Editorial, Writing, & Content Management

Are you a technical writer who is passionate about the Internet of Things (IoT) and IoT devices? Do you want to work with an AWS service that builds solutions involving Internet-connected devices, embedded micro-controllers, smart appliances, and the AWS Cloud? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support AWS IoT services. Code: 10027, 10028, 10030Key job responsibilities• Author and deliver high-quality conceptual, procedural, and API documentation• Develop, negotiate, and drive documentation plans in alignment with product strategy• Gather and analyze customer engagement data to improve content performance• Work with other writers to improve how we write• Identify and drive opportunities to improve process efficiencyA day in the lifeAn AWS IoT programmer writer works on a team with other writers, and contributes to the priorities of the AWS IoT service. You’ll focus heavily on the doc lifecycle, creating documentation content plans, writing documentation, working within AWS services to gain domain expertise, and addressing customer feedback. In addition, you will spend time working with designers and product managers on early product and feature designs to improve the customer experience. About the teamThe Amazon Web Services (AWS) Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. We innovate, research, learn, and experiment on behalf of our customers. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn how AWS services function, and influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. We celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. This is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureIt’s our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe continuously raise our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. The AWS Utility Computing (UC) team provides product innovations. We provide foundational services, such as Amazon Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), and release new product innovations. Our documentation sets AWS services and features apart in the industry. The UC organization develops and manages Compute, Database, Storage, the Internet of Things (IoT), Platform, and Productivity Application documentation in AWS. BASIC QUALIFICATIONS• Degree or certification in a relevant technical field or equivalent experience• A minimum of 3 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals• Experience using content publishing tools to write, format, manage, and publish technical content on the web• Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to the most top podcasts ad-free, concert livestreams to the largest catalog of audiobooks, Amazon Music is innovating at some of the most exciting intersections of music, content and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.We're seeking an experienced, collaborative, and enthusiastic individual to serve as the Head of Spoken Word Operations, overseeing the strategy and execution across North America, Latin America, and Spain. In this critical leadership role, you will manage a global team and work closely with cross-functional partners at Amazon Music to build meaningful relationships with external stakeholders, providing a best-in-class experience to our partners and ensuring creators are positioned for success on Amazon Music. You will lead the development and management of select priority partnerships in the United States, cultivating robust relationships with podcast creators, audiobook publishers and production teams. You will be responsible for ensuring a seamless, top-tier customer experience that exceeds expectations. The ideal candidate will be a self-driven, results-oriented professional with a proven track record of success in a fast-paced, innovative environment. You should possess a unique blend of experience and a customer-centric attitude that will allow you to thrive in this dynamic, high-impact role. Excellent interpersonal skills, strategic thinking, and a passion for the evolving podcast landscape are essential.Key job responsibilities- Manage and mentor a team of spoken word country managers, providing guidance, coaching, and professional development opportunities.- Collaborate with cross-functional teams, including marketing, product, finance, and legal, to align team efforts with broader business goals. - Manage regional events strategy and execution. - Develop scalable programs for mid and small-sized creators.- Manage podcast and audiobook partner portfolio, ensuing you and the team are providing a seamless white-glove customer experience by maintaining scheduled communications and alignment on cross-promotional opportunities. - Develop and coordinate creator education programs.- Negotiate and secure creative cross-promotional campaigns with creators, publishers and networks. - Develop and implement a multi-channel, multi-format content marketing plan that supports messaging priorities and aligns business goals.- Track campaigns and perform analyses as needed to monitor effectiveness; communicate results to key stakeholders.- Be an evangelist for spoken word content on AM, explaining the product and value prop to both experienced and emerging partners. - Execute promotional campaigns by coordinating approvals with partners. - Attract and build partnerships with creators, identifying imaginative ways to use Amazon Music tools to drive engagement with creators. - Work with Product team to encourage features that improve partnerships and creator tools.BASIC QUALIFICATIONS- 5+ years of work experience in a content partnerships or marketing/promotions role with the ability to manage relationships with media executives and content creators.- People management experience, with proven ability to train and develop high-performing teams of 5 or more individuals- Excellent understanding of the spoken word/audio landscape including the publisher and creator ecosystems.- Ability to work effectively across internal and external organizations.- Self-starter who is customer obsessed, detail oriented, and an enthusiastic team player.- Ability to drive your own work independently, leading multiple projects with many stakeholders. - Demonstrated success in achieving aggressive short, medium and long-term goals. - Exceptional verbal and written communication skills. ...

Have you always wanted to be a part of something bigger - something that charts a course for the future? Do you love seeing the result of your work reflected in the world around you? Do you thrive on solving problems, spotting patterns and working in an ever-changing environment? Then please, read on!Key job responsibilities• Work with a range of text, speech and other types of data in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer • Opportunity to work in a leading world-class organization, dedicated to making everyday life simpler for millions of people• Competitive salary• Benefits packageA day in the lifeWe are looking for a Data Associate (DA) to undertake the task of foundational labelling functions, such as dialogue evaluation on speech & text data, to assess and improve Alexa’s performance in everyday situations. To effectively change the world, you need to be a bit different - your adaptability, focus, and attention to detail in a constantly shifting environment are unparalleled; you pride yourself on your ability to recognise issues - and come up with elegant and innovative solutions. You will be a part of a diverse team with the shared vision to make huge strides in the world of technology and the way we use Artificial Intelligence. So, an inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe Amazon Data Services organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.BASIC QUALIFICATIONS• Speak, write, and read fluently in German• Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German• High-School or equivalent diploma • Speak, write, and read fluently in English • Knowledge of Microsoft Office products and applications ...

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely, and accurately to a technical audience? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!As an experienced Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer, whose insights drive the continuous improvement of the technical documentation, and the services themselves.While experience with cloud monitoring technologies is preferred, it is not required. You need hands-on technical experience, and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation, and writing and describing command-line and/or code examples.AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases, to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and the Internet of Things.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.100271002810030Key job responsibilities- Author and deliver high-quality documentation and UI text for developer tools and services.- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.- Be the first “customer," providing technical feedback on new features and experiences.- Work with customer data, gather documentation feedback, and drive your insights into content and product planning.- Work with other writers to improve how we write, and evolve how we approach technical documentation as a team.- Drive innovation and growth within your role and also within the AWS documentation group.- Take ownership of your role within a service and drive improvements and enhancements.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers and service teams to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience.- A minimum of 5 years as a senior technical writer or in a programming role with high-quality written work artifacts.- Proven experience designing and delivering developer-oriented documentation.- Experience with or understanding of cloud computing, including cloud storage technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web. ...

We are looking to hire an experienced, thoughtful, strategic Copywriter to join the Brand Innovation Lab Automotive and Restaurants team as we invent new ways of discovering and shopping for top autos and quick-service restaurants brands across the Amazon Canvas. The candidate needs to have a knack for staying at the forefront of technology, delivering clear, compelling narratives and copy for our advertisers. You'll partner with Creative Directors, Art Directors, Designers, Solutions Managers, Strategists, Producers and Sales partners. You'll collaborate with internal teams across the Amazon canvas such as Alexa, Twitch, IMDb, Prime Video, Thursday Night Football, Fresh, and Whole Foods. You'll assist on projects and present to clients, developing work that pushes the creative envelope. With every new technology and acquisition, comes a new opportunity to leverage for our advertisers.This role will use data to uncover insights, craft presentation decks, develop scripts and templates, and concept never-been-done brand experiences. You have strong conceptual, presentation, and storytelling skills, as well as an acute attention to detail. You display exceptional writing skills and are able to simplify complex solutions. Your portfolio must feature interesting, insight-driven campaigns and ideas that solve an advertiser problem through a variety of different media channels including video, social, digital, experiential, voice, radio, and outdoor. This role will be client-facing, so having great presentation skills is a must.Key job responsibilities* Concept, present, and execute innovative ad campaigns and experiences for automotive an restaurants brands.* Partner with Art Directors, Designers, Program Managers, Developers, Strategists and Producers to create customer-focused solutions that deliver on advertiser objectives.* Works collaboratively in developing campaigns, identifying problems, and inventing solutions with minimal guidance. * Collaborates with clients, internal teams, and 3P vendors. * Data-driven and obsessed with understanding customer behavior to invent and simplify.* Create concepts, present and execute campaigns on behalf of our advertiser’s needs.* Ideate and create digital experiences, ad products, commercials, branded content, and event activations.* Ability to manage multiple projects while meeting tight deadlines.A day in the life* Concepting innovative solutions for a product launch.* Creating a unique experience on Fire TV.* Tweaking creative messaging in response to Legal and PR feedback.* Selling through a campaign to brand clients and partner media agencies.* Pitching and helping lead third-party production partners.About the teamThe Brand Innovation Lab team is the group within Amazon that creates one-of-a-kind campaigns and experiences for global advertisers. Utilizing various platforms within the Amazon canvas (Alexa, Twitch, AWS, Fire TV, Amazon Fresh, Lockers, etc.), we create campaigns that reach millions of Amazon customers across our digital channels and in the real-world. The Non-Endemic Automotive and Restaurants Pod specifically deals with large automotive and quick-service restaurants brands that want to partner with Amazon to launch innovative, never-been-done campaigns. BASIC QUALIFICATIONS- 3+ years of experience at advertising agencies and/or in-house creative departments.- Must have an online portfolio URL in your resume demonstrating big thinking that can extend into any medium.- Strong understanding of digital and social platforms, as well as their use within marketing.- Excellent communication, interpersonal, and analytical skills, including the ability to present concepts clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives.- Exceptional writing skills that demonstrate the ability to create campaign content that attracts, retains, and grows an audience.- Must have experience in video production. ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Global Content Editor to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.In this role, you will be responsible for editing and ensuring the quality of global benefits content across major channels that span multiple teams at Amazon. You will manage the lifecycle of important employee benefits content. Working alongside product designers, researchers, and benefits managers, you will craft intuitive, user-focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will develop and maintain comprehensive style guides, ensuring a seamless and consistent experience end-to-end. The ideal candidate has exceptional editing skills with a keen eye for detail, consistency, and clarity across a diverse customer user base. You have exceptional written and oral communication skills, with a keen eye for detail and technical aptitude. Proficiency in one or more content management systems and content structures, with a desire to continuously learn and grow, is essential. With comfort working amidst inherently ambiguous situations, you have an adaptability to adjust an editing approach for different content styles, channels, goals, or customer.Key job responsibilities- Perform all levels of content editing including structural editing, copyediting, and proofreading while adapting to appropriate styles for each content type and channel- Respond to customer requests to create and update content in our content management system in line with process and policy changes within defined contact SLAs and delivery timelines.- Reviewing and editing written content, such as articles, policies, assets, or content fragments for grammar and spelling, accuracy, clarity, and consistency - Identify opportunities to reuse content and reduce manual effort required to maintain duplicate information in multiple places.- Develop and maintain comprehensive copywriting guidelines and style guides- Apply principles of minimalism to provide customers with the right information at the right time without overwhelming them- Inform content strategy to enhance the customer experience based on research, content gaps, and existing content performance- Audit existing content and analyze data to maintain high standards of quality and consistency across all content- Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees- Communicate editorial decisions clearly to leadershipBASIC QUALIFICATIONS- Proven skill in content editing/writing with 3+ years of experience - Previous experience authoring, editing, and publishing headless content in a content management system - Strong communication abilities, both written and verbal - Ability to manage meetings and drive discussions effectively - Excellent collaboration, prioritization, and mentoring skills ...

Do you like Alexa? Do you have a passion for cars? Do you love bleeding edge technology? Amazon Smart Vehicles continues to grow and is looking for an exceptional Senior Technical Writer to work on enabling the next wave of voice forward experiences for the car. The team seeks to provide seamless experiences for customers with Alexa in the car and associated products to help the car manufacturers to improve their in-vehicle experiences over time.It's Day 1 for Amazon Smart Vehicles and we are working on building products that enables car manufacturers to integrate different voice forward experiences like Navigation, Car Control, Communications and Entertainment seamlessly. We are looking for a Senior Technical Writer to create the technical documentation that Automakers will use to integrate our SDKs into their platforms. This person will hit the ground running and create the content and educational materials that enable third-party developers to easily integrate with Amazon Smart Vehicle products and solutions. Your expertise will include strong contextual writing, a love for coherent information architecture, and a desire to dive deep and get things done.As a technical writer for Amazon Smart Vehicles, you’ll need to put yourself in the developer’s shoes and deliver the resources they need to get started quickly and to launch new voice-enabled vehicles and automotive accessories!The ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high-quality technical content, drive complex documentation projects, collaborate with technologists, quickly grasp new technical concepts with enthusiasm.Join us to become a member of a new initiative that involves building new and innovative experiences for the car. Not only do we deliver high-impact customer facing applications, we also focus on learning, sharing, innovating and having fun at work. Here is a list of things we do differently: - We have significant influence on overall strategy. - We have a lot of diversity in the technologies we use. - We are fast paced—like really fast. - We support and encourage learning and sharing new technologies and skills. - We have almost zero operational overhead.Key job responsibilities- Manage simultaneous documentation projects, including building and running the workflows where you engage with the engineering stakeholders across the organization to raise the bar on and publish their content- Edit and deliver technically accurate documentation to help developers successfully adopt Amazon SDKs and services- Own the editorial bar for the entire documentation set, including the documentation architecture, editing and testing- Continuously gather information from Business Development, Product Management, Developer Marketing, and Tech Support to produce best practices and react to the needs of developersAbout the teamOur team enables embedding Alexa into the vehicle allowing you to ask Alexa to roll down windows, call mom, navigate to starbucks and play FM in addition to what you can do with Alexa at home. Our product is linked under Products menu, on Developer portal Alexa URL here: https://developer.amazon.com/alexa-voice-service/alexa- auto-sdk and source code is available on https://github.com/alexa/alexa-auto-sdk. Our mission and vision is to make your drives safer, productive and entertaining.Please do also take a look at some of the interesting media coverage:-* https://www.cnbc.com/2019/06/05/apple-google-amazon-and-microsoft-are-getting-into-our-cars.html* https://www.gearbrain.com/which-cars-have-amazon-alexa-2525958778.html? rebelltitem=8#rebelltitem8* https://www.digitaltrends.com/cars/garmin-drivesmart65-puts-alexa-in-your- car-and-tells-you-where-to-go/* https://www.teslarati.com/rivian-r1t-responds-to-amazon-alexa-remars/* https://www.pocket-lint.com/cars/news/148282-alexa-is-now-available-in- recent-bmw-and-mini-carsBASIC QUALIFICATIONS - Bachelor's degree in Technical Communication, Computer Science, Information Design, or related field or equivalent experience - 5+ years of content creation and copywriting within a enterprise, Professional Services organization, or similar practice- 3+ years of experience reading a programming language such as Java, JavaScript, or Python - 1+ years of technical documentation creation for software products preferably APIs and/or SDKs. - Working knowledge of documentation tools and repositories to develop templates, manipulate output styles, tag and manage technical content - Experience working directly with engineers and other technical subject matter experts ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in German• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in German language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: German • Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Amazon is an E-Commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being "the world's most customer centric company."Key job responsibilitiesManages team size of approximately 25 ML Data Associates.· Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.· Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals· Uses data to set/revisit operational goals and manage activities· Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics· Presents data in business meetings/reviews· Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.· Coaches direct reports on demonstrating leadership principles in their role.· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.· Holds team members accountable for performance based on metrics and adherence to rules and guidelines.About the teamOur team's mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.BASIC QUALIFICATIONS• Bachelor’s Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication. • Experience managing high performing teams of up to 20-25 direct reports • Strong proficiency in English across verbal, written, reading, and comprehension skills. • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Strong interpersonal, analytical and communication skills. • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Demonstrated passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situations ...

As an Amazon Web Services (AWS) Solutions Architect for the AWS Technical Content Experience (TCX) Team, you will be a vital contributor to creating new digital experiences (using both new and existing content, some of which you will write) designed to give AWS customers a predictable frame of reference for making strategic AWS technology choices before they start learning, building, deploying, or optimizing on AWS. It will also cover what they need to know if they’ve already started.In this role, you will partner with solutions architects, engineers, technical writers, and other thought leaders to bring together existing and new content and functionality to support customers’ needs. As an AWS generalist, you will work across AWS product and service teams, and with other key stakeholders, to identify requirements and key dependencies for content planning and development. The AWS TCX team writes and provides support for a diverse audience including developers, DevOps professionals, IT professionals, technical program managers, and scientists. We create, publish, and orchestrate content experiences across a number of AWS sites that feature technical content, including the AWS Documentation site. We also innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn the inner workings of AWS services so that we can create accurate documentation, and influence or design of the customer experience. We know that what we do makes a difference in the successful adoption and implementation of AWS services.The ideal candidate is a strong collaborator. You have backbone and advocate on behalf of our customers, yet you are able to disagree and commit when needed. Your technical background enables you to inspire Solutions Architects and other subject matter experts to provide the guidance customers seek. You are a leader with excellent writing, editing, time management, and communication skills. You know what our technical customers need to effectively adopt AWS. Key job responsibilities• Use data and customer feedback to drive insight into recommendations for content topics, features, and functions.• Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.• Guide AWS subject matter experts in developing a prioritized set of content that helps customers understand what they need to know before building on AWS. You’ll serve as an advisor and a technical reviewer to ensure content accuracy and integrity. You’ll help field authors obtain inputs from technical leaders, engineering teams, and other members of the AWS field across a wide range of technology domains.• Collaborate closely with content strategists, technical writers, and UX designers to identify and fill content gaps, define an overarching content strategy, and optimize published content based on customer feedback.• Drive creative and critical thinking with the ability to deliver projects from inception to completion.Note: This role will not support customers in 1:1 engagements, nor have account-based About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience ...

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.Amazon Music Unlimited subscribers in the U.S., UK, and Canada can now listen to one audiobook a month from Audible’s unparalleled library of premium audio storytelling content, including a U.S. catalog of more than 1 million of the most popular and enduring audiobooks in the world.We are looking for an Audiobooks Programmer to drive engagement with our audio streaming service in US, UK, CA through audiobooks content programming. The programmer will be part of the Global Spoken Word (audiobooks and podcasts) team and will be responsible for our audiobooks programming strategy and curation including setting quarterly and monthly audiobook content themes that all content marketing teams will focus on to drive growth and engagement, in addition to curating the in-app audiobook experience. This person will work closely with audiobooks content strategy, marketing, industry relations, and product teams on customer and partner-facing initiatives.The ideal candidate will be an avid consumer of book content and be passionate about helping customers find their next best audiobook listen. They will be creative and analytical, and adept at synthesizing learnings from customer engagement into a clear programming strategy. They have exceptional experience in programming and curation and expertise in book content, genres, titles and authors. They are able to collaborate across audiobooks content marketing, product marketing and have the ability to work independently under time constraints to deliver results. They have an entrepreneurial spirit, a creative mindset for pushing boundaries, and are comfortable with executing initiatives and experiments and possessing the ability to work effectively with a large number of stakeholders. They will need to communicate clearly and persuasively, both verbally and in writing.Key job responsibilities• Use data, research, and expert-level knowledge of wide-ranging genres, titles and authors to create and refine curated content• Gather, analyze, report, and act on customer engagement and content usage data• Research the needs of specific customer segments and apply findings to craft tailored content for those audiences• Support external partner efforts through analyzing ongoing partner content priorities and connecting to an editorial focus• Devise and pitch ideas for curatorial efforts• Contribute to cross-functional marketing efforts focused on audiobook content• Provide inputs on tooling improvements and the publishing processBASIC QUALIFICATIONS• Bachelor's degree or equivalent experience.• 3-years work experience in spoken word programming, editorial, or a related role.• Demonstrate in-depth knowledge of spoken word categories.• Books, Audiobooks or Publishing Industry knowledge. ...

As cloud, machine learning, and AI technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud and generative AI skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.The Amazon Web Services (AWS) Training and Certification team is seeking an experienced, driven, and collaborative Technical Editor to create and drive quality standards while editing AWS technical certifications in a rapidly evolving and expanding landscape for global delivery. The ideal candidate will have experience in exam development, have experience editing technical content, be detail driven, and be able to drive consistency and unity across multiple content deliverables. Working with Exam Development Program Managers and Subject Matter Experts on the team, you will use the editorial process to ensure a high-quality content experience.Key job responsibilities• Manage and maintain the editing process, ensuring multiple quality checks for organization, clarity of content, technical accuracy, and style.• Manage and maintain an internal style guide and word lists for group use.• Implement changes to content to align with internal style rules.• Manage editing schedules and workflows, work with internal stakeholders to adjust priorities and schedules as needed, and communicate timelines.• Periodically audit and review exam items to determine whether format or content changes/updates are required. • Remain current on new developments in technical writing, editing and publishing, including technological enhancements that may affect the company.• Facilitate and assist with exam development workshops (as needed)About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s Degree in English, Technical Communication, or related field, or equivalent work experience• 3+ years of experience editing content using/managing a style guide • 3+ years of experience editing technical content (exam content preferred) OR 3+ years of experience editing exam content (technical content preferred) • 3+ years of experience managing multiple projects and setting their schedules and priorities ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! Key job responsibilities• Maintain and follow strict confidentiality as customer privacy is our biggest tenet• Work with a range of different types of data including but not limited to text, speech, image, and video in Italian• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.• Serve as a subject matter expert for Machine Learning (ML) data workflows, demonstrating proficiency in researching, generating factually and grammatically accurate responses, ranking responses, creating grammatically correct text, and annotating images and videos• Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.• Eye for detail and ability to pivot from one category of requirement to another instantaneously.• Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.• Responsible for identifying day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations• Demonstrate ownership in floor support to clarify internal queries during execution on need basisA day in the lifeWe are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.About the teamThe team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you.BASIC QUALIFICATIONS• Fluent proficiency in Italian language, including grammar and spelling (both written and spoken). • Comfortable working with speech from various dialects and accents of one or more of the following regional languages: Italian• Business proficiency (B1+) in English language. • High-School or equivalent diploma. • 2+ years of professional work experience with demonstrated task execution ability ...

Can you document and explain complex information clearly and concisely? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. You will be part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!Code: 10027, 10028, 10030Key job responsibilities- Author and deliver high-quality conceptual and procedural content, API reference documentation, and code examples - Develop, negotiate, and drive content strategy in alignment with product strategy and Amazon content guidelines- Work with customer feedback, use website and content engagement data, and direct your analysis and insights into improving content performance and strategy - Advocate for optimal customer experiences, dive deep to develop domain expertise, and function as the first customer for your products- Work with other writers to improve how we write, hire and develop talent, and identify and drive opportunities to boost team efficiency.A day in the lifeOur team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies - Experience using content publishing tools to write, format, manage, and publish technical content on the web - Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

We are looking for a BIM Manager to join our AMER based team!Amazon’s Data Centers are industry leading examples of innovation in the areas of space utilization, energy efficiency, and cost effectiveness. We are known for our speed to market and reliability. We are the global team responsible for the design and operation of critical industry leading Data Centre facilities throughout the world.Our Design Engineering Teams are on the forefront of creating and delivering the most innovative products to our customers; and are known for being diverse and upbeat while changing the face of Cloud Computing. We continue to grow and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. At Amazon we do highly support continued learning opportunities and focus on continued employee development.Our BIM Managers have:• Hands-On BIM Expertise: Practical experience in BIM from design to construction oversight, ensuring model accuracy and coordination.• Project & Risk Management: Strong understanding of BIM deliverables and the ability to manage BIM-related risks tied to project milestones across disciplines.• Multi-Disciplinary Knowledge: Expertise in MEP (Mechanical, Electrical, Plumbing) and CSA (Civil, Structural, Architectural) for seamless model integration.• Software Proficiency: Extensive (hands on) experience with platforms like Autodesk Revit, Inventor, Navisworks, Tekla Structures, and Power BI to optimize workflows, performance and cross software collaboration.• Detail-Oriented & Collaborative: Detail-focused professionals with excellent communication skills who thrive in team environments and ensure high-quality deliverables.• Dependable & Motivated: Highly reliable and motivated, bringing strong leadership and problem-solving skills to complex projects.Key job responsibilities• Ensure adherence to company BIM standards and Information Exchange Requirements (EIR) across projects.• Oversee the creation and management of BIM Execution Plans (BEPs) to align with our customer needs.• Perform thorough quality checks on BIM models, ensuring accuracy and compliance with AWS standards.• Enforce strict quality control processes to maintain high standards in all deliverables.• Oversee coordination and clash resolution between disciplines (MEP, CSA), ensuring smooth integration.• Monitor and ensure resolution of design conflicts using Navisworks.• Support the data center lifecycle from scope of work development, contracting, and design through to construction and operational phases.• Facilitate the collection of lessons learned both during the project and post-completion, applying insights to improve existing and future projects.• Manage concurrent projects across different geographical locations, ensuring consistent BIM application.• Collaborate with global teams to ensure smooth workflow and information exchange.• Manage BIM-related risks tied to project milestones and deliverables, addressing issues proactively.• Provide regular BIM performance reports using tools like Power BI.• Offer training and mentorship to team members on BIM tools and company standards.• Support internal teams in optimizing BIM workflows.• Developing new BIM strategies and leading implementation efforts• Deliver high-quality results while fostering a positive, enjoyable work environment.BASIC QUALIFICATIONSWE LOVE DATA, so please apply with your detailed CV and portfolio! Your CV and portfolio should outline how your experience and skills align with the following qualifications. Please ensure that you only share non-confidential information and materials that are allowed for public viewing. Together, these documents will give us a clear picture of how you meet - and potentially exceed - our expectations for the Senior BIM Manager role.• Master’s degree in Architecture, Engineering, or a related field.• 5-10 years of experience hands-on work on large-scale, complex multi-disciplinary data center projects as a BIM Manager.• In-depth understanding of industry BIM standards like ISO 19650, AIA, or PAS 1192.• Experience in creating, updating, and enforcing BIM Execution Plans (BEPs).• Strong ability to oversee BIM coordination processes with multiple project stakeholders.• Strong experience with Navisworks Manage for clash detection and model coordination, including integrating models from multiple disciplines and file formats.• Proven ability to enforce quality control processes and ensure project teams are implementing these checks effectively.• Extensive hands-on experience performing detailed quality checks on BIM models, Revit family creation, managing complex model assemblies, and producing high-quality technical drawings and BIM models.• Experience in other modeling tools such as Tekla Structures, Inventor or Solidworks.• Ability to handle both CSA and MEP modeling challenges and resolve design clashes in real time.• Experience using Power BI to integrate BIM data for real-time project reporting, model analytics, and visualization of project performance metrics.• Strong experience with visual programming tools such as Dynamo or scripting languages (Python, VBA) or C# to automate BIM workflows and enhance productivity.• Experience integrating Revit models with Dynamo for workflow automation including hands on experience in automation of model audit and quality control of deliverables.• Experience in developing model classification systems within Revit models. • Creating IFC models to support cross software collaboration and openBIM methodology. ...

Ring Customer Support is hiring a seasoned wordsmith with a passion for delivering crisp and concise information to internal and external customers. This role will uphold dynamic editorial standards that meet customer needs, based on insights from user experience and engineering partner teams. This position will dive deep in real-time feedback and provide guidance to the content team on how to raise the bar on content. A successful candidate brings both editorial and project management experience and demonstrates the ability lead and persuade colleagues to ensure a unified approach to content development.Key job responsibilitiesLeads weekly editorial meeting to guide the Ring Customer Support content team on best practices and dynamic trends, based on data analysis.Conducts routine audits of internal associate knowledge base and external-facing customer troubleshooting content to close gaps.Serves as liaison between data insights and user experience leaders to ensure the most up-to-date information informs editorial strategy. Authors Amazon documents, including strategy papers, retrospectives, and style guides to ensure the content team continuously raises the bar on user experience. Collaborates with the Ring CS video producer and visual editor to shape strategy around troubleshooting videos and animations. BASIC QUALIFICATIONSCommunications-related degree or work experience (journalism, marketing, public relations, etc.). Five or more years of experience in a corporate environment in roles that required project ownership. ...

Join AWS and lead our thriving re:Post community, where millions of AWS customers come to learn, share, and solve problems together. As the Community Program Manager, you'll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problem-solving. Your leadership will ensure that our community is vibrant, engaged, and continuously growing, directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.Key job responsibilitiesYou will lead the development and implementation of strategies to nurture and expand our re:Post community, ensuring it becomes the premier destination for AWS knowledge and peer-to-peer support.* Community Growth: Develop and execute innovative strategies to boost community engagement and high-quality content contributions.* Expert Connections: Strengthen the connections between community members and AWS experts, facilitating knowledge exchange and fostering a culture of collaborative problem-solving.* Collaborative Intelligence: Leverage the power of generative AI to enhance the community's collective intelligence, empowering members to solve complex challenges more effectively.* Recognition Programs: Create and implement programs that celebrate our most valuable contributors, inspiring continued participation and excellence.* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.* Cross-functional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.A day in the lifeAs the Community Program Manager, you'll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later, you could find yourself facilitating a meetup between top community contributors and select AWS experts, fostering knowledge exchange and building stronger connections within the community. You'll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership, showcasing how the community's collaborative problem-solving is driving customer success.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience in community management, preferably in the tech sector- Proven track record of developing and implementing successful community engagement strategies- Excellent communication skills, able to engage effectively with both technical and non-technical audiences ...

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.Amazon Web Services has an opening for a Technical Writer located in Seattle, WA who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with other Technical Writers, AWS builders, and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support. Key job responsibilitiesThe primary responsibilities for a Technical Writer include:• Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.• Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback. • Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.• Work directly with development teams, AWS Support stakeholders, and other Technical Writers to produce world-class knowledge base articles.• Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.• React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.• Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS• 5+ years of experience as a technical writer or editor of technical documentation.• 5+ years of experience delivering content publication plans or managing multiple projects.• 3+ years of experience using HTML for web content.• Demonstrated experience working with style guides, legal guidelines, and security policies. • Bachelor’s degree in English or related field, or have 4+ years equivalent industry or military experience. ...

Are you looking to work in one of the most innovative and customer-centric businesses on earth? Do you have a passion for learning and developing yourself and others? Consider joining the FR CX Amazon Canada Team, and help us provide our French-speaking customers with an excellent experience. We are currently looking for a motivated linguist to join our team as a Translation Specialist for Canadian French. The successful candidate will be well organized, driven, and passionate about delivering the right level of quality of translations to our customers. They must have the ability to communicate well with colleagues, external partners and other stakeholders and be able to provide structured feedback. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate.Cherchez-vous à travailler dans l'une des entreprises les plus innovantes et les plus axées sur le client au monde? Vous avez une passion pour l'apprentissage, et votre propre développement et celui des autres vous tiennent à cœur? Envisagez de rejoindre l'équipe FR CX d'Amazon Canada, et aidez-nous à offrir à nos clients francophones une excellente expérience. Nous recherchons actuellement un(e) langagier(ère) motivé(e) et talentueux(se) pour rejoindre notre équipe en tant que spécialiste en traduction de l’anglais vers le français canadien. Le candidat retenu sera bien organisé, motivé et passionné par la prestation du bon niveau de qualité des traductions à nos clients. Le candidat doit être capable de bien communiquer avec ses collègues, les partenaires externes et les autres prenantes, et être en mesure de fournir des commentaires structurés. Il doit être à l'aise de travailler dans un environnement international au rythme rapide, où le changement et l'ambiguïté sont présents, car nous nous développons, nous améliorons et nous innovons constamment.Key job responsibilities- Manage and prioritize quality check queues, efficiently conducting reviews of linguistic work from freelance translators, peers, and external vendors. Proofread and evaluate content to ensure adherence to both customer and company quality standards. Maintain a systematic approach to queue management, balancing workload and deadlines to optimize quality assurance processes across various projects and language pairs.- Control and improve machine-translation engines’ quality by assessing output and providing linguistic feedback.- Provide feedback and linguistic coaching to your peers, freelance translators and other external vendors and engage in quality improvement initiatives when needed.- Proactively spearhead and reactively support cross-functional language initiatives by collaborating with leadership, business, and technology teams. Drive the development and implementation of language-related projects and programs, including training initiatives, to meet evolving organizational needs. - Leverage your unique skills and expertise to identify opportunities for language optimization across departments, ensuring alignment with strategic goals and fostering a culture of effective communication.- Develop and implement measures to drive internal quality improvement in collaboration with cross-functional teams. Investigate quality variations and monitor progress across departments. As a secondary responsibility, oversee external vendor quality, addressing significant issues when they arise.- Gérer et prioriser les files d'attente de contrôle de qualité, en effectuant efficacement des révisions du travail linguistique des traducteurs pigistes, des collègues et des fournisseurs externes. Relire et évaluer le contenu pour assurer le respect des normes de qualité des clients et de l'entreprise. Maintenir une approche systématique de la gestion des files d'attente, en équilibrant la charge de travail et les échéances pour optimiser les processus d'assurance qualité à travers divers projets et paires de langues.- Contrôler et améliorer la qualité des moteurs de traduction automatique en évaluant les résultats et en fournissant des commentaires linguistiques.- Fournir des commentaires et un encadrement linguistique à vos collègues, aux traducteurs pigistes et aux autres fournisseurs externes, et participer aux initiatives d'amélioration de la qualité lorsque nécessaire.- Prendre l'initiative de manière proactive et réactive pour soutenir les initiatives linguistiques interfonctionnelles en collaborant avec les équipes de direction, d'affaires et de technologie. Diriger le développement et la mise en œuvre de projets et de programmes liés aux langues, y compris des initiatives de formation, pour répondre aux besoins organisationnels en évolution.- Utiliser vos compétences et votre expertise uniques pour identifier les opportunités d'optimisation linguistique dans tous les départements, en assurant l'alignement avec les objectifs stratégiques et en favorisant une culture de communication efficace.- Élaborer et mettre en œuvre des mesures pour stimuler l'amélioration interne de la qualité en collaboration avec les équipes interfonctionnelles. Enquêter sur les variations de qualité et suivre les progrès dans tous les départements. En tant que responsabilité secondaire, superviser la qualité des fournisseurs externes, en abordant les problèmes importants lorsqu'ils surviennent.BASIC QUALIFICATIONS- French at a native level.- Oral and written communication in English.- A great deal of personal initiative, decisiveness and independence.- Strong and structured communication & exceptional collaboration skills.- Flexibility, proven ability to prioritize and work towards deadlines.- Strong working knowledge of CAT tools, MS Word and MS Excel, Outlook.- Français (niveau de langue maternelle).- Compétences complètes en communication orale en anglais.- Beaucoup d'initiative personnelle, d'esprit de décision et d'indépendance.- Communication solide et structurée et compétences exceptionnelles en collaboration.- Flexibilité, capacité avérée à établir des priorités et à travailler dans le respect des délais.- Solide connaissance pratique des outils de TAO, MS Word, MS Excel, et Outlook. ...

The Amazon General Intelligence Data Services (AGI-DS) organization is engaged in data processing to support generative, large language AI models. The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa’s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day. Come build the future of AI with us.Amazon is seeking a Technical Writer (TW) to join our AGI-DS organization. This role focuses on creating and updating instructions for data labeling according to inputs from internal Amazon customers and feedback from Operations stakeholders. The TW will engage in customer meetings, develop content, provide feedback on tooling UI, and support trainings/knowledge shares of content.In this role you will have the opportunity to work with a talented team of technical writers and PMs to produce data processing documentation for a cross-functional environment. The Conventions team plays a vital role in getting our Language Data Analysts trained quickly and making sure that the details of our processing standards are clearly described and easy to understand. The ideal candidate has the ability to deliver high-quality technical documentation, excellent communication skills, as well as a technical and linguistic aptitude that enables effective interaction with Data Analysts, AI modelers, and Language Engineers.Key job responsibilities* Produce high-quality guidelines to train annotators on improving and evaluating generative AI models * Make suggestions for updating or improving our content standards * Follow existing content maintenance and support mechanisms * Help define writing projects and determine priorities * Peer review other Technical Writers’ work * Work on an exploratory project, such as an interactive tutorial, a Standard Operation Procedure (SOP), or your own great ideas * Lead meetings with customers, provide feedback on tooling UI* Support training and knowledge shares of contentAdditional Responsibilities may include:* Building a thorough understanding of labeling conventions and provide support to global sites * Contributing to process improvements to reduce handling time and improve data output * Providing quality expertise to other team members and coaching improvementsBASIC QUALIFICATIONS* BA degree in Technical Writing, English, Linguistics, or a related field * Experience developing web content and using HTML, XML, or other markup languages * Ability to quickly grasp technical concepts and learn in-house user-interface tools * 3+ years of experience in language technology or technical writing roles * Strong writing skills, both technical and creative * Native level fluency in English * Excellent organizational, written, and verbal communication skills* Strong analytical, problem-solving, and critical-thinking skills * Independent, proactive, and self-motivated with record in timely delivery of requests ...