Program Management

The Americas DSP organization partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Our North Star goal is to improve DSP Quality. Quality partners operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses. Within the Americas DSP organization, the Program Parity, Expansion, & Integration (PPE&I) team drives program parity to improve DSP Quality; builds scalable mechanisms to ensure that our internal program teams, processes, metrics, tech, and services evolve in parallel to DSP program growth; and coordinates standard work to eliminate low value tasks.The Sr. Program Manager will own a specific service type variation and/or geography and work cross-functionally to define and execute a roadmap that improves delivery quality and the DSP experience. In addition to strategy development and execution, the person in this role will create, optimize, and drive adoption of critical mechanisms that ensure their program(s) will be successful in the long-term. They will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, speed, and cost. This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment.Key job responsibilities• Manage the full lifecycle of a complex cross-functional program with accountability for DSP Quality goals• Define and execute a parity roadmap that improves delivery quality, speed, cost, and the DSP experience• Translate complex business problems into straightforward and efficient solutions• Create, optimize, and drive adoption of scalable mechanisms that allow you to effectively manage your area of ownership end-to-end, while driving product evolution to meet long-term business goals• Analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership- 8+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- A career trajectory that demonstrates increasing levels of responsibility and proven success delivering business results- Master's degree, or MBAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Andon Cord team is looking for a Senior Manager, Program Management to lead program management initiatives across marketplaces to improve the customer experience and scale Defect elimination efforts worldwide. The role is highly collaborative and requires driving close alignment upstream and downstream, on large-scale initiatives that are a mix of identifying and delivering on new opportunities as well as process standardization to maximize the Defect Elimination impact of the Andon Cord mechanism.Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls.The role will require close partnership with Product, Science and engineering teams within Worldwide (WW) Defect Elimination to develop and deliver on complex roadmaps. The role will also work with Retail/3P Business and Operations teams, Fulfillment Center, Customer Service Operations/Amazon Customer Excellence Systems (ACES) in addition to WW Defect Elimination stakeholders to deliver a high-quality customer experience and standardize it across all Amazon marketplaces. The ideal candidate will have proven leadership ability as well as thrive on ambiguity. This candidate should be a self-starter with a penchant for diving deep into large datasets and can influence leadership across multiple organizations to align them towards a common vision. This position will also lead a team of highly skilled Program Managers in order to continuously improve the customer experience.Key job responsibilities- Champion Defect Elimination within and outside the Customer Service Org and be the go-to person for all things related to Andon Cord resolution.- Lead a team of Program Managers to streamline Andon Cord resolution and address resolver pain-points to improve resolution quality as well as speed of resolution.- Actively and effectively network with other teams, including Retail/3P Business and Operations, Transportation, Fulfillment Center and all Customer Service (CS) support functions to devise solutions that drive a “first-time right” approach to Defect Elimination and safeguard customer experience.- Proactively identify opportunities for innovation and invention, pilot the best ideas, and then implement broadly if proven to be advantageous.- Manage prioritization and trade-offs among technical and operational lift, and competing priorities across multiple stakeholder teams.- Be the voice of the customer and drive strategic product vision and roadmap to amplify the defect elimination impact of Andon Cord.- Drive alignment with senior leaders and key cross-functional partners; regularly report out to them in an effective and concise manner.- Partner closely with other program/product leaders, customer & seller facing teams, operations teams and tech leadership to champion resolution to seller concerns.- Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. - Hire and develop a high performing team of Program Managers, raising the bar with each hire and mentoring your team to attain their business and career goals.- Design the right team structure and mechanisms to meet long-term business goals.A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects, and adhere to business plans towards shared objectives.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan- Bachelor's degree- 7+ years of team management experience- Experience in a senior leadership position requiring a high degree of comfort exercising high-judgment leadership decisions in fluid environments, a clear bias for action and a track record of delivering results- MBA- Experience implementing repeatable processes and driving automation or standardization- Quantitative analytical abilities, experience with “big data” preferred.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The PMO Delivery Team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Sr. Program Manager will manage initiatives within Global Accounts Receivables and will be responsible for driving effective people, processes, and technological improvements through the order to cash (O2C) lifecycle to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.Key job responsibilities- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End to end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance Operations systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesNOTE: This job is an in-office role (3+ days a week) and is non-negotiable.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 5+ years of working cross functionally with tech and non-tech teams experience- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Independent and entrepreneurial style showing the ability to work with minimal direction in a fast-paced and rapidly changing environment- B2B industry experience a plusAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.To meet the growing demand for Amazon Web Services globally, the AWS Logistics team is seeking a dynamic, organized, and customer focused Program Manager.The DOT (Department of Transportation) Program Manager (PM) is responsible for managing the implementation and ongoing operations of critical DOT compliance programs within the organization. The DOT PM will oversee all aspects of the program lifecycle, from needs analysis and requirements gathering to building implementation plans, overseeing deployment, and driving continuous improvement. They will serve as the subject matter expert, translating complex DOT regulations into actionable plans and procedures. As a champion of DOT compliance, the DOT PM is responsible for collaborating closely with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong operational focus. They will work closely with multiple business units to identify, define, and specify solutions meeting operational needs, then partner with global stakeholders to deliver those solutions. The DOT PM will be the face and voice for over-the-road compliance, ensuring all stakeholders are aware of successes, risks, and project status, and tailoring communications to specific audiences to communicate clearly and concisely to both business and technical stakeholders. They will continuously monitor program performance using key metrics and identify opportunities for optimization, making data-driven recommendations to leadership. The DOT Program Manager will continuously monitor for changes and updates to proactively prepare the organization, and will regularly collaborate closely with internal audit and risk management teams to identify potential areas of vulnerability and ensure adherence to all regulatory requirements.In addition to these cross-functional responsibilities, the DOT Program Manager will serve as the primary Subject Matter Expert on DOT regulations and compliance requirements, including FMCSA and other relevant rules. As the SME, the DOT Program Manager will develop and deliver comprehensive training to employees on DOT compliance policies, procedures, and best practices. The DOT Program Manager will document detailed program processes, workflows, and procedures to serve as the institutional knowledge base for DOT compliance, and provide regular, insightful reporting to leadership on program status, risks, mitigation strategies, and continuous improvement initiatives. Finally, the DOT PM will stay up-to-date on industry trends, benchmark against peers, and identify leading practices that continuously enhance the compliance program.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Deep understanding of DOT regulations, including FMCSAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon’s technology business has a history and tradition of leading the world in web-related technologies and services. AWS Support provides global technical and account support to a wide range of external customers who are building mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and deliver a world class customer experience. Our team of talented employees are located around the world and are growing rapidly.Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses with their computing and applications in the Cloud. As a member of AWS Support, you will be at the forefront of Cloud technologies and part of the world’s premier cloud services company while enjoying the culture of a start-up. You will be surrounded by people who are smart, passionate about cloud services, and believe that world class support is critical to customer success.AWS Support is seeking an experienced Program Manager to drive scalable and streamlined continuous improvement initiatives across the Business. You will have direct influence on how thousands of Cloud Support Engineers around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs.Key job responsibilitiesAs a Program Manager in AWS Support you will:• Lead Continuous Improvement Projects to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe• Bring your expertise, problem solving skills, and creativity to add value to our team• Unify distributed efforts and own the plan to deliver quality outcomes for our customers• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched• Manage programs to continuously improve our organizational efficiency as AWS continues to grow• Promote the use of Lean and Six Sigma principles• Provide thought leadership and influence change at all levels of the organization• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program workA day in the lifeIn this role, you will drive a continuous improvement roadmap, act as a change agent in the organization by driving change and implement continuous improvement tools. You will support stakeholders build, test, and deploy cross-functional solutions to address a wide variety of engineering problems. You will take complex problems and break them down into manageable pieces, then ensure timely delivery of solutions. You will identify technical/resource options to successfully deliver and drive adoption of solutions. You will assess costs, benefits and ROI, identify/mitigate risks, manage escalations, and balance business needs with technical constraints.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 7+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of Selling Partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. The SPS Learning Experience Design (LXD) team owns and delivers high-quality and engaging learning experiences for 18,000+ associates (inhouse and outsource) across SP Support network in 3 major regions, 10 countries and 36 sites. The team leads analysis, design, development, implementation and evaluation of all learning content that include 150+ curricula offered in three languages (English, Chinese, Japanese) supporting all Amazon stores globally. ABOUT THE ROLE:This role will build our next generation learning programs for Amazon’s SPS Associates. These Associates serve the Selling Partners who provide a significant portion of Amazon’s amazing product selection. You will prepare front-line associates through the design and build of remote learning programs that work anywhere, anytime. We believe that every employee interaction builds trust, increases performance and drives engagement to enable extraordinary Selling Partner experiences. We are looking for Learning Experience Designers who feels the same way. The Learning Experience Designer will: · Design and develop bar-raising learning associate-facing programs using ADDIE and Agile methodologies. · Build asynchronous and/or instructor-led classroom and remote classroom programs, performance assessments, surveys, and learning programs. · Partner with operations and program leaders to align our learning programs with the expected business outcomes. · Optimize the use of learning technologies that help us scale. · Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience. Lead efforts to drive continuous performance improvement from those insights. · Design and transform blended remote and self-paced learning programs. · Communicate progress and opportunities through daily huddles and weekly, monthly, and quarterly business reviews. · Analyze performance data to determine performance and learning objectives that deliver expected business results from new hire and cross-trained Associates.This is a remote job open to candidates in any U.S.-based location.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Senior Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.We are seeking a Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Engage with machine learning and product leaders to influence and guide use of risk-based friction levers. Partner with leaders across Buyer Risk Prevention to minimize the friction experienced by genuine customers from risk mitigation actions such as CAPTCHA, One-Time Passwords, etc.Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.About the teamPayment Risk's mission is to protect our Customers and Amazon from payment related fraud, misuse, and abuse. The Automation & Risk-based Friction team owns the product suite, mechanisms, and strategic initiatives designed to improve Payment Risk’s ability to (1) automate risk decisions on buyer orders and contacts, and (2) leverage risk-based friction to deliver a seamless experience that mitigates risk while building trust with genuine Customers.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Global Process Owners (GPO) will have cross functional responsibilities and will be passionate about the selling partner experience, innovation, and cross-team partnerships to deliver business impact. The position involves regular interactions with the senior management on status, risks and is a key contributor to weekly Selling Partner (SP) Support mechanisms which aim to provide the perfect SP experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The GPO will own a portfolio of business teams and play an integral role in the defect elimination and change management process and needs to interact and influence stakeholders in Finance, Product/Process Teams, Operations, and Analytics.Key job responsibilities• Interfacing between Amazon business teams and Selling Support Operations to facilitate changes.• Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner and Associate success and satisfaction.• Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience.• Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management.• Being a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Softlines Private Brands seeks a skilled, passionate apparel Technical Designer to deliver best in class fit and quality across its direct development products. We are looking for a highly experienced candidate in either kids and baby apparel, or adult intimates and swim (bras and panties). The Global Fit team aims to delight customers of all shapes and sizes around the world with products that fit perfectly. We safeguard product integrity throughout the full lifecycle, including commercialization, while driving continuous improvement within our mature selection. Central to this charter is our worldwide fit and expansion strategy, new product fit engineering and block maintenance, delivering fit CX excellence, vendor fit training and driving fit innovation. The ideal candidate is driven, meticulous, and capable of applying and conveying robust, pertinent technical expertise to diverse stakeholders worldwide. They must also be adept at analyzing size and fit data from various global regions to refine and innovate products, processes, and the overall customer experience. Previous experience in a similar role is crucial, as is a passion for working as a specialist. Key job responsibilitiesIn this role, you are responsible for the fit strategy within your relevant Softline’s categories. You manage the entire fit commercialization process, from conducting market research and internal data analysis to developing detailed technical specifications that align with brand standards. Your expertise spans a wide range of fit engineering techniques, including pattern making, draping, garment construction, virtual 3D fit simulation, and block development. You collaborate closely with Design, Materials, and Product Development teams to ensure all developments meet technical requirements, align with economic constraints, uphold quality standards, and are completed within deadlines. Additionally, you leverage diverse data sources to inform and shape your fit strategy, while also playing a crucial role in developing processes and tools that enhance workflow efficiency. Key job responsibilities- Deliver clear specifications on Tech Packs to include fit, construction and quality, being cognizant or target prices- Lead fit sessions ensuring fit, sizing, construction and quality consistency is achieved in line with standards- Work with Design to ensure that relevant blocks and patterns are in place (2D and 3D)- Develop or update existing Technical Literature and SOPs as required- Leverage Technical knowledge to conduct wearer testing through development and post production- Evaluate garments to determine compliance of specs, construction, quality and fit intent versus the agreed standard- Track and manage workflow and workload for own product or team- Travel to factories, working with technical teams to advance fit approval timelines and drive right first time development- Conduct root cause analysis and customer data deep dives in line with strategy/defect escalations- Lead technical conversations with Vendors, including quality and fit issue escalations- Be comfortable reading, evaluating and manipulating data led fit reporting - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 10+ years of demonstrated success at a similar role within national brands in the US, Australia, or EU- Highly proficient at assessing fit through virtual 3D tools, live models and bodyforms- Strong knowledge of global body morphology related to fit development and pattern creation- Highly skilled at building Tech Packs including measurement specifications, construction standards, critical points of attentionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The New Construction & Launch Workplace Health and Safety Program Manager (WHS PM) will be responsible for partnering with the Launch and Engineering teams to manage the safety deliverables required when opening new sites. They will execute the new site safety start-up plan to help ensure the site successfully implements our company safety procedures and all applicable local and regional regulations. The New Construction & Launch WHS PM will coordinate safety start-up functions.- Manage and monitor the safety start-up plan for all new sites - Ensure Amazon buildings are designed and built compliant to regulatory and Amazon standards - Conduct design composite reviews for compliance with Amazon standards and regulatory requirements - Conduct site safety, health and environmental commissioning inspections. - Create and maintain punch lists with relevant teams. - Identify the required safety supplies for new site start-up. Assist in the procurement of the safety items. Set-up all site safety supplies onsite as needed - Perform regular analysis and risk assessment of new build processes and equipment for site safety improvements and continuous standards improvement - Develop safety commissioning lists with relevant teams - Set-up new site in all appropriate safety databases - Inspect and certify PIT equipment meets Amazon requirements - Schedule applicable Safety training for site Safety team and managers with a local trainer - Develop a positive working relationship with stakeholders involved throughout the project - Project Work for topics relating to the network - Maintain communication with Operational Directors and General Managers - Lead and influence cross functional teams as required to deliver safety centered processes and building designs - Review operations and determine the required site safety signageAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply. Key job responsibilitiesJob requires up to 75% travel to new launch sites during Construction phase through post launch visits. This role requires strong communication skills with stakeholders and senior leaders, written and verbal communication skills, self-motivation and strong organizational skills. This role requires tracking metrics to meet standard KPI's, delivering on self-obtained projects to improve design and reduce risk, and ability to work with 3P's as well as Operational teams.The New Construction & Launch WHS PM must demonstrate the ability to build trust and confidence with the Design, Engineering, Construction, Startup, Launch and New Site WHS teams. This individual must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. They will be required to possess excellent safety and relevant environmental and ergonomic knowledge and to demonstrate this expertise when working with Operations and Engineering teams.About the teamRole consists of building template review/design to ensure it meets regulatory requirements, all safety requirements, aligns with current Amazon Policies and Procedures, and Federal/State/Local jurisdiction requirements. The Program Manager will also be responsible for traveling to the site during construction to perform commissioning of equipment/building/modules/safety supplies. Post launch lessons learned, design changes, and module updates/changes will be documented and actioned. Collaboration with stakeholders to align on changes/improvements of design including risk assessments and risk reduction.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in Safety Related field, Construction Safety or Engineering- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, occupancy planning, capital investment management, and facility operations for Amazon’s corporate office portfolio across multiple countries. As a Senior Manager on GREF’s Business Partnering (GBP) team, you will serve as the lead business partner (BP) for Amazon’s Worldwide Stores organizations, working with senior leaders of Stores teams, including Retail, eCommerce Foundation, Operations, Selling Partner Services, Grocery, and Amazon Health. This role is the lead point of contact for all GREF matters related to these teams.This role is the node that connects Amazon’s Stores business globally to all of GREF’s services and programs, requiring a high-degree of cross-functional collaboration. The role serves two primary functions: 1/ identify and reduce defects pertaining to Stores’ corporate real estate so that we may improve GREF’s ability to scale; and 2/ elevate the influence of GREF’s suite of products and programs within Stores to provide greater customer experience and efficiencies.The optimal candidate is an experienced BP who excels in an entrepreneurial culture, building trust quickly. They have a strong mastery of the range of challenges within corporate real estate. They have vision, strong leadership and communication skills, and excel at building and maintaining relationships with C-Suite executives. The successful candidate will be able to dive deep and deliver on behalf of the customer when dealing with ambiguity.The role will implement real estate and workplace reporting mechanisms to support Amazon leaders with the data, analytics, and insights necessary to inform their business goals and spend approvals. Key job responsibilities• Partner across enterprise partners (e.g., Finance, PXT, Public Relations, Legal, Security, etc.), all cross-functional GREF real estate teams, Corporate FP&A, and Public Policy to support executive leaders in managing through ambiguity while inspecting and understanding the consequences of choices and trade-offs.• Manage and develop a team of BP support resources.• Build systems and tracking mechanisms to deliver agreed upon SLAs.• Establish rhythm of business for each org, integrating GREF into business-level budget planning process and business review cadences.• Implement reporting mechanisms to support Stores leaders with data, analytics, metrics and research to drive data-based decisions. • Balance Stores’ expectations and needs with Amazon fiduciary stewardship, as well as cost savings mandates and GREF =best practices. • Lead and support the development and delivery of executive-level real estate presentations, recommendations, and business cases; incorporate input from GREF teams to secure decisions and alignment for those presentations.• Partner with GREF teams and external stakeholders to drive the successful development, implementation, and execution of GREF strategies across organizations and regions. • Provide thought leadership, industry best practices and market insights to leadership to inform recommendations and decisions.- 7+ years of program or project management experience- 7+ years of cross functional project delivery experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally with tech and non-tech teams experience- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements- Experience with delivering executive level presentationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects.This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This position will be part of an exciting, fast moving and growing business team. The right person for this job will be an entrepreneurial self-starter with dedication to seeing projects through to the end. You will have an eye for detail and determination to turn-over high-quality work. You will be an integral part of the team. If you thrive in an ever-changing environment, then we want to talk to you.About the teamThe grocery distribution center operations integration team (GDC OI) is a small group responsible for all projects impacting our network of three distribution centers. We connect upstream processes and systems with the GDC operations teams, ensuring that GDCs are setup for success. At the same time, we look downstream at the spokes with a similar viewpoint, and ensure that our actions are in their best interests. Key aspects of our team's role in the supply chain include KPI development, reporting optimization, process design, and executional leadership.- 2+ years of program or project management experience- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Selling Partner Financial Technology's (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust that delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive end-to-end financial management experience, reliable accounting and tax solutions, and financial technology services to accurately calculate, book, and bill Vendor Funding (VF). We support 2.7MM+ sellers across 65+ businesses and 125K Retail Vendors.As a Principal Program Manager, you will be responsible for defining and delivering important programs with broad cross-organizational, cross-business, and significant impact. Your work focuses on very large engineering programs that solve significantly complex and endemic problems. You will collaborate with technical teams and business owners to own the programs which deliver software solutions which enhance our processes and technology. Our ideal candidate has the insight ( and the analytic skills to develop these insights) and creativity to find innovative ways to act on these insights, the skills to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to drive the designs into the world as products that will delight our customers.In this role, you will work closely with stakeholders, software engineers, and product teams to support the programs that deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance business needs versus technical constraints, and encourage risk taking behavior to maximize business benefit. Successful candidates will have also have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement.- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The successful candidate will be a key leader in the Global Engineering Services Sustainability and Automation (GES-S&A) Execution Planning team. They will be responsible for the execution planning, communication, and tracking of Sustainability initiatives to drive buildings-focused decarbonization, energy efficiency, and resource positivity (waste, water, biodiversity) for the First (CF), Middle (ATS), and/or Last (AMZL) Mile business units (BU) GES supports in the US and Emerging Countries (Mexico, Brazil, Singapore, Australia). The Sr Sustainability Execution Planning PM’s focus will be to ensure connectivity between BU sustainability strategies and the implementation by GES Execution teams, foster thought leadership, and enhance data transparency and communications. This opportunity combines technical construction engineering disciplines, program planning, project management, facilities management, and contract management. It requires a person who can demonstrate proven ability in planning, design, and project management, as well as experience in controlling sustainability requirements for new buildings and enhancing existing buildings (ideally in the industrial or logistics sectors). Participation during a previous new FC/SC/DS Launch at Amazon in any role would be desired. Spanish, German, French, Polish, Arabic, and Turkish are considered preferred qualifications. Would you like an opportunity to travel and work in multiple countries and cultures? The role will be based in the US (Arlington, VA; Austin, TX; Atlanta, GA; or Nashville, TN are preferred locations) with 30% of time traveling either domestically or to Emerging Countries including Mexico, Brazil, Singapore and/or Australia. Construction knowledge and experience of sustainability practices is essential.Scope of the Sr Sustainability Execution Planning PM:• Directly or indirectly lead a team of Sustainable Execution Planning PMs across one or more Operations Business Units (CF, ATS, AMZL), focused on New Build and/or Retrofit Sustainability programs• Work with stakeholder teams including Operations Business Unit (CF, ATS, AMZL) Sustainability teams, WW Ops Sustainability, Engineering, Procurement, RME, IT and others to develop, prioritize, and create execution plans for Sustainability initiatives in New Launches and retrofits of existing buildings. • Drive the construction ideation, scoping, and design phase of new sustainability retrofit programs (end-of-life systems renewal with best-in-class energy efficiency, enhancement of existing systems with energy- and carbon-saving alternatives such as HVAC, lighting, BMS, etc.) and Sustainability inclusions into new buildings as either low-carbon materials, specification updates, or data collection processes.• Develop a strong understanding of the CF, ATS, and AMZL Design Standards and Design Criteria, and coordinate technical and standards review with the Design and Construction Technology Team, Global Realty Engineering, and other primary stakeholder teams.• Supporting Construction and Pre-Construction Managers as an SME on Sustainability initiative implementation and tracking and in representing GES/D&C in Sustainability tender/scope of work conversations with GC/Developers.• Redevelop, launch, and become the PPO of the Sustainability Initiative intake mechanism. This process path will be used to convert new sustainability initiatives, incoming from all stakeholders, into executable pilots, projects, and programs via the key REI phases of Ideation, Scoping, and Design.• Support lease renewals by driving landlord contributions for energy efficiency-focused retrofit enhancements.Key job responsibilities• Lead a high performing team of Sustainability Execution Planning Program Managers through a people-focused approach• Oversee construction engineering, planning, and design for 1) Sustainability inclusions into new buildings and 2) Sustainability retrofits for existing buildings to reduce energy consumption through inclusion of high efficiency building equipment. • Track carbon footprint of new launches, perform engineering calculations when comparing design alternates, reviewing material/equipment specifications to assess energy usage, efficiency, carbon footprint impact, payback, etc.• Maintain a program-level view to be able to drive decisions and direction while remaining informed about site-level progress.• Provide visibility to leadership in challenging situations where tradeoffs have high opportunity cost.• Liaising with the Project Management Office (PMO) for budget/labor planning, milestones reporting, and highlighting program-related risk.• Prepare reports, specifications, and technical analyses to fully define the design requirements, equipment, and services required for Sustainability inclusions.• Surveying FCs, developing and documenting procedures to audit FCs, providing evaluations and analyses, and recommending energy- and carbon-saving solutions to building mechanical systems and core-and-shell.• Evaluate embodied and operational carbon of BTS building designs, implement strategies to reduce carbon intensity of Amazon facilities.• Serve as sustainability SME for internal, external stakeholders and communicate with pre-construction managers, construction managers, general contractors, design teams.• Excellent communicator adept in challenging issues, facilitating effective collaboration, and providing concise direction. • Manage contractors, designers, and consultants for carbon modelling, carbon reduction, and/or energy-efficiency studies. • Liaise and work with permitting authorities to support Sustainability inclusions in new and existing buildings.• Facilitate and partner with stakeholder teams (Global Realty Engineering, Asset Management, Finance, Construction Tech, WW Ops Sustainability, etc) on due diligence evaluations of new opportunities.• Establish and operate the information systems necessary to track progress of the execution of Sustainability inclusions across New Build and Retrofit programs that the candidate is responsible for as part of the team.• Collection and lessons learned and coaching of other team members on best practices.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- • Experience building processes, project management, and schedules- • Ability to deliver in ambiguity, work autonomously and multi-task in an agile environment.- • Ability to collaborate across teams and drive agreement and alignment on complex topics.- • Experience delivering results in large, cross-functional initiatives.- • Ability to work effectively in a dynamic environment with changing priorities.- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Advanced degree (MBA, MS, etc.)- LEED Accredited Professional, PE, CEM, LFA, or other building professional accreditation- Experience reading and interpreting building engineering drawings- 5+ years of demonstrated sustainable building project experience · Experience with current building regulations- Green building experience with demonstrated industry-leading sustainability design and constructionAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The PMO Delivery Team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Sr. Program Manager will manage initiatives within Global Accounts Receivables and will be responsible for driving effective people, processes, and technological improvements through the order to cash (O2C) lifecycle to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.Key job responsibilities- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End to end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance Operations systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesNOTE: This job is an in-office role (3+ days a week) and is non-negotiable.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 5+ years of working cross functionally with tech and non-tech teams experience- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Independent and entrepreneurial style showing the ability to work with minimal direction in a fast-paced and rapidly changing environment- B2B industry experience a plusAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Worldwide Operations Sustainability team (WWOS) seeks an experienced Senior Program Manager (Sr PM) to spearhead employee sustainability engagement initiatives and develop a strategy for reducing the carbon footprint of employee commutes. We are seeking a passionate leader who is excited about sustainability and eager to harness the power of Amazon operations employees to support on our path to achieving net-zero emissions worldwide and meet The Climate Pledge by 2040. In this role, you will be working with cross-functional stakeholders across Amazon (including Operations, PR, Communications, HR, Policy, etc.) to develop a comprehensive sustainability engagement communications plan and strategy for a net-zero carbon employee commute by 2040. Earning trust with operations stakeholders and influencing without authority is essential to success for this position. In addition to analytical strengths, the role requires strong written and verbal communication, stakeholder engagement, and collaboration skills.Key job responsibilities* Prepare regular reports on program progress, challenges, and successes for directors and VPs* Develop and track key performance indicators (KPIs) related to commute decarbonization and employee engagement.* Explore and implement technological solutions to support sustainable commuting and engagement (e.g., commute tracking apps, gamification platforms) * Research and stay updated on best practices in sustainable transportation and employee engagement strategies.* Develop and implement a comprehensive strategy to reduce carbon emissions from employee commutes. * Design and launch innovative programs to encourage sustainable transportation options (e.g., public transit, carpooling, cycling, electric vehicles). * Engage in public-private partnerships and industry coalitions to unlock innovative solutions for low carbon employee commutes.* Partner with HR and other departments to integrate sustainability goals into company policies and benefits packages * Create and manage employee engagement campaigns to raise awareness about sustainability initiatives and encourage participation * Develop internal communications and marketing materials to promote sustainability programs A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWorldwide Operations Sustainability (WWOS) sets the vision and strategy for sustainability within Amazon ops, including the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization.WWOS centrally coordinates strategy across Operations in all regions, particularly on topics that transcend business unit boundaries. The mission of WWOS is to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for the Climate Pledge.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 5+ years of communicating with and presenting to executive and senior audiences experience- Experience working cross functionally with tech and non-tech teams- 5+ years of Business strategy or Non-Tech Program Management experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access- Experience handling changing priorities and using good judgment when working in stressful situations- Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization- Demonstrated success in thinking strategically and executing methodically- Demonstrated experience communicating data insights to others, including use of data visualization tools- Demonstrated ability to dive deep in understanding the product, business and competitive landscapeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work. We accelerate and strengthen third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to lead external relations and strategic engagements related to Amazon’s product safety initiatives. The candidate for this role excels at developing winning engagement and content development strategies, executing tactical plans, and delivering measurable results and positive impact. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.Key job responsibilities- Help improve positive public perception of Amazon's product safety initiatives worldwide by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in multiple regions.- Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.- Develop and maintain key relationships with third party stakeholders on product integrity issues.- Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.- Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).- Develop and deliver educational and training materials for both internal and external consumption.Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.This role reports to the CTXR lead for product integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- Background in product safety issue management;- Demonstrated track record of building successful third-party advocacy and partnerships;- Ability to navigate and create structure around ambiguity;- “Can-do" attitude Excellent written and verbal communication, interpersonal and influencing skills;- Proven experience making high judgement decisions and complex trade-offs in a high visibility situation; Experience with diverse teams and third-party vendors, contractors, and advisors- Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You have demonstrated experience managing the overall operational efficiency of a complex, global, and technical environment and hold deep knowledge in planning across broad groups of stakeholders. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.Key job responsibilities•Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle•Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals•Create and manage key reports and mechanisms in support of the business units including end-customer reporting•Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.•Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking an experienced policy manager to own strategy and implementation of Creators’ policies. You will be responsible for developing and maintaining policies that protect associates and influencers, Amazon's brand, and end-customers. You will be a trusted advisor to our operations, business, and legal teams on high-visibility escalations. You will partner with our operations and global Creators teams to calibrate and implement new policies, prioritize new initiatives, and ensure delivery against internal goals. Key job responsibilities• Contribute to the strategy, evaluation, and maintenance of Amazon’s Global Creator Operating Agreement and Program Policies. Partner with legal and global Creators teams to gain consensus on policies and improvements. • Own fast-paced policy research by monitoring industry trends and risk areas; draft and present thoughtful policy proposals to senior leaders.• Determine and implement effective operations solutions, understanding technical limitations and contributing to roadmap prioritization of the same• Support highly sensitive escalations • Own creator-facing initiatives related to policy compliance • Influence technology investments to detect and prevent risk to the Creators business• Plan and manage multiple parallel projectsAbout the teamThe Creator team’s mission is to make Amazon the Earth’s most desired destination for commerce creators and their content. We own the Associates and Influencer programs and brands across Amazon to ensure a cohesive experience, expand creators’ opportunities to earn through innovation, and launch experiences that reinforce feelings of achievement for creators. In partnership with Creators, the Trust, Safety, and Support (TSS) team strives to improve the Amazon customer and creator experiences by identifying and implementing policy changes and investigating violations among our community. TSS is focused on four functions: Application Review, Influencer Moderation, Creator Content Annotations, and Fraud Investigations.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience working in a matrixed organization- 2+ years of driving process improvements experience- Comfortable operating in a highly ambiguous environment related to policy and complianceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.