Corporate Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of network engineers, supply chain specialists, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Global Network Deployment (GND) organization is looking to hire an experienced Technical Infra Program Manager to join our Intel & Reporting team (I&R) to support GND’s fast growing operations. The GND organization owns the delivery of physical network infrastructure for core data centers and Edge points-of-presence (PoPs) globally through planning, deployment, and process optimization. This role will be responsible for capital management and budgeting for cabling installation in our global data centers. The ideal candidate will excel in cost modeling, CapEx management, and strategic financial planning. You will lead the annual budgeting process, develop and maintain CapEx forecasting models, and drive cost control initiatives across our global operations. This role requires strong analytical skills to identify cost-saving opportunities and provide valuable insights to senior leadership. You will collaborate closely with operational and finance stakeholders, manage funding appropriation requests, and continually refine our metrics and KPIs. The successful candidate will play a crucial role in optimizing our cabling infrastructure investments, balancing operational needs with financial efficiency in a dynamic, global environment.Some travel expected. Key job responsibilities• Lead the annual budgeting process for global data center cabling projects, ensuring comprehensive coverage and alignment with organizational goals• Collaborate closely with operational and finance stakeholders to create, refine, and maintain accurate CapEx forecasting models• Implement robust cost control measures, including conducting monthly reviews of financial and operating metrics, analyzing variances against forecasts, and effectively communicating key drivers to senior management• Drive critical analytical projects that provide valuable insights and inform decision-making at the senior leadership level• Proactively identify cost-saving opportunities and drive initiatives to execute plans for reducing expenses across cabling operations• Enhance and expand metrics decks, incorporating relevant KPIs focused on cost improvement and efficiency identification• Manage funding appropriation requests for cabling projects, ensuring proper justification and alignment with budgetary constraints• Stay abreast of industry trends and best practices in CapEx management, data center cabling, and financial modeling to continuously improve processes and methodologiesAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. The Intel & Reporting (I&R) team within the Global Network Deployment (GND) org is responsible for the creation and communication of operational and financial metrics to drive efficiencies within the different GND verticals. This is achieved by identifying areas of opportunity, performing deep dive analysis, and providing our customers with tools, dashboards, and reports that influence business direction. BASIC QUALIFICATIONS• 6+ years of advanced proficiency in Excel, including PowerQuery, and SQL skills for data analysis and financial modeling• 6+ years of participating in continuous cost improvement projects to scale and improve cost controllership• 6+ defining and tracking cost performance metrics and leading monthly cost reporting• Bachelor’s degree in Finance, Business, Engineering or related field. ...

Global Trade Services (GTS) is looking for a smart, energetic, hard-working, and creative Program Manager to join our team. The successful candidate will have a strong combination of project management skills and regulatory subject matter expertise, showing excellent judgement and instincts in decision-making.This position is responsible for supporting Amazon’s Canadian (CA) Retail business and the North American Fulfillment Network (NAFN) compliance program focusing on US and Canada Trade and Regulatory programs. By supporting compliance approaches while creating innovative solutions to support the business, this position will have an opportunity to develop strategy, invent and build new solutions and processes, and support ongoing operations for the larger global program. We are looking for a talented program manager who has experience with global consumer product regulations to support our rapidly growing and evolving businesses. The individual in this role will be the primary contact for CA and NAFN business teams and will work with business to understand prioritization of selection desired, partner with Regulatory Intelligence SME’s to identify the regulatory requirements to meet obligations, work with cross-functional teams to implement processes and workflows to support high risk selection. Further, this role will ensure that the team is making appropriate trade-offs to manage risk, clearly communicate goals, roles, responsibilities, and desired outcomes to scope and deliver solutions. In this capacity, the ideal candidate must be able to think bigger about the solutions we’re implementing, analyze quantitatively, problem-solve, scope requirements and prioritize effectively. In addition, the candidate should be able to effectively communicate both orally and in writing, possess strong stakeholder management skills, and influence without authority.Key job responsibilities- Work with Amazon's Global Trade Services team and CA/NAFN Retail business stakeholders to define and execute goals, strategies and related metrics, drive scalable business solutions, and seek automation opportunities by leveraging technologies to ensure compliance with consumer product and trade regulations.- Define program strategy and roadmap to support business growth, create and drive project plans, manage implementations end-to-end and identify and implement key selection expansion initiatives that meet regulatory requirements.- Collect, analyze, and present data to drive decision-making.- Deep dive and influence technology related decisions for building tools used to expand High Risk Product selection.- Invent and simplify processes and requirements to enable Amazon’s Retail Supply Chain to expand product selection and availability within North America.- Manage and deliver complex, medium/large-scale projects end-to-end, cross-functionally and cross-countries.- Develop best-in-class processes, systems, and standard operating procedures and drive continual improvement.- Ensure that regulatory requirements are met for new products and support other functions such as Retail, Transportation, Customer Service, and Legal.- Design mechanisms to effectively and continuously engage with leadership and stakeholders to maintain full visibility of initiative progress, blockers and path to resolution.- Understand and able to execute projects using established project management principlesA day in the lifeCandidate will need to use their exceptional communication skills, proven ability to present complex information in a clear and concise manner to a variety of audiences, including executive leadership. Will be required to collaborate by using their ability to influence, negotiate, their determination and resiliency.Must be able to think creatively and possess strong analytical and problem solving skills and have a strong attention to detail and excellent written and verbal communication skills. Regularly work with technical and non-technical business owners to get things done.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level ...

Alexa is Amazon’s groundbreaking voice service designed for voice interactions. We believe voice is the most natural interface for interacting with technology across many domains. We are looking for a Team Manager to join our Information Data Operations (IDO) team in Los Angeles.As a Team Manager, you will develop and manage Data Associates to support our speech and language technology. You have a passion for data, efficiency, accuracy, and coaching and developing others. You will lead a team of Data Associates and partner closely with Program Managers, Business Intelligence Engineers, and Knowledge Engineers to ensure data quality and project demands are maintained week over week. Key Responsibilities: - Manage job assignment of Data Associates on a day-to-day basis, monitoring performance on job adherence, volume, and quality - Support hiring and training of new Data Associates - Deliver high-quality work under tight deadlines - Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis - Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities - Track quality and utilization metrics - Provide regular formal and informal feedback to Data Associates - Identify and help implement process-related improvements- Adapt quickly to keep up with changing project conventions and new projects About the teamInformation Data Operations (IDO) is a team of Data Associates and support staff who help make Alexa smarter and drive efficiencies for stakeholders. We do this by increasing the number of questions Alexa can answer, by improving the overall quality of the answers Alexa serves, and by providing stakeholders high-quality data to make informed, data-driven decisions.BASIC QUALIFICATIONS - Bachelor’s degree - 1+ years of work experience ...

As we continue to expand our ability to provide extraordinary, human-centered primary care services across the country, the teams that support the providers and frontline teams are growing as well. We are seeking to hire an Access & Capacity Planning Manager responsible for partnering with operational and clinical leaders to ensure our members receive best-in-class access to care across all of our markets and service lines. Reporting to the Senior Manager of Strategic Operations, you will build and automate capacity plans that support our teams through rapid growth and change. Specifically, you will drive projects that address patient access, capacity planning, strategic forecasting, and workforce planning. You are an analytical problem-solver with an eye for detail, who can also effectively communicate how those details fit into the bigger picture to team members across the organization. Driven by continuous improvement, you love identifying creative solutions to complex problems, and have demonstrated persistence in accomplishing objectives regardless of circumstance. Experience integrating quantitative and qualitative information to draw accurate solutions will be important to your success. Naturally at ease with cross-functional partners, you are able to work collaboratively across multiple teams, and are comfortable with shifting priorities, styles, and work environments in an exciting, evolving role. If you are passionate about solving problems related to access and capacity planning, have stellar project and program management skills, and want to make a tangible impact on how we deliver care to our patients, we would love to hear from you!Key job responsibilitiesManage Nationwide Clinic Capacity- Develop and manage operational capacity models for short and mid-term planning. Create plans and tools to enable operations to identify and manage dependencies and risks. Seek opportunities to evolve toward automation.- Empower senior operations leaders to make informed decisions about their workforce, capacity, deployment, hiring and schedule design to accurately support patient demand.- Drive and Monitor Cost of Care Initiatives while partnering and aligning with Financial Planning. - Develop tools to track initiatives, dependencies and mitigation plans to increase capacity, demand and decrease cost of care.Manage Access SLAs- Support local leaders in optimizing staffing plans and deployment to meet service line standards (SLAs), panel management models and patient demand- Drive operational strategies, including pilots, utilize experimentation as necessaryIdentify & Drive Demand Opportunities- Support long-term growth by collaborating with corporate, clinical and tech teams, prioritizing and driving thought leadership around Access.- Develop demand forecasting model in coordination with growth, financial and data science teamsProduct Innovation- Hands on work with data scientists and analysts to automate capacity and demand planning and forecasting models.- Identity opportunities to integrate and automate features of demand and capacity processes into core systems.BASIC QUALIFICATIONS- 5+ years of direct experience in quantitative research or analysis- 3+ years in workforce planning, capacity management, supply chain or related fields- 3+ years in program & project management- 3+ years building forecasting and/or planning models in excel or other more advanced tools- Background in mathematics, statistics, computer science, engineering, economics, operations research or related field- Working fluency in SQL- Familiarity with other scientific and scripting - languages such as Python or R and familiarity with technical systems to deploy production models- Experience translating key performance indicators and recommendations to senior leaders- Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment ...

The SPEED (Services, Packaging, Engineering, Execution, Delivery) team is looking for Services Procurement Sr Program Manager with proven procurement and project management experience. The Services Procurement team supports building services from third party vendors across the North American Same Day and Rural Super Rural operations. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential.Key job responsibilitiesThe primary responsibilities of the successful candidate include, but are not limited to, the following:- Manage new and existing procurement programs, delivering desired results across multiple Amazon organizations. Example of nationwide procurement programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies services, as well as many other services categories. - Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity - Influence design and development of strategic procurement programs.- Create and manage program communication, accelerating progress by driving clear and timely decisions, removing obstacles and escalating as appropriate.- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.- Work directly with external providers, customers, and partner teams to create and deliver scalable solutions.- Execute and own large-scale process improvement opportunities within new business launches existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.- Utilize numerous standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives. - Ensure service levels across multiple vendors/providers ensuring quality services. This includes management of day to day program escalations such as vendor concerns, vendor performance support, scoping changes, and many other day to day field team needs across the services portfolios. - Develop and manage tactical procurement services and daily operations including Purchase Orders and Invoice management.- Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.A day in the lifeBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Freight is building a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that raise the customer experience bar relative to all existing shipping alternatives. In doing this, Amazon is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. Key job responsibilities- Develop and drive strategies to grow Amazon Freight's US Less Than Truckload business by working across partner teams including Sales, Pricing, Product, Operations, and Support.- Build and manage the Amazon Freight Less Than Truckload New Initiative P&Ls and reporting across associated partner teams. - Own the short (1 year), medium (3 year) and long-term financial forecasts for new business initiatives.- Engage Amazon Freight's network planning and operations teams to guide strategic supply chain innovations to grow new business initiatives.- Maintain and continuously improve the investment thesis for new demand channels. - Own ROI for investments in our new business initiatives.- Drive cost reduction initiatives to improve customer pricing.A day in the lifeIn this role, you will collaborate with cross-functional teams to drive the strategic vision and execution of new business initiatives supported by Amazon Freight's Less Than Truckload Operation. Your day may involve analyzing P&L data, identifying opportunities for optimization, and developing strategies to improve profitability while fostering growth. You will engage with program managers, product managers, supply chain operations, and finance to align on initiatives and overcome challenges. You will drive alignment across multiple teams on a long term vision for AF LTL's new business initiatives and influencing operations and product roadmaps to support that vision.About the teamYou will be part of the Amazon Freight Less Than Truckload (AF LTL) Business team, a dynamic group responsible for driving strategy and owning the P&L for Amazon's internal Less Than Truckload initiative. The team collaborates closely with teams across Amazon Stores, as well as Amazon Freight Product, Finance and Operations teams to develop AF LTL into a full service transportation product. The team's mission is to build a profitable Less Than Truckload service that customers love.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Amazon Privacy Services is committed to maintaining and advancing the trust of our customers. Our team is focused on advancing this commitment and raising the bar on our Amazon products and services through privacy, compliance, security, trust, and regulatory engagement. We are looking for a seasoned IT Auditor or Privacy Practitioner to help us lead and conduct our Audit & Oversight program. This role has impact across critical areas of Privacy and similar compliance areas.Key job responsibilities1. Audit Execution: * Support the audit lifecycle for Customer Trust and Privacy areas, specifically risk and control assessments, control validation testing and reporting * Complete control validation testing and communicate results within defined deadlines* Experience with identifying risks and controls in complex IT Conduct comprehensive end-to-end audits and control assessments in complex IT environments * Ability to define and write controls with no or minimal oversight* Clearly and concisely write audit work-papers* Continuously evaluate and improve audit procedures for efficiency and effectiveness* Ability to identify and leverage analytic techniques to support control validation efficiencies, effectiveness and continuous monitoring 2. Risk Assessment and Analysis: * Perform thorough risk assessments against existing regulations, policies, controls, and products * Identify potential control gaps, providing actionable insights and recommendations * Monitor key risk indicators (KRIs) to identify and resolve anomalies3. Communication and Reporting: * Draft and communicate audit findings and valuable recommendations to senior management* Track audit findings and perform testing to ensure audit finding remediation.4. Stakeholder Management and Collaboration: Build and manage effective partnerships with internal business stakeholders while providing independent control assessment services. * Maintain relationships and support engagements with external auditors BASIC QUALIFICATIONS 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential information Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent Experience assessing complex system, IT Operations or advising on the implementation of Privacy regulations Proven ability to work with high levels of ambiguity Experience managing, analyzing and communicating audit results and findings to management ...

We are hiring a Senior Program Manager to run complex and cross-functional projects for improvement of speed in the network. This role is a part of the centralized REALM ARISE team. The incumbent will be responsible for the management of important goals. These projects will typically involve designing and building complex new processes, driving technology solutions, or launching exciting new solutions.The incumbent will be own the following:1) They will be responsible for working LMDT, ATS and other Amazon teams to identify pain points and scope out large high-impact projects2) They will be responsible for interaction across Amazon teams to reduce cost and improve speed for our customers.3) They will be responsible for driving cost and speed benefit analysis and go/no-go decisions on various initiatives4) Once a go-ahead decision is made, the program manager will work to evolve a plan and timeline for execution.5) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.6) They will liaise across functions to drive their project and help clear issues and bottlenecks.7) They will work with technology teams to scope out and drive any tech changes that are needed.Above all, we expect program managers to be single-threaded owners for their initiatives. This is a high-ownership position where you directly control your destiny.Program Manager will be measured on the impact of their project. Depending on the project, clear speed impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is seeking a proactive, customer service obsessed and team-oriented Executive Assistant to join our Accounting team. This role requires attention to detail, organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests across internal and external stakeholders. The Executive Assistant will act as a seamless extension of the supported Directors within Accounting and will work closely with other Executive Assistants throughout the organization. The candidate will be comfortable in a fast-paced, goal-focused environment, while maintaining great flexibility, a sense of humor and composure. The candidate will work autonomously on many projects and possess the ability to complete a high volume of tasks with minimal guidance or supervision. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs and drive improvements to build capacity for the leadership team. A high level of integrity and discretion in handling confidential information as well as professionalism in dealing with senior executives inside and outside of the company is critical. You will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. You must be able to work successfully in a team environment and build effective working relationships inside and outside the group.Key job responsibilitiesResponsibilities include but are not limited to:• Effectively and proactively support multiple leaders within the Accounting organization - complex calendar management and scheduling to support teams in multiple locations• Expense reimbursement including report coordination, submission and issue tracking• Coordinate global schedules and travel arrangements (cost effective air, hotel, and ground transportation and creating detailed travel itineraries), seamless meeting logistics, such as video conference and conference calls for internal and external meetings• Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner• Organize, execute, and assist with team activities (staff meeting agendas, all-team meetings, off-sites, and team social events) • Track and help drive completion of key deliverables and follow up on outstanding items (including meeting notes and action items) from LT and team meetings• Work closely with the leadership team and other Executive Assistants to provide support to the organization• Document/Presentation creation, editing, and readiness• Help to develop & maintain new mechanisms within the teamA day in the lifeBASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

Job summaryAmazon is looking for a Business Intelligence Engineer to help pioneer the reporting framework for an emerging Transportation business. As a Business Intelligence Engineer, you will own the roadmap, strategy, and infrastructure for critical Operational and Financial reports used to manage the business. You will partner with and understand the needs of geographically-dispersed leads. You will develop and manage a feature roadmap that contains near, medium, and long-term enhancements. You will advise the BI lead and stakeholders on the milestones and associated prioritization. Collectively, your work will enable the business to drive better business decisions, and empower stakeholders to understand their business and customers in new ways.The Business Intelligence Engineer will have the tools for success. You will have access to (and help develop) a rich and growing dataset. You will use on AWS’s growing list of data solutions including: Redshift, Athena, Sagemaker, and Redshift Spectrum. You will create visualizations using Tableau, Tableau Server, and Amazon Quicksight. You will receive support from your Business Intelligence colleagues, a team of Data Engineers, and Business Intelligence Lead.A successful candidate will understand and anticipate stakeholder needs and think big when recommending solutions. A successful candidate will be comfortable navigating an ambiguous environment; know how to confirm and reconfirm assumptions; and be comfortable advocating for the right set of priorities. A successful candidate will contribute to the team, proactively seek and provide feedback on technical designs, and build for the long-term.Day-to-Day Expectations• Define and manage a long-term vision to improve the customer experience and business results through creating scalable metrics, analysis, visualizations, and data-driven storytelling.• Prioritize business insight requests; balance the tactical and strategic information needs of the business• Collaborate and partner with Operations teams to understand, anticipate, and respond to current and future needs• Lead the definition and governance of key business metrics, drive the vision and building of self-service analytic capabilities, and engineer data-driven processes that drive business value• Connect with the Amazon community of data professionals to stay current on technology trends, data tools and techniques to improve the performance of the team• Create and foster an environment that values and promotes an inclusive approach to problem solving and continuous learning to improveBASIC QUALIFICATIONS- 6+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Amazon Managed Intermodal (AZIM) is a fast-growing startup at Amazon and we are looking for passionate owners to help shape the direction of the business. Amazon Managed Intermodal blends advanced technology with a network of 20,000+ Intermodal Containers, building on the world class network and freight services currently used to operate Amazon’s own freight movements. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. To help us succeed in this large endeavor, we are looking for entrepreneurial individuals who will organize, execute and deliver key features to the AZIM product portfolio.We are looking for a self-starting Business Analyst to guide pricing strategy and business outcomes with analytics and data-driven insights. The insights you generate in this complex space will allow us to prioritize our product roadmap, inform business and pricing strategy while improving the customer experience and the bottom line. Familiarity with data access and querying is critical but we are looking for someone to go beyond data access and to drive novel analysis and businesses recommendations and then see the implementation through. This role is a unique opportunity to influence senior leaders and overall business strategy.You will develop statistical models that help understand underlining drivers of the business and optimize our prices. This position requires a candidate who can work cross functionally with stakeholders from product, engineering, sales, operations, finance and research science amongst others. The role requires ability to answer key business questions through building of datasets and analytical work to answer those questions. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are building a Marketing Operations Center of Excellence to serve Amazon Shipping and Amazon Freight, two high-growth externalized transportation businesses. As a foundational member of this team, we are looking for an innovative Digital Marketing Manager to play a critical role in overseeing the technical management of our content management system, web analytics platforms, and mobile app performance. This role ensures that the CMS, web analytics, and mobile app tools meet the needs of the marketing team and stakeholders, providing valuable insights into website and app performance, as well as user behavior. This position requires strong technical expertise, project management skills, and the ability to collaborate with cross-functional teams to ensure smooth project delivery, vendor management, and the successful integration of web and mobile analytics to optimize content strategies, app engagement, and marketing outcomes.Key job responsibilities* CMS & Integration Oversight: Manage the configuration, maintenance, and optimization of the CMS, ensuring seamless integration with other MarTech tools (e.g., CRM, analytics, automation platforms).* Project Management: Lead CMS projects, from gathering requirements to on-time and on-budget delivery, ensuring risks are mitigated throughout the process.* Vendor & Contract Management: Maintain relationships with CMS vendors, overseeing contracts, performance, and solution quality.* Stakeholder Engagement: Collaborate with marketing, Product, Tech, and business teams to translate needs into actionable CMS strategies, conducting workshops and discovery sessions as necessary.* Customization & Troubleshooting: Apply HTML/CSS to customize the CMS as required, ensuring consistent user experiences and quick resolution of technical issues.* Best Practices & Documentation: Create and maintain SOPs and documentation to standardize CMS processes and ensure scalability and high performance.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Experience using Microsoft Excel to manipulate and analyze data- 5+ years managing CMS platforms (e.g., BrightSpot, Adobe AEM, Webflow) with a focus on delivering technical solutions.- Hands-on expertise in CMS configuration, HTML/CSS customization, and troubleshooting.- Experience with the broader MarTech stack, including how CMS integrates with tools like Salesforce, Marketo, and Adobe Analytics. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The success of Kuiper depends on the quality, reliability, cost, integration, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.Export Control Requirements: • Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities - Can apply a deep understanding of a broad range of tools, equipment, and handling machinery to accomplish your daily tasks effectively and efficiently - Upholds all safety requirements in all zones and work locations of responsibility- Assists in the development of new and junior team members and adheres to standards and procedures- Independently execute and prioritize work to meet production schedules- Integration and test of the Kuiper satellite and various complex sub-assemblies in a clean-room and Electrostatic Discharge (ESD) controlled environment- Rigging and critical lifts of bulky, sensitive flight hardware - Able to obtain and maintain licenses, operator permits, and/or certifications as required- Use precision calibrated tools – torque wrenches, multi-meters, optical inspection devices, micrometers and calipers- Read and interpret engineering drawings and technical documentation- Perform work according to procedures, specifications, and test instructions- Run functional and environmental testing on units, including some basic troubleshooting operations- Use computer software programs for controlling tests- Check and inspect your work after completion to ensure engineering and quality standards are met per the drawing and work instruction requirements- Collaborate with manufacturing engineers to develop and document activities, including continuous improvement opportunities- Perform other duties, as assigned, to ensure an efficient, safe and effective work environment- Willing to work overtime and weekends as required- Shift schedule will vary, depending on production/launch schedules- Must be willing and able to perform extended travel up to 25% annually, either domestically or internationally as business needs demandExport Control Requirements: • Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.A day in the lifeThe Processing Technician will lead work to ensure junior technicians complete tasks and ensure procedures are adhered to and work is completed during quality and operations on flight hardware integration processes. This position requires skill and experience in a variety of areas, including mechanical assembly, propellant loading, rigging, electrical checkouts and satellite troubleshooting. In short, you will be responsible for a majority of the most critical tasks to process & integrate the Kuiper satellite for launch, ensuring high quality, workmanship and safety standards are adhered to on a daily basis.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS• High school diploma, GED, or equivalent experience• 1-2+ years of experience in mechanical or electrical hardware assembly, test, and/or installation• Able to obtain and maintain a US Passport & must meet customs entry requirements to include but not limited to: Yellow Fever vaccine and other immunization requirements as recommended by the U.S. Centers for Disease Control and Prevention• Ability to pass Kennedy Space Center background checks ...

Amazon Freight External Operation’s team is looking for a motivated Supply Chain Manager to lead in the management of daily freight movements for our Enterprise Shippers. Our mission is to provide the best in class operational shipper support the world of freight has experienced. We support our customers with the highest level of professionalism. We are looking for a dynamic leader to delight our customers in our ability to predict and adjust to their transportation needs. This is an exciting opportunity to join a growing team and change the world of freight.Key job responsibilitiesContinual, tactical communication with external customers (Shippers/Receivers, Vendors/Sellers) and internal customers (Sales, Retail, Finance, Product, Fulfillment Centers)Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as neededDevelop performance metrics to assist with driving business results.Lead initiatives to re-engineer business processes, and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.Scoping business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we useUnderstand the business impact of the trends and make decisions that make sense based on available data.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performedAuthor and present weekly findings and the variances to goals, and present these finding in a review forum.Propose improvements to our optimization software and other tools for ease of use as well as efficacy.BASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- 1+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements ...

We are currently seeking a Marketing Manager to drive media planning and media buying across both Performance and Brand channels for Amazon Shipping US. This position will require strong skills in all areas of paid marketing (e.g., Media planning, buying and optimization, internal and vendor relationships, RFP, execution and performance reporting).As performance media manager, you will be responsible for setting the vision of your media program, bringing new innovative ideas, and implementing them successfully at every stage of the process from planning, sourcing, QA, and optimization.You will leverage tools, processes, and partnerships required to bring your program and campaigns to life. Using internal and industry data to recommend and execute paid marketing plans across digital performance paid channels (e.g. Google, LinkedIn, programmatic etc.) that delight customers, drive awareness and traffic to our website and conversions.The successful candidate for this role has experience driving cross-functional digital media programs, making data-driven decisions, and influencing others. You are a self-starter and possess strong analytical skills and thrive working among a broad, diverse set of stakeholders. You leverage strong organizational and project management skills and have a track record of delivering quality work.You have a high level of comfort navigating ambiguity, a passion for testing and scaling learnings beyond your immediate team, and the ability to investigate complex challenges and effectively influence cross-functional stakeholders.You work backwards from the customer, apply innovative thinking and dive deep to identify and mitigate gaps. Key job responsibilitiesManage end-to-end paid marketing execution for performance channels - Partner with tech, analytics, finance, and Amazon central channel teams to optimize campaigns and deliver efficiency gains.Monitor and analyze paid media metrics to evaluate campaign performance, optimize strategies, maximize audience engagement, and develop new metrics to demonstrate value and business impact of our media tactics.Report on paid marketing efficacy (scale and efficiency) based on the media mix, conduct financial analysis of business opportunities to meet and exceed goals, and report on progress to goals with senior leadership. Identify opportunities for paid marketing automation and partner with external agencies/vendors and our product teams to estimate impact and define business requirements.You should be comfortable with change, embrace the opportunity to wear many hats, and relish the chance to solve hard problems in short order.Experience in media planning and media buying is a must. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience managing and measuring marketing performance in various channels ...

As a Senior Program Manager, you will own aspects of the demand planning and capacity allocation across the NA network. You will have the opportunity to interface with multiple stakeholders and create an impact on the Short Term Capacity Planning of the AFP Team. The role focuses on analyzing the problem, proposing strategies, influencing stakeholders (verbally and in writing), removing obstacles and delivering resultsKey job responsibilitiesYou will own all aspects of the Short/Medium/Long term capacity planning including but not limited to:- Weekly Tractor Allocation, Capacity Management across network, Weekly stakeholder meetings and actions- Own the deep dives for key metrics and drive actions to improve performance, Own weekly flashes for Capacity Planning- Own projects assigned across the team- Collaborate in entitlement studies, tractor purchase decisions, OP and QXG planning- HVE/Peak/Prime capacity planningAbout the teamDiverse:The AFP team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive:It’s in our nature to learn and be curious. Our team fosters a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That includes knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Who are we?Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.What will you do?We're hiring a Principle Product Manager who will own “capacity-aware pricing”. This role requires data chops, financial acumen, the ability to interface with science and product partners, and a desire to disrupt an old, slow industry with high-speed deep-intelligence driven pricing strategies. We believe that pricing can be a core differentiator for our market segment and we need you to bring it home. You’ll work closely with senior leadership across product, finance, legal, marketing, sales, and operations to hone your vision, and alongside our product, science, software, and business analyst teams to bring these ideas to life.Who are you?You should have a hands-on approach, operational inclination, solid leadership skills and the ability to build and leverage relationships across a wide stakeholder group to generate creative solutions to industry-level strategic problems. As this position involves regular interaction with senior leadership (VP+), you need to be comfortable communicating at that level while also working directly with various functional teams. The ideal candidate is analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build strong relationships with key stakeholders. You should be a strong owner, are right a lot, and have a proven track record of taking on end-to-end ownership of and successfully delivering complex projects in a fast-paced and dynamic business environment.Key job responsibilities• Work with finance and economists to hone our understanding of marginal costing• Work with operations and our product teams on requirements to integrate capacity-awareness into our pricing suite• Work with commercial and marketing to devise low/no-code iterative testing to identify product-market fit and scale quickly as we learn• Own metric creation and program performance (generally via Pricing-specific monthly and quarterly business reviews)• In region SOPs, training, audit, inspection, process improvement for your product• Expand into deeper structural analytics of our business and recommend additional improvements over timeAbout the teamThe revenue management team empowers our global business to find strategic harmony between growth and profit tradeoffs while seeking long term customer value. Our people and systems help identify and drive synergy between demand, operational, and economic planning. The breadth of our problems range from CEO-level strategic support to in-depth mathematical experimentation and optimization. Excited by the intersection of data and large scale strategic decision-making? This is the team for you!BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience ...

Operations Technology Solutions (OTS) is looking for an experienced Customer Solutions Managers to join the Customer Success (CS) team. CS team is responsible for managing all unplanned / adhoc customer demand requests of OTS for its products and services. We are the leading edge and primary interface for internal Amazon customers seeking OTS products and services, and we relentlessly advocate on behalf of our customers to deliver upon their product and service needs.Key job responsibilitiesAs a Customer Solutions Manager, Tech in the OTS CS team, your key responsibilities and expectations are:• You are customer facing and will need to be able to work independently, seeking guidance as needed. • You will be expected to collaborate effectively with customer, partner or stakeholder teams to deliver difficult, cross-functional technical projects that accelerate migration and service / product adoption to meet customer needs.• You will work directly with OTS customers technology teams, partner teams, project managers in order to develop a full understanding of the services and supported third-party technologies our customers require of OTS. • You will need to develop a full understanding and advocate OTS products and services to our customers on behalf of OTS• You balance customer needs with engineering teams incorporating requirements into recommendations. • You may contribute to pre- and post-solutioning, forecasting and planning activities. • You recognize when a proposed design (e.g., solution, operating model, process, etc.) is too complex or risky and arrange additional reviews. • You have Solution Architect Associate certification. • You take the time to understand the larger business picture (i.e., customer experience, goals, business case, and priorities). • You dive deeply to validate customer requirements with their internal representatives (e.g., implementation teams) and identify program or information gaps. • You understand and can educate customers on product and/or service constraints, as well as benefits.• You ask the right technical questions to ensure appropriate trade-offs are made. • You negotiate priorities, helping customers and partner teams distinguish between what’s important and urgent. • You provide input for team documentation. You may provide input to internal product owners to prioritize new or improved capabilities based on customer feedback. • You accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating appropriately. • When appropriate, you advocate for service offerings and/or features that better serve customer needs. • You provide input for event documentation and may actively participate in said events (e.g., conduct workshops, presentations, etc.). • You work to optimize team processes to improve migration, customer adoption, and operational excellence. • You may participate in writing PR/FAQs and other program documents (e.g. narratives, provide input for OP1/2)• You take ownership of issues (even when outside your own domain), and either drive their resolution or ensure a clear hand-off to the right owner. • You drive accountability across internal teams. A day in the lifeEngagement and Tooling:Using our internal tooling, you will triage and evaluate unplanned customer demand requests of OTS, engaging with customers to ensure high quality demand requests. You will provide a first pass evaluation of their product / solution ask, seeking Principal Engineer / Solution Architect reviews for new or complex requests that impact upon multiple products, services or OTS teams (cross cutting programs). You will engage with Customers through dedicated Slack channels, emails and Office hoursCustomer Advocacy:As the primary interface for customers with demand requests for OTS products and services, you will relentlessly drive for transparency (through persistent updates and communication) and accountability (through clear unambiguous process and mechanisms with internal OTS teams for e.g. handovers). This translates to multiple syncs / meetings with customers, stakeholders and partner teamsCustomer Experience:Everything you do, is based on improving and maintaining high levels of customer satisfaction with OTS and its products and services. You strive to work backwards from customer feedback, sentiment and discover opportunities for improving processes, mechanisms or the products and services we offer.About the teamThe Customer Success team is one of 3 main elements of the OTS Customer Growth team (the other two being Customer Engagement (Planned Customer Demand) and Voice of the Customer). The team has members in Nashville and Austin, although we cater to a Global customer base. We are a growing team and function.BASIC QUALIFICATIONS• Experience leading complex, large scale IT/digital/business transformation programs • Experience in a customer facing role • Experience in and comfortable with navigating ambiguity. ...

Position Responsibilities:Innovate and engineer solutions in the area of database technology. Apply engineering experience to automate databases at scale. Engage in ongoing database engineering process, partnering with development groups, and providing deep subject matter expertise input as stakeholders to design reviews. Advocate for bringing forward and resolving customer issues. Act as “Voice of the Customer” helping software engineers understand how customers use databases. Work with developers to refine and design tools migration and replication tools used by customers. Testing tools to improve quality, performance, and scalability. Help customers leverage tools for moving data into and around the AWS ecosystem. Work with customers to solve complex migration and replication problems. Gather feedback to drive improvements in the quality and functionality of tools. Work with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.Key job responsibilities- Working with developers to refine and design tools migration and replication tools used by our customers.- Testing our tools to improve quality, performance, and scalability.- Helping customers leverage our tools for moving data into and around the AWS ecosystem.- Working with customer to solve complex migration and replication problems.- Gathering feedback to drive improvements in the quality and functionality of our tools.- Working with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.BASIC QUALIFICATIONS* Master's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and one year of experience in the job offered, or as an Operations Research Analyst, Database Developer, or a related occupation. * Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and six years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. * Must have one year of experience in the following skill(s): * (1) Designing and maintaining relational databases including Oracle, MySQL, Postgres or SQL Server; * (2) Systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters and troubleshooting; * (3) Building and maintaining complex mission-critical production database systems; * (4) Knowledge of relational database internals (locking, consistency, serialization, or recovery paths); * (5) Experience with at least one scripting language: shell, Python, or Perl; * (6) Coding in procedural language for at least one database: PL/SQL, PL-SQL, or T-SQL. * Domestic travel required up to 25%. ...