Corporate Operations

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Process Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed- Expected shift start is 6 AM to 9 AM, shifts may change or vary due to business need ...

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. The Amazon Freight Partner (AFP) team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment.As a Sr. Program Manager in this role, you will be responsible for making sure AFP capacity is used efficiently and running simulations to identify best use of capacity. You’ll work in a fast paced environment and will be required to lead not only at the strategic level, but also effectively day-to-day by diving deep into business and operations domains. The Sr. Program Manager will partner closely with planning and routing teams to define processes and improve efficiency.As an ideal candidate, you will need an extensive background in program management, demonstrated leadership of high-impact strategic initiatives, and experience in managing and driving process improvement initiatives. The role requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. This role is inherently cross functional - you will work closely with engineering, business, operations, finance and executive teams. This job will require exceptional communication skills and having the ability to work independently in a high-pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving complex challenges, communicating persuasively and with a strong bias to get things done and deliver results.The Middle Mile Transportation Technology organization builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services.About the teamAmazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. The Amazon Freight Partner team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is seeking an experienced Corporate Development Leader who will be responsible for generating, managing and executing mergers and acquisitions, minority investments, and strategic partnership activities focusing on international consumer technology sectors. This professional will be a key business partner to senior leadership and will be highly visible at the most senior levels of Amazon. The ideal candidate enjoys diving deep into complex problems, works effectively with cross-functional teams and thrives in a fast-paced and dynamic environment.The selected candidate will be part of a small, collaborative team that values authentic, strong-willed individuals who think creatively and proactively look for growth opportunities. Over time, the selected candidate will act as a primary contact in supporting the international ecommerce business units and senior leadership by conducting industry research, valuation analyses, due diligence, creation of strategic recommendations, acquisition term sheet and contract negotiations, and both internal and external relationship building.Key focus areas include:• Identify appropriate opportunities that support Amazon's strategic priorities through interaction with senior business leaders, investment bankers, venture capitalists, and organic pipeline generation• Partner with Amazon businesses to evaluate expansion and growth opportunities• Evaluate the benefits of potential acquisitions and manage the process of building both internal and external consensus• Act as a subject matter expert on valuation and deal structuring• Lead all pre-transaction diligence efforts• Evaluate synergy opportunities and risks in potential transactions• Negotiate key legal documents and bring transactions over the finish line• Work with all cross-functional groups within Amazon from signing the term sheet to proper integration• Establish the ongoing processes, skill sets, and strategy that will enable Amazon to continue to build out our corporate development competency, in the face of extremely fast growth and a rapidly changing industryIn addition, this Corporate Development Leader will be an independent thinker who can make convincing, data-based arguments. The selected candidate will be able to work across all business units, demonstrating a strong bias for action. Professional traits necessary for this position include:• Exhibits excellent judgment• Has high standards• Thinks strategically but stays on top of tactical execution• Thinks big and has conviction• Results oriented• Has the innate ability to inspire passion in othersBASIC QUALIFICATIONS• Bachelor’s degree• 7+ years of technology business or corporate development experience in a corporate or financial services environment• Experience creating and analyzing M&A processes for a wide variety of transactions, including public-public, public-private, and cross-border transactions• History of successfully completing high level, end-to-end negotiations• Very strong analytical and communication skills ...

Amazon internships are full-time positions, and interns should expect to work Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as class or other employment during the Amazon work day.Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video & Amazon MGM Studios is seeking dynamic and self-motivated MBA interns to work hard, have fun and make history with us this summer. Product Marketing Manager (MBA Intern): The Product Marketing Manager (MBA Intern) will identify business opportunities and developing strategic recommendations through data analysis and stakeholder interviews. This may include defining marketing measurement benchmarks for Owned & Operated channels, requiring collaboration with Business Intelligence, Prime Video, and Channels teams to enhance marketing reporting and performance measurement. The intern will analyze audience behaviors, collaborate with product and BI teams to advocate for improvements, and regularly share insights with key stakeholders to inform product marketing strategies.US Programming MBA Intern: The intern will report directly to the Sr. US Release Strategy Manager who works across the US Prime Video marketplace. The intern will help with cross functional deliveries to senior leadership and gain exposure to multiple lines of the business. Each day is different, and while some days may be more admin heavy, others will be focused on listening on calls, learning more about the programming process, and meeting with internal stakeholders.Marketing Finance Strategist MBA Intern: This Intern will create a comprehensive marketing performance tracking system, integrating data from multiple channels. They will develop a user-friendly budget tracking system, performance analysis models, and interactive dashboards to visualize marketing spend and impact. The project involves analyzing historical data, identifying efficiency opportunities, and proposing optimization strategies. The internship will conclude with a presentation to stakeholders, offering recommendations for improved budget tracking and operational enhancements in marketing.Creative Strategy MBA Intern: The Creative Strategy & Planning team sits at the intersection of strategy, creative development, programming and operations, providing insights, tools, and processes that drive the studio’s decision-making. This internship offers a unique opportunity to work with the studio responsible for delivering Prime Video’s US/Global Original films and series, including breakout hits like The Boys, Fallout, The Idea of You, and The Summer I Turned Pretty, and many more. The intern will collaborate with creative leaders and cross-functional partners, manage the development pipeline for Streaming Originals, and deliver key projects for senior leadership. This hands-on experience will provide insights into the creative lifecycle of films and series.Key job responsibilitiesThe Product Marketing Manager (MBA Intern) will identify business opportunities and developing strategic recommendations through data analysis and stakeholder interviews. This may include defining marketing measurement benchmarks for Owned & Operated channels, requiring collaboration with Business Intelligence, Prime Video, and Channels teams to enhance marketing reporting and performance measurement. The intern will analyze audience behaviors, collaborate with product and BI teams to advocate for improvements, and regularly share insights with key stakeholders to inform product marketing strategies.The US Programming MBA intern will manage both short-term and long-term projects. Daily responsibilities include maintaining the release calendar, analyzing audience demographics per title, and proposing cross-business solutions. The intern's main project will focus on optimizing slate programming to meet US audience needs and balance service requirements with customer preferences.The Marketing Finance Strategist MBA intern will develop a comprehensive, user-friendly system for analyzing marketing performance across all channels, including Creative Advertising, Media, Social, Influencer, Partnerships, and Events. This involves building performance analysis models, creating interactive dashboards to visualize marketing spend and impact, and analyzing historical data to identify efficiency opportunities. The role includes proposing strategies to optimize marketing workflows, assisting with reports and presentations for key stakeholders, and supporting the Marketing Operations team in daily activities and special projects.The Creative Strategy MBA intern will play a key role in supporting Prime Video Studios (PVS) leadership. This will involve producing executive development reports across Film and TV verticals to ensure data integrity, developing comprehensive pipeline presentations to provide visibility into upcoming projects, and preparing high-impact global slate presentations showcasing the upcoming streaming Originals. The intern will work closely with the Studios team to deliver insightful analytics and presentations that inform strategic decision-making.BASIC QUALIFICATIONS• Have an expected graduate date between December 2025 – September 2026• Be able to work 40 hours/week and commit to a 12-week internship• Currently enrolled in an MBA or equivalent master’s level program at the time of application ...

As a Senior Program Manager, you will own aspects of the demand planning and capacity allocation across the NA network. You will have the opportunity to interface with multiple stakeholders and create an impact on the Short Term Capacity Planning of the AFP Team. The role focuses on analyzing the problem, proposing strategies, influencing stakeholders (verbally and in writing), removing obstacles and delivering resultsKey job responsibilitiesYou will own all aspects of the Short/Medium/Long term capacity planning including but not limited to:- Weekly Tractor Allocation, Capacity Management across network, Weekly stakeholder meetings and actions- Own the deep dives for key metrics and drive actions to improve performance, Own weekly flashes for Capacity Planning- Own projects assigned across the team- Collaborate in entitlement studies, tractor purchase decisions, OP and QXG planning- HVE/Peak/Prime capacity planningAbout the teamDiverse:The AFP team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive:It’s in our nature to learn and be curious. Our team fosters a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That includes knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon Corporate Security’s (ACS) Prototype Security team is seeking a Kuiper Security Operations Manager who is able to manage physical security policies, access management and intellectual property (IP) protection best practice implementation for the Amazon Project Kuiper team. Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world. Come join us on this exciting program!This position is responsible for protecting Kuiper IP through the management of an access control program that meets regulatory compliance while also building an audit function to drive accuracy. This position is responsible for ensuring that these processes are up-to-date and align with corporate, business and government security requirements. This position involves working closely with broader Amazon Corporate Security team, Kuiper Security partners, trade and compliance teams, as well as all lines of the Kuiper program.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This position will report to the Amazon Corporate Security, Regional Prototype Security Sr. Manager. Key job responsibilities• Develop and set the strategic direction of Kuiper's risk-driven, regulatory compliant access control program• Establish and maintain policies for access request assessment and auditing• Provide thorough and detailed oversight of daily support to Kuiper site related issues such as access issues, trouble tickets, visitor access and citizenship verifications• Partner with cross functional security peers to develop and implement appropriate policies to meet the needs of the Kuiper business teams• Design and approve training programs for stakeholders on access management and compliance• Partner closely with developers, investigations team, program managers, and other operational teams and partner organizations to identify and document security issues that can be addressed by shared infrastructure and procedures• Work closely with ACS Regional and Area Security Managers to understand security issues at the site level and promptly escalate any impact to the Kuiper Security program team• Work cross functionally with peers in Legal, Hardware, Supply Chain Ops, Trade & Compliance, EHS, Kuiper business, and Security to establish scalable access management and audit processes• Actively evaluate, analyze, and use metrics collected to proactively inform programmatic needs and policy decisions• Proactively audit and identify security gaps within the program at Kuiper locations• Dive deep into US Government requirements to help ensure compliance with ITAR, EAR and NIST standards• Continually foster strong cross-functional relationships to drive business engagement and execution of security objectives and goals• Able to lift up to 50 pounds, stand/walk for several hours a day, and be able to frequently push, pull, squat, bend, and reach, all with or without reasonable accommodationExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS• 4+ year experience in facility/corporate security management, law enforcement, risk management, legal, or related industries• Ability to work in an in-office environment, physical presence in the office in Seattle, WA / Redmond, WA is required• Domestic and international travel may be required (10% of time) ...

Global Trade Services (GTS) is looking for a smart, energetic, hard-working, and creative Program Manager to join our team. The successful candidate will have a strong combination of project management skills and regulatory subject matter expertise, showing excellent judgement and instincts in decision-making.This position is responsible for supporting Amazon’s Canadian (CA) Retail business and the North American Fulfillment Network (NAFN) compliance program focusing on US and Canada Trade and Regulatory programs. By supporting compliance approaches while creating innovative solutions to support the business, this position will have an opportunity to develop strategy, invent and build new solutions and processes, and support ongoing operations for the larger global program. We are looking for a talented program manager who has experience with global consumer product regulations to support our rapidly growing and evolving businesses. The individual in this role will be the primary contact for CA and NAFN business teams and will work with business to understand prioritization of selection desired, partner with Regulatory Intelligence SME’s to identify the regulatory requirements to meet obligations, work with cross-functional teams to implement processes and workflows to support high risk selection. Further, this role will ensure that the team is making appropriate trade-offs to manage risk, clearly communicate goals, roles, responsibilities, and desired outcomes to scope and deliver solutions. In this capacity, the ideal candidate must be able to think bigger about the solutions we’re implementing, analyze quantitatively, problem-solve, scope requirements and prioritize effectively. In addition, the candidate should be able to effectively communicate both orally and in writing, possess strong stakeholder management skills, and influence without authority.Key job responsibilities- Work with Amazon's Global Trade Services team and CA/NAFN Retail business stakeholders to define and execute goals, strategies and related metrics, drive scalable business solutions, and seek automation opportunities by leveraging technologies to ensure compliance with consumer product and trade regulations.- Define program strategy and roadmap to support business growth, create and drive project plans, manage implementations end-to-end and identify and implement key selection expansion initiatives that meet regulatory requirements.- Collect, analyze, and present data to drive decision-making.- Deep dive and influence technology related decisions for building tools used to expand High Risk Product selection.- Invent and simplify processes and requirements to enable Amazon’s Retail Supply Chain to expand product selection and availability within North America.- Manage and deliver complex, medium/large-scale projects end-to-end, cross-functionally and cross-countries.- Develop best-in-class processes, systems, and standard operating procedures and drive continual improvement.- Ensure that regulatory requirements are met for new products and support other functions such as Retail, Transportation, Customer Service, and Legal.- Design mechanisms to effectively and continuously engage with leadership and stakeholders to maintain full visibility of initiative progress, blockers and path to resolution.- Understand and able to execute projects using established project management principlesA day in the lifeCandidate will need to use their exceptional communication skills, proven ability to present complex information in a clear and concise manner to a variety of audiences, including executive leadership. Will be required to collaborate by using their ability to influence, negotiate, their determination and resiliency.Must be able to think creatively and possess strong analytical and problem solving skills and have a strong attention to detail and excellent written and verbal communication skills. Regularly work with technical and non-technical business owners to get things done.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.The Sr. Program Manager will also demonstrate: • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple, competing priorities simultaneously. • The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.• Capability to communicate with technical stakeholders.• Ability to think strategically and execute methodically.• Ability to work in a fast-paced environment where continuous innovation is desired.• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.• Ability to clearly communicate data insights to others.• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.Key job responsibilities• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.• Influence the end -to-end fulfillment process (quality and cost).• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.• Develop Amazon best practices for internal operations.• Leverage analytics to support the future state of the business.• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.A day in the lifeThis PM will be responsible for driving recommendations to optimize the supply chain and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations. About the teamThe Sub-Same Day (SSD) team represents the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience ...

Do you want to take an active role in shaping the future of movies, television, and digital video? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video provides content to reach millions of global Amazon customers daily on our video streaming service.We are a high energy, fast growth business. We are making strategic investments into content and technology on our platform. We are dedicated to innovation and identifying new ways for content providers to reach audiences. We need your passion, critical thinking, and innovative ideas to help to continue to deliver on our ambitious goals.Prime Video is looking for a Principal Global Content Policy Manager to join its Trust & Safety organization. The ideal candidate will be a highly motivated individual contributor with experience working independently on a distributed and matrixed team, with a history of success working on high-stakes, high-impact policy development. The role requires fast-paced research and writing, with a critical analysis of the scale and scope of policy. An ideal candidate will have worked in areas with a high degree of ambiguity and complexity, will be comfortable driving highly visible policy decisions on tight timeframes. You will engage often with key senior level stakeholders while also partnering with Legal, Public Relations, Public Policy, Engineering, and the Prime Video Business teams to preserve customer Trust and Safety. You will also partner with Product and Tech teams to build strategies for long-term tooling to mitigate risk.Key job responsibilities• Lead development or revision of global policy guidelines for all content on PV to build a trustworthy customer experience.• Implement standard operating procedures based on policy guidelines for operators.• Lead discussions on policy calibrations by collaborating with Legal, Public Relations, Public Policy, Engineering, and Prime Video Business teams.• Provide guidance on benchmarking and academic research to develop risk assessment frameworks.• Strategically advise business and content teams on new content acquisitions by conducting risk assessments of new acquisitions• Serve as a subject matter expert for product teams and provide business requirements to build internal analytical and moderation toolsBASIC QUALIFICATIONS- 5+ years of industry experience working in content policy, public policy, policy communications, content compliance, safety or legal, with an emphasis on the technology industry.- Prior experience working in an enterprise environment demonstrating the ability to solve ambiguous business challenges using sound judgment to drive strategy, actions and results.- Prior experience partnering with cross-functional business teams for collaboration, consensus-building, identifying gaps and implementing solutions at scale- Bachelor's degree or equivalent industry experience. ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

MULTIPLE POSITIONS AVAILABLECompany: GOODREADS LLCPosition Title: UX Designer III Location: San Francisco, CAPosition Responsibilities:1. Own design experiences that serve all consumers while contributing to a design system.2. Design ways to bring Amazon programs like Prime, Kindle Unlimited, and Audible to Goodreads in a way that delights our customers.3. Create user-centered designs that incorporate customer feedback, user research, data, market trends and technical constraints.4. Create flows, wireframes, design mockups, rapid prototypes to effectively conceptualize, prove out, and deliver on exceptional product experiences.5. Own the design direction for our customer centered products and craft, pitch, and validate long-term design strategies.6. Drive user research projects to develop the understanding of the customer and validate design choices before and after development.7. Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.8. Partner with product management and engineering teams to define roadmaps and prioritize requirements.9. Develop scalable and flexible design frameworks to maintain clean and simple designs and customer interactions.10. Give and solicit feedback from other designers to continually raise our bar for quality.11. Telecommuting is permissible40 hours / week, 8:00am-5:00pm, Salary Range $176,446/year to $211,600/year Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:A Bachelor’s degree, or foreign equivalent, in Graphic Design, Engineering, Interaction Design, or a related field, followed by 7 progressively responsible years of experience product design, user experience design or related occupation. Have a portfolio of work showcasing design competencies and process.Must have experience with each of the following:1. 1 year of experience working with a design system.2. 1 year of experience designing for consumer-facing and ad-supported products.3. Any amount of experience with design and prototype tools, including Figma, Sketch, InVision, Photoshop, Illustrator, and InDesign.4. Any amount of experience designing cross-surface (Desktop, Responsive, iOS, Android, Emails).#0000 ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Amazon Kuiper’s Printed Circuit Board Assembly (PCBA) Supply Chain (SC) team is responsible for all commercial, execution, delivery, and strategic elements of the PCBA supply chain necessary to support Kuiper’s satellite production and development requirements. Within that team we are split between Technical, Execution Delivery, and Commercial. We are seeking a Commercial Manager to join our Commercial Team and partner with internal business teams and key stakeholders to help grow our sourcing experience and procurement ‘know-how’ to ensure our sourcing strategies support production requirements and maximize operational value for Amazon. This role will help create, implement, and enhance commercial strategies associated with the PCBA SC including supporting the closure of bespoke commercial agreements with our suppliers, developing internal mechanisms associated with capital spend strategies and purchase order release strategies, and engage suppliers on recurring and nonrecurring spend negotiations. Our Commercial Managers drive efficiencies in procurement strategy and commercial pricing, partner effectively with Finance partners to document financial impacts and risks of our strategies, and work closely with various other internal teams (Planning, Engineering, Execution, etc.) to enable efficiencies through effective partnership. The primary objective of the Commercial Team Sourcing team is to develop and execute commercial strategies that keep the procurement of critical PCBA resources, products, and services off the critical path. This work spans the PCBA procurement lifecycle and purchase planning based on Kuiper’s production launch schedule, development of commercial strategies, Capital Expenditure estimates, negotiations (pricing and performance terms) with suppliers, initiation of Amazon Purchase Orders (POs), and post-PO commercial considerations resulting from Changes. The nature of this scope requires a Commercial Manager to work across organizations and influence internal and external stakeholders. Internally, the Commercial works with stakeholders to drive strategy, enable execution, and identify and mitigate risks. Externally, this role serves as one of the primary supplier-facing roles and is responsible for ensuring Amazon’s policies are adhered to and interests are achieved. This role is expected to operate both at the tactical and strategic level.Key job responsibilities• Lead, supported by PCBA SC leadership, the development and execution of commercial strategies for Kuiper’s PCBA SC. Support common (standard work) for commercial activity. • Develop and nurture strong relationships with key suppliers and business partners to deliver, seeking to continually raise the bar, their performance objectives for the business.• Support strategic plans for PCBA spend and supplier base development, including implementation of plans to maximize supplier performance: capacity, cost, quality, delivery, and safety.• Facilitate suppliers’ understanding of Amazon policies, equipment design standards, budget and cost targets, and service and quality expectations.• Develop and utilize improved metrics and data driving decision making capabilities to improve overall organizational capability through systems and processes and drive continuous improvement throughout the organization. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS• 5+ years of domestic/international supplier management, supply chain, commercial, sourcing, procurement, or operations experience• 5+ years of developing, negotiating and executing business agreements experience• Experience developing strategies that influence leadership decisions at organizational level• Experience managing programs across cross functional teams ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Enterprise Applications is seeking for a Sr SAP Manufacturing Developer. As the SAP Manufacturing Integration & Intelligence (SAP MII) developer, you will manage the design, development and implementation of SAP MII projects connected to Enterprise Systems that allow for the rapid development and production of Space Hardware. The implementation of these systems are critical to scalability and cost effective business operations. We are looking for candidates who thrive in a fast-paced, start-up like environment. To be successful you need to be highly motivated and detail oriented while showing highest standards of execution.You will conduct defect analysis and perform necessary fixes and improvements. Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of internal customers in manufacturing. Review program codes and correct MII program errors. Maintain and update existing program codes as needed. Develop technical specification and estimations for assigned project. Work in compliance with the programming and documentation standards and solve production problems in a timely manner.Key job responsibilities• Build SAP ME and SAP MII based solution and handle all the deployment related activities. Build reports and deploy. Integration with ERP and Shop Floor Systems.• Active participation in Integration Test, User Acceptance Test and MES startup to ensure success and meet customer requirements.• Ensure that the deployed applications perform as per customer expectations and there are no performance issues• Building Proof of Concepts (POCs) using SAP ME and SAP MII as the service based on the business requirements• Lead the solution design and develop SAP MII applications to populate real and historical data extracting information from data sources Kepware, SAP S/4 HANA and shop floor systems (MII, Historian, etc.) for reporting and analysis.• Support improvement for areas including PP-PI, QM, MM, PM, PCo, and Scheduling.• Develop Web applications using SAP MII, PCo, Kepware, and SAP S/4 HANA• Develop Printing labels, Travelers documents, and purchase order receipt label, process order receipts, and shop floor forms in MII system.• Improve performance of the applications and servers through Performance tuning/sizing of servers, and changing the design and fine tuning the SQL queries.• Support various testing procedures (Unit testing, Integration testing, class room testing, shop floor testing).Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will conduct defect analysis and perform necessary fixes and improvements. Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of internal customers in manufacturing. Review program codes and correct MII program errors. Maintain and update existing program codes as needed. Develop technical specification and estimations for assigned project. Work in compliance with the programming and documentation standards and solve production problems in a timely manner.About the teamProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Our team focuses on building Enterprise System Applications for manufacturing satellites. Your customers are Manufacturing, Operations and the Supply Chain teams at Kuiper.BASIC QUALIFICATIONS• 7+ years in an information technology role • 5+ years with SAP MII/ME• 5+ years implementation experience as SAP technical architect• 5+ years of solid Grasp of the fundamentals of operating SAP ERP. (RFC/ BAPI, ALE/ IDoc Settings), XML/ XPath/ Web Services• 5+ years of Transaction writing in MII ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed and reliable broadband connectivity to unserved and underserved communities around the world. We are looking for talented individuals to help process and prepare Kuiper satellites for launch.The success of Kuiper depends on the quality, reliability, cost, integration, throughput, and security of the products delivered. It is a fast-paced, dynamic environment. As part of the Kuiper team, you will support resolution of difficult problems that have high impact, and help create a brand new set of launch site processes and standards. To be successful you need to be highly motivated and detail oriented while maintaining the highest standards of execution.The processing technician will work as part of a team for receiving the hardware, processing satellites into the cleanroom, perform electrical test validation and battery charging, and other movements of the spacecraft through the workzone. The satellite operations consist of using with tools and equipment like overhead cranes and forklifts. The electrical test consists of operating a power supply system and requesting/reviewing data from the spacecraft. This individual with work closely with their peers and lead, engineers, and other cross-functional organizations.The ideal candidate is comfortable in a highly technical, fast-paced, and collaborative setting; is able to follow technical work instructions; and support the team through processing operations. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesAdhere to safety requirements, standards and procedures in all work locations.Final assembly and test of the Kuiper satellites using various ground systems in a clean-room and Electrostatic Discharge (ESD) controlled environment.Verify satellite health using computer-controlled equipment to command and monitor satellite telemetry.Execute work assigned individually and/or with the team to meet production schedule. Use precision calibrated tools – torque wrenches, micrometers, and calipers.Use electrical test equipment tools -- multi-meters, breakout boxes, and harnesses.Perform overhead crane lift operations and use pallet jacks and forklifts for hardware movement.Perform work according to engineering drawings and technical work instructions.Check and inspect work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements.Collaborate with leads, peers, and engineers to improve processes and activities.Perform other duties, as assigned, to ensure an efficient, safe and effective work environment.Able to obtain and maintain licenses, and/or certifications as required by job responsibilities (i.e. forklift, crane, electrical).Mentor new and junior team members, as needed.Willing to work overtime and weekends as required.Shift schedule is nominally 5 days/week, 8 hours/day but may vary depending on production/launch schedules.Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demand.A day in the lifeThe processing technician will meet with their team leads to understand objectives for the day. They will be processing satellites with mechanical and electrical ground support equipment per work instructions provided by engineering. They will document completed work and report non-conformances to their leads and engineering as they occur. Periodically, they will perform maintenance on the ground and facility systems supporting satellite movements. They will be expected to cross train with all other launch operations work areas, including mechanical areas, to support work surges and travel to other launch sites.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONSBasic qualifications :• High school diploma, GED, or equivalent experience.• 3+ years of experience in spaceflight hardware testing and assembly.• Ability to work effectively in a collaborative team environment.• Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention.• Ability to pass Kennedy Space Center background check. ...

Amazon Freight External Operation’s team is looking for a motivated Supply Chain Manager to lead in the management of daily freight movements for our Enterprise Shippers. Our mission is to provide the best in class operational shipper support the world of freight has experienced. We support our customers with the highest level of professionalism. We are looking for a dynamic leader to delight our customers in our ability to predict and adjust to their transportation needs. This is an exciting opportunity to join a growing team and change the world of freight.Key job responsibilitiesContinual, tactical communication with external customers (Shippers/Receivers, Vendors/Sellers) and internal customers (Sales, Retail, Finance, Product, Fulfillment Centers)Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as neededDevelop performance metrics to assist with driving business results.Lead initiatives to re-engineer business processes, and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.Scoping business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we useUnderstand the business impact of the trends and make decisions that make sense based on available data.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performedAuthor and present weekly findings and the variances to goals, and present these finding in a review forum.Propose improvements to our optimization software and other tools for ease of use as well as efficacy.BASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- 1+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements ...

At Amazon, we're committed to providing an exceptional customer experience while safeguarding our business from potential misuse. The Concessions Abuse Prevention (CAP) team, within Amazon Customer Service, is seeking a talented Software Development Engineer to join our mission of enhancing and securing Amazon's world-class customer service processes.In this role, you'll develop innovative solutions that ensure the integrity of our customer interactions and protect Amazon's generous policies. Your work will be crucial in maintaining a seamless and positive experience for our valued customers while implementing intelligent systems to identify and prevent potential policy misuse. You'll contribute to creating sophisticated, differentiated processes for customer service interactions, with a focus on identifying potential misuse, helping to maintain our reputation as Earth's most customer-centric company. Your efforts will help strike the perfect balance between customer satisfaction and business protection.Utilizing innovative technologies including Java, JavaScript/TypeScript, Amazon Web Services, and proprietary Amazon tools, you'll build robust systems that enhance our ability to serve customers efficiently and securely. Join us in shaping the future so that Amazon remains a trusted store for millions of customers worldwide.Key job responsibilitiesCollaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry Design and code the right solutions starting with broadly defined problems Work in an agile environment to deliver high-quality software. On-call rotation to support the services owned by the Software team Mentor engineers on your team to help grow their potential Make tradeoffs between new feature development and operational workA day in the lifeThis position involves on-call responsibilities, typically one week every six weeks. We rarely get paged after-hours as we aim for our solutions to be fault tolerant. We work together as a team to mitigate and resolve to prevent future occurrences. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, and reliable; someone who will help us build on the positive team culture we’ve been cultivating.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamOur team is dedicated to supporting new team members and helping one another grow through one-on-one mentoring and thorough, but kind, code reviews. We take code reviews seriously. We believe that good code reviews raise our code quality, grow our technical acumen, and provide opportunities to support and share knowledge with each other.We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The success of Kuiper depends on the quality, reliability, cost, integration, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Export Control Requirements: • Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities - Can apply a deep understanding of a broad range of tools, equipment, and handling machinery to accomplish your daily tasks effectively and efficiently - Upholds all safety requirements in all zones and work locations of responsibility- Assists in the development of new and junior team members and adheres to standards and procedures- Independently execute and prioritize work to meet production schedules- Integration and test of the Kuiper satellite and various complex sub-assemblies in a clean-room and Electrostatic Discharge (ESD) controlled environment- Rigging and critical lifts of bulky, sensitive flight hardware - Able to obtain and maintain licenses, operator permits, and/or certifications as required- Use precision calibrated tools – torque wrenches, multi-meters, optical inspection devices, micrometers and calipers- Read and interpret engineering drawings and technical documentation- Perform work according to procedures, specifications, and test instructions- Run functional and environmental testing on units, including some basic troubleshooting operations- Use computer software programs for controlling tests- Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements- Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities- Perform other duties, as assigned, to ensure an efficient, safe and effective work environment- Willing to work overtime and weekends as required- Shift schedule will vary, depending on production/launch schedules- Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demandExport Control Requirements: • Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.A day in the lifeThe Processing Technician will lead work to ensure junior technicians complete tasks and ensure procedures are adhered to and work is completed during quality and operations on flight hardware integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, propellant loading, rigging, electrical checkouts and satellite troubleshooting. In short, you will be responsible for a majority of the most critical tasks to process & integrate the Kuiper satellite for launch, ensuring high quality, workmanship and safety standards are adhered to on a daily basis.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• High school diploma, GED, or equivalent experience• 1-2+ years of experience in mechanical or electrical hardware assembly, test, and/or installation• Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention• Ability to pass Kennedy Space Center background checks ...

Join Ship with Amazon to shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.
It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Product and Technology organization, simplify complex software solutions that work across our shippers, vendors, and warehouses to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large shippers, operators and drivers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. Our mission is to build the most efficient and optimal shipping solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on).Key job responsibilitiesKey job responsibilities* Develop and analyze complex Salesforce business processes, including data management and lighting flows.* Design, develop and deploy solutions, including the application and custom objects and fields, lightning flows etc. using Visual Studio code and Git for version control.* Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.* Troubleshoot issues that arise with Salesforce applications and configurations.* Manage stakeholder and customer expectation for both technical and operational support.* Perform release management for Salesforce.* Monitor performance trends and recommend solutions.* Maintain documentation, define best practices and communications* Provide subject matter expertise on Salesforce platform, processes and solutions.BASIC QUALIFICATIONSBASIC QUALIFICATIONS- 5+ years of experience as Salesforce Administrator.
- Working knowledge of Salesforce Sales/Service/Account Engagement Clouds, Salesforce Communities, Data Cloud, SF DevOps, and other cloud technologies.
- Demonstrated ability to define, refine and implement processes, procedures and policies.
- Outstanding written and verbal communication capabilities.
- Able to adapt to new technologies, learn quickly, and manage high ambiguity. ...

We are seeking a detail-oriented Quality Auditor to join our team at AGI-DS. As a Quality Auditor, you will perform systematic quality assessments within our global network of Data Associates, providing manual review and validation of automated quality measurements. This role is critical in maintaining high standards in data quality for AI development and training.Key job responsibilitiesConduct quality audits on individual workflows and units delivered by Data AssociatesCoach and calibrate Data Associates co-located at your site to improve performanceProvide detailed insights on Data Associate-level quality and identify root causes of issuesPerform manual reviews to validate automated quality measurement systemsDocument and report quality findings accurately and efficientlyPerform audits to support deep dives and escalations as neededMaintain strict compliance with quality standards and proceduresWork closely with Quality Audit Managers to improve processes and implement best practicesContribute to continuous improvement initiatives within the quality assurance teamBASIC QUALIFICATIONSExperience in Machine Learning/Data Labeling operationsStrong analytical and problem-solving skillsExcellent attention to detailStrong communication skills in Business EnglishExperience with quality management tools and systemsAbility to work in strict compliance with internal guidelinesUnderstanding of data annotation and quality metricsProficiency in Excel and data analysis toolsAbility to work effectively in a team environmentAdaptability to changing priorities and workloads ...

Are you looking for a challenge? Would you like to use your engineering background to join the team supporting software applications that improve the global workplace? We're looking for talented and driven individuals to join us.Your problem resolving skill have a direct impact on people and will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You should have expert knowledge in large scale distributed system design and engineering best practices. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.BASIC QUALIFICATIONS- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...