DLS Interpreter BP (SLS-ASL), Specialty Accommodation Services

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events. The DLS Interpreter Business Partner is a key member of our Specialty Accommodation team, providing ASL interpreting services to Amazon applicants, candidates and employees who are Deaf or Hard of Hearing. The Interpreter is a subject matter expert (SME) in ASL interpretation services and will provide consultation and collaborate across teams to solve complex problems in ASL language accommodations. Successful interpreters are highly skilled, able to respond to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. Interpretation in this role may also involve periods of standing, and walking in a fast-paced environment with possible varied noise levels.An Interpreter can be assigned to work primarily with a single employee for all or part of their work days, permanently or temporarily and/or the interpreter could be assigned to rotate through a large group of Deaf Employees at one or more locations. The interpreter assignments may include (but are not limited to):In-person and over video services for:o Group meetingso Eventso Meetings with individual employeeso Meetings with high confidentialityo Meetings with sensitive informationo Highly technical contento Recorded presentationsKey job responsibilities• Demonstrate high quality interpretation skills between English and American Sign Language.• Communicate well in both verbal and written English.• Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings and roles.• Comfortable interpreting in video environment.• Arrive to shifts and assignments on time and prepared for work. Flexible in work hours to support meetings outside of traditional business hours, including overnight and weekend requests.• Provide effective communication in on-site services environment.• Provide stellar customer service to both internal and external customers.• Collaborate in a professional manner with multiple stakeholders.• Work effectively with minimal supervision.• Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines.• Ensure compliance with standard work, code of professional conduct, federal/state regulations, and company policy.• Maintain system records to ensure accurate and timely documentation of interpreting assignments.• Consult, coordinate and partner with our third-party external vendors and internal HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.• Perform outreach and training for ASL language access across geographic areas.• Work collaboratively and professionally with other interpreters during assignments.• Travels to various domestic locations to support meetings.• Travel will include regional travel and possible US and international travel, dependent on business needs• Flexibility in scheduling that will include evening and/or weekend work hours.• Comfortable with ambiguity. • Other duties as assigned.• 2 + years of related professional interpreting experience, including VRI services, with strong demonstrated experience interpreting in the all areas of business and/or warehouse environment. • - OR Successful completion and mentor recommendation from Amazon Interpreter Practicum program • Fluency in both American Sign Language and English with superior sign-to-voice and voice-to-sign language skills and an elastic linguistic range to match customer needs. • Expert knowledge in US interpreting industry standards of practice, RID Code of Professional Conduct, and Deaf culture. • RID (Registry of Interpreters for the Deaf) Certification, or BEI-Advanced Level Certification. • - In lieu of certification, 10+ years of professional experience with a set path to certification will be considered. • Demonstrated ability to deal with confidential information, including sensitive human resources situations. • Strong problem solving, time management and priority-setting skills. • Bachelor’s degree or equivalent in RID alternative pathway. • Competency working within a diverse and inclusive environment; including awareness of personal bias and align with company-wide Global Diversity Equity and Inclusion (GDEI) goals.• Bachelor's Degree from accredited University, or RID Alternative Pathway equivalent. • BEI-Master Level Certification. • Trilingual skills (English, ASL and one or more foreign spoken language) • 5+ years professional interpreting experience in a wide variety of environments, including technology-relevant or warehouse settings. • Experience using tactile ASL and close visual interpretation for individual who are DeafBlind. • Oral interpretation for deaf or hard of hearing individuals who rely on lip-reading. • Intermediate skills with MS Office tools such as Word, Excel, and Outlook • Exceptional customer service and communication skills, both verbal and in writing.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Translation Program Specialist, Amazon Customer Service, Shipping and Delivery Support (SDS)

Amazon’s Shipping & Delivery Support (SDS) team develops and maintains support content for customer service associates, delivery drivers, and customers around the world. We are looking for a Translation Program Specialist to assist the delivery of high-quality translations for the global organization.This individual will have the ability to work autonomously in a fast-paced environment, while adhering to tight deadlines, and managing multiple projects at a time. The individual will be passionate about improving both the customer and content author experience. The individual will aggressively deliver on incremental projects and tactical work that contribute to a world-class localization function within Amazon Customer Service.Key job responsibilities• Receive daily translation/localization requests from internal team and stakeholders.• Create and manage translation projects in the Amazon Translation Management System (ATMS) by outsourcing to vendors.• Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs.• Troubleshoot issues or questions regarding target audience, file type, and business requirements.• Respond to linguistic queries from translation vendors. Request feedback from internal stakeholders and coordinate with vendors for implementation.• Use project management methodology, including risk management; plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.The ideal candidate will have the ability to comprehend complex technical concepts and processes. They will have demonstrated project management experience, and the organizational discipline to track and manage work for several complex projects simultaneously. The candidate will have a proven ability to make quick decisions in ambiguous situations, a record of extraordinary attention to detail, and strengths in Dive Deep and Learn and Be Curious.• 2+ years of experience in project management and localization.• Excellent business communication skills• Experience working in a global, cross-functional, multilingual team.• Proven ability to learn new software, concepts, and processes. • Strong attention to detail. • Passion for intercultural communication. • Proven organizational skills and ability to multitask. • Ability to work independently with little oversight. • Ability to ask critical questions to comprehend customer needs and discover the root cause of issues. • Fluency in one or more non-English languages. • Comprehension of translation/localization industry processes. • Knowledge of localization tools, translation management systems, and working knowledge of content management systems. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Localization Editor (EN-FR_CA), Amazon Canada French Customer Experience

Are you looking to work in one of the most innovative and customer-centric businesses on earth? Do you have a passion for learning and developing yourself and others? Consider joining the FR CX Amazon Canada Team, and help us provide our French-speaking customers with an excellent experience. We are currently looking for a motivated linguist to join our team as a Translation Specialist for Canadian French. The successful candidate will be well organized, driven, and passionate about delivering the right level of quality of translations to our customers. They must have the ability to communicate well with colleagues, external partners and other stakeholders and be able to provide structured feedback. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate.Cherchez-vous à travailler dans l'une des entreprises les plus innovantes et les plus axées sur le client au monde? Vous avez une passion pour l'apprentissage, et votre propre développement et celui des autres vous tiennent à cœur? Envisagez de rejoindre l'équipe FR CX d'Amazon Canada, et aidez-nous à offrir à nos clients francophones une excellente expérience. Nous recherchons actuellement un(e) langagier(ère) motivé(e) et talentueux(se) pour rejoindre notre équipe en tant que spécialiste en traduction de l’anglais vers le français canadien. Le candidat retenu sera bien organisé, motivé et passionné par la prestation du bon niveau de qualité des traductions à nos clients. Le candidat doit être capable de bien communiquer avec ses collègues, les partenaires externes et les autres prenantes, et être en mesure de fournir des commentaires structurés. Il doit être à l'aise de travailler dans un environnement international au rythme rapide, où le changement et l'ambiguïté sont présents, car nous nous développons, nous améliorons et nous innovons constamment.Key job responsibilities- Manage and prioritize quality check queues, efficiently conducting reviews of linguistic work from freelance translators, peers, and external vendors. Proofread and evaluate content to ensure adherence to both customer and company quality standards. Maintain a systematic approach to queue management, balancing workload and deadlines to optimize quality assurance processes across various projects and language pairs.- Control and improve machine-translation engines’ quality by assessing output and providing linguistic feedback.- Provide feedback and linguistic coaching to your peers, freelance translators and other external vendors and engage in quality improvement initiatives when needed.- Proactively spearhead and reactively support cross-functional language initiatives by collaborating with leadership, business, and technology teams. Drive the development and implementation of language-related projects and programs, including training initiatives, to meet evolving organizational needs. - Leverage your unique skills and expertise to identify opportunities for language optimization across departments, ensuring alignment with strategic goals and fostering a culture of effective communication.- Develop and implement measures to drive internal quality improvement in collaboration with cross-functional teams. Investigate quality variations and monitor progress across departments. As a secondary responsibility, oversee external vendor quality, addressing significant issues when they arise.- Gérer et prioriser les files d'attente de contrôle de qualité, en effectuant efficacement des révisions du travail linguistique des traducteurs pigistes, des collègues et des fournisseurs externes. Relire et évaluer le contenu pour assurer le respect des normes de qualité des clients et de l'entreprise. Maintenir une approche systématique de la gestion des files d'attente, en équilibrant la charge de travail et les échéances pour optimiser les processus d'assurance qualité à travers divers projets et paires de langues.- Contrôler et améliorer la qualité des moteurs de traduction automatique en évaluant les résultats et en fournissant des commentaires linguistiques.- Fournir des commentaires et un encadrement linguistique à vos collègues, aux traducteurs pigistes et aux autres fournisseurs externes, et participer aux initiatives d'amélioration de la qualité lorsque nécessaire.- Prendre l'initiative de manière proactive et réactive pour soutenir les initiatives linguistiques interfonctionnelles en collaborant avec les équipes de direction, d'affaires et de technologie. Diriger le développement et la mise en œuvre de projets et de programmes liés aux langues, y compris des initiatives de formation, pour répondre aux besoins organisationnels en évolution.- Utiliser vos compétences et votre expertise uniques pour identifier les opportunités d'optimisation linguistique dans tous les départements, en assurant l'alignement avec les objectifs stratégiques et en favorisant une culture de communication efficace.- Élaborer et mettre en œuvre des mesures pour stimuler l'amélioration interne de la qualité en collaboration avec les équipes interfonctionnelles. Enquêter sur les variations de qualité et suivre les progrès dans tous les départements. En tant que responsabilité secondaire, superviser la qualité des fournisseurs externes, en abordant les problèmes importants lorsqu'ils surviennent.- French at a native level.- Oral and written communication in English.- A great deal of personal initiative, decisiveness and independence.- Strong and structured communication & exceptional collaboration skills.- Flexibility, proven ability to prioritize and work towards deadlines.- Strong working knowledge of CAT tools, MS Word and MS Excel, Outlook.- Français (niveau de langue maternelle).- Compétences complètes en communication orale en anglais.- Beaucoup d'initiative personnelle, d'esprit de décision et d'indépendance.- Communication solide et structurée et compétences exceptionnelles en collaboration.- Flexibilité, capacité avérée à établir des priorités et à travailler dans le respect des délais.- Solide connaissance pratique des outils de TAO, MS Word, MS Excel, et Outlook.- Any additional language is a plus- Ability to make logical decisions while performing tasks even when provided information is ambiguous- Previous experience in proofreading or post-editing of machine-translated content is a great advantage- Strong analytical, writing and editorial skills- Working knowledge of SQL and expert level of Excel is a strong advantage- Toute connaissance d’une autre langue est un atout- Capacité à prendre des décisions logiques lors de l'exécution de tâches, même lorsque les informations fournies sont ambiguës- Une expérience préalable de la correction d'épreuves ou en postédition de contenusAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.