Product Management

Have you ever thought about what it takes to provide millions of customers with support across hundreds of social media handles, globally, while protecting their privacy and security? The Social Media Customer Service (SMCS) organization is looking for a product manager who can thrive in a diverse, global team, and is passionate about building simple but elegant solutions that raise the customer experience bar.Social media is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by channel, demographic, and the type of support they need. SMCS is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and Message Us (chat).We’re looking for someone to dream, define, and deliver the plan that changes how we support customers on social media. This role will ensure we’re building for the social media trends of today, and scaling to support customers where they need help tomorrow. This individual will influence a broad range of stakeholders, from other customer service technical teams, to social media stakeholders across Amazon.If you can organize and prioritize across existing roadmaps, and get excited about building a customer service solution for the future, this role could be for you.This role will report into the SMCS Systems Product Leader.Key job responsibilities- Develop and deliver a roadmap that allows tens-of-thousands of associates around the globe, to provide support to millions of customers- Work with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans- Support with process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between the effort to implement, and the impact on the customer and associates.- Collate customer and associate research to think differently about the social media opportunity today, and how customers are going to be contacting tomorrow.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamSMCS monitors and responds to customers and trending issues on social media channels, solves customer problems, escalates trending and systemic issues, and positively engages with customers. As a global contact channel, our Operations team responds to customer inquiries across all of Amazon's Social Media accounts. We operate in 22 countries, and 14 different languages. Our mission is to provide social media assistance that adds value to our customers’ connections with Amazon.- 5+ years of end to end product delivery experience- Experience in influencing senior leadership through data driven insights- Bachelor’s degree or equivalent experience- Master's degree or equivalent- Experience working across functional teams and senior stakeholders- Experience owning technology products- Experience owning feature delivery and tradeoffs of a product- Knowledge of customer operations, or social mediaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking a Principal Product Manager in Amazon Extra Large (AMXL) who will be part of a start-up group that’s defining and rolling out tech products for our strategy organization.We have big goals for the heavy bulky business and we want a Principal Product Manager who is excited about the early stages of a business and the impact they can make for our customers!This role is part of the Worldwide AMXL Strategy/Product org which is designed to help Amazon improve and expand the delivery of large items and those requiring special handling and additional services for exceptional customer experience. This Principal Product manager will be a resourceful and confident team player who can think out of the box in an ambiguous problem space, and is willing to roll up their sleeves to build a program that will significantly impact Amazon’s warehousing and delivery capabilities globally.Key job responsibilities- Define business strategy and initiatives that will help us grow profitability and achieve topline growth.- Write strategy proposals/product PRFAQ's and other artifacts to influence building right features and products. - Own, build and drive strategy for global AMXL supply chain and be a key part of our business with Tech and Operations.- Define the business and product strategy- Manage prioritization and trade-offs for speed to market, performance and features.- Promote data-driving decision making throughout the team.- Address barriers through problem solving and coordination with stakeholders.- Partner with other teams across Supply Chain and Business teams to identify and influence development of new products and services.- Build and manage high quality product roadmaps based on your vision and strategy.- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.- Communicate performance, articulate root-cause analysis and link to specific improvement areas.- Up to 10% travel requiredA day in the lifeProblems include - How to grow FBA business, What differentiating features do we need to build to attract new sellers to Amazon, understand customer pain points and propose medium and long term solutions.- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Who are we?Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.What will you do?We're hiring a Principle Product Manager who will own “capacity-aware pricing”. This role requires data chops, financial acumen, the ability to interface with science and product partners, and a desire to disrupt an old, slow industry with high-speed deep-intelligence driven pricing strategies. We believe that pricing can be a core differentiator for our market segment and we need you to bring it home. You’ll work closely with senior leadership across product, finance, legal, marketing, sales, and operations to hone your vision, and alongside our product, science, software, and business analyst teams to bring these ideas to life.Who are you?You should have a hands-on approach, operational inclination, solid leadership skills and the ability to build and leverage relationships across a wide stakeholder group to generate creative solutions to industry-level strategic problems. As this position involves regular interaction with senior leadership (VP+), you need to be comfortable communicating at that level while also working directly with various functional teams. The ideal candidate is analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build strong relationships with key stakeholders. You should be a strong owner, are right a lot, and have a proven track record of taking on end-to-end ownership of and successfully delivering complex projects in a fast-paced and dynamic business environment.Key job responsibilities• Work with finance and economists to hone our understanding of marginal costing• Work with operations and our product teams on requirements to integrate capacity-awareness into our pricing suite• Work with commercial and marketing to devise low/no-code iterative testing to identify product-market fit and scale quickly as we learn• Own metric creation and program performance (generally via Pricing-specific monthly and quarterly business reviews)• In region SOPs, training, audit, inspection, process improvement for your product• Expand into deeper structural analytics of our business and recommend additional improvements over timeAbout the teamThe revenue management team empowers our global business to find strategic harmony between growth and profit tradeoffs while seeking long term customer value. Our people and systems help identify and drive synergy between demand, operational, and economic planning. The breadth of our problems range from CEO-level strategic support to in-depth mathematical experimentation and optimization. Excited by the intersection of data and large scale strategic decision-making? This is the team for you!- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- MBAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.