Editorial, Writing, & Content Management

The vision of the Product Knowledge Ontology Team is to provide a standardized, semantically rich, easily discoverable, extensible, and universally applicable body of product knowledge that can be consistently utilized across customer shopping experiences, selling partner listing experiences and internal enrichment of product data. We aim to make product knowledge compelling, easy to use, and feature rich. Our work to build comprehensive product knowledge allows us to semantically understand a customer’s intent – whether that is a shopping mission or a seller offering products. We strive to make these experiences more intuitive for all customers. As an Ontologist, you work on a global team of knowledge builders to deliver world-class, intuitive, and comprehensive taxonomy and ontology models to optimize product discovery for Amazon web and mobile experiences. You collaborate with business partners, data science and engineering teams to deliver knowledge-based solutions to enable product discoverability for customers. In this role, you will directly impact the customer experience as well as the company’s product knowledge foundation.his role, you will directly impact the customer experience as well as the company’s product knowledge foundation.Key job responsibilities* Develop logical, semantically rich, and extensible data models for Amazon's extensive product catalog* Ensure our ontologies provide comprehensive product knowledge entities coverage that are available for machine ingestion and inference* Research worldwide understanding of Amazon products to develop scalable data models that solve customer problems and enhance product discoverability* Leverage existing data retrieval techniques by utilizing our extensive product catalog and query languages* Create new schema using Generative Artificial Intelligence (generative AI) models* Analyze website metrics and customer’s browsing and searching activities to make data-driven decisions on optimizing our knowledge graph data models globally* Drive awareness of ontology modeling and technology best practices and principles within our organization and across Amazon * Coordinate cross-functional projects with technical and non-technical teamsAbout the teamWe celebrate diverse cultures and backgrounds within our team and our customer base. We are committed to furthering our culture of inclusion, offering continuous access to internal affinity groups as well as highlighting diversity programs. We care about your career growth, from your initial company introduction and training sessions, to continuous support throughout your entire career at Amazon. We recognize each team member as an individual, and we will build on your skills to help you grow. We have a broad mix of experience levels and tenures, and we are building an environment that celebrates knowledge sharing.BASIC QUALIFICATIONS* Degree in Library Science, Information Systems, Linguistics or equivalent professional experience* 0-2 years of relevant experience developing ontology or taxonomy data models* Proven skills in data retrieval and data research techniques* Ability to quickly understand complex processes and communicate them in simple language* Familiarity with Semantic Web technologies (RDF/s, OWL), query languages (SPARQL) and validation/reasoning standards (SHACL, SPIN)* Familiarity with open-source or commercial ontology engineering editors (e.g. Protege, TopQuadrant products, PoolParty)* Detail-oriented problem solver who is able to work in fast-changing environment and manage ambiguity* Proven track record of strong communication and interpersonal skills* Proficient English language skills ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for highly motivated and talented candidates who will review generated data demonstrations and provide human feedback to train LLMs. The ideal candidate must demonstrate strong analytical and communication skills, attention to details, and a commitment to excellence.Key job responsibilities:As an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:• Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.• Operate with autonomy• Leverage and demonstrate expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel• Identify issues and proactively report operational challenges• Identify process improvement opportunities (enhancements and pain points) at process/ function level• Demonstrate the ability to support small to medium scale process improvement projects• Contribute in mentoring / training junior data associates on an ongoing basis• Troubleshoot issues related to process and conduct root cause analysis if requiredKey job responsibilities• Create original and engaging content across multiple work types to train LLMs.• Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.• Proofread and edit content to ensure high-quality standards, accuracy, and consistency.• Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.• Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.• Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.• Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.• Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.BASIC QUALIFICATIONS• Proven work experience as a Content Writer, Copywriter, or similar role.• Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in French language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Join AWS and lead a talented team of technical writers and editors in developing and maintaining high-quality support content that empowers millions of users worldwide. As the AWS Knowledge Manager, you'll drive the entire knowledge management lifecycle – from strategic planning and content production to dissemination and continuous improvement. Your leadership will ensure that our support resources are clear, actionable, and tailored to meet the diverse needs of our customers, directly contributing to their success and the growth of AWS. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and innovation. - Lead and mentor a team of technical writers and editors- Develop and implement comprehensive knowledge management strategies- Ensure content accuracy and accessibility across multiple products and customer segments- Collaborate with cross-functional teams to gather insights and feedback- Continuously evaluate and improve knowledge management processes and toolsKey job responsibilitiesYou will lead the development and implementation of the self service knowledge management lifecycle, ensuring the quality and accessibility of support resources for AWS customers and internal support teams. Your role will involve strategic planning, producing, disseminating, assessing, and maintaining knowledge resources across multiple products and customer segments.- Develop and Implement Knowledge Strategies: Design and implement comprehensive knowledge management strategies and content roadmaps that align with AWS's business objectives. Ensure that knowledge resources are easily accessible and up-to-date.- Content Management: Oversee and participate in the creation, curation, and maintenance of knowledge content, including articles, FAQs, and documentation. Ensure content accuracy and relevance.- Team Leadership: Manage and mentor a team of technical writers and editors, fostering a culture of excellence, collaboration, and continuous improvement.- Collaboration: Work closely with cross-functional teams, including engineering, product management, and AWS support, to gather insights and incorporate feedback into knowledge resources.- Process Improvement: Continuously evaluate and improve knowledge management processes and tools. Implement best practices and innovative solutions to enhance knowledge delivery and user experience.- Training and Support: Provide training and support to internal teams on knowledge management tools and practices. Promote a culture of knowledge sharing and continuous improvement.- Metrics and Reporting: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of knowledge management initiatives. Use data-driven insights to make informed decisions and drive improvements.A day in the lifeOur success at AWS hinges on providing unparalleled support to our diverse customer base. The content that guides our customers through their journeys with AWS services is critical. You will lead a team of talented technical writers and editors, ensuring that the content is clear, actionable, and tailored to meet the varied needs of different customer segments. Your leadership will be crucial in developing strategic content initiatives that enhance user engagement and satisfaction. Without your expertise in managing high-quality content, our customers would not have the resources they need to succeed. Your work will empower millions of users to solve complex problems, and directly contribute to the success of AWS customers.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s degree in Information Management, Library Science, Business, or have equivalent professional or military experience.- 6+ years of experience in knowledge management, technical writing, or a related field.- Demonstrated project management experience- Proficiency in using content management systems (CMS) or knowledge management tools.- Writing, editing, and proofreading experience ...

We are looking to hire an experienced, thoughtful, strategic Copywriter to join the Brand Innovation Lab Automotive and Restaurants team as we invent new ways of discovering and shopping for top autos and quick-service restaurants brands across the Amazon Canvas. The candidate needs to have a knack for staying at the forefront of technology, delivering clear, compelling narratives and copy for our advertisers. You'll partner with Creative Directors, Art Directors, Designers, Solutions Managers, Strategists, Producers and Sales partners. You'll collaborate with internal teams across the Amazon canvas such as Alexa, Twitch, IMDb, Prime Video, Thursday Night Football, Fresh, and Whole Foods. You'll assist on projects and present to clients, developing work that pushes the creative envelope. With every new technology and acquisition, comes a new opportunity to leverage for our advertisers.This role will use data to uncover insights, craft presentation decks, develop scripts and templates, and concept never-been-done brand experiences. You have strong conceptual, presentation, and storytelling skills, as well as an acute attention to detail. You display exceptional writing skills and are able to simplify complex solutions. Your portfolio must feature interesting, insight-driven campaigns and ideas that solve an advertiser problem through a variety of different media channels including video, social, digital, experiential, voice, radio, and outdoor. This role will be client-facing, so having great presentation skills is a must.Key job responsibilities* Concept, present, and execute innovative ad campaigns and experiences for automotive an restaurants brands.* Partner with Art Directors, Designers, Program Managers, Developers, Strategists and Producers to create customer-focused solutions that deliver on advertiser objectives.* Works collaboratively in developing campaigns, identifying problems, and inventing solutions with minimal guidance. * Collaborates with clients, internal teams, and 3P vendors. * Data-driven and obsessed with understanding customer behavior to invent and simplify.* Create concepts, present and execute campaigns on behalf of our advertiser’s needs.* Ideate and create digital experiences, ad products, commercials, branded content, and event activations.* Ability to manage multiple projects while meeting tight deadlines.A day in the life* Concepting innovative solutions for a product launch.* Creating a unique experience on Fire TV.* Tweaking creative messaging in response to Legal and PR feedback.* Selling through a campaign to brand clients and partner media agencies.* Pitching and helping lead third-party production partners.About the teamThe Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Non-Endemic Automotive and Restaurants Pod specifically deals with large automotive and quick-service restaurants brands that want to partner with Amazon to launch innovative, never-been-done campaigns. BASIC QUALIFICATIONS- 3+ years of experience at advertising agencies and/or in-house creative departments.- Must have an online portfolio URL in your resume demonstrating big thinking that can extend into any medium.- Strong understanding of digital and social platforms, as well as their use within marketing.- Excellent communication, interpersonal, and analytical skills, including the ability to present concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.- Exceptional writing skills that demonstrate the ability to create campaign content that attracts, retains, and grows an audience.- Must have experience in video production. ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support. Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback. • Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS• 3+ years of experience as a technical writer or editor of technical documentation.• 3+ years of experience delivering content publication plans or managing multiple projects.• 2+ years of experience using HTML for web content.• Experience using data analytics to measure content performance and identify actionable insights. ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in French• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in French• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: French• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Amazon Career Choice (www.AmazonCareerChoice.com) is a key product within Amazon's Associate Development organization supporting Associates in their career advancement goals. We're looking for an Assistant Editor to ensure the content employees read and hear – whether through the website, Inside Amazon, marketing materials or through their interactions with MyHR Live Support (MHLS) team members – is clear and accurate, consistent in tone and reading level, on brand, and accurately translated. The role is critical to ensuring flaw-free product launches and minimizing Associate confusion. As an Assistant Editor you'll work within a collaborative, analytical, fast-paced environment, and partner with MHLS, product owners, and the AET Global Content Creation & Delivery Team. You’ll be primarily responsible for translations and the day-to-day editing and publishing of content in the ERC Knowledge Base, a dynamic repository of Career Choice content used by MHLS to answer employee questions about Career Choice eligibility, budget, application flow, school availability and other program guideline topics. You'll also publish corresponding content on Inside Amazon and in Career Choice Marketing channels. You'll partner frequently with the Career Choice program team to plan for upcoming translation and publishing support. If you have exceptional writing skills and a passion for user content, we want to hear from you! Key job responsibilities- Facilitating translation process and translation reviews and localization- Own day-to-day content publishing in all required environments in all Career Choice supported languages- Own the product intake process and queue for product-related content requests, auditing and continually improving the process- Partner with various functional groups within Career Choice, creating and editing content as necessary- Coordinate with the AET Global Content team to ensure sufficient centralized support for translation- Drive org-wide transparency by providing critical communication and clear status of the initiatives you own- Identify, track, resolve and mitigate risks to ensure successful deliveryBASIC QUALIFICATIONS- Professional writing experience. - Writing and editing skills. - Written and spoken English language proficiency. - Written and spoken proficiency in two or more of the following languages: French, Canadian French, Italian, Spanish, German, Polish, Slovak, and Czech. - Bachelor’s degree or advanced studies in Foreign language major, Journalism, Professional Writing, Technical Writing, Communications, or similar field, or equivalent experience.- Proven knowledge working within Content Management Systems. - Strong editorial background and skill in proofreading and creating, implementing, and ensuring adherence to style guides. ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in Italian• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

As cloud, machine learning, and AI technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud and generative AI skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.The Amazon Web Services (AWS) Training and Certification team is seeking an experienced, driven, and collaborative Technical Editor to create and drive quality standards while editing AWS technical certifications in a rapidly evolving and expanding landscape for global delivery. The ideal candidate will have experience in exam development, have experience editing technical content, be detail driven, and be able to drive consistency and unity across multiple content deliverables. Working with Exam Development Program Managers and Subject Matter Experts on the team, you will use the editorial process to ensure a high-quality content experience.Key job responsibilities• Manage and maintain the editing process, ensuring multiple quality checks for organization, clarity of content, technical accuracy, and style.• Manage and maintain an internal style guide and word lists for group use.• Implement changes to content to align with internal style rules.• Manage editing schedules and workflows, work with internal stakeholders to adjust priorities and schedules as needed, and communicate timelines.• Periodically audit and review exam items to determine whether format or content changes/updates are required. • Remain current on new developments in technical writing, editing and publishing, including technological enhancements that may affect the company.• Facilitate and assist with exam development workshops (as needed)About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s Degree in English, Technical Communication, or related field, or equivalent work experience• 3+ years of experience editing content using/managing a style guide • 3+ years of experience editing technical content (exam content preferred) OR 3+ years of experience editing exam content (technical content preferred) • 3+ years of experience managing multiple projects and setting their schedules and priorities ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Global Content Editor to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.In this role, you will be responsible for editing and ensuring the quality of global benefits content across major channels that span multiple teams at Amazon. You will manage the lifecycle of important employee benefits content. Working alongside product designers, researchers, and benefits managers, you will craft intuitive, user-focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will develop and maintain comprehensive style guides, ensuring a seamless and consistent experience end-to-end. The ideal candidate has exceptional editing skills with a keen eye for detail, consistency, and clarity across a diverse customer user base. You have exceptional written and oral communication skills, with a keen eye for detail and technical aptitude. Proficiency in one or more content management systems and content structures, with a desire to continuously learn and grow, is essential. With comfort working amidst inherently ambiguous situations, you have an adaptability to adjust an editing approach for different content styles, channels, goals, or customer.Key job responsibilities- Perform all levels of content editing including structural editing, copyediting, and proofreading while adapting to appropriate styles for each content type and channel- Respond to customer requests to create and update content in our content management system in line with process and policy changes within defined contact SLAs and delivery timelines.- Reviewing and editing written content, such as articles, policies, assets, or content fragments for grammar and spelling, accuracy, clarity, and consistency - Identify opportunities to reuse content and reduce manual effort required to maintain duplicate information in multiple places.- Develop and maintain comprehensive copywriting guidelines and style guides- Apply principles of minimalism to provide customers with the right information at the right time without overwhelming them- Inform content strategy to enhance the customer experience based on research, content gaps, and existing content performance- Audit existing content and analyze data to maintain high standards of quality and consistency across all content- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Communicate editorial decisions clearly to leadershipBASIC QUALIFICATIONS- Proven skill in content editing/writing with 3+ years of experience - Previous experience authoring, editing, and publishing headless content in a content management system - Strong communication abilities, both written and verbal - Ability to manage meetings and drive discussions effectively - Excellent collaboration, prioritization, and mentoring skills ...

Join AWS and lead the end-to-end localization of AWS Support content that empowers millions of global customers. As the Localization Program Manager, you'll drive the entire localization lifecycle – from projects planning and scoping to quality assurance and continuous process improvement. Your work will enable millions of users around the world to access critical information in their preferred language, directly contributing to their success and satisfaction with AWS, while significantly expanding AWS Support's ability to serve a diverse global customer base. This role offers the opportunity to make a significant impact on our worldwide customer base while fostering a culture of global collaboration and innovation, and working with latest localization technologies.Key job responsibilitiesYou will manage localization projects for AWS Support content, ensuring high-quality translations across multiple languages and markets. Your role will involve managing localization projects, optimizing processes, and delivering exceptional localized content that meets the needs of our global customers.- Program Management: Lead end-to-end localization projects from inception to completion, ensuring on-time delivery within budget and quality standards.- Vendor and Stakeholder Management: Build and maintain relationships with internal stakeholders, external vendors, and translation teams to ensure smooth project execution and high-quality outputs.- Process Optimization: Continuously evaluate and improve localization processes and tools. Implement best practices and innovative solutions to enhance efficiency, quality, and scalability of localization workflows.- Quality Assurance: Oversee quality control processes to ensure that localized content meets AWS's high standards for accuracy and consistency.- Metrics and Reporting: Analyze localization metrics and key performance indicators to identify areas for improvement and implement data-driven solutions.- Industry Leadership and Best Practices: Stay at the forefront of localization industry trends, tools, and best practices. Contribute to the development, implementation, and onboarding of the latest localization strategies within AWS, ensuring the organization remains a leader in global content management.A day in the lifeAs Localization Program Manager at AWS, you'll play a crucial role in breaking down language barriers and making AWS Support content accessible to customers worldwide. You'll start your day by reviewing project requests and coordinating projects plans with your global vendors. Throughout the day, you might find yourself managing project budgets, answering queries from stakeholders, ensuring quality of localized content, performing reviews of small updates, or analyzing metrics to identify process improvements. Your expertise in managing multilingual projects will be vital in ensuring that complex technical information is accurately conveyed across languages. Without your skills in coordinating localization efforts, our international customers would struggle to fully leverage AWS Support Knowledge. Your work will enable millions of users around the world to access critical information in their preferred language, directly contributing to their success and satisfaction with AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Strong knowledge of localization tools, content management systems, and translation management systems.- Excellent communication and interpersonal skills, with the ability to work effectively in a global, cross-functional environment.- Fluency in English and proficiency in at least one additional language (French, Italian, German, Spanish, Brazilian Portuguese, Chinese, Korean or Japanese). ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for a Learning Experience Designer with Technical Training experience. We are rapidly developing global training videos and courses for installation, troubleshooting, professional field service technicians, Customer Support Associate tools, systems, and processes training, as well as internal onboarding enablement. This includes, but is not limited to, instructional design, multimedia technologies, and training assessment strategies. We are seeking a candidate with a proven track record in delivering high-quality, interactive, and scalable learning content.The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe. A successful candidate will be highly analytical and a hands-on technical specialist, able to work extremely effectively in a matrix organization. They should be adept at understanding how Learning and Development models work in a customer-centric organization. We are looking for someone customer-obsessed and technology-savvy with a proven track record of developing and maintaining training programs.Project Kuiper's success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new initiatives. Our leaders solve complex, cutting-edge problems and get things done.Key job responsibilities• Design and develop engaging, interactive, and scalable training content (videos, courses, simulations) for various audiences (technicians, field service, customer support, internal employees)• Collaborate with SMEs to gather requirements and translate complex technical concepts into effective learning experiences • Apply instructional design principles (ADDIE) to create comprehensive training programs aligned with business goals • Leverage multimedia technologies, authoring tools, and LMS to deliver training in various formats (e-learning, instructor-led, blended) • Conduct training needs analysis, evaluate existing programs, and identify areas for improvement • Develop assessment strategies to measure training effectiveness and learner comprehension • Stay updated on trends, technologies, and best practices in instructional design and adult learning • Collaborate cross-functionally with stakeholders, SMEs, and project managers• Continuously improve training materials based on feedback, evaluation data, and changing business needs • Contribute to the development and maintenance of training documentation, guidelines, and standardsExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will lead our efforts to develop the mechanisms, workflows and budget to support our ongoing operations needs. This includes identifying internal and external partnerships and working across Amazon to develop and execute a compelling model of learning management and training. You will support customer support and field service operations to balance our business needs while ensuring we have a properly trained and educated workforce to support our customers.About the teamThe Global Development team mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.BASIC QUALIFICATIONSBachelor's degree in Instructional Design, Educational Technology, or a related field 3 years of experience in instructional design, curriculum development, or training program creation ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems. AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the vibrant community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers. Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesThe primary responsibilities for a Technical Writer include: · Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS. · Write and edit knowledge center content used to communicate with external customers to resolve issues. · Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality. · Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues. · Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content. · Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels. · Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS. · Manage all aspects of the documentation process—from planning to content maintenance.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Bachelor’s degree from an accredited university or have equivalent industry or military experience. - 5+ years of experience as a technical editor or writer of technical documentation. - Experience applying and updating style guides for multiple audience types. - Experience working in Content Management Systems and structured authoring environments. ...

Are you excited about creating value for millions of customers? Do you get energized by the idea of directly enabling developers to innovate on shopper experience? The Amazon Buy with Prime Developer Experience team is looking for an experienced API technical writer to deliver best-in-class technical documentation for developers to enable them to integrate Buy With Prime into their [off-Amazon] shopper experiences. You will play a key role on the Buy With Prime team crafting clear, concise, well-structured and comprehensive documentation for our API. You will work closely with cross-functional teams, including developers, product managers and engineers, to curate, grow and maintain a robust library of accurate and up-to-date API documentation and developer resources. As an experience technical writer, you will bring your experience creating developer-facing documentation, guides, release notes and other developer learning resources to convey complex technical information to both experienced and new developers. Key job responsibilities- Plan, write, and manage a robust library clear, comprehensive, best-in-class developer-facing documentation, including user guides, FAQs, how-to-guides, blogs, API documentation, release notes, tutorials, and support content.- Collaborate with cross-functional teams, including engineering, product, support, marketing, external partners and other subject matter experts to gather information, understand functionalities required to author high quality documentation that is consistent and accurate.- Define best practices, content standards, processes and workflows for managing/prioritizing content updates and ensuring consistency for all developer-facing content.- Collect, collate and distribute developer feedback to identify areas of improvement for our documentation strategy and influence the product roadmap.- Bring a sharp eye for structure, organization and developer experience to ensure all content for product updates and new releases is accurate, up-to-date, complies with standards and consistent across sites/destinations where we reach developers. - Attend product readiness reviews, product demos and roadmap reviews to stay informed with an eye to developing plans for feature release, enhancements and modifications.About the teamBuy with Prime is helping people reimagine the way they shop. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.BASIC QUALIFICATIONS- Degree in Communications, Technical Writing, Computer Science or a related field- 5+ years as a Technical Writer working with HTML, CSS, JavaScript, REST, GraphQL and other programming languages.- Portfolio containing conceptual or procedural developer documentation and API reference documentation that you have written ...

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Amazon Publishing is seeking an innovative, passionate, market-savvy Acquisitions Editor with a primary focus on acquiring book club fiction. You will be responsible for discovering and acquiring exceptional content, managing author and agent relationships, and collaborating with marketing, publicity, production, and author relations teams to deliver quality books and world-class author experiences. This is a multi-faceted job in a fast-paced environment that requires facility with data, flexibility, creativity, and a sense of humor.Key job responsibilitiesIdentify, evaluate, and develop submissions, projects, and proposals to acquire, including:• Monitoring trend and sales data• Strong analytical thinking paired with excellent editorial sensibility• Strong track record of discovering, developing, and publishing bestselling titles and authors• Working closely with authors to develop their work and careers• Working closely with internal teams to shepherd work from manuscript through publication and beyond• Developing and maintaining strong relationships with literary agentsAbout the teamAmazon Publishing is the full-service publishing arm of Amazon. Our mission is to invent new and better ways to connect authors and readers.BASIC QUALIFICATIONS - Strong track record of discovering, developing, and publishing bestselling titles and authors - Strong negotiation skills along with knowledge of standard publishing contracts and P&Ls - Strong project management experience and ability to hit deadlines- Strong written and verbal communication skills- Demonstrated analytical thinking paired with excellent editorial sensibility- Demonstrated ability to work effectively within a team setting- Fluent in all office applications including Word, Excel, Outlook, Salesforce ...

Do you like Alexa? Do you have a passion for cars? Do you love bleeding edge technology? Amazon Smart Vehicles continues to grow and is looking for an exceptional Senior Technical Writer to work on enabling the next wave of voice forward experiences for the car. The team seeks to provide seamless experiences for customers with Alexa in the car and associated products to help the car manufacturers to improve their in-vehicle experiences over time.It's Day 1 for Amazon Smart Vehicles and we are working on building products that enables car manufacturers to integrate different voice forward experiences like Navigation, Car Control, Communications and Entertainment seamlessly. We are looking for a Senior Technical Writer to create the technical documentation that Automakers will use to integrate our SDKs into their platforms. This person will hit the ground running and create the content and educational materials that enable third-party developers to easily integrate with Amazon Smart Vehicle products and solutions. Your expertise will include strong contextual writing, a love for coherent information architecture, and a desire to dive deep and get things done.As a technical writer for Amazon Smart Vehicles, you’ll need to put yourself in the developer’s shoes and deliver the resources they need to get started quickly and to launch new voice-enabled vehicles and automotive accessories!The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex documentation projects, collaborate with technologists, quickly grasp new technical concepts with enthusiasm.Join us to become a member of a new initiative that involves building new and innovative experiences for the car. Not only do we deliver high-impact customer facing applications, we also focus on learning, sharing, innovating and having fun at work. Here is a list of things we do differently: - We have significant influence on overall strategy. - We have a lot of diversity in the technologies we use. - We are fast paced—like really fast. - We support and encourage learning and sharing new technologies and skills. - We have almost zero operational overhead.Key job responsibilities- Manage simultaneous documentation projects, including building and running the workflows where you engage with the engineering stakeholders across the organization to raise the bar on and publish their content- Edit and deliver technically accurate documentation to help developers successfully adopt Amazon SDKs and services- Own the editorial bar for the entire documentation set, including the documentation architecture, editing and testing- Continuously gather information from Business Development, Product Management, Developer Marketing, and Tech Support to produce best practices and react to the needs of developersAbout the teamOur team enables embedding Alexa into the vehicle allowing you to ask Alexa to roll down windows, call mom, navigate to starbucks and play FM in addition to what you can do with Alexa at home. Our product is linked under Products menu, on Developer portal Alexa URL here: https://developer.amazon.com/alexa-voice-service/alexa- auto-sdk and source code is available on https://github.com/alexa/alexa-auto-sdk. Our mission and vision is to make your drives safer, productive and entertaining.Please do also take a look at some of the interesting media coverage:-* https://www.cnbc.com/2019/06/05/apple-google-amazon-and-microsoft-are-getting-into-our-cars.html* https://www.gearbrain.com/which-cars-have-amazon-alexa-2525958778.html? rebelltitem=8#rebelltitem8* https://www.digitaltrends.com/cars/garmin-drivesmart65-puts-alexa-in-your- car-and-tells-you-where-to-go/* https://www.teslarati.com/rivian-r1t-responds-to-amazon-alexa-remars/* https://www.pocket-lint.com/cars/news/148282-alexa-is-now-available-in- recent-bmw-and-mini-carsBASIC QUALIFICATIONS - Bachelor's degree in Technical Communication, Computer Science, Information Design, or related field or equivalent experience - 5+ years of content creation and copywriting within a enterprise, Professional Services organization, or similar practice- 3+ years of experience reading a programming language such as Java, JavaScript, or Python - 1+ years of technical documentation creation for software products preferably APIs and/or SDKs. - Working knowledge of documentation tools and repositories to develop templates, manipulate output styles, tag and manage technical content - Experience working directly with engineers and other technical subject matter experts ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support. Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback. • Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS• 5+ years of experience as a technical writer or editor of technical documentation.• 5+ years of experience delivering content publication plans or managing multiple projects.• 3+ years of experience using HTML for web content.• Demonstrated experience working with style guides, legal guidelines, and security policies. • Bachelor’s degree in English or related field, or have 4+ years equivalent industry or military experience. ...

As part of the Ring.com Ecommerce Team, the Content Manager will be a key player in orchestrating and program managing all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will will manage all content authoring intake, content calendar, projects and capacity planning as well as manage the 3rd party relationship and billing with our Content Management System (CMS). This role will partner cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will manage 4 content associates (who do the execution of all updates) and report directly to the Senior Merchandising Manager. Key job responsibilities * Own program management of all content authoring for the website * Own content calendar * Intake new project requests and work cross-functionally to stay on top of work-back-schedules * Manage 3rd party relationship with CMS tool, Contentful * Work closely with ecommerce team to optimize the content and consumer journey * Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team * Troubleshoot technical issues with the support of the QA and engineering teams * Manage a team of 4 content associatesAbout the teamOur company mission at Ring is to keep people close to what’s important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person’s work will directly impact the customer experience and functionality of the website. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion ...