Applied Scientist, Kumo
At AWS, we use Artificial Intelligence to be able to identify every need of a customer across all AWS services before they have to tell us about it, and then find and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud. We are looking for Machine Learning Scientists / Applied Scientists / ML Scientists with unfettered curiosity and drive to help build “best in the world” support (contact center) experience that customers will love!You will have an opportunity to lead, invent, and design tech that will directly impact every customer across all AWS services. We are building industry-leading technology that cuts across a wide range of ML techniques from Natural Language Processing to Deep Learning and Generative Artificial Intelligence. You will be a key driver in taking something from an idea to an experiment to a prototype and finally to a live production system.Our team packs a punch with principal level engineering, science, product, and leadership talent. We are a results focused team and you have the opportunity to lead and establish a culture for the big things to come. We combine the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!Key job responsibilities- Deliver real world production systems at AWS scale.- Work closely with the business to understand the problem space, identify the opportunities and formulate the problems.- Use machine learning, data mining, statistical techniques, Generative AI and others to create actionable, meaningful, and scalable solutions for the business problems.- Analyze and extract relevant information from large amounts of data and derive useful insights.- Work with software engineering teams to deliver production systems with your ML models- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementationA day in the lifeAbout the teamWe are working to achieve our business goals by deriving insights from a wealth of datasets like the AWS service metrics and logs, chat and call audio logs, email transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge articles, tools and workflows.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- Master's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field- 3+ years of solving business problems through machine learning, data mining and statistical algorithms experience- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Have publications at top-tier peer-reviewed conferences or journals ...