Product Management

The Device, Digital, and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams, including engineering, product development, operations, UX, and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.Key job responsibilities- You will be involved in developing strategies and innovations to address customers' issues globally through an improved associate-facing experience.- Work closely with software development engineers, data scientists, UX designers, and researchers to create, execute, and iterate on experiences that meet the needs of customers contacting Amazon Customer Service.- Your responsibilities include rethinking, challenging, and innovating the Device, Digital, and Alexa Customer Service Associate experience, identifying and prioritizing use cases, writing clear user stories, and partnering with UX to design effective customer journeys.A day in the lifeWe thrive on solving challenging problems to innovate for customers. We push the boundaries of technology, and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital, and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have a passion for driving change and innovation? Amazon is looking for an analytical, driven, and creative leader to join the Consumables Category Productivity (CCP) team to drive cross-functional projects for our Consumables businesses (Grocery, Health and Personal Care, Beauty, Baby, and Pets). The CCP team mission is to create business leverage through data-centric solutions and matrixed collaboration to enable new capabilities for store execution in support of customers, selling partners, and category teams. We identify ambiguous problems in line with business needs, research solutions with data-driven techniques, and build prototypes that can be scaled to production and adopted by owning stakeholder teams. This Senior Product Manager (PM) role in CCP will drive critical new features to reduce Consumables' cost to serve, including new products and capabilities to reduce customer returns and liquidated inventory for Consumables. This role will work directly with multiple internal business, technology and operations teams and leaders, vendors, and partner teams across the Consumables business.As a Senior PM within Amazon, you have the opportunity to invent new products and features on behalf of customers. You will get to work cross-functionally on driving ideas from conception to execution, developing marketing plans to drive awareness and adoption, segmenting customers and developing business models, defining and analyzing success metrics, and managing strategic projects. From Day 1, PMs are given ownership of large business areas and products, the autonomy to think strategically and make data-driven decisions, and the ability to drive significant impact to the customer experience and the business. Over your career, you will be exposed to multiple businesses and products, and pushed to grow into senior-level managers who independently run large business segments and organizations.The Senior Product Manager on the Consumables Category Productivity team will be responsible for the following: - Be a single threaded owner partnering with cross functional teams to drive your product vision. - Identify capability gaps and drive products that unlock business value, influencing and working with technology, operations and business teams and leaders. - Partner with data science and analytics teams to influence innovation on existing (or to build new) systems, tools and workflows for category management. - Be a subject matter expert in Consumables Retail processes across functions like Vendor Management, Marketing and Instock.The candidate possesses a track record of successful product development, relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, think big, and bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result. If you’re entrepreneurial and want to innovate, build, and own transformative products and features, join us in making history.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Looking for an opportunity to use data and analytics to improve the customer experience and drive business performance through Marketing and Discovery (M&D) initiatives? The Marketing & Discovery team within Private Brands is focused on driving discoverability of our 10K+ products available on Amazon and improving the customer experience associated with our brands and products so that new customers become return customers and return customers become loyal customers. The Amazon Private Brand’s M&D Analytics team owns the data, reporting and analytics across our M&D workstreams to help our organization make the best data-based decisions possible. This role’s initial focus area will be centered around developing the analytical strategy, reporting and tooling to support the growth of newly launched products. The leader will develop the KPIs (input and output metrics) to root cause new product performance, develop the tooling (in partnership with BIEs) that enables our broader organization to track the KPIs, and design the mechanisms that drives our organization to properly optimize newly launched products. The leader will also take on broader M&D analytics initiatives, which may include evolving our marketing measurement strategy, our M&D WBR deck, and/or improving our onsite/events reporting capabilitiesWe are looking for a Sr. Product Manager with an entrepreneurial spirit that strives in high ownership, highly ambiguous spaces and is comfortable partnering with broader business stakeholders to drive a collective analytics strategy. The Sr. Product Manager will be analytically driven to make sense of the raw data, develop the right metrics to track performance, and design the right tooling that the broader organization can effectively use to independently drive business growth. He/she will also be comfortable partnering with multiple teams inside and outside the Private Brands organization to accomplish their objectives, requiring strong collaboration to scale learnings and drive an impact across the business.Key job responsibilitiesDevelop new product ramp analytics strategy: • Define the new product KPIs • Define the input and output metrics to drive actions• Design new product analytical tooling for BMs and the broader organization to use• Partner with the BIE team to build/evolve the new product analytical tooling• Partner with cross-functional teams to improve processes to change inputsLead additional M&D Analytics initiatives: • Complete ad-hoc analytical studies to drive changes in business strategy• Own the M&D channel measurement strategy• Evolve the M&D P0 to better track the input/output performance of M&D initiatives• Partner with M&D sub-teams to improve their analytical approach (inputs, outputs, data-based decisions)- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Amazon Consumables Private Label team is creating a global portfolio of consumables products to meet customers' daily needs. We are seeking a highly motivated Senior Product Manager with a healthy obsession for the rapidly evolving world of consumer packaged goods, online delivery, and product innovation to join our team and help us change the everyday lives of our global customers. The Product Manager will work across our portfolio to identify/launch new private brand selection opportunities on .com and drive improvements in our P&L. You are passionate about identifying a compelling, profitable assortment that will delight our customers. You have experience analyzing data, driving cost out of the supply chain, and developing new businesses. You enjoy building profitable businesses and getting into the details of a P&L. You have an amazing level of intellectual curiosity, strong financial acumen, a high degree of ownership and integrity, and a high attention to detail. You are an independent self-starter who thrives in connecting people and ideas and have a strong entrepreneurial drive. You excel at communication and are comfortable with playing a lead role in a highly visible organization. You coordinate with cross-functional teams to drive growth and process improvement for your business. Key job responsibilitiesThe Product Manager's primary responsibilities will include working across private brand stakeholders throughout WW Consumables and Private Brands to: - Launch physical products by coordinating across creative, commercialization, packaging, compliance, supply chain, and marketing teams - Contribute toward process improvements in the product development workflow across different use cases (e.g. rebrand, refresh, re-source etc.)- Evaluate the online and offline assortment across channels and determine the right selection (based on product types, attributes, brands) for us to assort and scale on .com based on market trends and customer needs analysis- Work across cross-channel and cross-functional stakeholders to determine optimal sourcing models, cross-channel pricing, promotional, and packaging strategy, product road-mapping, and selection launch timelines.- Partner closely with supply chain to drive scalable process development, operational planning (e.g. safety stock, cross-channel allocation strategy, forecast consolidation etc.) and understanding of comprehensive financial analysis to support forecasting/inventory investments. - Influence executive decision-makers, helping them to understand the brand, desired product positioning, key points of difference, and target customer. - Collaborate with other members of the Consumables Private Label team including Commercialization, Pricing, and Instock Management. - Partner closely with cross functional teams including the retail category teams, marketing, product development, legal, product compliance, social responsibility, finance, and transportation to deliver on net revenue and customer satisfaction. - Develop a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts. - 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you have a passion for products? Do you have proven analytical capabilities, exceptional communication, project management skills, and the ability to multi-task and thrive in a fast-paced environment? If yes, we need you in the Private Label business. The Global Hardlines Private Label team is looking for a customer-obsessed Global Product Development Manager to help drive one of the most exciting categories at Amazon.com. In this role, you will be responsible for development pipeline sufficiency for your owned category at global level (NA, EU and JP), develop and launch product on-time and on-target. To achieve these, you will be in charge of:We are open to hiring candidates to work out of one of the additional locations:Tokyo, JapanKey job responsibilitiesThe ideal candidate should be passionate about products, have strong product development skills as well as outstanding project management abilities. They should also feel comfortable dealing with ambiguity, driving stakeholder engagement and working in a very entrepreneurial environment. The Global Product Development Manager should be able to interact with and influence multiple teams across the organization (Globally).Traits of success:Understand market trends, customer needs to define and prioritize product development focus for coming 3yrs Ability to dive deep on data metrics across regions to develop product development line planAbility to make trade-off for proper prioritization setting between global vs. region, between speed vs. qualityManage product lifecycle from ideation through commercialization.Be a smart, hard-working and creative person who loves products, loves solving difficult problems and "getting it done, on time."Be comfortable collaborating and influencing team members including business managers, sourcing, legal, patent, social compliance and product compliance.Be responsible for building and executing on new initiatives and roadmaps each year.Partner with country teams to launch products globally.Have the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.A day in the lifeIdentifying new product development opportunities for our brandsDeveloping the product roadmap and bringing to market new products, Globally Identify process enhancement opportunities and drive intervention About the teamThe mission of Hardlines Private Brands (HPB) is to build the most trusted and loved brands on Amazon, improving the customer experience and driving incremental profit for Amazon. We deliver a product assortment that offers incremental value for customers in terms of sustainability, reliability, safety, availability, price and speed compared to competitive products, which reinforces Amazon’s low price-high value perception and drives repeat store visits. We drive growth and profitability by clearly communicating to our customers through a streamlined brand which gives a clear signal to customers that they can buy with confidence, making faster and easier purchase decisions amidst the vast array of similar products sold in Amazon’s stores.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Master's degree or equivalent- 7+ years of product or program management, product marketing, business development or technology experience- Multi-location, cross time zone working experience- Experience managing a P&L- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Competence with SQL (basic queries)- Exceptional communication, analytical and problem-solving skills- Knowledge of Ecommerce- Experience within a consumer goods/retail company- Strong verbal and written communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Looking for an opportunity to make a global impact? Global Purchasing Program (GPP) owns cross-border inventory movements and import solutions for Amazon international stores. Our charter is to rapidly expand Amazon’s retail presence globally, partnering with business, technology, and product teams to bring Amazon’s selection and scale to our customers around the world.We’re looking for a product manager to join our team in driving important international inventory initiatives. The role requires a deep understanding of global supply chain logistics, inventory management best practices, international trade regulations, and the technical know-how to support seamless and scalable inventory solutions. The scope will address complex challenges faced by export and import compliance, country-specific accounting and tax regulations, customer and vendor experience, and cross-stack application of solutions. To excel in this role, you will:- Be passionate about customer, vendor, and seller experience and deliver innovative enhancements on their behalf,- Be willing to “roll up your sleeves” and operate with limited guidance,- Have strong interpersonal skills, be able to influence both tech and non-tech stakeholders,- Bring analytical horsepower and a deep curiosity about how things work,- Possess highly advanced project management skills,- Be commercially savvy and have excellence business judgement,- Bring operational rigor, holding your stakeholders to highest of standardsThis is an excellent opportunity to be part of a growing business in an innovative team, and wearing multiple hats is a key part of our team ethos and we welcome applicants with the same mindset.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Experience in accounting, tax, finance, or vendor management.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By focusing on delivering what customers want—low prices, vast selection, and convenience—we set big goals and look for talented individuals who can help us achieve and exceed them.This leader will act as one of our customers' best advocates, driving ideation and solving complex problems in one of the fastest growing segments of the Retail business. A successful candidate will be a self-starter comfortable with ambiguity and working in a fast-paced environment. This role requires an individual who strives to answer business/operational questions and who works across functional boundaries. You will transform data into actionable insights, and enjoy taking a data-driven approach to solving complex business problems. You will work on highly ambiguous problems with stakeholders across multiple business, science and tech teams in Catalog, Shopping, and Selling Partner Services. This role comes at the intersection of business, technology, statistics, and data mining. To succeed in this role you should be passionate about working with large datasets and be someone who loves to bring data together to answer key business questions. You should have expertise in the creation and management of datasets, and a proven track record of pulling data through SQL and translating that data into meaningful insights to answer key business questions. In this role, you will have ownership of end-to-end development of reports and solutions to complex questions and you’ll play an integral role in strategic decision-making.Key job responsibilities• Gather data and perform sophisticated analytical exercises• Employ data mining, and other analytical techniques to capture defects in catalog inputs• Drive standardization, simplification and automation of internal processes and products• Manage weekly and monthly business reporting and create relevant measurement dashboards• Work with various stakeholders to understand business drivers, goals, and actionable outcomes using analytics A day in the lifeThe successful candidate will be comfortable with advanced data mining techniques, have strong analytical and communication skills, and have a passion for using data to drive business decisions. You develop strong working relationships with business partners (such as Legal, Compliance, Search, Catalog, and Vendor Management teams) to define and understand complex business questions and analyze data to identify the root cause and drive strategic business decisions.About the teamOur team support some of the fastest growing segments of the Retail business: Fashion (Clothing, Shoes, Jewelry, Watches, and Accessories) and Fitness (Sports, Outdoors). Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We have a broad mix of experience levels and tenures,and we’re building an environment that celebrates knowledge sharing and mentorship.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience in quantitative and qualitative research- Master's degree or equivalent- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Experience in product or program management, product marketing, business development or technologyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have you ever thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and security? The Social Media Customer Service (SMCS) organization is looking for a product manager who can thrive in a diverse, global team, and is passionate about building simple but elegant solutions that raise the customer experience bar.Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by channel, demographic, and the type of support they need. SMCS is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and Message Us (chat).We’re looking for someone to dream, define, and deliver the plan that changes how we support customers on social media. This role will ensure we’re building for the social media trends of today, and scaling to support customers where they need help tomorrow. This individual will influence a broad range of stakeholders, from other customer service technical teams, to social media stakeholders across Amazon.If you can organize and prioritize across existing roadmaps, and get excited about building a customer service solution for the future, this role could be for you.This role will report into the SMCS Systems Product Leader.Key job responsibilities- Develop and deliver a roadmap that allows tens-of-thousands of associates around the globe, to provide support to millions of customers- Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans- Support with process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement, and the impact on the customer and associates.- Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamSMCS monitors and responds to customers and trending issues on social media channels, solves customer problems, escalates trending and systemic issues, and positively engages with customers. As a global contact channel, our Operations team responds to customer inquiries across all of Amazon's Social Media accounts. We operate in 22 countries, and 14 different languages. Our mission is to provide social media assistance that adds value to our customers’ connections with Amazon.- 5+ years of end to end product delivery experience- Experience in influencing senior leadership through data driven insights- Bachelor’s degree or equivalent experience- Master's degree or equivalent- Experience working across functional teams and senior stakeholders- Experience owning technology products- Experience owning feature delivery and tradeoffs of a product- Knowledge of customer operations, or social mediaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Senior Product Launch Manager for Amazon Device Solutions (ADS), you will spearhead the launch of our innovative B2B products, including the Amazon Signage Stick and associated software services. You'll work closely with our Business Development and Product teams to bring cutting-edge digital signage and smart office solutions to market, targeting small and medium businesses (SMBs) as well as enterprise customers.Your role is crucial in scaling our presence in the multi-billion dollar digital signage market and expanding our smart office offerings. You'll be responsible for coordinating launches across multiple channels, including direct sales, content management system (CMS) partners, and AV integrators. Your success will be measured by your ability to drive adoption of ADS solutions, generate revenue, and create long-term value for our B2B customers.This role requires a unique blend of technical understanding, business acumen, and project management skills. You'll be at the forefront of bringing innovative solutions to market that empower businesses to amplify their operations and customer engagement through connected devices and services.Key job responsibilities- Lead end-to-end launch planning and execution for ADS products, with a primary focus on the Amazon Signage related product and service- Develop and manage relationships with key CMS partners and AV integrators to ensure successful integration and go-to-market strategies- Coordinate with internal teams (Product, Engineering, Marketing, Sales) to align launch timelines, messaging, and technical readiness- Create and execute launch plans that address the unique needs of both SMB and enterprise customers - Manage beta programs and early adopter initiatives to gather crucial feedback and refine our offerings pre-launch- Develop and deliver training materials for internal teams and external partners on new product features and capabilities- Collaborate with the AWS and other customer facing teams to create integrated launch strategies - Monitor and analyze post-launch performance metrics, providing insights to inform future product development and launch strategies- Identify and mitigate launch risks, escalating issues as needed to ensure smooth product introductions- Drive continuous improvement in our launch processes, adapting to the fast-paced, startup-like environment of ADSA day in the lifeYour day as a Senior Product Launch Manager at ADS might start with a morning strategy session, refining launch plans for our latest digital signage solution. By midday, you could be leading a cross-functional meeting to address last-minute technical issues before a major product release. The afternoon might see you collaborating with Marketing on customer-facing materials, ensuring our value proposition is clearly communicated. You'll likely end your day analyzing customer feedback from recent launches and preparing recommendations for product improvements. Throughout, you'll coordinate with various teams, manage timelines and risks, and balance immediate launch needs with long-term product strategy, all while keeping the customer at the center of your decisions.About the teamADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.- Bachelor's degree in Business, Engineering, Computer Science, or related field- 7+ years of experience in product launch management, preferably in the technology or B2B sector- Proven track record of successfully launching complex technology products or services to market- Experience managing cross-functional teams and stakeholders throughout the product launch lifecycle- Excellent project management skills with the ability to create and execute comprehensive launch plans- Excellent communication and presentation skills, with the ability to influence senior leadership and external partners- Demonstrated ability to translate customer needs and market trends into successful launch strategies- Experience with go-to-market strategy development and execution- Proficiency in data analysis and the ability to make data-driven decisions- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- MBA or advanced degree in a related field- Experience launching digital signage, IoT, or other relevant B2B technology products- Knowledge of Amazon's technology ecosystem and business model- Project Management Professional (PMP) certification or equivalent- Understanding of B2B sales processes and channel partner dynamics- Experience with Agile/Scrum methodologies in a product development environment- Familiarity with content management systems (CMS) and digital signage software platforms- Bias for action with demonstrable experience of effectively executing defined launch strategies- Ability to re-prioritize tasks quickly and deliver results- Track record of launching products with aggressive schedules and limited resources- Flexibility to work effectively with different time zones- Multi-lingual fluencyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you a builder who thrives in a fast-paced, startup environment? Do you enjoy working cross-functionally to improve experiences for customers? The Amazon Fresh In-Store Product team is looking for a Sr Product Manager for Associate Tools. This role will own a core set of tools for which they own developing vision and collaborating with partners to drive the implementation. Our team serves as the voice of the associate as we advocate for a bar-raising CX through improved product experiences and streamlined tooling. A successful candidate thinks big by defining the long-term vision for their space, dives deep to understand associate pain-points and delivers results by building and executing against a roadmap of features in partnership with Tech, Program and Operations Teams. The Sr. PM will confidentially manage through evolving and complex demands, build scalable solutions and innovate on behalf of our customers. This person must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, exceptional organization and communication skills, and leadership are essential to success in this role. This role requires clear articulation of complex problems and proposed solutions. The Sr. PM will lead discussions with category, in stock partners, field leadership, and process owners to drive decisions on operational strategies that impact the business. Your role will be highly collaborative, requiring you to partner with cross-functional partners to drive positive results to business metrics. The ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. They should have experience in grocery operations, workflow-based tools, and large-scale process implementation. They should be comfortable directing field retail teams and collaborating with engineering teams. Key job responsibilities - Drive improvements in both processes and technology to help us build best in-class perimeter grocery operations. - Drive thought leadership on ways to automate and simplify existing processes used across the Amazon Fresh Stores network, balance the business need versus technical/operational constraints.- Create scalable programs and processes that can be implemented, consistently executed, and measured.- Implement and drive new operational initiatives in an ambiguous environment using data, industry standards, high level of judgment, and anecdotal customer feedback to develop solutions that continually improve operational metrics.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Retail industry experience (ideally grocery)- Experience owning and launching Associate/Employee-facing tools, features, enhancements, etc.- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

NASCAR is Amazon’s Worldwide Retail CRM solution, empowering thousands of Amazon employees to recruit and manage Retail vendors more efficiently. A salesforce-based CRM, NASCAR launched in 2023 and has expanded to support more than 20 countries and 4k Amazon employees. The tool improves how teams manage vendors by tracking account context to ease transitions, consolidating relevant account information into a unified view, and streamlining opportunity management. But it’s still Day 1. NASCAR CRM will transform the way Amazon Retail teams manage their businesses in the next 1-3 years, and we’re looking for a Sr. Manager, Product Management to chart the path to achieving this vision. This Sr. Manager, Product Management role will own the end-to-end WW vision for NASCAR CRM, and lead a cross-functional team to deliver against this vision. They will develop mechanisms to deeply understand internal Retail customers across multiple regions and roles, innovating on their behalf to reduce low-value work and improve business outcomes. They will guide their team to effectively prioritize work across varied use cases and deliver new features efficiently, while minimizing security risks and operational overhead. They will manage our Relationship with Salesforce contractor teams, overseeing ongoing statements of work and auditing outcomes. They will own recurring planning and reporting mechanisms, including OPs, Quarterly Business Reviews, and Program Updates. Finally, they will create a culture of innovation that attracts talent while continuously developing the individuals on their teams. A successful candidate for this role is a proven Product leader, with track record of leading teams to deeply understand customer needs and build innovative solutions to address them. They have strong judgement, with experience making difficult tradeoffs (e.g. speed v. quality) and prioritization decisions. They have a demonstrated ability to earn and maintain trust effectively, across a wide range of stakeholders. They have experience leading technical functions, and are comfortable working through their team to make well-informed technical decisions; previous experience leading implementation of Salesforce products (Sales Cloud, Service Cloud, Pardot) is strongly preferred. They are accomplished leaders, with a proven ability to develop team members and attract strong talent. While not required, previous experience in an Amazon Retail function is strongly preferred.Key job responsibilities- Own end-to-end vision, roadmap, and execution for NASCAR CRM, supporting WW Retail employees- Lead a cross-functional team, attracting and developing talent and managing team performance- Develop and maintain mechanisms for deeply understanding customers, prioritizing work, and auditing tool performance- Lead team to achieve best-in-class salesforce development, with minimal operation overhead- Own recurring planning and reporting mechanisms (OPs, xBRs)- Manage broad set of stakeholders including WW Retail leaders, peer CRM teams, and salesforce contractors- 12+ years of product or program management, product marketing, business development or technology experience- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience leading implementation of Salesforce products (Sales Cloud, Service Cloud, Pardot)- Experience engaging and influencing senior executives- Experience in an Amazon Retail roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,300/year in our lowest geographic market up to $265,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The USBA Identify, Classify, Empower and Discover (ICED) Team helps drive the success of small businesses (including sellers, vendors, developers, authors, and delivery service providers) and underserved business populations (including minority-, women-, and veteran-owned businesses) through building products, features and programs that help more customers shop small and undiscovered businesses. We are seeking a high-judgment, business oriented, self-motivated professional to own strategy and execution of initiatives that enable customers to shop small ad undiscovered business brands on Amazon, while also collaborating to define and providing input into the long-term strategic vision for discoverability. This role will have a high degree of ownership for defining programs, products, and scalable solutions that raise the bar on a customer's shopping experience. The role is inherently cross-functional within the org and across Amazon – you will work closely with engineering, science & analytics, UX research and design, customer and selling partner insights, marketing and executive teams across the business to define our 2025 discoverability charter and long-term strategy. The ideal candidate thinks strategically, takes initiative, and dives deep into details. They can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Maturity, strong business judgment, ability to earn trust with engineering and influence cross-functional teams, a customer-centric and creative mindset and strong analytical skills are essential. The candidate for this position also embraces ambiguity, ramps quickly on complex issues, and is skilled at communicating complex issues simply and convincingly to a wide range of audiences. Key job responsibilities• Owns product roadmap strategy to drive the discoverability and shoppability of small and undiscovered business brands on Amazon.• Owns day-to-day product management of Small Business badge and Black-owned business badge globally• Understands customer (internal and external) needs, defines clear project plans and product requirements, and executes to high expectations in a fast-paced environment.• Represents, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders to help them understand the decisions they have to make and what options they have• Drive cross-functional and cross-regional alignment to achieve strategic program goals• Track and report program learnings and effectiveness to stakeholders• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Interacting with stakeholders at multiple levels and in multiple regions, and working with business, marketing, tech and analytics teams to define and deliver solutions.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Private Label Fashion is seeking a Sr. Product Manager to help build the highest quality, most flexible, customer-focused, lower-carbon emissions, and cost-effective global raw materials supply chain in Retail. This role has high leadership visibility and is an opportunity to hone quintessential product management skills while working in a fast-paced, entrepreneurial environment. You’ll be responsible for gaining alignment on complex initiatives and driving them forward through building roadmaps, improving internal processes, analyzing data, actively prioritizing as customer and business needs change, and managing a diverse set of stakeholders. In order to build a best-in-class, global raw material supply chain, your projects will touch many aspects of the product lifecycle, from raw material choices during the design and product development stages to quality of fabrics during garment production. At the size and global scale of Amazon Private Label Fashion, your success will deliver results expressed in millions of dollars, and we’re just getting started.Amazon Private Label Fashion's Global Materials team is focused on driving overall business health, sustainability, and quality. In the near term, own SPB’s sustainable raw material strategy and fabric transition execution, ensuring alignment with Amazon Private Brands and Central Sustainability team requirements and goals. You will also own raw material development and catalog management processes, prioritization and stakeholder coordination to increase efficiency and build scale. Key job responsibilitiesThe successful candidate will have a demonstrated track record of:* Ability to own and manage multiple projects, prioritizing by working backwards from the ideal customer experience.* Clear verbal and written communication skills, including the ability to rally multiple teams around a complex goal through root causing misalignment, regular project update mechanisms, daily collaboration, and continuously seeking to understand your customers’ needs.* Influencing without authority across multiple teams, including pushing back with data when you don’t believe the right decision is being made.* Building mechanisms to drive transparency; as we build new processes, you bias towards globally-accessible documentation of projects, critical decisions, and prioritization in order to build a strong foundation for the current and future project teams.* Project management, including the ability create a plan that to clearly articulates the teams involved in each phase, core deliverables, business impact, and milestones for completion. You also anticipate risks and escalate quickly with intent to resolve.* Data analysis (proficient in excel, knowledge of basic SQL preferred), used to glean key insights from large datasets which inform the strategic direction of your projects.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Strong Analytical Capabilities- Experience in influencing senior leadership through data driven insights- 7+ years of product or program management, sourcing, product marketing, business development or technology experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Product Manager, Amazon Inbound Transportation, Global Logistics Amazon Inbound Transportation, a part of Global Logistics, plays a crucial role in managing the journey of billions of units sold through the Amazon store every year. We are seeking a driven Product Manager to oversee the revenue structure of our managed transportation program, which ensures competitive rates, seamless experiences, and expedited inbound speed for sellers. ...

Amazon has built a reputation for excellence in customer service. As a member of the AWS Partner Network (APN) Support team you will be at the forefront of AWS’s technology. Your primary goal will be to assist our partners around the world to take advantage of a growing set of services, programs and features offered by AWS. These features are aimed to help partners generate business, train and grow their skills and competencies. Our partner network is rapidly growing, and we are looking for customer obsessed, talented and driven individuals to help us support our partners’ daily operational needs and assist them on their journey with APN. As an APN Channel Support Representative you will work directly with our partners, addressing important issues where resolution is crucial for the partner to continue to grow its AWS business and be successful. Such issues include, troubleshooting systemic issues with the Partner Central Platform, assisting partners in the upgrade process, and providing general guidance about our many programs. Key job responsibilitiesPartner Support: You'll be fielding questions about program eligibility, discounting processes, and best practices.Account Management: Assisting partners in onboarding their AWS accounts in the Channel programs. Discount Tracking: You'll be keeping a close eye on discounts, making sure they're applied correctly and processed on time. Onboarding New Partners: When new partners come on board, you'll be there to guide them through the process, making sure they understand how everything works.Problem Solving: Partners will come to you with all sorts of issues. Your job is to figure out solutions, whether that means digging into the rulebook or thinking outside the box.A day in the lifeYour main focus is going to be about building relationships with AWS Solution Provider and Distributor partners. Think of yourself as the go-to person for these partners - you're their lifeline when they need help.While your main customers are the AWS partners themselves - that's the Solution Providers and Distributors. Internally, you'll be working cross functionally with our Ops teams and account teams on a regular basis. You will help with partner training sessions, developing new processes, and contributing to program policy updates. It's the kind of job where you can really make an impact if you're proactive.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of experience on a fast paced customer support team working within trouble ticketing/tracking systems. - Proficient in MS Office, especially Word and Excel- Clearly and effectively communicate via multiple channels.- Open to learning new technologies and processes while staying current with related field information - Prioritization, time management skills, and flexibility - Ability to embrace constant change. - Ability to communicate openly and contribute in a team environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,900/year in our lowest geographic market up to $132,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Global Real Estate and Facilities (GREF) creates inspiring workspaces for Amazon in 60+ countries. GREF IDX team uses data to optimize real estate decisions and enhance employee experience. As Product Manager, you'll set tech strategy for GREF products, partnering with tech teams to deliver innovative solutions. Requires business acumen, cross-functional leadership, and process development in ambiguous environments. Ideal candidate is analytical, resourceful, customer-focused, and thrives in fast-paced settings, with proven success in end-to-end project ownership.Key job responsibilities• Serve as the voice of the customer, introducing new ways to manage Amazon's real estate portfolio and employee experience• Define the long-term vision and strategic roadmap for the GREF IDX product portfolio, aligning with the organization's overall business objectives • Lead the prioritization of features and initiatives based on customer value, business impact, and technical feasibility • Establish and monitor key performance indicators (KPIs) to measure the success of product initiatives and drive continuous improvement • Influence senior stakeholders, including executives, to secure buy-in and resources for the GREF IDX product strategy• Deeply understand the needs of our GREF stakeholders and advocate for the user experience throughout the product development process• Partner closely with a variety of stakeholders – including technology, product, functional teams, and Executives.• Represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to executives. - 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end-to-end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Master's degree in a technical or business-related field- Experience in real estate or workplace industry- Experience in influencing senior leadership through data driven insightsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner Network. AWS Partners include the largest consulting partners, systems integrators, MSPs, technology partners, ISVs, and distributors that are using AWS as their cloud delivery platform. The AWS Global Partner Investment and Incentive Team is seeking a Global Investment Operation and Delivery Leader that can lead a team of program and product managers driving operation ownership of cross organizational and functional operations and process improvement. The team is responsible for defining and owning end-to-end business process for partner facing funding program benefits aligning with global and in-geo partner, integration as a mechanism for delivery of all AWS funding benefits to Partners. You will have people management experience in building and leading the team with direct accountability for team deliverables, taking ownership of complex cases and tasks from internal stakeholders and external partners, reacting effectively to dynamic challenges in a fast-paced, high intensity environment. You will have a demonstrated ability to think strategically about financial products, operational risks, and program challenges with the ability to drive execution of program initiatives and process improvement to operate at scale. Key job responsibilitiesManage a team of Support Agents responsible for managing end-to-end operations process for the AWS Partner Network.Lead others, further develop exceptional talent, and encourage the teams to challenge assumptions.Champion recruiting efforts across the network to continually hire and develop the best.Recommend, develop, and implement policies and requirements that guide the team to operate at scale.Coordinate with cross-functional teams to develop process and project plans.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3+ years of team management experience- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change- Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goalsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,700/year in our lowest geographic market up to $222,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Kindle Content and Physical Books team is looking for a passionate and visionary Senior Product Manager who loves to innovate and create world-class customer experiences that will enhance the product availability and reading experience of Books customers. This includes end to end ownership of innovative new features that advances our vision of becoming the preferred destination for customers to purchase and read books across our business.As the WW Senior Product Manager for shipping costs improvement (Free Cash Flow initiatives), you will drive efforts across the WW Books organization to optimize shipping methods, improve placement, reduce sortability defects and improve item dimension accuracy. This is a highly visible role with responsibility and ownership of senior level goals to drive down the cost to ship for WW Books. This role will partner with Amazon Logistics, Data science, Finance, Transportation and internal stakeholders (including Print on Demand) while owning the product roadmap strategy and execution. The Senior Product Manager work will directly influence the shopping experience of millions of customers by improving their shopping experience and championing this vision across the company will be a key part of your role.About the team:The Books Operational Excellence team operates cross-functionally, partnering closely with Retail, Operations, and Technology teams to deliver results. This is a highly visible position that includes interactions with leaders across the organization – from senior Books leaders through systems and operations managers – to drive alignment and deliver results.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic SCI & AWD Operations team as a Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's low-cost bulk storage and distribution network, known as Amazon Warehouse Distribution (AWD). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our Fulfillment by Amazon (FBA) sellers.Key job responsibilitiesOwn the product roadmap for SCI & AWD Operations, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer valueCollaborate with DC Operations, SCI Execution, Finance, XBPS Tech, and AWD Business/Product teams to define and deliver UTR capabilities and technology features across various operational stagesEnsure seamless integration of WMS UTR and supply chain execution to support diverse replenishment channels, including AFN and MCD, as well as FFCD customer needsDrive the scaling of MCD with UTR automation, expanding capabilities such as outbound shipping options, self-service channel management, and custom labeling and shipment prepChampion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound pathsLeverage data and insights to make informed decisions, measure success, and iterate on product strategies- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Proven track record of driving product innovation, process optimization, and delivering measurable business impact- Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape- Master's degree in Business Administration, Supply Chain Management, or a related field, offering advanced knowledge and strategic thinking skills pertinent to supply chain product management- Experience in product management for warehouse management systems (WMS), transportation management systems (TMS), or other supply chain execution technologies- Familiarity with API development, microservices architecture, and cloud-based solutions in the context of supply chain product development- Proven success in driving product adoption, user engagement, and customer satisfaction in a B2B or enterprise software environment- Experience in leveraging advanced analytics, machine learning, and AI to enhance supply chain product capabilities and drive data-driven decision-making- Knowledge of industry best practices and emerging trends in supply chain product management, such as IoT, blockchain, and robotic process automation (RPA)- Demonstrated ability to develop and execute go-to-market strategies for new supply chain products or features, including pricing, positioning, and competitive analysisAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking a Principal Product Manager in Amazon Extra Large (AMXL) who will be part of a start-up group that’s defining and rolling out tech products for our strategy organization.We have big goals for the heavy bulky business and we want a Principal Product Manager who is excited about the early stages of a business and the impact they can make for our customers!This role is part of the Worldwide AMXL Strategy/Product org which is designed to help Amazon improve and expand the delivery of large items and those requiring special handling and additional services for exceptional customer experience. This Principal Product manager will be a resourceful and confident team player who can think out of the box in an ambiguous problem space, and is willing to roll up their sleeves to build a program that will significantly impact Amazon’s warehousing and delivery capabilities globally.Key job responsibilities- Define business strategy and initiatives that will help us grow profitability and achieve topline growth.- Write strategy proposals/product PRFAQ's and other artifacts to influence building right features and products. - Own, build and drive strategy for global AMXL supply chain and be a key part of our business with Tech and Operations.- Define the business and product strategy- Manage prioritization and trade-offs for speed to market, performance and features.- Promote data-driving decision making throughout the team.- Address barriers through problem solving and coordination with stakeholders.- Partner with other teams across Supply Chain and Business teams to identify and influence development of new products and services.- Build and manage high quality product roadmaps based on your vision and strategy.- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.- Communicate performance, articulate root-cause analysis and link to specific improvement areas.- Up to 10% travel requiredA day in the lifeProblems include - How to grow FBA business, What differentiating features do we need to build to attract new sellers to Amazon, understand customer pain points and propose medium and long term solutions.- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.