Program Management

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.To meet the growing demand for Amazon Web Services globally, the AWS Logistics team is seeking a dynamic, organized, and customer focused Program Manager.The DOT (Department of Transportation) Program Manager (PM) is responsible for managing the implementation and ongoing operations of critical DOT compliance programs within the organization. The DOT PM will oversee all aspects of the program lifecycle, from needs analysis and requirements gathering to building implementation plans, overseeing deployment, and driving continuous improvement. They will serve as the subject matter expert, translating complex DOT regulations into actionable plans and procedures. As a champion of DOT compliance, the DOT PM is responsible for collaborating closely with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong operational focus. They will work closely with multiple business units to identify, define, and specify solutions meeting operational needs, then partner with global stakeholders to deliver those solutions. The DOT PM will be the face and voice for over-the-road compliance, ensuring all stakeholders are aware of successes, risks, and project status, and tailoring communications to specific audiences to communicate clearly and concisely to both business and technical stakeholders. They will continuously monitor program performance using key metrics and identify opportunities for optimization, making data-driven recommendations to leadership. The DOT Program Manager will continuously monitor for changes and updates to proactively prepare the organization, and will regularly collaborate closely with internal audit and risk management teams to identify potential areas of vulnerability and ensure adherence to all regulatory requirements.In addition to these cross-functional responsibilities, the DOT Program Manager will serve as the primary Subject Matter Expert on DOT regulations and compliance requirements, including FMCSA and other relevant rules. As the SME, the DOT Program Manager will develop and deliver comprehensive training to employees on DOT compliance policies, procedures, and best practices. The DOT Program Manager will document detailed program processes, workflows, and procedures to serve as the institutional knowledge base for DOT compliance, and provide regular, insightful reporting to leadership on program status, risks, mitigation strategies, and continuous improvement initiatives. Finally, the DOT PM will stay up-to-date on industry trends, benchmark against peers, and identify leading practices that continuously enhance the compliance program.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Deep understanding of DOT regulations, including FMCSAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The PMO Delivery Team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Sr. Program Manager will manage initiatives within Global Accounts Receivables and will be responsible for driving effective people, processes, and technological improvements through the order to cash (O2C) lifecycle to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.Key job responsibilities- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End to end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance Operations systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesNOTE: This job is an in-office role (3+ days a week) and is non-negotiable.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 5+ years of working cross functionally with tech and non-tech teams experience- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Independent and entrepreneurial style showing the ability to work with minimal direction in a fast-paced and rapidly changing environment- B2B industry experience a plusAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking an experienced Program Manager to join the Direct Tax Compliance and Reporting team. The Amazon tax department is a fast-paced, team-focused, dynamic environment. The Program Manager will manage projects that touch various teams and transform tax processes. The candidate will assist with project management of several projects focused on simplifying, standardizing, integrating, and automating processes owned by the US & Foreign Reporting and Compliance team, the US Outbound team, the Tax Provision team, and the Finance/Accounting/FP&A teams. The Program Manager must have broad project management experience in order to facilitate discussions and help the teams develop plans, organize action items, follow up, develop metrics and reporting mechanisms. The Program Manager needs a business background and some experience working across different groups and multiple stakeholders. This role will operate with independence and be expected to demonstrate an ability to provide ideas, collaborate and manage multiple projects at the same time. The work will be both tactical and strategic in nature and the role must be able to create clarity from ambiguous situations.Key job responsibilities- Own programs and wing to wing operational efforts. This includes unblocking teams, escalating when appropriate and ensuring all stakeholders are up to date on status.- Develop methodologies and tools to manage multiple projects and provide metrics, reports and status updates to stakeholders.- Manage project plans, action items, follow ups and completion of tasks for multiple projects.- Collaborate with various members of the tax team to help develop project plans, tasks and overall project deliverables. Propose ideas on how to streamline the project planning efforts, automate processes and reporting.- Participate in the documentation of processes focusing on identifying requirements, mitigating risk, finding opportunities to streamline and ensuring completeness. - Prepare the documentation of project status and preparation of materials to facilitate presentations to leadership. About the teamThe Tax Integration team’s mission is to be the Direct Tax Reporting & Compliance team’s trusted partner by leveraging our broad expertise and specialized knowledge of our customer to guide successful outcomes. We serve our customers by deeply understanding their problems and unique needs, leading efforts to develop ideas, and recommending the optimal solutions that simplify, standardize, and transform tax processes. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 2+ years of communicating with and presenting to executive and senior audiences experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Fulfilled by Amazon (FBA) Inventory Optimization team seeks a Senior Program Manager with proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices.“Third-party sellers are kicking our first party butt. Badly. And it’s a high bar too because our first-party business has grown dramatically over that period, from $1.6 billion in 1999 to $117 billion this past year. The compound annual growth rate for our first-party business in that time period is 25%. But in that same time, third-party sales have grown from $0.1 billion to $160 billion – a compound annual growth rate of 52%. To provide an external benchmark, eBay’s gross merchandise sales in that period have grown at a compound rate of 20%, from $2.8 billion to $95 billion. Why did independent sellers do so much better selling on Amazon than they did on other public seller platforms? And why were independent sellers able to grow so much faster than Amazon’s own highly organized first-party sales organization? There isn’t one answer, but we do know one extremely important part of the answer: We helped independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. There are many such tools, including tools that help sellers manage inventory, process payments, track shipments, create reports, and sell across borders – and we’re inventing more every year. But of great importance are Fulfillment by Amazon and the Prime membership program. In combination, these two programs meaningfully improved the customer experience of buying from independent sellers.” —Jeff Bezos, 2018 Letter to Shareholders You will join a dynamic team at the forefront of this vision, to grow and optimize our suite of Inventory Optimization solutions and metrics creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. You will be responsible for building new mechanisms to improve key areas of our CX and SX, including Fast Track Instock, Speed, and Cost to Serve. You will work closely with a cross-disciplinary team of business leads, analysts/BIEs, product managers, and finance partners across the FBA business, including Seller Services, Supply Chain Optimization, FBA, Finance and Operations teams.Key job responsibilities• Drive operational excellence across Inventory projects and find opportunities to grow, scale, and improve existing FBA programs, launch new products, and successfully measure outcomes• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmap- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of leading large complex programs experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 4+ years of managing stakeholders in cross-functional project experience- 4+ years of leading large complex programs experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Senior Desk Technology Program Manager, you will play a key role in shaping the future of our end-user technology, ensuring our customers achieve optimal outcomes. You will address significant business processes and products that have a meaningful impact, driving process and technology improvements to reduce friction for customers, engineers, and third-party stakeholders. In this position, you will collaborate with business, product, and engineering teams, balancing cost, schedule, and technical factors to delight our customers. You will promote excellence by championing process improvements informed by data and key performance indicators. Comfort with ambiguity is essential, along with a passion for solving complex problems at scale. Each day will bring new challenges, and you will have the chance to work with multiple technical teams at Amazon across various locations. You will champion a commitment to quality within the IT Service organization, ensuring that processes achieve their intended outcomes on the first attempt. In this role, you will act as a force multiplier, driving improvements and efficiencies in our deployment and support processes to minimize defects and reduce service friction on a global scale. You will enhance lifecycle management tracking mechanisms and reporting capabilities. Additionally, you will develop systems for scheduling work from our internal and external partners to ensure scalable delivery and eliminate scheduling bottlenecks.About the teamThe On-Premise Desk Technology team, an integral part of IT Services On-Premise organization , is committed to supporting all Amazonians in corporate offices. We oversee the entire end-user computing experience by configuring client hardware—including laptops, monitors, docking stations, and peripherals—at locations around the globe. Our mission is to create a seamless work environment that enhances productivity for all Amazon employees. By guaranteeing that all equipment is installed correctly and operates smoothly, we cultivate an efficient workspace. Our dedication to exceptional IT services ensures that our customers benefit from the best possible conditions in the office.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers. At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need extraordinarily talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Retail Program Management Team. The Team: How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears different hats, and ownership of the customer experience is key.The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, an awesome variety in what we work on at any one time and the ability to grow in role. You love diving deep and using data to identify opportunities and guide improvements. You will interact closely with the operations team and identify/manage critical projects that create new customer experiences, improve productivity, increase capacity, and drive efficiency improvements. Overall, you will focus on operational innovation and excellence.Note - Per Amazon’s return to office update, beginning January 2nd, 2025, employees will be expected to work 5 days a week out of the office.Key job responsibilitiesThe Senior Retail Program Manager is the single threaded owner of complex customer facing instore programs (ex: Online Returns, Made to Order Kitchen, Espresso). You will create and iterate on the vision for the customer and associate experience in partnership with cross-functional experts, and work backwards from that vision. A Retail PM owns the P&L for their program, working with cross-functional teams on the various inputs (e.g. machine costs from Procurement, labor costs from Planning, and Volume from Category Managers), to drive informed decisions on a program’s short-term and long-term path to profitability. They are responsible for creating the process flow and ensuring functional team SOP development to sustainably operate a program. They own the sequencing of initiatives within their program to ensure successful field adoption and design the right sized implementation plan (SOPs, Comms, Standard Work Integration) in partnership with communications and L&D. Retail Program Managers work cross-functionally to build, test, launch, and iterate. As program owners, they will work with functional owners to oversee unresolved issues, make key program decisions and escalate to ensure consistent program performance and customer experience. In addition to defect resolution the PM will manage newly identified initiatives and process improvement driven by cross-functional teams through a future facing roadmap for the program. A day in the life• Develop test plans and defines solutions to solve operational problems and bring new products and services to life in the store • Serve as operations SME in store design, procurement and equipment maintenance planning• Write Operational SOPs, write and maintain program documentation • Develop implementation plans to integrate new processes into existing stores and define ongoing store audit content to ensure operational success • Monitor customer feedback and works cross functionally to resolve program papercuts to improve Associate and Customer experience • Use data to evaluate program performance and identify top and bottom line improvement opportunities • Serve as process SME for technology and product servicing the program, identify opportunities and drive business requirements for future facing technological improvements• Lead weekly cross functional program calls to manage multiple workstreams across the program• Own project management for highly cross functional projects • Regularly report out progress in weekly, monthly and quarterly business review forums - 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years' leading and owning significant projects from concept to deployment- Demonstrated ability to build strong working relationships and work cross-functionally to align to solve shared problems- Experience innovating in a start-up environment- Demonstrated excellence in written, verbal and interpersonal communication, can author an Amazon document- Experience providing metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/Sr. leaders- Experience with advanced data analysis- 6+ years of experience leading teams in Brick and Mortar Retail as well as supporting in a corporate environment- Experience leading teams in Brick and Mortar Retail as well as supporting in a corporate environment.- Experience writing technical process documentation- Ability to adapt well to rapidly changing environments with evolving circumstances, direction, and strategy.- Ability to prioritize, run and complete projects with tight deadlines.- Dream to thrive in a dynamic environment.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The program manager (PM) will be working on large, complex, and strategic business and technology initiatives. They will develop a common vision and scope, establish timelines, and execute deliverables working across Kuiper and Amazon teams. The PM will own service launch planning, drive country readiness, manage operational readiness, align teams, and track progress for work streams across the globe. In addition, this position will work with marketing, sales, deal management, sales operations, customer operations, and customer support teams to help drive programs, practices, and process readiness for our commercial business in countries around the world. Key job responsibilitiesThe role requires exceptional written and verbal communication skills, facilitation skills, and theability to collaborate across multiple teams. This role will have high visibility and requires executive presence and be comfortable providing updates to SVPs, VPs, and Directors across Amazon teams. The PM has to be structured and flexible at the same time to accommodate learnings as the business scales. They will possess analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.The ideal candidate will be a seasoned change management leader that can earn trust, thrive in ambiguous situations, understand dependencies, and can bring multiple stakeholders on the journey. They will think strategically but execute tactically from inception to delivery, with demonstrated experience leading business, technology, and people-oriented programs. The PM is right a lot and has strong judgement, supported with data to solve problems.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.- 5+ years of post-undergraduate and pre-Master's professional or military experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of managing, analyzing and communicating results to senior leadership experience- Master Degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Fashion & Fitness (F2) Tech is searching for a Business Operations Manager to help us continue to scale and innovate at Amazon pace. This is a high-visibility role with regular interaction with senior Amazon leadership, and candidates should enjoy maintaining high standards under tight deadlines.Key job responsibilitiesThis individual will be responsible for F2 Tech business operations, including leading annual planning, tracking progress against key goals, coordinating with stakeholders across the company, and leading weekly, monthly and quarterly business performance reviews. Given the breadth of F2, there is significant room for process innovation.- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Senior Program Manager based in Arlington, VA (US) or London (UK) to envision, build and deliver a Global Engineering program that optimizes Amazon’s corporate portfolio.The Senior Program Manager Engineering is responsible for leading and optimizing the day-to-day operations of critical engineering systems and infrastructure across Amazon’s corporate real estate portfolio. This senior-level role requires a deep understanding of technical systems, strong problem-solving skills, and the ability to collaborate with cross-functional teams to ensure reliable, efficient, and cost-effective operations. The role will be a key contributor to the continuous improvement of operational processes and the implementation of innovative solutions.The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. Key job responsibilities• Lead the strategic development of the Global Engineering program including but not limited to: (1) identify and oversee program deliverables; (2) align the program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. • Identify, implement and report on continuous improvement program initiatives, leveraging operational data, customer insights and deep dives to drive change. • Establish performance-focused guidelines, energy audits, Landlord integration, performance-focused vendor KPIs, continuous improvement and innovation initiatives. • Work cross functionally with global and regional peers to improve the quality of Amazon workspace with a focus on resiliency, efficiency, health, and safety. • Lead the development and implementation of comprehensive preventive maintenance programs to ensure the longevity and optimal functioning of assets.• Collaborate with Landlords, GREF Tech, IT, and other stakeholders to design, pilot and deploy new systems, technologies, and process improvements with focus on optimization.• Contribute to business continuity planning and climate risk assessments; support operational plans for emergency preparedness. • Develop and deliver technical training programs for Regional Portfolio Management teams. • Routinely connect to external industry, professional bodies and communities, assessing new industry standards, current/future technology and innovations are adopted into the program. A day in the lifeYou will collaborate with Sustainability, Environmental Health & Safety and Design and Construction to integrate Engineering optimization and concepts into workplace design and through retrospective projects and initiatives. You will guide Regional Portfolio Management (RPM) teams through the implementation of key Engineering programs. You will use operational and customer insights plus industry benchmarks to develop future Engineering program strategy. You operate as a true partner fostering highly integrated relationships with internal and external stakeholders. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for engineering.- 7+ years of program or project management experience- 7+ years of cross functional project delivery experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally with tech and non-tech teams experience- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.The Reverse Logistics Operational Excellence (ROE) team within the Amazon Delivery (AD) org is seeking a Senior Program Manager (PM) to deliver strategically-important cross-functional projects across the United States Customer Returns (ReLo) business unit. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior leaders and key stakeholders on status, changes, risk, and entitlement. Cross-functional coordination and executive presence are critical.This specific PM role is centered around Ops Integration and programmatic support for various Inbound and Outbound Under The Roof (UTR) processes with ReLo Return Centers, including driving improvements with UTR transfer out and overall inventory placement to optimize cost to serve. This role will work closely with product managers, program managers, software developers, and operations stakeholders to deliver on strategic improvements that result in sustained continuous improvement. This PM should have the ability to break down complex issues and features to Operations teams and high level leadership within Amazon business and Operations orgs.This position requires up to 25% travelKey job responsibilities• Own the UTR Transfer Out program for US Reverse Logistics, including inventory placement cost optimization • Own the launch and scaling of inventory placement enhancements including driving experiments (program pilots) and exploration of new concepts and workstreams• Own operationalization components including site specific operational readiness plans• Support operations and cross functional teams to drive quality improvements with transfer out DPMO, process health and inventory quality• Create mechanisms for continuous improvement of speed, cost, customer experience and operator experience• Create dashboards and track success metricsA day in the lifeThe Program Managers of the ReLo Ops Integration team own scoping, designing, and implementing:1. Operational capabilities to support new business needs2. Operational processes to reduce cost through performance efficiencies3. Standard Operating Procedures to ensure compliance, quality, and scalability4. Field tools and dashboards to assist with execution of brilliant basic pillars5. Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholdersAbout the teamThe ReLo Ops Integration Inbound, Outbound and Transportation (IOT) team aims to provide operational execution support across North American Return Centers through the creation of products, programs and strategic guidance, ultimately accelerating critical network goal attainment. This team owns 5 fundamental areas within the Reverse logistics operational space: (1) Under the roof (UTR) Transportation, (2) UTR Removals, (3) UTR Bottom of the Funnel Channels, (4) UTR Storage Capacity and Configuration, (5) UTR Inbound Visibility, and (6) Sustainability. The IOT team has a responsibility to act as process SME’s across these key areas, while driving execution of programs to support new business needs, creating standards, enabling entitlement through operationalizing partner team initiatives, influencing overall tool optimization and improving execution performance through data insights.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Do you want to manage supplier relationships in the invoice payment lifecycle? Do you consider yourself well-versed in the world of telecom billing reconciliation, Accounts Payable, program management and vendor relationships? If so, the AWS Global Connectivity Infrastructure Development (GCID) Business Operations team at Amazon is looking for an experienced professional to provide support of payment, operations and capacity by managing the invoice to payment lifecycle for our global backbone, interconnect and metro fiber circuits increasing our capability to optimize network cost efficiency around the world.As part of the Business Operations team, you’ll use the levers of process and technology to help our GCID team influence and hold supplier partners accountable. Key job responsibilities• Vendor Management – on-boarding new suppliers including sharing of GCID requirements via supplier welcome package and set-up guidance in our approvals and payable systems. Maintain relationships with vendors to ensure invoicing/payment procedures are clearly understood, documented and accurately managed.• Drive On-Time Payments - Provide ongoing support ensuring timely vendor payments by reviewing & approving invoices, avoiding late fees, resolution of disputes, prompt acceptance of credits, expense monitoring and cross-functional process improvements• Controllership of Networking Spend – Optimize cost efficiency of the business by reviewing and understanding service level agreements (SLA), keeping vendors aligned to contractual rates, raising and recovering SLA credit requests.• Maintain Accountability – influence others and hold responsible individuals accountable for issues resolution. Know when to involve the appropriate business partners, when to escalate and who to engage for effective resolution.A day in the lifeYou will work closely with supplier partners, AP, Finance and Business Development to ensure AWS network costs are closely tracked, easily understood, and managed YoY.• You'll be empowered to think big, influence and exercise ownership over your solutions.• You’ll interface with various levels within AWS as well as external vendors, to influence decisions and manage expectations• You'll be a trusted resource for GCID and will be a key member of a team of innovative program managers to extend impact across the organization. About the teamBusiness Operations works closely with global suppliers and internal Amazon teams to provide timely payment support of network services. This includes vendor management and on-boarding, managing billing accounts, payment issue resolution, etc. Business Operations routinely implements cost savings and process enhancing projects, data integrity initiatives and various special projects through to completion in support of these efforts.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- 3+ years of program or project management experience- Experience supporting accounting/finance customers to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- 3+ years Telecom Expense Management- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.As a Program Manager, Site Merchandising on this team, you'll be responsible for making that vision come to live on Amazon.com through bar-raising campaigns and data-driven merchandising. This includes playing a critical role in building the onsite merchandising governance for US partner teams, as well as executing the plan of record for US Central Event merchandising. This role provides the resources and guidance necessary for US teams to be able to execute HVEs to the plan of record, including onsite merchandising guidance, timelines, best practices, and communication with internal stakeholders. To be successful in this role, you will have a mix of program and marketing management skills. You have the ability to think critically about the execution of merchandising at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams participating in HVEs. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. Key job responsibilitiesProgram Manager, Site Merchandising role responsibilities include but are not limited to:- Create and communicate merchandising governance for High Velocity Events (HVEs) for US partner teams- Build and maintain HVE Merchandising Wiki for partner teams- Raise the bar on merchandising campaigns for central and partner teams, including running Content Bar Raising (CBR) quality checks, experimentation bug bash, campaign audits, etc. ahead of HVEs- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office Hours- Build HVE merchandising campaigns within tools like Content Symphony and Babel; leveraging experimentation tools like weblabs.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Experience using Amazon’s site merchandising tools, such as Content Symphony and Babel, and reporting tools such as Sophia and Cardboard- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Global Fleet and Products organization is responsible for managing and growing the Amazon Last Mile Fleet. This team is looking for a Sr. Program Manager to ensure world-class vehicle safety and 100% mission capable vehicles for the Amazon Fleet and guide strategic, tactical, cross-functional, and technology-related projects and programs.Key Responsibilities: • Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations.• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.• Measure and manage performance to daily metrics as a SME responsible for Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles.• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to achieve business goals.• Engage Operations and DSP teams on standard work and best practices.• Maintain accountability to Fleet standards with in station presence, audits, and coaching.• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet. Travel 50% to delivery stations within the region required.**This person will support the NYC/Bronx region and/or surrounding areas in NYC metro**Permanent worksite will be located in the NYC metro market. No location flexibility is available at this time. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

The Amazon Rufus Editorial team is seeking a Senior Program Manager who is passionate about technology, innovation, and improving the customer experience. This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant, Rufus. Rufus makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. This role is inherently high-visibility and highly cross-functional, requiring collaboration and influence across product, design, science, and engineering. A successful candidate will thrive in ambiguity, bringing process and discipline to a highly dynamic and fluid environment. This person will excel at managing and influencing broad stakeholder groups, establish best-practices that can be scaled across the Conversational Shopping organization, and have the ability to crisply communicate deliverablesKey job responsibilitiesKey job responsibilities * Lead key projects for large, complex editorial workstreams, identifying, assessing, and prioritizing opportunities based on strategic goals, business needs, and customer value * Consult with key partners to determine program prioritization, while sourcing and coordinating resources * Proactively monitor progress against goals while anticipating and mitigating risks, creating and owning solutions, and successfully resolving issues * Act as a subject matter expert by contributing perspective, insights, and knowledge to guide the establishment of new processes and systems* Lead data analysis, reporting, building efficient processes, influence roadmaps and collaborate effectively with stakeholders to meet the org goals.A day in the lifeYou must enjoy context-switching and partnering at all levels of the organization to deliver results. This role will require excellent written and oral communication skills, data-driven analyses and insights, exceptional judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- 1. Ability to work in cross-functional teams across geographies and set up review mechanisms and SLAs for resolution- 2. Excellent communication skills, both written and verbal, with the ability to present complex information to diverse audiences.- 3. 5+ years of experience in program management, preferably in e-commerce or AI/ML-related fields.- 4. Familiarity with AI/ML concepts, particularly in natural language processing and conversational AI.- 5. Strong analytical skills with the ability to interpret complex data and derive actionable insights.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and ability to dive deep, root cause and permanently eliminate hazards and risks? The Workplace Health & Safety (WHS) team is seeking a qualified Principal PM to build programs that create a safe workplace and build a world class safety culture in midst of Amazon’s explosive growth. In this role, you will dive deep into Fulfillment Center (FC) Processes, identify risks through data and first-hand experience, build programs and improve processes to eliminate risks, and influence Operations to sustain a culture of safety. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization. The PM role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of FC Operators and Associates. In this role, you will work cross-functionally with members from various teams, including Operations, AFT, AR, IB Supply Chain, Launch, S&OP, Capacity Planning, Finance etc. to deploy solutions at scale. The successful candidate:- Is smart, hard-working and creative person who loves solving difficult business problems and loves ‘getting things done’- Can think big and develop and nurture new ideas, while simultaneously apply high standards to weed out ideas that are less impactful- Brings strategic business context to decisions made across groups. Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis- Has the ability to partner to build and execute on new initiatives and roadmaps each year- Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements- Builds relationships and identifies with stakeholders across the organization- Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams- Has fulfillment center operational skills to identify and implement solutions that scale with our scaleAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! - 7+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and quality- MBA- Experience defining and executing program requirements- 3+ years’ experience with Environmental, Health and Safety (EHS)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Global Supply Chain Optimization Technologies (SCOT) might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world. The Direct Fulfillment (DF) channel allows Amazon to fulfill customer orders directly from our vendor’s warehouse, and is one of the fastest growing supply channels at Amazon. Through Direct Fulfillment (a.k.a dropship), our team enables broad in-stock selection for Amazon’s customers.We are seeking an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives and programs for DF channel. This is a strategic role responsible for driving continuous improvement and transformation of the customer experience. In this role, you will shape the DF customer experience strategy, ensure alignment with business objectives, and deliver exceptional customer satisfaction throughout DF channel; You will be responsible for managing and improving critical metrics related to customer contacts, concessions, cancellations, and overall customer satisfaction; You will work closely with cross-functional teams to identify opportunities, implement innovative solutions, measure the impact on key metrics, and drive continuous improvement in our customer experience efforts; You will coordinate and manage customer experience initiatives and strategies for WW DF channel, ensuring consistency and alignment across regions while accounting for local nuances and requirements.Key job responsibilities• Develop and execute a customer experience strategy aligned with the business objectives, establish clear goals to measure the success of customer experience programs and initiatives.• Define, measure, and monitor key customer experience metrics, including customer contacts, customer concessions, customer cancellations, and other relevant metrics.• Establish robust processes to gather insights, identify trends, pain points, and areas for improvement, translate customer feedback into actionable recommendations.• Identify inefficiencies, bottlenecks, and areas for optimization and implement process improvements, lead cross-functional project teams and ensure the timely and successful execution.• Collaborate with Data team to develop and maintain comprehensive dashboards and reports to communicate customer experience performance to stakeholders.• Build and maintain strong relationships with key stakeholders, prepare and present regular reports on customer experience performance, initiatives, and recommendations to senior leadership and stakeholders.• Coordinate and manage customer experience strategies, initiatives, and processes across all regions, ensuring global consistency and alignment; Collaborate with regional teams to understand local nuances and requirements, while maintaining a cohesive worldwide approach; Facilitate knowledge sharing and best practice exchange among regions.• Continuously monitor industry trends, competitive landscape, and best practices to identify opportunities for enhancing customer experience.- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization and driving change.- Experience working cross functionally/regionally, Willingness to travel globally- Excellent communication, presentation, and facilitation skills, with the ability to influence and engage stakeholders at all levels and across different cultures.- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Proven experience in leading customer experience transformations or large-scale CX initiatives in complex organizations.- Strong business acumen and understanding of the organization's products, services, and competitive landscape.- Ability to make things happen in a fast-paced, dynamic environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join the team that is defining new benchmarks, innovating on new processes, and creating a strategy plan to scale the SSD network for the next three years of growth. This role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve productivity and quality for upcoming key Customer high volume events, and engage in long term product pipelines to build for tomorrow's scale.The Sr. PM that will be most successful in this role will have a proven track record of identifying operational problems, proposing solutions after scoping scrappy short term and robust long term tech approaches that leverage best practices from other networks (such as NACF), and implementing these solutions with a close lens on both quantitative results and trends and operational experience insights. From a knowledge perspective, it will help for the Sr. PM to have a robust understanding of fulfillment operations from process standard work, to inventory control, to productivity tactics and correlation of these tactics to the top KPIs.This role is best suited for a Sr. PM that thrives in ambiguous environments to Invent and Simplify, that requires a high level of interaction with dozens of different large organizations and is able to Earn Trust, can manage the rapid Bias for Action needed in tandem to Diving Deep, and is able to join a strong roll-up-your-sleeves Ownership culture that this collaborative team has!Key job responsibilities• Be the single-threaded owner responsible for defining the strategy for the program and the necessary initiatives to uphold that strategy• Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders• Partner with teams across the organization and multiple programs to source, allocate, and coordinate resources by driving critical prioritization discussions• Manage and deliver results on complex programs and related projects across multiple organizations• Gather business requirements for technical and business intelligence integration, negotiate process improvements and needed features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions• Create metrics reporting to drive both operational and program improvements that define business needsPartnering with Directors, VPs, and other key operational and technical leaders across the organization- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech teams- Experience defining and executing program requirementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Do you want to play a key role in building solutions for Last Mile delivery? Do you thrive on building from the ground-up? Are you looking for a role where you can influence organizational wide initiatives? The Americas Delivery Service Partner (DSP) team is looking for a customer-obsessed Sr. Program Manager to build scalable solutions for our internal and external partners. We seek a self-starter who can dive deep to understand disparate processes, learn and be curious about all areas of the program, and create simple solutions. As the Sr. Program Manager in DSP Accountability, you will dive deep data and process, work backwards from the customer, and implement solutions. You will deeply understand processes, link inputs to outputs, and focus on desired outcomes. You will optimize existing processes, create structure in new areas, and build and scale mechanisms from the ground-up. You will effectively partner across Program, Product, and Technology teams across Last Mile. You will create and get buy-in for your roadmap, overcome obstacles, and deliver scalable solutions. You will have full ownership for your area, create metrics and monitor progress, recommend and implement solutions, and report on program effectiveness to leadership. Key job responsibilitiesThis leader will own an important business area for the organization. They will lead and influence effectively across organizational boundaries. They will deeply understand partner team data and processes and drive solutions for long-term and scalable success. They will create alignment on shared goals, interact with senior leaders, and drive progress. They will have the capability to analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership. They will possess excellent verbal and written communication skills. Maturity, the ability to handle ambiguity, high judgment, experience with customers, ability to influence, analytical skills, and communication are essential to success in this role.A day in the lifeThe DSP Compliance and Enforcement team is responsible for building mechanisms to monitor and enforce DSP compliance with the DSP Program Policies and Program Agreement in US, CA, MX, and BR. This role will support both the Monitoring and Enforcement Plan (MEP) and Breach of Contract (BOC) programs, specifically supporting MEP development for new or emerging risks facing the DSP business, assessing the effectiveness of existing MEPs and signals, and driving scalability and efficiency in our workflows and mechanisms.Our stakeholders span the program, product, risk, analytics, and legal functions, and our primary customer is the AM DSP network.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- PMP certificateAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we strive to be Earth's best employer. To get there, we need exceptionally talented, bright, and driven people. As a member of our Workplace Health & Safety (WHS) team, you will have an opportunity to make a valuable contribution to that goal and grow a safe environment for our customers and employees.The WHS Worldwide Ergonomics and Safety Experience (WESE) team is seeking an experienced Rewards and Recognition Sr. Program Manager to develop a comprehensive global rewards and recognition program that celebrates the achievements and contributions of safety professionals within the organization. This individual will be energized to design a global program showcasing our commitment to safety in every environment, community, and geography where Amazon and our partners have a presence. This role is critical in motivating and acknowledging the contributions of our safety teams, fostering a culture of excellence, and promoting a generative safety culture across our organization. The ideal candidate will have experience building recognition programs preferably within Safety or Operations. They will have experience aligning stakeholders to a shared vision, experience implementing and sustaining global programs for field professionals. Key job responsibilities• Strategy and Program Development: Develop and execute a strategic rewards and recognition roadmap tailored to the unique needs and objectives of the organization.• Program Deployment: Lead the integration and implementation of Amazon’s HOP program, procedures and trainings in the field• Communication and Engagement: Drive awareness and commitment to rewards and recognition initiatives through effective communication strategies, ensuring high levels of leadership and associate engagement and participation.• Project Management: Manage projects within defined timelines and budgets, anticipate project risks and proactively propose mitigation strategies, and communicate project updates to leadership• Stakeholder Management & Collaboration: Collaborate with various cross-functionals teams including operations, and vendor partners to drive alignment, adoption, project milestones and deliverables• Measurement: Define objectives, key performance indicators (KPIs), dashboards and success measures to guide implementation and monitor progress• Thought Leadership: Stay up-to-date with emerging trends and advancements in the field, and leverage this knowledge to drive innovative solutions and continuous improvementA day in the lifeAs the Manager of Rewards & Recognition, your day is a dynamic blend of strategic planning and hands-on execution. You'll lead the charge in designing and implementing innovative recognition programs while building alignment and leading the pilot and implementation. From developing comprehensive strategies to fostering employee engagement and managing cross-functional collaborations, you'll be the driving force behind elevating workplace satisfaction and safety standards. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in marketing or business administration- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Senior Program Manager, you will own aspects of the demand planning and capacity allocation across the NA network. You will have the opportunity to interface with multiple stakeholders and create an impact on the Short Term Capacity Planning of the AFP Team. The role focuses on analyzing the problem, proposing strategies, influencing stakeholders (verbally and in writing), removing obstacles and delivering resultsKey job responsibilitiesYou will own all aspects of the Short/Medium/Long term capacity planning including but not limited to:- Weekly Tractor Allocation, Capacity Management across network, Weekly stakeholder meetings and actions- Own the deep dives for key metrics and drive actions to improve performance, Own weekly flashes for Capacity Planning- Own projects assigned across the team- Collaborate in entitlement studies, tractor purchase decisions, OP and QXG planning- HVE/Peak/Prime capacity planningAbout the teamDiverse:The AFP team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive:It’s in our nature to learn and be curious. Our team fosters a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That includes knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- MBA in supply chain, business, engineering, finance or related technical or quantitative fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.