Operations, IT, & Support Engineering

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager to join our expanding Infrastructure Operations team.Key job responsibilities- As a Data Center Security Manager (individual contributor) you will be tasked with driving operational security excellence in several separate facilities located within a short driving distance. - Your constant vigilance will discover physical security gaps and shortcomings, which you will drive to fix immediately. - You will interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning. - You will extract metrics and observe improvements by looking at hard data. - You will make suggestions on improving electronic surveillance and access controls. - You will direct efforts to educate data center occupants on false alarm reductions. - You will write and implement security process and procedures. - Your position will require you to write reports, create presentations and communicate with management on the status of physical security operations.About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years overseeing security operations and personnel - 2+ years of experience in security patrolling and reporting - 2+ years of experience working with security vendors and contractors ...

Are you an experienced software engineer wanting to be part of a growing business? Do you want to build Operational Applications and create Business Intelligence solutions as well?This role is in Amazon's Worldwide Grocery Stores Data and Analytics organization. We work with all aspects of the grocery business - that includes Supply Chain, Finance, Marketing, Space Planning, etc. We use an in-house platform to configure and build applications to support functions such as Retail Pricing and Cost Management while delivering Analytics across multiple business dimensions. This role will work with Product Managers and business stakeholders to convert business requirements to technical spec and build out deliverables.Key job responsibilitiesThe focus for Application Engineers is on implementing, configuring, enhancing, maintaining, and integrating systems as well as building custom applications on the application stack with the vendor toolset or internal Amazon tools. In this role you will become proficient in an internal Amazon tool which is a low-code / configurable platform used for building Analytics as well as transactional Applications with workflow. In this role you will - proactively and continually improve your level of knowledge about Amazon’s Grocery business, the business processes in the domain of your key stakeholders, and relevant technologies supporting those processes. - understand functional requirements and work to improve the end user experience for the application supported.- employ modeling and flowcharting techniques to communicate technical solutions in a simple but effective manner.- Collaborate with Product Managers and stakeholders to define deliverables and timing.- work with Product Managers to build mockups and prototypes of applications or reports- analyze data and design data models to support Applications and Analytics- build ETL pipelines using AWS Glue and in-house platforms.- Provide Production support rotation for applications- Provide Technical Support for stakeholders to provide Training to other teams.A day in the lifeA day in the life of this role includes a meeting with a business stakeholder or product manager to flush out needs in one domain, followed by continuing to design/build either an Application or Analytic for another domain that could involve a joint design session with other tech teams.About the teamCustomer Obsession and focus on the business is key to this team. We are working in a highly integrated internal Amazon product, so the right candidate will need to learn cross functional domains and be open to learning a large breadth of the retail business. Everyone on the team needs to be entrepreneurial and work in a fast-paced, ambiguous, and highly collaborative environment that is more startup than big company. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience.- Proficiency in Data Engineering- Proficiency in Database Design - Advanced SQL skills including tuning for performance- Basic S3 management, CLI scripting ...

Data Center Engineering Operations Technicians (EOT) are Amazon Data Center’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, electrical switchboards/switchgear, circuit breakers, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.Perform the following tasks, with or without reasonable accommodation: · Walk job sites in uneven terrain · Work in extreme climates · Work at heights and from ladders · Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more · Bend or twist the body into unusual positions while working · Push or pull heavy objects into position · Work in noisy environmentsAbility to lift up to 50 lbs and work in cramped and/or elevated locations with or without reasonable accommodationAbility to work non-standard hours including nights and weekends.This position requires that the candidate selected be a U.S. citizen and must posses and maintain an active Top Secret security clearance. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities · Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center · Troubleshoot of facility and rack-level events within internal SLAs · Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements · Provide support to Data Center Operations technicians · Perform root cause analysis of equipment failures · Ensure all safety procedures are adhered to while performing work · Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights) · Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) · Utilize internal CMMS to manage building workflows and spare part inventory · Supervise contractors who perform servicing or preventive maintenance · Respond to off hour emergency calls per on call rotation for any one of the region’s sites · Fully comply with all physical security procedures and policies · Drive innovation while reducing operational costs in the facilities · Manipulate small wires and objectsA day in the lifeAfter an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will get information from your peer technicians who are ending shift, review the maintenance schedule for any tasks due that day, and then perform routine physical checks of our critical systems. After these rounds are complete, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS!Related Military Ratings/MOSsNavy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, FC, FT, MM, MMN, EN, STG, STS, UTArmy:15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52FMarines:612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031About the teamThe cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for our customers in the Intelligence Community.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. ...

About OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Responsibilities include, but are not limited to: Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers.Basic Qualifications: High School Diploma or equivalent. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer serviceBASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.The ideal candidate should have a basic understanding of Infrastructure, have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities- Able to properly respond, acknowledge, investigate, and dispatch critical alarms- Monitor the facility infrastructure platform- Perform change management tasks- Create and issue tickets- Follow verbal and written directions- Have an intermediate level of understanding of critical infrastructure- Proficient computer and communication skills- Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts) A day in the lifeThe Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems. We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.About the teamThe Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent- Experience documenting technical customer issues- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of customer facing IT role or physical security systems/infrastructure work experience- Current, active US Government Security Clearance of Top Secret or above ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Big Data role supports our services that leverage data and produce business insights, which may include using machine learning/artificial intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. * You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). Knowledge or experience with Hadoop ecosystems (Apache Spark, Apache Hive). ...

Dante Level 1 or higher certificationJob summaryThis hybrid production/system engineer role will be in charge of both the health and maintenance of the production systems as well as the operation of the production systems during events.On the production engineer side, a successful candidate will have a strong background in onsite production support, being able to design, program and operate live events ranging from ballroom style meetings to concerts and special events. Candidates should have a diverse background as a live production engineer demonstrating deep systems knowledge, strong organizational and interpersonal skills, and the ability to keep calm, focused and confident in a production environment. A successful candidate will have an impeccable focus and drive to constantly improve the customer experience.For the systems engineer piece, the candidate will manage large production overhaul and maintenance projects, both planned and unplanned. When troubleshooting, the System Engineer will evaluate the risks with efficiency to properly gauge the optimum solution and act on what can be solved immediately and determine what solutions need to be taken to management.The System Engineer within Event Productions should have a strong background in technical problem solving skills to support the operational engineers when systemic problems arise, and proactively, when invention and efficiency can be implemented to solve problems before they occur. Production technologies require systematic backup systems so that a buffer is created where the team and client will have knowledge of an implemented backup plan, but the end customer (attendee) will hopefully never even know a problem occurred. This requires system engineers to have a deep understanding of their systems to quickly identify root cause and offer efficient solutions to maintain production stability.Responsibilities include:* Promptly, thoroughly, professionally communicate with team, customers, and business partners.* Proactively engage with production team to pursue process improvements.* Search out opportunities to help others improve skillsets and knowledge base.* Contribute as a subject matter expert in the field of audio/visual production with an emphasis in video and lighting production.* Design, program and operate live events with autonomy, taking the customers’ ideas and delivering an outstanding product.* Ensure industry best practices are followed with a safety-first mindset.* Track and report on inventory statuses and needs, and ensure adequate stock of event critical items are available and at the ready.Pre-event:* Event setup and technical coordination of assigned systems.* Recommend technical resource scheduling for equipment and labor script.* Thorough testing of equipment use cases ahead of event.* Clear communication with all team members.Day-of Event support* Be prompt and available during requested call-times when supporting an event* Promptly communicate with appropriate team members any known risks to help ensure the success of the event.Post-event:* Participate in post-event feedback discussions/surveys.* Report, track and be able to help solve any technical issues that arise during the course of an event Basic qualifications* Minimum 5 years experience in live event productions* Ability to setup and operate digital audio, video and lighting mixing consoles for a live show* Proven experience with break/fix support for production equipment* Ability to create and edit in Microsoft Office platforms (Word, Excel, PPT)* Familiarity with producer-led show calling* Familiarity with production specific health and safety* Ability to lift and move up to 50lbs* Demonstrated experience with inventory management* Ability to setup a basic IP-based network that supports the connectivity of multiple audio-visual devices and protocols* Familiarity with matrix-based signal routing systemsPreferred qualifications* 2 - 4 year degree in A/V, technical theatre or related field, or equivalent experience.* Knowledge of Paradigm systems.* Knowledge of Ross Video Systems* Knowledge of Vectorworks or similar design softwareThis is a full time, 40/hr week position with adaptive event hours (not necessarily normal business hours) with occasional weekend support required throughout the course of the year.Key job responsibilitiesThis role will be directly responsible for the health and success of all the production equipment located within the venue. This role will also directly work with the rest of the System Engineers and Production Engineers within the Event Production organization, to ensure that the quality of the systems and the operating procedures remain of bar raising quality.A day in the lifeThis engineer will keep a weekly schedule of standard maintenance, work with the onsite event coordinators and producers to plan for and execute the events, coordinate additional staffing with third party vendors, and communicate regularly with the rest of the team members to stay connected to the overall team status.About the teamEvent Productions Large Production Venue team of engineers and system engineers work daily with the installed production equipment, helping to plan and execute each event within the space for internal Amazon customers.BASIC QUALIFICATIONS- Minimum 4 years experience in live event productions- Ability to setup and operate digital audio, video and lighting mixing consoles for a live show- Proven experience with break/fix support for production equipment- Ability to create and edit in Microsoft Office platforms (Word, Excel, PPT)- Familiarity with producer-led show calling- Familiarity with production specific health and safety- Ability to lift and move up to 50lbs- Experience with inventory management- Ability to setup a basic IP-based networks that support audio-visual devices and protocols- Familiarity with matrix-based signal routing systems ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

Operations Finance Technology team, responsible for building technical solutions for multi-billion WW Operational Cost analytic including Inbound cost (Receiving / PO), variable Cost, fixed cost, outbound (Customer Shipments / Transportation), and Customer Service, is looking for a Data Engineer. As a data engineer, you will get the exciting opportunity to work on very large data sets in one of the world's largest and most complex data warehouse environments. You will work closely with the business teams in analysis on various cost savings initiatives, many non-standard and unique business problems and use creative-problem solving to deliver actionable output. You will be responsible for designing and implementing an analytical environment using third-party and in-house reporting tools, modeling metadata, building reports and dashboards. You will have an opportunity to work with leading edge technologies like Redshift, Hadoop/Hive/Pig. You will be writing scalable queries and tuning performance on queries running over billion of rows of data. BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines ...

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:• Perform design and equipment submittal review for new Data Centers in your region.• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.• Develop innovative solutions for AWS’s data centers.• Work on concurrent projects, sometimes in multiple geographical regions.• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.• Are detail and data oriented.• Have experience solving problems with engineered solutions.• Have experience managing engineering projects and consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).• Are adaptable and inclined to get into the field to see things up close.• Excited about a mix of office and field work.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- B.S./B.A. degree with 3 years of relevant controls work experience or A.S. and 5 years of relevant controls work experience- 2 years of experience working with one of the following products: Siemens: Apogee, Honeywell: Building Controls, Trend: Building Controls, Schneider Electric: Power Logic/Struxureware, Rockwell Automation: FactoryTalk, Ignition, Tridium: Niagra, Eaton: Foreseer, ABB: Decathalon, Johnson Controls: Metasys (please ensure that this is evident on your resume) - Minimum two (2) years of experience in project coordination with multiple teams or vendors to meet project requirements.- 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities, hospitals. (Experienced Engineer) ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Informational Technology operations ...

Amazon Web Services is seeking an Electrical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data center foot print. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Engineers at Amazon work to design resilient, cost effective electrical distribution systems. As engineers at Amazon we are responsible for achieving a world class uptime for our customers. We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon you have the ability to drive change and define/design the systems our customers rely on. Amazon offers a fast paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. If you are a creative, smart and driven individual that enjoys working with complex problems we want YOU! At Amazon you will be responsible for working on multi-million dollar designs that support our array of businesses and wide variety of customers. Great ideas are encouraged and supported. Ingenuity is the main mechanism which supports our focus on quality, speed, and cost.We are looking for engineers with hands on electrical design experience. If you can design an electrical system, have an understanding of the critical equipment needs for a data center, and understand the constructability of varying designs you may be a good fit. As we grow we are structuring our team to own more of our engineering in house. Engineers will be responsible for taking designs from concept to the permit and construction document set. You must be capable of defining critical equipment specifications and approving equipment submittals. Engineers will directly support construction and be a part of the process from site selection review through commissioning and ultimately turnover. You will be relied on as a subject matter expert in the electrical engineering field. At Amazon we highly support continued learning opportunities and focus on continued employee development.At Amazon team work is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work. As an electrical engineer at Amazon you will be working with other internal groups as well as external groups including utilities, manufacturers, vendors, and contractors.Amazon has a global presence. As this position is based out of Virginia, travel to our head office in Seattle will be required. Travel should be up to 20% of your time, majority throughout the Virginia-based data centers and in-person collaboration efforts not in your assigned office location. International support will be part of the job, and some international travel will be necessary. Support could consist of working on international teams and could require developing schematic and design document packages. An understanding of international electrical design requirements is helpful but not necessary.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilitiesResponsibilities of the Electrical Engineer, will be:- Data center electrical designs and collaboration with other disciplines to create a construction document set.- Creation of designs which meet or exceed our quality requirements and fall within our budgetary requirements.- Work with local agencies having jurisdiction to ensure compliance with federal, state and municipal requirements and building codes.- Review and approval of equipment submittals.- Define project scope and provide technical support for information requests prior to, and during construction phases.- Work with commissioning teams to properly test and validate installation, operation, and performance of electrical systems.- Ability to work on concurrent projects in multiple geographical regions.- Travel to sites for site review and work with onsite field engineers, as well as provide engineering evaluations, electrical systems audits, and startup as needed.- Having fun and offering creative, out of the box solutions.About the teamOur team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancingresources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in an electrical engineering, or 10+ years of relevant electrical experience.- 5+ years of experience with industrial or commercial electrical design.- 7+ years of experience developing design documentation including 1-line diagrams (plans, specifications, etc.) for construction and permitting.- Strong knowledge of the NEC and regulations including Life Safety, IBC, NFPA, and OSHA. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As our Data Center Construction Manager (CM)], you will be a part of a diverse, upbeat, and creative team tasked with solving fascinating problems constructing Amazon Data Centers. Our data centers are industry-leading examples of energy efficient and cost-effective designs. Key job responsibilitiesKey job responsibilities• Own project scope, quality, schedule, and budget for construction of new builds or general capital projects.• Own construction project management and oversight of construction related activities.• Work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our Customers.• Be a leader in your specific discipline (construction management, building services, architectural, electrical or mechanical engineering).• Represent Amazon’s owner’s representative on construction sites daily, as, interacting with construction trades.• Be Amazon’s construction representative on multiple data centers building and capital improvement construction project sites from construction start through hand-off to operations.• Direct interface with construction general contractors during the construction bidding, award, execution, punch-list, and closeout phases.• Create construction project scope and request for proposals.• Conduct negotiations with general contractors and evaluate bids and proposals with detail and accuracy.• Manage and drive cost, schedule, and quality while managing construction contractors and vendors.• Perform construction project management activities, including management of documents, submittals, RFIs, change orders, invoices, quality, scope, and schedule.• Drive construction teams to troubleshoot and perform root-cause failure analysis on equipment failures.• Support commissioning and integrated system testing and oversight.• Support operations of installed facilities, including review of procedures, best practices, and maintenance initiatives.• Support capital request creation.• Analyze and report construction progress and financials.• Record and report key construction metrics to team members and management.• Contribute to construction initiatives aimed at improving construction efficiency and increasing data center resiliency.• Provide constructability reviews for electrical and mechanical designs for new or optimization of existing data centers.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Construction Management, or an equivalent engineering science plus 7+ years of relevant construction experience, OR 11+ years of relevant construction experience in lieu of a degree. • 6+ years of experience in construction management of large, complex projects involving large-scale mechanical, electrical, and plumbing (MEP) plants. • 6+ years of general contractor and vendor management experience (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking) associated with construction and project execution. ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient.The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Analytics role supports our services that focus on Analytic technologies, including Kinesis, OpenSearch, Redshift, QuickSight, Neptune and Managed Streaming for Kafka. These technologies allow our customers to analyze data from a wide variety of applications such as digital marketing, intelligent heuristics, fraud detection, ad tech, games, and IoT. Having the ability to process and analyze data in real-time is essential in the modern world.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.•You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.•You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.•You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.•You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.•You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.A day in the lifeAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems). ...

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.We are currently seeking an energetic Facility CMMS Engineer to serve as an EAM application expert within Amazon data center region. Ideal candidates will posses the ability to design, develop and deploy innovative solutions in EAM to address operational challenges. This role requires both effective contributions as well as the ability to work within multi-disciplinary teams. The scope of this role will include but not limited to owning the process from start to finish with deploying the EAM platform in your data center region and working to support local data center teams with asset collection, maintenance schedules, reporting, and training. As part of the global EAM team, you will help drive global processes and document development. The person in this role acts as the gatekeeper for mission critical data in EAM, responsible for the accuracy and reports produced in EAM. Using SQL and Javascript, you will be required on a frequent basis to help develop systems enhancements of core and advanced modules to meet Regional or Global business requirements. There will be 25% travel when launching new locations.If you are passionate about the Customer Experience, enjoy working in a diverse team and want to contribute to the operational excellence of Amazon data centers then this may be the challenge you've been looking for! AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesThe CMMS Engineer will be responsible for setup and maintaining site asset data through Hexagon EAM. The engineer will work within the data centers to ensure that asset details are captured to match the digital record. They will work with corresponding teams to align and schedule maintenance within the CMMS application. The engineer will proactively perform routine data scrubs, identify and correct any anomalies, while continuously looking for ways to automate and enhance processes. They will also plan and conduct training and workshop sessions for large audiences within the organization.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - 3+ years managing a CMMS system in a critical environment. - Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries - Technical Degree or equivalent professional experience in Engineering, Facilities Management, Analytics, Project Management, Computer Science or Information Technology - Maintenance management knowledge - Ability to travel up to 25% of the time ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Come work at Amazon! Innovation is part of our DNA! Our goal is to be Earths' most customer centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems. The Role: The Avionics Technician will be part of the development team developing Project Kuiper’s electronics systems. Successful candidates will have strong experience in technology development, and manufacturing of electronics and mechatronics systems. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot, have fun and make a positive impact on millions of people. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. BASIC QUALIFICATIONS· 3+ years of experience PCBA bring up and electrical diagnostics for aerospace, consumer, automotive, or networking infrastructure · Experience with PCBA rework including fine, hand soldering of electronic components, following schematics, PCBA staking/conformal coat application · Experience managing external partners for PCB manufacturing · Experience with common electronics test equipment (oscilloscopes, power supplies, function generators, etc.) · Experience with PCBA inspection and failure analysis · Experience maintaining an electronics lab and sourcing lab supplies/components ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilitiesYou will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. These activities include the following: • Lifting and moving material up to 49 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation • Work in a noisy environment • Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge: • Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution • Show a strong aptitude for troubleshooting and problem solving • Solve problems at their root and step back to understand the broader context • Maintain service level agreements through the implementation of proactive issue detection and reporting • Are biased to act in the absence of direction or support • Improve effectiveness through process innovation This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Data Center Engineering Operations Technicians (EOT) are Amazon Data Center’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, electrical switchboards/switchgear, circuit breakers, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.Perform the following tasks, with or without reasonable accommodation: · Walk job sites in uneven terrain · Work in extreme climates · Work at heights and from ladders · Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more · Bend or twist the body into unusual positions while working · Push or pull heavy objects into position · Work in noisy environmentsAbility to lift up to 50 lbs and work in cramped and/or elevated locations with or without reasonable accommodationAbility to work non-standard hours including nights and weekends.This position requires that the candidate selected be a U.S. citizen and must currently possess and maintain an active Top Secret security clearance. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities · Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center · Troubleshoot of facility and rack-level events within internal SLAs · Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements · Provide support to Data Center Operations technicians · Perform root cause analysis of equipment failures · Ensure all safety procedures are adhered to while performing work · Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights) · Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) · Utilize internal CMMS to manage building workflows and spare part inventory · Supervise contractors who perform servicing or preventive maintenance · Respond to off hour emergency calls per on call rotation for any one of the region’s sites · Fully comply with all physical security procedures and policies · Drive innovation while reducing operational costs in the facilities · Manipulate small wires and objectsA day in the lifeThe cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for our customers in the Intelligence Community.After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will get information from your peer technicians who are ending shift, review the maintenance schedule for any tasks due that day, and then perform routine physical checks of our critical systems. After these rounds are complete, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS! Related Military Ratings/MOSs Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, FC, FT, MM, MMN, EN, STG, STS, UT Army:15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F Marines:612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337 Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. ...