Project/Program/Product Management--Non-Tech

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The ITS Content team is seeking a curious, self-motivated, and experienced program manager to help us refine content through data tracking and content monitoring. An ideal candidate will want to be part of a team that continually thinks about ways to craft content that more effectively enables Amazon employees to resolve their own IT issues. In this role, you’ll support the IT content team by owing strategic programs designed to leverage data to improve content at scale. We’re looking for a candidate who can exercise high editorial judgment in communicating across a large global org. We’re looking for a strong program manager to own and scale a content-monitoring program that improves our ability to inform our customers, Amazon employees, about Amazon IT products and services. In this role, you’ll collaborate with internal stakeholders to create strategies that best support our colleagues, as well as measure the effectiveness of customer-facing content and devise strategies for ongoing improvement. You will work with internal stakeholders and teams to understand their content and engagement needs, develop detailed proposals, and manage the completion of plans for the IT Services content team.This role is for you if you are a strong communicator with program management skills and experience. The work will be 50% editorial and 50% project management. You are comfortable taking initiative, operating at a global scale, understanding cultural and local preferences, and working across teams in an agile environment. You work well with peers who are level-headed, top-notch performers who insist on high standards, advocate passionately for customers, and proactively take the lead when necessary. Key job responsibilities* Optimize Amazon’s internal IT knowledge base content through deep dives and data analysis* Manage content requests from stakeholders* Consult with stakeholders to define business objectives and deploy a set of actionable and targeted testing plans across multiple customer segments* Identify emerging content topics and develop proactive plans with stakeholders* Develop and execute a broad content portfolio program from planning through post-launch measurement.* Create and evangelize strategies to measure and improve content quality, maintainability, and usability and get agreement from stakeholders to execute against these strategies* Gain support for recommended programs using strong written, verbal, and visual communication skills.* Collaborate with customers at all levels to gather requirements, define objectives & deliver results.* Build and maintain documentation deliverables, dashboards, and communication materials for portfolio programs.* Present and lead conversations about projects, issues, solutions, and strategy to leadership and stakeholders.* Host and/or facilitate sessions to deeply understand the impacts of system or process changes and aggregate feedback across verticals and global teams.* Prioritize effectively and communicate clearly across all levels of the organization.* Deploy metrics to track progress against program metrics, report monthly on progress, and define annual goals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- - 5+ years editing and/or content creation experience- - Experience owning program strategy, end to end delivery, and communicating results to leadership- - Bachelors Degree in English, Marketing, Journalism, Communications or related field- - Experience copywriting and editing documents, managing content/editorial calendars- - Demonstrated program management skills with experience in influencing others and advocating on behalf of the customer- - Demonstrated ability to use data and metrics to back up assumptions, recommendations and actions- - Demonstrated ability to manage multiple, competing priorities simultaneously- - Demonstrated ability to navigate ambiguous situations, identify/solve for blockers with minimal guidance, influence, build cross-organizational partnerships ...

Global Specialty Fulfillment (GSF) is at the forefront of ultrafast fulfillment and delivery innovation and we are in the midst of building the next big thing. We have a unique operating model that is a first for Amazon and are looking for top talent to innovate on behalf of our customers. As Product Manager of Delivery Ops Integration, you will lead a bunch of program and product managers to build, optimize, and scale Sub-Same Day (SSD) delivery network. The leader will have a talent and passion for leading teams, inventing, and scaling operations with the ability to influence leadership at all levels across retail, operations and software development. In partnership with engineering stakeholders, the Product Manager will lead the development and execution of the technical and operational roadmap for cost and quality. Responsibilities include: - · Work with stakeholders and cross-functional teams to ideate, design, implement and roll out products, programs and processes that improve operations in SSD Delivery - · Developing and utilizing data inputs and KPI’s to inform operational adjustments and strategic roadmaps. - · Define and create processes that will scale to meet growing business demands. - · Partnering with Directors, Sr. Managers, and other key operational and technical leaders across the organization.Key job responsibilitiesCoordinating closely with internal and external stakeholders worldwide to proactively identify, optimize, track and report performance.Developing and utilizing data inputs and KPI’s to inform operational adjustments and strategic roadmaps.Define and create processes that will scale to meet growing business demands.Partnering with operational and technical leaders across the organization.Stakeholder management and ability to influence/partner across various business and tech teams (vertically and laterally)The ability to speak with data and utilize data to provide insights into decisions being madeStrong communication skills (knowing and adapting to audience), especially when dealing with complex problemsHighly adaptable/agile when it comes to changing conditionsAbility to thrive in ambiguous situations where the solution is not clearly definedOwn diving deep into specific areas and identifying problems to assess opportunities through product discovery conversationsOwn project prioritization and managing feature trade offsOwn driving requirements and alignment across R2L and Amazon Delivery leadershipBASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers doing business on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Schedule Requirements: Sunday - Saturday with five days in office Key job responsibilities• Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment.• Build good relationships with Selling Partners across the program; proactively build joint business plan action items. • Responsible for inbound and outbound phone contact with Selling Partners.• Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.• Liaise with other departments as required to resolve Seller issues and questions.• Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.• Provide prompt and efficient education and service to Amazon Sellers including appropriate escalation of Sellers' issues.• Identify proactive documentation of operational procedures required to tackle known risk related patterns.• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed. • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.• Demonstrate good time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.• Proven ability to work in fast paced, ambiguous environment where decisions are made without compromising on customer experience.A day in the lifeThe Account Health Support (AHS) Risk Manager relies on good judgement to plan and accomplish goals and will work under very limited supervision of the Program Manager. Good individual problem-solving and analytical skills are used to authenticate complex transactions and accounts. The successful AHS Risk Manager is an expert communicator and problem solver obsessed with Seller success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Seller’s behalf. The AHS Risk Manager takes full ownership of their functional issues, offers high quality solutions, and are the champion for proactive improvements. They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience. The AHS Risk Manager is responsible for engaging in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals. They apply risk-management best-practices and methodologies to mitigate issues they manage, improve processes, and resolve blocking problems. AHS Risk Managers specialize in multiple policy verticals based on complexity. As a Subject Matter Expert, they are able to multi-task utilizing a wide variety of tools to navigate Seller accounts, research and review policies, and communicate effective solutions. They utilize this expertise to make decisions regarding viability of actionable steps taken to resolve the issue and own risk assessment decisions based on severity. They interact with our Sellers using multiple communication mechanisms with objectives of coaching and helping them with account health related topics. Up to 70% of their day could be inbound and outbound phone contact. The successful AHS Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing. The ideal candidate demonstrates ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. The candidate may have experience in specialized investigations or escalations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision and a high degree of accuracy. AHS Risk Managers are tenacious, enthusiastic, and passionate about the employee and Seller experience.We are open to hiring candidates to work onsite out of the following locations:Tempe, Arizona (PHX12)About the teamThe Account Health Assurance (AHA) program is designed to reduce Seller fear of enforcement and demonstrates Amazon's willingness to invest in Seller Success. AHA is designed to give Sellers greater peace of mind and confidence that their account would not be deactivated, by stopping account deactivation for Amazon Sellers who maintain excellent account health. Apart from changing perception, it is better for Amazon, Customers, and Sellers to keep Sellers selling by working with them to proactively fix any issues that affect their account health in lieu of account-level enforcement.BASIC QUALIFICATIONS• Bachelor’s degree in applicable field from an accredited university or 2+ years Amazon experience.• Proficiency in both written/verbal English. Additional language proficiency will be an added advantage.• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.• Good investigative skills to find the root cause of metric issues and the ability to provide actionable solutions to Sellers.• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.• Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Demonstrated experience working with cross departmental teams with proven collaboration skills.• Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.• High level of integrity and discretion to handle confidential information.• Ability to compose a grammatically correct, concise, and accurate written and verbal response. ...

At Amazon Web Services (AWS), Security is our highest priority. The Regulatory Operations team within AWS Security Assurance is responsible for demonstrating the security controls of services offered by AWS. At AWS' scale, we invent new ways to provide the highest level of assurance to our most regulatory conscious customers.We are looking for a person motivated to take on challenges with a technical background to be part of a growing regulatory team that analyzes AWS controls and articulates compliance to regulatory agencies. As part of the team, you will be seen as an expert in how AWS control systems and processes meet security and compliance standards. You will be a key liaison with AWS service teams, infrastructure teams, AWS Security, and related Amazon corporate teams. You will have the ability to dive deep, understand, document, and communicate IT systems and processes, and be able to drive innovative process changes through multiple organizations and teams.You are someone who loves working across many stakeholders to design solutions for complex compliance challenges. We have a team culture that encourages ownership, diversity, inclusion, and innovation. We expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.The successful candidate is expected to be a leader who can deliver through high performing, diverse Security partners and who understands and sets a high bar for all parts of security. . Key job responsibilities- Participating in regulatory relationships, examinations and responsiveness.- Lead and manage areas of examination with excellent project management skills.- Communicate to team leads on the status and key deliverables of team initiatives, seek diverse opinions and coordinate improvement efforts.- Fielding and addressing requests for team support in collaboration with internal stakeholders. - Dive deep into the operations of AWS compliance programs to develop broad domain and technical understanding of regulatory and customer expectations to drive process improvement initiatives.- Operate a quality rhythm of the business for managing regulatory expectations.A day in the lifeYou will interact with various levels across Amazon to manage the collection and communicate information. You will serve as a point of contact and liaison with regulators. You will lead the strategic approach to the unique expectations of the regulator(s).You are a security expert that translates security policies, regulatory requirements, and customer expectations into security outcomes for Builders. We surface risks and develop effective mitigations to enable AWS Security Assurance to exceed our customers’ expectations.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor's Degree in Computer Science or other related fields, or equivalent experience.- 5+ years of experience in project/program management in a technical field. - 3+ years of IT security audit, compliance and/or relevant regulatory experience. ...

Ring Marketing is seeking a Creative Program Manager to lead marketing projects, and operations initiatives. You will manage the execution of deliverables for product launches and marketing campaigns that support high-visibility, high-impact business goals. You will also contribute to building and implementing workflow tools and scalable processes that help Ring Marketing deliver on our project roadmap.The ideal candidate will have bias for action and experience overseeing complex creative programs with a high degree of ambiguity. In this role, you are the hub of the creative and design team, valued as a go-to resource on project details, timelines, and day-to-day tasks. You seek to be a true owner and drive relentlessly to raise the bar. You have a deep understanding of the creative process and are able to clearly define roles and responsibilities for cross-functional teams, make trade-offs, meet deadlines, and proactively provide solutions to address risks and blockers. You are skilled at managing expectations with partner teams, comfortable with change, and thrive when solving problems in short order. You relish having a positive impact on team culture.Key job responsibilities• Manage multiple, parallel projects working with designers, writers, producers, business leaders, and external vendors.• Manage end-to-end process and mechanisms for content creation including defining prioritization criteria, schedules, stages and gates, and stakeholders’ role and responsibilities.• Ensure all deliverables are meeting business partner expectations, including adherence to established timelines and budgets.• Uphold standards and best practices methods.• Ensure the creative team focuses on priority projects, knows the project vision, objectives and requirements.• Work with UX team, web development, and ecomm teams to build new website modules and components.• Collect and synthesize input from stakeholders and share out to the creative team.• Communicate to the creative team project status, flagging and troubleshooting potential issues.• Create, maintain and disseminate project information to stakeholders and senior management.• Remove roadblocks, disambiguate situations that impede designers and other stakeholdersimprovements where relevant.• Facilitate effective creative reviews and alignment meetings with senior leaders, business partners, stakeholders, and agencies.A day in the lifeA Ring creative program manager begins their day reviewing project timelines and emails. They might attend a kick-off meeting for a new campaign or check in on projects in progress. Throughout the day, they coordinate with designers, copywriters, UX teams, developers, and e-commerce stakeholders, ensuring all elements align with brand guidelines and technical requirements. They schedule and facilitate creative reviews, gathering feedback and managing revisions. They work on developing assets for campaigns and collaborate on building new modules and components for the site. Between meetings, they update project schedules, address bottlenecks, and communicate progress. They assist with project prioritization and resource allocation. Their day concludes by preparing for upcoming presentations and planning the next day's priorities, serving as the central point of contact for all project-related matters.About the teamThe Ring Marketing Team is a dynamic group of professionals dedicated to delivering innovative creative and design solutions for a variety of company initiatives. Their expertise spans across product launches, events, and comprehensive marketing campaigns, ensuring that Ring’s brand message is consistently compelling and effective. By combining strategic thinking with artistic flair, this team plays a crucial role in enhancing Ring’s market presence and engaging customers through visually striking and conceptually rich content.BASIC QUALIFICATIONS- 3+ years of experience as a Design Program Manager, Producer, Account Manager, Creative Project Manager, or similar role with a creative agency, design studio, or in-house team- 5+ years of marketing experience- Excellent verbal and written communication skills across all levels of leadership- Experience using and optimizing workflow tools and creative processes- Experience managing creative work across product, brand, strategy, marketing, sales, or advertising initiatives (including integrated campaigns, social, digital, print, photography, video, out of home, etc.)- Bachelor’s degree or equivalent professional experience ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Transportation Engineering Services Benchmarking team as a Program Manager.The Program Manager will play a critical role for defining process within the Transportation Execution team and benchmark the processes within the different business units globally. They will be responsible for defining Amazon values and technology with the best of lean management and six sigma to achieve excellence. The team will benchmark processes across Pre-Construction, Construction, Engineering, and Start up.Key job responsibilitiesDemonstrate high bias for action with strong ownership. Must be detail oriented but can move quickly to produce deliverables. Can deal with lack of established controls and navigate ambiguity. Effectively communicate to stakeholders and team members for KPIs and status of projects. Must have a thorough understanding of construction cost processes and areas in which savings can be realized. Demonstrate ability to analyze construction costs on site and at program level. Demonstrate the ability to pull and process large sets of data that need scrubbing to ensure the data is clean, as well as the ability to produce important metrics and guide stakeholders with data. A day in the lifeSupport Execution team meet Cost data governance and standards. Provides subject matter expertise and implements cost controls and compliance measures to ensure data fidelity and standardization. Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Construction Cost Management team works with construction managers and cross functional teams to ensure program-wide cost and data reporting compliance. The team establishes KPIs and deep dives cost trends for leadership, while identifying cost opportunities. When needed, we create tools and mechanisms to track and report on costs.BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 4+ years of construction cost management experience- 4+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 2+ years of data visualization and reports tools experience ...

We seek a Program Manager that can apply customer obsession towards building programs that support Amazon's Black Business Accelerator. Your work will directly help build sustainable equity and growth for Black entrepreneurs by enabling their success as sellers. We are seeking an experienced Amazonian with a high-judgment and a deep business orientation that could be used as we innovate internal alliances with other Amazon Teams to build our new SBD go-to-market strategies.This highly visible role will internally work within Amazon to build go-to-market (GTM) strategies, drive revenue, establish partnerships, with leadership across the company to propel and amplify business growth of the undiscovered and small business partners on the Amazon stores. This can include deal management or partner development with other programs, like AWS or Alexa, to drive GTM plans for a product or service for the SPs in USBA.The ideal candidate is highly motivated, extremely organized, and collaborative orchestrator. They are a skilled facilitator and have an unbridled passion for data and strategy, with strong brand marketing, leadership, and stakeholder management skills. Key job responsibilitiesKey job responsibilities • Owns the Internal Strategic Amazon Partnership model critical to recruit new and existing selling partners into the Undiscovered and Small Business Accelerator. As the dedicated team focused on increasing benefits, solutions and pathways for Black, Woman-owned and Hispanic business owners to success on Amazon.• Owns the development and launch of an internal council focused on increasing opportunities for undiscovered businesses from diverse populations• Creates, optimizes and drives adoption of critical mechanisms required to ensure long term expansion and success• Plans and executes round table discussions with key external and internal stakeholders• Works with key internal and external stakeholders, including the BBA Advisory Council, to identify, drive and scale solutions that benefit Black business owners• Track and report program learnings and effectiveness to internal stakeholders • Look around corners to sport emerging issues and proactively lead the development and execution of new opportunities• Manage and collaborates with a large group of stakeholders to inform program benefits A day in the lifeThe candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of BBA participants by mapping proposed solution to the expressed pain point of the selling partners. They will think strategically about how to develop and report metrics and KPIs that will inform the BBA Advisory Council and internal council agendas. They will think creatively on how the BBA Advisory Council expertise and executive presence can be used to drive collaboration with other organizations in the space. The candidate embraces ambiguity, ramps up quickly on complex issues. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results.About the teamThe Sustainable Business Development team pursues strategic opportunities with internal and external partners to afford both managed and self-managed selling partners access to critical business resources - such as capital, community mentorship, and customer acquisition solutions. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Amazon Fresh Grocery Team is looking for a Sr. Product Manager - Growth to be a single threaded leader responsible for delivering key insights on our business health in order to drive business and operational planning. In this role, you will be responsible for converting data into actionable business insights. The ideal candidate is an analysis expert who leverages a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge, and ensure data quality and build scalable tools. In this role, Sr. Product Manager - Growth will work across Business, Operations, Supply Chain, Product, Technology and Finance Teams to lead new, high impact projects. The role requires innovative thinking, deep dive abilities, and strong written and verbal communication skills. As Sr. Product manager leading growth programs you will be responsible for delivering high visibility programs that that improve the end-end grocery experience for our customers and have a sizeable impact on customer retention and acquisition. This is a highly visible role with direct, ongoing impact to the P&L and our customers’ experience, and we are looking for an exceptional candidate with a proven track record in delivering results in ambiguous, high-paced environments who is passionate about data analytics.Key job responsibilities• Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.• Participate in strategic and tactical planning discussions, including owning specific workstreams• Own the development and maintenance of new and existing solution artifacts which are focused on driving efficiency within the business via analysis, metrics and reporting dashboards• Drive cross-functional strategic initiatives to improve the S&OP process, forecast accuracy and cost.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the “go to” team member for resolving business escalations. The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel. The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support global external payment partners to push excellence and a world class customer experience. This role will also partner with internal stakeholders to identify points of friction, propose requirements for business expansion, and advocate for the customer experience. This role is required to serve as a hands-on analyst and partner manager - resolving escalations, using data to identify areas of improvement, and supporting projects. Key job responsibilitiesAs a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon· Facilitating operational relationships with third party partners and internal customers — holding partners accountable for performance and contractual commitments· Identifying operational gaps in new offerings and setting operational requirements for new projects· Managing medium to large sized business operations projects· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch· Working with technology teams to drive payment processing performance improvement and resolve customer-impacting issues· Defining metrics for assessing performance and trendsBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ years of driving end to end delivery, and communicating results to senior leadership experience ...

As a Program Manager for Amazon Ads Brand Innovation Lab, you will be responsible for leading medium to large scale projects from initiation through delivery within larger business change programs. In this role, you will gather requirements from appropriate business owners, and internal partners, write clear and detailed functional specifications, prioritize programs, features, and drive technical scoping as needed. You are responsible for leading and developing complex global programs, projects, tests and research in order to drive programs across lines of business (LOB) to deliver customer-centric solutions that meet multiple stakeholder re. Utilizing program management and project management best practices, partnering with advertisers, sales, supply chain teams, finance, management, product and program stakeholders. The ideal candidate will have experience in gathering requirements from appropriate business owners, development of clear and detailed functional specifications and technical scoping as needed. The Program Manager will build relationships between teams where direct influence is required, serves as primary escalation point for project team members, and is able to balance trade-offs and priorities in order to drive multiple organization impact. The candidate will have experience in identification, selection, scoping and leading process improvement projects at a business level. In addition, the ideal candidate will have a track record of delivering results, developing and effectively utilizing metrics and key performance indicators (KPIs) and successfully managing risks, requirements and stakeholder expectations.This position requires a customer-centric, solution-oriented candidate with a combination of experience developing and leading for leading medium to large scale projects, and an analytical mindset to develop solutions that are organized and simple to understand. This is a highly visible position that will interact at all levels across multiple lines of business. Become part of this unique opportunity to make history defining the evolution of advertising.Key job responsibilitiesThis role will be responsible for the optimization of procedures, process, and best practices. You will be responsible for the execution of a defined strategy that can require tailored adjustments to production or deployment plans which are determined by using your knowledge and skills to decide which changes are most effective to satisfy goals. • You will design short and long-term solutions across both internal and external teams, including supply chains, delivering on campaigns in partnership with other teams, with limited oversight or guidance.• You influence your team and you will work often across internal and external teams to meet goals.• Working on multiple projects at once will be standard and at times, you may work on a program-scale deliverable.• While your work is tactical, you are learning to be strategic.• You will identify and define risk-mitigation contingencies and define how to capitalize on their opportunities.• You represent the interests of the Amazon Ads organization, advertisers, and our end-customers with partners and encourage vendors to prioritize these initiatives without introducing new costs, complexities, or risks.• You are able to understand and manage difficult efforts and you use your knowledge to communicate clearly with your customers/partner teams/stakeholders. • You are able to mitigate immediate risks and determine when to escalate problems/issues that arise. • You're responsible for effectively managing your time and making trade-offs between time vs. quality vs. resources. About the teamAt Amazon Ads Brand Innovation Lab, we operate across a complete cycle of innovation, from incubation to iteration, and integration, where we integrate our innovations into complete products or features. In the earliest stage, we incubate first-of-their-kind, strategically significant programs which utilize multiple aspects of Amazon's canvas, from Prime Video to Amazon Music, Devices, Stores, and much more. We're looking for an accomplished program manager to play a vital role on the Brand Innovation Lab team across all verticals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you interested in leading growth initiatives for one of Amazon’s most significant and fastest growing businesses? Selling Partners offer hundreds of millions of unique products and are a critical to delivering on our vision of offering the Earth’s largest selection and lowest prices. The Amazon Marketplace enables over 2 million third-party selling partners in eleven marketplaces to list their products for sale to Amazon customers across the world. Within our WW Marketplace business, International Seller Services (ISS) oversees the recruiting and development of Selling Partners for all of our international marketplaces (e.g. UK, Germany, Japan, Middle East etc.). ISS also enables global selling, helping Sellers in one country expand and sell internationally. US Global Sales (USGS), within ISS, is chartered to facilitate global selling for US based Selling Partners who are either already established in Amazon’s US store or are new to Amazon and looking to sell internationally.This role will focus on leading strategic and/or performance critical products and programs. You will develop a strategy and product vision for US sellers’ global expansion working closely with multiple products teams across WW Amazon Stores. You will identify and implement critical mechanisms to manage implementation of delivery performance initiatives, including goal performance, business review, and multi-year planning. The role requires a detailed understanding of and ability to balance product, technology, and program/stakeholder management.A candidate will have to manage complex, multi-faceted products/programs, influencing across organizational boundaries, creating alignment on collective goals, interacting with senior leaders, and driving progress. They will have the capability to analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership. The leader will embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences on a broad spectrum of safety and incident prevention. Balancing time between projects and rapid feedback is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role.Key job responsibilities• Provide end-to-end ownership of your product's vision, strategy, and execution• Define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, and other product owners• Drive day-to-day product development from design through to release• Provide clear and concise product requirements and measurable success criteria• Drive appropriate schedules, negotiations and make smart trade-offs without sacrificing quality• Use data to influence our business strategy and technical priorities• Escalate when necessary without damaging relationships• Represent your products and the product team• Communicate with senior executives as well as with business and technical stakeholdersBASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Are you interested in accelerating the growth of a program unlocking step-change efficiencies in Amazon and vendor supply chains? Vendor Flex is a program that creates value for our vendors, customers, and supply chain by operating small-scale fulfillment centers co-located in vendor warehouse space. We are looking for a Program Manager who is responsible for negotiating vendor terms, managing vendor relationships, and inventing how to scale the optimization of Vendor Flex sites. The Program Manager designs long-term strategies and mechanisms to simplify negotiations, create predictable processes with internal stakeholders and vendors tracking to launch, and drive program growth with executive-level visibility.Key job responsibilities- Facilitate 30 launches/year from prospective to approved, partnering with internal support stakeholders ranging from Operations and Design to Legal and Finance- Design programmatic solutions to challenges that unlock future scale- Engage with a range of senior leaders from across both Amazon and external vendors, exhibiting a high degree of discretion and judgement- Make prioritization and trade-off decisions with little oversight while managing to timelines and partner teams, effectively surfacing debates where needed or driving inspection through the mechanisms you create to anticipate and fix recurring blockersAbout the teamOur team culture is goal-oriented, customer obsessed, and collaborative. You will be part of a high functioning team, responsible for delivering on strategic goals with direct impact for consumer businesses' profit and loss (P&L). A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate strong customer focus, business acumen, and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected will be key to building successful programs.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As cloud, machine learning, and AI technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud and generative AI skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.The Amazon Web Services (AWS) Training and Certification team is seeking a program manager with proven success in documenting and optimizing processes, managing a project schedule and budget, managing logistics for committee meetings, and maintaining detailed records. You will coordinate with members of the Exam Development team to understand exam development needs. You’ll be responsible for interfacing with Subject Matter Experts (SMEs) to manage assignments and coordinate event logistics to support exam development. Successful candidates will have familiarity with exam or content development processes, be detail driven, and have excellent problem-solving and communication skills. You will creatively seek out and embrace forward-looking approaches that hone efficiency and maintain or enhance quality while maintaining valid, reliable, fair, and relevant certifications that support the AWS platform. You will be comfortable communicating and coordinating with members of multiple teams, assigning tasks to internal and external SMEs, and following up with stakeholders to ensure that tasks are completed and documented. Key job responsibilities•Coordinate the scheduling and logistics for exam development workshops: Job task analysis, item writing/review, and standard setting.•Recruit and collaborate with subject matter experts.•Track item development progress through the workflow and coordinate handoffs. •Maintain SME and item banking databases accurately.•Award SME incentives.•Create and implement new processes and incentives to enhance SME engagement and retention.•This position may require up to 20% travel, both domestic and international.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience in a highly analytical, results-oriented environment with cross functional interactions- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of experience defining and implementing process improvement initiatives using data and metrics- 2+ years of experience in exam development or comparable education ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In line with our Leadership Principle, Success and Scale Bring Broad Responsibility, our vision is for AWS to enable the world in solving environmental and social challenges through the power of digital technology. We strive to create more than we consume, to provide the cleanest cloud infrastructure and services, and become the cloud provider of choice for builders who share our commitment to a sustainable future for people and the planet. As part of this responsibility, we ensure AWS can meet current and emerging ESG reporting regulations such as CSRD, SEC, ISSB, TCFD, etc.The role of ESG program manager will be to support the AWS ESG team to ensure we can meet ESG reporting regulations.Key job responsibilities- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders- Develop, build and maintain positive relationships with internal partner teams- Support supplier engagements to progress transparency and performance objective- Engage cross-functionally to support team goals in a scalable way- Work autonomously in an ambiguous environment, seeking to understand business problems, scaling opportunities and business partner decisionsAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- 3+ Experience in sustainability, ESG or supply chain procurement ...

Amazon Payments is looking for a high energy Senior Product Manager with proven experiences in thought leadership and detailed execution to own and drive product performance and operational excellence in Global Payment Tech team. The successful candidate will work backward from the customer to innovate on product features, measure and mine insights from data, and work with engineering teams to deliver. The scope of this role requires close partnership with internal and external stakeholders with diverse backgrounds, as we look to continue reinventing on behalf of the customer to offer the ease and convenience that they have come to expect from Amazon. In this position, applicants will be responsible for driving product management for critical payments charters, associated operational excellence, and building the appropriate work-streams to enable programmatic excellence for our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries. This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. You will play a critical role to enable continuing scalability by raising the bar of our external partner’s quality, availability, and efficiency. · Key job responsibilitiesThe ideal candidate is analytical, loves working backwards from data and customer insights in order to influence the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results.The ideal candidate will be strong in more than one of the following areas:Lead product definition – Own and drive the customer working-backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Project Kuiper is Amazon’s initiative to launch a constellation of Low Earth Orbit communications satellites that will provide low-latency, high-speed broadband connectivity to underserved communities around the earth.The Kuiper Engineering team is seeking a detailed oriented, results-driven, customer-centric ASIC New Product Planner with experience in pre-production development and manufacture of semiconductor integrated circuit (IC) chips for digital and analog ASICs and SOCs. ASICs are the foundation of Kuiper’s innovative aerospace and terrestrial networking infrastructure equipment and data services. The ASIC new product planner is a key design engineering team member who is responsible to manage all aspects of Kuiper’s ASIC engineering sample work-order definition, execution and downstream logistical supply fulfilment from initial design release, through qualification into mass production transfer that accelerates time-to-market velocity on behalf of making life improving impact to customers around the globe.The ideal candidate possesses deep knowledge of all phases of the end-to-end semiconductor IC product lifecycle, development methodologies and manufacturing flows/dependencies/cycle-times from post-GDSII tape-out through wafer foundry, package substrate fabrication, into OSAT contract manufacturing applying module technologies such as FCBGAs, CSP, WLP, QNFs, SIPs. They combine a hands-on background of sample supply/demand operations planning with demonstrated experience executing technical interdependencies of NPI engineering builds including DFM rule checks, in-line process monitors yield data engineering review and material lot release, configuration management lot controls, assembly build instructions, and wafer probe/final class test route and binning. The successful candidate will be able to lead aligning both external vendor engineering and internal engineering teams in complex build and delivery logistics plans for on-time deployments, identify and mitigate execution schedule risks, ensure quality specification adherence, and provide status reporting and project health metrics. To be successful you are proactive, owner who is comfortable operating independently. You are passionate about semiconductors, NPI, and Kuiper’s prospective customer and societal impact. You are excited by solving difficult challenges and contributing to launching a space-craft and user terminal network that meet performance, quality, and availability objectives.Key job responsibilitiesIn this role you will:• Collect, consolidate, and priority allocate internal silicon engineering design and validation customer demand requirements to facilitate bring-up, DVT, qualification, characterization and down-stream PCBA factory integration.• Convert demand requirements into supply build plans applying line-capacity, multi-tiered yield loss, and test time constraints.• Communicate the build plan signal to 3rd party factory vendors, oversee and drive build plan execution, and ensure on-time delivery to fulfill customer demand and stock both semi-finished and finished goods inventory levels to service level agreement target policy. • Prepare product engineering build plans / assembly instruction bill of material documentation set-ups in a PLM Configuration Management. Will include defining and maintaining a product SKU naming convention, rev control and part/label schema.• Coordinate and drive transportation logistics and export trade compliance across a multi-node international semiconductor supply chain. • Drive wafer lot plans, starts, package and test lot plans and work orders, package substrate and EE parts raw materials orders • Will plan and raise purchase orders, will direct deployment of chip supply to customers, will coordinate all supply operations execution logistics, and • Will maintain end-to-end Wafer Fab TO Assembly/Test Lot traceability records for tracking as-built and as-deployed sample supply chain of custody.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.About the teamThe position works in a fast-paced, dynamic start-up environment, collaborating closely with a versatile team of specialized IC industry product design engineers spanning wafer fabrication technology process, package substrates, chip module assembly, ATE test, and qualification disciplines to ensure pre-production technical manufacturing flows and sample build plans are defined and executed on schedule. They coordinate deliverable linkages across teams including NRE tooling, wafer start, to die probe test to down-stream OSAT build processing across configuration, routing instruction, cycle time, capacity and yield constraints ensuring sample supply feeds engineering validation teams with no limiters to sample availability health. As such, the Sr. ASIC new product planner will document and oversee internal and external vendor teams, set manufacturing engineering deadlines, make task ownership assignments, will drive core-team coordination meetings, will identify and mitigate execution risks, will coordinate multiple work-stream input/out dependencies, will prepare product schedules focused on manufacturing flows and timelines, drive progress toward target commit schedules, and prepare status reports for engineering executive leadership.BASIC QUALIFICATIONS- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Escalation Management & Prevention Team (EMP), part of Selling Partner Support (SPS), is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.EMP designs and implements policies, tools and technology innovations to protect customers.We are looking for a Risk Manager to join the Legal Escalations & Discovery (LE&D) program. This individual will dedicatedly address legal escalations (including demand letters, investigation requests for active legal proceedings and arbitration hearings, regulatory requests, and data requests) to mitigate critical legal risk. They will deep dive the root cause of escalations, identify holistic preventative solutions, and drive initiatives across global teams to improve abuse detection, enforcement, and prevention. The ideal candidate will have excellent written and verbal communication skills, and the ability to communicate effectively to a variety of internal and external stakeholders.Key job responsibilitiesAs a Risk Manager, you will be responsible for: - Identifying, managing, and resolving time-sensitive escalations. - Performing analysis of data from a variety of sources to identify possible risk indicators. - Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. - Analyzing escalations from various sources within Amazon, determining possible root causes and identifying preventative actions. - Tracking and documenting incidents from initial detection through final resolution. - Writing and publishing techniques, guidance, and reports on incident findings. - Coordinating with analysts to correlate risk assessment data. - Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives. An ideal candidate will be able to: - Exercise strong judgment in areas where policies are not well defined. - Understand the implications of new information for both current and future problem-solving and decision-making.- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.- Analyze existing policy and process gaps, and identify solutions to close them. - Function effectively in a dynamic, fast-paced environment.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information- Strong communications skills and experience creating and editing content for internal and external audiences ...

Stay local, shop global! Amazon Global Store allows customers to easily discover a wide selection of international products available from Amazon’s websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Global Store has presence in multiple countries and will continue to stay at the forefront of Amazon’s global expansion strategy. We are looking for an entrepreneurial, analytical, and creative product leader to drive our initiatives around improving Seller experience across stores. In this role, you will use a combination of outstanding thought leadership, analytical skills, cross-functional partnership, business judgment, and strategic thinking to innovate on behalf of our cross-border customers. You will thrive working with cutting-edge technology and be able to build a strong understanding of cross-border shoppers and their needs to scale the product globally. You will have the opportunity to lead work-streams across CX, selection, cross-border delivery experience, Finance, Legal, Operations, SCOT, Global Logistics, Marketplace, Accounting, Tax, to name a few. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving cross-border/ cross-regional problems. You will tackle novel, challenging situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple product and technical teams at Amazon in different international locations. Key job responsibilitiesManage product and tech roadmap for a cross border productWork with software engineers and managers to build tools and technology for fast and free shipping experience for international customersWork on machine learning and SCOT technologies to scale the product to multiple international destinationsBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESMs) that can manage working relationships with global organizations, develop a long term Professional Services strategy, and execute that strategy within our accounts. The ESM is a trusted advisor to our largest and most committed customers. The role includes all aspects of relationship development, business development, professional services sales, and project delivery oversight across their accounts.Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Engaging with customer executives to understand their business drivers and priorities* Educating customers on AWS services and the business value they enable* Inspiring customers to envision the art-of-the-possible with AWS* Developing cloud adoption strategies for our customers that accelerate business outcomes* Creating, identifying, growing demand for AWS Professional Services* Leading innovation and scoping workshops with customers* Shaping deals, including estimations, proposals, pricing, and business cases* Creating, negotiating, and executing Statements of Work (SOWs)* Identifying risks and mitigations related to opportunities and project deliver* Overseeing project delivery to ensure results and customer satisfaction* Acting as the single point of contact for customer executives; developing deep, trustful relationships* Coaching customer and partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...