Fulfillment & Operations Management

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your hourly workforce - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

The North America Operations’ Workplace Health and Safety Team is looking for a Director to be a leader of leaders in the Amazon Logistics operational Business Unit to drive safety initiatives and business partnerships. This leader will lead the successful implementation of a comprehensive safety strategy to enable and promote safe and efficient workplace practices for thousands of employees across the North America Amazon Logistics (AMZL) Workplace Health and Safety (WHS) Organization.Workplace health and safety subject matter expertise (SME) and knowledge of OSHA, ANSI, and other standards are crucial. This leader needs to maintain agility and flexibility to ensure programs are put in place and adopted by Operations and WHS ensuring we are always doing what is right for the safety of our associates, contractors, and anyone coming onto our sites. Key job responsibilities• Management of safety strategy, delivering solutions that address operational safety and health issues across AMZL.• Ability to build trust and confidence with the Operations and World Wide WHS team and other stakeholders; influencing change through comprehensive risk assessments and safety data analysis.• Create clear, concise, and consistent communications. This individual will help teach and train their Business Unit Senior Operations and Senior Regional WHS Leaders in safety leadership and Amazon WHS policies and assist their regional teams in incorporating WHS standards at their sites.• Excellent knowledge of WHS program to include safety and ergonomics with the ability to demonstrate this expertise when working with Operations.• Responsible for leading a team of WHS Regional Managers in their Business Unit. This individual must create and execute leadership development plans for their team. Their WHS team must have expectations communicated and receive frequent and appropriate feedback. This individual must ensure they are executing to the core competencies of an Amazon WHS professional and demonstrates the ability to judge and assess WHS talent and select appropriate bench strength to current and future business needs.• Partner with leadership across all levels to provide direction, guidance and correction to teams and processesBASIC QUALIFICATIONS• Bachelor’s degree in EHS, business, engineering, or similar field • 10+ years of relevant experience in safety, compliance, and/or regulatory affairs, including experience developing and implementing safety strategies and programs • Experience hiring, developing and leading large diverse teams • Ability to travel 50-75% of the time ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center. As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet. Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint. Strategic Responsibilities & Deliverables: - Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations - Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building. - Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable - Mentors and develops leaders and staff - Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire. - Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives Additional Job Elements: - Lift and move totes up to 49 pounds each - Regular bending, lifting, stretching and reaching both below the waist and above the head - Must be able to stand/walk for up to 10-12 hours - Should be able to work in environments with variable noise levels, lighting conditions and temperature variation. - Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitationBASIC QUALIFICATIONS- A completed Bachelor’s Degree in a technical field from an accredited university - Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment - Experience with performance metrics, process improvement, and Lean methodologies - Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations - Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays ...

As a Site Procurement Manager for the Amazon Fulfillment Center team, you will serve as the bridge between centralized Procurement and the building leadership. You will own the site’s indirect procurement operation responsibilities at a site level, including vendor management of 3rd party service providers, purchase order management, and inventory management. You will lead supplier management KPI and metrics reporting, and work with stakeholders to find and understand deviation and improvement areas. You will provide procurement leadership and align with the building leadership team to drive efficiencies and improvements at the site(s).• Provide procurement operations support for the fulfillment center, including supplier management (goods and services), non-inventory labor, flow, and space models, cycle counts, inventory management, and procurement transaction and expediting support. • Lead and develop team of non-Inventory associates to ensure building has adequate resources and is set up for success.• Develop deep knowledge of non-inventory items and align with like buildings to drive best practices• Manage and drive safety compliance for non-inventory teams during day-to-day activities and partner with regional/local safety teams for safety issues and escalations at the site level.• Manage KPI to measure, control and benchmark procurement processes including creation of recurring metrics reports to drive improvements for the Operations network• Develop relationship across the building and network to ensure best practices are being shared and implemented• Align with internal customers, Finance and Procurement Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics• Assist Finance and internal customers to determine budgets and maintenance for blanket PO management.• Using input from the category team, build the category metrics model to track and monitor performance in relationship to the category strategy, such as supplier scorecard and other site audits on 3P services.• Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions• Work in partnership both internally and with suppliers to develop innovative solutions to provide Procurement support to the Operations network• Develop and implement ways to measure suppliers to drive continuous performance improvement on behalf of Amazon• Coordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.• Partner with AP, Suppliers and various internal teams to ensure timely resolution of vendor payment issues• Support the centralized Procurement team (iSChOC), and Global Procurement Organization (GPO) Pillars, including ProcOps, Category, Supplier Diversity, Supplier Management, Procurement Excellence, Reusables, Technology, and PMO.• Work is done in a warehouse environment that requires frequent walking around the building. You should feel comfortable working in an environment with varying temperatures as many buildings have dock doors that open throughout shifts.BASIC QUALIFICATIONS- • 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- • 1+ years of employee and performance management experience- • 3+ years of supply chain experience- • 3+ years of supply chain operations experience- • Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- • Experience with supplier or vendor relationship management ...