Program Management

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Global Reliability Team (GRT) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon Transportation Services (ATS). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesThis person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and GRT colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance.• Dive Deep into service and asset performance data to identify opportunities for improvement.• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.• Develop and lead pilots to improve services ahead of regional rollouts.• Collaborate with launching sites to ensure facility services are secured in a timely manner.• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.• Developing and managing relationships with internal and external stakeholders.• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME LeadershipA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner Network (APN). AWS Partners include the largest consulting partners, systems integrators, MSPs, technology partners, ISVs, and distributors that are using AWS as their cloud delivery platform. We are growing our Public Sector ACE and Partner Operations team within the Partner Core, Public Sector organization, which is responsible for helping partners accelerate growth and profitability with AWS Public Sector customers. As an AWS ACE & Operations Specialist within Amazon Web Services (AWS), you will be responsible for shaping, evangelizing, and day-to-day operations of our partner programs working cross-functionally with AWS teams around the world. Your role will work with Partners and AWS sales to ensure validated requests are at a high caliber for improved AWS engagement.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is also dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities- Support Public Sector partner program operations- Document and communicate our program requirements - Build partnerships across internal and external stakeholders to drive program evolution - Review and validate partner opportunity submissions - Support training of AWS sales and APN partners on opportunity management process- Support questions related to partner submissions and requests - Resolve conflicts related to opportunity managementAbout the teamThe Partner Core Public Sector team builds and manages programs and strategic initiatives that help accelerate the growth and revenue of AWS partners that work with Public Sector customers around the globe. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of industry work experience- Experience working with clients- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA. The role will envision, build and deliver a Global Commute program that offers a daily, flexible and dynamic suite of options that provide frictionless, convenient and reliable access to the workplace for Amazonians, whilst aligning to The Climate Pledge, Amazon’s commitment to reach net-zero carbon by 2040. GREF’s Commute program sets a vision where Amazon commute journeys are made by active, sustainable and shared transport, when possible. Reaching this goal will require policy change, frictionless alternatives, investment and wide-scale change management to shift behaviors to more sustainable commute methods. The global program establishes decision frameworks, playbooks, measurement pathways and tools to deliver a globally consistent customer experience. The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 5-10% of the time. A Day in the LifeYou collaborate with internal and external stakeholders including Regional Commute Program Leads, Commuter Benefits, Sustainability teams, Portfolio Strategy, Public Policy and Global Design to guide Regional Portfolio Management (RPM) teams through city-specific strategy and service development process. You use operational and customer insights plus industry benchmarks to develop future Commute program strategy. You operate as a true partner fostering highly integrated relationships. You operate at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for sustainable transportation.Key job responsibilities•Lead strategic development of the Global Commute program including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. •Work cross functionally with global and regional peers to develop innovative program strategy which supports GREF’s targeted decarbonization glidepath to 2040. •Ensure a consistent experience for our employees, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.•Identify, implement and report on continuous improvement program initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. •Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. •Partner with stakeholders to deploy future program pilots that allow for swift and frugal program changes in response to customer needs.•Drive consistency and quality through scalable and detailed guidelines and playbooks. •Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree in a field related to transportation, strategic commute planning or equivalent work experience- Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail- Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents- Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment- Ability to influence without authority and collaborate across all levels in the company- Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment- Team player, comfortable working with ambiguity and willing to take on incremental responsibilities- Able to build constructive and effective relationships and use them to maneuver through complex situations•Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and development- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required- Obsessed about the customer experience, high standards, and continually inspire others to do better for the customer- Technical aptitude to be able to quickly learn new technologies and develop various learning solutions- Familiarity with AI-assisted content creation tools and their application in instructional design- Certifications in instructional design or project management- Demonstrated success in implementing AI-enhanced learning solutionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Work hard, have fun, make history. That's what we do every day at Amazon. As a member of the Global Real Estate & Facilities (GREF) team, the AMER Office Activations Program Manager is responsible for designing, planning, and executing engaging employee experiences and events across Amazon's corporate offices in the Americas region. This role involves leading a team of vendors, collaborating with internal stakeholders, and integrating efforts with external partners responsible for internal corporate communications and community events. The manager will create and implement strategies that enhance employee engagement, foster a vibrant workplace culture, and align with Amazon's corporate goals and values. The optimal candidate should have a passion for office and event coordination and customer experience as well as great attention to detail, and the ability to effectively prioritize and multi-task. They must demonstrate a sense of urgency, bias for action, and be comfortable operating in both the strategic and tactical level. The role will be based in Seattle, WA and could include some travel.Key job responsibilities• Develop and implement a comprehensive employee engagement strategy that aligns with Amazon's corporate culture and goals.• Create an annual calendar of office activations, ensuring a balanced mix of activities that cater to diverse employee interests and needs.• Collaborate with internal and external teams to integrate office activations with broader corporate initiatives, including cohesive messaging and promotion, and alignment with affinity group strategies, employee development and wellness initiatives, and support grassroots team led initiatives. • Lead a team of vendors across the Americas region on high-quality delivery.• Build and evolve Amazon’s Expressions program strategy to promote an innovative mindset through dynamic art experiences.• Establish performance standards, KPIs, SOPs, and best practices for vendor teams to ensure consistency across locations, innovation, and continuous improvement.• Design and implement creative office activations that enhance the employee experience, promote work-life balance, and reinforce Amazon's culture.• Gather and analyze employee feedback to inform future event planning; measure the impact of activations on employee satisfaction and engagement.• Build and maintain strong relationships with key internal stakeholders, including Portfolio Managers, Facilities, and Reception. • Collaborate with community events teams to identify opportunities for synergy between internal and external initiatives.- 5+ years of program or project management experience- Bachelor's degree- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Proven track record of leading and coordinating vendor teams across multiple locations- Strong project management skills with the ability to handle multiple projects simultaneously- Excellent interpersonal and communication skills, with the ability to influence and collaborate with stakeholders at all levels- Creativity and innovation in designing engaging employee experiences- Proficiency in event planning software, budgeting, and performance analysis tools- Understanding of corporate communications principles and best practices- Strategic thinker with a bias for action and a focus on continuous improvement.- Proficiency in Microsoft Office suite and productivity software, including Outlook, Word, Excel, Quip, Asana, SmartSheet, and SharePoint.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well being. To support this focus area, Amazon is seeking a leader to serve as our Program Manager for Worldwide WHS to build programs that create a safe workplace and build a world-class safety culture. In this role, you will dive deep into operations processes; identify risks through data and first-hand experience; build programs and improve processes to eliminate risks; and influence operations to sustain a culture of safety. This role will focus on leading large, strategic projects within Amazon Business Units (BU) and across different geographies – the role will also look for ways to replicate these BU-specific solutions to other BU, and find commonalities to support scale and speed.The Sr. Program manager role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of Operators (leaders) and Associates. In this role, you will work cross-functionally with members from various teams, including Operations; Amazon Fulfillment Technologies (AFT); Amazon Robotics (AR); Inbound Supply Chain; Launch; Sales & Operations Planning (S&OP); Capacity Planning; Finance and others to deploy solutions at scale.This position requires travel up to approximately 25%, when needed (and with appropriate health and safety conditions).Key job responsibilitiesThe ideal candidate has an obsession for customers and a strong interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As we strive to be earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses.We are looking for an exceptional Program leader to help us develop new ways to build trust and loyalty with sellers, who represent more than half of all products sold on Amazon. Millions of sellers around the globe have built their businesses on Amazon, and in this role, you will be charged with building programs and products that ensure Amazon remains the best place for them to sell online.In this role, you will define the strategy and execution plans to programmatically scale high visibility and complex tax and/or trade compliance programs, in partnership with Business and Policy leaders, to protect Sellers and Customers. You will influence cross VP organizations to (1) define the Seller Experience (SX) and engagement programs to increase compliance, (2) shape the risk appetite for executive leadership, (3) design and audit the seller enforcement strategy to ensure business continuity for Amazon and Sellers. The ideal candidate is motivated and agile, with strong project management skills and excellent stakeholder management and communication.Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, and working cross functionally with operations and engineering teams. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic environment. Candidate should be able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment. Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role. From Day 1, Program Managers at Amazon are given ownership of large products; the autonomy to think strategically and make data driven decisions; and the ability to drive significant impact to the customer experience and the business. Key job responsibilitiesThis position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills. - Protect our selling partners selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writer- Audit outcomes and escalate unforeseen challenges to senior leadership- Partner with internal Selling Partner Trust and Policy teams to design enforcement strategies that ensure compliance while maintaining the best possible SX. A day in the lifeProtect our selling partners selling experience by earning trust with stakeholder product and policy teams. Influence via data and deep dive into the metrics and being an effective writerAbout the teamWe are a mission driven team from the ground up focused on building trust with our Selling Partners. We aim to be the voice of seller in our work and help drive success of our SPs in the store. This team is for you if you are a self-starter, curious, and want to drive measurable improvement to sales for our selling partners and stores. Positioned at the forefront of Amazon's store integrity, our work has a significant impact, maintaining trust and reliability. High viz across the org and with our SPs underscores our commitment to upholding amazon's highest standards. We have material contribution to the selling experience in our stores and have multiple goals up to Board of Directors to improve SX day after day. This role requires someone that is an effective writer, curious, with an ability to earn trust. We are just getting started and this is your chance to get in on the ground floor. This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress.- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Work hard, have fun, make history. That's what we do every day at Amazon. As a key leader within Amazon's Global Real Estate & Facilities (GREF) team, the AMER Moves, Adds, and Changes (MAC) Program Manager will oversee a comprehensive suite of services essential to maintaining and optimizing Amazon's corporate office spaces. This role will have the opportunity to hire and develop a team responsible for employee moves, facilities project management, room program changes, and daily customer service operations managing delivery of office furniture and accessories. The MAC Program Manager will oversee the AMER regional program, to include planning, budgeting, and activities that support corporate office locations across their assigned region.The ideal candidate will bring a strategic vision to streamline processes, enhance customer experience, and drive efficiency across these interconnected functions. Reporting to the AMER IFM Lead, this position offers an exciting opportunity to shape the workplace experience for Amazon employees and drive innovation in corporate real estate management. The role will be based in Seattle, WA, Arlington, VA or New York and will include some travel.Key job responsibilities• Develop and implement a cohesive strategy for the MAC program, aligning move execution, post-occupancy projects, and daily customer service operations.• Hire, oversee, and mentor a team of three who are responsible for move strategy, workplace modifications (small to medium), and customer service requests related to room design, office accessories, and ergonomic needs.• Develop and manage the annual budgets and operating plans for the program, continuously reduce cycle times, improve quality, and lower costs in alignment with Amazon’s policies• Serve as primary point of contact for senior leadership on all MAC-related matters.• Foster strong relationships with key stakeholders, including regional portfolio managers, GREF teams, and partners. • Oversee vendor relationships across all areas of the MAC program, ensuring consistent performance and alignment with Amazon's standards.• Establish KPIS, review and optimize processes, standards, and best practices across all functions.• Drive global consistency by developing replicable, scalable processes across the portfolio, innovative solutions that enhance employee experiences, and reports and metrics on opportunities for improvement.• Partner with the Workplace Guidelines / Design Team and Global Corporate Procurement on procurement related activities by providing customer feedback, product failures/ repair reports and other helpful metrics.- 8+ years of program or project management experience- Bachelor's degree- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proven track record of successfully managing complex, multi-faceted programs in a fast-paced environment.- Comfortable with legal terms and structures for standard commercial contracts and leases.- Strong financial acumen and experience managing large budgets.- Excellent leadership skills with the ability to motivate and develop high-performing teams.- Superior communication and presentation skills, with the ability to influence senior stakeholders.- Strategic thinker with a bias for action and a focus on continuous improvement.- Proficiency in Microsoft Office suite, project management software, and facilities management systems.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking an experienced Program Manager to join the Direct Tax Compliance and Reporting team. The Amazon tax department is a fast-paced, team-focused, dynamic environment. The Program Manager will manage projects that touch various teams and transform tax processes. The candidate will assist with project management of several projects focused on simplifying, standardizing, integrating, and automating processes owned by the US & Foreign Reporting and Compliance team, the US Outbound team, the Tax Provision team, and the Finance/Accounting/FP&A teams. The Program Manager must have broad project management experience in order to facilitate discussions and help the teams develop plans, organize action items, follow up, develop metrics and reporting mechanisms. The Program Manager needs a business background and some experience working across different groups and multiple stakeholders. This role will operate with independence and be expected to demonstrate an ability to provide ideas, collaborate and manage multiple projects at the same time. The work will be both tactical and strategic in nature and the role must be able to create clarity from ambiguous situations.Key job responsibilities- Own programs and wing to wing operational efforts. This includes unblocking teams, escalating when appropriate and ensuring all stakeholders are up to date on status.- Develop methodologies and tools to manage multiple projects and provide metrics, reports and status updates to stakeholders.- Manage project plans, action items, follow ups and completion of tasks for multiple projects.- Collaborate with various members of the tax team to help develop project plans, tasks and overall project deliverables. Propose ideas on how to streamline the project planning efforts, automate processes and reporting.- Participate in the documentation of processes focusing on identifying requirements, mitigating risk, finding opportunities to streamline and ensuring completeness. - Prepare the documentation of project status and preparation of materials to facilitate presentations to leadership. About the teamThe Tax Integration team’s mission is to be the Direct Tax Reporting & Compliance team’s trusted partner by leveraging our broad expertise and specialized knowledge of our customer to guide successful outcomes. We serve our customers by deeply understanding their problems and unique needs, leading efforts to develop ideas, and recommending the optimal solutions that simplify, standardize, and transform tax processes. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 2+ years of communicating with and presenting to executive and senior audiences experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you interested in being part of a high visibility, strategic team that directly impacts Amazon worldwide? The Core Selling Partner Experience Governance Team team defines, implements, and enforces quality standards for all Amazon-built experiences for all of our selling partners worldwide. We are seeking an innovative, entrepreneurial Senior Program Manager (Sr. PM) to lead design and implementation of program infrastructure for Selling Partner Experience governance. Specifically, this role will be responsible for programmatic infrastructure (communications, processes, playbooks) and program management critical to ensuring builder teams world-wide are aware of and adhere to selling partner experience standards. This amazing Program Manager will also implement mechanisms to scale how we work and drive process adoption.The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; and has a drive to own, build, and grow; along with the ability to have a little bit of fun.Key job responsibilities• Interact with stakeholders at multiple levels and dynamically lead business and product teams to adopt Governance Standards, tools and processes.• Partner with product teams to understand pain points in our Governance processes, continuously improving our ability to measure and enhance seller experiences.• Plan and manage multiple parallel projects.• Create, maintain and disseminate project information related to Governance processes to stakeholders and senior management, ensuring transparency and alignment across teams.• Anticipate bottlenecks, manage risk and escalations.• Create and automate processes to improve efficiency and consistency in governance implementation.- Bachelor's degree in management, business administration, economics, engineering, marketing- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s technology business has a history and tradition of leading the world in web-related technologies and services. AWS Support provides global technical and account support to a wide range of external customers who are building mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and deliver a world class customer experience. Our team of talented employees are located around the world and are growing rapidly.Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses with their computing and applications in the Cloud. As a member of AWS Support, you will be at the forefront of Cloud technologies and part of the world’s premier cloud services company while enjoying the culture of a start-up. You will be surrounded by people who are smart, passionate about cloud services, and believe that world class support is critical to customer success.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Continuous Improvement Projects to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, act as a change agent in the organization by driving change and implement continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of engineering problems. You will take complex problems and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 7+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.As a Sr Program Manager, DSP Payments, you will play a pivotal role in driving efficiency and optimization across global payment processes. You will lead key initiatives that redefine how payments are managed, creating scalable solutions to improve DSP experience and operational outcomes. This is your opportunity to combine your passion for data-driven problem-solving, program management, and stakeholder collaboration to influence a critical part of Amazon’s supply chain ecosystem.We are looking for candidates with the following qualities:- Strong ability to work autonomously, juggle multiple priorities, and deliver results in a fast-paced, dynamic environment.- Exceptional organizational skills, with a high bias for action and attention to detail.- Proven track record of engaging and influencing diverse stakeholders across various levels and geographies.- Demonstrated ability to fail fast, adapt, and innovate in ambiguous scenarios.- Passion for working on customer-centric initiatives in a global context.Key job responsibilities- Design and Optimize Global Payment Processes: Lead cross-functional initiatives to streamline global payment programs, identifying and implementing opportunities for automation and process improvement.- Drive Efficiency and Innovation: Develop and execute strategies to optimize payment operations, reduce manual interventions, and enhance global scalability.- Collaborate with Global Stakeholders: Engage with a diverse group of stakeholders, bridging cultural and organizational boundaries to align priorities and deliver results.- Data-Driven Decision Making: Analyze payment data and metrics to measure performance, identify gaps, and ensure the successful delivery of program goals.- Relentless Execution: Own program goals, prioritize ruthlessly, and drive initiatives to completion, overcoming obstacles with creativity and resilience.- Fail Fast, Learn Fast: Embrace experimentation, learn from failures, and adapt quickly to deliver innovative solutions.- Champion the Customer: Ensure every decision and program outcome enhances the DSP and end-customer experience.- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of driving process improvements experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.We are seeking a Senior Program Manager, Activation, to own the new delivery partner activation program for worldwide (WW) Amazon Flex. In this role, you will be responsible for providing new delivery partners the tools and information they need to deliver with confidence. You will work cross-functionally and across all countries that Amazon Flex operates in, with stakeholders at all levels, to answer questions such as: how do we improve the experience of hundreds of thousands delivery partners through product and program interventions? What innovative products and strategies will help solve their pain points? This is a highly visible and high impact position, serving as the central program lead for delivery partner activation, owning worldwide activation goals, metrics, SOPs and other mechanisms. You will improve delivery partner activation via large-scale programs and initiatives. You will be responsible for acting quickly to solve immediate challenges, while also using high judgement to plan program roadmaps that will deliver long term benefits. The successful candidate will be self-motivated, passionate, highly analytical, detail-oriented, possess solid interpersonal and communication skills, and be comfortable working independently to drive change through their team. They must have a demonstrated track record for building and directing cross functional projects with internal stakeholders, strategic thinking, and success in all phases of business and team development. Key job responsibilities• Develop and own cross-functional worldwide activation 12-month roadmap, leveraging qualitative and quantitative insights to distil gaps and opportunities.• Measure and track delivery partner activation performance, deep dive on specific KPIs, and author monthly and quarterly business reviews to surface with cross-organizational leadership.• Evolve attribution frameworks to inform investments (budgets, product/tech, resourcing).• Partner internally with and influence product, data science, finance and business development teams to prioritize tactics that improve activation and new delivery partner conversion.• Lead cross-functional, go-to-market strategy for new products and features in tight collaboration with product, regional teams, legal and other stakeholders.• Partner with regional teams to scale best practices WW.• Advocate for and collaborate on amplifying the delivery partner experience.A day in the life• You will deliver projects and programs on-time, within-budget in order to meet and achieve goals, in an extremely organized manner.• You will own marketing program strategy and end-to-end delivery, using data and metrics to drive improvements.• You will deliver cross functional projects and work with program management, product management, and technology teams.• You will think strategically and creatively whilst executing operationally. You will have high attention to detail.• You will write succinct and compelling written monthly business reviews and quarterly business reviews for senior leadership audiences.• You will manage complex roadmaps and balance contending priorities in rapidly changing environments.About the teamAt Amazon we are building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, partners act as their own boss. They can build their own schedule and choose from different types of opportunities all while making great earnings.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Senior Desk Technology Program Manager, you will play a key role in shaping the future of our end-user technology, ensuring our customers achieve optimal outcomes. You will address significant business processes and products that have a meaningful impact, driving process and technology improvements to reduce friction for customers, engineers, and third-party stakeholders. In this position, you will collaborate with business, product, and engineering teams, balancing cost, schedule, and technical factors to delight our customers. You will promote excellence by championing process improvements informed by data and key performance indicators. Comfort with ambiguity is essential, along with a passion for solving complex problems at scale. Each day will bring new challenges, and you will have the chance to work with multiple technical teams at Amazon across various locations. You will champion a commitment to quality within the IT Service organization, ensuring that processes achieve their intended outcomes on the first attempt. In this role, you will act as a force multiplier, driving improvements and efficiencies in our deployment and support processes to minimize defects and reduce service friction on a global scale. You will enhance lifecycle management tracking mechanisms and reporting capabilities. Additionally, you will develop systems for scheduling work from our internal and external partners to ensure scalable delivery and eliminate scheduling bottlenecks.About the teamThe On-Premise Desk Technology team, an integral part of IT Services On-Premise organization , is committed to supporting all Amazonians in corporate offices. We oversee the entire end-user computing experience by configuring client hardware—including laptops, monitors, docking stations, and peripherals—at locations around the globe. Our mission is to create a seamless work environment that enhances productivity for all Amazon employees. By guaranteeing that all equipment is installed correctly and operates smoothly, we cultivate an efficient workspace. Our dedication to exceptional IT services ensures that our customers benefit from the best possible conditions in the office.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Senior Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.We are seeking a Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Engage with machine learning and product leaders to influence and guide use of risk-based friction levers. Partner with leaders across Buyer Risk Prevention to minimize the friction experienced by genuine customers from risk mitigation actions such as CAPTCHA, One-Time Passwords, etc.Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.About the teamPayment Risk's mission is to protect our Customers and Amazon from payment related fraud, misuse, and abuse. The Automation & Risk-based Friction team owns the product suite, mechanisms, and strategic initiatives designed to improve Payment Risk’s ability to (1) automate risk decisions on buyer orders and contacts, and (2) leverage risk-based friction to deliver a seamless experience that mitigates risk while building trust with genuine Customers.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!The Surface Transportation organization is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.This Program Manager will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business with a specific focus on maximizing uptimes for power units. This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.Key job responsibilities• Source, define, build and manage the Fleet Management business.• Define a vision for how this program will work and cost.• Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.• Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.• Define short-term, mid-term, and long-term timelines and project phases.• Lead supply chain risk mitigation activities and correct vendor performance issues.• Present supply chain strategies and program business reviews to Operations and finance leaders.• Lead cost reduction initiatives to ensure lowest possible total cost- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery; Amazon consistently drives change from the front of the pack. As an Amazon Logistics (AMZL) Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks. Key competencies of this position include insisting on the highest standards ensuring that contracted resources meet schedule, budgetary, safety and driving quality targets; analyzing and deep diving systems performance, inventing and simplifying solutions that allow for improved processes and results; and providing technical expertise to internal customers and stakeholders.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of the challenging projects, and act as owner in delivering on projects objectives and targets. Projects may span organizations or geographies in support of business objectives. • Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/systems installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies. • Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meetings discussions, decisions and future steps ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the projects to leadership/management team. • Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities, to internal customers and partner teams. • Efficiently manage change order controls, purchase orders, and invoice validation/approvals. • Excel at building strong working relationships with internal and external stakeholders across multiple projects• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time. • Travel up to 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.A day in the lifeYou are managing quality of implementation through multiple projects that can vary in scope, complexity and duration. Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. Reviewing/approving audit mechanisms and documentation is one of the essential tasks, and you may be tracking the programmatic week on week installation opportunities with the internal automation teams. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing you may be performing systems installation quality, safety, throughput and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines. About the teamAt Amazon, we are all Owners and leverage unique opportunities presented to us by owning everythingfrom firm engineering to project execution and final hand-off to our customers. We are a diverse,upbeat, creative team of engineers and managers working on a daily basis to ensure that our internalcustomers have capabilities to deliver on the Customer Promise.We not only build, but we are also consistently improving our capabilities at Amazon. Continuousimprovement is the ongoing enhancement of our systems designs, through incremental andbreakthrough developments. We are continually raising the quality bar, and are never satisfied.We seek to improve through captured lessons learned, that are incorporated back into our mechanismsas a way to perpetually improve upon the next design and processes iterations. We continually learn, grow and develop throughout the organization and our Subject Matter Expertise isleveraged globally.We are the Team! We collaborate, support, help and leverage each other in delivering on the businessobjectives. - 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor’s Degree in Industrial Engineering, Electrical Engineering, Mechanical Engineering, or other STEM field.- Experience with leading projects, programs or initiatives with continually increasing scope and impact.- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.).- Master’s degree in Engineering, Operations or a related STEM field.- Operations Management/Distribution Center experience with direct management or responsibility for material handling, automation, or other technical projects.- Experience with Six Sigma and/or Lean Manufacturing.- Experience with Microsoft Project, Smartsheet programs.- Experience with design and/or implementation automation solutions, such as Conveyors, Sorters, high speed manufacturing and packaging lines, Robotic work cells.- Proven technical leadership for industrial engineering projects or programs.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Global Fleet and Products organization is responsible for managing and growing the Amazon Last Mile Fleet. This team is looking for a Sr. Program Manager to ensure world-class vehicle safety and 100% mission capable vehicles for the Amazon Fleet and guide strategic, tactical, cross-functional, and technology-related projects and programs.Key Responsibilities: • Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations.• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.• Measure and manage performance to daily metrics as a SME responsible for Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles.• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to achieve business goals.• Engage Operations and DSP teams on standard work and best practices.• Maintain accountability to Fleet standards with in station presence, audits, and coaching.• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet. Travel 50% to delivery stations within the region required.**This person will support the NYC/Bronx region and/or surrounding areas in NYC metro**Permanent worksite will be located in the NYC metro market. No location flexibility is available at this time. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

At AWS, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Engineering Community Support Workforce Management team. The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internally.Key job responsibilities* Regularly generate schedules to maximize resource efficiency* Statistical knowledge and experience with forecasting techniques* Ensure that work shifts are updated on a timely basis with Operations* Manage (approve/reject) time offs based on shrink goals* Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) so we have visibility into future staffing and can identify gaps and risks.* Manage shift swap requests (approve / reject)* Analyze various scheduling factors to determine optimal schedules and provide recommendations to staff* Maintain intra-day performance and hygiene reports* Maintain data integrity in WFM systems* Manage shift bids as needed and assist managers with data to volunteer engineers on preferred shifts* Inform operations and the broader WFM team of changes in incoming contact patterns* Manage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments* Real-time communication with WFM and operations when call outs or changes are needed* Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators* Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationshipsA day in the lifeAs a Sr. Workforce Scheduler in the workforce management team, my primary responsibility is to optimize and plan the work schedules of employees to ensure that the company's resources are utilized efficiently and effectively. Each day brings new challenges and tasks that require me to stay organized, detail-oriented, and adaptable. My day is dynamic and involves various aspects of workforce management. From analyzing data to creating schedules, collaborating with colleagues, and addressing scheduling issues, I play a crucial role in ensuring that the company's workforce is efficiently utilized and employees have a positive experience.About the teamWe are team of workforce schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations. Our primary objective is to understand business rhythm using historical data and trends to predict future staffing needs and then create schedules that best fit the forecasted model and automatically tracks employee time and attendance.Mission Statement“Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Knowledge of workforce management principles and strategies, and tools such as IEX or Aspect- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Demonstrated decision making and problem solving skills Decision Making/ Complex Problem Solving- Advanced skills using Microsoft Excel in a business environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The New Construction & Launch Workplace Health and Safety Program Manager (WHS PM) will be responsible for partnering with the Launch and Engineering teams to manage the safety deliverables required when opening new sites. They will execute the new site safety start-up plan to help ensure the site successfully implements our company safety procedures and all applicable local and regional regulations. The New Construction & Launch WHS PM will coordinate safety start-up functions.- Manage and monitor the safety start-up plan for all new sites - Ensure Amazon buildings are designed and built compliant to regulatory and Amazon standards - Conduct design composite reviews for compliance with Amazon standards and regulatory requirements - Conduct site safety, health and environmental commissioning inspections. - Create and maintain punch lists with relevant teams. - Identify the required safety supplies for new site start-up. Assist in the procurement of the safety items. Set-up all site safety supplies onsite as needed - Perform regular analysis and risk assessment of new build processes and equipment for site safety improvements and continuous standards improvement - Develop safety commissioning lists with relevant teams - Set-up new site in all appropriate safety databases - Inspect and certify PIT equipment meets Amazon requirements - Schedule applicable Safety training for site Safety team and managers with a local trainer - Develop a positive working relationship with stakeholders involved throughout the project - Project Work for topics relating to the network - Maintain communication with Operational Directors and General Managers - Lead and influence cross functional teams as required to deliver safety centered processes and building designs - Review operations and determine the required site safety signageAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply. Key job responsibilitiesJob requires up to 75% travel to new launch sites during Construction phase through post launch visits. This role requires strong communication skills with stakeholders and senior leaders, written and verbal communication skills, self-motivation and strong organizational skills. This role requires tracking metrics to meet standard KPI's, delivering on self-obtained projects to improve design and reduce risk, and ability to work with 3P's as well as Operational teams.The New Construction & Launch WHS PM must demonstrate the ability to build trust and confidence with the Design, Engineering, Construction, Startup, Launch and New Site WHS teams. This individual must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. They will be required to possess excellent safety and relevant environmental and ergonomic knowledge and to demonstrate this expertise when working with Operations and Engineering teams.About the teamRole consists of building template review/design to ensure it meets regulatory requirements, all safety requirements, aligns with current Amazon Policies and Procedures, and Federal/State/Local jurisdiction requirements. The Program Manager will also be responsible for traveling to the site during construction to perform commissioning of equipment/building/modules/safety supplies. Post launch lessons learned, design changes, and module updates/changes will be documented and actioned. Collaboration with stakeholders to align on changes/improvements of design including risk assessments and risk reduction.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in Safety Related field, Construction Safety or Engineering- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.