Principal UX Designer, WW Prime UX

Amazon Prime is an integral part of Amazon, providing customers unlimited free two-day shipping on more than 50 million items as well as streaming of Prime Video, Prime Music and Prime Reading, early access to select lightning deals and so much more. The Amazon Prime Program is present in 25+ countries and ever expanding.The Amazon Prime UX Design team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.Key job responsibilities - Help define the overall design vision for innovative signup, engagement, and retention experiences across Prime. - Mentor other designers and be a bar-raiser for quality of work. - Work across design verticals to standardize and educate others on design systems and visual languages.- Analyze customer problems and oversee the design of delightful solutions that meet measurable business goals.- Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles. - Present design work to partners and executive leadership for review, feedback, and sign-off. - Measure the success and effectiveness of UX innovations.BASIC QUALIFICATIONS- 10+ years of design experience- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design- Experience in life cycle design projects from design strategy through execution ...

Sr. UX Designer, Global FP&A Technology

Join Amazon's Global FP&A Technology (GFT) team as a Senior UX Designer and help build the next generation of Amazon’s corporate internal finance systems and products that support enterprise-wide finance planning, reporting, analytics, and insights. At GFT, our mission is to empower Amazon’s Finance organization to work more efficiently and effectively through developing an autonomous intelligence-driven finance technology platform that seamlessly augments human capabilities across every stage of the Finance workflow lifecycle. The data flowing through our platform directly contributes to decision-making by our CFO and all levels of finance leadership.As we continue to grow, we are looking for a talented and passionate Sr. UX Designer to play a vital role in shaping the end-to-end experiences, insist on the highest quality of interaction design, and impact multiple experiences by harmonizing common patterns of use. In this role, you will help us define a North Star vision for financial system product user experience, and refine recommendations for common UI patterns. In crafting these experiences, you will work cross functionally with Product Managers, Engineers, Finance Managers, and many others across the organization. You will lead UX design from research and discovery to high fidelity designs and release. You will also be working closely with product managers to help craft the vision and set the product direction, and work with engineers to turn that vision into reality. To be successful, you must be a strategic thinker with clear design chops, impeccable attention to details, and an ability to communicate your ideas effectively to peers, stakeholders, and executives.Key job responsibilities- Craft and drive UX strategy to shape the design of existing and green-field internal financial systems and tools. - Translate strategic UX goals into clear project plans, milestones, and deliverables, ensuring seamless integration into development cycles. - Conduct interviews, surveys, and usability tests with internal stakeholders (e.g., finance teams, analysts) to understand pain points, workflows, and requirements. - Design user flows, wireframes, and prototypes to streamline finance-specific activities and processes such as forecasting, reporting, and allocations.- Create intuitive navigation and interaction patterns that support complex data structures, large datasets, and finance workflows. - Simplify the presentation of financial data through thoughtful layouts, dashboards, and decision-support tools. - Insist on highest standards of interface designs and drive reviews with both internally and externally with stakeholders in product/engineering leadership.- Be a thought leader for UX practice within GFT and broader Finance community by continuously raising the bar via advocating user-centered design principles, and driving adoption of leading UX practices.About the teamGFT team is a Finance Technology team within Corp FP&A. On our team, we enjoy a unique vantage point into everything happening within Amazon. As part of that, this role would be part of a team that is responsible for Company’s enterprise-wide financial planning & analytics environment. The data flowing through our platform directly contributes to decision-making by our CFO and all levels of finance leadership. If you’re passionate about building tools that enhance productivity, improve financial accuracy, reduce waste, and improve work-life harmony for a large and rapidly growing finance user base, come join us!BASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

Principal Human Experience Researcher, People Experience and Technology Central Science

Our team is looking for a Principal Human Experience Researcher to help us deeply understand diversity across our +1 million employees and disrupt inequities to delight employees. This includes internal exploration and improvement how we work and our employee facing experiences, and develop a deep understanding of what inclusive research and design looks for diverse audiences at scale. In this role you will own and define our User Research strategy and long-term research roadmap for understanding and advancing Diversity, Equity and Inclusion for our employees around the world. You will leverage your deep research expertise and applied experience to propose and personally execute impactful research that influences our internal processes and end-to-end experience across Amazon. In this role you will collaborate with business lines across Amazon, product organizations and executive leadership to identify practices and contributing factors that may unintentionally perpetuate societal inequities for employees. You will utilize your extensive applied experience to design rigorous research focused on unravelling complex issues while challenging conscious and unconscious biases. In addition, you will aid in defining and identifying evidence based best practices and interventions that foster programmatic success and equitable outcomes. Your research will inform and guide decisions as we create inclusive, equitable, and employee-focused experiences. If you are passionate about using research to inform early strategic decision making, enjoy collaborating closely with diverse and highly skilled people, and like your efforts to translate into impact on the employees of one of the largest companies in the world, we want you on our team.Key job responsibilities- Championing a human-centered, responsible, and participatory approach to ensure ethical and inclusive outcomes, including inclusive facilitation experiences, research interactions that feel reciprocal, and respectful & responsible research recruiting practices.- Lead strategic research projects, driving research findings into actionable insights and inclusive experiences through a co-creative, equitable, and socially responsible approach to design.- Define a human-centered, multidisciplinary approach in shaping meaningful ML and generative AI solutions create inclusive, equitable, and socially responsible experiences and products.- Define research strategy and lead research initiatives where the employee and business strategy has yet to be defined.- Dive deep into both qualitative and quantitative data in order to bring forward actionable insights that generate innovations and help partner teams make informed decisions. - Influence across business lines and organizations through fluid and effective communication with both senior executives and the team, striking a balance in tone and content to service multiple audiences.About the teamThe Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and design to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, research, design and engineering to develop and deliver solutions that measurably achieve this goal.BASIC QUALIFICATIONS- 10+ years experience in user research, psychology, and/or ethnography with deep understanding of user research methods and best practices.- 10+ years of experience in the product development process (e.g. mixed-methods research, translation of research into insights, prototyping).- Ability to effectively communicate and include people of diverse cultures, first languages, abilities and socioeconomic background.- Strong observational and analytical skills, an impressive ability to collaborate, and a relentless determination to do what is right through the lens of Diversity, Equity, and Inclusion.- Expert facilitator that is able to navigate sensitive topics/difficult issues in a complex and diverse environment.- A strong portfolio demonstrating past work experience and deliverables.- A range of applied research experience with qualitative and quantitative methods. ...

Resource Management Lead, Apple Services

Apple is looking for an experienced Resource Management Lead to join our Product, Design & Marketing Operations team. We are a large global creative group within Apple Services - with hubs in Silicon Valley, Culver City, New York, London, and Singapore, and smaller studios located across the globe. You will play a pivotal role in developing and managing resource allocation strategies to align with business objectives, and will be responsible for overseeing and managing all aspects of headcount planning, tracking, and reporting within the organization. You’ll partner closely with other Operations team members, Finance, People, Creative, and Production teams to ensure staffing aligns with strategic goals and targets. ...

Global Designer, Footwear and Non-Apparel

At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to deliver best-in-class product. We are looking for a dynamic, customer-obsessed, and innovative Designer specializing in Footwear and Non-Apparel products to join our Amazon Private Brands team.In this role, you will design and develop products for Amazon's core brands, primarily focusing on footwear alongside handbags, jewelry, and accessories. The ideal candidate will have a strong design background and a passion for premium and contemporary design details. They will be highly technical, experienced at fitting footwear, and have an extensive history of working directly with vendors and factories. Proficiency in digital design tools is necessary, along with a readiness to adopt new technologies and data inputs to accelerate and improve development without compromising quality. Successful candidates will demonstrate a proven ability to create cohesive, on-brand products across multiple categories with exceptional attention to detail. This hands-on role requires high judgment, executing against brand tenants, and proactive ownership. We value collaboration and creative excellence within our global team. The ideal candidate will possess strong partner and project management skills, lead with integrity, have excellent communication abilities. This role will work cross-functionally with Business Managers, Product Developers, and Supply Chain partners to ensure products meet aesthetic, quality, and cost standards while exceeding customer expectations.Requirements: • Work samples online or in PDF format, including creative and technical specifications• On-site attendance in the Santa Monica, CA office five days/week• Occasional domestic and international travel Key job responsibilities• Design and develop women’s, men’s, and children’s footwear and accessories from concept to pre-production approvals• Manage projects across all design stages for Amazon Essentials and Private Brands• Identify opportunities to integrate emerging trends and innovations into product solutions• Deliver compelling presentations and effectively communicate with internal customers and stakeholders• Collaborate closely with creative leads and cross-functional partners, including Product Developers, Business Managers, Sourcing, and Project Management teams, to ensure work is delivered on time and of the highest quality• Proactively incorporate emerging technologies and data inputs to evolve and refine the product creation process• Establish mechanisms and conduct audits to maintain consistent brand standards across all product categories• Drive process improvements, business scalability, and seek opportunities to enhance division/brand impact• Elevate standards for design, quality, product fit, and customer satisfactionBASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience art directing motion designers, illustrators, writers and content creators- Experience partnering with technical partners for design implementation ...

UX Designer, Artificial General Intelligence (AGI) Alexa Information

Join Amazon's innovative AGI Alexa Information team and shape the future of AI experiences. As a UX Designer, you'll create cutting-edge user interfaces for our cloud-based intelligent voice assistant, Alexa, and contribute to high-profile consumer experiences.At Amazon, we're at the forefront of transformative AI, pioneering state-of-the-art AI and machine learning models to enhance customer experiences worldwide. We're entering a new era where AI promises to reshape society and business in unprecedented ways. You'll have the opportunity to collaborate with our world-class team of AI experts and unlock the next frontiers of Artificial General Intelligence (AGI).In this role, you'll design intuitive and engaging user interfaces that bridge the gap between advanced AI technology and everyday users. Your work will directly impact customers who interact with Alexa through various devices, including Kindle eReaders, Fire Tablets, Echo devices, and more. You'll be at the heart of innovation, translating complex AI capabilities into user-friendly experiences that delight and empower our customers.Key job responsibilities- You will be hands on, working alongside a talented team of like-minded UX designers, and have a strong understanding of visual systems and best practices, including layout, color palette, typography, iconography and illustrations. - You are at ease visualizing an experience in the abstract, building consensus, and then driving that vision into concise design deliverables. - You will help foster a customer-obsessed design culture by sharing best practices, evangelizing design principles and influencing product strategy - You are able to define, develop and socialize a clear vision for design innovation and big thinking while not sacrificing speed of delivery- You are a visual storyteller, advocating for design excellence and help create meaningful, emotional connection between customers and our products.- You promote collaboration and facilitate communication with stakeholders at all levels and across diverse disciplines and geographies- You can work cross-functionally to drive elegant design solutions from early concept through final implementation and iteration- You use data and customer insights to confidently share design solutions with senior leaders- You use systems-level design thinking to drive design solutions from your team that scale- You present design work to executive leadership and other senior stakeholdersAbout the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 5+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Visual design expertise demonstrated through mockups and style guides- An online portfolio with demonstrated evidence of shipping world-class customer experiences that have made a significant impact on business metrics, demonstrating visual craft, vision storytelling, and design systems thinking.- An understanding of design thinking methodologies to help teams align on user-centered outcomes- A bias for action in developing new products from inception to launch- Experience working in a collaborative team and working directly with developers for implementation of designs ...

UX Writer, Connective Experiences, Selling Partner UX

As a UX writer focused on conversational design, you’ll be instrumental in defining and refining user interactions within our AI-powered conversational product. In this role, you’ll collaborate with cross-functional teams, including product managers, UX designers, engineers, and data scientists to deliver an optimized, cohesive, intelligent conversational experience that delights our sellers. You’ll help shape and test key features, onboard APIs, and optimize hero use cases, ensuring our solutions meet the highest standards of quality and user satisfaction.About youYou’re a designer who’s passionate about leveraging conversational AI to solve meaningful problems. You're a precise communicator with a discerning ear for voice and tone, and you have the ability to ruthlessly eliminate the unnecessary. You’re obsessed with understanding the nuances of how our customers think, and you fiercely advocate on their behalf for the best possible solutions. You strive to ensure that customers have the right information—presented in perfect harmony with the visual and interactive design elements of the UX. You quickly gain expertise in the products and services to which you provide content, using them with the mindset of the customer. You proactively gather data to inform your decisions, and demonstrate sound judgement when faced with ambiguity. You identify opportunities and risks, escalate effectively, and ensure resolution.Key job responsibilitiesGeneral• Work with cross-functional partners to onboard, test, troubleshoot, and align functionality with conversational content design principles.• Partner with product and UX teams to design and optimize conversational features that enhance user engagement and address critical user needs.• Participate in the ideation and development of new conversational features, translating complex processes into simple, intuitive conversational flows.• Develop user journeys and personas to guide the design and refinement of key features, advocating for a user-centered approach.Conversational quality evaluation• Conduct regular assessments of conversational interactions to ensure high-quality responses, clarity, consistency, and relevance.• Identify patterns, gaps, and improvement opportunities in conversational flows, leveraging data-driven insights and user feedback.API and feature onboarding and integration• Partner and collaborate with engineers, science and product teams to optimize and understand API/feature functionalities. Work with design to integrate workflows and map API capabilities to conversational use cases.• Define and document requirements for API-based interactions, ensuring a smooth, user-friendly experience when new APIs and features are incorporated.Design conversational hero use cases• Design hero use cases that showcase the capabilities and value of conversational solutions, ensuring these cases set a high standard for quality and functionality.• Collaborate with stakeholders to define tone, style, and language that resonates with users and aligns with our brand.A day in the lifeA typical day could start with meeting with key stakeholders and design partners to discuss the scope and requirements of an ongoing project. After these initial meetings, your focus would shift to concentrated, collaborative work to develop the right content to support the user experience. This could involve research, writing, editing, ideation, evaluation, and refinement to craft content that effectively meets the user’s needs and aligns with our high standards for conversational quality. You will engage with stakeholders to refine content interactions. You may have multiple projects occurring simultaneously and will be responsible for managing dueling priorities.About the teamYou will be embedded in a UX team that owns the search, support, and communications experiences on Seller Central, the tool third party Sellers use to run their business on AmazonYour peers will be UX designers, researchers, scientists, and product who are all addressing facets of seller workflows.BASIC QUALIFICATIONS- Have an available online portfolio- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar- 2+ years of UX writing or related experience ...

Manager, User Experience & Creative, GREF

We are looking for a creative, strategic thinker to join the Global Real Estate and Facilities (GREF) team as a Manager, User Experience + Creative. You will build and lead a team, defining and protecting the overarching GREF brand, inclusive of creative strategy, tone, style, and graphics across all medium and channels GREF uses to communicate internally (GREF) and to all Amazonians. This requires close coordination with GREF Communications and other functional verticals, as well as partner orgs. This role is focused on transformation, shifting culture and changing behavior. This includes developing multi-modal change campaigns, developing creative infrastructure, creating content for presentations, supporting executive communications and messaging with creative assets. We are looking for someone who is a connector of ideas and has the passion, energy and creative ambition to tell the story of GREF and drive change across Amazon’s broad and diverse workforce.Key job responsibilities- Lead overall global creative development, direction and management of the GREF brand, including creation of briefs, timelines, and assets.- Build ad type of campaigns, experimenting in a variety of ways to communicate GREF’s voice to our customers- understanding the customer journey, what they need to know as our partners and how to engage them in a creative, fun, respectful and truthful way. - Spark big ideas that drive customer engagement and enhance the corporate office experience.- Develop the tone and texture of the GREF voice so the organization is speaking as one, whether it is through an email, all hands meeting, PSA campaign or change management. Lead consistent alignment and delivery of that voice.- Present to senior leadership regularly to update on key brand engagement metrics, and best-in-class and leading edge approaches.- Work collaboratively with various internal and external cross-functional stakeholders, including design, executive communications, internal corporate communications, public relations, partner communications and brand teams, to ensure overall global success.- Align closely with GREF internal research and Customer Experience teams to incorporate customer insight studies and track the customer journey into the GREF Brand.- Build templates and frameworks for delivering persuasive communications that are both analytically convincing and emotionally compelling.- Provide creative direction and feedback to internal creative and external agency teams to ensure all elements are on brand and aligned with campaign and brand strategy.- Independently manage concurrent projects, from conception through delivery, maintaining high standards of quality, flexibility and timeliness.- Benchmark and evaluate the strategies, continuously seeking improvement.- Design, optimize and deliver useful and elegant best-in-class creative experiences – videos, visual campaigns, signage, all hands presentations etc- Act as a leader and “catalyst” who inspires others to deliver bar-raising, best-in-class ideas and creative assets at a global scale.- Approach opportunities from a place of “yes” with composure and effectiveness.- Prioritize results, demonstrating excellent time management and organizational skillsAbout the teamThis role will be a key leader within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights, Business Insights, Creative + UX Design, and Communications. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity. - 6+ years of design experience- 3+ years of leading design teams experience- Experience managing teams- Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver- Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing- Experience with agile/scrumAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,400/year in our lowest geographic market up to $225,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. UX Designer, Amazon Photos

Amazon Photos helps consumers preserve, share, and relive their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, and Fire TV. The service is also integrated into Alexa devices such as Echo Show. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product.We have been growing as a business and now we are growing as a team, looking to add a Senior UX Designer that will focus on designing, defining, and delivering beautiful, useful and customer-centered Photos experiences across Echo Show and Fire TV. Who you are:You love the creative process. You’re a photos-obsessed, systems-thinking Senior UX Designer who craves to craft engaging, elegantly usable experiences and interactions. You’re hungry to apply your superior user experience and information architecture skills, visual design flair, problem-solving abilities, and soft skill expertise. You balance your passion for inspired, compelling, elegant, simple designs with a highly analytical nature, precise execution, and a relentless drive to design, build and deliver end-to-end experiences.Key job responsibilities - Use business requirements, usability findings and market research to develop scenarios, use cases, and high-level requirements - Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings - Design conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications, and functional prototypes - Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency on Amazon projects- Know your customer and delight them with your inventions- Partner with your teammates in Product and Engineering, and collaborate on your ideas- Use your unique maker abilities to express a vision for the best customer experience, one which builds on the strengths of your team mates' contributions- Communicate your design decisions to your peers in Design, Product, and Engineering, as well as to the leadership team- Work closely with your Product and Engineering partners to ensure that the design vision is being honored as the timeline progresses and context evolves (new customer insights, tech limits, priority changes) until it launches- Follow up on your live designs with testing and iteration- Have fun! Design is a dream job and you should be doing your very best, most rewarding workA day in the lifeIdeally, you will be engaged in designing for the customer whenever possible. If you are in meetings, they should be with people who can help you make decisions about your design. Otherwise, you are encouraged to decline.Day-to-day, you will likely have ongoing in-person and virtual conversations happening with a group of designers, product managers, and engineers who might need your opinion or ideas, and vice versa.About the teamWe are all grown-ups, respected equally. We build our relationships with each other on thoughtful, honest feedback. If someone is struggling, help them by providing respectful, timely feedback.Nobody will have the same depth of knowledge, experience and domain expertise you have for your current work. As the owner of the experience, you will have a leader who clears a path for you, and a team of peers to rely on for dialog and support.The Design team meets weekly to share our work with one another, share good news, and laugh a little. Sometimes a lot.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar ...

UX Designer, Amazon IT UX

The Amazon IT UX team develops solutions that enhance productivity for employees at the world's largest company. We build tools that do everything from helping new hires onboard to helping tenured employees find new software tools or connect with an agile workspace. Our work is challenging and our customers are highly diverse, but the scale of our impact can be matched by few other teams.UX Designers collaborate closely with Product and Engineering core team members to translate business needs into customer value. Designers often partner with UX Research and Business Analytics partners to gather data and validate design concepts. Design projects vary from defining solutions for entirely new needs to refining experiences to enhance usability to building solutions that integrate emergent technologies into workflows. We work in a dynamic landscape and are passionate about evolving experiences for the world's largest employee base in innovative ways. We're looking for someone passionate about advocating for employee experiences, who relishes bold exploration and learning, and who seeks to bring cross-functional partners along as they experiment and ideate. This is a great opportunity to build skills and take on progressively more challenging projects in an environment that values building relationships and smart integration of research data and design concepts over pixel perfection.Key job responsibilitiesThis designer will build an internal marketplace for Amazon employees. Yes, we are building an internal Amazon.com of sorts. You'll help Amazonians discover and request hardware, software and more to enhance productivity at one of the most innovative, tech-forward companies in the world. If this sounds huge, it is. But there is a ton of room to innovate in this space, and high encouragement for creative solutions. The right designer will rally cross-functional partners around leveraging research data, and exploring AI and technical solutions to empower our diverse, global population of over 1.5 million employees. This will not be an easy role, but you'll ever have a strong support network around you and I personally commit to always seeking your best in all we'll do together. We are flexible with job level for this role and value skill and process over time or education. If you are holding back based on requirement for the role, apply! Lets talk.Key job responsibilities * Drive design jams and ideation sessions to flush out project details and steer stakeholder alignment.* Develop design collateral, including design concepts, storyboards, personas, journey and process maps. * Integrate stakeholders in a collaborative design process to refine wireframes and design specifications.* Leverage research partners to develop understanding of customer mental models, validate design concepts, and evaluate shipped designs. Participate in understanding customer experiences.A day in the lifeThe Amazon IT UX team is highly collaborative. We each have ownership over individual projects, but build mechanisms to stay closely engaged. A typical day might look like: * Start the day developing ideas for a new customer experience, including exploring competitive designs, looking through a data dashboard and discussing ideas with partners.* Have lunch with the team-- a local Vietnamese street food restaurant is a team favorite* An afternoon meeting with a mentor or 1:1 with a team mate * Participate in an afternoon Design Critique to help a co-worker iterate early design concepts for a new tool- 5+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)- 2+ years of mass-market consumer web / mobile products experience- Experience working in a collaborative team and working directly with developers for implementation of designsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

UX Designer, Supply Chain Optimization Technologies (SCOT)

Are you inspired by simplifying complex problems and workflows for your customers? Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications servicing our vendor community. We are raising the bar on vendor experience and need a talented, passionate UX Designer to create innovative new solutions, along with optimizations for existing vendor processes and workflows, helping to shape what’s next for our global supply chain ecosystem.A UX Designer in this organization determines where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence and force multiply across all of Amazon supply chain and retail organizations. This role needs to be capable of operating autonomously in partnering with product stakeholders from supply chain-focused teams across global marketplaces to research, define requirements and design solutions for difficult problems across the end-to-end vendor supply chain experience. To be successful in this role you must be a critical, inventive thinker with proven expertise solving difficult design problems, have strong attention to detail, excitement for understanding and using data, and an ability to communicate your recommended solutions effectively. Key job responsibilities- Analyze customer problems through data and research to inform and design solutions with measurable impact.- Work closely with product and business teams to develop use cases and high-level requirements, and successfully partner with cross-functional UX peers to build seamless experiences that work backwards from users.- Independently deliver UX solutions. Work through ambiguity, adapting your approach to meet the needs of multiple stakeholders, with consideration for technical feasibility.- Quickly and iteratively create journey maps, flows, prototypes, and mockups as needed to effectively conceptualize and communicate the right detail for the audience.- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval; write effectively to communicate design rationales and benefits to Amazon customers.- Develop and maintain detailed user-interface and interaction specifications.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.- Measure the success and effectiveness of the experiences you’re designing.- Demonstrate leadership in design thinking, including critiquing, providing design feedback, and conducting retros & research that can influence engineering team decisions to enable optimal solutions for our users.About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build vendor experiences that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.BASIC QUALIFICATIONS- 3+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio- Experience in design, prototyping and research tools including Figma and UserTesting ...

Sr. UX Designer, People Engagement Experience

Join the People Engagement Experience (PEX) team and help make Amazon Earth's best employer. We are a group of forward-thinking UX designers, researchers, writers and design technologists who are revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We’re customer-obsessed, driving impact across the company by delivering on user and business needs. We support Amazon's mission by making it easier to acquire, train, and retain employees.In this role, you will improve employee product experiences at a global scale. You will collaborate closely with product and engineering partners, as well as multiple partner teams within the broader People Experience Technology (PXT) and Amazon Worldwide Operations organizations. As a designer, you will help identify a design vision to raise the UX bar for this domain.You're an innovative self-starter in driving operational excellence. You have proven the ability to succeed in a highly ambiguous, fast-paced environment, the skills to work collaboratively, and the commitment to take ownership when needed.Key job responsibilities- Assume ownership for the end-to-end experiences and features across desktop, mobile and more. - Lead the discovery, strategy, concept design, and launch phases of a project.- Champion user-centered design culture. - Model behavior that exemplifies Amazon Leadership Principles and raises the design bar for the organization.- Take the complex and make it simple, despite technical complexities.- Create and drive adoption of design guidelines, mechanisms, best practices, process, and tools.A day in the lifeYou will work with product and engineering stakeholders closely on a day-to-day basis and collaborate with other UX designers in the same team to connect individual features to form a holistic experience. You will share design work regularly for design team peer review, stakeholder review, and leadership.About the teamWe are a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our team consists of designers, researchers, and writers, and is very diverse in terms of educational background, gender, race, skills, and location. - 7+ years of design experience- Have an available online portfolio- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar- Experience designing in an agile development environment- Experience with UX design of complex workflows- Experience defining and maintaining design patterns and UX standardsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

UX Designer, Project Kuiper

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.As a UX Designer, you will be a valuable member of Project Kuiper’s Customer Devices Experiences team, and will define and design exceptional user experiences that delight our customers across the globe. You will deliver beautiful and compelling user interface designs that will be used by customers across various market segments and industries. Project Kuiper’s success requires leaders who are owners, and who possess the entrepreneurial spirit needed to create new products. Leaders will solve complex, cutting-edge problems and get things done. As a UX Designer, you will own defining the user journey and user experience for a collection of use cases that span multiple product interfaces and device form factors.A successful candidate will be curious, creative, highly analytical and be able to work autonomously to drive impact as part of a large growing cross-functional team (product and program managers, software and hardware engineers, business development and marketing managers and industrial designers). We are looking for a designer who is a systems-thinker and highly-skilled at establishing and/or utilizing design systems as part of the design workflow. The ideal candidate is customer-obsessed and has experience collecting user insights and feedback to validate designs. Designers who have experience conducting generative and evaluative research (interviews, observational studies, contextual inquiry, usability testing, accessibility audits, etc.), and who are adept at leading internal and external design workshops and design discovery activities are encouraged to apply. The successful candidate must be capable of synthesizing a variety of inputs into experiences and designs that customers love!Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Design customer journey flows and low, medium and high-fidelity user interface mockups/wireframes. - Lead cross-functional design review meetings for input and sign-off on design artifacts.- Create design briefs, proposals, reports and executive summaries as needed to keep the product team and Kuiper leadership team informed of design opportunities and design progress.- Provide design clarification and consultation as needed to engineers when UX features are being developed.- Provide design assets (product screen flows, user guidelines/explainers, etc.) as needed to the Kuiper Marketing Team to be used on external-facing Kuiper website and other promotional materials.- Participate and provide input in product change control processes post-launch.- Experience in delivering design solutions for projects of large scope and complexity and a track record of leading design projects that have launched.- Bachelor’s degree in HCI, Interaction Design, Graphic Design, or equivalent design-related field; or commensurate experience.- 5+ years of UX design or interaction design experience- 5+ years of design experience creating mockups, wireframes and prototypes for web and mobile applications and/or workflows.- Experience using tools such as Sketch or Figma for prototyping design concepts and for defining and documenting the user interface architecture (UI patterns, components and guidelines).- Proficient designing and using design systems and design frameworks- Have an available online portfolio demonstrating samples of design deliverables (personas, journey maps, wireframes, and prototypes)- Experience designing consumer-facing or enterprise experiences.- Experience in applying and advocating for best practices for accessible UX. Experience designing for federal 508 Compliance a plus.- 4+ years of experience working in direct collaboration with product managers, developers, and/or stakeholders- Experience participating in the complete product development lifecycle of successfully launched applications- Ability to prototype in environments like HTML, JavaScript, and CSS a plus but not required- Ability to manage multiple projects and make impact in a fast-paced environment.- Adobe Creative Cloud experience (Photoshop, Illustrator, or similar) a plus- Excellent communication, presentation, and interpersonal skills and the ability to articulate the rationale behind your design decisions.- Demonstrated history of conducting user research, or assisting with the collection of user insights and feedback (e.g., customer interviews and usability studies) and leveraging research in your designs- Experience in delivering design solutions for projects of large scope and complexity and a track record of leading design projects that have launched.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. UX Designer, Employee Journeys

As Sr UX Designer on Employee Journeys, you will be responsible for creating, defining, and envisioning innovative and bar raising experiences for Amazon’s 2 million global and diverse employees, with a focus on Joining, Manager, and administrative experiences. You will partner with research and/or drive research yourself and provide design oversight for a pod of designers.In this role, you will be reviewing designs and concepts regularly with customers, cross-functional partners, executives, and stakeholders. You will be expected to educate down, up and out on your design decisions and back them up with data/customer insights. You will be responsible for managing your own work queue and should demonstrate an ability to work around difficult design limitations and see around corners. You’ll be an advocate for our customer experience.Our team includes UX Researchers and Designers who actively partner with Product and Engineering to identify customer problems to solve, influence priorities, setting the North Star, planning work, executing design, ensuring quality, evaluating outcomes, and iterating.We are looking for a highly-determined, highly-curious, entrepreneurial, and experienced UX Designer to help drive design strategy and mentor other designers within their scope of work. This person will work collaboratively with a team of product managers, engineers, executives, as well as UX leadership, a team of passionate and creative UX designers and researchers to improve how employees interact with their job and Amazon. You’ll drive work from partnering on strategy through to execution. You are responsive, flexible and able to succeed in a fast-paced environment with a high-degree of independence and ownership to thrive in collaborative work environments while raising the bar for user experience and accessibility.In return, we can offer you a great team to work with. You will join a team of designers and researchers who shape and simplify the experiences of our employees, managers and human resources teams through a human-centered design process that balances data, user insights, problem solving, UX and visual design, and accessibility.You'll be creating solutions that scale and drive big impact, and have an opportunity to able to define your development path, focusing where you think you'll have most impact and motivation.Key job responsibilities- Strategize and design elegant and intuitive experiences by understanding the intersection of customer needs, business requirements, and technical constraints - Lead the planning and strategic phases of a project. Proactively pitch new CX ideas, backed by a strong, well-articulated rationale. - Quickly and iteratively create user flows, wireframes, prototypes, high fidelity mockups with detailed visual design specifications for mobile, and web interfaces throughout the design process. - Independently deliver UX solutions for problems of large scope and complexity. Work through ambiguity, and adapt your approach to meet the needs of multiple stakeholders. - Be a champion for user-centered design by partnering with researchers to test your solutions in front of users; and be willing to build lightweight prototype, conduct scrappy and quick user testing on your own if required. - Present design work to UX, Product, and Engineering teams, as well as stakeholders and executive leadership. - Contribute to user experience design guidelines and development best practices and standards at Amazon Design Community. - Directly mentor and lead other designers. - Successfully partner with cross-functional UX peers and partners to build seamless experiences that work backwards from the customer- 6+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax- Experience applying scrum to visual or UX design processes- Experience with UX design of complex workflows- Experience in delivering design solutions for projects of large scope and complexityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr Manager, Design Program Management, DDG

Amazon's Devices and Services Design Group (DDG) is seeking a Sr Manager of Design Programs to be a force-multiplier for our UX Design team, amplifying our efforts and impact. This role will provide program management leadership and operational support throughout our design organization and across partner teams by increasing communication and connection points, streamlining the design process, and driving design excellence. In this role, you’ll combine expert project management skills with a passion for user experience to help your team improve the designs of products that are used by millions of users. You’ll work cross-functionally and collaborate with product management, design and engineering teams to plan projects, define milestones, assess risks, and help projects meet deadlines. You will also manage communications to team members, executives and other stakeholders. You are a master planner and a flexible project manager who can balance multiple projects in a creative design environment. As the Sr Manager of a team of Design Program Managers, your emphasis will be on ensuring your team is driving the planning and prioritization of design deliverables, resource management, schedule tracking, risk mitigation, and collaborating with design leads to deliver innovative solutions across work streams.Key job responsibilities• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business
• Create, maintain, and disseminate project information to stakeholders and senior management
• Working across teams to create strong relationships with stakeholders and senior leadership teams
• Communicate project status with design team and stakeholders regularly
• Lead improvements to team efficiency and processAbout the teamThe Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.BASIC QUALIFICATIONS• 8+ years of leading UX Design Project/Program Management and/or Design Ops experience in design organizations• 8+ years of working cross functionally with design, product and tech teams experience• Experience operationalizing and maturing UX Design organizations within a complex and ambiguous corporate environment.• Experience owning program strategy and end to end delivery, including defining program requirements and using data and metrics to determine improvements• Experience working with, presenting to, and influencing senior executives up to VP level ...

UX Researcher, AWS Customer Experience (CX), AWS Research

At AWS groundbreaking new services are being built regularly and features for existing services are deployed daily. Are you interested in solving complex, high impact design problems Data, Analytics, and Machine Learning? Do you want to be part of a team that is working on building a new product from the ground up?The AWS Central UX Research team is looking for a User Researcher to lead the effort to build a research program to define how to evaluate, measure and report on the customer perspective to help define and establish the future of analytics and ML experiences at AWS. The User Researcher will have a significant impact on our business and provide direction and vision for evolving the role of research in product development, identify opportunities to increase efficiency, and drive impact across the product roadmap. This UX Researcher will support the roadmap and lead human-centered/user experience (UX) research for the AWS Next Generation Developer Experience (NGDE) team.This UX Researcher will provide generative (foundational) and evaluative research insights to the product teams. This position will help the team uncover and explain how end-users organize, explore, govern, and manage their systems in AWS - and why they do what they do. This User Researcher role will surface the critical jobs-to-be-done (JTBD) in our customers’ journeys to operate their AWS cloud infrastructure. They will collaborate with UX Designers and product leadership to identify and prioritize which customer/end-user problems to solve throughout the user life cycle. Key job responsibilitiesWe are looking for a creative and customer-obsessed UX Researcher to help build and establish a new unified AWS Analytics and ML experience. Your work will empower millions of people working with AI and data, such as data engineers, data scientists, and business analysts. You will use your deep understanding of human-centered research methods and human factors best practices to uncover customer insights that help drive tactical and strategic impact across the organization. You will work collaboratively with leaders across AWS and AWS customers to deliver a bar raising product that is intuitive, easy to use, and delightful. In addition, you will:* Define the long-term vision, strategy, and goals for UX research for the Analytics and ML experience team* Identify best human-centered research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.* Define and execute a comprehensive research roadmap; communicate and refresh on a regular basis to ensure relevancy.* Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.* Collaborate and communicate effectively within cross-functional teams across design, product, engineering, and management.* Create repeatable and scalable mechanisms to evaluate Analytics and ML experience solutions from a holistic customer perspective.* Continually learn, grow, and improve the craft of UX research.A day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.* 7+ years proven success leading business-to-business (B2B) user research projects with demonstrated impact. * Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas). * 7+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting). * 7+ years of experience with research methods including: Field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products. Ability to design and lead participatory design workshops. * BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar.· MS or Ph.D. in Human Factors, Human-Computer Interaction, Cognitive Engineering wtih relevant research experience, or similar. · Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization · An unfailing passion and capacity to advocate on behalf of our users. · Experience in a highly agile/scrum environment. · Ability to work in a startup environment. · User research or other experience from a technical field, such as software development, Systems Manager or similar. · Experience delivering human factors and human-centered research to deliver conversational UIs and digital user experiences that leverage generative AI (genAI) and large language models (LLM). · Meets/exceeds Amazon’s leadership principles requirements for this role. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,900/year in our lowest geographic market up to $158,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

UX Researcher, Selling Partner Services

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.We are looking for an individual with a strong research background and a passion for solving unique problems to help us drive world class research. Our ideal candidate is someone who is customer-obsessed and detail oriented, and loves solving complex problems. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time.As a UX Researcher, you will serve as a key strategic partner to product and design teams, helping to drive user-centered design and decision-making across the organization. You will leverage advanced research methodologies to deeply understand user behaviors, needs, and pain points, and translate those insights into actionable recommendations to improve the user experience. You will mentor more junior researchers, advocate for customer voices, and help shape the strategic direction of the product we are building.Key job responsibilitiesIn this role, you will be responsible for the following:* Design and execute a variety of qualitative and quantitative research studies (e.g. user interviews, usability testing, contextual inquiries, surveys, etc.) to uncover user insights* Analyze research data to uncover high-impact insights, identify trends and patterns, and synthesize findings into compelling narratives and actionable recommendations* Partner closely with product, design, and engineering teams to align on research goals, inform key decisions, and ensure a customer-centric approach* Stay up-to-date on industry trends and emerging research methods, and bring innovative approaches to the organization* Communicate research findings and implications to stakeholders in a clear and compelling way, tailoring the message to the audience* Stay informed on industry trends and emerging research methods, and implement innovative approaches as appropriate* Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs* Build and manage relationships with internal stakeholders and external agency partners.BASIC QUALIFICATIONS* 3+ years of experience conducting user research in a product-focused environment* Expertise in a range of user research methodologies and the ability to select the right methods for the research objectives* Demonstrated track record of translating research insights into impactful product and design decisions* Strong analytical and problem-solving skills, with the ability to uncover meaningful insights from complex data* Excellent communication and stakeholder management skills, with the ability to present research findings clearly and compellingly* Passion for staying up-to-date on the latest UX research trends and best practices ...

Cluster Project Design Electrical Engineer, Fleet Remediation Engineering

We have an immediate opening for a Fleet Remediation Project Design Electrical Engineer in the SFO Cluster. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!As an Amazon Fleet Remediation Project Design Engineer, you will lead design projects in operational data centers, that remediate issues, upgrade our existing infrastructure or add new services. You will be the 'go to' engineering resource for these projects and will provide lifecycle support from design through implementation. You will use your electrical expertise to:- Own the design for existing data center upgrades and design-solutions which add data center infrastructure, capacity, improve availability, and/or increase sustainability.- Prepare/review short circuit coordination studies and maintain the software models to march as-built site conditions. - Perform design and equipment submittal review for Data Centers in your region.- Interface with internal and external data center design engineering team, server hardware team, environmental health and safety team, field engineering, and controls engineering to promote standards that maintain consistency and reliability in services delivered.- Work on concurrent projects, sometimes in multiple geographical regions.- Act as a technical subject matter expert for your given discipline during new remediation projects.- Support construction, commissioning, operations, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Fleet Remediation Project Design Electrical Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:- Possess Strong Engineering Judgement and are able to provide design and recommendations despite uncertainty- Are detail and data oriented with familiarity with design/construction processes- Have experience managing engineering projects and engineering consultants.- Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)- Manage design and as built drawings and documents- Prepare and present progress reports to all relevant stakeholders- Be inclined to get into the field to see things up closeA day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center safety, remediation projects, capacity, and availability, focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Electrical Engineering or equivalent experience.- 3+ cumulative years of design experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil / gas facilities. ...

Senior UX Designer - Meridian, Corp - ADX Design

Meridian is a unified design and development system purpose-built for crafting user experiences for drivers, shippers, operators, associates, carriers, and shoppers at Amazon. The Meridian team operates as the single-threaded-owner of the design system. We are a group of multi-functional design and development professionals focused on creating a beautiful and easy-to-use system that saves our partners time and raises the bar on design and front-end solutions at Amazon. In this role, you'll be able to innovate, deliver, and influence. You should have a demonstrable track record of success delivering high-quality design system solutions at scale. You should possess strong UX skills and a deep knowledge of standard web and mobile components and patterns. If you have a passion for crafting design tools and creating/evolving design systems, then Meridian is the team for you!Key job responsibilities - Develop, evolve, and champion all aspects of the Meridian Design System. - Contribute to the design and UX roadmap for Meridian. - Collaborate with design and development teams inside and outside of Operations that leverage Meridian for their efforts. - Present design solutions and gracefully defend your design decisions to the team and partners. - Communicate clearly with both internal and external customers. - Provide design support to teams using or looking to adopt the design system.About the teamWhat is Meridian?Meridian is a unified design and development system purpose-built for crafting user experiences for drivers, shippers, operators, associates, carriers, and shoppers. The Meridian team consists of a group of multi-functional design and development professionals with a passion for creating a beautiful and easy to use system that saves our partners time and raises the bar on design and front-end solutions at Amazon. BASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

Sr. UX Designer, Denied Party Screening

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our mission is to prevent "denied parties " from transacting with Amazon businesses. We build highly sophisticated automatic mechanisms to detect and prevent prohibited transactions with the "denied parties" using a diverse set of advanced algorithms and machine learning techniques. We screen multi-billion events every day and deal with unique scaling and TPS challenges. We are still Day 1 and have an exciting road map to build Machine Learning (ML) powered detection and resolution systems to help scale Amazon for years to come.We’re looking for a talented and passionate UX Designer to help design the future of Sanctions Screening at Amazon that would inspire customers and enterprises across the globe. About the teamAbout Amazon Security:At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Mentorship and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax- 5+ years of UX designer or interaction designer experience ...