Program Management

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR’s work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop strong relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are actively seeking an experienced Senior Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeNote: This is a fully onsite role, requiring Program Managers to be on-site at 5days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams- 5+ years of driving process improvements experience- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience of Six Sigma/Lean analytical techniquesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we're working to be the most customer-centric company on earth while leading the way in sustainable business practices. We are seeking a dynamic, innovative, and results-driven Senior Program Manager to join our Global Engineering Services - Sustainability & Automation team. This role will spearhead our efforts to decarbonize Amazon's operational infrastructure and supply chain, with a particular focus on Material Handling Equipment (MHE) and other building systems. The Senior Program Manager will facilitate strategic partnerships, conduct Life Cycle Assessments, and develop strategies to integrate low-carbon technologies and materials across our global operations. This position requires strong analytical skills, the ability to influence cross-functional teams, and a passion for driving Amazon's commitment to sustainability and operational excellence. The successful candidate will work closely with internal teams, external suppliers, and industry partners to align priorities and ensure the delivery of key milestones that support Amazon's Climate Pledge goal of reaching net-zero carbon emissions by 2040.Key job responsibilities1) Strategic Development and Implementation o Spearhead the development of comprehensive sustainability strategies for MHE and Building systems across Amazon's global operations. o Identify key opportunities for emissions reduction and prioritize initiatives based on potential impact and feasibility. o Collaborate with leadership to align sustainability efforts with Amazon's broader business objectives and Climate Pledge commitments.2.Faciliate and participate in key strategic partnerships with other industry partners. Develop and implement strategies to leverage Amazon's puchasing power to drive the integration of decarbonization strategies via commercial partnerships.3. Life Cycle Assessment and Carbon Accounting o Conduct and oversee Life Cycle Assessments (LCAs) for key operational products and infrastructure components. o Perform carbon hotspot analyses to identify critical areas for emissions reduction across Amazon's operations. o Develop and maintain a comprehensive carbon accounting framework for MHE and Building systems, ensuring accurate tracking and reporting of Scope 3 emissions.4. Supplier Engagement and Decarbonization:o Design and implement supplier engagement strategies to drive sustainability improvements across Amazon's MHE and Builsing Systems supply chain.o Collaborate with the Global Procurement Organization (GPO) to integrate sustainability criteria into supplier selection and evaluation processes.o Develop tailored decarbonization roadmaps for key suppliers, providing guidance and support for emissions reduction efforts.5. Cross functional collaboration across Amazon's World Wide Sustainability, Global Procurement, Design Engineering, Operations Engineering and finance teams. 6. Develop and track key performance indicators (KPIs) for sustainability initiatives, ensuring clear visibility into progress and impact.About the teamIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan- 7+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Bachelor's degree in Engineering, Environmental Science, Sustainability, or related field- Strong analytical skills with experience in carbon accounting and life cycle assessment methodologies- Excellent project management abilities with a track record of leading complex, cross-functional initiatives- Deep understanding of industrial sustainability challenges, particularly in steel production and manufacturing- Proven ability to influence and collaborate with diverse stakeholders, including senior leadership- Strong communication skills with the ability to translate technical concepts for non-technical audiences- Master's degree in Industrial Engineering, Mechanical Engineering or Electrical Engineering- Professional certifications such as LEED AP, LFA, Professional Engineer (PE) or Certified Energy Manager- Experience with sustainability reporting frameworks (e.g., GRI, SASB, TCFD)- Knowledge of green building standards and sustainable design principles- Experience of vendor management and material supply chain.- Demonstrated success in driving sustainability improvements in large, complex organizationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Customer Trust team is looking for a Brand Protection Strategic Partnership (BPSP) program manager to lead global engagements. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts and ensuring that customers can shop with confidence. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes. and tools to address product integrity challenges in collaboration with teams across Amazon. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.Key job responsibilities• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.• Work with global external stakeholders to develop strategies for tackling their unique problems.• Develop international and region-specific recommendations and initiatives to improve both reactive and proactive enforcement, and maximize automation and efficiency in resolving brand owner issues while identifying and achieving measurable goals.• Work closely across Amazon teams on policies, processes, and tools to identify threats to brands and to Amazon’s customers and sellers.• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.• Liaise with internal business teams to address vendor concerns.• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).• Develop and deliver educational and training materials for both internal and external consumption.About the teamWe are an external facing team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Direct experience working within the brand protection industryAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and development- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required- Obsessed about the customer experience, high standards, and continually inspire others to do better for the customer- Technical aptitude to be able to quickly learn new technologies and develop various learning solutions- Familiarity with AI-assisted content creation tools and their application in instructional design- Certifications in instructional design or project management- Demonstrated success in implementing AI-enhanced learning solutionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon.com seeks a person who loves to dive deep into corporate payments with a focus on mechanisms to understand and control risk. Join our team and help us deliver a global corporate card and employee expense reimbursement program that meets both the dynamic needs of Amazon’s many lines of business and a high bar for controllership. This is a great, high-profile role for someone who's customer obsessed, thinks like an owner, moves fast to deliver results, and is right a lot.As a Sr Program Manager for Global Corporate Card and Expense, you will have the exciting opportunity to design, launch, and manage critical initiatives that deliver controllership at scale. You will be driving the necessary business and technical relationships to develop program controls and analyze data to verify controls and evaluate improvement opportunities.The successful candidate will have great people skills, a keen eye for detail, be curious and flexible, possess superior communication skills, and be comfortable dealing with ambiguity and working independently. You'll think big, drive tactical execution, and won't mind rolling up your sleeves to get things done when required.Key job responsibilities- Build and deliver the controllership elements of the global corporate card and expense strategy.- Think big and lead innovation that increases card & expense controllership while delivering an enhanced customer experience.- Invent and simplify to streamline processes while improving card & expense financial controls and productivity.- Lead dive deep self-inspection activities to identify opportunities for improvement.- Work cross-functionally to align on end-to-end card & expense control design and process.- Develop metrics to measure card & expense controllership compliance and progress against goals.- Develop and own overall controllership goals for the Global Corporate Card and Expense program.About the teamPer the Internal Transfers guidelines, please click the 'Request Informational' button above or reach out directly to the hiring manager to request an informational interview if the button is unavailable.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Experience defining and executing program requirements- Bachelor's degree- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers. At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need extraordinarily talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Retail Program Management Team. The Team: How often have you had an opportunity to be a member of a team creating a unique customer experience? You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong team, and a fast-paced environment. These will require a willingness to dive into the details, solve problems as they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears different hats, and ownership of the customer experience is key.The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, an awesome variety in what we work on at any one time and the ability to grow in role. You love diving deep and using data to identify opportunities and guide improvements. You will interact closely with the operations team and identify/manage critical projects that create new customer experiences, improve productivity, increase capacity, and drive efficiency improvements. Overall, you will focus on operational innovation and excellence.Note - Per Amazon’s return to office update, beginning January 2nd, 2025, employees will be expected to work 5 days a week out of the office.Key job responsibilitiesThe Senior Retail Program Manager is the single threaded owner of complex customer facing instore programs (ex: Online Returns, Made to Order Kitchen, Espresso). You will create and iterate on the vision for the customer and associate experience in partnership with cross-functional experts, and work backwards from that vision. A Retail PM owns the P&L for their program, working with cross-functional teams on the various inputs (e.g. machine costs from Procurement, labor costs from Planning, and Volume from Category Managers), to drive informed decisions on a program’s short-term and long-term path to profitability. They are responsible for creating the process flow and ensuring functional team SOP development to sustainably operate a program. They own the sequencing of initiatives within their program to ensure successful field adoption and design the right sized implementation plan (SOPs, Comms, Standard Work Integration) in partnership with communications and L&D. Retail Program Managers work cross-functionally to build, test, launch, and iterate. As program owners, they will work with functional owners to oversee unresolved issues, make key program decisions and escalate to ensure consistent program performance and customer experience. In addition to defect resolution the PM will manage newly identified initiatives and process improvement driven by cross-functional teams through a future facing roadmap for the program. A day in the life• Develop test plans and defines solutions to solve operational problems and bring new products and services to life in the store • Serve as operations SME in store design, procurement and equipment maintenance planning• Write Operational SOPs, write and maintain program documentation • Develop implementation plans to integrate new processes into existing stores and define ongoing store audit content to ensure operational success • Monitor customer feedback and works cross functionally to resolve program papercuts to improve Associate and Customer experience • Use data to evaluate program performance and identify top and bottom line improvement opportunities • Serve as process SME for technology and product servicing the program, identify opportunities and drive business requirements for future facing technological improvements• Lead weekly cross functional program calls to manage multiple workstreams across the program• Own project management for highly cross functional projects • Regularly report out progress in weekly, monthly and quarterly business review forums - 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years' leading and owning significant projects from concept to deployment- Demonstrated ability to build strong working relationships and work cross-functionally to align to solve shared problems- Experience innovating in a start-up environment- Demonstrated excellence in written, verbal and interpersonal communication, can author an Amazon document- Experience providing metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/Sr. leaders- Experience with advanced data analysis- 6+ years of experience leading teams in Brick and Mortar Retail as well as supporting in a corporate environment- Experience leading teams in Brick and Mortar Retail as well as supporting in a corporate environment.- Experience writing technical process documentation- Ability to adapt well to rapidly changing environments with evolving circumstances, direction, and strategy.- Ability to prioritize, run and complete projects with tight deadlines.- Dream to thrive in a dynamic environment.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are hiring a Senior Program Manager to run complex and cross-functional projects for improvement of speed in the network. This role is a part of the centralized REALM ARISE team. The incumbent will be responsible for the management of important goals. These projects will typically involve designing and building complex new processes, driving technology solutions, or launching exciting new solutions.The incumbent will be own the following:1) They will be responsible for working LMDT, ATS and other Amazon teams to identify pain points and scope out large high-impact projects2) They will be responsible for interaction across Amazon teams to reduce cost and improve speed for our customers.3) They will be responsible for driving cost and speed benefit analysis and go/no-go decisions on various initiatives4) Once a go-ahead decision is made, the program manager will work to evolve a plan and timeline for execution.5) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.6) They will liaise across functions to drive their project and help clear issues and bottlenecks.7) They will work with technology teams to scope out and drive any tech changes that are needed.Above all, we expect program managers to be single-threaded owners for their initiatives. This is a high-ownership position where you directly control your destiny.Program Manager will be measured on the impact of their project. Depending on the project, clear speed impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Operations Risk & Compliance (ORC) Talent Development team is looking for a Learning Experience Designer to reimagine compliance training through engaging, gamified, and decision-based learning. This role collaborates with program managers and subject matter experts (SMEs) globally to develop learning and performance support solutions, including virtual and instructor-led training, videos, eLearning modules, simulations, learning games, and electronic performance support systems. In this role, the ideal candidate will apply knowledge of learning science, design, and instructional technologies to create and improve learning environments at scale. The role will continuously improve learning programs to drive content relevancy, utilization, innovation, and operational excellence.Key job responsibilities- Lead the analysis, design, development, implementation, and evaluation of learning programs.- Collaborate with senior leaders, subject matter experts, and Learning Business Partners to conduct detailed training needs assessments.- Use graphics and multimedia to design visually engaging learning content.- Conduct task analysis to determine the optimal learning modality for skill development and proficiency.- Identify knowledge gaps and develop solutions to improve learner retention, job performance, and adherence to regulatory standards.- Develop e-learning modules, ILT facilitator and participant guides, reference materials, and other learning resources.- Establish standardized processes and templates for consistent and scalable learning solutions.- Implement evaluation strategies to measure the effectiveness and business impact of learning initiatives.- Track and manage curriculum in the Learning Management System (LMS), continuously assessing the effectiveness and scalability of delivery methods.- Continuously innovate and produce visually stunning content that captivates and raises storytelling standards.- Stay up-to-date with industry trends, consistently improving content quality and impact.- Manage multiple projects in a fast-paced and ambiguous environment, with minimal oversight.About the teamThe ORC team ensures compliance with safety laws and regulations across global marketplaces, supporting Amazon’s commitment to safety and regulatory adherence. The ORC Talent Development team develops impactful learning solutions to transfer knowledge, enhance individual and organizational performance, and achieve Worldwide Operations goals.- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years’ experience in instructional design, training program management, and project management- Available online portfolio- Bachelor’s Degree (or equivalent post-secondary experience) in Instructional Design, Education, Business Administration, or a related field- Proficiency in performance analysis, learning needs assessment, the design and development of learning and performance support solutions, and evaluating program effectiveness- Experience with Microsoft Office, Adobe Creative Cloud, and eLearning development software (e.g. Articulate 360, Adobe Captivate, Camtasia)- Ability to travel as needed- Master’s Degree in Instructional Design, Education Technology, or a related field.- Instructional Design, eLearning development, and project management certifications.- Familiarity with current research in learning sciences and its application to instructional design.- Exceptional written and verbal skills, with the ability to communicate complex ideas clearly and effectively.- Exceptional attention to detail, with strong stakeholder management and interpersonal skills.- Strong time management, prioritization, organizational, and problem-solving skills.- Self-starter who thrives in ambiguous, fast-paced environments.- Demonstrated customer focus and technical/business acumen.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are looking for an innovative, hands-on, customer-obsessed HR Program Manager with a passion for project Management organization, strong writing skills, and who can drive initiatives. This role leads Early Career Talent (ECT) Demand and Intern experience programs for the AWS Database organizations. The role also leads ad hoc HR projects for Database and AI/ML teams within Utility Computing.The role leads end-to-end Early Career Demand Planning for the Database organization, partnering closely with business leaders (L10-L7’s), HRBP, Workforce Strategy and Early Career Talent Acquisition (ECT TA) teams to define and execute against the Early Career strategy.This role is also responsible for the Early Career Talent Experience and responsible to investigate program health and test innovative thinking (pilots, diversity & inclusion, focus group, events, etc.) to elevate both intern and business experiences. This involves overseeing intern onboarding and landing experience, developing and executing intern engagement forums like intern support network and communities, through close collaboration with a wide variety of stakeholders, including TA, HRBP’s, Hiring managers, incoming interns/campus hires, Executive Assistants and Program Managers. If you thrive in a challenging and fast-paced environment and have a formal background in Project Management, this role is for you! The program manager must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels and thrive in an innovative and ambiguous environment. This role will require you to comfortably communicate in written and verbal mediums with stakeholders ranging from Technology People Managers to Amazon VP’s. Your excellent communication skills, should also include a proven ability to effectively manage, influence and negotiate with external/internal business partners in order to meet organizational objectives. A successful candidate will be a natural self-starter who is comfortable leading large, complex projects. You'll need strong data and analytic skills and the ability to translate clients’ business needs into solvable plans and solutions to address those needs and achieve results. You will need to gain fluency in tech and PXT strategic language.The work is both tactical and strategic. This role will support senior PXT and business leaders for the organization as we manage headcount planning, hiring, onboarding and developing diverse student hires from campus. The Program Manager will navigate complexity and ambiguity to find a path forward in difficult situations, making trade-offs between short-term talent needs vs. long-term, sustainable developmental pipelines.Key job responsibilities• Lead ECT demand collection and validation, intern conversion process, and unblocking business and interns and FTE hires’ issues and challenges.• Function as an SME in the Early Career Talent space to cultivate new talent pipelines and develop processes at scale, influence L8 and L10 leadership, provide insights and deep dive into program health, and share best practices across ECT PM communities within AWS• Demonstrate a broad understanding of how HR works, end to end, in order to connect the dots and identify improvement opportunities at the macro level.• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). • Identifies and remove process roadblocks to unblock teams, simplify and invent better processes, and increase the speed of delivery as a force multiplier.• Influence team priorities and business strategy through data-driven contributions.• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.• Prioritize multiple inputs and initiate course corrections for team in a complex, fast-paced environment• Communicate ideas effectively, verbally and in writing, to a wide range of audiences.• Implements regular reviews of current processes, fully develops suggestions for improvements to maximize value of resources, quickly identifies obstacles and prioritizes changes.• Exhibits ruthless attention to detail and accuracy in a fast paced environmentAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthYou will be part of the diverse, innovative and fun AI/ML and Databases PXT team. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Seattle, WA Amazon offices. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Proficiency in Microsoft Office Suite- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You have demonstrated experience managing the overall operational efficiency of a complex, global, and technical environment and hold deep knowledge in planning across broad groups of stakeholders. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.Key job responsibilities•Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle•Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals•Create and manage key reports and mechanisms in support of the business units including end-customer reporting•Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.•Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The FBA Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s end-to-end supply chain. We are building a future where we capture, analyze, and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns) and measure and improve Seller Experience. This role acts as a single-threaded-leader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies, tracking performance, and working with Product, Operations, and Tech to drive automation. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams, VP organizations, and policies. This role is also responsible for writing business updates, requirements, and aligning stakeholders. If you have an entrepreneurial spirit, love to work with data, enjoy operational challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you.Key job responsibilities- Single threaded leader for seller defect and reimbursement integrity, risk and outlier analysis throughout Amazon’s supply chain including inbound, outbound , removals and customer returns- Define and deliver important programs with broad cross-organizational and/or cross-regional business impact.- Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally to DP&R.- Contribute both in and outside of DP&R to improves business efficiency, to simplify and to improve quality, to reduces bottlenecks, and to further deliver FBA’s value proposition to sellers.- Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications.- Represent, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to VPs and when needed, SVPs.- Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.- Raise the bar managing Projects and leading Program Management.- Bachelor's degree- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experience- 6+ years of delivering cross functional projects experience- 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 5+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Technical fluency: understanding and discussing technology concepts, schedule tradeoffs and new opportunities with technical team members.- SQL and Data Analysis experience.- 6+ years of Business Management and/or Operations experience.- Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions.- Excellent Verbal and written communications skills.- Experience building relationships and working effectively across internal and external organizations.- Presentation skills and the ability to articulate complex concepts to cross functional audiences.- Previous experience in risk management, payments integrity is a plus.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you ready to get in on the ground floor of Project Kuiper, Amazon’s long-term initiative to design, launch and maintain a constellation of Low Earth Orbit satellites to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world?It’s Day 1 for Amazon’s next billion-dollar business and we are looking for a Sr. Program Manager to work in a start-up environment who is passionate about technology and information systems, who thinks and acts globally, and has the ability to create and implement solutions.The ideal candidate will possess both the technical background that enables them to work with technology and a demonstrated ability to think broadly and strategically about Project Kuiper initiatives. They will experience a wide range of problem-solving situations requiring an understanding of technical infrastructure and stakeholder expectations.Key job responsibilities- Possess a strong program management background and have experience leading large/complex/cross-org projects.- Drive project schedules from design to release, managing the production launch for a product/feature, and using metrics to provide status.- Relentlessly simplify and demonstrate significant innovation, creativity, and good judgment when solving challenging problems.- Drive best practices on the team, deal with ambiguity and competing objectives, and proactively identify and mitigate risks before they become roadblocks.- Write effective narratives and present them concisely and effectively to senior management.- Develop program and team processes and tools as required.- Build deployment project plans and manage risks impacting successful delivery. - Develop use cases by gathering business requirements, work with software development to build required features, clearly communicate dependencies and manage/track exceptions.- Participate in Proof of Concepts (POCs) sessions to ensure proposed solutions can meet business requirements.- Active participation in Unit Test, System Integration Test, User Acceptance Test, and User Training.- Have an ability to navigate through a large amount of ambiguity and drive consensus between cross-functional stakeholder groups.- Demonstrate crisp communication skills, have experience communicating project status to a broad audience and be willing to follow appropriate escalation channels to ensure delivery as planned.A day in the lifeThis role will be highly collaborative, requiring partnerships with cross-functional leaders to drive positive results. You will tackle challenging business problems and have the opportunity to work with Kuiper and Corporate technical teams.About the teamKuiper Finance Technology (KFT) is a part of Devices and Services (DaS) FinTech team supporting Kuiper Finance. KFT provides program management, SAP product, and BI reporting solutions to support Kuiper business initiatives. - Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.- 5+ years of driving process improvements experience- 5+ years of communicating with and presenting to executive and senior audiences experience- Experience with SAP S/4 HANA, Oracle, and Coupa applications.- Experience with ERP implementations including execution of cutover tasks prior to production Go-Live.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Selling Partner Financial Technology's (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust that delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive end-to-end financial management experience, reliable accounting and tax solutions, and financial technology services to accurately calculate, book, and bill Vendor Funding (VF). We support 2.7MM+ sellers across 65+ businesses and 125K Retail Vendors.As a Principal Program Manager, you will be responsible for defining and delivering important programs with broad cross-organizational, cross-business, and significant impact. Your work focuses on very large engineering programs that solve significantly complex and endemic problems. You will collaborate with technical teams and business owners to own the programs which deliver software solutions which enhance our processes and technology. Our ideal candidate has the insight ( and the analytic skills to develop these insights) and creativity to find innovative ways to act on these insights, the skills to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to drive the designs into the world as products that will delight our customers.In this role, you will work closely with stakeholders, software engineers, and product teams to support the programs that deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance business needs versus technical constraints, and encourage risk taking behavior to maximize business benefit. Successful candidates will have also have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement.- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Global Fleet and Products (GFP) organization is responsible for building and managing the Amazon Last Mile Fleet. This team is looking for a Program Manager, Amazon Fleet Manager (AFM) to ensure our fleet remains the world’s safest and most efficient in the world. This role will be the eyes and ears on the ground at Amazon Delivery Stations: driving daily tactical execution of fleet-related tasks and assisting partner teams with the operationalization of cross-functional projects and programs. This role will interact daily with on-site station leadership and Delivery Service Partners (DSPs) to drive key initiatives for the GFP Fleet team. A successful candidate thrives in roles with significant visibility from cross-functional stakeholders, can autonomously deliver results, and influence without authority.Key job responsibilities* On-site field support for a delivery station - owning station level support and escalations in the field.* Comfortable driving KPIs (i.e., compliance and safety metrics) with internal and external stakeholders.* Work autonomously in an ambiguous environment and provide daily tactical feedback to other leaders in the organization.* Partner with Amazon Operations leaders, DSPs, Regional Fleet Managers (RFMs), and Corporate program teams to drive adherence to business goals and initiatives.* Engage Operations and DSP teams on standard work and best practices and maintain accountability to Fleet standards with in-station presence, vehicle safety audits, and coaching.* Coordinate with third party companies to ensure Best in Class service is provided to Amazon Fleet.* Comfortable operating remotely—this role is field support may not be co-located with your manager.Travel for this role may be up to 25% at times.- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- 2+ years of driving end to end delivery, and communicating results to senior leadership experience- 2+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience in program or project managementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Undiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black-owned businesses through the Black Business Accelerator (BBA), which provides access to resources that support their growth in Amazon’s store. A key offering of BBA is the Amplify program - a cohort-based education program that provides Black-owned businesses with education, business coaching, and account management support.We are seeking a program manager who is a high-judgment, business oriented and self-motivated professional. The candidate embraces ambiguity and ramps up quickly on complex issues. They thrive implementing process improvements mechanisms that improve the seller experience. As a member of the USBA education and benefits team, they will work with members across the team to establish systems that enable successful execution of USBA benefits. They will support the team to streamline back end processes such as data collection, reimbursements and communications. They will work across the USBA team and collect data that informs the larger benefit strategy. The ideal candidate is highly motivated, extremely organized, and collaborative. The candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of USBA participants. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results. Key job responsibilities• Creates, optimizes and drives adoption of critical mechanisms required to scale USBA benefits • Designs and leads the curation of learning guides that support the growth of Black businesses within BBA • Works across teams to collect data that informs USBA benefits improvement process • Oversees and manages the USBA benefit review process • Manages vendor relationships to execute learning guides and BBA resources • Tracks and reports program learnings and effectiveness to internal stakeholders • Drives cross-functional alignment to achieve strategic program goals • Looks around corners to spot emerging issues and proactively lead the development and execution of solutions as it relates to USBA benefitsAbout the teamThe Undiscovered Small Business Accelerator (USBA) team works to help selling partners and customers discover the best of Amazon using data and insights to invent, test, and scale strategies that drive financial and perception goals. We understand there are systemic barriers that have limited the education and access for underserved business to grow and scale within Amazon. The BBA Amplify team is committed to addressing those systemic barriers by providing Black and underrepresented businesses with access to education, business coaching, opportunities for strategic capital, and networks.- 4+ years of program or project management experience- 4+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 4+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Grocery Logistics is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional programs. The ideal candidate for this role is excited about the opportunity to make customer-facing changes and drive cost improvements for the business. This role require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.- Building strong partnership with operations field leaders to understand improvement opportunities.- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.- Innovating to improve customer experience and continuously remove cost from our fulfillment network.- Designing new metrics and enhancing existing metrics to support the future state of the business.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Worldwide Operations Sustainability (WWOS) team is hiring a senior program manager to maintain analysis of long-term marginal abatement cost curves for sustainable supply chain technologies and integrate these considerations into our planning and investment mechanisms. The ideal candidate has a techno-economic background with experience evaluating nascent supply chains and climate technology. We seek a candidate who understands the latest industry trends and projections for sustainable technologies across transportation, buildings and packaging sectors. This role will partner with finance and business leaders within Amazon ops to assess sustainable technology investment opportunities among carbon projections and business plans. This role is responsible for establishing a decision-making mechanism on large-scale sustainable investments to close gaps to achieve net zero emissions by 2040.Earning trust with operations stakeholders and influencing without authority is essential to success for this position. In addition to analytical strengths, the role requires strong written and verbal communication, stakeholder engagement, and collaboration skills. The candidate needs the ability to translate data-driven insights into long-term investment recommendations for decarbonization technologiesThis is your chance to make a lasting impact on climate change at a pivotal time for the industry.Key job responsibilities- Maintain forward looking projection of low carbon supply chains including their installed production capacity and marginal abatement cost curves over the next 20 years to inform investment decision-making. - Regularly update Amazon's senior leadership on the technological, financial, policy, and innovation levers that will drive cost curves and supply chains for low carbon solutions in commercial industries such as commercial transportation, building construction, fuels, aviation, and maritime shipping.- Identify scalable solutions that help close gaps to meeting Amazon’s commitment to achieve carbon neutrality by 2040.- Collaborate cross-functionally with Amazon operations teams across global regions to develop and scale mechanisms for long-term carbon emissions forecasts and decarbonization strategies.- Track progress towards sustainability goals, ensuring alignment and coordination of efforts across diverse operations businesses.- Establish robust reporting mechanisms for senior leadership (directors and VPs) to monitor progress.- Drive stakeholder education and awareness of sustainability initiatives through effective communication mechanisms.A day in the lifeThis role is a deeply analytical leader who is passionate about influencing through a cross-functional group of stakeholders while being willing to roll up their sleeves to deliver results. A day in this role will include deep diving investment opportunities for low carbon supply chains, updating marginal abatement cost curve projections, influencing finance and operations leader investment decisions through data insights, and identifying new opportunities to drive deeper decarbonization. You will be at the forefront of influencing Amazon's decarbonization trajectory, leveraging your skills to shape the future of sustainable technology investments.About the teamWorldwide Operations Sustainability (WWOS) sets the vision and strategy for sustainability within Amazon ops, including the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization. WWOS centrally coordinates strategy across Operations in all regions, particularly on topics that transcend business unit boundaries. The mission of WWOS is to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for The Climate Pledge.- Bachelor's degree- 5+ years of program or project management experience- 2+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in complex problem solving, and working in a tight schedule environment- Experience working in a matrixed organization- Experience working cross functionally with non-tech teams- Master's degree- 3+ years of communicating with and presenting to executive and senior audiences experience- Economics degree or equivalent- Techno-economic background with experience evaluating nascent supply chains and climate technology- Experience business forecasting or carbon emissions accountingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesAddress legal billing escalations, and lead on more complex strategic legal billing initiatives related to streamlining and automating our processes and ensuring compliance with our requirements. Define business and systems requirements working with internal and external customers.Develop change processes associated with program rollout and ongoing support. Design and implement: fixed fee pricing models; innovative strategies for scoping, pricing, and monitoring budgets on large matters; and new approaches to measuring the value of legal services. Translate data into actionable insights for key program stakeholders.Handle special projects such as integrating corporate subsidiaries into our processes, addressing engagement agreement issues, and overseeing law firm security compliance. Support Amazon’s legal service preferred provider program where needed.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking an experienced and strategic Program Manager to lead our global initiatives in combating gift card fraud and abuse. In this role, you will be responsible for developing and executing comprehensive programs aimed at mitigating risks associated with gift card fraud, protecting our customers, and safeguarding our business interests worldwide.Key job responsibilities* Develop and lead the end-to-end execution of gift card fraud and abuse prevention programs worldwide, coordinating efforts across multiple teams and stakeholders. Develop and implement policies, procedures, and controls to detect, prevent, and respond to gift card fraud and abuse incidents. Oversee the implementation of fraud detection and prevention technologies, ensuring seamless integration with existing systems and processes. Manage program timelines, resources, and budgets, ensuring efficient and cost-effective delivery.* Oversee end-to-end execution of initiatives, coordinating cross-functional teams including legal, risk management, operations, technology, and customer service. Conduct fraud and risk assessments, analyze trends, and identify vulnerabilities, implementing proactive measures to mitigate risks and address emerging threats.* Serve as a subject matter expert, providing guidance and training on best practices, investigative techniques, and fraud prevention strategies. Establish and optimize monitoring systems, tools, and SOPs to detect, prevent, and respond to incidents effectively. Lead evaluation and implementation of fraud detection technologies, ensuring seamless integration.* Closely collaborate with internal stakeholders from legal, customer service, Buyer Risk Protection and engineering teams. Conduct thorough investigations, providing meaningful summaries, recommendations, and escalations to leadership. Manage program timelines, resources, and budgets, ensuring efficient and cost-effective delivery.* Drive continuous improvement by monitoring program effectiveness, identifying areas for optimization, and implementing enhancements to strengthen fraud and abuse prevention strategies. Develop comprehensive reports, metrics, and presentations, highlighting successes, challenges, and areas for improvement.- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- 3+ years of regulatory and risk management experience- 3+ years of relevant experience working on fraud or loss prevention within ecommerce/online payments industry.- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.