Project/Program/Product Management--Non-Tech

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics co-op & internship opportunities will be based out of the Greater Boston Area in our two state-of-the-art facilities in Westborough, MA and North Reading, MA. Both campuses provide a unique opportunity to have direct access to robotics testing labs and manufacturing facilities.This role is a 3 month internship from May - August 2025.Key job responsibilities* Manage one large, or multiple smaller projects in a manufacturing environment * Project size and quantity is dependent upon candidate comfort level as well as business project priority at the time of hire* Take on a leadership role for projects that may span various aspects of manufacturing operations* Leverage and develop project management skills including: Development of project schedules using MS Project, or other chart tool of choice and Managing a risk register, including identifying, assessing and mitigating risks * Gather and analyze project data for monitoring key performance indicators (KPIs), crafting reports and dashboards, while utilizing insights to shape program priorities* Interface cross functionally with tech and non-tech teams to deliver project requirements * Drive continuous improvement initiatives by planning and implementing lean projects within the company, collaborating with multiple stakeholders in the development and delivery of related content and trainingA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Must be currently enrolled in a Bachelor's degree or Master's degree in Engineering Management, Project Management, or a similar degree- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January - June 2025- Graduation is December 2025 or later ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you are an experienced professional with a passion for technology and hungry for driving change at a global scale, you might be a fit to help lead a critical piece of the Amazon Web Services (AWS) server and networking supply chain team. Our team has responsibility for leading our supplier governance processes across our supply chain. This includes partnering with our security, trade compliance, and public policy experts to understand future regulatory requirements for which our supply chain processes remain subject to. This senior leadership role requires the individual to lead the development and implementation of our AWS supply chain regulatory strategy. You’ll develop a close rapport with subject matter experts across supply chain and our legal partners to understand the roadmap for regulatory compliance and customer audits. If you want to build scalable mechanisms to manage and optimize our supplier governance strategy; be held accountable for results as you drive support into a fast growth business; and be rewarded by leaving a legacy footprint in the new industry of Cloud computing – we’ve got just the role for you. The desired individual must have knowledge of supply chain regulations, sourcing strategies, configuration management, and supply chain. They should have strong program management skills, and a demonstrated ability to lead. This individual will be expected to act as a single threaded owner for regulatory strategy, including customer audits, as well as solve complex supply chain issues, establish patterns and practices, and provide domain leadership to the entire team. Success in the role requires extensive supply chain, operational, and process knowledge.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 10+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 10+ years of supply chain regulatory experience including audit response ...

Interested in leading a team of Amazon Payment Products Marketers? We are looking for a Manager of Marketing to lead customer engagement efforts across on and off-Amazon marketing channels. The role is ideal for a high performing team manager who thrives in a fast paced environment and can lead a team to develop marketing strategies with a high-bar for creative, message, channel, and segment. You will lead a team of marketers who drive customer engagement across a suite of consumer facing payment products, partnering with financial institutions like American Express, Discover, and many more. You will be responsible for building an annual plan, championing marketing initiatives to open up new and existing digital advertising channels for payments, and coaching your team to earn trust, scale efficiently, and deliver results. Key channels you will focus on are Amazon.com, financial partner channels, paid advertising, and more. You will guide your team to build partnerships with data science, visual design, and product managers both within the Payments organization and across Amazon. The role requires creativity and focus on scale, you will guide your team to build and execute customer focused messaging and advertising for a growing list of partners. You will help your team to define the right message, at the right time, to encourage customers to use our products. In parallel, you will pay special attention to regulatory and compliance requirements. You will be responsible for diving into the data and sharing the performance of your team's initiatives - course correcting and scaling to deliver results. You will share your customer engagement results on an ongoing basis with senior leaders within Amazon and bank partners. The ideal candidate will be an experienced marketing leader who can think strategically and execute flawlessly. To be successful you’ll need to be an effective thought leader and a strong communicator who can earn trust with key stakeholders across multiple teams, and coach your team to do the same. You will influence other teams, as you build business cases to open new channels for payment products. If you are organized, analytical, and a data driven team manager, with an interest in independently owning your channel roadmap, this is a great role for you. We are seeking a detail-oriented marketing leader to lead a team through new product launches both on and off Amazon, and optimize the results by testing and learning with various messages and channels. BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. Within this, the CS2I team's remit is to protect customer trust and safety by detecting products that violate our compliance policies and building the best user experience possible. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals. Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.Key job responsibilitiesAmazon is looking for a Program Manager to own a portfolio of global trust and safety programs, partnering with teams across the company to both design and build new tools for detection and enforcement, and to drive improvements in the customer experience at a global scale. You will set the vision, direction and execution of key deliverables in the product safety space, developing business cases and requirements, and prioritizing competing opportunities. You will be the author of strategic documents that surface key learnings, ideas and provide recommendations for leadership.You will work with a wide range of global cross-functional teams to build policies, and partner with technology and science teams to build scalable compliance systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible policy delivery area.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent ...

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. As a successful candidate you will have the opportunity to participate in risk assessments of new products and services, as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Perfect Order Experience organization. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. The right candidate is someone who thinks big, understands risks and enjoys innovating brand new controls/solutions to mitigate risks. - Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed. - Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers. - Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels. - Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects - Audit and analyze risk metrics for each business to identify emerging risks and monitor controls. - Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance. - Contribute to management reviews regarding project progress and roadblocks. - Surface risk insights and best practices for risk management and mitigation. - Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization. - Independently manage projects as assigned. - Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. - Ability to manage multiple competing priorities. - Ability to prioritize in an ambiguous environment. - Adept at being a change agent by bringing solutions/ideas to tackle any challenge.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Exceptional written communication skills - able to write, clearly and succinctly.- Exceptional ownership and bias for action – willing to move quickly and decisively to resolve an incident.- Strong critical thinker with the vision to work both tactically and strategically.- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.- Excellent cross departmental collaboration skills. ...

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Global Reliability Team (GRT) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon Transportation Services (ATS). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesThis person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and GRT colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance.• Dive Deep into service and asset performance data to identify opportunities for improvement.• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.• Develop and lead pilots to improve services ahead of regional rollouts.• Collaborate with launching sites to ensure facility services are secured in a timely manner.• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.• Developing and managing relationships with internal and external stakeholders.• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME LeadershipData analysis including high proficiency in ExcelAbility to travel up to 50%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are seeking a dynamic and experienced risk management expert to lead and enhance our WWOS Risk Resilience - People Risk Team. This individual contributor position offers an exciting opportunity to shape and mature our People Risk management program, ensuring the security and continuity of our global operations network. The ideal candidate will be creative, curious, and highly motivated, with a proven track record of building robust risk programs and developing comprehensive policies, processes, governance structures, and frameworks.The successful candidate must appreciate that an effective Risk Management Program works best when tailored to the unique structure and business model of the organization. They should be able to implement solutions without creating unnecessary friction or disruption for the internal customers it serves. A passion for relationship-building and an intense desire to understand how escalation and crisis response can best operate within the organization are critical to this role.As the Senior Manager of Risk Management, you will be expected to constantly think about how the program can better serve WWOS and internal stakeholders. This leadership position requires the ability to clearly and confidently articulate the value and findings of the People Risk Management Program, inclusive of VCE, StrengthScope and other key People Risk programs to business leaders. You will lead efforts to enhance and optimize the existing People Risk - VCE Management Program, develop and implement strategies to ensure operational continuity, and collaborate with internal stakeholders to create efficient, non-disruptive risk management processes.Key responsibilities include managing and investing in the VCE program to ensure it continues delivering the intended people risk mitigation benefits. You will need to address critical areas such as Abnormalities Management, Exception Process Management, and System Integration Considerations. Additionally, you will explore opportunities to extend VCE outside EMEA, while navigating challenges such as integrating with other systems, and the availability of supportive data.If you're ready to make a significant impact in a dynamic, fast-paced environment and have a passion for risk management, portfolio, program and operational excellence, we want to hear from you. This role offers the opportunity to play a pivotal part in safeguarding our operations and driving continuous improvement in our people risk management practices, ultimately contributing to the success of one of the world's leading customer-centric companies.Key job responsibilities- Lead the strategic expansion of the VCE (Veritas Evaluation) program into new geographic markets, collaborating with regional Security & Loss Prevention and cross functional teams to develop tailored question banks. - Conduct comprehensive studies of global candidates check processes to identify opportunities for VCE implementation. - Oversee complex VCE and People Risk assessments, implementing mitigation plans aligned with organizational risk appetite. - Develop and implement strategic goals and initiatives impacting WWOS and critical stakeholders. - Transform risk program delivery through standardization, optimization, and automation. - Support security and loss prevention People Risk programs, contributing to global capabilities and kingpin goals.- Implement global standards and assist in developing risk frameworks.- Collaborate with field teams on business impact assessments and escalation objectives. - Develop and track VCE and StrengthScope risk management goals, including metrics and KPIs. - Present findings, change management and strategies to leadership. - Support Risk & Resilience - People Risk teams across regions. - Continuously evaluate and refine the VCE program to ensure adaptability in addressing diverse global risk landscapes.A day in the lifeAs the Senior Risk Manager, you lead critical People Risk Programs, overseeing VCE, StrengthScope and other initiatives. You translate complex threats into actionable risk assessments and mitigation strategies, developing a robust risk governance framework for consistent global application. Your role spans managing WWOS Risk & Resilience - People Risk operations to advising on new delivery models. You monitor threats, drive preparedness, and implement solutions, adapting to changing conditions. Engaging internal teams, you identify and remediate control deficiencies. You present assessments to stakeholders, aligning strategies and coordinating global risk management efforts. Balancing strategic and tactical responsibilities, you develop goals and manage team operations efficiently. Partnering with diverse stakeholders, you foster a culture of people risk awareness across the organization's global footprint.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe WWOS People Risk Team is dedicated to mitigating person-centric risks through proactive and holistic solutions. Our vision is to safeguard Amazon's workforce, assets, and brand while fostering a secure and empowering environment for every employee. Working closely with WWOS, PXT, Security and Loss Prevention, and other key stakeholders, we secure Amazon's supply chain end-to-end and prioritize People Risk/Security in business conversations. Our team creates and maintains risk frameworks, provides assessments, preparedness strategies, contingency planning, and incident response services. We operate on strategic, tactical, and operational levels, implementing standardized policies and leveraging technology to enhance consistency and effectiveness. Our focus areas include People, Inventory, Operations, and Process Risk, with additional support for Incident Management, Large Scale Events, and Resiliency.BASIC QUALIFICATIONS- Bachelor's degree in Risk Management, Business Administration, Security Management, or a related field.- 7+ years of experience in risk management, security operations, or a related field, with at least 3 years in a leadership role.- Proven experience in developing and implementing risk assessment frameworks and mitigation strategies on a global scale.- Demonstrated ability to manage complex, cross-functional projects at scale.- Experience with personnel risk management tools and techniques, preferably including familiarity with systems similar to VCE or StrengthScope.- Demonstrated ability to adapt quickly to changing priorities and manage multiple projects simultaneously in a fast-paced environment. ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.The Worldwide Flex DP Experience team is looking for a dynamic and experienced Senior Driver Research Manager. The team relentlessly advocates on behalf of Amazon Flex DPs to continually improve their experience of delivering with Amazon Flex. We listen wherever DPs speak, and leverage data and anecdotes to influence the prioritization, creation, and refinement of products, program, policies and services designed to delight our DPs. This is a research role for a leader who can work independently on global quantitative and qualitative projects with diverse internal stakeholders across the business. The job will span E2E management of both custom projects sponsored by stakeholders to prepare for feature launches and monthly tracking studies that cover broad sentiment trends across the business.Key job responsibilities • Partner with business, marketing and operations stakeholders to define and execute custom research tools that improve the Amazon Flex Delivery Partner Experience. • Plan and conduct a regular cadence of focus groups and surveys at both strategic and highly tactical grains. • End-to-end ownership of key feedback mechanisms and insights; including deep dives with driver populations and other subgroups through the ongoing In-App Question program dataset. • Deliver holistic research studies to VP level audience and multiple product and technology teams, synthesizing inputs from multiple listening channels so that leadership can ingest single source of truth to prioritize resources in right areas. • Own operations for asking daily research questions from millions of drivers worldwide, enabling various quantitative insights for worldwide operations, program and tech teams.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Experience using Microsoft Excel to manipulate and analyze data ...

Are you interested in redefining how to make purchasing of Amazon Devices and select Retail products more affordable for our customers worldwide? Come join the Device Sales and Customer Experience team in Amazon Devices!Purchasing via installments lowers the barrier to purchase for Device customers, drives significant incremental sales and enables Amazon to sell more premium products. The Principal Product Manager will be responsible for growing the Device Installments business. This includes managing a suite of payment products, including Amazon’s own Monthly Payment product, and other third party installment products such as Affirm and credit card payment options. The Principal Product Manager will lead initiatives to drive customer discovery and understanding of different payment options. They will work with a dedicated engineering team, as well as influence partner teams in other organizations to drive the product roadmap. Additionally, they will have business management responsibilities for Installments performance overall, and influence levers such as enrollment criteria to manage bad debt, manage profitability, and make trade-offs between different payments vehicles. This position requires a high level of business judgment to manage a large portfolio of business, as well as experience working with technical teams to drive customer experience improvements.A successful candidate will be highly analytical, able to work effectively in a matrixed organization, and adept at working with engineering teams at synthesizing a variety of technologies and capabilities into products and applications that customers love. Key job responsibilities-Manage a significant P&L, inspecting both inputs and outputs to achieve financial goals. -Define a world-class online customer experience for Amazon devices; write working backwards docs to succinctly capture the envisioned customer benefit and functional requirements. -Lead discussion and thinking with the highest-level stakeholders to push into testing new ideas. Lead cross-functional teams to deliver projects on time. -Provide thought leadership with engineering on implementation. -Role is global in nature and will work with teams in other geographies.About the teamOur team is the technical arm of the Devices Online Sales and Marketing group. The team's charter is to build systems and programs that help customers discover, choose, purchase, and use Amazon Devices, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, and Fire TV products, and more.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon Web Services (AWS) is the leading cloud provider, delivering virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include the U.S. Intelligence Community (IC).The AWS Security US ADC Security, Industrial Security & Compliance team is responsible for creating, implementing, and overseeing Amazon’s National Industrial Security Program (NISP). As a Program Security Officer supporting the AWS NISP, you will join a team of industry-leading security experts working with the U.S. Government to operate and continuously improve industry-leading security programs and processes in support of the IC Information Technology Enterprise. This position requires innovative thinking balanced with a strong customer obsession and a focus on quality and delivering results.AWS Security is looking for an exceptional Program Security Officer with a strong track record of supporting security programs within cleared facilities, demonstrable program/project management experience, comprehensive program security knowledge, and a deep understanding of government security programs, processes, and requirements.As a Program Security Officer at an accredited AWS site you will own the execution of multiple security disciplines in support of fast-moving classified operations and manage a wide array of projects designed to protect personnel, National Security Information, and critical infrastructure from insider and external threats. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. You must be able to operate independently to manage security projects, continuously triage and prioritize accordingly, communicate clearly and compellingly (without PowerPoint), THINK BIG and outside the box, and deliver exceptional products.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities- Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical, information, industrial, counterintelligence, and computer security issues.- Create, implement, communicate, and manage security requirements at a government accredited, while providing day-to-day multi-discipline program security operations support.- Proactively identify program and physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution.- Maintenance of security hardware and systems employed onsite to meet government and AWS security requirements.- Develop and strengthen relationships with internal (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to heighten security awareness and engagement.- Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.A day in the lifeEach day is different in security and we are looking for a hard charging PSO who is looking to engage across teams, and the government o facilitate the best security program.About the teamWork/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentor-ship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.Inclusive Team Culture:Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of experience acting in a Program Security Officer/CPSO/Security Specialist/Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines. - 2+ years experience with ICDs, NISPOM, and other government regulations related to classified programs. - 2+ years experience working with physical security hardware, Intrusion Detection Systems, and Access Control Systems.- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Come and be a part of Amazon's dynamic Live Sports Production Team! We are looking for a Production Coordinator to support the Production Operations team on live event productions across multiple sports properties.The Production Operations team is responsible for delivering high quality event productions on all global live sports properties to customers worldwide, across all Prime Video product lines and devices. We also support our productions through process improvements, scalability, and various initiatives. We work on designing solutions (tools and mechanisms) to manage and support productions globally so our team can work more efficiently and continue to scale. Key job responsibilitiesIn this role, you will use your production management and operational experience to support new property launches and year-over-year sports property restarts. You will assist and support (home-based and on the road when needed) the day-to-day operations of event logistics, production content, and business operations. You will work closely with the Production Managers and Production Operations team to ensure the property lifecycles are on track. You will learn and implement best practices and Amazon policies across projects to maintain effective workflows and delivery of projects, and maintain alignment across territories and department. The Production Coordinator will provide support and assistance to the Production Executives, Sr. Production Operations Manager and Production Manager in the planning phases of all event production, and ensure production plans are executed at a high bar and within budget. You will act as a liaison and interface and collaborate with colleagues, cross-functional teams, and Production Service Partners (PSPs) to help facilitate all aspects of event logistics. You will use your organizational and creative skills to assist in creating and implementing mechanisms and processes (e.g., standard operating procedures, management of trackers, department templates, agendas, production guidelines, production manuals etc.).You will support the Production Operations team during each phase of the project lifecycle. You will assist with pre-production planning, supporting scheduling of personnel, coordinating and arranging travel logistics for the Live Production team and Talent, and provide administrative assistance in whatever capacity is needed. You will assist with the preparation and communication of event production information to the team (e.g., production books, call sheets, travel details, etc.), working with internal and external partners to ensure accurate information sharing for all live events. You will participate in recruiting, selecting and training key personnel. You will work closely with creative partners and internal asset management teams regarding show related IP, creative and physical aspects. You will roll up your sleeves and assume production related on-site roles when needed (i.e., stage manager, production assistants/runner duties) to support live events gaining in-depth experience to enhance your role as a Production Coordinator. You will be responsible for assessing cost standards and maintaining show budgets. You will assist in reconciling event budgets in conjunction with Sr. Production Operations Managers and/or Production Managers, this may include administering purchase orders or invoice. You will assist in organizing production summits and workshops for the Live Sports team. Attention to detail and strong organizational skills are critical. The successful candidate thinks strategically, can handle multiple tasks with tight deadlines in an ambiguous and highly pressurized environment. The successful candidate optimizes cross team processes and assists in ongoing process improvements. The projects supported by the team have significant impact, technical complexity, and high visibility within Prime video. BASIC QUALIFICATIONS- 2+ years of studio or production company assistant experience- 1+ years of on-set physical production experience- Bachelor's degree- Experience with above-the-line and below-the-line unions and guilds- 2+ years of experience of working in production management or production operations at a sports broadcast network; experience maintaining project budgets, inclusive of budget tracking, cost reporting and invoice approvals; and experience working in Excel and/or Smartsheet systems ...

The Supply Chain Analytics, WW Engineering team has an immediate need for a creative business intelligence engineer (BIE) with a passion for building systems that have a measurable impact. The right candidate will be innovative and technically versatile. You will have the opportunity to work with one of the largest and most complex warehouses in the world to gather insights using from across Amazon.As a BIE, you should be an expert in the architecture of data warehouse solutions for the enterprise using multiple platforms. You should excel in the design, creation, management, and business use of extremely large datasets. Excellent business and communication skills are required to work with business analysts and data engineers to understand how best to design reporting and analytics data systems.Key job responsibilities• Apply mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify ways to improve the customer experience and meet our goals• Build scalable solutions and self-serve platforms that will provide insights to inform business decision making• Optimizing the performance of business-critical queries and dealing with ETL job-related issues• Gathering and understanding data requirements, working with the team to achieve high quality data ingestion and building systems that can process, transform, and store the data in various relational and non-relational stores• Dive deeply into technical details (e.g., key dependencies, design choices, operability, etc.) with engineering teams and drive constructive technical discussions. Extracting and combining data from various heterogeneous data sources• Build and evaluate end-to-end designs for strengths and weaknesses (quality, scalability, latency, security, performance, data integrity, etc.)• Create interactive visual dashboards with Tableau and QuickSight• Write clear documentation, architecture documents and create an engineering roadmap• Exploring and learning the latest AWS technologies to provide new capabilities and increase efficiency.A day in the lifeAs a Business Intelligence Engineer, you will work with stakeholders across supply chain managers, start-up execution managers and process engineers to understand their pain points in executing the equipment upgrade projects that they own. You will draft the capabilities required to solve their pain points, align them to the objectives and develop a timeline to deliver solutions.You will test, run monitor and improve the solutions provided based on user input. Last but not least, you will continually seek new problems to solve to address business challenges faced by your stakeholder teams. This is a pivotal role in driving data-driven decision-making within our organization. You will be responsible for leading the AMZL team's data and analytics initiatives, leveraging your expertise to extract valuable insights from complex supply chain data. Your work will directly impact the efficiency and effectiveness of our operations, enabling our leadership to make informed strategic decisions.About the teamOur team has a diverse background and skills, we trust each other and strive to make a positive impact. Our day to day job is to innovate and continuously looking for opportunities to improve cost, performance and our customers experience. BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Scope – Manager, Risk Managers will lead teams which will be responsible for close looping the Executive Escalations (EEs) through a structured Write-up (WU) process, for Vice President (VP)+ stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with WW program teams for abuse investigation, RC/PA finalization and seeking directors and higher approval and alignment.Strategy: KTLO - RMM maintains subject matter expertise and current industry knowledge to train and advise leadership on emerging trends and their potential impact on organizational roadmap and operational planning (OP1/2, 3YP). They possess a global view of abuse landscape and advocate for scalability and sustainability throughout the organizational strategic and operational planning to achieve VP level goals (for example – 24-hr IRA, 6-hr sev-1, 14 –day and 21-day WU delivery) Continuous Improvement - They will leverage competitive benchmarking and Voice of the Customer to suggest novel opportunities or approaches for enabling VP level EE goals. They create detailed plans with a measurable success criterion, escalate effectively, navigate through trades-offs (time vs. effort vs. results), and consistently communicate progress. RMM will drive improvements to risk areas that are quantified with metrics; and proactively seek out new and improved data/mechanisms for continuous improvement. Managing Risk Tolerance - RMM makes recommendations to leadership on opportunities for risk mitigation based on established risk tolerance. This includes challenging the status quo to refresh risk measurement and recalibrate risk tolerance. They are expected to bring the right people in the room; drive discussions and achieve high-level alignment by providing a long-term perspective and context for risk related business decisions- to reduce exposure to classic failure modes. People/Organization - RMM continuously builds a network of talent by actively participating in the recruitment process and making right hire decisions to troubleshoot significantly complex risk scenarios. They create mechanisms to help onboard new talent and mentor them to improve their skills and ability to get things done. They effectively coach and give feedback to help develop talent and support career development; while optimizing performance against organizational goals as well as employee aspirations. They create and communicate inspiring vision for team(s), and establish team culture that aligns with leadership principles. Complexity/Ambiguity – They are expected to navigate through extreme ambiguity, operate with significant autonomy and discretion to define and understand acceptable risk tolerances, manage those tolerances, and optimize or find value in risk avoidance- while investigating the executive escalations. They will deploy process frameworks to ensure that the EE metal model remains consistent with the expectations of our executives, the requirements of our seller, brands and customers and the industry standards of risk mitigation. They will deploy mechanisms and strategies to ensure that their team is empowered to take outside SOP decisions, consistently Think Big, Insist on the Highest standards and Have Backbone while engaging the program leadership- especially because their teams are expected to investigate abuse in an unbiased and holistic manner which puts their root-cause identification and preventatives deployment agenda in conflict with long-term program charters and priorities. They will responsible for the hiring, growth and development strategy of their respective span.Stakeholder Engagement - They will be working directly with Sr management and director level stakeholders across 140+ program teams to expedite alignment on EE business goals and strategies pertaining to SLA-cost-quality improvement. These leaders will be expected to navigate between risk, program, product and operations management seamlessly. Scale of Impact - A large part of this leader’s responsibility is to engage with senior/director level stakeholders across program teams and keep them aligned on overarching EE mental models and strategies to consistently and sustainably achieve our EE SLAs- specially when there are frequent disagreements. If this leader fails in their role, we might not be able to keep the people motivated, stakeholders committed and the process streamlined to consistently and sustainably achieve the EE goals. Largely, failing to appropriately manage the life-cycle of their EE program will result in under- and/or over-processing of work, thereby incurring more resources and inflation of the overall cost-to-serve which also puts Amazons reputation at risk.BASIC QUALIFICATIONS· Experience defining program requirements and using data and metrics to determine improvements · 5+ years of experience delivering cross functional projects · 5+ years of experience in program or project management · 5+ years of experience working cross functionally with tech and non-tech teams · Bachelor’s degree required. · 5+ years of relevant experience in Project Management. · 5+ years managing global stakeholders in cross-functional projects. · Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management. · Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined. Agility to change directions quickly as needed. · Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions. · Positive, proactive and always able to exercise great judgment. · Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative. · Ability to operate simultaneously and effectively in both tactical and strategic mode. ...

Amazon Web Services (“AWS”) is looking for an outstanding Senior Product Manager to join the AWS International Product Management and Expansion Strategy team. This is your opportunity to be a core part of the AWS team that has direct impact on global strategic planning and decision-making.Today, AWS serves customers globally from over 190 countries through multiple infrastructure Regions. From these Regions, AWS offers over 200 fully featured cloud services which redefine business agility, reduce the cost of IT infrastructure, and elevate the role of IT as an enabler of business organizations.This role will help AWS continue to expand worldwide by determining which geographies to consider for new AWS Regions, and then work to ensure that the Regions are optimally serving our customers. In addition, this role will help develop long-term growth strategies for AWS’s international business. We are looking for a seasoned professional with strong product strategy and strategic planning experience in technology products or services. This person will have sufficient technical skills to understand cloud technology, broadly and at the service level, unparalleled written and verbal executive communication skills (can clearly articulate strategy and drill into tactics), a passion for diving into details and synthesizing information, and the ability to partner with all functions and levels in the organization. This person will also be able to identify the needs of customers, and translate those needs into prioritized business requirements that can be executed across the organization. Come help us make history!Key job responsibilitiesThe key strategic objectives of this role include, but are not limited to:• Help lead the effort to continually define where, when, and how AWS will expand internationally • Develop business cases, customer segmentation, competitive analysis, pricing analysis, marketing strategy, financial (P&L) models, and growth strategies • Continually assess business performance and customer needs • Become the subject matter expert on specific geographies; recommend features, functionality, initiatives, and tools to help customers more easily adopt AWS products and services • Define and orchestrate long term AWS business growth plans for one or more geographies • Collaborate closely with international teams to support local business initiatives About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of management consulting, product strategy, or business development in technology-driven organizations- 2+ years of demonstrated strong analytical and problem-solving skills- Ability to manage multiple projects and priorities simultaneously ...

Do you want to be part of one of the fastest growing businesses within Amazon? Come join us in B2B Payments and Lending as we build best-in-class financial and payment experiences supported by robust security and fraud management solutions. We support Amazon’s rapidly growing B2B business (Amazon Business) across North America, Europe and Asia with our flagship products including invoice, line of credit, and a small business co-brand credit card.Key job responsibilitiesWe are looking for a passionate Fraud Manager with a proven record of managing and optimization large scale fraud management systems and processes. In this role, the candidate will be responsible for supporting new country launches by ensuring the appropriate controls, monitoring, and reports implemented. The candidate will work cross functionally with business, payments, science, and operational teams to protect our business and enable growth.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

As a Program Manager on the WW Events Tech team, you'll be playing a critical role in planning and executing 100+ seasonal events and the 3 HVEs worldwide. To be successful in this role, you will have a mix of program and project management skills. You have the ability to think critically about the execution of events at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams and 20+ locales participating in events. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. You identify, assess and mitigate risks for projects and programs. You drive best practices and continuous improvement in program management processes using data and metrics.Key job responsibilitiesProgram Manager, WW Events Tech role responsibilities include but are not limited to:- Create and communicate event execution plan with event owners for seasonal events- Work with cross functional teams to gather input on event specifications- Partner with tech teams and locale teams on gameday readiness through audits and validation- Build and maintain event onboarding and widget onboarding wiki for partner teams- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office HoursAbout the teamThe Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESMs) that can manage working relationships with global organizations, develop a long term Professional Services strategy, and execute that strategy within our accounts. The ESM is a trusted advisor to our largest and most committed customers. The role includes all aspects of relationship development, business development, professional services sales, and project delivery oversight across their accounts.Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Engaging with customer executives to understand their business drivers and priorities* Educating customers on AWS services and the business value they enable* Inspiring customers to envision the art-of-the-possible with AWS* Developing cloud adoption strategies for our customers that accelerate business outcomes* Creating, identifying, growing demand for AWS Professional Services* Leading innovation and scoping workshops with customers* Shaping deals, including estimations, proposals, pricing, and business cases* Creating, negotiating, and executing Statements of Work (SOWs)* Identifying risks and mitigations related to opportunities and project deliver* Overseeing project delivery to ensure results and customer satisfaction* Acting as the single point of contact for customer executives; developing deep, trustful relationships* Coaching customer and partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...

Amazon is hiring a Senior Product Manager for the Global Accounts Payable Financial Operations Services team that supports the Retail, Digital and Corporate payee processes. Amazon businesses are growing and expanding at a rapid pace resulting in a dynamic work environment with many opportunities. This position is the front line of our program driving global improvements and initiatives within Accounts Payable Financial Operations Services procure to pay processes. You will manage projects and collaborate with system and business owners globally to drive end-to-end improvements and visibility to the payee lifecycle. An ability to thrive in a fast-paced, demanding work environment is critical to this role. The successful candidate will be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority, cross-functional projects with leadership visibility that will allow Amazon to scale. This candidate will also be able to perform analysis and interpret data to demonstrate the benefits being delivered with the proposed technical solutions. Areas of responsibility: The ideal candidate is an energetic, self-starter and will willfully and diligently perform the following responsibilities on a consistent basis with little or no direction from management: · Manage product roadmaps with accountability to deliver on expected targets (quality, compliance, cost, return on investment). · Develop business requirements for system improvements to support Amazon’s growth and strategic business design. · Ability to aggregate information to generate compelling stories representing the user experience to influence and drive organizational change. · Maintain end to end responsibility of key AP process(es) and work with technology teams to understand, measure, and improve support systems. · Maintain project plans, assigning and tracking tasks to respective teams. Locate and identify sources of data, determine the validity of the data, and analyze the variance in the data between various systems and reports. Exceptional discipline of meeting deadlines while managing multiple projects. · Actively seek opportunities to increase agility by identifying future needs to evolve systems, processes, services and solutions to support strategic growth and development. · Support offshore transactional teams with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution. · Serve as a key business partner working directly with business leaders and cross-functional teams, presenting results of ad hoc business and statistical analysis and recommendations to senior management for optimal decision making. Define and measure quality metrics to ensure optimum customer experience. · Measure and monitor customer (payee) experience metrics and correlate back to measurable shared goals with internal business partners. · Demonstrate advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You have demonstrated experience managing the overall operational efficiency of a complex, global, and technical environment and hold deep knowledge in planning across broad groups of stakeholders. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.Key job responsibilities•Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle•Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals•Create and manage key reports and mechanisms in support of the business units including end-customer reporting•Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.•Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

AWS Global Deal Strategy and Programs (GDSP) is seeking a Sr. Mechanisms and Scale Specialist to drive lasting, scalable improvements across the organization. You will be responsible for creating, implementing, and refining durable mechanisms and mental models that enable GDSP to scale efficiently while maintaining consistency and high standards. This role requires customer facing experience in a Sales organization. You will also have strong analytical skills to examine existing workflows, identify bottlenecks, and implement solutions that scale processes and drive operational excellence. You will take ownership of complex initiatives aligned with GDSP's strategic goals, implementing unified processes and defining standard operating procedures across the organization. You will handle a wide range of responsibilities, including establishing and maintaining organizational communication standards, assessing and deploying processes that leverage AI tools to enhance productivity, helping establish a centralized function to support leaders in driving results, addressing repeatable needs across the organization, and identifying areas to help drive positive behaviors and improve alignment across teams, with the goal of creating scalable, repeatable solutions that empower leaders and teams to work more effectively. You will spearhead standardization and continuous improvement initiatives, going beyond creation to encompass the critical task of embedding these processes within the organizational fabric and driving their adoption across all levels. This role is pivotal in building and growing the foundation for consistency through the identification, execution, and delivery of scale-oriented initiatives.You will be a systems thinker passionate about creating scalable solutions, comfortable operating in ambiguity, and as adept at seeing the big picture as they are diving into details. You should excel at working autonomously, making sound judgments, and influencing all organizational levels. This role involves close collaboration with various teams to ensure successful execution of process improvement initiatives. Strong communication and change management skills are essential for guiding cross-functional efforts effectively. The ability to simplify operational processes and decrease the operational load on the business will be key to success. Familiarity with process automation and experience leveraging technology and tooling to create durable, scalable solutions is preferred.A day in the lifeAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- 5+ years of program or project management experience in a customer-facing organization ...