Leadership Development & Training

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

We are looking for an Assistant Manager who can bring Amazon’s customer obsession to life in a grocery environment. You will direct day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.Assistant Managers are experienced in leading large teams to deliver against standard operating procedures. Assistant Managers are natural leaders who are comfortable with change and are always looking for ways to improve their operation. Assistant Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.Key job responsibilities- Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.- Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.- Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.- Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.- Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store. - Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store. - You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift.- Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.About the teamAmazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both a leader and an inventor and you want to join a fast-paced, cutting-edge team that is making history and breaking new ground for Amazon’s grocery stores, this is the place for you.BASIC QUALIFICATIONS- 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university. ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team, and help us empower our customers to build cloud skills. Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical digital training courses, instructor-led training, and hands-on labs and simulations, that get customers deep into AWS technologies. This role gives the opportunity to learn, teach, and play - all while you are building technical training offerings for our customers. Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training, and above all, a passion for learningKey job responsibilities· You get to play! Dive into AWS technologies and solutions, covering domains such as Generative AI, Machine Learning, Data Analytics, Networking, Security, Migration Strategies and more, to understand the services, and develop effective training for our AWS customers. · You get to work across AWS teams! Work with our product managers and other technical leaders, and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training. · You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features. · Please note this role will require some travel (~5%). About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ yr demonstrated experience designing and developing IT or technical training materials- 1+ years of proven experience in one or more IT infrastructure domains (Storage, Compute, Networking, Security, Software Development, Systems Administration, Database Engineering or Administration, Machine Learning, AI, Cloud Infrastructure, Big data, DevOps, or other IT infrastructure domain). ...

Are you a strong business development leader who is passionate about working with Public Sector customers to create transformative workforce enablement strategies to deliver upon their missions and accelerate their journey to the Cloud? We are looking for a Training and Certification (T&C) Technical Business Development Leader for North America Public Sector who thrives on reimagining how we can create and deliver large scale enablement strategies in Public Sector, earns trust with customers and colleagues; cultivates talent and delivers results.As the business development leader for T&C Public Sector for North America, you will have the exciting opportunity to help drive the growth and shape the future of this market for Training and Certification. Your responsibilities will include identifying great ways to improve outcomes for customers, driving revenue and adoption for T&C and helping develop/refine the T&C strategy for the Public Sector Enterprise segment. Your responsibilities will also include building and managing a skilled business development team focused on driving revenue, delivering customer impact and deepening and expanding relationships within key accounts. As a T&C leader, you will create key partnerships to develop the broader Public Sector ecosystem for AWS training products to build momentum and scale in the market.The ideal candidate will possess a technology sales management background that enables them to lead a team of senior business development managers in engagements with CXO level customers. You should also be a self-starter who is prepared to own, define, develop and execute a multi-year growth plan and consistently deliver on revenue targets while also being a strategic thinker.To be successful in this position, you must have demonstrated ability to inspire and foster the right behaviors in others to deliver outstanding results. Strong judgement and a demonstrated ability to lead, collaborate and influence without explicit authority in a complex, matrixed environment are critical to success. You’re Customer Obsessed. Think Big, Earn Trust, and Deliver Results.Key job responsibilities• Coach and manage a team of Business Development Managers, setting team and individual goals and revenue plans and successfully meet or exceed these as a team• Work closely with the Account and Partner Teams to identify, plan and deliver Training and Certification Programs for AWS Partner and Customer Audiences• Own the executive relationships in top Public Sector customers to drive their long term learning and development and transformation agendas in partnership with AWS account teams• Collaborate across teams within AWS and Global Services (e.g., Solution Architects, Product and curriculum, ProServe) that drive strategic impact for the customer and AWS • Maintain a strong relationship with key customers to ensure flawless execution of enablement strategies• Evangelize AWS Training & Certification at company and industry events• Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations• Build & maintain a pipeline of training opportunities and provide regular forecasts• Prepare and deliver business reviews to senior managementAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and developmentBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required ...

The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together. Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader to spearhead our Transformation team and practice. As the Senior Manager, Transformation, you will be responsible for envisioning and delivering innovative organizational development and change management solutions that drive sustainable transformations across the business. Your mission will be to create human-centered transformation experiences that empower our employees to do their best work, while elevating how we deliver for our customers.Key job responsibilitiesTransformation Strategy & Design• Anticipate transformation opportunities by staying ahead of industry trends, emerging technologies, business/workforce needs• Conduct comprehensive assessments to deeply understand cultural values, mindsets, behaviors, and opportunities• Collaborate with customers/leaders to define transformation visions, goals, risks, strategic roadmaps from concept to execution• Design scalable, high-impact transformation solutions (services, tools, playbooks) tailored to evolving business complexity/growth• Continuously enhance solution designs by studying usage data, ecosystem changes, and incorporating cutting-edge practices• Build world-class transformation capabilities by leading cross-functional teams and developing high-performing talentLeadership & Influence• Relentlessly advocate for the business/workforce by identifying transformation opportunities that accelerate goal achievement• Build trusted partnerships by deeply understanding customer contexts and delivering tailored, high-impact solutions• Effectively lead matrixed, cross-functional teams through ambiguous situations, empowering them to achieve ambitious targets• Exhibit outstanding business acumen, applying relevant expertise to shape initiatives• Demonstrate exceptional executive presence, communication abilities, and the gravitas to influence senior stakeholdersOrganizational Development• Effectively manage large-scale organizational changes in partnership with HR specialists, line-HR, and business leaders• De-risk/optimize areas that enhance businesses’ ability to operate as well-designed, well-oiled machines• Incorporate transformation solutions for re-engineering organizations, driving high-performance teams, and solving for conflicts or ambiguities in roles, responsibilities, and work processesExperience Design & Innovation• Lead the design and delivery of scalable, enterprise-wide transformation experiences, services, and tools that meet the evolving needs of our rapidly growing, complex, and globally dispersed businesses• Stay at the forefront of experience design, change, marketing, and enablement practices, technologies, and methodologies• Develop best-in-class transformation playbooks, methods, and reusable assets to scale capability-building and drive innovation• Use audience segmentation, persona development, and journey mapping to craft compelling transformation brands/narrativesChange Management & Strategic Communication• Expertly lead cross-functional, informal, matrixed, and dotted-line teams to maximize performance and achieve transformation goals in ambiguous, fluid environments• Empower, motivate, and actively develop teams and stakeholders to build transformation expertise and drive shared objectives• Develop high-impact, strategic communications (internal materials, org-wide messages, articles) that prioritize the user experience• Set the strategic direction for and lead SMEs and partners in delivering purpose-led, resonating content across channelsImpact-Based Measurement & Continuous Improvement• Define, track, and communicate appropriate performance measurements to stakeholders• Collect, analyze, and continuously improve transformation methods, tools, and reusable assets based on data-driven insights• Partner with science/analytics experts to holistically evaluate solution effectiveness using qualitative/quantitative methods• Leverage measurement insights to drive continuous improvement of solutions and increase transformation success rates• Advise customers/leaders/SMEs by translating analytics into clear, actionable recommendations to unlock organizational valueTravel is expected.About the teamThe Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization development solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together.About AIGC Diverse ExperiencesAIGC values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AIGC?Amazon Advertising, IMDb and Grand Challenge (AIGC) is one of Amazon's fastest growing businesses. We operate at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. Amazon Ads helps grow businesses and brands of all sizes. We do this by providing our customers with ad solutions and audience insights so they can create relevant campaigns that produce measurable results. With our insights, reach, and premium entertainment properties from music to streaming, we help businesses connect with the right audiences in the right places, both on Amazon and wherever they spend time.Inclusive Team CultureIn AIGC, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor's degree in a related field, or equivalent experience• Minimum 10 years of experience leading complex, enterprise-wide transformation initiatives• Expertise in org development disciplines including strategic workforce planning, team effectiveness, and change management• Exceptional qualitative and quantitative research skills, including advanced analytics and statistical modeling• Demonstrated success in customer segmentation and user research• Proficiency in systems thinking, human-centered design, and organizational assessment approaches• Outstanding business acumen and sound judgment to understand customer needs and shape transformation strategies• Knowledge of systems design, automation, and cutting-edge transformation practices/technologies• Proven ability to build trusted partnerships, lead matrixed teams, and influence senior stakeholders• Data-driven decision making and a continuous improvement mindset• Ability to thrive in ambiguous, fast-paced environments while effectively managing constraints• Excellent communication and presentation skills across technical and non-technical audiences ...

*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Join AWS as a Principal Product Manager for AWS Local Zones and drive innovation in the cloud computing landscape. In this role, you will develop and communicate a clear product vision and strategy, leading cross-functional teams to design, build, and launch groundbreaking products. You will work closely with customers to gather and analyze feedback to continuously improve our offerings and ensure customer success. To succeed in this role, you must have a strong understanding of cloud infrastructure, networking, and distributed systems. Proven leadership skills, with the ability to inspire and guide diverse teams, are essential. Experience in gathering and acting on customer feedback, coupled with strategic thinking and excellent verbal and written communication skills, will drive your success. Join us at AWS and be part of a team that’s transforming the cloud landscape.Key job responsibilities- Visionary Leadership: Develop and communicate a clear product vision and strategy for AWS Local Zones. - Innovative Product Development: Lead cross-functional teams to design, build, and launch groundbreaking products. - Customer Focus: Gather and analyze customer feedback to drive product improvements and ensure customer satisfaction. - Market Strategy: Develop and execute go-to-market strategies to position AWS Local Zones as the leading solution for low-latency and data residency use cases. - Performance Metrics: Monitor product performance and make data-driven decisions to enhance product offerings. **Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the futureBASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLEThe Self Service Integration Manager, provides key support to the success and performance of Knowledge Management’s digital self service tools and efforts to drive contact deflection. Under the direction of the Director of Knowledge Management (KM), you’ll be responsible for helping to drive and deliver customer facing self-help solutions and asset strategies across the self-service journey, working closely with Product, Engineering, UI/UX, and Analytics teams to reduce customer effort and drive issue resolution digitally through high functioning and high impact self-service solutions. You will work across channels and business units to establish and manage a feedback loop to identify ongoing pain points and challenges for customers found in evaluating their self service customer journey and acting as a key advocate for customers to help define business requirements for improving the customer experience. The Self Service Integration Manager is a champion for data collection, knowledge-sharing and governance across the multiple countries in which Audible operates. You will develop, sustain and improve upon a collaborative, outcome-driven culture through data and knowledge management activities to enable an innovative culture. At Audible, we are seeking team players who will effectively collaborate in a global functional team to define processes, tools, and metrics to enable the capture, management and delivery of knowledge to help customers understand our product and services. The Self Service Integration Manager, is a vital part of the international Knowledge Management team located in Customer Care. You will work with business teams to support major launches and other high-profile (and often confidential) initiatives. ABOUT YOUYou demonstrate a deep understanding of Knowledge Management methodologies, paired with first-class writing and verbal communication skills. You exemplifies great attention to detail, the ability to effectively prioritize, and multi-task multiple time-sensitive projects with a reasonable level of autonomy. You also share the following characteristics:- You are Customer Obsessed. You seek to deeply understand the needs of your customers, both internal and external, and strive to design and advocate for solutions that will delight them.- You are Bright. You excel at understanding and diagnosing broken or frustrating customer experiences through qualitative and quantitative data and transforming it into compelling narratives to drive action. You grasp new concepts quickly and are eager to learn anything that will create value. You also easily navigate the people aspects of a complex, global organization.- You are Bold. You are a self-starter, taking initiative to influence others and drive progress with minimal direction. You are not afraid to challenge the status quo, applying strong business judgment to find novel solutions to problems. You thrive in a culture of empowerment, innovation, and rapid change. - You are Passionate. You are excited to drive existing opportunities and discover new ones. You imbue a passion for excellence into everything you do, not only raising the bar, but also having fun along the way. Most importantly, you can’t wait to be part of a customer-centric revolution! - You are Agile and have a Bias for Action. You prioritize quick actions with frequent reassessment and adaptation of plans and live by the motto of “progress not perfection.As a Self Service Integration Manager, you will...- Support Customer Care and Knowledge Management to define business requirements for improving self-help solution effectiveness across all digital self service assets- Convey validated concepts to product managers, UX designers, engineers and leadership- Use usage data to challenge and validate self-help solution methodologies that continuously evolves to meet changing customer needs- Work hand in hand with the KM Directors to build persona based journey maps to lead the discovery, design, and development of self-help solutions for Audible Help, ACX Help, Contact Us and other self-help channels- Partner with Customer Care to analyze and plan actionable insights based on top contact drivers and other data to find opportunities to improve the self-help experience- Determine critical processes enhancements and technical changes and assess the impacts of these CX improvements on overall contact deflection efforts- Define and track KPIs related to the self-help solutions delivered and be able to articulate trends, identify root cause analysis, and define actions on a weekly and monthly basis- Recommend new technologies and experiences wherever possible in the customer workflow to reduce customer effort, increase self service and drive a positive customer experience- Handle reporting for self-serve channels that will enable us to better understand performance and volume across multiple channels, self-serve usage, and self-serve trendsABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.BASIC QUALIFICATIONS- A bachelors degree or equivalent that translates to work in digital self service environment.- 2+ years of experience in digital self service and/or customer service- Proficiency in process improvement design and workflow analysis- Experience in scoping, developing, and executing business requirements and project plans in a cross functional, multi-team environment- Experience in customer support ...

At AWS we're working to be the most customer-centric Cloud Services company on earth. To get there, we need exceptionally talented people. We are looking for a dynamic, bright, and organized self-starter with a passion for talent management to join our team as the Principal Talent Partner supporting the Data Center organization. This role is part of a fun and passionate global HR and business group and requires strong client management and team collaboration across organizations. We are looking for a professional who has the ability to earn trust and influence senior leaders, think strategically about talent and the business in a matrixed organization, and diagnose issues, spot patterns, and develop solutions that de-risk and accelerates the business. This principal must possess an ability to assess and coach talent at an executive level. The Principal Talent Partner is a skilled communicator and facilitator, with experience driving strategic people conversations with senior leaders. Finally, this leader must be strategic and a systems thinker, with the skills necessary to clearly define problem statements and iterate, launch and scale mechanisms that address them. They will demonstrate analytical capabilities and be able to influence business priorities with data-driven recommendations.About the teamThis role sits on the AWS Infrastructure Services Talent Management Leadership Team and is matrixed to the AWS Data Center Community HR team. The primary client for this role is the AWS Data Center organizations. Key job responsibilitiesThe Principal Talent Partner is the talent management partner to the leader of the Data Center Community. They lead executive talent management across our growing and global organization, working closely with HR to support the business leader in delivering on shared goals. The Principal Talent Partner is responsible for ensuring our executive talent management processes (e.g. Directors and VPs) are launched, scaled, and improved upon for the AWS Data Center organization. This includes leading the talent cadence for comprehensive succession planning, critical role mapping, executive promotions and talent movement across a global organization. In doing so, the Principal Talent Partner ensures our services leaders are consistently inspecting and assessing their organizational design, the strength of their leadership teams and succession plans, the depth of our leadership pipeline, their leadership capacity needs, and whether we have an optimal match between critical talent and critical roles. When opportunity to improve is identified, the Principal, Talent Partner consults with relevant business leaders and then builds, iterates, and scales solutions to address.A day in the lifeA day in the lifeThe Principal Talent Partner will plan, coordinate, and facilitate the executive level talent cadence for the Data Center Community organization, including succession planning, promotions, talent reviews and organizational analysis. They work backwards from the needs of the business to derive talent strategies and partner with HR and business leaders to align on and execute plans. The Principal Talent Partner not only runs the talent cadence, they are a consultant and thought partner with the HR Director and their VP(s) regarding critical talent, succession readiness, and development planning.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience with 10+ years progressive in Talent Management or Human Resources.• Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.• Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.• Communication, coaching and influencing skills across diverse counterparts, globally. ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical instructor-led courses with hands-on labs (ILT), digital learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies. This role gives the opportunity to learn, to teach, and to play at the same time as you develop training.Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training and above all, a passion for learning.Key job responsibilitiesAs a member of the Content Development team, this role is responsible for building the learning content for each learning node within the game.Responsibilities: (What’s cool about this job?):· You get to play! Dive into AWS technologies and solutions, covering domains such as Machine Learning, Generative AI, Storage, Gaming, High Performance Computing, Enterprise Applications, Migration Strategies and other solution areas, to understand the services and develop effective training for our AWS customers.· You get to work across AWS teams! Work with audience representatives to understand training needs and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training.· You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features.A day in the lifeTechnical Content Developers (TCDs) research, design and build learning content for AWS Game-based learning products. This includes collaborating with subject matter experts to design and then build hands-on labs, in-game dialogs, topic videos, and solution diagrams. TCDs regularly develop and maintain Python scripts for content delivery. TCDs work closely with other TCDs and the game development team during the content production cycle. For quality control, TCDs play the game just like our customers, always looking for ways to improve the customer experience.About the teamThe AWS Game-based Learning team is committed to delivering new and exciting learning opportunities to AWS customers by building game-based learning worlds. We are all passionate about learning, knowledge transfer, and the AWS solutions that we teach.About UsAs cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 1+ years demonstrated experience building or supporting AWS solutions, along with experience writing Python scripts.- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Mac, Linux, Windows) ...

The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization transformation solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together. Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader. The Principal, Transformation is a seasoned transformation, and change expert; with proven organization development skills and success leading high-profile workforce transformation initiatives.The successful candidate will have internal or external consulting experience, with a track-record of advising, facilitating, and influencing builders and leaders of all levels through the transformation process. This includes conducting change needs analyses, designing and planning transformation solutions, mobilizing change champions and sponsors, embedding change behaviors and habits across audiences, and sustaining change through alignment and enablement practices. This leader will be accountable to designing experiences and solutions that driving statistically significant positive impact, and measurably achieving transformation goals in the most effective, efficient way.Key job responsibilitiesThe Principal, Transformation will be an expert in designing customer experiences and high-impact workforce transformation solutions. The successful candidate will have expertise across the workforce value chain including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in service design, scalable operating models, organizational change, and large-scale program delivery. They should have proven success in delivering world-class solution designs that set-the-bar for others. As a Principal, Transformation within AIGC People Experience & Technology (PXT), you will work closely with and influence cross-functional internal teams and customers within both the business and PXT to think big and design transformation strategies and solutions. You will diagnose organizational transformation needs and develop, deliver, and scale capabilities that are critical accelerators of business strategies in a rapidly changing and increasingly complex environment. You will have the responsibility to design processes and build infrastructure to support customers in: aligning and organizing capabilities to optimize quality and effectiveness, diagnosing constraints to realizing priority scenarios, creating an organizational alignment action plan and effectively leading high performing teams. The leader in this role will galvanize respective enablement leads to drive learning, change management, communications, and incentive mechanisms as needed for transformation solutions.In this role you will be responsible for:Solution Design• Relentlessly advocate for the AIGC business and workforce by looking around corners and anticipating needle-moving transformation opportunities • Ensure that changes in technology, process, and behaviors align to intended business and workforce outcomes• Conduct organizational assessments to uncover the values, embedded assumptions, and behaviors that manifest in the current work environment; lead shaping the future state • Work directly with customers to define transformation goals, risks, and opportunities; support long-term owners from strategy development to delivery design• Design and deliver scalable solutions, services, and tools that meet the needs of our business’ high growth in volume, complexity, and geographic dispersion• Deliver tangible solutions, track their usage, and drive continuous improvement• Contribute to best-in-class transformation playbooks and reusable assets to scale capability-building; be on the forefront of cutting-edge solution design practices and technologies• Provide training, coaching, and leadership development to ensure leaders are intentionally and actively building their capacity to change and achieve greater effectiveness• Effectively lead informal, matrixed, and dotted-line team(s) of business partners, change managers, and transformation practitioners through ambiguous and fluid tasks• Empower, motivate, and actively develop teams and stakeholders to achieve organizational goals• Delegate to teams and stakeholders; follow through to ensure commitments and the highest standards are metMeasurement• Work in partnership with Science and Analytics teams to holistically and scientifically measure transformation solution effectiveness • Create reports and metrics that facilitate high-bar, data-driven inspection and decision making• Define, track, and communicate appropriate performance measurements to stakeholders• Share insights and success patterns with customers to build trust; design, and articulate actionable tasks that drive enterprise-wide transformation and associated goals• Continually improve solution success rates and satisfaction across Transformation and partner delivery teams• Collect, analyze, and provide detailed feedback for continuous improvement of the Transformation playbooks, methods, tools, and reusable assetsTravel is expected.About the teamThe Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position employees to do the best work of their lives, while raising the bar on delivering for customers.We are a team of program managers, solution and experience designers, and analysts ready to tackle a broad array of problems at the intersection of business and builder imperatives. We work collaboratively with other groups to drive business impact together. About AIGCDiverse ExperiencesAIGC values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AIGC?Amazon Advertising, IMDb and Grand Challenge (AIGC) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AIGC, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s degree in related field, or equivalent experience- Minimum 5 years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions- Expertise in I/O Psychology-based solution design and people analytics; strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines- Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives- High discretion, confidentiality, and executive presence; strong interpersonal and communication (both written and verbal) skills across technical and non-technical audiences- Data driven decision making and sound business judgment; demonstrated ability to use diagnostic skills to identify the business problem and recommend or lead appropriate interventions that improve business results- Deep analytical capabilities and understanding of statistical modelling- Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results- Strong engagement and consulting skills; ability to build strong relationships and work effectively (including delegation and inspection) across all levels in a highly matrixed environment- Effective at driving short-term results that are consistent with long-term goals- Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail, exceptional organizational skills, and a focus on continuous improvement ...

The Operations Risk & Compliance (ORC) Talent Development team is looking for a Learning Experience Designer to reimagine compliance training through engaging, gamified, and decision-based learning. This role collaborates with program managers and subject matter experts (SMEs) globally to develop learning and performance support solutions, including virtual and instructor-led training, videos, eLearning modules, simulations, learning games, and electronic performance support systems. In this role, the ideal candidate will apply knowledge of learning science, design, and instructional technologies to create and improve learning environments at scale. The role will continuously improve learning programs to drive content relevancy, utilization, innovation, and operational excellence.Key job responsibilities- Lead the analysis, design, development, implementation, and evaluation of learning programs.- Collaborate with senior leaders, subject matter experts, and Learning Business Partners to conduct detailed training needs assessments.- Use graphics and multimedia to design visually engaging learning content.- Conduct task analysis to determine the optimal learning modality for skill development and proficiency.- Identify knowledge gaps and develop solutions to improve learner retention, job performance, and adherence to regulatory standards.- Develop e-learning modules, ILT facilitator and participant guides, reference materials, and other learning resources.- Establish standardized processes and templates for consistent and scalable learning solutions.- Implement evaluation strategies to measure the effectiveness and business impact of learning initiatives.- Track and manage curriculum in the Learning Management System (LMS), continuously assessing the effectiveness and scalability of delivery methods.- Continuously innovate and produce visually stunning content that captivates and raises storytelling standards.- Stay up-to-date with industry trends, consistently improving content quality and impact.- Manage multiple projects in a fast-paced and ambiguous environment, with minimal oversight.About the teamThe ORC team ensures compliance with safety laws and regulations across global marketplaces, supporting Amazon’s commitment to safety and regulatory adherence. The ORC Talent Development team develops impactful learning solutions to transfer knowledge, enhance individual and organizational performance, and achieve Worldwide Operations goals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years’ experience in instructional design, training program management, and project management- Available online portfolio- Bachelor’s Degree (or equivalent post-secondary experience) in Instructional Design, Education, Business Administration, or a related field- Proficiency in performance analysis, learning needs assessment, the design and development of learning and performance support solutions, and evaluating program effectiveness- Experience with Microsoft Office, Adobe Creative Cloud, and eLearning development software (e.g. Articulate 360, Adobe Captivate, Camtasia)- Ability to travel as needed ...

Reliability, Maintenance, and Engineering (RME) is hiring for an Amazon Robotics (AR) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs.In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience fault-finding within MHE (Material Handling Equipment)/Automation systems.- Experience with planned/scheduled preventative maintenance systems.- Experience in conveyor maintenance, motor controllers/inverters.- 3+ years of Microsoft Office products and applications experience.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team, and help us empower our customers to build cloud skills. Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical digital training courses, instructor-led training, and hands-on labs and simulations, that get customers deep into AWS technologies. This role gives the opportunity to learn, teach, and play - all while you are building technical training offerings for our customers. Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training, and above all, a passion for learning. Responsibilities (What’s cool this job?): · You get to play! Dive into AWS technologies and solutions, covering domains such as Generative AI, Machine Learning, Data Analytics, Networking, Security, Migration Strategies and more, to understand the services, and develop effective training for our AWS customers. · You get to work across AWS teams! Work with our product managers and other technical leaders, and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training. · You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features. · Please note this role will require some travel (~5%). About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years demonstrated experience designing and developing IT or technical training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials.- 1+ years of proven experience in one or more IT infrastructure domains (Storage, Compute, Networking, Security, Software Development, Systems Administration, Database Engineering or Administration, Machine Learning, AI, Cloud Infrastructure, Big data, DevOps, or other IT infrastructure domain). ...

The Amazon Web Services (AWS) Data Center Learning Team is looking for Sr. Certification Specialist who wants to be a part of building exciting and new offering for AWS Data Centers. Our infrastructure is rapidly changing and growing to adapt new technical solutions such as machine learning. To manage that growth effectively, Data centers need to have a reliable method of assessing the skills of their people and identifying gaps in skills coverage of their staff. Data Center Learning is developing a Certification program which will provide reliable assessments of work ready staff. You’ll play a key role in defining how these assessments work! You will have an opportunity to apply your knowledge within behavioral psychology, organizational development, business analytics and data science. And above all, you will have passion for learning.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Based on the inputs from the Global Business Owners, develop a competency framework for a wide range of data center roles and define behavioural indicators for each competency - Design or select assessment tools (e.g., behavioral interviews, psychometric tests, situational judgment tests) that accurately measure the defined competencies.- Work with your peers on the Certification team to integrate skill-testing tools that can provide reliable and valid measurements into a coherent certification examination strategy- Use statistical analysis to validate the assessments, ensuring they are reliable indicators of performance globally- Collect and analyze assessment data to identify trends, gaps, and areas for improvement in assessment methods and workforce competencies- Present insights to stakeholders with recommendations on organizational learning strategies- Gather feedback from stakeholders, assessors, and participants to refine the assessment program regularly- Monitor program impact and effectiveness, updating competencies or tools as organizational needs evolveA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Degree in organizational psychology, data science or a related field- 3+ yrs of experience in talent assessment or organisational development- Experience in working with psychometric principles, job analysis techniques, and assessment tool validation - Proficiency in data analysis tools amd experience in working with survey design and feedback mechanisms- Outstanding analytical skills and an ability to interpret complex data and turn it into actionable insights ...

Amazon’s Talent Development team is looking for a skilled and driven Learning Experience Designer to develop online learning experiences to support inclusive talent development at Amazon. Our current mission is to reinvent manager development at scale by creating and delivering personalized, just-in-time learning experiences that support the knowledge and skills managers need to be effective. We are looking for someone with a passion for and experience applying learning science, instructional design, instructional technologies, and data analytics to improve learning environments at scale, who also has experience in Diversity, Equity, and Inclusion best practices. The role will develop and continuously improve learning experiences using an array of creative approaches to drive productivity, innovation, and operational excellence. Key job responsibilities• Conduct needs analyses to understand customer learning needs, document workflow processes, and identify both foundational and in-the-flow-of-work learning moments of need.• Collaborate with subject matter experts, stakeholders, and senior learning experience designers to write learning goals and learning outcomes for online learning experiences.• Design and develop online learning experiences that align with learning outcomes, apply research-based learning principles, and measure learning in online learning environments.• Use eLearning authoring tools to build online learning experiences that include assessments, interactive activities, multimedia assets, and text-based content.• Stay current on developments in learning science, learning design, and learning technologies.About the teamThe Talent Development team is comprised of Product, Program, Engineering, Learning Science, and Analytics function. We partner with Research Science, UX Design, and additional talent management teams to innovate for all Amazonians. Some of our products and programs include Embark Onboarding, Day 1 Manager Onboarding, Becoming a People Manager, and Manager Development. BASIC QUALIFICATIONS• Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field.• 5+ years’ experience in designing online learning experiences to support adult learners.• 2+ years’ experience in developing DEI solutions• Experience working as a member of a team and collaborating with subject matter experts to design online learning experiences.• Experience using online course authoring technologies to create online learning experiences.• Knowledge of learning science and instructional design principles.• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and delivering results.• Experience working in a cross-functional team.• Ability to multitask in a fast-paced, technical environment.• Excellent oral, written, and interpersonal communication skills. ...

Are you a seasoned HR leader that is motivated, innovative, able to move at the speed of light, and interested in using your HR skills to help evolve the way we serve our customers? Are you interested in being part of an HR organization that operates as a business, starts with our customers and works backward to deliver meaningful products to our business? Are you passionate about changing customer's lives for the better? Are you passionate about leading and developing a team of HR professionals? If this sounds exciting to you, then consider joining us as a HR Business Partner II, North America Customer Fulfillment on our Work Place Health and Safety HR team!This role will partner with business leaders to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across the broader HR team. To be successful in this role, you must understand business priorities and translate them into the highest impact work. You will help business leaders look around corners with data-driven recommendations that improve performance, retention, and the overall employee experience.To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.Key job responsibilities- Strong drive to create a positive work environment- Work in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions- Maintain effective internal and external customer service focus- Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company- Understand the entire talent system and each stage of the employee life-cycle and applies that understanding to craft integrated solutions that are thoughtful and reinforced by upstream and downstream talent programs- Interface at all levels of the organization- Operate with autonomy and discretion.- Successfully proven ability to monitor the "pulse" of the employees to ensure a high level of employee engagement- Support a 24/7 environment that has multiple shifts and a significant staffing ramp during our seasonal peak in the fourth quarter. Must be willing to work a flexible schedule that includes nights, weekends and holidays.- Able to travel 50-60% of the time BASIC QUALIFICATIONS- Bachelor's Degree from accredited university- 3+ years of human resource business partner experience- Experience supporting hourly employee client groups- Experience in a call center, distribution center, or manufacturing environment- Proven advanced excel skills ...

Lead Fulfillment Associate The Amazon operations team is looking for Lead Fulfillment Associates with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers. Lead Fulfillment Associates hold various roles within the Fulfillment Center including, but not limited to: Trainer, Process Assistant and Shipping Clerk. All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Lead Fulfillment Associates will also be responsible for communicating instructions to other associates, motivating them and keeping their work areas safe.Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.Lead Fulfillment Associates hold various roles within the Fulfillment Center. There are several types of roles that hold different job-specific responsibilities including:ISS Representative:Power connector. Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral role in the RC by facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate.Process Assistant: Smooth operator. Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.Dock Clerk:Dock star. Manage inbound flow from scheduling appointments to time of receives. Duties also include regular communication with carriers, the corporate transportation group, management and dock personnel. The Dock Clerk will be responsible for planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel.Receiving Clerk:Mega monitor. Scheduling inbound deliveries in dock master using Advance Ship Notices. Duties also include regular communication with carriers, the corporate transportation group and receivers. Responsible for keeping an up to date knowledge of scheduled appointments, monitoring new releases and communicating with other departments, will also be responsible for training back-up clerks.Shipping Clerk:Super shipper. Correspond with multiple shipping companies and their contacts. Use multiple shipping company’s software to ship and track packages. Coordinate trailers to corresponding dock doors and cross docks using OMA tool. Ensure proper processes are followed with the Trailer Dock Release programNon-Inventory Receive Clerk:Non-Inventory guru. Work in a team environment with Procurement to administer the flow of non-inventory goods. Organize supplies, corrugate, safety equipment, and tools. Research missing shipments. Staging product in work areas. Operate PIT equipment to move goods. Use computer skills to track and receive non-inventory goods.The Regulated Waste Coordinator:Functions as the lead for the Waste Program within the FC where product and hazardous waste sent for resale, donation, or disposal are properly managed in a manner compliant with all applicable federal, state, and local regulations. The Regulated Waste Coordinator provides technical support and tactical execution of the Regulated Waste Procedure, and works in partnership with both Operations and the EHS Teams to maintain compliance while providing oversight over the waste process.Amazon Robotics (AR) Quarterback:Quarterbacks (QB) main responsibility will be monitoring overall floor health of the robotic field and leading the safe and effective work dispatch for Amnesty Floor Monitors, while ensuring minimum impact on downstream operations. QB will coordinate with the local learning, RME, and operations team, using real-time data and dashboards during shifts to drive standard work practices in supporting the building to achieve daily operational goals.Floor Health Monitor:Autonomous, self-sufficient operator. Amnesty Floor Monitor (AFMs) are associates that have undergone specific training to be able to safely access the Amazon Robotic floors and perform a wide range of tasks. Responsibilities for Amnesty Floor Monitors can be from resolving issues on the Amazon Robotics (AR) floor such as restarting a drive, to helping associates at stations with amnesty processing and prevention.Data Analyst:This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA-related SoX requirements. This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA-related SoX requirementsThings to know about working in an Amazon Fulfillment Center:• We’re committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely.• We have a relaxed, casual dress code (as long as your attire meets our safety requirements).• We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available.BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required- Are 18 years of age or older ...

Amazon Web Services (AWS) Training & Certification team is seeking an experienced AWS technical trainer or technical architect to advise on the technical accuracy and clarity of assessments that will prepare candidates taking AWS Certification exams. The Exam Prep team is part of the AWS digital training business, creating content for AWS Skill Builder. We use the Amazon working backwards process to build innovative learning experiences. Our global customers are Enterprises, Partners, SMBs, Startups, and individual learners. To meet our customer needs we are creating exam preparation products that deliver impactful, hands-on learning experiences. We are looking for innovative ways to help our customers to successfully and confidently prepare for AWS Certification exams. Exam Preparation assessments provide customers with practice with the same question quality as the real exam and exam-style scoring. This position is open to candidates located near AWS offices in Arlington, VA, Seattle, WA, Herndon, VA, and Austin, TX.Key job responsibilities* Participate in managing, monitoring, and developing technical exam preparation questions* Design and manage development of internal applications to support question development, maintenance, and analytics* Maintain the technical bar for a cadre of expert technical question writers* Please note this role will require some travel (10%).A day in the lifeThis role gives the opportunity to learn, to teach, and to play at the same time as you develop assessments. You will work with subject matter experts to help ensure question accuracy for exam preparation assessments. You will advise question writers with technical expertise and lead a team of subject matter experts who will assist in validating the technical accuracy of questions. You also will work closely with the team creating exam prep courses and labs. You will present about Exam Preparation to internal and external audiences. And, you will have the opportunity to put your own technical skills to use on special team projects. About the teamAWS Exam Preparation's mission is to efficiently and effectively prepare learners to take AWS Certification exams confidently. We build content with intense rigor and standards that mirror the AWS Certifications to make sure that learners reach their goals. We review and evaluate learner progress and preparedness through a series of mechanisms that maintain high customer satisfaction. We strive to create content that meets every learner’s needs. The team’s vision is “to build innovative AWS Certification exam preparation plans that learners trust to be the best, help deepen their cloud skills, and create a legacy of success.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS* Bachelor degree in either (Computer Science, Mathematics, Information Technology (IT) services or similar technical Bachelor degree) or 4+yrs. relevant work experience developing technical training for the technical industry required. * 3+ yrs. demonstrated experience designing and developing IT or technical training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials. * 3+ yrs. domain expertise in one or more of the following: Machine Learning, Data Analytics, Contact Centers, End User Computing (virtual desktop infrastructure), Game Tech, Security, IoT, Media, General Cloud Technology, Solutions Architecting, Application Development, DevOps, Databases, and/or System Operations* Strong written and verbal communication skills; ability to communicate effectively with both technical and non-technical individuals* AWS Certified Solutions Architect - Professional or AWS Certified DevOps Engineer - Professional ...

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...