Buying, Planning, & Instock Management

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr Customer Success Manager, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Seattle, WA, candidates selected can be located in any of our approved office locations: Austin, or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

The Production Planning Team (PPT) needs leaders like you to deliver the future of labor planning for our North America Customer Fulfillment Network (NACF). At Amazon, delivering great experiences for our customers is a top priority. The PPT is reinventing the way Amazon plans labor as our network continues to grow. We’re setting the bar high with new automated solutions including advanced modeling and machine learning to improve accuracy and efficiency of the process. You can be an owner of this innovation and stamp your place in history as a part of the world’s most customer centric company. To join us on this journey, we are looking for individuals with strong analytical and dive deep skills who will execute high-level network decisions that have an impact at a big scale. This is a high visibility role responsible for pioneering Amazon’s Production Planning Team process with the Planning and Execution (PLEX) organization. Key job responsibilities→ Work with FC and regional leadership team→ Build the foundation and implement an innovative model for centralized labor planning across NACF. → Deliver action plans for senior managers and directors, while being a trusted partner to these network leaders. → Leverage central teams (i.e. S&OP, Central Flow, Process Engineering) to drive process and operations execution improvements.→ Use data and bias for action to work through ambiguity and deliver results. A day in the life “If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!” “Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Amazon is looking for an experienced business leader to join the Hardlines category team on Amazon Canada. The Senior Vendor Manager will be responsible for managing the P&L and setting the strategic direction for a large and diverse business within the Hardlines category. They will work with highly strategic vendors to drive their business towards the next phase of growth. They will analyze data to identify key brands to target, build long term relationships with key vendors, resolve any operational, logistical or business issues, and lead negotiations on Amazon’s behalf. The candidate should have experience building strong relationships, driving significant top and bottom line results, and be comfortable managing multiple responsibilities within a fast-paced environment. They must have the leadership presence and communication skills to represent Amazon at all executive levels of vendor organizations. The Senior Vendor Manager must possess a strong analytical acumen and be comfortable drawing metric-based conclusions by managing an extensive amount of data. This person needs to have a deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. The right candidate stays on top of industry and competitive trends and is able to execute at both a tactical and strategic level to drive selection, sales, and margin growth, while also improving our customer experience and education. The ideal candidate has strong business judgment with a track record of successful negotiations and must demonstrate the ability to succeed at managing and driving a full P&L, including planning and forecasting and driving an online business. They also have strong project management and exceptional organization skills to manage various vendors and strategic programs within the category. The Senior Vendor Manager is an effective leader and communicator in working with Amazon.ca partners and vendors, as well as with internal groups such as inventory management, site merchandising, marketing, PR, finance, operations, and software development to deliver innovation and a better customer experience. Key job responsibilitiesTo ensure the Senior Vendor Manager is successful, they must be able to: - Think strategically and execute tactically - Rapidly expand and grow an online business - Integrate analysis and merchandising instinct into a cohesive category strategy - Manage multiple priorities, projects and partner relationships at the same time #ReinventRetailBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree, or 5+ years of professional or military experience- Experience using data to influence business decisions- Experience driving internal cross-team collaboration- Experience with business analysis and P&L management ...

The Amazon Fresh Grocery team is excited to welcome an Instock Manager to our dynamic team, based in New York.Join us at Amazon Fresh Grocery in reshaping the future of the online and in-store grocery experience. Your expertise will drive innovation, efficiency, and lasting impact.As an Instock Manager (ISM) within Amazon Fresh Grocery, you'll take on a critical role at the forefront of developing business plans and overseeing supply chain and inventory management. Leading cross-functional initiatives will be second nature as you drive improvements to enhance customer experience and overall cost structures. Your leadership will extend across both Online and In-Store channels. To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow our business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations. Success starts by being a self-starter, highly organized, and possessing strong data extraction and analytical capabilities. In this role, we look for you to be thoughtful in the your pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. Strong candidates will have knowledge in fundamental business principles and previous retail, grocery, or supply chain experience. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy. Key job responsibilitiesA successful Instock Manager will:- Lead and oversee the Instock function, including demand planning, ordering, and capacity management, ensuring optimal inventory availability and health.- Drive cross-functional strategic initiatives to improve customer experience and overall cost structure of the business- Perform complex business analysis to identify business opportunities to improve revenue and profitability - Partner with internal teams to develop tools, automation, and process improvements that affect purchasing and vendor management workflowsA day in the lifeNote: This role will require an ISM to be on-site at least 5 days/week in one of our Amazon Fresh stores/corporate offices.As an Instock Manager, you'll collaborate closely with top suppliers, internal vendors and other internal strategic partners, to enhance supply chains and under-the-roof operational excellence. Together you will be part of a professional environment that fosters growth, values insights, and empowers you to propel the future of e-commerce. About the teamOur inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 4+ years of supply chain, inventory management or project management experience- Bachelor's degree, or 3+ years of professional or military experience- Experience working with complex data sets ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet.Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation or one of our hub offices in Seattle, WA or Austin, TX. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronics systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.The Global Robotics Delivery and Amazon Robotics Supply Chain organization sources and manufactures a portfolio of robotics technology and is responsible for getting the right materials to the right place at the right time to assist our network of global fulfillment and transportation solutions. It’s an operation that works cross-functionally with teams across Amazon globally, and is driven by data and metrics. The Robotics Supply Chain team is seeking a Buyer I with a background in supply chain purchasing and a knowledge of materials management and planning systems. The successful candidate for this position will be self-managing, have a high sense of urgency and driven to achieve defined service levels and program goals.The Buyer I role will assist the GA Procurement team in the supply and inventory management of electronic components, mechanical hardware and assemblies from our global partners in support of manufacturing, engineering projects, and deployments. The successful candidate will have bias for action and will be driven to meet all service level goals related to technical, quality, and delivery requirements. This role will work with multiple business functions in a team environment. Purchasing materials and equipment from suppliers including electro-mechanical assemblies, electronic components, PCB assemblies, hardware, and non-inventory items. Planning material requirements, managing inventory levels, managing schedules in our ERP system, and successfully communicating these requirements to our suppliers. Identifying supply chain material risks and providing transparent monitoring of material flow. Working collaboratively with Planning to communicate supply chain risks and mitigation strategies to the end users. Developing efficient and accurate mechanisms for monitoring and updating open purchase orders, expedites, delivery requirements. Assisting supplier performance and metrics management, including providing inputs to monthly scorecards and presenting procurement data during quarterly business reviews. Assisting the Global Commodity Management team with maintaining supplier relationships, monitoring supplier performance, addressing supply issues, and developing new products and programs. Resolving PO receiving errors and assisting with invoice reconciliation. Managing supplier returns including non-conformance reports, return material authorizations, and processing MRB material. A day in the lifeAmazon offers a full range of benefits that you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Key job responsibilitiesSupporting POs for our Mechantronics and Sustainable Packaging groupA day in the lifeAmazon offers a full range of benefits that you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree- Experience with ERP Systems, preferably Oracle EBS- Proficient in using Microsoft Office tools.- Effective business communication skills- Experience with Data Analytics (SQL/Python) ...

Have a passion for driving change and innovation? Do you want to be a part of an area in Amazon focused on driving growth initiatives? Excited about a fast-paced environment where you get to define multi-year strategies, manage strategic relationships and negotiations, build new initiatives from the ground up, and ensure we're delivering against our strategy for a multi-billion dollar business?Amazon is looking for a Senior Vendor Manager who will have full P&L responsibility of the business category. The Senior Vendor Manager is constantly innovating on behalf of customers, and you will own the partnerships that get us to the right experience for our customers. You will shape the business trajectory using analytical horsepower, excellent business judgment, strong vendor management and negotiation skills, and standout complex problem-solving skills. You will work with vendors of all sizes and must have the leadership presence and communication skills to represent Amazon at all levels of the organization. The right candidates will be flexible, action and results oriented, have strong ownership mindset, and be comfortable working in ambiguity.You will shape the business to deliver the best experience for our customers. You will work closely with both internal and external partnerships to execute the strategy you develop. You will coordinate with tech teams, supply chain teams, marketing teams, and other business stakeholders across the company to bring your vision to fruition. You will monitor and react to customer needs and feedback.Candidates should have strong analytical abilities, comfort with ambiguity, a trust-but-verify mindset, high business judgment, strong influencing skills, a self-starter mindset, and a keen customer focus. This role requires skills at breaking down complex, high-level ideas into executable phases and juggling multiple competing projects and priorities. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to the success in this role.Key job responsibilities- Creates long-term category strategies that drive topline growth- Partner closely with operations, supply chain, marketing, advertising, finance, and product management to drive the business- Develops and implements action plans based on deep-dive analysis of input metrics- Drives customer and business opportunities to deliver long-term strategy for multiple sub-categories- Owns the relationship with strategic vendors, including negotiations to deliver top- and bottom-line category growth- Owns the Retail P&L for multiple categories; develops plans that drive revenue and margin improvement for the business- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple categories- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflictsBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management ...

We are seeking an experienced, results-oriented Sr. Supply Chain Manager for the Home Improvement business who will thrive at solving complex supply chain and inventory management challenges.The Sr. Strategic Supply Chain Manager will be responsible for developing inventory sourcing strategies, improving cost-to-serve, and end-to-end business ownership of all supply chain processes from manufacturer to consumer. They will use data to influence others, invent, and build scalable systems & processes. They will play a critical role in delivering the optimal customer experience by ensuring we have the right product, in the right places, at the right time. Supply Chain Managers work to continuously optimize Amazon's supply chain by engaging with vendors to improve operational metrics and drive system and process automation with internal teams.Successful candidates will have exceptional data extraction and analytical capabilities, as well as strong written and verbal communication skills. They will have strong business judgement, good instincts, and the ability to think forward. They are able to self-manage competing priorities, and drive both strategic and tactical activities in parallel. They will be able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy. Key job responsibilities- Manage inputs that impact the customer experience while reducing costs and removing waste in the supply chain.- Define the operational strategy and contribute to the business growth and operations planning process for select vendors.- Adopt and tailor supply chain best practices to meet category and vendor needs.- Engage with strategic vendors to focus on improving operational supply chain performance.BASIC QUALIFICATIONS- 5+ years of with Excel experience- Bachelor's degree, or 5+ years of professional or military experience- Experience working with complex data sets- Experience communicating results to senior leadership ...

The Amazon Fresh Grocery team is looking for a Private Brands In-stock Manager based in Seattle, WA; NYC, NY; Arlington, VA or Chicago, IL. In this role, you will own developing plans and executing on initiatives that will support excellent inventory management for Amazon’s in-house grocery brands, build an effective supply chain, and drive successful interactions with our partner teams. To be successful in this role, you should feel comfortable using data to influence others and building scalable systems and processes to allow the Amazon Private Brands business to grow. In joining this team, you will have the opportunity to both build and operate in an ambiguous fast-paced environment and will drive initiatives that improve sales, customer experience, and process improvement within retail and operations. The successful candidate must be highly organized, self-starting and possess strong data extraction and analytical capabilities. They must demonstrate passion for the customer experience. They must be fearless but thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. The ideal candidate will have knowledge in fundamental business principles and previous Supply Chain Management experience. The ideal candidate is also able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.Key job responsibilitiesA successful Instock Manager will:1. Manage Must-have selection and inventory availability2. Analyze internal and external data to identify opportunity areas for must-have selection.3. Collaborate with the category team to optimize the must-have assortment and deliver high availability.4. Adjust buying plans and allocation strategies to improve in-stock positions.5. Work closely with the technology team to run pilots and scale learnings.6. Develop and implement processes to proactively maintain optimal in-stock levels for must-have and fast-moving items.7. Develop reporting to monitor selection performanceBASIC QUALIFICATIONS- Bachelor's degree in engineering, business management or related field- 5+ years of professional experience in In-stock Management, Demand Planning or Project Management.- Advanced excel skills- Medium to advanced SQL skills.- Critical thinking and problem-solving skills to address supply and demand imbalances and recommend solutions.- Able to lead without authority owning cross functional projects and maintaining peers accountable for deliverables that may have an impact on In-stock metrics or customer experience.- Capacity to build new tools and processes to meet inventory targets.- Ability to travel 25% of the time and that have flexibility with business hours to meet customer’s needs. ...

In 2015, Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com combining the selection, convenience, and value that customers have come to know and love from Amazon with new features and unique benefits for business customers. The Business Industrial and Scientific Supplies (BISS) team is looking for a Senior Vendor Manager (SVM) for Professional Medical category. The SVM will be responsible for managing a selection portfolio and end to end relationship with related vendors driving the topline performance and profitability for their business. The SVM is also responsible for managing the full scope of their category and vendor portfolio, including setting strategic direction, managing P&L performance and overseeing operational performance. Within strategic direction, SVM to identify offering gaps, key brands to onboard and customer experience to offer.He/She owns vendor relationships end-to-end, from signing new vendors, leading negotiations, managing promotional activities, and achieving operational or logistical objectives. The ideal candidate works effectively across various functional teams, including Amazon Business, marketing, sales, supply chain, compliance and legal. Strong candidates are results-oriented, entrepreneurial, can identify and successfully pursue category-relevant opportunities, and build internal processes to improve the supplier and customer experience. Strong candidates will be able to define initiatives objectives and roadmaps and drive ideas from conception to delivery.Key job responsibilitiesCUSTOMER FOCUS - Evaluates products and services to continually drive quality of customer experience - Aggregates and escalates industry trends; ensures team prioritizes customer obsession - Identifies opportunities to differentiate our customer experience from the competitionSTRATEGY - Develops long-term category and supplier growth strategies - Unlocks key product portfolio gaps through business development and/or negotiation - Provides recommendation on business opportunities and long-term strategy for multiple sub-categories VENDOR MANAGEMENT - Expands current vendor selection and secures new brand selection for multiple subcategories - Drives strategic negotiations to deliver top- and bottom-line category growth - Builds long-term relationships by creating value, identifying opportunities for growth, acquiring customers, and enhancing customer brand awareness - Increases vendor participation in strategic supplier go-to-market programs BUSINESS OPERATIONS - Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories. - Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business - Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience - Audits all elements of multiple subcategory businesses - Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts - Identifies scalable changes to the category that automate the product lifecycle management process - Works with internal technical, cross-category, and tech teams to drive multi-system process changes TEAM DEVELOPMENT - Holds team accountable for maintaining robust process documentation - Provides regular peer feedback and coaching - Implements Amazon’s best recruiting practices and continuously raises the bar for hiring#rediscoverretail #hardlinescareersBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management- 3+ years of with Excel experience ...

Description: In 2015, Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com that combines the selection, convenience and value customers have come to know and love from Amazon, with new features and unique benefits tailored to businesses.The Business Industrial and Scientific Supplies (BISS) team is looking for a self-driven Senior Vendor Management candidate that has a proven track record of delivering results in a B2B industry. He/She will play a critical role in managing strategic suppliers to drive the profitability and topline performance for their category and partnering with the Amazon Business team to drive growth.The Senior Vendor Manager is responsible for managing the full scope of their category and vendor portfolio, driving the topline performance and profitability for their business. He/she owns the end-to-end vendor relationship, from signing new vendors, leading negotiations, managing promotional activities and resolving operational or logistics issues that impact our customer. He/she will leverage key metrics to develop customer insights to drive innovation, and will leverage these insights to drive vendor participation in marketing, merchandising and promotional activities in order to drive overall business growth.The ideal candidate will balance their responsibilities as a Senior Vendor Manager with setting the vision for new programs and delivering high impact projects. He/She will be able to effectively work cross-functionally with finance, marketing, operations, sales, compliance, legal, and Amazon Business. This is a great opportunity for a results-oriented, entrepreneurial individual who knows how to identify market needs and opportunities, invent creative solutions to address those opportunities, and build best in class internal processes and programs to improve the supplier and customer experience. They will be able to define product objectives and roadmaps, maintain focus and drive ideas from conception to delivery. The highest performing SVMs are results-oriented, entrepreneurial, can synthesize insights from large data-sets, and are strategic leaders.Key job responsibilitiesCUSTOMER FOCUSEvaluates products and services to continually drive quality of customer experience. Aggregates and escalates industry trends; ensures team prioritizes customer obsession. Identifies opportunities to differentiate our customer experience from the competition.STRATEGYDevelops long-term strategies and significantly influences cross-category buying processes and standards as well as cross-category vendor negotiations. Develops and implements action plans based on deep-dive analysis of product line metrics. Provides recommendation on business opportunities and long-term strategy for multiple sub-categories.VENDOR MANAGEMENTExpands current vendor selection and secures new brand selection for multiple subcategories. Focuses on strategic holdout or challenging vendors to increase category selection. Drives strategic negotiations to deliver top- and bottom-line category growth. Builds long-term relationships by creating value, opportunities for growth, customer acquisition, and brand-building for multiple vendors. Increases vendor participation through deep knowledge of program opportunitiesBUSINESS OPERATIONSDives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories. Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business. Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience. Audits all elements of multiple subcategory businesses. Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts. Identifies scalable changes to the category that automate the product lifecycle management process. Works with internal technical, cross-category, and tech teams to drive multi-system process changes.BASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management ...

Are you interested in leading a global supply chain to create, source, and deliver innovative gift card solutions? The Amazon Gift Card business creates and enhances multiple stored value products sold globally through a variety of channels, including the Amazon website, direct corporate sales, retail stores, and other partnerships. We work with an array of global distribution partners to sell Amazon Gift Card products in hundreds of thousands of offline retail stores and Consumer web channel.The Supply Chain Manager is responsible for understanding complete end-to-end supply chain and complex workflows to support customer needs through high Instock rates and superior delivery speed performance. You will adopt and tailor supply chain best practices to meet category needs and proposes specific cost reduction and waste removal opportunities.The Supply Chain Manager will coordinate forecasting, gift card production, inbound management, inventory management, and will have P&L ownership for supply chain costs. This role is a great opportunity where you will learn how to effectively operate a global supply chain across Consumer web channels.The successful candidate must be highly organized, self-starting and possess strong data extraction and analytical capabilities, and feel comfortable in operating in an environment where tactical and strategic activities are expected to be driven in parallel.Key job responsibilitiesKey job responsibilities• Lead global production plan for physical GCs, and owns the relationship with suppliers.• Manage the gift card inbound plans for consumer web• Partner with internal teams to optimize inventory forecasting, delivery speed while assessing opportunities to optimize cost-to-serve.• Lead supply chain annual planning process in partnership with Finance and Regional business teams.• Coordinate supply chain ops execution to ensure adherence to quality standards and product specifications• Act as subject matter expert for supply chain systems and tools.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 4+ years of supply chain, inventory management or project management experience- Bachelor's degree, or 3+ years of professional or military experience ...

Amazon is looking for a team-oriented, highly analytical and passionate business leader to join the Fashion and Fitness team. The Senior Vendor Manager will be responsible for developing and managing a dynamic business in our Outdoors GL, working in the Outdoor Equipment category. This role is responsible for vendor relationship management and negotiations, driving sales/marketing/promotions, implementing operational performance improvements and creating a world class customer experience. The candidate will own their portfolio/category from start to finish and will be responsible for meeting the following targets: revenue and margin growth, selection count, in-stock rate, inventory turnover and aging as well as leading process/efficiency improvement targets. In addition, this position is expected to provide leadership across categories - driving systems, process, and customer experience improvements that will benefit all customers at amazon.com. This will include heavy focus on improving customer experiences for e-mobility product deliveries, replacement parts, and returns. The successful Senior Vendor Manager must be able to: - Act as the business owner for assigned categories, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving projects and promotions to achieve business objectives)- Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments- Maximize Amazon’s business profitability and selection expansion opportunities- Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide Amazon customers with an unparalleled shopping experience- Manage vendor relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure marketing funds- Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targetsBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Experience with business analysis and P&L management- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with Excel- Knowledge of Microsoft Access or SQL ...

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.As a Senior Category Manager, you will create and own the strategic relationship with third-party logistic providers (3PLs) and senior internal stakeholders while building collaboration within and across organizational boundaries. You will drive key sourcing activities, ensuring equipment and service availability to meet business goals while minimizing risk. You will be the trusted advisor in strategic sourcing and procurement initiatives. In this role will manage internal and external relationships while building new categories and processes.We are seeking a leader with procurement experience to strategically source products and services as part of our External Fulfillment Procurement Organization. The position will work and partner with multiple teams to develop and execute category sourcing strategies and processes, deliver savings and improve productivity across the category. Key job responsibilities · Identify, develop and deliver long term sourcing strategies, lead sourcing initiatives with cross-functional teams; drive the decision making process of the category roadmap with senior leadership. · Drive commercial relationships with suppliers, with a principal objective of achieving optimal cost and performance; · Lead supplier performance management; including improving sustainability & social responsibility; · Coordinate and collaborate with operational teams to deploy and manage the implementation of your defined strategies. LEARNING OPPORTUNITIES · Establish category sourcing strategies, lead cross-functional strategic sourcing teams, negotiate with suppliers and execute contracts to optimize Amazon’s competitive position · Build a supply base that is diverse and representative of the communities Amazon serves · Drive appropriate relationships with category suppliers, with a principal objective of achieving the optimal solution and cost of ownership that meets the business’ goals supported by a culture of continuous improvement with performance benchmarks in use · Manage category suppliers to proactively identify, monitor and optimize opportunities · Develop and implement Supplier Relationship Management activities to mitigate risk, improve performance and add value to Amazon · Align with internal customers and understand the business application of the category~25% travel including occasional international travelA day in the life · Earn the trust of key stakeholders to drive alignment with the business · Drive and execute complex sourcing activities in cooperation with cross-functional team · Gather business needs end elaborate the most optimal sourcing strategy to secure on timely manner the capacity, minimizing Total Cost of Ownership and risk · Develop a resilient, fast-paced and flexible supplier base · Leverage existing procurement resources to benefit our internal customers · Understand problems, pull people together, identify solutions and deliver results · Own commercial relationship with third-party logistic providers About the teamOur team strives to be a single point of contact for procurement support to our stakeholders. We are finding ways to move faster and more efficiently than ever before to deliver upgrades to capacity across Amazon's Customer Fulfillment network.This group is part of the External Fulfillment Organization and key stakeholders are various teams within Network Planning, Supply Chain, Operations, Finance, and Legal and others. BASIC QUALIFICATIONS- 5+ years of procurement experience- Bachelor's degree ...

The Amazon.ca Beauty team is seeking a self-driven Vendor Manager candidate to support our Vendor Management team and our vendor partners. Vendor Managers work directly with vendors to improve value, selection and convenience across their business. They play a critical role in managing strategic and established brands to drive profitability and top line performance for their category.The candidate will use customer obsession and analytics to drive their business. The Vendor Manager will have the opportunity to engage with multiple internal teams to optimize product line performance for key manufacturers (vendors) on Amazon.ca. They will utilize strong communication skills to collaborate with internal cross-functional partners, such as site merchandising, buying, pricing, inventory management, operations, online marketing, and finance to drive performance for our Amazon.ca vendor partners.This position provides the candidate an opportunity to execute analytical deeps dives that help inform category growth strategies and initiatives. In addition to gaining vendor management experience, this candidate will have exposure in driving category growth. Amazon.ca Vendor Managers get the unique opportunity to work at the most innovative online retailer, while developing strong functional skills in online merchandising/marketing, buying, planning/forecasting, pricing, and business analytics.Vendor Manager roles are in the General Management career path at Amazon. This role is an excellent introduction to a wide variety of business functions and provides advancement opportunities to more senior roles in Marketing/Merchandising, Vendor Management, Product Management and Inventory Management.Key job responsibilities- P&L Management- Vendor Negotiations- New Product Launches- Ownership of key team-level business functions (pricing, selection, profitability)- Defining vendor and category level growth strategies BASIC QUALIFICATIONS- 3+ years of with Excel experience- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience- Bachelor's degree, or 3+ years of professional or military experience- Experience with financial analysis and P&L ownership ...

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers can simply use the Amazon Go app, a credit card (or their palm!) to enter the store, take what they want from our selection of fresh, delicious foods, snacks, drinks traditional convenience items or grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join on the ground floor of building something new and exciting and be a part of an ambitious program that aims to redefine the in-store shopping experience that impacts the daily lives of our customers. The successful candidate will be a strong general business athlete. He or she must be able to work independently, be comfortable with ambiguity, communicate with and be able to influence employees and leaders at all levels of the organization. He/she will be a strong project manager with deep analytical abilities and will over-index in several leadership competencies, particularly in the ability to hire and develop the best, think big, innovate, invent and simplify, take ownership, have a bias for action and deliver results. This Merchandising Leader must have demonstrated ability to move fluidly in a rapidly changing environment, as well as possess best-in-class written and verbal communication skills. You will work closely with internal and external partners to conceive and propose customer-facing strategies and concepts, and guide those projects to completion to hit customer, revenue, and income goals across Amazon Go. This will include creating complex experimental frameworks, analyzing results, and structuring scalable solutions and processes across a variety of customer-facing channels and touch points in our physical stores. This role is inherently cross-functional, working closely with external partners as well as central Category, Marketing, Supply Chain, Store Design, and Technology teams just to name a few. The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects and teams. The successful leader must: • Possess a thorough understanding of the physical store convenience and grocery market retail industry segments, regional and global business trends, and various customer segment needs. • Proven experience in Merchandising related roles including store layout & design, fixture & hardware design & procurement, customer flow planning, category space allocation and product placement strategies.• Effective team leadership and people development (team size of 12+). Effective at hiring and developing leaders on the team; building a team culture that demands accountability for quality outputs and attracts top talent.• Have a passion and focus on the customer, both existing and potential, and use that knowledge to help deliver site features that provide Amazon customers with an unparalleled shopping experience• Have strong written and verbal skills, ability to clearly define & communicate the current and future needs of the business• Be comfortable and effective at negotiating • Bring innovative ideas to the table every day, in order to find better and more effective ways of accomplishing our customer focused objectives; able to simplify and improve methods and processes.BASIC QUALIFICATIONS- 5+ years of team management experience- Experience with vendor negotiations, pricing and promotion or inventory management- 10+ years of merchandising experience- Experience in cross-functional leadership and managing direct teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams- Experience using pulling data and defining key metrics to deliver effective reports- Experience with basic Microsoft Office programs and systems ...

The Amazon Fresh Grocery team is looking for an experienced Category Manager. You will lead multiple facets of the business (e.g., buying/vendor management, product management, operations, marketing/merchandising) and identify growth opportunities. You will be able to deliver results at both a strategic and tactical levels across all aspects of the business.You will have accountability for the business results of your product subcategories. Your direct responsibility will be to manage performance of the product portfolio including developing and growing vendor relationships, expanding product selection and vendor base, negotiating contracts, setting category strategy, developing marketing programs, driving sales and margin improvements and creating best-in-class customer experiences.The ideal candidate will have strong customer experience, business and product sense combined with solid understanding of technical concepts. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role.Key job responsibilities- Accountable for category/subcategory financial performance; owns P&L and opportunities within.- Acquire, assort, and retire category/subcategory selection leveraging data and customer, industry, and/or supplier feedback.- Identify selection opportunities that maximize online and instore sell-thru and reduce shrink.- Negotiate with suppliers for improved product and operating costs.A day in the life- Be the ‘business owner’ for your category/sub-category, working autonomously and possessing a complete understanding of internal and external variables that impact your business- Develop a thorough understanding of the industry, seasonality and global trends/events, and continually monitor competitor/industry developments- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability goalsBASIC QUALIFICATIONS- 3+ years of with Excel experience- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience- Bachelor's degree, or 3+ years of professional or military experience- Experience with financial analysis and P&L ownership ...

Climate Pledge Friendly helps customers discover and shop for more sustainable products. We partner with trusted third-party certifications to highlight products that meet sustainability standards and help preserve the natural world. Shifting customer demand towards more sustainable products supports our broader commitment to help preserve the natural world.The Climate Pledge Friendly (CPF) team is seeking a Sustainability Certification Manager to grow our collaboration with the world’s most credible and influential sustainability organizations. You will partner with sustainability certifications to accelerate progress in environmental impact areas, develop rich environmental expertise and work closely to collectively improve standards across multiple environmental impact areas. You will deepen relationships with senior executives at the world’s most trusted and influential sustainability organizations, and form joint business plans and long-term strategy that grow their catalogs of sustainable selection on Amazon. You will set aggressive goals, evangelize the program both internally and externally, and drive accountability across organizations. You operate strategically, ensuring that the world’s most credible products substantiated by trusted sustainability partners qualify for CPF, making us the world’s #1 trusted destination for customers to discover sustainable products. Key job responsibilities-You set the strategy for growing selection and increasing efficiency across certifiers focusing on multiple environmental impact areas, working through your team to achieve goals-You dive deep in the details of certification requirements and processes, and become the single threaded expert on your certifications uncovering opportunities-You establish ambitious goals and hold your partners accountable for delivering on share objectives-You coordinate across cross-functional teams and categories, communicating with key stakeholders, all while meeting tight deadlines-You develop a thorough understanding of your environmental impact areas, diving deep to uncover opportunities, and proactively educating key stakeholders across Amazon to scale your expertise-You define the long-term objectives of your business, and inform the central product team’s roadmap based on your team’s insights -You work across teams and external organizations to identify case studies, identifying best-in-class innovation and compelling ROI stories that further accelerate CPF’s flywheel across categories -You maximize opportunities by helping partners onboard to automated processes, delivering a more hands-off-the-wheel experience for your partners. About the teamAt CPF, we are an ambitious and purpose-driven team on a mission to help customers discover and shop for more sustainable products. Our team is motivated by a shared passion for sustainability and commitment to preserve our natural world, and to create best in class sustainable shopping experiences for our customers. If you are looking for a team that strikes balance between audacious goals and mutual support and a learning culture, and Leadership that has your back, pushes you to excel, and cheers you on along the way, then come join us.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Bachelor's Degree- Experience in Product Certifications ...

The Amazon Fresh Grocery team is looking for a highly skilled Senior Demand Planner to join our expanding team. The Senior Demand Planner will own medium-long term demand planning programs for our US business. They will be responsible for identifying, building out requirements, analysing, and launching programs, ensuring we have the highest quality forecasts for selection we sell instores and online. This requires someone with both excellent quantitative skills as well as the ability to manage a wide range of stakeholders. You should feel comfortable using data to build scalable systems and processes that allow our business to grow. Your expertise will drive innovation, efficiency, and lasting impact.The successful candidate will have a passion for analytics, thought leadership, tactical process development, and a willingness to move fast and experiment often. You should feel comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced environment. You will be expected to be thoughtful in your pursuit of results and thrive in a high energy environment where tactical and strategic activities are driven in parallel.Key job responsibilities• Analyze forecast variance, dive deep to understand root cause, create bridges for forecast variance and present in business reviews.• Support Amazon Fresh strategic planning discussions.• Write documents and updates that communicate insights in a digestible manner to senior leaders.• Collaborate with Vendors, Category Teams, Marketing, Operations, and Finance teams, to establish a consolidated demand plan that meets topline goals.• Inspect demand forecasts critically and challenge assumptions from business teams.• Partner with internal teams to develop tools, automation, and process improvements.BASIC QUALIFICATIONS- 5+ years of with Excel experience- Bachelor's degree, or 5+ years of professional or military experience- Experience working with complex data sets- Experience communicating results to senior leadership- Experience leading process improvement, systems development, and project management ...

Amazon Canada's Hardlines team is seeking a self-driven Vendor Manager candidate. Vendor managers work directly with vendors to improve value, selection and convenience for customers across their business. They play a critical role in managing strategic and established brands to drive profitability and topline performance for their category.The ideal candidate would have the following skills:- Strong oral and written communication- Project and stakeholder management- Proven ability to multi-task- Quantitative analytics- Detail Oriented- Thrives in ambiguity and fast-paced environmentThe candidate will use customer obsession and analytics to inform creative solutions to drive their business. The Vendor Manager will have the opportunity to engage with multiple internal teams to optimize product line performance for key manufacturers (vendors) on Amazon.ca. They will utilize strong communication skills to collaborate with internal cross-functional partners, such as site merchandising, buying, pricing, inventory management, operations, online marketing, and finance to drive performance for our Amazon.ca vendor partners.This position provides the candidate an opportunity to execute analytical deeps dives that help inform category growth strategies and initiatives. In addition to gaining vendor management experience, this candidate will have exposure in driving category growth. Amazon.ca Vendor Managers get the unique opportunity to work at the most innovative online retailer, while developing strong functional skills in online merchandising/marketing, buying, planning/forecasting, pricing, and business analytics.Key job responsibilitiesThis role is responsible for leading key categories and brand relationships in PC for Amazon.ca and driving growth of the business. It includes building strong vendor and brand relationships, contract negotiations, selection and catalog, inventory optimization, forecast generation, product launches, pricing, and conducting detailed analysis to identify opportunities to drive growth for the vendor and Amazon.ca. As the P&L owner, you will also work cross functionally with other product, marketing, and operations teams across Amazon to raise the bar on customer experience. BASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- 4+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience- Bachelor's degree- Experience driving internal cross-team collaboration- Experience with presentation, organization, and account/vendor management is preferred ...

The Amazon Books Operations Team is looking for a bright, enthusiastic, and analytical candidate with a ability to solve problems and simplify processes. The Inventory Specialist position offers a dynamic introduction to our online retail business and a training ground for future success focused on operations and supply chain management. The Inventory Specialist supports the team that works directly with strategic vendors to help improve their success at Amazon by building and nurturing an operational partnership. The Inventory Specialist will help to create an engaging experience for our vendor partners by driving issue resolution in a timely manner. The Inventory Specialist candidate will have the opportunity to identify improvements in our vendors’ supply chains, invent solutions for improvement and pro-actively identify potential issues before they surface. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and has strong follow-through. This position offers an exciting introduction to a top tier global company, supply chain management and e-commerce, serving as a broad training ground for future success. Responsibilities The Inventory Specialist role will be responsible for the following: - Root causing and resolving operational exceptions such as out of stock products, missing site offers, supply chain disruptions, etc. - Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met per quality standards. - Developing and updating reporting focused on key operational performance indicators. - Work Schedule would be 8am PST to 5pm PST (Mon-Fri).- We follow Amazon's global guidance on RTOBASIC QUALIFICATIONS- 5+ years of with Excel experience- Bachelor's degree, or 5+ years of professional or military experience- Experience working with complex data sets- Experience communicating results to senior leadership ...