Program Management

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog ( you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Key job responsibilitiesWe are looking for a Program Manager, Business Operations, to drive program management in our Global Supply Chain & Operations organization, supporting executives in the Prime Air division. This role will drive leaders and cross-functional teams across a large manufacturing, supply chain, and operations organization to deliver on our program milestones, develop and drive our business cadence, own people strategy and employee engagement, and work across the Prime Air leadership team. This role requires excellent leadership skills to build trust and drive alignment across all levels of the organization.**This role is based in Seattle, WA; 5 days per week in office**Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.*This role requires travel up to 10% of the quarter.Key job responsibilitiesKey job responsibilities Own the program roadmap for improving business results Manage and oversee various cross-functional programs, ensuring successful delivery. Develop and refine program strategies, effectively leading and motivating teams. Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Identify and mitigate risks, preventing them from escalating into major issues. Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Join us as we grow Amazon's Grocery and Retail businesses! We are passionate about creating a shopping experience that customers will love. If you’re interested in a fast-paced, ambiguous, and highly-collaborative environment that’s more start-up than big company, we want to talk to you.The Sr. Program Manager will support Amazon’s physical retail stores though the development of new business lines and expansion of existing businesses. They will manage key workflows to define new businesses, bringing stakeholders together to take new store concepts from idea, to pilot, to rollout. The Sr. Program Manager will also support strategic planning of new store growth, project manage a variety of expansion initiatives, and manage the real estate lifecycle of piloting new concepts. They will work with business leaders to execute on short- and long-term strategies and collaborate with internal stakeholders to build processes and tools allowing us to scale. This position is a central role in Amazon’s strategic store growth planning and execution. An ideal candidate for this role will be familiar with startup environments, have experience in retail real estate strategy and development, and possess strong organization and program management skills. Key job responsibilities• Manage the critical path to develop new business lines. Develop a critical path timeline, identify key stakeholders, manage working groups, and hold the team accountable to delivering key inputs on time• Manage workflows to holistically define a new store concept including: store size and footprint, real estate site criteria, key differentiators and value proposition, economic model including topline sales forecasting and P&L inputs, segment share opportunity size, among others• Develop geographic expansion plans for new store concepts as well as existing business lines, defining store openings per year across a 3 and 10 year horizon• Coordinate store growth plans with Logistics to ensure supply chain solutions are in place to support stores• Own program status reporting as well as site-specific pipeline reporting to senior leadership and stakeholder teams, ensuring critical milestones are understood and actioned upon• Author documents that outline strategic as well as tactical plans that will be presented to senior leadership• Drive key real estate instruments for new concept development such as LOI and lease templates, proforma models, sales forecasting methodologies, and pipeline management systems• Identify areas of risk to project timelines, and escalate to program leadership in a timely manner• Drive new store expansion process improvements; enable streamlining to achieve operational excellence, benchmarking, and development and tracking of key performance metrics- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers. Key job responsibilities- Work cross-functionally on initiatives to drive strategic improvements to associate experience- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners - Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change management- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.- Proficient data analysis and visualization capabilities to inform decision-making.- 2+ years of driving end to end delivery, and communicating results to senior leadership experience- 2+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking a data-driven, highly motivated, and organized Senior Program Manager to support Vendor & Transaction Accuracy’s (VITA) Retail Vendor Fraud and Digital Fraud programs. The team is responsible for detecting and preventing fraudulent payments to vendors globally, is uniquely situated within Finance Operations, and uses signals in transactional data such as invoices and payments as indicators of theft, fraud, waste, or abuse. We are looking for a technical minded strong leader who has a proven track record of program management of complex and growing spaces. The chosen leader will be an experienced program manager who is skilled in leading multiple simultaneous programs in a highly cross-functional environment which includes internal customers and technology partners. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your programs’ performance, quality, and cost. Using data and key metrics, you will also drive and measure process improvements that enhance our operational effectiveness. You will work independently in a dynamic, challenging, and fast-changing organization. We are leaders in the fraud prevention industry, and we need individuals who are ready for this challenge and who want to reach beyond what is possible today.A successful candidate must have a passion for fraud prevention and program management and be able to drive efficiencies with those around them through effective lateral and upward management. You will own month-end goal reporting, cross-organization stakeholder management, work with internal fraud operations teams on best practices, identify training gaps and opportunities for fraud investigators, and manage upwards with senior leaders. You will have a strong background in reporting, program management, analytical and process optimization skills. You will work across teams to streamline detection mechanisms associated to account compromise, build SOPs, partner with tech teams to streamline investigative tools and dashboards. The leader will work with global Retail business partners, global Digital business partners, Accounts Payable, Finance, Legal, and technical support teams. The Program Manager owns month end reporting, MBR, QBR and vendor escalations. This is a highly visible role, and a successful candidate has a background in fraud prevention, is comfortable working with data to derive patterns and assumptions, communicating recommendations and findings to senior leaders at a high level in weekly, monthly or quarterly updates. Key job responsibilities*Carry out the vision and mission of VITA to prevent, detect, and investigate issues of erroneous payments to vendors *Manage QBR and MBR and all month end reporting and metrics validation*Streamline investigative processes and metrics tracking by developing and enhancing SOPs, dashboards, tools and other systems used by investigators*Summarize evidence, facts and next steps to leaders at all levels in periodic business reviews*Drive productivity across teams that support investigations by creating efficient processes and reporting to meet goals *Exercise judgement and bias for action to escalate incidents of fraud in a highly controlled environment*Demonstrate effective writing through clear, concise and persuasive narrative creation that documents complex fraud investigations, new program ideas, and periodic senior leadership updates *Understand and follow Amazon’s policies and procedures on invoice entry and transaction processing for Corporate vendors highest levels of controllershipAbout the teamWe have a mission to prevent erroneous payments globally for Amazon. Our customers are Amazon's shareholders as well as the teams that we support to close investigations. The individual will work with team members all over the globe including U.S., Costa Rica, Slovakia, India and U.K. - 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in fraud prevention and investigations- 2+ years of operating in a fraud prevention or fraud detection program- Data analytics expertise, and knowledge of SQL, Quicksight, and/or TableauAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access- Experience handling changing priorities and using good judgment when working in stressful situations- Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization- Demonstrated success in thinking strategically and executing methodically- Demonstrated experience communicating data insights to others, including use of data visualization tools- Demonstrated ability to dive deep in understanding the product, business and competitive landscapeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Account Health Support (AHS) Team is looking for a Knowledge Management Office (KMO) Program Manager to join our Global Operations and be a leader on our team. We are seeking a talented, data driven, and proven individual with experience in operational integration within the training and content creation space to support AHS worldwide across various functions. The KMO Program Manager will be a key person to shape the resource creation, training, and career development of the Account Health Support team. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong program management and communication skills.As the AHS KMO Program Manager, you will be responsible for creation and execution of an aggressive roadmap that will support a global team. Success candidates are collaborators who work closely with cross functional teams to effectively prioritize and deploy training programs based on customer and business need. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking to innovate on behalf of our customers.Key job responsibilities•Develop content and curricula to support onboarding of new employees, and development of tenured employees• Manages relationship with stakeholders to understand content and training needs• Conducts data analysis deep dive to measure training impact• Works backwards – demonstrates planning capability to execute on deliverables (manages stakeholders, and coordinates details).• Supports development of all AHS KMO support positions (Site Trainers,certified instructors, content POCs)Writes narratives to communicate changes to training mental modelA day in the lifeThe KMO program manager will work with various stakeholders to ensure that our team of global Specialists have the necessary resources (training and content) to support Sellers via multiple communication channels. The successful candidate must demonstrate strong organizational intelligence, exceptional ability to build trust, strong verbal and written communication skills, and the ability to manage complex cross-team projects. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs to evolve our strategy to connect, engage, and empower our selling partners.About the teamAccount Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health concerns.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Transportation Engineering Services Benchmarking team as a Program Manager.The Program Manager will play a critical role for defining process within the Transportation Execution team and benchmark the processes within the different business units globally. They will be responsible for defining Amazon values and technology with the best of lean management and six sigma to achieve excellence. The team will benchmark processes across Pre-Construction, Construction, Engineering, and Start up.Key job responsibilitiesDemonstrate high bias for action with strong ownership. Must be detail oriented but can move quickly to produce deliverables. Can deal with lack of established controls and navigate ambiguity. Effectively communicate to stakeholders and team members for KPIs and status of projects. Must have a thorough understanding of construction cost processes and areas in which savings can be realized. Demonstrate ability to analyze construction costs on site and at program level. Demonstrate the ability to pull and process large sets of data that need scrubbing to ensure the data is clean, as well as the ability to produce important metrics and guide stakeholders with data. A day in the lifeSupport Execution team meet Cost data governance and standards. Provides subject matter expertise and implements cost controls and compliance measures to ensure data fidelity and standardization. Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Construction Cost Management team works with construction managers and cross functional teams to ensure program-wide cost and data reporting compliance. The team establishes KPIs and deep dives cost trends for leadership, while identifying cost opportunities. When needed, we create tools and mechanisms to track and report on costs.- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 4+ years of construction cost management experience- 4+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 2+ years of data visualization and reports tools experience- 4+ years of driving end to end delivery, and communicating results to senior leadership experience- 4+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- PMPAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Worldwide Operations Sustainability (WWOS) is hiring a principal program manager to lead our network engagement strategy to meet our commitment to be net zero emissions by 2040 (the Climate Pledge). This role will partner directly with network execution teams within Amazon ops to identify carbon efficiency opportunities from an integrated Amazon Fulfillment Network. This role must be able to evaluate key inputs that drive our network outputs and identify sustainability solutions that support our broader goals of delivering excellent customer experience and reduced cost to serve. The role requires a leader who understands supply chain optimization and can understand network planning and execution drivers to develop results. The role must be able to communicate clearly with senior leaders in verbal and written communications and use data to gain commitment to take action on sustainability initiatives. In this role, effectively influencing without authority is essential to success. Finally, the role must be able to earn trust across a broad range of stakeholders across Amazon worldwide operations. Ideally, the candidate will have a passion for sustainability and environmental stewardship. While not required, experience working in sustainability or a basic understanding of sustainability principles is preferred. This role is responsible for essential stakeholder engagement and planning cycle execution that will chart the course for WW Operations to achieve carbon neutrality by 2040, 10 years ahead of the Paris Climate Agreement. If you are looking for a role with a high impact on the fight against climate change globally, you should consider applying. Key job responsibilities1. Analyze business inputs that drive desired outcomes for cost, speed, and sustainability across the end-to-end Amazon Fulfillment Network. 2. Partner directly with teams across the Amazon Fulfillment Network to deliver optimal sustainability results. 3. Maintain critical planning cycles and inputs that drive the annual and 3-year plan of record for sustainability in WW Operations and maintain the working backwards plan of record to achieve net zero emissions in ops by 2040. A day in the lifeThis role is a deeply analytical leader who is passionate about influencing through a cross-functional group of stakeholders while being willing to roll up their sleeves to deliver results. A day in this role will include analyzing network and carbon data to identify opportunities to accelerate progress on decarbonization, attending doc reviews on key initiatives in the network, meeting with operations leaders to influence their approach to sustainability through data insights, and meeting with team members to track progress to goals and identify new opportunities to drive deeper decarbonization. About the teamThe vision of Worldwide Operations Sustainability (WWOS) is to create the world’s most sustainable logistics network that protects resources for future generations. Our mission is to break down technological, economic, and organizational barriers to deliver sustainability solutions for WW Operations. Worldwide Operations Sustainability (WWOS) maintains the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization. WWOS centrally coordinates across operations in all regions, particularly on topics that transcend business unit boundaries. WWOS aims to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for the Climate Pledge.- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience delivering projects within scope, time, budget and quality- MBAAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Global Supply Chain Optimization Technologies (SCOT) might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world. The Direct Fulfillment (DF) channel allows Amazon to fulfill customer orders directly from our vendor’s warehouse, and is one of the fastest growing supply channels at Amazon. Through Direct Fulfillment (a.k.a dropship), our team enables broad in-stock selection for Amazon’s customers.We are seeking an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives and programs for DF channel. This is a strategic role responsible for driving continuous improvement and transformation of the customer experience. In this role, you will shape the DF customer experience strategy, ensure alignment with business objectives, and deliver exceptional customer satisfaction throughout DF channel; You will be responsible for managing and improving critical metrics related to customer contacts, concessions, cancellations, and overall customer satisfaction; You will work closely with cross-functional teams to identify opportunities, implement innovative solutions, measure the impact on key metrics, and drive continuous improvement in our customer experience efforts; You will coordinate and manage customer experience initiatives and strategies for WW DF channel, ensuring consistency and alignment across regions while accounting for local nuances and requirements.Key job responsibilities• Develop and execute a customer experience strategy aligned with the business objectives, establish clear goals to measure the success of customer experience programs and initiatives.• Define, measure, and monitor key customer experience metrics, including customer contacts, customer concessions, customer cancellations, and other relevant metrics.• Establish robust processes to gather insights, identify trends, pain points, and areas for improvement, translate customer feedback into actionable recommendations.• Identify inefficiencies, bottlenecks, and areas for optimization and implement process improvements, lead cross-functional project teams and ensure the timely and successful execution.• Collaborate with Data team to develop and maintain comprehensive dashboards and reports to communicate customer experience performance to stakeholders.• Build and maintain strong relationships with key stakeholders, prepare and present regular reports on customer experience performance, initiatives, and recommendations to senior leadership and stakeholders.• Coordinate and manage customer experience strategies, initiatives, and processes across all regions, ensuring global consistency and alignment; Collaborate with regional teams to understand local nuances and requirements, while maintaining a cohesive worldwide approach; Facilitate knowledge sharing and best practice exchange among regions.• Continuously monitor industry trends, competitive landscape, and best practices to identify opportunities for enhancing customer experience.- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization and driving change.- Experience working cross functionally/regionally, Willingness to travel globally- Excellent communication, presentation, and facilitation skills, with the ability to influence and engage stakeholders at all levels and across different cultures.- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Proven experience in leading customer experience transformations or large-scale CX initiatives in complex organizations.- Strong business acumen and understanding of the organization's products, services, and competitive landscape.- Ability to make things happen in a fast-paced, dynamic environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a (Senior) Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.Key job responsibilities• Supply chain, transportation, or logistic network management solution experience• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in our Nashville, TN office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following location: Nashville. - Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- 5+ years of program or project management experience- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- 5+ years of program or project management experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 5+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience of Six Sigma/Lean analytical techniquesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Are you excited about owning demand generation at a fast-growth subsidiary within Amazon? Are you a highly organized, data-led growth leader who wants to develop high impact campaigns and scale a key priority for Amazon’s seller facing business. Are you willing to roll your sleeves up and help build something from the ground up? Join Veeqo and help Sellers discover our innovative shipping and inventory software. *The Team*The Veeqo team is a subsidiary of Amazon (acquired in 2021 (See: News). The marketing team uses data, seller insights, and creative thinking to invent, test and scale programs that raise awareness of Veeqo and drive Sellers to signup/engage with our sales team. We’re a close-knit group of marketers (functional channel owners, product marketers, creatives, content marketers, etc) who collaborate well and enjoy a fast pace of delivery. *The Role*Veeqo is seeking a seasoned Senior Marketing Operations Manager to oversee the optimization of our marketing processes and data workflows. In this pivotal role, you will be responsible for mastering our internal approval procedures and data operations, streamlining the way the marketing team executes integrated campaigns. Known as a barrier-breaker, you will forge deep cross-functional relationships, earn trust, and establish efficient ways of working that unlock new data sources and enable seamless MarTech onboarding. Exceptionally organized and technically adept, you will developing comprehensive documentation, coordinate team progress mechanisms, and drive integrated marketing initiatives. If you thrive in a fast-paced, data-driven environment and have a passion for building streamlined, high-performing marketing operations, we encourage you to apply for this pivotal role at Veeqo.Key job responsibilities- Manage relationships with external MarTech partners and vendors, facilitate knowledge sharing, and serve as the primary point of contact for all cross-functional marketing technology-related inquiries and issues.- Develop and maintain a comprehensive, cross-channel marketing calendar that aligns with Veeqo's overall marketing strategy and objectives. - Ensure seamless integration and coordination of campaigns across digital, social, email, content, events, and other marketing initiatives.- Monitor and track marketing budgets across different channels and campaigns, oversee the processing of marketing-related invoices and payments, and provide budget forecasting and recommendations to optimize marketing spending and return on investment.- Prepare and organize detailed business review documents that analyze marketing campaign and channel performance, identify key metrics and opportunities for improvement, and provide data-driven recommendations.- Evaluate and recommend new marketing technologies (e.g., marketing automation, CRM, analytics) to enhance operational efficiency and marketing effectiveness, and collaborate with the IT and engineering teams to oversee their implementation and integration.- Develop training materials and provide ongoing support to ensure effective utilization of marketing tools by the broader team. - Partner closely with Sales Operations and Business Analytics to holding a high bar for marketing attribution and pipeline health.- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience working cross functionally with tech and non-tech teams- Experience defining program requirements and using data and metrics to determine improvements- 5+ years of experience in a marketing operations or cross-channel marketing role, preferably in a B2B or e-commerce environment.- Strong technical understanding of marketing technology (MarTech) and hands-on experience in onboarding and implementing new tools from start to finish.- Strong project management and coordination skills, with the ability to prioritize and juggle multiple tasks. Expertise in Asana, JIRA, or a similar project management/task-tracking tools.- Experience managing budget and payment operations for a marketing organization.- Proficient in the use of marketing automation, CRM, and analytics tools (e.g., Marketo, Adobe Target, Salesforce).- Excellent communication and stakeholder management skills, with the ability to present complex data and recommendations effectively.- Understanding of e-commerce and retail operations, including inventory management and order fulfillment, is a plus.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The PMO Delivery Team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history! The Sr. Program Manager will manage initiatives within Global Accounts Receivables and will be responsible for driving effective people, processes, and technological improvements through the order to cash (O2C) lifecycle to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with local and global business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.Key job responsibilities- Partner with key counterparts across geographies to launch business and/or technical initiatives in a scalable and cost effective manner- End to end project management across a suite of launches within a program- Develop a solid understanding of Amazon’s Finance Operations systems and processes- Translate complex business requirements into functional designs- Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics- Manage process transitions/implementations across multiple functions and geographies- Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented- Identify, assess, track and mitigate risks at multiple levels- Proactively monitor program performance to identify, address and prevent potential issues- Address barriers through problem solving, communication and active coordination with stakeholders- Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing prioritiesNOTE: This job is an in-office role (3+ days a week) and is non-negotiable.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of managing stakeholders in cross-functional project experience- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- 5+ years of working cross functionally with tech and non-tech teams experience- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- Independent and entrepreneurial style showing the ability to work with minimal direction in a fast-paced and rapidly changing environment- B2B industry experience a plusAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications serving our vendor community. These programs aim to drive highly efficient supply chain operations between Amazon and our retail vendors worldwide, and shape what’s next for our global supply chain ecosystem. We are seeking a Sr. Program Manager (Sr. PM) to centrally manage the user engagement lifecycle for a designated set of supply chain tools. This includes identifying needs and opportunities for different user segments, synthesizing data and influencing roadmaps of multiple product teams, and centrally driving vendor adoption for supply chain tools. The ideal candidate is customer-obsessed, with an interest in solving supply chain problems and a blend of experience across product management, product marketing and cross-functional program management. They thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills, and are known for their bias for action and ability to influence partner teams.Key job responsibilitiesThis role will aggregate and analyze inputs from multiple sources and synthesize insights to influence technology decisions. They will partner with both internal and external organizations to understand and document nuances of vendor supply chain operations across company segments and geographic regions, quantify the needs of vendor segments and propose opportunities to close gaps through enhancements to supply chain product roadmaps or system capabilities. As new supply chain products or features are brought to market, the Sr. PM is responsible for orchestrating the new product offerings into vendor-centric adoption and operationalization strategies – i.e. designing and executing go-to-market plans, communications and launch strategies, as well as feedback loops to identify barriers to adoption and priorities for further enhancement. A day in the lifeYou will collaborate directly with multiple internal business teams or strategic selling partners to extract insights about needs and opportunities to improve supply chain efficiency. You will also pivot to interact with supply chain product teams, providing insights that will help define product requirements and value for our business and vendors. On any given day you may deep dive data to understand the behaviors, barriers and operational variances that impact supply chain operations for different vendor segments, or meet directly with users to better understand how they operate and test the effectiveness of designated product sets. Written documents are the primary mechanism for communicating insights, product opportunities, status updates and topics for debate; you will regularly author or contribute to documents that support the operational insights, awareness and adoption lifecycle of supply chain products. About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build and operationalize vendor experiences and ML driven products that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- 2+ years of driving process improvements experience- Experience in driving awareness, adoption and integration of supply chain solutions- Experience querying and manipulating data in SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon's Andon Cord team is looking for an execution-oriented Sr. Program Manager to lead program management initiatives across marketplaces to improve the customer experience. Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. The ideal candidate will have to use defect information to drive customer experience improvements throughout the consumer business. We work with product managers, scientists, analysts, engineers, retail partners, and defect elimination specialists. We are seeking a Sr. Program Manager who has proven leadership ability, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. This Sr. Program Manager will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.Responsibilities will include managing key performance metrics (KPIs) across Andon Cord, developing new KPIs, reporting, owning graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience, and developing and managing standard operating procedures (SOP) and adherence to these practices among various Amazon leaders.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 2+ years of driving process improvements experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work. We accelerate and strengthen third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to support external relations and strategic engagements related to Amazon’s anticounterfeiting, product safety, and organized retail crime prevention initiatives. The candidate for this role excels at engaging across a wide-range of global stakeholders including law enforcement, consumer groups, and trade associations. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.Key job responsibilities- Help improve positive public perception of Amazon's product safety, anticounterfeiting, and ORC initiatives worldwide by executing integrated project plans across multiple initiatives in multiple regions- Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.- Support and maintain key relationships with third party stakeholders in support of our external relations and enforcement strategies.- Execute a range of external communications initiatives to help consumers and others learn about Amazon’s efforts to ensure a trustworthy customer experience. - Work with the CTXR marketing team to experiment in storytelling and creative communications to educate and excite external partners.- Participate in conferences and external meetings focused on product integrity issues. This may include frequent domestic and international travel (~20%).- Coordinate relationship management across partner teams- Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.This role reports to the CTXR lead for product integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to help shape and deliver our partner programs within our AWS Partner Network (APN). AWS Partners include the largest consulting partners, systems integrators, MSPs, technology partners, ISVs, and distributors that are using AWS as their cloud delivery platform. We are growing our Public Sector ACE and Partner Operations team within the Partner Core, Public Sector organization, which is responsible for helping partners accelerate growth and profitability with AWS Public Sector customers. As an AWS ACE & Operations Specialist within Amazon Web Services (AWS), you will be responsible for shaping, evangelizing, and day-to-day operations of our partner programs working cross-functionally with AWS teams around the world. Your role will work with Partners and AWS sales to ensure validated requests are at a high caliber for improved AWS engagement.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is also dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities- Support Public Sector partner program operations- Document and communicate our program requirements - Build partnerships across internal and external stakeholders to drive program evolution - Review and validate partner opportunity submissions - Support training of AWS sales and APN partners on opportunity management process- Support questions related to partner submissions and requests - Resolve conflicts related to opportunity managementAbout the teamThe Partner Core Public Sector team builds and manages programs and strategic initiatives that help accelerate the growth and revenue of AWS partners that work with Public Sector customers around the globe. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 2+ years of program or project management experience- Bachelor's degree or equivalent- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of industry work experience- Experience working with clients- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of Selling Partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.The SPS Central LXD team leads programs and mechanisms that scale and drive learning solution quality and standards across the global team of 60 LXDs. SPS Central LXD also builds high-quality learning solutions for unique internal needs driving analysis, design, development, implementation and evaluation.Key job responsibilitiesThis hybrid role will develop and manage the learning solution quality program for the global LXD team and consult and build exemplary learning solutions where deep instructional design expertise is required. You will prepare 60 LXDs and 12 LXD Managers with the tools, insights and skills to lift the quality of learning solutions across the global LXD team. You will recommend and build learning solutions that meet organizational needs at scale. Using data and evidence-based practice you will evaluate the effectiveness of both learning solutions and the quality program.A day in the lifeYou will design and deploy mechanisms to drive learning solution quality across the global team. Through data and written communications you will work with stakeholders and leaders to develop LXD quality. You should be advanced using eLearning development tools such as Articulate Rise/Storyline, Camtasia, Adobe Photoshop/Illustrator, and Captivate and explore emerging tech trends for content creation, which you will apply in the quality program and in designing and developing interactive training materials in multiple modalities. You will collaborate with LXD teams to strategize and implement program goals based on broader organizational goals.- 5+ years of program or project management experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor degree or equivalent experience in instructional design, education technology, or similar field- Experience building processes, project management, and schedules- Experience implementing repeatable processes and driving automation or standardization- Experience leading process improvements- 7 + years relevant experience in an instructional design roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

There are over 2500 Delivery Service Partners (DSPs) that delight customers everyday as the chief delivery option in the North America Last Mile space. This role would own the optimization strategy for how many DSPs Amazon needs to service each and every local geography as demand and supply constraints continuously change. This team leader would drive capacity product strategy with partnership from leaders from upstream volume planning teams and downstream field execution teams. They also would be at the forefront of our growing partnership between DSP and our data science partners as we expand into new programs and markets.Key job responsibilities- Lead a team of Amazonians to drive new applications our core product- Expand our efforts into new programs and geographies that each have unique planning needs- Own the roadmap for Data Science applications of our work and partnership with our Data Science partners- Design processes to incorporate planning inputs in a scalable manner- Build partnerships with upstream planning functions to proactively adapt to planning variations.- Work cross-functionally with field operations and functional leaders to drive influence in capacity planning and management.A day in the lifeThis role solves a giant optimization problem. The team broadly takes demand inputs and DSP supply estimations to understand where there may be capacity gaps and designs recommendations (in partnership with downstream teams) to address those gaps. This historically has been a mix of art and science, but we are looking for a leader who can push this more towards the science side of things and build more scalable processes for how we address capacity imbalances.About the teamTeam members need to both know their data and know their partner teams. Capacity planners need to understand what drives volume variability. But after that they need to earn trust with partner teams to build alignment on our strategies to fulfill needed volume. The team is always encouraged to not just find band-aids to one off problems, but think about how to build new mechanisms to solve the global underlying issue. - 7+ years of team management experience- Experience implementing repeatable processes and driving automation or standardizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Arlington, VA (US) or London (UK) to envision, build and deliver an Integrated Facilities Management (IFM) Operational Enablement program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience. IFM Operational Enablement establishes minimum service delivery standards through playbooks and guidelines for our global vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders, and owns tactical global programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines, utilizing operational data to identify trends and improvement opportunities. The program partners with GREF Learning to develop customized learning and development paths for IFM roles focused on building a strong culture of customer obsession, ownership and trust. The role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve productivity and quality, and engage in long term program pipelines to build for Amazon’s scale. The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. Key job responsibilities• Lead the development of the Global IFM Operational Enablement program including but not limited to: (1) identify and oversee program deliverables; (2) deliver an annual roadmap and set strategic SMART goals; and (3) conceive and implement a technology roadmap. • Identify, implement and report on continuous improvement program initiatives, leveraging customer insights and deep dives to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. • Coordinate programs along a critical path and perform oversight of program proposals and implementation. Provide status reports to all stakeholders.• Ensure organizational alignment in the design and execution of initiatives.• Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. • Drive consistency and quality through robust, scalable and detailed guidelines and playbooks. • Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program. - Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail- Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents- Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment- Ability to influence without authority and collaborate across all levels in the Company- Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment- Team player, comfortable working with ambiguity and willing to take on incremental responsibilities- Able to build constructive and effective relationships and use them to maneuver through complex situations- Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit