Product Management

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. We set big goals and are looking for people who can help us reach and exceed them by enhancing our selection and maximizing product availability. We are looking for an experienced Product Manager to help design, build, and develop big impact features that improve customer experience. This leader will solve complex problems in one of the fastest growing segments of the Retail business, Fashion and Fitness (Apparel, Shoes, Jewelry, Watches, Luggage, Sports and Outdoors). A successful candidate will be a self-starter comfortable with ambiguity and working in a fast-paced environment. This role requires an individual who strives to answer business/operational questions and who works across functional boundaries. The ideal candidate should also have a demonstrated ability to think strategically and analytically, with a passion for innovation. Key job responsibilitiesIn this role, you will have the opportunity to develop your skills in the following areas: - Analyze key areas of opportunity across multiple input systems including advanced selection and forecasting models to identify new projects, prioritize them, and develop a cohesive plan - Anticipate bottlenecks and balance trade-offs between business needs and technical constraints - Enable launch of new products and processes by collaborating with cross-functional project teams - Translate technical requirements and processes to non-technical leaders in a clear and actionable manner - Earn and develop trust with business leaders to drive adoption and implementation of new systems- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Softlines Private Brands (SPB) team is looking for an energetic leader with excellent bias for action, ownership, and ability to invent and simplify to lead our promotional events. This individual will work with Amazon and SPB stakeholder teams to set a deals strategy, drive process enhancements, identify ways to automate tools and reporting, and create and curate innovative deal experiences on behalf of customers and category teams. They will ensure standardized processes to achieve defect-free deals and will create and own closed-loop mechanisms between APB’s global teams, Amazon’s Event and Tech teams, and leadership to ensure we learn, stay aligned and are successful in delivering against goals.Key job responsibilities- Develop workback plans and event readiness docs inclusive of deal strategy and execution.- Develop clear and consistent communication mechanisms to track against outlined goals.- Develop reporting, tools, mechanisms, and best practices that can scale broadly across APB.- Identify opportunities for cross-category and/or global deals.- Deliver post-event retrospective recaps with key insights and best practices.- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon has built a reputation for excellence in customer service. As a member of the AWS Partner Network (APN) Support team you will be at the forefront of AWS’s technology. Your primary goal will be to assist our partners around the world to take advantage of a growing set of services, programs and features offered by AWS. These features are aimed to help partners generate business, train and grow their skills and competencies. Our partner network is rapidly growing, and we are looking for customer obsessed, talented and driven individuals to help us support our partners’ daily operational needs and assist them on their journey with APN. As an APN Channel Support Representative you will work directly with our partners, addressing important issues where resolution is crucial for the partner to continue to grow its AWS business and be successful. Such issues include, troubleshooting systemic issues with the Partner Central Platform, assisting partners in the upgrade process, and providing general guidance about our many programs. Key job responsibilitiesPartner Support: You'll be fielding questions about program eligibility, discounting processes, and best practices.Account Management: Assisting partners in onboarding their AWS accounts in the Channel programs. Discount Tracking: You'll be keeping a close eye on discounts, making sure they're applied correctly and processed on time. Onboarding New Partners: When new partners come on board, you'll be there to guide them through the process, making sure they understand how everything works.Problem Solving: Partners will come to you with all sorts of issues. Your job is to figure out solutions, whether that means digging into the rulebook or thinking outside the box.A day in the lifeYour main focus is going to be about building relationships with AWS Solution Provider and Distributor partners. Think of yourself as the go-to person for these partners - you're their lifeline when they need help.While your main customers are the AWS partners themselves - that's the Solution Providers and Distributors. Internally, you'll be working cross functionally with our Ops teams and account teams on a regular basis. You will help with partner training sessions, developing new processes, and contributing to program policy updates. It's the kind of job where you can really make an impact if you're proactive.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of experience on a fast paced customer support team working within trouble ticketing/tracking systems. - Proficient in MS Office, especially Word and Excel- Clearly and effectively communicate via multiple channels.- Open to learning new technologies and processes while staying current with related field information - Prioritization, time management skills, and flexibility - Ability to embrace constant change. - Ability to communicate openly and contribute in a team environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,900/year in our lowest geographic market up to $132,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services. As a part of this team you would work on technology product management for an exciting and confidential initiative in the middle mile transportation organization. You will regularly interact with executive leadership and work with business and development teams to define the product strategy, create the product development road map, and lead technology architecture and execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deep into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside the engineering (dev and QA) organization. You are expected to have an established background in technology product development, excellent program management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating mobile applications, web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful. Prior experience in risk and compliance disciplines will be a big plus as well. Come and see for yourself why we are one of the most admired companies in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history!. At Amazon, we hire hands-on managers at all levels. The leader must be able to dive deep into the details on business, operations and engineering. We need technical, detail-oriented leaders who can build and grow organizations.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience with product cycles of 6+ monthsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

About Amazon MusicAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.Picture working on fan-centric products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life such as Amazon Music Unlimited, Prime Music, Music Merch and so much more. Everyone on our team has a meaningful impact on product, new directions in music, and customer engagement. The Amazon Music Merch team is responsible for building a destination of official music merchandise and connecting fans and artists through merch. Our team is looking for a driven, strategic, customer-centric Sourcing and Production Manager to help grow our Music Merchandise business. Music and fashion have been intertwined for decades, and this role will create buzzworthy artist merch collections that authentically connect artists and fans on Amazon, in venue, and around the world.The Sourcing and Production Manager will assist the Sr Production Manager in driving the ideation around and execution of product development and production process – from initial design concept through bulk production execution. This role will foster partnerships and help create strategies to maximize margin, quality, lead-time and brand goals. The successful candidate will have deep experience in traditional apparel production & screen printing, and must be a creative thinker with the ability to develop innovative production strategies. The candidate should also have their pulse on the trends of the artist merchandise business, including blank and print technique expertise.The Sourcing and Production Manager will support and report to the Sr Manager on the Amazon Music Merch team and will work with artist teams, brand and marketing managers, and across various internal and external partners to shape the merchandise production strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners’ organizations.Key job responsibilitiesKey job responsibilities* Responsible for onboarding vendors in to Amazon systems and processes, determining SLAs and day to day business relationships.* Develop production strategies and techniques to scale our business and create strong partnerships.* Own and build production timelines, sampling processes, and QA* Evaluate partners’ production standards and practices.* Manage relationships with strategic suppliers and internal stakeholders.* Work with logistics to coordinate proper deliveries to FC*Data entry and tracking data within various internal tools.* Execute competitive production market analysis- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services- 3+ years apparel industry experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Fashion and Fitness (F2) is looking for a highly analytical, curious, and driven individual to join the Shoes team. This role is an exciting opportunity to showcase and hone skills on developing product roadmap and strategies, building business analytics, influencing tech partners on customer centric experiences, and delivering long-term growth for a multi-billion dollar P&L. This is a highly ambiguous space, and successful candidates should have a proven track record of writing SQL to pull data, using industry research to create opportunity size analyses, and strong writing skills on strategic documents to influence central team roadmaps and prioritization. You will be the face of Shoes and have an opportunity to own end-to-end strategy, where you will close parity gaps through central mechanisms, deliver strategic growth plans on behalf of head brands, and drive alignment across NAS category peers.Key job responsibilities• Establish, evangelize, and continuously audit F2 shoes priorities and flywheel• Create and prioritize F2 Shoes product roadmap and influence central product and tech teams for required resourcing and prioritization• Develop tools and mechanisms to scale selection, price, and convenience mechanisms• Understand customer and business trends to optimize and recommend Shoe capabilities and enhancements• Build and maintain healthy relationships with partner teams and stakeholders in locations around the world• Partner with other product and program managers across North America Stores to identify and influence development of new features• Define, create, and execute go-to-market strategies• Build opportunity size analyses and heuristics to highlight key areas for investment• Create reporting and tracking mechanisms to audit inputs/outputs and ensure program efficacy - 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Business, Industrial, and Scientific Supplies (BISS) team is at the forefront of delivering exceptional selection, value, and convenience for businesses and consumers throughout the U.S. We are responsible for building a best-in-class destination for Amazon customers that shop for and buy products for their workplace and professional needs.We partner with stakeholder teams like Amazon Business, which since launch (2015) has surpassed $25B in sales, attracting millions of business customers to Amazon. BISS offers a wide variety of products that span almost every business customer vertical and is a major engine of growth for Amazon.This Sr. Product Manager role within the BISS team will be responsible for managing the lifecycle of products and features that drive impact to our customer shopping experience. You will own a dedicated product and feature roadmap and deliver on key priorities for the business, setting short and long-term goals for your deliverables. You will do this while working with a talented cross functional team of PMs, VMs, ISMs, and MMs while influencing other teams and their roadmap. You will define the problem(s) we are trying to solve, desired customer experience, vision, tenets, and product strategy, with focus on a Business-specific customer vertical.Key job responsibilities• Define a product strategy for enterprise customer spend segment adoption.• Develop a programmatic approach to acquisition of customer spend.• Demonstrate strong written and verbal communication skills that articulate a vision to stakeholders across Amazon.• Identify new opportunities through competitive analysis, customer insights, and industry partnerships • Build a test-and-learn plan that is measurable and goal-oriented.• Work with other B2B teams to Invent and Simplify processes for customers and team members.• Communicate with management and senior executives about program direction, strategy and the operational execution.• Lead cross functional teams by effectively managing the expectations and resolving the conflicts that balance customer and company needs.• Define metrics and goals and track ongoing progress.• Create reports and tools that share results, insights, and process improvement opportunities.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you have a passion for products? Do you want to build a business from the ground up? Do you have proven analytical capabilities, exceptional communication, project management skills, and the ability to multi-task and thrive in a fast-paced environment? If yes, you should consider Amazon Private Brands.The NA Consumables Private Brands team is looking for a customer-obsessed Sr. Product Manager to help drive the end to end creation of everyday essentials within Amazon's portfolio of private brands.Key job responsibilitiesIn this role, you will lead the product development efforts for consumable everyday essential products, which include Household, Personal Care, Beauty, Healthcare, Pets, Baby, and Grocery; and be responsible for the following:· Creating a data-driven long-term roadmap for our brands.· Identifying new product development opportunities.· Developing business cases to ensure we're bringing the right products to market for our business.· Developing and bringing to market new products.· Coordinating product development across international and cross-functional teams, and internal and external parties.· Managing an existing assortment of products.· Designing and implementing new processes to help scale our business.The ideal candidate should be passionate about products, have strong product development and process design skills as well as outstanding project management abilities, and should excel in both strategic thinking and tactical execution, as responsibilities range from creating business cases to driving product development. The candidate should also feel comfortable dealing with ambiguity and working in a very entrepreneurial environment. The Sr. Product Manager will interact with and influence multiple teams across the organization (US and global), such as Compliance, Food Safety, Legal, Design, Quality, Marketing & Discovery, Operations, etc.Traits of Success:· Understand market trends and build business cases for new product opportunities.· Manage product lifecycle from ideation through commercialization.· Thrive in ambiguous work environments.· Be a smart, hard-working and creative person who loves products, loves solving difficult problems, and "getting it done."· Be comfortable collaborating and influencing internal and external teammates, cross-functional partners, and stakeholders.· Be responsible for building and executing on new initiatives and roadmaps each year.· Experience in the CPG (consumer packaged goods) space is not a must, but is a plus. Some of the key job functions of the Sr. Product Manager are:· Leads, directs, supervises, and controls the execution of all functions of their assortment.· Possesses a broad operations background and has the ability to “roll up their sleeves” and jump in and drive resolution, along with managing a working group.· Comfortable in different roles, sometimes supporting, sometimes leading.· Is capable of taking accountability and driving planning, resolution and execution with the team.· Responsible for the overall project schedule that enables the teams to be successful based upon the project milestones and planned launch dates.· Monitors and reports on the progress of all activity within the product area including significant milestones and any conditions which would affect project cost or schedule. - 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is looking for a strategic product innovator to lead the program International Expansion. In this role, you’ll define the vision for Add-to-Delivery and Forward Deployment of Inventory, product requires to meet local customers needs and continuously improve through experimentation. You'll identify and eliminate friction points, driving innovation and delivering a seamless, delightful customer experience. The Senior Product Manager, International Expansion for Add to Delivery and Forward Deployment of Inventory role demands a deep understanding of International customer needs, Amazon’s network,coordination with the Global Add to delivery product team, and curiosity to experiment your way toward new solutions. The ideal candidate is an experienced product leader and team builder with a track record of exceptional results. You excel at building strong cross-functional relationships, thrive in dynamic and ambiguous environments, and can manage multiple priorities with ease. You possess excellent judgment, high standards, and strong written and verbal communication skills. You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Develop product vision and build product roadmap in coordination with the Add to delivery global team and International teams. Create buy-in for the product vision both internally and with key external partners2) Think big about the needs of our International customers (both end customers and network). Drive innovative experience design end-to-end that will delight the customer and improve our business3) Approach complex business problems, aligning divergent stakeholder teams to a common plan4) Partner cross functionally (business, engineering, UX, finance teams, operations) to drive innovative features that are demonstrably impactful in shaping the customer delivery experience.5) Use high judgement to make critical tradeoffs, assess benefit and impact of new features and deliver without compromising long-term thinking and customer experience.6) Passionately advocate for the customer, integrate strong and clear analysis and business rationale into sound decision making.7) Demonstrate the ability to manage multiple projects and partner relationships, including work prioritization, planning and delivery.8) Comfortable with end to end experimentation to test hypotheses and develop features.9) Knows to have fun!About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you have a passion for building high impact, customer facing experiences for tens of millions of customers? If so, come join the Fire tablet team to help build the future of the Fire tablet user interface and customer experience. We are hiring a Product Manager to define and build a revamped customer education strategy, including building new, high-impact features and driving product marketing to inform customers about relevant features and apps.Key job responsibilities• Think big and innovate to improve the customer education experience on Fire Tablets.• Deliver working backward documents to define the relevant feature sets, establish the business case, and align with stakeholders.• Deliver business requirements to inform design and engineering to ship software products that address customers' needs.• Own team level and influence organization level prioritization and trade-offs.A day in the lifeYou will work closely with software engineers, data scientists, designers, marketers and executives to deliver new experiences for customers. You will define measurement metrics and drive process improvements to bring features to life. A successful candidate will be analytical, empathetic, and adept at defining simple, delightful solutions for customers. About the teamThe Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle, Fire tablet, Fire TV, and Echo. Fire tablets are among the most popular consumer electronics devices on the market, with easy access to millions of apps, games, movies, books, and more. It is just Day 1 for Amazon devices and we are looking for proven, customer-centric product leaders to help continue to innovate and grow our device business.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience in product or program management, product marketing, business development or technology- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class service to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).The Customer Engagement Technologies (CET) organization powers CS by developing elegant Customer and Customer Service Associate facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate facing products powered through human centered design.Our team is looking for a talented and experienced Product Manager to work across CET Technical Development, Operations, UX Design, CS Business Verticals (e.g. Digital Devices, Shipping and Delivery Services) and other Amazon teams to improve customer and associate product experiences. Specifically, you will be continuously re-thinking and innovating Amazon’s Customer Service experiences, identifying and prioritizing use cases, designing elegant and effective customer journeys, and optimizing the seamless integration with text and voice bot solutions and real-time language translations.You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. You will partner with teams of software development engineers, data scientists, UX designers and researchers to create, execute and iterate on experiences to help solve the needs of customers who contact Amazon CS.Key job responsibilities- A successful candidate is an effective communicator, has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team, is data-driven, has a strong eye for opportunities and has experience managing complex business and technical problems. - You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. - You have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other. - You are willing to experiment, fail fast, learn and iterate to improve. You recognize and account for the implications of your work to frontline operations.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Knowledge of key customer experience metrics and methodology (e.g., NPS)- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 6+ years of end to end product delivery experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking a Principal Product Manager in Amazon Extra Large (AMXL) who will be part of a start-up group that’s defining and rolling out tech products for our strategy organization.We have big goals for the heavy bulky business and we want a Principal Product Manager who is excited about the early stages of a business and the impact they can make for our customers!This role is part of the Worldwide AMXL Strategy/Product org which is designed to help Amazon improve and expand the delivery of large items and those requiring special handling and additional services for exceptional customer experience. This Principal Product manager will be a resourceful and confident team player who can think out of the box in an ambiguous problem space, and is willing to roll up their sleeves to build a program that will significantly impact Amazon’s warehousing and delivery capabilities globally.Key job responsibilities- Define business strategy and initiatives that will help us grow profitability and achieve topline growth.- Write strategy proposals/product PRFAQ's and other artifacts to influence building right features and products. - Own, build and drive strategy for global AMXL supply chain and be a key part of our business with Tech and Operations.- Define the business and product strategy- Manage prioritization and trade-offs for speed to market, performance and features.- Promote data-driving decision making throughout the team.- Address barriers through problem solving and coordination with stakeholders.- Partner with other teams across Supply Chain and Business teams to identify and influence development of new products and services.- Build and manage high quality product roadmaps based on your vision and strategy.- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.- Communicate performance, articulate root-cause analysis and link to specific improvement areas.- Up to 10% travel requiredA day in the lifeProblems include - How to grow FBA business, What differentiating features do we need to build to attract new sellers to Amazon, understand customer pain points and propose medium and long term solutions.- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Career Choice is Amazon’s education benefit designed to support our front-line employees in advancing their careers through skills training and education. Available in 14 countries, we offer regionally specific programming through a large network of approved training providers to support employees in taking the next step in their career towards in-demand jobs. Key job responsibilities1. Define Career Choice product vision and strategy through PRFAQ process.2. Collaborate cross-functionally across various team to include tech, education and research science.3. Define roadmap by making important trade off decisions prioritizing projects with the largest impact.4. Invent and simplify for scale optimizing program outcomes through product design.A day in the lifeWe are seeking a results driven and customer obsessed product manager responsible for the technology product vision and strategy to scale the Career Choice program. In 2025, the Career Choice product will be undergoing significant transformation. In this role, you will have the opportunity to own the entire process from vision through execution and beyond. To be successful in this role, you will be required to lead not only at the strategic level, but also tactically day-to-day by diving deep into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside the engineering organization to define a clear vision, align stakeholders and make necessary tradeoffs to maximize the product roadmap. You are expected to have an established background in technology product development, excellent program management skills, great communication skills, ability to navigate competing priorities and a motivation to achieve results on behalf of the Career Choice learners.If you enjoy solving hard problems and have experience designing, building, and launching cross functional tools and business processes at scale, you will fit right in. If you are passionate about expanding educational and career opportunities, and excited to play a key role in shaping the future of the Career Choice platform, we encourage you to apply for this impactful role.About the teamAbout the team Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have you ever thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and security? The Social Media Customer Service (SMCS) organization is looking for a product manager who can thrive in a diverse, global team, and is passionate about building simple but elegant solutions that raise the customer experience bar.Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by channel, demographic, and the type of support they need. SMCS is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and Message Us (chat).We’re looking for someone to dream, define, and deliver the plan that changes how we support customers on social media. This role will ensure we’re building for the social media trends of today, and scaling to support customers where they need help tomorrow. This individual will influence a broad range of stakeholders, from other customer service technical teams, to social media stakeholders across Amazon.If you can organize and prioritize across existing roadmaps, and get excited about building a customer service solution for the future, this role could be for you.This role will report into the SMCS Systems Product Leader.Key job responsibilities- Develop and deliver a roadmap that allows tens-of-thousands of associates around the globe, to provide support to millions of customers- Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans- Support with process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement, and the impact on the customer and associates.- Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamSMCS monitors and responds to customers and trending issues on social media channels, solves customer problems, escalates trending and systemic issues, and positively engages with customers. As a global contact channel, our Operations team responds to customer inquiries across all of Amazon's Social Media accounts. We operate in 22 countries, and 14 different languages. Our mission is to provide social media assistance that adds value to our customers’ connections with Amazon.- 5+ years of end to end product delivery experience- Experience in influencing senior leadership through data driven insights- Bachelor’s degree or equivalent experience- Master's degree or equivalent- Experience working across functional teams and senior stakeholders- Experience owning technology products- Experience owning feature delivery and tradeoffs of a product- Knowledge of customer operations, or social mediaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Global Specialty Fulfillment (GSF) is at the forefront of ultrafast fulfillment and delivery innovation and we are in the midst of building the next big thing. We have a unique operating model that is a first for Amazon and are looking for top talent to innovate on behalf of our customers. As Product Manager of Delivery Ops Integration, you will lead a bunch of program and product managers to build, optimize, and scale Sub-Same Day (SSD) delivery network. The leader will have a talent and passion for leading teams, inventing, and scaling operations with the ability to influence leadership at all levels across retail, operations and software development. In partnership with engineering stakeholders, the Product Manager will lead the development and execution of the technical and operational roadmap for cost and quality. Responsibilities include: - · Work with stakeholders and cross-functional teams to ideate, design, implement and roll out products, programs and processes that improve operations in SSD Delivery - · Developing and utilizing data inputs and KPI’s to inform operational adjustments and strategic roadmaps. - · Define and create processes that will scale to meet growing business demands. - · Partnering with Directors, Sr. Managers, and other key operational and technical leaders across the organization.Key job responsibilitiesCoordinating closely with internal and external stakeholders worldwide to proactively identify, optimize, track and report performance.Developing and utilizing data inputs and KPI’s to inform operational adjustments and strategic roadmaps.Define and create processes that will scale to meet growing business demands.Partnering with operational and technical leaders across the organization.Stakeholder management and ability to influence/partner across various business and tech teams (vertically and laterally)The ability to speak with data and utilize data to provide insights into decisions being madeStrong communication skills (knowing and adapting to audience), especially when dealing with complex problemsHighly adaptable/agile when it comes to changing conditionsAbility to thrive in ambiguous situations where the solution is not clearly definedOwn diving deep into specific areas and identifying problems to assess opportunities through product discovery conversationsOwn project prioritization and managing feature trade offsOwn driving requirements and alignment across R2L and Amazon Delivery leadership- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation. About this roleYou will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.Key job responsibilities• Define product strategy and manage the product roadmap• Develop detailed business requirements, user stories, and product specifications• Work cross-functionally in developing an idea and gaining support from all stakeholders• Overseeing and owning the overall product development and delivery• Establish metrics and key performance indicators for success• Develop go-to-market strategies to drive awareness, education and selling partner adoption• Building strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risks- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in driving the strategy, development, and implementation of Knowledge Management and Workforce Optimization solutions within our ServiceNow platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk, you will identify pain points in existing solutions and document these as formal business requirements. Using best practices, you will implement process and technical solutions in ServiceNow that align with our organizational goals, enhance the user experience, and continuously evolve to meet the ever-changing demands of the business. You will develop product and capability roadmaps, always looking to raise the bar and take full advantage of the tools and technology available. This is a hands-on role, directly driving implementation of these solutions across key stakeholders. A strong focus on automation and future GenAI technologies in ServiceNow will be key to scale our business processes and capabilities. Are you ready to take us to the next level?The ideal candidate will have extensive experience with the Knowledge Management and Workforce Optimization modules in ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support organizations is a plus, with a good understanding of IT Operations and what it takes to support components like Networking, Audio/Video (AV), and other critical infrastructure. You should have a passion for consistency, and the ability to partner with senior leaders, creating relationships while demonstrating critical thinking and thought leadership.Key job responsibilities• Develop and execute the product roadmap for Knowledge Management and Workforce Optimization within the ServiceNow platform, considering business objectives and user requirements.• Define and prioritize feature enhancements and functionality improvements from a people, process, and technology perspective.• Develop technology solutions that support key objectives around single source of truth and single pane of glass.• Lead the planning and execution of Knowledge Management and Workforce Optimization projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.• Ensure process-related deliverables are complete, consistent, high quality, and timely, while delivering valued outcomes.• Collaborate with key stakeholders, including Infrastructure Operations, Engineering, and Service Desk to gather insights and ensure alignment with business needs.• Drive the adoption of Knowledge Management best practices and standards across the organization, including content creation, content updates, and overall lifecycle management.• Drive the adoption of Workforce Optimization best practices and standards across the organization, including capacity management, scheduling, performance management, and user training and development. • Drive metrics, reporting, and data capabilities for all solutions, including KPI definitions, dashboards, and business reviews.• Monitor and analyze key performance metrics to assess the effectiveness of Knowledge Management and Workforce Optimization initiatives and identify areas for improvement.• Drive requirements around tooling integration where necessary with 1st and 3rd party systems to support these objectives.• Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region. • Act as the subject matter expert on Knowledge Management and Workforce Optimization within the ServiceNow platform, providing guidance and support to internal teams and customers as needed.• Build and maintain strong, cross-functional relationships while demonstrating exceptional organizational skills and attention to detail.• Drive continuous improvements of business processes and service offerings based on user experiences with outcomes aligned to automation and future GenAI capabilities. • Continuous desire to learn, staying current on industry best practices for Knowledge Management and Workforce Optimization, ServiceNow technology offerings, and leading-edge solutions at scale.About the teamThe Infrastructure Platform Management (IPM) team is part of Corporate Infrastructure Services (CIS) which is focused on running Amazon’s corporate campus & building infrastructure worldwide. This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play, CIS is responsible for keeping it healthy and running as designed. We are passionate about the customer and making sure Amazonians are productive and have a positive experience while working from the office.- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- 3+ years’ experience working with data center or corporate IT infrastructure operations.- 3+ years’ experience working with ServiceNow in an enterprise environment, with a deep understanding of the core ITSM, Knowledge Management, and Workforce Optimization process areas and capabilities.- ITIL v3/v4 Certified.- ServiceNow Administration Fundamentals.- ServiceNow ITSM Fundamentals.- Strong understanding of Knowledge Management principles, methodologies, and best practices with experience managing document lifecycles, templates, and setting knowledge standards.- Experience managing organizational capacity management, time in motion studies, and driving workforce readiness and optimization.- Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate resources effectively.- Experience gathering requirements, writing user stories, and business requirements documents (BRDs).- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions.- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.- Experience working in Agile development environments and familiarity with Agile methodologies such as Scrum or Kanban.- Fundamental understanding of corporate IT network and building Infrastructure.- The ability to work independently and self-motivate in a fast-paced and rapidly changing environment.- High sense of ownership, urgency, and drive.- Experience prioritizing demands, scoping large efforts, and negotiating timelines.- Root cause analysis and complex problem-solving skills.- A passion for delivering results and building trust with internal and external stakeholders.- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- PMP Certification or equivalent.- Process improvement skills. (Lean, Kaizen, Gemba)- Agile SAFe Certifications.- ServiceNow System Administrator Certified.- ServiceNow Performance Analytics (PA) Essentials.- ServiceNow Certified Implementation Specialist- IT Service Management.- Proficiency with ServiceNow Performance Analytics, SQL, QuickSight, Tableau and other database and analytics/reporting tools.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team focused on driving innovation in the transportation industry, helping Amazon achieve the trifecta of fast on-time delivery, low cost to serve, and best-in-class safety, all while working to contribute to Amazon’s sustainability goals? Do you also have a passion for supporting small business owners? If you answered yes to all these, you may be just right for the role of Head of Strategic Initiatives on the Amazon Freight Partner (AFP) team.Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile transportation organization builds solutions that work across our network to optimize both time and cost of getting packages delivered. Our mission is to build the most efficient and optimal transportation solution on the planet, while integrating with a network of small and large carriers, owner operators, and drivers worldwide to improve the ordering and delivery experience for Amazon customers.We are seeking a leader who will be responsible for partnering with AFP leadership to develop develop and deploy products, programs and initiatives for the AFP Program, and assist the global product leader in developing the roadmap to invest in them. An ideal candidate will have demonstrated the ability to manage complex relationships, led high performing teams, and developed mechanisms to track team and external partners success. - 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- • Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment- • Strong analytical and quantitative skills with the ability to use data and to back up assumptions, recommendations, and drive actions- • Demonstrated ability to understand and discuss technical concepts, manage trade offs and evaluate opportunistic new ideas with internal and external partners- • Strong verbal and written communication skills – experience managing teams and engaging with senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Looking for an opportunity to make a global impact? Global Purchasing Program (GPP) owns cross-border inventory movements and import solutions for Amazon international stores. Our charter is to rapidly expand Amazon’s retail presence globally, partnering with business, technology, and product teams to bring Amazon’s selection and scale to our customers around the world.We’re looking for a product manager to join our team in driving important international inventory initiatives. The role requires a deep understanding of global supply chain logistics, inventory management best practices, international trade regulations, and the technical know-how to support seamless and scalable inventory solutions. The scope will address complex challenges faced by export and import compliance, country-specific accounting and tax regulations, customer and vendor experience, and cross-stack application of solutions. To excel in this role, you will:- Be passionate about customer, vendor, and seller experience and deliver innovative enhancements on their behalf,- Be willing to “roll up your sleeves” and operate with limited guidance,- Have strong interpersonal skills, be able to influence both tech and non-tech stakeholders,- Bring analytical horsepower and a deep curiosity about how things work,- Possess highly advanced project management skills,- Be commercially savvy and have excellence business judgement,- Bring operational rigor, holding your stakeholders to highest of standardsThis is an excellent opportunity to be part of a growing business in an innovative team, and wearing multiple hats is a key part of our team ethos and we welcome applicants with the same mindset.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Experience in accounting, tax, finance, or vendor management.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have a passion for driving change and innovation? Amazon is looking for an analytical, driven, and creative leader to join the Consumables Category Productivity (CCP) team to drive cross-functional projects for our Consumables businesses (Grocery, Health and Personal Care, Beauty, Baby, and Pets). The CCP team mission is to create business leverage through data-centric solutions and matrixed collaboration to enable new capabilities for store execution in support of customers, selling partners, and category teams. We identify ambiguous problems in line with business needs, research solutions with data-driven techniques, and build prototypes that can be scaled to production and adopted by owning stakeholder teams. This Senior Product Manager (PM) role in CCP will drive critical new features to reduce Consumables' cost to serve, including new products and capabilities to reduce customer returns and liquidated inventory for Consumables. This role will work directly with multiple internal business, technology and operations teams and leaders, vendors, and partner teams across the Consumables business.As a Senior PM within Amazon, you have the opportunity to invent new products and features on behalf of customers. You will get to work cross-functionally on driving ideas from conception to execution, developing marketing plans to drive awareness and adoption, segmenting customers and developing business models, defining and analyzing success metrics, and managing strategic projects. From Day 1, PMs are given ownership of large business areas and products, the autonomy to think strategically and make data-driven decisions, and the ability to drive significant impact to the customer experience and the business. Over your career, you will be exposed to multiple businesses and products, and pushed to grow into senior-level managers who independently run large business segments and organizations.The Senior Product Manager on the Consumables Category Productivity team will be responsible for the following: - Be a single threaded owner partnering with cross functional teams to drive your product vision. - Identify capability gaps and drive products that unlock business value, influencing and working with technology, operations and business teams and leaders. - Partner with data science and analytics teams to influence innovation on existing (or to build new) systems, tools and workflows for category management. - Be a subject matter expert in Consumables Retail processes across functions like Vendor Management, Marketing and Instock.The candidate possesses a track record of successful product development, relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, think big, and bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result. If you’re entrepreneurial and want to innovate, build, and own transformative products and features, join us in making history.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.