Program Management

R2L is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of new selection to the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesKey job responsibilities:* Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network* Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve variable cost and quality goals* Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams* Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities* Developing Amazon best practices for internal operations* Leveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:* Confidence operating in a highly ambiguous and iterative business space* High attention to detail including proven ability to manage multiple, competing priorities simultaneously* Willingness to challenge and influence big leaders* Ability to think strategically and execute methodically* Ability to work in a fast-paced environment where continuous innovation is desired* Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases* Ability to clearly communicate data insights to others* Travel 20-30% to launch site locations across the US- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner Network (APN). AWS Partners include the largest consulting partners, systems integrators, MSPs, technology partners, ISVs, and distributors that are using AWS as their cloud delivery platform. We are growing our Public Sector ACE and Partner Operations team within the Partner Core, Public Sector organization, which is responsible for helping partners accelerate growth and profitability with AWS Public Sector customers. As an AWS ACE & Operations Specialist within Amazon Web Services (AWS), you will be responsible for shaping, evangelizing, and day-to-day operations of our partner programs working cross-functionally with AWS teams around the world. Your role will work with Partners and AWS sales to ensure validated requests are at a high caliber for improved AWS engagement.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is also dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities- Support Public Sector partner program operations- Document and communicate our program requirements - Build partnerships across internal and external stakeholders to drive program evolution - Review and validate partner opportunity submissions - Support training of AWS sales and APN partners on opportunity management process- Support questions related to partner submissions and requests - Resolve conflicts related to opportunity managementAbout the teamThe Partner Core Public Sector team builds and manages programs and strategic initiatives that help accelerate the growth and revenue of AWS partners that work with Public Sector customers around the globe. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of industry work experience- Experience working with clients- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.As a Program Manager, Site Merchandising on this team, you'll be responsible for making that vision come to live on Amazon.com through bar-raising campaigns and data-driven merchandising. This includes playing a critical role in building the onsite merchandising governance for US partner teams, as well as executing the plan of record for US Central Event merchandising. This role provides the resources and guidance necessary for US teams to be able to execute HVEs to the plan of record, including onsite merchandising guidance, timelines, best practices, and communication with internal stakeholders. To be successful in this role, you will have a mix of program and marketing management skills. You have the ability to think critically about the execution of merchandising at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams participating in HVEs. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. Key job responsibilitiesProgram Manager, Site Merchandising role responsibilities include but are not limited to:- Create and communicate merchandising governance for High Velocity Events (HVEs) for US partner teams- Build and maintain HVE Merchandising Wiki for partner teams- Raise the bar on merchandising campaigns for central and partner teams, including running Content Bar Raising (CBR) quality checks, experimentation bug bash, campaign audits, etc. ahead of HVEs- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office Hours- Build HVE merchandising campaigns within tools like Content Symphony and Babel; leveraging experimentation tools like weblabs.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Experience using Amazon’s site merchandising tools, such as Content Symphony and Babel, and reporting tools such as Sophia and Cardboard- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Hub Delivery is looking for a Program Manager with proven project management experience to own fleet related strategic, tactical, cross-functional and technology projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.A highly analytical candidate with program/project management or operations experience is an ideal fit, as this role will require cross-functional partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Develop fleet strategy for Hub Delivery to optimize cost- Build partnership with RSR and AMZL fleet planning team and represent Hub Delivery on communication of WW fleet needs- Lead full life-cycle of complex cross-functional fleet projects and programs with considerable impact across multiple organizations- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes- Designing new metrics and enhancing existing metrics to support the future state of the business- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- 3+ years of driving end to end delivery, and communicating results to senior leadership experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy plan to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale.The Sr. PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF), and implementing these solutions with a close lens on both quantitative results and trends and operational experience insights. From a knowledge perspective, it will help for the Sr. PM to have a robust understanding of fulfillment operations from process standard work, to inventory control, to productivity tactics and correlation of these tactics to the top KPIs.This role is best suited for a Sr. PM that thrives in ambiguous environments to Invent and Simplify, that requires a high level of interaction with dozens of different large organizations and is able to Earn Trust, can manage the rapid Bias for Action needed in tandem to Diving Deep, and is able to join a strong roll-up-your-sleeves Ownership culture that this collaborative team has!Key job responsibilities• Be the single-threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy• Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders• Partner with teams across the organization and multiple programs to source, allocate, and coordinate resources by driving critical prioritization discussions• Manage and deliver results on complex programs and related projects across multiple organizations• Gather business requirements for technical and business intelligence integration, negotiate process improvements and needed features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions• Create metrics reporting to drive both operational and program improvements that define business needsPartnering with Directors, VPs, and other key operational and technical leaders across the organization- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech teams- Experience defining and executing program requirementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!The Surface Transportation organization is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.This Senior Program Manager will be responsible for building short-term and long-term vendor strategy, selecting and developing suppliers to meet Amazon’s long term requirements, performing detailed analysis of price and contractual terms, developing deal structure and defining negotiating strategy and establishing and managing contracts. To be successful in this position, you need to be comfortable interfacing with C-Suite executives from companies of all sizes (from start-ups to industry leaders) and earning trust across multiple internal Amazon teams (e.g., finance, legal, corporate development, operations, etc.) to achieve your goals. You should also have familiarity with a range of deal types, including direct experience with product development, technology licensing and integration. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The candidate will have a proven track record of end-to-end deal ownership and success delivering results in a fast-paced and dynamic business environment.Key job responsibilities- Developing contracts through cost-effective and performance focused strategies;- Maintaining relationships with 3P vendors, while continually scouting for additional ones;- Evaluating and auditing contracts while seeking ways to improve and enhance the quality of services purchased and the timeliness of deliveries;- Conducting cost analyses and setting benchmarks for improvement;- Developing risk management procedures to mitigate losses in the event of capacity shortages;- Working closely with the company legal department to make sure contracts and terms are favorable;- Build effective stakeholder relationships, ensuring a high service level in terms of quotations and lead-times;- Partnering with internal customers to positively influence spending decisions;- Align with internal customers, Finance and Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics;- Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions.- Set the direction for the vendors to demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and cost management- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- End-to-end negotiation experience, including identifying, developing and executing successful partnerships, including large-scale product development and/or technology relationships- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years in technology business development or Fleet MaintenanceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Transportation Operations team is seeking a Program Manager to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.This role is responsible for pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Develop performance metrics to assist with driving business results.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use- Understand the business impact of the trends and make decisions that make sense based on available data.- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Ability to communicate with stakeholders up to the L8 level- Ability to create 1-6 page documents to clearly explain issues and solutions- Ability to examine processes and data to find defects and solutions- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! Career Choice, one of Amazon's flagship upskilling programs, empowers employees to learn new skills for career success at Amazon or elsewhere. We meet individual learners where they are on their education journey through a variety of education and upskilling.The Career Choice team is looking for a driven, talented, and experienced program manager to join our onsite execution team. A successful candidate will be someone who is comfortable with all elements of ideation, communication, program management, customer research and branding. This role, within the Career Choice marketing team, will be responsible for onsite engagement and deep collaboration with HR partners across our fulfilment network. Additionally, this role will support marketing campaign planning, marketing tactics, and employee insights. This role will develop launch marketing strategies in close collaboration with cross functional teams. You will be responsible for developing and executing content experimentation initiatives, analyzing metrics and providing actionable insight into performance, as well as making recommendations on marketing plans. In addition to strong marketing skills, the candidate must have strong strategic and systems thinking, organizational skills, experience supporting multiple teams, and acute attention to detail. Excellent communication, presentation, and interpersonal skills are a must.Key job responsibilities- Event Management: Responsible to project manage and execute Schools fairs and other Career Choice events across NA – USA, Canada and Costa Rica. Coordinate with program team and site successful execution and employee satisfaction. - PXT Engagement: Communicate to PXT across NA sites any program updates ensure PXT engagement and continuous support. Manage PXT channels such as monthly email, & wiki page. Including content strategy and performance measurement. Develop experiments based on customer insights that drive participation growth and value from the program.- Onsite campaign support: Support Career Choice marketing team with onsite campaign execution including onsite marketing material delivery and placement. - CC TV Management: Accountable to manage 80+ Career Choice onsite TVs, ensure its readiness and effectiveness. Create and develop materials and engaging content to be launched into CC TVs. - New Site launches: Monitor new sites launching in the NA and ensure they receive onboarding to Career Choice, access to marketing materials etc.- Reporting: Own weekly and monthly reporting of the marketing activities and performance of marketing assets. Report to Snr. Manager onsite performance, contribute to QBRs and MBR. - Support Storytelling: Support with Career Choice storytelling in NA by searching for program success stories, delivery of onsite celebratory content or coordinate filming of user generated videos. - Support Case management: Support case management for Marketing and event related cases from PXT stakeholders. Continue driving content improvements (e.g. wiki FAQs) to reduce re-occurring PXT cases.- Develop experiments based on customer insights that drive participation growth and value from the program- Create messaging strategies to highlight the best of the Career Choice benefit and features to our diverse customer base- Be the primary owner of communication requests, owning and driving facilitation from end to end.- Own and support our internal program team and be able to swiftly prioritize and multi-task based on strong business judgement.- Identify the most customer centric path forward, and write content which fits the situation.- Perform quality checks of content to ensure the end customer experience is ideal.- Regularly manage delivery of various types of marketing content such as notification, articles, blogposts, Posters, flyers, webinars, presentations, case studies, scripts and more.- Own weekly and monthly reporting of the marketing activities and performance of marketing assets.- Utilize metrics to deep-dive into issues, uncover driving trends and patterns and drive improvements.- Bachelor's degree- Experience in program or project management- Experience with Internal communication, content creation and event management.- Internal or external communications experience with operations- Master's degree- Experience building robust communications programs and delivering results.- Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts (or lack thereof) and individual perspectives.- Possess a strategic approach to problem solving; able to anticipate potential reputational issues.- Ability to exercise high judgment and persuasion, particularly in narrow timeframes.- Willing to get work done, even when at times it’s outside the scope of the job.- High attention to detail and proven ability to manage multiple, competing priorities.- Able to anticipate potential reputation issues.- Experience in change management or issues management.- Experience with delivery on major internal communications campaigns.- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment- Excellent writing skills are a must, with the ability to formulate a clear point of view on complicated issues and create a concise and well-written narrative.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Worldwide Operations Sustainability team (WWOS) seeks an experienced Senior Program Manager (Sr PM) to spearhead employee sustainability engagement initiatives and develop a strategy for reducing the carbon footprint of employee commutes. We are seeking a passionate leader who is excited about sustainability and eager to harness the power of Amazon operations employees to support on our path to achieving net-zero emissions worldwide and meet The Climate Pledge by 2040. In this role, you will be working with cross-functional stakeholders across Amazon (including Operations, PR, Communications, HR, Policy, etc.) to develop a comprehensive sustainability engagement communications plan and strategy for a net-zero carbon employee commute by 2040. Earning trust with operations stakeholders and influencing without authority is essential to success for this position. In addition to analytical strengths, the role requires strong written and verbal communication, stakeholder engagement, and collaboration skills.Key job responsibilities* Prepare regular reports on program progress, challenges, and successes for directors and VPs* Develop and track key performance indicators (KPIs) related to commute decarbonization and employee engagement.* Explore and implement technological solutions to support sustainable commuting and engagement (e.g., commute tracking apps, gamification platforms) * Research and stay updated on best practices in sustainable transportation and employee engagement strategies.* Develop and implement a comprehensive strategy to reduce carbon emissions from employee commutes. * Design and launch innovative programs to encourage sustainable transportation options (e.g., public transit, carpooling, cycling, electric vehicles). * Engage in public-private partnerships and industry coalitions to unlock innovative solutions for low carbon employee commutes.* Partner with HR and other departments to integrate sustainability goals into company policies and benefits packages * Create and manage employee engagement campaigns to raise awareness about sustainability initiatives and encourage participation * Develop internal communications and marketing materials to promote sustainability programs A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWorldwide Operations Sustainability (WWOS) sets the vision and strategy for sustainability within Amazon ops, including the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization.WWOS centrally coordinates strategy across Operations in all regions, particularly on topics that transcend business unit boundaries. The mission of WWOS is to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for the Climate Pledge.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 5+ years of communicating with and presenting to executive and senior audiences experience- Experience working cross functionally with tech and non-tech teams- 5+ years of Business strategy or Non-Tech Program Management experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Passionate about Safety? Join our dynamic team as a Regional Safety Manager and make a real impact on the global operations that power the world's largest e-commerce company!In this exciting role, you'll be a key partner to senior regional leaders, working closely with them to ensure world-class safety standards for our IT team members across our worldwide network. Through regular site visits, you'll stay closely connected to the daily realities faced by our frontline technicians, using those insights to create impactful regional and global safety programs.When incidents do occur, you'll lead rigorous investigations to uncover root causes and share learnings globally. But your work won't stop there - you'll also spearhead engaging safety campaigns to embed a culture of safety awareness and ownership across the business.Collaborating cross-functionally, you'll scale successful safety initiatives and improvement projects, cementing Amazon's reputation as an industry leader. If you're an ambitious safety professional hungry to drive change on a global scale, this is an unparalleled opportunity to make your mark.Bring your safety expertise, boundless energy, and collaborative spirit - together, we'll reinvent what's possible! Apply now.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Key job responsibilities- Serve as a trusted safety partner to senior regional leaders across North America, aligning on strategic priorities and tracking progress against goals- Conduct regular site visits to distribution centers, sortation facilities, and delivery stations to personally observe safety practices, gather feedback from frontline teams, and identify opportunities for improvement - Utilize insights from site visits to develop and update regional safety standards, protocols, and training materials that drive consistent, best-in-class safety performance- Lead comprehensive incident investigations, rapidly identify root causes, and implement corrective actions to prevent recurrence - share learnings globally to scale impact- Design and execute engaging safety engagement campaigns and events to foster a culture of shared ownership and accountability- Collaborate cross-functionally with teams in Operations, Engineering, HR, and beyond to scale successful safety initiatives and embed sustainable improvements- Monitor safety metrics, analyze trends, and present recommendations to senior leadership on priorities and investment areasA day in the lifeA typical day for our Amazon Safety Manager is anything but typical! You might start with a series of check-in calls, connecting with regional operational leaders across North America to discuss emerging issues, share best practices, and align on priorities. Then, you hop on a global project call, collaborating with teammates from around the world to finalize a new safety training. In the afternoon, you conduct a thorough incident investigation, reviewing footage, interviewing witnesses, and mapping out root causes. Whether on the road or in meetings, your passion for keeping Amazon's global workforce safe guides every moment.About the teamThe global OTS WHS team partners closely with Amazon's IT function, working backwards from frontline technicians and end users to identify safety improvement opportunities. We collaborate cross-functionally to create policies, drive standardization, and enhance hardware - all with the goal of continuously improving procedural safety across the organization. By remaining closely connected to the daily realities of our workforce, we can develop targeted solutions that protect our people and empower them to work safely. It's a dynamic, solutions-oriented group where we leverage our technical expertise and business acumen to make a real impact.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Qualified Safety Professional- 2+ years of driving process improvements experience- Experience leading risk programs, setting the program’s objectives, and driving improvements through quantified metricsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Worldwide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager/owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access- Experience handling changing priorities and using good judgment when working in stressful situations- Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization- Demonstrated success in thinking strategically and executing methodically- Demonstrated experience communicating data insights to others, including use of data visualization tools- Demonstrated ability to dive deep in understanding the product, business and competitive landscapeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you interested in being part of a high visibility, strategic team that directly impacts Amazon worldwide? The Core Selling Partner Experience Governance Team team defines, implements, and enforces quality standards for all Amazon-built experiences for all of our selling partners worldwide. We are seeking an innovative, entrepreneurial Senior Program Manager (Sr. PM) to lead design and implementation of program infrastructure for Selling Partner Experience governance. Specifically, this role will be responsible for programmatic infrastructure (communications, processes, playbooks) and program management critical to ensuring builder teams world-wide are aware of and adhere to selling partner experience standards. This amazing Program Manager will also implement mechanisms to scale how we work and drive process adoption.The successful candidate will be a motivated self-starter that can work in a fast-paced, data-driven environment; have great bias for action; be deeply customer-centric; and has a drive to own, build, and grow; along with the ability to have a little bit of fun.Key job responsibilities• Interact with stakeholders at multiple levels and dynamically lead business and product teams to adopt Governance Standards, tools and processes.• Partner with product teams to understand pain points in our Governance processes, continuously improving our ability to measure and enhance seller experiences.• Plan and manage multiple parallel projects.• Create, maintain and disseminate project information related to Governance processes to stakeholders and senior management, ensuring transparency and alignment across teams.• Anticipate bottlenecks, manage risk and escalations.• Create and automate processes to improve efficiency and consistency in governance implementation.- Bachelor's degree in management, business administration, economics, engineering, marketing- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Join Amazon's Global Logistics Destination Operations team as a Principal Program Manager and revolutionize worldwide customer experiences. You'll lead strategic, cross-functional projects to optimize import management and port operations, driving efficiency and reliability in our global logistics network. Your expertise in project management, data analytics, and international logistics will be crucial in shaping the future of e-commerce delivery.Key job responsibilities- Develop and execute program strategies to enhance port operations efficiency- Lead cross-functional teams, setting clear objectives and leveraging data analytics- Manage relationships with port/terminal management to remove operational barriers- Implement and oversee KPI reporting for program portfolios- Identify and mitigate risks, preventing escalation into major issuesA day in the lifeYou'll start your day reviewing key metrics and coordinating with global teams. You might analyze data to identify optimization opportunities, then lead a strategy session with port partners. Later, you'll prepare for a business review, translating complex data into actionable insights for senior leadership. Throughout the day, you'll collaborate with cross-functional teams, solving challenges and driving continuous improvement in our logistics operations.About the teamThe Global Logistics Destination Operations team is at the forefront of Amazon's mission to become the world's first truly global e-commerce company. We're responsible for moving inventory from North American ports to Amazon Fulfillment Centers, utilizing innovative inbound strategies to balance cost and speed. Our work directly impacts customer satisfaction and Amazon's competitive edge in the global marketplace.- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- 7+ years of experience in logistics, supply chain management, or related fields- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field- Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI) to derive insights and support decision-making- Experience delivering projects within scope, time, budget and quality- PMP certificate- Master's degree in Supply Chain Management, Logistics, Business Administration, or related field- Strong understanding of international shipping, customs regulations, and port operations- Proficiency in project management methodologies and tools (e.g., Agile, Six Sigma, MS Project)- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you interested in helping Amazon ensure that customers make great purchase decisions and enable the world's most recognized Brands using Amazon to have the best experience listing and selling their products? The Automated Brand Protection team designs and builds high performance software systems using machine learning that identify and prevent abuse on behalf of brand owners worldwide. We are looking for a Program Manager to join the Amazon Brand Protection (ABP) team to help us to continue to scale across our stores Worldwide.This is a global role that might include interaction with brands, operational teams and stakeholders in countries outside of the United States, requiring an ability to communicate effectively and understand the different needs of global customers. You should have experience leading key initiatives, from conception to launch in a rapidly evolving environment. As a program manager, you will be adding critical value by helping our organization operate at scale.Key areas of ownership include:> Driving continuous improvement in the ABP process to support global away team feature requests in post-purchase products, globally.> Build new mechanisms to enable coordination and scale for ABP to support new marketplace launches and cross-team initiatives> Build new program mechanisms to manage cross-Amazon rapid experimentation in the brand protection space.> Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain approvals for the SOP for products and new business models> Take a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes> Ensure proper Key Performance Indicators are set and measured to determine the impact of process changes> Write clear and detailed SOPs and functional requirementsKey job responsibilities• Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon• Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects• Analyze data and dive deep into processes to derive business critical insights for enhancing systems• Write compelling business documents and drive outcomes for Senior Leadership at Amazon• Build a data oriented culture, adopt technical solutions and drive process improvement projects to achieve operational and business goals.A day in the lifeAs a Program Manager, you will be working on high impact, high visibility programs that directly impacts our customers. You will be required to ideate, analyze data, generate insights, develop proof of concepts, write compelling business case and gain agreement from Leaders across levels & functions, implement the solution. You will be required to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Program Manager to own a portfolio of global risk mitigation programs partnering with teams across the company to design, build, and maintain processes focused around risk mitigation and enforcement. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams to build protections, and partner with technology and science teams to build scalable risk detection systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.Key job responsibilities- Manage an existing gating program, delivering difficult projects aligned with team goals- Use high-level judgment and data analysis to make complex risk mitigation decisions across WW stores- Build and maintain a solid understanding of the business problems, tools, workflows, and the interdependencies that pertain to your program area- Constantly focused on the larger business picture (i.e., customer experience, processes or problems, opportunities, etc.). To drive the right outcomes, you take the time to understand relevant business requirements and goals. - Ownership of the complete life cycle of one or more complex programs – identification and vision through scaling solutions and execution- Break problems into manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment- Own the execution and status reporting of the programs you own to senior leadership through both documents and business update meetings- Own partnerships with stakeholder teams and guide appropriate trade-offs, clearly communicate goals, roles and responsibilities.- Manage the overall roadmap and execution of your program, proactively mitigating any risks, and keeping the scope of effort under control. A day in the lifeThis role is focused on managing a portfolio of programs focused on the goal of proactively mitigating risk in Amazon’s WW stores. Each day is different as new behaviors and trends are constantly discovered. You will regularly partner with investigation and data experts to finetune anomaly detection mechanisms and intake requests from WW teams to quickly analyze and execute key functions to stop abuse. You will coordinate with internal partner teams understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 7 languages, write code in 3 (mostly self taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.Key job responsibilities- Own the long-term road map for improving business results- Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities- Define and create processes that will scale to meet growing business demands- Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams- Experience in complex problem solving, and working in a tight schedule environment- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Experience implementing repeatable processes and driving automation or standardizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesAddress legal billing escalations, and lead on more complex strategic legal billing initiatives related to streamlining and automating our processes and ensuring compliance with our requirements. Define business and systems requirements working with internal and external customers.Develop change processes associated with program rollout and ongoing support. Design and implement: fixed fee pricing models; innovative strategies for scoping, pricing, and monitoring budgets on large matters; and new approaches to measuring the value of legal services. Translate data into actionable insights for key program stakeholders.Handle special projects such as integrating corporate subsidiaries into our processes, addressing engagement agreement issues, and overseeing law firm security compliance. Support Amazon’s legal service preferred provider program where needed.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is seeking a highly motivated and experienced Program Manager to oversee and drive both the Add to Delivery and Forward Deploy of Inventory initiatives. In this role, you will collaborate with diverse teams, stakeholders, and leadership to ensure alignment on objectives, deliverables, and timelines. You will act as the central point of coordination, tracking progress, identifying risks, and delivering outcomes that support the organization's goals.You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Program Strategy and Execution: Define program objectives, milestones, and success metrics. Develop and manage comprehensive project plans.2) Cross-Functional Collaboration: Coordinate efforts across multiple teams to ensure alignment and effective communication.3) Risk Management: Identify risks early, develop mitigation strategies, and address roadblocks to maintain program momentum.4) Stakeholder Management: Act as the primary contact for stakeholders, providing regular updates and facilitating decision-making.5) Performance Monitoring: Track and report on program performance using appropriate metrics and tools.6) Continuous Improvement: Leverage insights and feedback to improve processes and ensure successful future program execution.About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Senior Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.We are seeking a Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Engage with machine learning and product leaders to influence and guide use of risk-based friction levers. Partner with leaders across Buyer Risk Prevention to minimize the friction experienced by genuine customers from risk mitigation actions such as CAPTCHA, One-Time Passwords, etc.Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.About the teamPayment Risk's mission is to protect our Customers and Amazon from payment related fraud, misuse, and abuse. The Automation & Risk-based Friction team owns the product suite, mechanisms, and strategic initiatives designed to improve Payment Risk’s ability to (1) automate risk decisions on buyer orders and contacts, and (2) leverage risk-based friction to deliver a seamless experience that mitigates risk while building trust with genuine Customers.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.