Corporate Operations

Amazon Corporate Security’s (ACS) Prototype Security team is seeking a Kuiper Security Operations Manager who is able to manage physical security policies, access management and intellectual property (IP) protection best practice implementation for the Amazon Project Kuiper team. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Come join us on this exciting program!This position is responsible for protecting Kuiper IP through the management of an access control program that meets regulatory compliance while also building an audit function to drive accuracy. This position is responsible for ensuring that these processes are up-to-date and align with corporate, business and government security requirements. This position involves working closely with broader Amazon Corporate Security team, Kuiper Security partners, trade and compliance teams, as well as all lines of the Kuiper program.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This position will report to the Amazon Corporate Security, Regional Prototype Security Sr. Manager. Key job responsibilities• Develop and set the strategic direction of Kuiper's risk-driven, regulatory compliant access control program• Establish and maintain policies for access request assessment and auditing• Provide thorough and detailed oversight of daily support to Kuiper site related issues such as access issues, trouble tickets, visitor access and citizenship verifications• Partner with cross functional security peers to develop and implement appropriate policies to meet the needs of the Kuiper business teams• Design and approve training programs for stakeholders on access management and compliance• Partner closely with developers, investigations team, program managers, and other operational teams and partner organizations to identify and document security issues that can be addressed by shared infrastructure and procedures• Work closely with ACS Regional and Area Security Managers to understand security issues at the site level and promptly escalate any impact to the Kuiper Security program team• Work cross functionally with peers in Legal, Hardware, Supply Chain Ops, Trade & Compliance, EHS, Kuiper business, and Security to establish scalable access management and audit processes• Actively evaluate, analyze, and use metrics collected to proactively inform programmatic needs and policy decisions• Proactively audit and identify security gaps within the program at Kuiper locations• Dive deep into US Government requirements to help ensure compliance with ITAR, EAR and NIST standards• Continually foster strong cross-functional relationships to drive business engagement and execution of security objectives and goals• Able to lift up to 50 pounds, stand/walk for several hours a day, and be able to frequently push, pull, squat, bend, and reach, all with or without reasonable accommodationExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS• 4+ year experience in facility/corporate security management, law enforcement, risk management, legal, or related industries• Ability to work in an in-office environment, physical presence in the office in Seattle, WA / Redmond, WA is required• Domestic and international travel may be required (10% of time) ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.The Sr. Program Manager will also demonstrate: • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple, competing priorities simultaneously. • The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.• Capability to communicate with technical stakeholders.• Ability to think strategically and execute methodically.• Ability to work in a fast-paced environment where continuous innovation is desired.• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.• Ability to clearly communicate data insights to others.• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.Key job responsibilities• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.• Influence the end -to-end fulfillment process (quality and cost).• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.• Develop Amazon best practices for internal operations.• Leverage analytics to support the future state of the business.• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.A day in the lifeThis PM will be responsible for driving recommendations to optimize the supply chain and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations. About the teamThe Sub-Same Day (SSD) team represents the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Amazon Freight is building a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for entrepreneurial individuals who will organize, execute and deliver key features to the Amazon Freight product portfolio.We are looking for a dynamic, self-starting Product Manager to own delivery across features that require integration with processes and technology in business and operations teams. As a Product Manager, you will write and review business cases, develop the product roadmap, document business requirements and own the feature set from design to release. You will work across operations, sales customer service, finance, accounting and technology teams to guide, orchestrate and execute your roadmap. This position requires an ability to strongly communicate business direction, gain trust and project manager across multiples of stakeholders, and be tenacious, paranoid and laser-focused on the delivering the product roadmap. This position will be part of the Worldwide Transportation strategy team, which has global responsibility.Key job responsibilities- Write and present business cases (backed by strong research and analysis) in partnership with all stakeholder teams- Develop product, drive exercises, and plan resources for features to be delivered on time- Write business requirement specifications- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program- Be an excellent communicator, curious, highly motivated and effective within distributed teams BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Job summaryAmazon is looking for a Business Intelligence Engineer to help pioneer the reporting framework for an emerging Transportation business. As a Business Intelligence Engineer, you will own the roadmap, strategy, and infrastructure for critical Operational and Financial reports used to manage the business. You will partner with and understand the needs of geographically-dispersed leads. You will develop and manage a feature roadmap that contains near, medium, and long-term enhancements. You will advise the BI lead and stakeholders on the milestones and associated prioritization. Collectively, your work will enable the business to drive better business decisions, and empower stakeholders to understand their business and customers in new ways.The Business Intelligence Engineer will have the tools for success. You will have access to (and help develop) a rich and growing dataset. You will use on AWS’s growing list of data solutions including: Redshift, Athena, Sagemaker, and Redshift Spectrum. You will create visualizations using Tableau, Tableau Server, and Amazon Quicksight. You will receive support from your Business Intelligence colleagues, a team of Data Engineers, and Business Intelligence Lead.A successful candidate will understand and anticipate stakeholder needs and think big when recommending solutions. A successful candidate will be comfortable navigating an ambiguous environment; know how to confirm and reconfirm assumptions; and be comfortable advocating for the right set of priorities. A successful candidate will contribute to the team, proactively seek and provide feedback on technical designs, and build for the long-term.Day-to-Day Expectations• Define and manage a long-term vision to improve the customer experience and business results through creating scalable metrics, analysis, visualizations, and data-driven storytelling.• Prioritize business insight requests; balance the tactical and strategic information needs of the business• Collaborate and partner with Operations teams to understand, anticipate, and respond to current and future needs• Lead the definition and governance of key business metrics, drive the vision and building of self-service analytic capabilities, and engineer data-driven processes that drive business value• Connect with the Amazon community of data professionals to stay current on technology trends, data tools and techniques to improve the performance of the team• Create and foster an environment that values and promotes an inclusive approach to problem solving and continuous learning to improveBASIC QUALIFICATIONS- 6+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of network engineers, supply chain specialists, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Global Network Deployment (GND) organization is looking to hire an experienced Technical Infra Program Manager to join our Intel & Reporting team (I&R) to support GND’s fast growing operations. The GND organization owns the delivery of physical network infrastructure for core data centers and Edge points-of-presence (PoPs) globally through planning, deployment, and process optimization. This role will be responsible for capital management and budgeting for cabling installation in our global data centers. The ideal candidate will excel in cost modeling, CapEx management, and strategic financial planning. You will lead the annual budgeting process, develop and maintain CapEx forecasting models, and drive cost control initiatives across our global operations. This role requires strong analytical skills to identify cost-saving opportunities and provide valuable insights to senior leadership. You will collaborate closely with operational and finance stakeholders, manage funding appropriation requests, and continually refine our metrics and KPIs. The successful candidate will play a crucial role in optimizing our cabling infrastructure investments, balancing operational needs with financial efficiency in a dynamic, global environment.Some travel expected. Key job responsibilities• Lead the annual budgeting process for global data center cabling projects, ensuring comprehensive coverage and alignment with organizational goals• Collaborate closely with operational and finance stakeholders to create, refine, and maintain accurate CapEx forecasting models• Implement robust cost control measures, including conducting monthly reviews of financial and operating metrics, analyzing variances against forecasts, and effectively communicating key drivers to senior management• Drive critical analytical projects that provide valuable insights and inform decision-making at the senior leadership level• Proactively identify cost-saving opportunities and drive initiatives to execute plans for reducing expenses across cabling operations• Enhance and expand metrics decks, incorporating relevant KPIs focused on cost improvement and efficiency identification• Manage funding appropriation requests for cabling projects, ensuring proper justification and alignment with budgetary constraints• Stay abreast of industry trends and best practices in CapEx management, data center cabling, and financial modeling to continuously improve processes and methodologiesAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. The Intel & Reporting (I&R) team within the Global Network Deployment (GND) org is responsible for the creation and communication of operational and financial metrics to drive efficiencies within the different GND verticals. This is achieved by identifying areas of opportunity, performing deep dive analysis, and providing our customers with tools, dashboards, and reports that influence business direction. BASIC QUALIFICATIONS• 6+ years of advanced proficiency in Excel, including PowerQuery, and SQL skills for data analysis and financial modeling• 6+ years of participating in continuous cost improvement projects to scale and improve cost controllership• 6+ defining and tracking cost performance metrics and leading monthly cost reporting• Bachelor’s degree in Finance, Business, Engineering or related field. ...

Are you an analytical thinker who loves turning data into stories, models, and reports that answer big business questions? If you have a passion for driving innovation through data, our Business Performance team is looking for a Business Analyst to help improve our products on behalf of our customers. You'll be the go-to person for analyzing data and providing insights that drive decisions, ensuring that we're delivering value to both new and existing customers.In this role, you'll be responsible for creating and maintaining narrative reporting and data models that guide our decisions, simplifying complex data into clear analytics, and presenting these insights to senior stakeholders. Your work will help us navigate the challenges of rapid growth and increasing complexity, making a tangible impact on our business.We value a blend of business acumen, statistical knowledge, and an understanding of the cloud's benefits in speed, cost optimization, and global scale. If you're someone who enjoys making sense of large datasets, simplifying reporting, and delivering clear insights in a fast-paced environment, this could be the perfect fit for you.Work-Life Balance:We believe that balancing your personal and professional life is key to success and happiness. That’s why we offer flexible work schedules that allow you to be productive while maintaining a healthy balance between your work and life outside of the office.Career Growth:We’re dedicated to supporting you as you grow in your career. Our team consists of members with varying levels of experience, and we’re creating an environment where knowledge sharing and mentorship thrive. We want to help you develop into a well-rounded professional, ready to take on more complex tasks in the future.Key job responsibilitiesUse analytics and business intelligence skills to extract meaningful insights from large, complex data sets.Conduct and present analyses on customer trends, program effectiveness, and business impact to key stakeholders, including both Operational and Business leadership.Build and deliver narrative-based reporting that clearly tells the story of business trends, patterns, and outliers.Test and challenge assumptions around customer value through data-driven models, focusing on customer experience and loyalty.Make recommendations for new products and recommend improvements to existing operational mechanisms.Collaborate with cross-functional teams to fully understand and support our products.Continuously monitor and improve data sets to enhance their effectiveness.If this sounds like you, we’d love to hear from you. Join our Business Performance team and help us drive innovation through data!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- Experience making business recommendations and influencing stakeholders- Experience defining requirements and using data and metrics to draw business insights- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI, and Excel ...

Amazon Web Services is looking for a Systems Program Manager to manage configuration, act as an subject matter expert (SME) on capabilities, and serve as a primary point of contact for their third party cloud-based construction management software.The Systems Program Manager will need to be detailed, flexible and take strong ownership of a global user base, including system functionality and process implementation. The successful candidate will be obsessed with internal and external system user groups, responsible for scoping and driving implementation of system functionality to the global team. They will be able to work independently to prioritize, craft, and execute deliverable as well as effectively work with partner teams that impact their primary user group.This role is part of the Data Center Capacity Delivery organization that is diverse, positive, exceptionally talented, driven and responsible for the design, construction and operation of industry leading data center facilities. They will need to excel at managing multiple priorities and learning the pain points of their primary users, being able to execute system implementation effectively across subject matter experts with a broad range of disciplines and/or cultural or regional differences. The ideal candidate operates effectively in an ambiguous environment and drives structure without constraining business objectives. They have a demonstrated track record of managing multiple projects and driving them to completion. Because the person in this role will influence global team members, they will also need to be highly collaborative and able to influence without authority while also being able to work with significant autonomy.The Systems Program Manager will be responsible for leading and driving global initiatives that empower global construction to operate more efficiently and effectively. This includes establishing system mechanisms that enable teams to consistently deliver against defined standards, globally; managing system standards and enhancements for global internal and external users; auditing the team’s metrics to identify and address trends or issues; and supporting the introduction of new technology that enables greater efficiencies within the construction management life cycle.The software product, overall, is intended to provide a single platform for collaboration between AWS teams and external groups to deliver some of the most technical, cost-efficient and fast paced data center construction projects in the world. The Systems Program Manager will be responsible for: · Managing existing and new system configuration of a third-party construction management software, providing support to global internal and external system users. · Acting as SME on capabilities of the construction management software. · Working with global teams to implement systems and process improvements. · Utilizing team metrics to identify pinch points within current processes and implement solutions to address efficiency issues. · Working closely and effectively with the third-party software company to manage overall performance, including the identification, communication, documentation, implementation, and resolution of system related issues and enhancements. · Scoping and driving implementation of feature enhancements or improvements. · Providing primary point of contact and ownership of ongoing system implementation and functionality. · Developing, managing and reporting on system policies and compliance. · Creating and supporting large scale, cross company technical innovations/solutions for complex business problems. · Guiding and influencing people and processes in pursuit of the teams’ goals and objectives · Driving continuous improvements and documenting best practices post launch. · Monitoring user adoption post-training / implementation and own user satisfaction.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - 7+ years of project, program or product related professional experience. - 5+ years experience acting as a SME and primary point of contact for a global system through in person and virtual methods in multiple countries. - 3+ years experience with design and construction management software tools such and/or project or workflow management software. - 3+ years experience with the full lifecycle of a software launch (kick-off, configuration, testing, user training, roll-out) or significant experience with portions of the lifecycle. - 5+ years experience communicating with users, other technical teams, and senior management to collect requirements, describe thought-out decisions and develop long-term strategy. ...

Our team is seeking a Regional Environmental Manager (REM) who will lead and drive environmental operational excellence across Amazon BUs in the Southeast Region. The REM will be responsible for ensuring environmental strategy and operational tactics are executed by providing technical support for existing operations and future expansion across the US. This role is based at ATL11 and will be based in Atlanta. The REM will travel up to 50%.Key job responsibilities- Utilize risk assessments and compliance evaluations, to lead continuous improvement initiatives to minimize environmental aspects and impacts and communicate and implement best practices.- Manage and execute multi-site responsibilities to comply with air emissions, storm-water, waste, wastewater and other environmental related laws, regulations and permits, which includes required Federal, State and local reporting such as USEPA, EPCRA/SARA, Form R, and Tier II, state mandated permit reporting, and other required reporting as needed- Develop and maintain relationships with business partners to support their success in environmental compliance, performance and sustainability initiatives- Drive an environmentally responsible culture within the organization- Manage and execute business conformance with Amazon Environmental policies through effective execution of Amazon Operational Environmental Procedures- Develop relevant environmental procedures as dictated by business and regulatory needs- Provide strategic environmental support and regulatory review for future business growth and expansion- Partner with operations, special projects and support teams in supporting the change management process- With continual scaling of organization, will grow to manage a team to successfully support business needs- Facilitate root cause analyses for all environmental incidents and recommend appropriate corrective actions for network implementation- Conduct risk assessments and audits as necessary.- Measure and analyze sites’ performance against requirements and policiesA day in the lifeYou will report through the Amazon Environmental Assurance & Protection (EAP) team to partner with the operations leadership teams to execute company environmental procedures and ensure compliance with all applicable country/location specific Federal, State/Provincial and local laws & regulations. Utilizing risk assessments and compliance evaluations, you will lead continuous improvement initiatives to minimize environmental impacts, and communicate and implement best practices. About the teamThe Environmental Assurance and Protection team protects Amazon businesses and supports the needs of our customers by proactively mitigating environmental regulatory risks and protecting the environment.BASIC QUALIFICATIONS- 5+ years of directly managing and responsible for multiple large projects experience- Bachelor's degree- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.Amazon B2B Payments and Lending team is looking for a Sr. Portfolio Manager to join the Payments team to manage the credit performance of the North America Lending portfolio. The successful candidate will be a thought leader who can help build and scale a best-in-class credit management program. This candidate will be responsible for managing the Lending program from a risk perspective to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses while staying within a target loss rate. In this role, the candidate will drive credit policy changes and procedures and inform automated decisioning and monitoring systems based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. Key job responsibilitiesThe primary responsibilities of this role include, but are not limited to:• Managing end-to-end credit strategy across customer lifecycle and through economic cycles and other shocks• Assist in defining policies and product features to support credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Partner with underwriting operations on complex credit decisions that require manual reviews or exceptions• Identify innovations and drive experiments that provide customers with a great payment experience• Identify, monitor and communicate the right metrics to measure decision quality and portfolio health• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Own relationships with Account Receivables to establish and manage loss mitigation and recovery processesBASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Experience in commercial credit risk management- Working knowledge of SQL and Python, and experience in processing complex datasets from multiple sources- Clear examples of demonstrated judgment and strategic insight- Experience managing complex projects with multiple stakeholders- Analytical and problem-solving skills, including the ability to recognize non-obvious patterns- Strong communication skills, both written and verbal- High attention to detail and desire to roll up sleeves and solve problems at root cause- Effective time management, prioritization, and organizational skills ...

Amazon Freight is looking for an entrepreneurial minded leader to join our growing start up business as a Manager, Enterprise Freight Operations. The Manager, Enterprise Freight Operations will have experience working in ambiguous environments, knowledge in written and verbal communication skills, experience and success with building, growing, and leading high performing teams capable of defining new processes and ways of operating, and will be able to interface with Senior Leaders at Fortune companies. In this role, you will be responsible for building and leading a team, overseeing daily operational functions for Amazon Freight’s Enterprise customers, including load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and building a world-class operations team. The position will partner with sales counterparts to identify our Customer’s needs and build processes that give our team a clear path on how to execute to those expectations. The Manager, Enterprise Freight Operations role will partner closely with the Account Management team and routinely communicate and collaborate with stakeholder teams across the Amazon Freight organization to deliver best-in-class experiences for our customers. This team is in the early stages of developing much of the technology we need to scale and will require knowledge in complex problem solving and process definition in order to implement processes that enable us to meet our Customer’s needs. If you are excited about building a new business, leading a team to deliver best in class service, and influencing how we built scalable technology solutions then this role may be for you.Key job responsibilities- Build and lead a team to oversee day-to-day operations for key enterprise customer accounts, including load planning, shipment tracking, and disruption management- Partner with sales counterparts to influence the book of business they build and define solutions that meet our Customer’s needs while ensuring your team has a path to successfully operate them- Partner with and influence operations leaders at enterprise Customers to implement changes to improve operational outcomes that drive efficiency gains or reduce disruptions/defects- Assign loads and plan, route, and monitor freight movement to provide on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road- Proactively communicate relevant updates to customers and/or internal teams as needed- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight without always having defined pathways to resolve- Conduct analysis on operational processes to make recommendations for continuous improvement, determine and measure KPIs, and create, maintain and present customer specific reporting through quarterly face-to-face interactions- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation levelBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of supply chain experience- 5+ Years of Customer Relationship Management:- Manage customer interactions and relationships to improve satisfaction and loyalty. Includes developing and executing customer engagement strategies; tracking interactions; analyzing feedback; and using Salesforce and other tools. ...

The Worldwide Public Sector Business Operations team supporting AWS US Federal Professional Services (ProServe) is seeking an experienced, self-directed Business Operations Manager with strong operational, organizational, financial acumen, collaboration, federal government contracting, and communication skills to support the strategic and analytical needs of the growing US team. This is a high business impact role for a candidate who is passionate about driving operational excellence to maximize goal attainment across the business.Key job responsibilitiesTrusted Advisor to Leadership• Provide strategic guidance to ProServe Business Leaders, bringing deep knowledge of business operations and proven execution of implementing best practices.• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount, utilization and goal planning.• Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Business Management and Analytics• Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders to ensure they are doing what is best for the business and its people.• Lead business reviews, including pipeline and engagement hygiene inspection and deep dive analysis into gaps to goal; support strategies and initiatives to build and measure overall business health• Implement, monitor and analyze success metrics and drive predictability in our operations, with an analytical mindset and technical skills.• Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point for the ProServe Sales and Delivery team members and business partners across US WWPS.• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.• Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.• Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret (TS/SCI) security clearance.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Familiarity with Public Sector and knowledge of government acquisitions along with applicable mandates and polices that govern the process- Current, active US Government Security Clearance of Top Secret (TS/SCI) ...

Job summaryAmazon is looking for a Business Intelligence Engineer to help pioneer the reporting framework for an emerging Transportation business. As a Business Intelligence Engineer, you will own the roadmap, strategy, and infrastructure for critical Operational and Financial reports used to manage the business. You will partner with and understand the needs of geographically-dispersed leads. You will develop and manage a feature roadmap that contains near, medium, and long-term enhancements. You will advise the BI lead and stakeholders on the milestones and associated prioritization. Collectively, your work will enable the business to drive better business decisions, and empower stakeholders to understand their business and customers in new ways.The Business Intelligence Engineer will have the tools for success. You will have access to (and help develop) a rich and growing dataset. You will use on AWS’s growing list of data solutions including: Redshift, Athena, Sagemaker, and Redshift Spectrum. You will create visualizations using Tableau, Tableau Server, and Amazon Quicksight. You will receive support from your Business Intelligence colleagues, a team of Data Engineers, and Business Intelligence Lead.A successful candidate will understand and anticipate stakeholder needs and think big when recommending solutions. A successful candidate will be comfortable navigating an ambiguous environment; know how to confirm and reconfirm assumptions; and be comfortable advocating for the right set of priorities. A successful candidate will contribute to the team, proactively seek and provide feedback on technical designs, and build for the long-term.Day-to-Day Expectations• Define and manage a long-term vision to improve the customer experience and business results through creating scalable metrics, analysis, visualizations, and data-driven storytelling.• Prioritize business insight requests; balance the tactical and strategic information needs of the business• Collaborate and partner with Operations teams to understand, anticipate, and respond to current and future needs• Lead the definition and governance of key business metrics, drive the vision and building of self-service analytic capabilities, and engineer data-driven processes that drive business value• Connect with the Amazon community of data professionals to stay current on technology trends, data tools and techniques to improve the performance of the team• Create and foster an environment that values and promotes an inclusive approach to problem solving and continuous learning to improveBASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

As a Senior Compensation Consultant, you will be responsible for providing Compensation consulting services for tech and sales orgs within Amazon International Stores. The incumbent will work directly with PXT Partners and Management to achieve reward system objectives and assist, as needed, in variable incentive compensation plan design consultation.The successful candidate will proactively partner with client-facing PXT Partners and Business Line Management to identify and address compensation issues, and evangelize Amazon’s Total Compensation Philosophy and Strategy to the clients supported. This position is expected to represent the client’s point-of-view in key corporate compensation initiatives and the corporate point-of-view with client groups. We are looking for candidates who have the aptitude to understand our complex data, and be detailed and accurate from start to finish in developing programs and completing projects.This role can sit in Seattle WA, Arlington VA, New York City or Austin TX.Key job responsibilities*Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives.*Effectively partner with HR and Business client to manage, consult, and resolve compensation issues*Provide guidance to the business and develop creative solutions on a variety of total compensation issues including the setting of appropriate pay levels, base pay, annual incentive pay and stock compensation.*Partner with the business to develop variable incentive compensation programs, as needed.*Conduct job evaluations using market data and internal evaluation.*Conduct custom surveys with key industry contacts, as needed.*Partner with regional compensation (globally) on compensation issues, work on a variety of special compensation projects, and standardize global processes, as needed.*The position may also be responsible for components such as the strategy, design, policies, guidelines, and operationalize key concepts critical to the foundation of a specific compensation program. Works to gain alignment with different constituencies and represents a common point of view across multiple stakeholders.BASIC QUALIFICATIONS*Bachelor’s degree*Highly proficient in Excel*7+ years experience in finance, compensation, or consulting with an in-depth knowledge of core compensation terminology and best practices ...

The Amazon Device OS team is looking for high-energy, detail-oriented, and technically-savvy Support Engineers to triage defects raised by testing teams, on Amazon’s devices.You begin to play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities. You regularly contribute to the creation and improvement of all support documentation. You may perform code builds and deployments communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance. You help develop and refine operational policies and procedures used by your team and internal customers. You work on support projects that are large in scope and lead other Support Engineers on smaller projects. You participate fully and constructively in the planning of your team’s work. You have the ability to write simple and efficient tools to improve operational efficiency. You contribute to design and development of support tools using software engineering best practices. You mentor other Support Engineers and are involved in hiring.Key job responsibilitiesSome of the key job functions of a Support Engineer III, involved in defect triaging are:• Deep dive on defects/automation failures to find the root cause. Analyze the logs and reproduce the issues for better understanding• Will work with limited guidance and will act as a SME on the services owned• Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets• Understand complex application code and make approved code fixes to resolve support issues. • Interface with other teams to resolve defects and show strong ownership of issues• Become very familiar with the use of monitoring dashboards and applications, and use them to determine service issues.• May perform code builds and deployments communicating status regularly before, during, and after each deployment• You may Audit the work of Support Engineer Is and your peers, identify key areas and work with the team to eliminate the gaps• Make changes to existing scripts with code reviews and come up with new tools/ scripts to reduce manual efforts• Help develop and refine operational policies and procedures used by your team and internal customers. • Requires detailed understanding of the components or features of the product owned. Drives changes with data and contributes to the overall success of the team/project• Have the ability to write simple and efficient tools to improve operational efficiency. • Evaluate the training needs for your team, regularly work with development teams, with QA/ TPM stakeholders, and other Support Engineers to improve documentation, procedures, and tools• Communicate clearly and effectively with stakeholders. Always tend to over-communicate and over-documentA day in the lifeTypically SE will provide operational and initial debugging support to CI (continuous itegration)/SCM Dev Teams. Team investigates failures that may arise during the CI Process (Build, Flash, Test) in the CI Live and CI STU environments. Additionally, in the CI STU (Safe to Use) environment, SE is responsible for developing rules for tests that apply STU promotions on software builds, as well as identifying and debugging any issues that may arise during the CI STU test runs and managing promotions on SW builds.BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DEV CENTER U.S., INC.Position Title: System Development Engineer IILocation: SEATTLE, WashingtonPosition Responsibilities:Build tools that automate and streamline processes to make fleet operations more efficient. Respond to large scale events involving these fleets. Diagnose and fix critical software and system failures. Serve as a mentor and resource to other engineers and assist in training new engineers. Provide first line of defense daytime support for operational tickets for all software development teams within the organization. Propose, drive and implement technical solutions for automation, efficiency and scalability. Partner with the software development teams to support corporate infrastructure systems and perform database queries (SQL) using Window, Linux or Unix based operating systems and SQL Server databases. Provide support and technical consultation to Amazon internal customers.40 hours / week, 8:00am-5:00pm, Salary Range $164,624/year to $174,800/year Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master’s degree or foreign equivalent degree in Computer Science, Engineering, Statistics, Mathematics, or a related field and one year of experience in the job offered, or as a Systems Administrator, or a related occupation. Employer will accept Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Statistics, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered, or as a Systems Administrator, or a related occupation as equivalent to the Master’s degree and one year of experience. Must have one year of experience in the following skill(s): supporting large-scale, multi-tiered, multi-threaded, distributed software applications, tools, systems, and services; experience with programming languages such as SQL, PowerShell, Perl, Bash, Python, PHP, or Ruby; supporting and maintaining database servers such as MySQL, Oracle, or equivalent database; and troubleshooting systemic problems in a Windows, Linux, or Unix based environment. Partial telecommuting permitted; employees will be required to report to office multiple days per week. Some positions may require domestic or international travel.#0000 ...

Amazon Privacy Services is committed to maintaining and advancing the trust of our customers. Our team is focused on advancing this commitment and raising the bar on our Amazon products and services through privacy, compliance, security, trust, and regulatory engagement. We are looking for a seasoned IT Auditor or Privacy Practitioner to help us lead and conduct our Audit & Oversight program. This role has impact across critical areas of Privacy and similar compliance areas.Key job responsibilities1. Audit Execution: * Support the audit lifecycle for Customer Trust and Privacy areas, specifically risk and control assessments, control validation testing and reporting * Complete control validation testing and communicate results within defined deadlines* Experience with identifying risks and controls in complex IT Conduct comprehensive end-to-end audits and control assessments in complex IT environments * Ability to define and write controls with no or minimal oversight* Clearly and concisely write audit work-papers* Continuously evaluate and improve audit procedures for efficiency and effectiveness* Ability to identify and leverage analytic techniques to support control validation efficiencies, effectiveness and continuous monitoring 2. Risk Assessment and Analysis: * Perform thorough risk assessments against existing regulations, policies, controls, and products * Identify potential control gaps, providing actionable insights and recommendations * Monitor key risk indicators (KRIs) to identify and resolve anomalies3. Communication and Reporting: * Draft and communicate audit findings and valuable recommendations to senior management* Track audit findings and perform testing to ensure audit finding remediation.4. Stakeholder Management and Collaboration: Build and manage effective partnerships with internal business stakeholders while providing independent control assessment services. * Maintain relationships and support engagements with external auditors BASIC QUALIFICATIONS 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential information Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent Experience assessing complex system, IT Operations or advising on the implementation of Privacy regulations Proven ability to work with high levels of ambiguity Experience managing, analyzing and communicating audit results and findings to management ...

At AWS Professional Services, we are building a worldwide team of technical cloud computing architects to work on enterprise customer engagements around the world and helping our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for an exceptional Sales Operations Leader for the Worldwide business, with strong operational, financial, collaboration, and communication skills. This individual will manage a large team (up to 70) of operations managers and will be accountable for multiple key business processes to ensure a great experience for customers, high productivity of all consultants, and efficient execution of business operations. Key job responsibilities - People Management: Ensure our global business operations team is staffed with exceptional talent and that they are coached and developed for professional success. - Opportunity Pipeline and Revenue Management: Deliver pipeline and revenue forecasting reviews to ensure efficient execution in the sales cycle. Scale processes and reporting for continued simplification. - Business Planning: Provide business analytics and insights that influences strategy/tactics/behavior. Establish and lead meeting cadences to drive short and long term business planning. Deliver a planning process focusing on operating models and establishing the right experiments to address long term opportunities and challenges. - Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, with an emphasis on process automation/elimination. - Collaborate with cross-functional teams including Sales, Finance, and Strategy & Operations to ensure all methodologies, policies, and procedures are scaling to meet the needs of the business. - Lead initiatives across Business Operations and contribute to ProServe scale globally.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONSBasic Qualifications: -15+ years’ experience working in a Professional Services Consulting or Sales organization. -Successful record of accomplishment driving strategy and operations. - Experience managing territory planning for sales organizations.-Track record of managing complex programs and projects for internal stakeholders.-Undergraduate degree in business, organizational leadership, or human resource management or equivalent.-Experience with SFDC or other CRMs, and working knowledge of Financial Force or other PSA platforms. -Strong communication and writing skills with experience in leading diverse remote teams. -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers with business insights, financial analysis, and forecasting. -Entrepreneurial, self-starting attitude and willingness to jump in and get things done. -Demonstrated experience proactively collaborating cross functionally to identify, diagnose, and solve problems. ...

Do you want to be part of building the next-gen engineering system, global transportation network, intelligent ML algorithms and deliver packages to your doorstep? Are you up for this challenge? Amazon's Middle Mile Transportation Technology team is chartered with solving complex problems with software that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on) You’ll work on a team that writes code and builds models to calculate optimal schedules for freight movements around the world. You will regularly interact with our customers, and engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll help junior engineers develop their skills, and continue to raise the bar and build the future of Amazon. To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast paced environment. You should be somebody who enjoys working on complex software systems, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating services-based applications, especially at massive scale will be very applicable and helpful. Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history! Key job responsibilitiesDepending on your experience, interests and business needs, you will be part of a team that owns the front-end, back-end, or full stack design and development of product features, building scale, and efficiency. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering software from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...