Project/Program/Product Management--Non-Tech

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operational data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.The CPI Team is seeking a Cluster Manager to oversee a team of Data Center Project Managers and serve as a liaison between our internal operational, technical, and business partners. Ideal candidates are energetic, strategic thinkers, and possess the ability to develop and deploy innovative solutions to address team challenges. This role requires a hands on approach to management that starts with understanding the problem and working with customers and partners to solve it. The candidate will have a high bar for quality, must have written and verbal communication skills, and must be able to leverage data to drive improvements within their team. The scope of projects that the team will manage include improvement of electrical, mechanical, fire systems, and building automation systems. A fundamental understanding of these systems is required, as the manager will be expected to technically understand the work the team executes on a regular basis.You will be required to manage the project workload and throughput of your team, prioritizing projects based on the impact to the business. You will be responsible for developing and sharing metrics that pertain to the team’s deliverables as well as managing the teams’ results against established deadlines. You will help drive improvements by working with partner teams to eliminate waste, increasing productivity and coach your team to do the same by delegating tasks and utilizing individual strengths.If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon data centers, then this may be the challenge you have been looking for! Only those who have worked within a data center environment or similar mission critical space need apply.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years managing and building project manager teams including hiring, mentoring, and coaching• 5+ years of experience working in data centers or comparable critical infrastructure in an operational space - Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar experience• 5+ years of experience in contractor management – (Mechanical, Electrical, General trades) ...

Amazon is seeking a Project Manager to oversee and coordinate the execution of successful new build infrastructure and expansion/retrofit projects in our Global Engineering Services (GES) Organization. This individual will lead a team of support personnel and coordinate the resources required to launch new and complex projects with the goals of achieving timelines, staying within budget, and driving standardization within our network. The Project Manager will manage medium to large capital projects with aggressive schedule commitments. The Project Manager will lead and coordinate schedule of multiple vendors at the same time, as well as interface at all levels of the organization.Key job responsibilitiesManage new and existing programs, successfully delivering difficult projects and goals across multiple organizations - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery - Owns program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Influence design and development of strategic processes - Work with program managers and business leaders to communicate and impact critical business initiatives - Develop, implement, and governs the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or sub-task - Provide accountability while reporting on status, asking for help, and immediately escalating issues and problems as necessary - Responsible for overall project schedule that enables the teams to be successful based upon the project milestones and Go-Live - Position includes travel up to 80% (Nationwide) A day in the lifeMonday- Travel to location (Uber, Airport, Rental Car) / 3PL Schedule Review Meeting / Emails / PO Approval / Inventory TrackingTuesday- Stakeholder Weekly Meeting / Site Walk/ Budget Report /Meetings / Project Incentive WorkWednesday- Safety Walk / Order Review with Procurement / Non-Inventory Review with Site 3PL / Risk Management / PMO ReportingThursday- Travel to home (Uber, Airport, Rental Car) / Emails / Meetings / Invoice Approvals / Risk Review / Safety ReportingFriday- Update Project Health Tracker / File Travel expenses / Book Travel 3 Weeks Out / Document Lessons Learned / Team Meeting / One-on-One / Project Meetings / Update Travel Calendar*** This role requires you to have exceptional organizational skills to maintain a successful work life harmonyBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree, or MBA- Experience in complex problem solving, and working in a tight schedule environment- 5+ years of vendor management experience ...

Customer Trust (CT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.This role supports the Buyer Risk Prevention (BRP) organization under CT, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).Responsibilities: - Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools - Instructional design to create learning content that best fits the needs of the learner and business. - Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently. - Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics. - Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content. - Manage and execute curriculum maintenance review and implementations cycles. - Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.- Mentor or coach new LXDs and apprentices on design and processes.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon AMXL (Extra Large) Learning and Development is looking for an Instructional Designer to lead the design and development of cutting-edge eLearning for our network of global leaders.If you are passionate about designing and developing world-leading learning experiences, this is your chance to make history. We are looking for a learning professional with an exceptional e-learning experience design and content development skill set to analyze our business needs and deploy tailored solutions for new products along the leaner journeys.Key job responsibilities- Analyze the audience, environment, technologies, content, and operational constraints to identify business relevant learning objectives and propose efficient and scalable training products.- Design tailored curricula considering UI, accessibility & DEI standards and trade-offs associated with selecting the best delivery methods.- Develop world-class learning products deeply integrated into employee workflows leveraging eLearning authoring tools and API integration.- Continuously evaluate and enhance solutions, considering factors such as quality, business impact, scalability, and sustainability.- Take a data driven approach to understand successes and improvement opportunities for the designed solution while establishing methods for ensuring both consistency and quality.- Partner effectively with technology, operations, and field teams worldwide.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 4+ years Storyline/eLearning development experience and experience using Adobe Creative Suite to enhance learning experiences ...

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation. About this roleYou will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.Key job responsibilities• Define product strategy and manage the product roadmap• Develop detailed business requirements, user stories, and product specifications• Work cross-functionally in developing an idea and gaining support from all stakeholders• Overseeing and owning the overall product development and delivery• Establish metrics and key performance indicators for success• Develop go-to-market strategies to drive awareness, education and selling partner adoption• Building strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risksBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Looking for an opportunity to make a global impact? Global Purchasing Program (GPP) owns cross-border inventory movements and import solutions for Amazon international stores. Our charter is to rapidly expand Amazon’s retail presence globally, partnering with business, technology, and product teams to bring Amazon’s selection and scale to our customers around the world.We’re looking for a program manager to join our team in driving important international inventory initiatives. The role requires a deep understanding of global supply chain logistics, inventory management best practices, international trade regulations, and good project management skills to support seamless and scalable inventory solutions. The scope will include projects with country-specific accounting and tax regulations, customer and vendor experience, and cross-stack application of solutions.To excel in this role, you will:- Be passionate about customer, vendor, and seller experience and deliver innovative enhancements on their behalf,- Be willing to “roll up your sleeves” and operate with limited guidance,- Have strong interpersonal skills, be able to influence both tech and non-tech stakeholders,- Bring analytical horsepower and a deep curiosity about how things work,- Possess highly advanced project management skills,- Be commercially savvy and have excellence business judgement,- Bring operational rigor, holding your stakeholders to highest of standardsThis is an excellent opportunity to be part of a growing business in an innovative team, and wearing multiple hats is a key part of our team ethos and we welcome applicants with the same mindset.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Wanting to make a difference? Join the team protecting Amazon customers from payment related fraud, misuse, and abuse. Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? How to help our Amazon Business continue to grow and where millions of businesses can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction?A team comprised of software development engineers, machine learning scientists, operation specialists, product and program managers, and many other team members; together focused on a mission that is customer-focused and innovative in solving complex challenges and promoting exceptional value through innovation and superior technical know-how.Our greatest strength is our team members, who through diverse backgrounds are appreciated and collectively strengthen our organization’s capabilities to deliver for our customers. Be part of a team where your actions as a Senior Program Manager could enhance systems and processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.We are seeking a Program Manager who can provide leadership to cross-functional teams and drive key initiatives while supporting our customers and key stakeholders.We are an agile team, moving quickly in collaboration within our business to bring new features while having fun along the way. If you can Think Big (make sure to check out the Amazon Blog reading about the Think Big and other Leadership Principles) and want to join a fast moving team, we would like to speak with you!Key job responsibilitiesStakeholder Management: Engage with machine learning and product leaders to influence and guide use of risk-based friction levers. Partner with leaders across Buyer Risk Prevention to minimize the friction experienced by genuine customers from risk mitigation actions such as CAPTCHA, One-Time Passwords, etc.Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established time frames. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.Collaboration: Partners with (advises and supports) the global process owners, Site leaders, Operation managers in identifying, defining and executing various process improvement projectsStandard Operating Procedure (SOP) Development: Build and document the SOP specific to the investigation and quality assurance processes, and work to deploy globally.Communication: Drive weekly meetings to review metrics including investigation quality, service level agreements, and system misses. Identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.About the teamPayment Risk's mission is to protect our Customers and Amazon from payment related fraud, misuse, and abuse. The Automation & Risk-based Friction team owns the product suite, mechanisms, and strategic initiatives designed to improve Payment Risk’s ability to (1) automate risk decisions on buyer orders and contacts, and (2) leverage risk-based friction to deliver a seamless experience that mitigates risk while building trust with genuine Customers.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Live aims to build the next generation of shopper-tainment, with a fun and entertaining way to shop. We are looking for a hands-on consumer product leader to help drive the evolution of live commerce experiences for all of Amazon, globally. This is a high-leverage role with a broad scope, and we are looking for you to have the ability to shape our thinking on how to evolve and differentiate the product offering in this space.Key job responsibilitiesThis role sits within Live's core and web experiences, and is supported by a large engineering team, UX designers, business intelligence SMEs. The Senior Product Manager Tech (Sr. PMT) is expected to work with marketing, content, and program managers to deliver great shopping and video experiences on behalf of our customers. The right person would have experience defining long-term product strategy, enjoys being customer obsessed, brings strong CX skills, technical knowledge and is comfortable with a high-level of ambiguity. They would be equally comfortable ideating on the next set of interactivity and fun experiences with UX designers, and in delivering low latency experiences on slow connections with our senior front-end engineers.They will craft and communicate a strategic roadmap and see to its execution. We move fast; and that allows PMs to deliver on a large impact in a short time frame. Our team actively invests in career growth, and we will work with you to chart a strong growth path forward. A day in the lifeYou will craft your product strategy, and then bring it to reality. You will become more comfortable working on products with complex tradeoffs. You will deeply understand and socialize our evolving needs to our customers, with your content, marketing and design partners. About the teamAmazon Shopping Videos (ASV) is an exciting new strategic program that harnesses the power of video to help millions of customers discover product inspiration, learn more about items they're interested in, and engage with talented creators and vibrant communities across the globe. We empower customers to effortlessly find relevant content and explore our expansive library of product-focused videos across our home experiences on desktop, mobile, and living room devices - as well as throughout their entire shopping journey on Amazon.We are very much a dynamic, startup-like initiative within Amazon, aiming to reinvent the way customers use video to shop. To achieve this bold vision, we are seeking motivated, thoughtful self-starters who can forge effective partnerships across our multi-disciplinary teams to drive continuous innovation.BASIC QUALIFICATIONS- 2+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Fresh Amazon Fresh Grocery team is looking for an experienced Program Manager to lead quality operations for our pricing strategy.In this role, you will maintain a high bar for our pricing quality to surprise and delight our customers across both instore and online channels. You will work cross-functionally with Category Managers, Marketing, Program Managers, and Support teams to deliver best-in-class value across the grocery space.Key job responsibilities-Lead proactive quality audits to deliver an excellent customer experience-Build roadmaps and uncover opportunities to improve pricing quality and effectiveness-Execute manual corrective actions and design automated mechanisms to prevent pricing errors-Contribute to director level pricing reviews to report on the quality of our plans-Consult with strategy teams to ensure all initiatives meet a high bar for quality-Partner with BI & Product teams to inform on tool or data improvements neededBASIC QUALIFICATIONS- 3+ years of with Excel experience- Bachelor's degree, or 3+ years of professional or military experience- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience ...

The Transportation Partner Experience team is seeking a seasoned Event Marketing Manager to act as a key workstream lead for some of our biggest proprietary events and lead some of our smaller event programs end to end. The ideal candidate has a proven history managing complex workstreams, is a strong project manager capable of overseeing multiple concurrent programs, and is passionate about creating impactful customer experiences. Your responsibility as an Event Marketing Manager will include executing event and creative strategy, managing a complex matrix of internal and external stakeholders, managing budgets, and providing status updates to leadership on owned programs. This person will be able to effectively own their assigned remit while rolling up their sleeves and getting stuff done – no detail will be too small and they'll never say "that's not my job". They’ll obsess over details, anticipate roadblocks before they become issues, embrace ambiguity, and deliver results.Key job responsibilities* Partner with experiential agency and internal creative team to design engaging and immersive event elements* Manage a complex web of business stakeholders to gather inputs when building event experiences and partner with them through the lifecycle of event planning, ensuring a high experiential bar is met and business goals are achieved* Partner with Event Lead where applicable to ensure workstream integrates seamlessly into holistic event experience and is represented in all event marketing collateral as appropriate* Communicate status updates to executive leadership on owned programs* Manage budgets and workback schedules* Ability to manage multiple concurrent programs, juggle competing priorities and ensure all deadlines are being met* Actively look for ways to improve process efficiencies and effectiveness* Support on-site execution of events. Ability to travel for onsite event execution and work across time zones.About the teamHave you seen the any of the Amazon delivery vehicles driving around your neighborhood? Did you know those drivers actually work for small business owners called Delivery Service Partners that partner with Amazon to deliver packages?The Transportation Partner Experience team (TPX) builds innovative and engaging community-focused products for external Amazon partners like Delivery Service Partner (DSPs). Small businesses are critical to many aspects of Amazon’s ecosystem and the TPX team helps these partners be successful by fostering community connections, accelerating learning opportunities, and providing customer feedback mechanisms on program and product initiatives and updates.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience using data and metrics to drive improvements- 2+ years managing expo or tradeshows for large scale events ...

Job summaryAmazon is reinventing on behalf of the business customer to offer the same ease and convenience that they have come to expect at home. Amazon Business is focused on building the most innovative Business-to-Business (B2B) buying, purchasing and management destination in the world. We are recruiting to make this vision a reality within the Business Payments Products organization to make the customer’s shopping and paying experience delightful.The RoleThe Business Payments Products team manages Amazon’s business credit programs. We are looking for a Senior Product Manager with proven experiences in thought leadership, product development, and detailed execution to own and drive the expansion and adoption of our business credit products. The successful candidate will work backward from the customer to innovate on product features, design the end-to-end customer experience for our credit programs and work with engineering teams to deliver the same. The scope of this role stretches across multiple Amazon organizations and requires close partnership with stakeholders with diverse backgrounds, as we look to create additional internal and external business opportunities further deepening the integration of our products with Amazon Business and external partners.The ideal candidate will be entrepreneurial, self-sufficient, and strong in more than one or all of the following areas:- Lead product definition – Own and drive the customer working backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents, including owning and driving them for your area of the business and product.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale.- Lead the product go-to-market process, user testing, defining and managing program metrics.This position involves regular communication with management on risks, financial performance and operational program metrics. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will also have superior analytical abilities and a track record of finding practical, simple and creative solutions to complicated problems without sacrificing quality or core functionality.Key job responsibilitiesDefine, own and execute the product roadmap. Propose and incorporate feedback from senior leaders in an ongoing basis to ensure the roadmap meets the needs of customers and business objectives through a multi-year plan.About the teamThe Business Payment Products (BPP) team leverages partnerships with third party financial institutions/ Non‐banking FI [FIs / NBFIs] to:- Enhance the E2E payment experience by creating disproportionate value for businesses purchasing on Amazon Business (AB)- Drive customer engagement and adoption of AB globally by developing payment products, features and services that generate High Value Actions (HVAs) to increase share of wallet- Maximize Amazon’s free cash flow through the development of financial services programs for business customersBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.We are currently seeking an energetic Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments, and goals.If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!A day in the lifeA day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• 3+ years experience managing projects in data centers or comparable critical infrastructure.• 3+ years experience in Construction or Project Management.• 3+ years experience in Vendor Management ...

Do you want to be part of one of the fastest growing businesses within Amazon? Come join us in B2B Payments and Lending as we build best-in-class financial and payment experiences supported by robust security and fraud management solutions. We support Amazon’s rapidly growing B2B business (Amazon Business) across North America, Europe and Asia with our flagship products including invoice, line of credit, and a small business co-brand credit card.Key job responsibilitiesWe are looking for a passionate Fraud Manager with a proven record of managing and optimization large scale fraud management systems and processes. In this role, the candidate will be responsible for supporting new country launches by ensuring the appropriate controls, monitoring, and reports implemented. The candidate will work cross functionally with business, payments, science, and operational teams to protect our business and enable growth.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud. With AWS you can requisition compute power, storage, and other services–gaining access to a suite of elastic IT infrastructure services as your business demands them. With AWS you have the flexibility to choose whichever development platform or programming model makes the most sense for the problems you’re trying to solve. You pay only for what you use, with no up-front expenses or long-term commitments, making AWS the most cost-effective way to deliver your application to your customers and clients. And, with AWS, you can take advantage of Amazon.com’s global computing infrastructure, that is the backbone of Amazon.com’s multi-billion retail business and transactional enterprise whose scalable, reliable, and secure distributed computing infrastructure has been honed for over a decade. The AWS Security team is searching for a motivated individual to assist the Law Enforcement Information Program with processing information/data requests received from law enforcement. You will be responsible for working closely with the Legal Department, and in particular its Law Enforcement Response team, to respond to law enforcement requests (e.g., subpoenas, search warrants) received from government agencies located in the U.S. and elsewhere. AWS is seeking a talented individual who can contribute to this critical function as the company continues to grow and scale around the world. Your principal duty is to help make sure that requests are processed professionally and expeditiously, all while ensuring the privacy and security of business and customer information in accordance with the law and with AWS's various policies and procedures. This requires high judgment and experience dealing with challenging and ambiguous situations. Because law enforcement requests are global in scope, you must be able to interface effectively with AWS attorneys, and other technical and non-technical personnel, located in other countries. Key job responsibilitiesEvaluate and respond to law enforcement requests in a manner consistent with the privacy and security of business and customer information, in accordance with the law and with AWS' various policies and procedures.Utilize a combination of manual and automated tools to compile information potentially responsive to a particular law enforcement request. Communicate verbally and in writing with AWS attorneys and other internal partners, service teams and stakeholders. Coordinate with multi-team partners to resolve requests and improve policy, procedures, and tooling. Assist in the identification of patterns and trends that might be evident from the processing of certain law enforcement requests. Assist with the delivery of program metrics and provide input for metrics improvement and overall program process improvement initiatives.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience- 7+ year of experience in information security and understanding of web services, distributed systems, and web application development - 7+ year of experience with making and/or responding to law enforcement requests- AWS Cloud Practitioner Certification of other equivalent cloud computing environments certification ...

The Logistics for Good is seeking an experienced Program Manager for our Food Security and Natural Disaster Recovery initiatives.Logistics for Good's mission is to utilize Amazon's transportation and logistics resources for social impact. We strive for solutions that benefit customers experiencing food insecurity and natural disasters.As the leader in this role, you will collaborate closely with internal transportation and logistics teams, as well as various departments across Amazon. Additionally, you may engage externally with community leaders, governmental bodies, and nonprofit organizations to drive meaningful change.To excel in this position, you must possess a strong dedication to customer satisfaction, proficiency in project management, and the ability to navigate through ambiguous challenges. Success in this role will require defining and measuring success metrics effectively.This position is based in Bellevue, WA.Key job responsibilitiesIn this role, you will support a portfolio of initiatives and be responsible for:- Gaining alignment and commitment for initiatives with cross-functional partner teams- Creating program execution plans- Delivering initiatives alongside partner teams- Defining and measuring success metrics- Driving improvements metrics and program execution mechanisms- Writing documents including program proposals/plans and executive status updatesBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are looking for a Senior EHS Program Manager to join our Prime Air team and ensure the safety and compliance of our operations. You will partner with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, Ergonomics, Workplace Health & Safety (WHS), Environmental Program Managers and others, to execute safety policies and adhere to all applicable local, regional, and Amazon regulations. You will also lead continuous improvement initiatives to reduce safety and ergonomic risk in our processes and create a safe and healthful working environment for our Associates.As a Senior Program Manager, you will also communicate effectively and clearly with cross functional Teams and influence change through providing comprehensive risk assessments and safety data analysis. You will instruct and train Operations Leaders in safety policies and assist the operations site teams in incorporating our safety standards at their site. You will identify best practices and incorporate them into our standards to continuously improve company safety policies. You will train and drive compliance at multiple locations.You will support multiple projects at once and handle complexities and ambiguity. You will have a deep understanding of the particularities of the region you support and be able to make decisions with appropriate justification based on data, facts, or legislation. You will negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations. You will deliver results independently and with limited guidance.Key job responsibilities-Develop and implement safety policies and procedures that comply with all applicable Amazon WHS Policies and local/regional regulations-Lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes and ensure a safe and healthful working environment for our associates-Monitor and evaluate the safety performance of the Prime Air operations and identify areas for improvement and risk reduction-Communicate effectively and collaboratively with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, and others, to provide comprehensive risk assessments and safety data analysis, influence change and promote a safety culture, execute the Safety Management System, report and communicate safety performance metrics, and give feedback and suggestions-Train and coach Operations Leaders and associates on safety policies and best practices and assist the operations site teams in incorporating our safety standards at their site-Support multiple projects at once and handle complexities and ambiguity with minimal guidance-Make data-driven and evidence-based decisions and justify them with appropriate rationale and documentation -Conduct regular and comprehensive site WHS and safety audits to ensure accuracy and compliance of recordkeeping, workplace organization, associate behaviors, equipment, and processes to global WHS and safety standards and local regulations and implement solutions to eliminate exposure to risks and prevent injury at all sites-Assist in the investigation of the root cause Health and Safety issues put forward by Prime Air employees-Support new launch sites including initial site inspections, identifying accountability, purchasing and site readiness reviewBASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree in safety management or a related field- Certified Safety Professional (CSP) or Safety Management Specialist (SMS) certification or equivalent- Experience in conducting risk assessments and root cause analysis- Experience with ISO 12100 - Safety of Machinery and IEC 31010 - Risk management - Risk Assessment Techniques; and OSHA CFR 29 1910- Experience in implementing safety policies and procedures- Experience in working with cross functional teams and stakeholders ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is seeking a self-starter to join the AWS Energy team in pioneering the future for data center utility power by developing and executing the strategy by which AWS delivers energy projects and partners with electric utilities and energy companies across the Americas. This individual will define the end to end (generation, transmission, distribution, backup power) power strategy for scaling and operating AWS’ diverse, low-cost energy supply. In this role, you will manage multiple, large scale and technically complex power infrastructure projects across multiple geographies by facilitating close collaboration between both internal and external stakeholders. Within the overarching strategy, this individual must be resilient in exploring and discovering new supply opportunities (that delivery both near term capacity with an accelerated path to net-zero carbon supply), ultimately converting them into tactically sound and executable energy projects while working to reduce energy capital and operating expenses. Internally, responsibilities outside of implementing the defined strategy include reporting status, risks, mitigations and successes to C level and VP level leadership, as well as influencing multiple cross-functional partner teams in the overall data center capacity delivery business process. Externally, this role takes ownership of managing utility interactions, coordinating efforts between real estate, engineering and planning teams in site evaluation, project engineering, scheduling and budgeting, including influencing and contracting with the utility, EPC and/or Owner’s Engineer to meet AWS’ needs. The individual will work in an integrated team to implement a strategy that meets and exceeds AWS’ energy program requirements while delivering projects on time, with tangible reliability and cost-saving results. The ideal candidate will possess a strong energy background and a proven track record of developing and delivering on innovative energy projects. Experience working with regulated electric utilities to develop, contract and deliver medium and high voltage power infrastructure, including related tariffs and supply agreements, is a must. In this role, you will negotiate and execute power supply contracts across AWS regions and create innovative supply structures that integrate our renewable energy portfolio and Support the growth of clean energy via utility partnerships. The right candidate will have a demonstrated ability to think strategically about the business, operations, and technical challenges, with the skill-set to drive tactical execution of project schedules, contracts, initiatives and team goals. The candidate must have experience in reliably driving initiatives to completion in high speed, constrained and ambiguous environments, with practice in escalating and reporting to many organization leaders and teams across multiple levels. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these partners, you will be responsible for ensuring energy requirements needed to support AWS’s global infrastructure expansion are met.Key job responsibilitiesLead the development and execution of a comprehensive utilities strategy for AWS data centers for new and Machine learning regions• Manage multiple Utilities, EPC and Owner's Engineers to deliver MV and HV power infrastructure, including negotiations and contracting.• Develop and execute energy strategies that leverage capital projects (utility grid connections, high voltage substations, energy storage, etc) to reduce long term energy costs. Manage capital budgets for electrical infrastructure and energy projects.• Work collaboratively with Amazon CFE/RE team to support the development of strategic energy sourcing opportunities• Execute electricity supply contracts that create new clean energy capacity on the grid (through utilities), reduce cost, minimize risk and leverage opportunities that benefit Amazon• Manage a portfolio of complex energy projects• Collaborate with internal teams and regulated utilities on the implementation and management of energy projects to meet the business timelines.• Identify and develop innovative cost savings projects (capital and operational) and initiatives related to energy infrastructure and supply.• Responsible for completing due diligence on in-market opportunities and developing those opportunities into cost savings for the business.• Work with utility regulators to develop policies and guidelines that enable broader AWS strategies and objectives.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Our team is accountable for the full lifecycle of utility power delivery to existing and future AWS data centers throughout North and South America. We are uniquely positioned and encourage to execute innovative energy solutions that accelerate our sustainability goals, improve power reliability and optimize costs.Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skill set. Here at AWS, we embrace our differences and are committed to furthering our culture of inclusion.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required in Engineering/Business or other technical field- 5+ years of experience working in utility/energy industry in a commercial/business development or technical role- 2+ years of power transaction or contracting experience in US East (PJM, MISO, SPP, SERC) energy markets- 2+ years of experience performing financial models and analysis on rates and energy cost, negotiation interconnection agreements and related contracts with utilities and contractors- 2+ years of experience managing multiple million dollar power infrastructure contracts with external stakeholders t ...

Amazon Grocery Logistics is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional programs. The ideal candidate for this role is excited about the opportunity to make customer-facing changes and drive cost improvements for the business. This role require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.- Building strong partnership with operations field leaders to understand improvement opportunities.- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.- Innovating to improve customer experience and continuously remove cost from our fulfillment network.- Designing new metrics and enhancing existing metrics to support the future state of the business.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Do you want to lead the journey of building the next-gen global transportation network using intelligent routing algorithms & systems that power the delivery of packages? Are you up for this challenge? We are looking for a Principal Product Manager that will lead the innovation and exploration that would drive the future of Middle Mile Transportation at Amazon. Amazon's Middle Mile Transportation Technology team is chartered with building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers.Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. As part of this team you will work with executive leaders, engineering, science and operations stakeholders to drive process improvement, generate ideas, validate entitlement and then produce a path to production. You will define product strategy, develop the product development roadmap, and drive execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization. Key job responsibilities - End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network - Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind - Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers - Designing and implementing feedback mechanisms to drive performance and cost improvement in processes - Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future - Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyBASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- 7+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESMs) that can manage working relationships with global organizations, develop a long term Professional Services strategy, and execute that strategy within our accounts. The ESM is a trusted advisor to our largest and most committed customers. The role includes all aspects of relationship development, business development, professional services sales, and project delivery oversight across their accounts.Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Engaging with customer executives to understand their business drivers and priorities* Educating customers on AWS services and the business value they enable* Inspiring customers to envision the art-of-the-possible with AWS* Developing cloud adoption strategies for our customers that accelerate business outcomes* Creating, identifying, growing demand for AWS Professional Services* Leading innovation and scoping workshops with customers* Shaping deals, including estimations, proposals, pricing, and business cases* Creating, negotiating, and executing Statements of Work (SOWs)* Identifying risks and mitigations related to opportunities and project deliver* Overseeing project delivery to ensure results and customer satisfaction* Acting as the single point of contact for customer executives; developing deep, trustful relationships* Coaching customer and partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...