Principal, Product Mgmt - Tech, NA Supply Chain Execution and Planning Science (EPS)

The NA AMZL Supply Chain organization leads the innovation of Amazon’s Last Mile. We are an Operations org that hires and manages associates to deliver packages next day and sub-same day. Our key vision is to transform the online experience by enabling ultra-fast delivery at lower cost possible. We’re growing in scale and volume, by orders of magnitude. The Execution and Planning Science (EPS) team sits within NA AMZL Supply Chain with the mission to build world-class automated Science-Tech products that enable ultra-fast delivery speeds for Amazon customers and job market opportunities for Amazon associates. We are team of Scientists, Engineers and Tech leaders who invent and implement scalable algorithms for automated decision making in the Operations space.At Amazon, we are constantly inventing and re-inventing to be the most associate-centric company in the world. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.You will develop Science-Tech solutions to craft business strategy and roadmap to enable some of Amazon’s biggest brands to delight millions of customers. To succeed, we need senior technical leaders to forge a path into the future by building innovative, maintainable, and scalable systems.We are looking for a Principal Product Manager - Tech to drive delivery of science and software solutions, focused on LLM Planning Assistant and Network Flow Optimization. You will work with scientists and engineers inside and outside of our team, and partner with Product Managers and other stakeholders across multiple organizations. You will be a single-threaded owner for some of our highest-impact, most complex, cross-org Science Products.Key job responsibilities• Translate complex and ambiguous business problems into crisp Science product strategies and roadmaps• Lead definition Science products vision, own the 3-5-year strategic direction and long-term roadmap for a suite of products• Develop and implement a comprehensive Science strategy and framework for building planner and associate customer-centric models.• Connect the dots across multiple internal teams on strategic decisions or new solutions, to ensure cohesive Supply Chain strategies, communication, and alignment where needed.• Partner with stakeholders to identify opportunities to better leverage LLM, and GenAI capabilities or enhancements• Serve as the primary liaison between marketing leadership and technical teams, translating complex technical concepts into clear, actionable insights for Supply Chain stakeholders.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Principal TPM – Embedded Software, Ring

As a Principal TPM at Ring, you will work closely with our different teams – Hardware, Firmware, Backend, App, and more - to plan and coordinate the execution and launch of product lines, while simultaneously keeping your team focused on meeting commitments. You must be capable of sorting through priorities, diving deep into details, defining processes that improve execution, championing engineering best practices, executing with agility, and succeeding in a complex environment. You will manage all system software aspects and cross-functional dependencies of product development and launch. You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting-edge products that will be used every day.Key job responsibilities• Interact with Project Sponsors, Technical Program Managers and multiple Development Teams to define and deliver complex features. • Lead the effective and efficient delivery of the large, complex projects.• Maximize resources for the greater good of the organization. Identify, assess, track and mitigate issues and risks at multiple levels.• Create, maintain and disseminate project information to stakeholders.• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.BASIC QUALIFICATIONS- 8+ years of technical product or program management experience- 10+ years of engineering experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor’s degree in a technical discipline (Computer Science, Computer Engineering, Software Engineering).- 5+ years of experience with software development (SDLC) for embedded Linux platform.- 5+ years of experience with software development using RTOS.- 5+ year of experience with defining projects, collecting requirements, coordinating efforts to scope, and scheduling and deploying new feature sets. ...

Principal Tech Product Manager - Global Engineering Services, Operations Engineering

Come join Global Engineering Services (GES) within WW Amazon Stores as a Product Manager-Technical within Solutions Engineering and become a crucial driving force in shaping the lifecycle of major technology products. GES offers comprehensive global support for new launches, expansions, retrofits, initiatives, operations integration, and security services across Amazon's global fulfillment and logistics networks. Your contributions will enhance the customer experience, leaving a lasting impact not only within our company but also across the global industry.As a Principal Product Manager Technical, you'll be at the forefront of defining the strategic vision and owning the long-term roadmap for groundbreaking products. Your leadership will empower teams to bring this vision to life, ensuring an exceptional customer experience throughout the entire product journey. From engaging customers and defining requirements to designing features and driving reliability, you'll have end-to-end ownership.Key job responsibilitiesYou will leverage your deep expertise as a subject matter expert guiding you in understanding customer needs, the business landscape, and the limitless applications of technologies. With this knowledge, you'll inspire big ideas and drive innovation, staying ahead of industry developments and leveraging them to propel our products and services to new heights.Your ability to adapt and collaborate will be paramount. You'll foster communication and teamwork, working with customers, diverse teams, and leadership at all levels. By asking critical questions and taking calculated risks, you'll create a culture that embraces delivering results and fosters continuous improvement.Through your strategic mindset, you'll prioritize initiatives that deliver maximum impact with minimal resources, ensuring our products remain at the forefront of innovation. You'll actively identify and address gaps and opportunities, creating seamless experiences across regions, architectures, and business organizations.In this role, you'll not only shape the present but also the future. By educating and collaborating with the PM/PMT communities, mentoring team members, and contributing to career growth assessments, you'll have a direct impact on the success of our organization and the individuals within it.Your dedication to excellence and your passion for innovation will drive you to deliver exceptional results. With every decision, you'll strive to improve employee safety, quality, delivery speed, productivity, and cost-to-serve. Your work will unlock new business opportunities.A day in the lifeIn your day-to-day role as an Amazon Product Manager Technical, you'll refine and communicate the strategic vision, collaborate with cross-functional teams, gather customer feedback, work closely with scientists, designers, and engineers, stay updated on industry trends and technological advancements, communicate with stakeholders, analyze complex problems, assess product performance, mentor team members, and uphold Amazon's high standards for customer satisfaction while embracing frugality and aligning decisions with Amazon's Leadership Principles.You will be leading Industry 4.0 initiatives through New Product Introduction (NPI) and Product Lifecycle Management (PLM). You will drive the development of these solutions ensuring safety, security, and efficiency. Using your strong technical and project management skills, you will thrive in our fast-paced environment, delivering results within defined parameters. As a working leader, you will lead teams to design, develop, and implement Industry 4.0 technologies focused on optimizing people, processes, and equipment.Join us on this inspiring journey, where you'll transform the way we do business and make a lasting impact on Amazon's worldwide stores. BASIC QUALIFICATIONS- Bachelor's degree in STEM such as computer science, engineering, or a related discipline.- 10+ years of experience as a Product Manager-Tech, Technical Program Manager, or in an Engineering role, defining strategic visions, empowering teams, and delivering innovative products and services.- 5+ years of demonstrated experience with both researching and successfully applying technology and industry trends.- Strong technical background to engage with development teams comprised of engineers, designers, and scientists effectively and make informed product decisions.- • Experience collaborating working with development teams to product design, and configure Industry 4.0 solutions for automation equipment, process, and workflow enhancements.- Experience defining customer needs, gathering feedback, and translating it into actionable requirements to deliver exceptional products.- Experience working with and influencing diverse teams, customers, and stakeholders at various levels.- Strong interpersonal skills and the ability to foster communication and cooperation. ...

Principal PMT, Sales Abuse Prevention

We are looking for an experienced product leader to lead our sales abuse prevention team, focused on detecting and preventing abuse via reviews, external channels (e.g. social media, 3P websites), internal search and competitor abuse. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We empower other Amazon teams that similar needs to benefit from our expertise and services. We are looking for a Principal Product Manager that can apply critical thinking and innovate in fast-paced environment, where their decisions directly influence Amazon’s customers shopping experience. Some of the projects this leader will work on include designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning, building new software architectures that allow us to quickly react to changes in fraud and abuse trends, and launching new services to prevent abusive or fraudulent behavior before it reaches Amazon’s customers.We are a diverse team that is passionate about operational excellence and high-quality deliverables. We value transparency, empowerment, experimentation, and appreciation. Our solutions influence the products and plans of multiple internal teams, and we design and build systems that directly influence the shopping experience of millions of customers.Key job responsibilitiesDefine the multi-year vision for the spaceBuild and manage high quality product roadmaps based on your vision and strategyWork backwards to determine what the initial building blocks to achieve that vision will beWork with key business stakeholders, engineering partner teams, science partner teams, Search, Pricing, Promotions, stakeholders (Meta, LinkedIn, Tiktok) and Fraud and Abuse Prevention to build out requirements for the different phasesWork with our in-house engineering and science team to build and innovate in the spaceManage prioritization and trade-offs for speed to launch, performance, and featuresGain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadershipCreating program goals and related metrics, track progress and manage through obstacles to achieve your objectives.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Principal Technical Program Manager, Traffic Engineering

Amazon Traffic Engineering builds innovative managed compute and networking solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. We identify and support the foundational infrastructure capabilities, tools, and datasets needed to support rapid global expansion of Amazon's SOA (Service Oriented Infrastructure) infrastructure, built on top of AWS technologies. Our team focuses on robust and scalable architecture patterns and engineering best practices, driving adoption of ever-evolving and cutting-edge AWS technologies.As a Principal TPM, you will take ownership of managed connectivity architecture that spans multiple products like Cloud Architected Network, BigMesh for centralized traffic management and SOA policy implementation at Amazon. Our team builds and operates innovative hosted compute platforms that empower Amazon's retail engineers to build architectures for their business solutions that are secure, available, productive, and cost efficient.This position requires a program management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Amazon managed connectivity architecture for SDO ( Stores, Devices and Others). A Principal TPM anticipates areas that require cross-organization alignment, as well as uses great judgement to balance deliverables, constraints, and dependencies to construct achievable and manageable milestones. Your ability to understand the big picture and plan ahead for dependencies and roadblocks is crucial. Our vision is to make Amazon’s Service Oriented Architecture (SOA) more manageable and developers more productive by building an ecosystem of managed abstractions that allow Amazon Retail developers to focus on their unique business logic and business operations, knowing that security, authentication, authorization, load balancing, throttling and routing “just work” and are always consistent with Amazon best practices.Come help us create and evolve the abstractions that make developing software at Amazon even more powerful and flexible!Key job responsibilities• Drive complex cross-functional requirements • Coordinate the work across multiple teams and organizations within Amazon• Own strategic roadmap and tactical milestones and own the updates to various stakeholders• Manage timeline, dependencies, and deliverablesBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Principal Product Manager, Undiscovered and Small Business Accelerator

Are you looking for a meaningful contribution to the society along with a fulfilling corporate role? We are the Undiscovered and Small Business Accelerator team, looking for a seasoned Principal Product-Manager (Tech). this person will take a leadership role in defining the Selling Partner experience for our target population of Selling Partners who face systemic barriers due to their identity based on race, gender, sexual preference, ability status, etc. Our mission is to create generational wealth for business owners who face challenges like access to capital, lack of business education and mentorship, limited networking opportunities. We strive to not only support the growth of these businesses in unique ways leveraging our strengths as an e-commerce company but also help create a safe space for these business owners to get a sense of community with their own peers and an organization that supports them in their bold endeavors. Currently, we focus on Black-owned Businesses through the Black Business Accelerator Program (BBA) and the larger universe of Small Businesses. This role will lead the charter on helping us identify the unique needs of these business owners and build on top of existing systems that exist to assist new selling partners launching on Amazon Stores. Where necessary, we will create new products to address unique needs of our Selling Partners (SPs). We already have a launched suite of products launched that will be directly owned by this role that they will take over and define the future roadmap for. We envision the leader in this role to be a visionary, deeply passionate about the mission to support small businesses, especially those that face systemic barriers and a product focused professional who can be a thought leader, guide the larger organization and create strategic paths to partner with education, business development and marketing teams to serve SPs better. We also expect this role to interact and partner with other technical and product teams across Selling Partner Services organization to deliver on goals. Key job responsibilitiesOwn the roadmap and priority for Selling Partner Experiences offered via the Undiscovered and Small Business Accelerator ProgramAbout the teamUndiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black entrepreneurs through the Black Business Accelerator (BBA), which provides access to educational, financial and advisory resources that support Black-owned business owners succeed as sellers in Amazon’s store.BASIC QUALIFICATIONS- 6+ years of technical product or program management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product ...

Principal Product Manager, Technical, Prime Video Search

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!As part of the Prime Video Search team, you will get to work on projects that are fast-paced and challenging. We look for you to bring your product and technical chops and willingness to be strategic or hands-on as needed. In this role, you will drive Search relevance and query processing initiatives. You would partner with business leaders and apply cutting edge solutions to redefine Search experience.About the teamPrime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members in 24 countries around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. BASIC QUALIFICATIONS- 10+ years of end to end product delivery experience- 8+ years of technical product or program management experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience leading engineering discussions around technology decisions and strategy related to a product ...

Principal Product Manager - Amazon Braket, Principal Product Manager - Amazon Braket

Amazon Web Services, the leader in cloud computing is looking for a Principal Product Manager to define and drive the long-term strategy for Amazon Braket, our quantum computing cloud service. Our goal is to be the trusted voice for customers who want to begin there journey in quantum computing and to enable experts to innovate through advanced research and experimentation with a broad range of quantum computing technologies.Key job responsibilitiesYou will be responsible for defining the product vision, strategy, and roadmap for Amazon Braket with a high degree of ownership. You thrive in the face of considerable ambiguity, work backwards from customer requirements, and advocate for scrappy, frugal solutions that move the needle for customers.The successful candidate will be highly technical and can partner effectively with engineering and science builders within the Braket team and across other AWS services, while at the same time having strong business acumen. The successful candidate will work closely across go-to-market, sales, and marketing teams to synthesize customer requirements into a compelling message, delivering against our product and commercial strategy.The candidate will have demonstrated experience in taking ownership of their portfolio of products as a business, with a relentless focus on driving sustained customer adoption and growth. A day in the lifeLead the product management team to define and document the strategy and roadmap for the Amazon Braket service.Be the primary contact for customer and partner engagement, gathering feedback and insights, testing ideas, and promoting adoption.Describe requirements and priorities for new products and features, iterating with engineering and science builders to build consensus around an achievable roadmap.Act as the voice of the customer in continuously raising the bar for the operational performance of the Braket service as a core component in the AWS portfolio.Own the commercial model of the Braket service, defining pricing, tracking key success metrics, and reporting on our business performance.Manage the commercial and contractual relationships with our quantum hardware partners and suppliers.About the teamAWS pioneered cloud computing services and with Amazon Braket we are building a future where quantum computing is an integral part of that platform. That's a long journey for AWS and our customers. Our team has a diverse set of skills that span the deep science of quantum to the rigor of running a cloud service at scale. At this early stage in the industry we keep an open mind, not focusing on any single quantum technology. We give customers a choice, try to avoid the hype, and expect to change our thinking rapidly as we and our customers learn.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience working with and influencing senior level stakeholders ...

Principal Product Manager-Tech, Physical Stores

Are you passionate about revolutionizing physical stores through cutting-edge technology? Do you want to be at the forefront of transforming how people shop for food? We are seeking a Principal Product Manager - Technical to join the Dash Cart team.The Dash Cart team is the driving force behind the Amazon Dash Cart and other emerging technologies that are reshaping the future of grocery shopping. Our team combines the power of computer vision and innovative hardware solutions to create seamless, AI-powered shopping experiences. As a key member of our team, you'll work closely with a diverse set of stakeholders, including user researchers and designers, applied scientists, and hardware and software engineers. Together, we're pushing the boundaries of what's possible in retail technology, developing smart shopping carts and other projects that will redefine convenience for our customers.In this role, you'll have the opportunity to shape the strategy and execution of groundbreaking products and features from ideation through launch, all while working within Amazon's dynamic and customer-obsessed culture. Key job responsibilities- Lead the vision and strategy for emerging technologies in Amazon's grocery stores, including smart shopping carts and other AI-based innovations. - Own the entire lifecycle for new features and products, from ideation and conceptualization through development and launch. - Collaborate with cross-functional teams, including science, engineering, design, and business stakeholders, to deliver exceptional shopping experiences. - Leverage computer vision and other AI technologies to create intuitive, efficient, and delightful grocery shopping solutions.- Drive product roadmaps and prioritize features based on customer needs and business impact. - Analyze data and customer feedback to continuously improve and iterate on our grocery technology offerings. - Influence and communicate effectively with leaders across the organization to align on product strategy and execution.About the teamAt Amazon, we work hard, have fun, and make history. If you're excited about the intersection of AI, retail, and customer experience, and want to be part of a team that's inventing the future of grocery shopping, we want to hear from you.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience in technical product management, program management or engineering ...

Principal Technical Program Manager, Bot Mitigation, Traffic Engineering

Amazon's Traffic Engineering organization plays a crucial role in safeguarding Amazon websites (including subsidiaries) and protecting shoppers' trust and privacy. Our team is at the forefront of defending against programmatically engineered traffic, known as bots, through a sophisticated layered defense strategy. We are committed to ensuring the security and integrity of Amazon's digital presence, thereby maintaining the trust of millions of customers worldwide.We are seeking an exceptional Principal Technical Program Manager to spearhead our strategic initiatives in defending Amazon's websites and domains against DDoS attacks while driving our advanced bot detection and mitigation efforts. As the Principal TPM leading Amazon's robot and DDOS mitigation efforts, you'll be at the forefront of combating sophisticated threats using cutting-edge technologies. You'll have the autonomy to shape and drive a critical security program that directly impacts Amazon's global operations and millions of customers. This role will position you as an innovation leader, spearheading the implementation of emerging technologies like ML, AI, and LLMs in cybersecurity. You'll collaborate with top talent across Amazon and AWS, broadening your expertise and network within one of the world's leading tech companies. The dynamic nature of the threat landscape ensures continuous learning and growth, keeping your skills sharp and relevant. By taking on this challenge, you'll not only contribute to protecting one of the world's largest e-commerce platforms but also position yourself at the cutting edge of cybersecurity innovation.Key job responsibilities- Lead the development and execution of a comprehensive multi-year strategy to combat bot and DDOS attacks across Amazon's retail websites.- Implement a layered defense approach, coordinating efforts across edge, border, and origin services for traffic tagging, classification, and prioritization.- Drive cross-functional collaboration with AWS and industry partners to stay ahead of emerging threats and implement cutting-edge solutions.- Spearhead the adoption of emerging technologies such as ML, AI, and LLMs in our security infrastructure.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Principal Product Manager - Tech, AWS Solutions

AWS Solutions is a new organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The AWS Solutions organization includes services such as Customer Engagement (Amazon Connect, Amazon Pinpoint, Amazon SES), End User Computing (including Amazon Workspaces, AppStream, etc.), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.To be successful in this mission we are looking for a passionate and experienced Principal Product Manager to define and help accelerate the product development and business growth of a new AWS Solutions initiative. You will own the product strategy, roadmap, business, and execution. You will listen to and represent customers – from the world’s largest enterprises to high-growth startups - in order to deliver best-in-class global services and capabilities. You will be hands-on with your engineering teams and work closely with senior leadership as well as both internal and external partners. You are an owner, builder, and enabler, working with leaders across UX, Engineering, Business Development, Sales, Solutions Architecture, and Finance. You will develop and drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading web-scale software services, a proven understanding of SaaS applications, and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard, have fun, and make history.What you will get from us:We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Data Center Project Manager II, Critical Projects Implementation

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operational data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data center facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years experience managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry.- 5+ years experience in Construction or Project Management.- 5+ years experience in on-site construction trades (mechanical, electrical, general) Vendor Management. ...

Engagement Manager, AWS Professional Services

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.Key job responsibilities- You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.- You bring your industry specific knowledge to solve business problems for our customers. The primary industries of focus are Financial Services, Energy & Utilities, Health Care & Life Sciences, Telco & Media. - You will deliver business objectives by managing a matrix-ed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.- You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.- You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.- You have business and financial acumen to manage the scope, timeline, and budget of each individual project.- You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.This is a customer facing role that requires travel to customer sites as needed.BASIC QUALIFICATIONS- 5+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).- Able to represent AWS within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation- Experience with software development life cycle (SDLC) and Agile/iterative methodologies- Demonstrated experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.- BS level technical degree or equivalent experience ...

Principal Product Manager, Amazon Connect

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connect agent scheduling helps Connect customers forecast future workloads, determine how many agents are needed, and what shifts and schedules they should work - all so the contact center has the right number of agents at the right times to deliver on operational goals and hit the budget.We're looking for a Principal Product Manager who's inspired to deliver direct & massive positive impact on Amazon's customers, and disrupt existing industries. Our Principal Product Managers have end-end ownership over a significant technical product. We expect you to dive deep into the technology from both a product and customer perspective. Customers may include developers, IT departments, or enterprise CIOs from the world’s best companies. To succeed, you will have technical acumen and a passion for both technology and business.From day 1, you will be responsible for a large product and have the autonomy to think strategically and make data-driven decisions to drive innovative solutions. Our successful Principal Product Managers will be exposed to multiple businesses/products, and will grow into senior executives who independently run large business segments and organizations. This product will serve a complex ecosystem of users and companies that interact with each other, leveraging data insights and machine learning.Key job responsibilitiesLead the strategy and expansion of Amazon Connect agent scheduling into new fields, driving growth both in the service and enabling Connect to delight more customers.A day in the lifeYou will work closely with potential customers and our engineering team to make sure we are deliver the right services and features in the right timetable. As we approach beta and preview releases, and then GA, you will work with our go-to-market team to drive to commercial successAbout the teamOur immediate team is a diverse set of engineers, product managers, UX designers, all focused on shipping product and delighting customers. We are proud to be part of Amazon, with ten employee -led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilitiesWork backwards from the customer to determine what needs to be done - writing 5 Questions docs and PR/FAQs. Translate these into business requirements and work with engineering leaders to ship new services and features. Work with GTM - product marketing, business development, partner teams, and sales to drive adoption and usage.Speak publicly at customer events about our offerings.A day in the lifeYou will typically a) talk to one or more customers most days: listening carefully to understand what needs to be done, b) spend time writing (e.g., 5 Questions, PR/FAQs, business requirements, c) meet with engineering to drive delivery of the features you've prioritized), and work with our go-to-market teams to drive sales.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Our immediate team is a diverse set of engineers, product managers, UX designers, all focused on shipping product and delighting customers. We are proud to be part of Amazon, with ten employee -led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Experience in taking a product from conception & definition phase through engineering design and taking it to market ...

Principal Technical Program Manager (TPM), PXT Central Science

We are seeking multiple Principal Technical Program Manager to own and drive large, critical programs that span multiple teams and organizations at Amazon. You will manage complex technical programs involving machine learning models, artificial intelligence systems, and causal econometric models that improve employee experience for over 1.5 million Amazonians worldwide. The scientific program areas our team leads apply cutting-edge technology and data-driven insights to enhance all aspects of work for employees and managers including benefits, compensation, recruiting, voice of employee, management practices, and organizational culture. You will coordinate cross-functional engineering, product, data science, and business teams to successfully deliver these programs. This involves developing detailed plans, schedules, milestones, and risk mitigation strategies. You will identify dependencies and enable seamless collaboration between technical teams building the AI/ML models, product managers defining requirements, data scientists providing insights, and business stakeholders across Amazon's employee services. Continuously monitoring progress, highlighting roadblocks early, and developing contingency plans will be critical. You will lead communication across various levels, including providing executive visibility into these high-impact programs. You will work closely with senior business partners and our interdisciplinary team of UX researchers, data scientists, economists, and engineers to create positive employee experiences through innovative technology at Amazon's scale. Mentoring and developing more junior TPMs is also expected. This is a unique opportunity to shape the future of employee experience at Amazon through cutting-edge AI/ML technology and data-driven insights. Ideal candidates will have experience with research data/research models, building ML tools, and working with large/unstructured data sets. If you are passionate about driving cross-functional, cross-team innovation with large-scale impact, we would love to hear from you.About the teamThe People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics or related technical field- Proven ability to influence without authority and drive results through leadership and collaboration- Experience leading Agile development processes for AI, machine learning, or quantitative modeling initiatives- Demonstrated ability to align cross-functional stakeholders and provide executive program visibility ...

Principal Technical Program Manager, Veritas

Amazon.com is looking for a Principal Technical Program Manager (TPM) to support our initiatives in resource and application discovery within Amazon security. Our product, Veritas, is a foundational service within Amazon security that discovers all the resources owned by Amazon and the interconnections between them. This knowledge is then used for several security initiatives like security reviews, threat modeling and detection, access control and incident response. This role will support this product and help define and implement steps to achieve our long term security vision for customer trust, solving our most challenging problems with novel and scalable solutions. In this role, you will work with cross-functional teams of technical and non-technical key stakeholders to define strategy and interpret, communicate, and drive full lifecycle of several features added to the product. You will partner with Legal, Product teams, and Engineering teams to evaluate and develop security services and infrastructure. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity.This role will provide opportunities to think big, be customer obsessed, and to partner with business teams across Amazon.com. In this role, you will define, communicate and manage challenging projects across multiple teams and locations.Key job responsibilities• Develop and execute multi-year project plans with an impact across Amazon business units to drive security excellence across multiple security domains, such as security reviews, access control, vulnerability management, and secure software development.• Lead ambiguous and undefined problems to resolution in the face of uncertainty• Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment• Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information• Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customersAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 4+ years of software development experience- Bachelors Degree ...

Senior Product Manager-Technical Products, EC2

Are you a product geek and want to revolutionize the way people build use deep learning/AI in their applications? Want to work on the cloud technologies that are powering cutting-edge natural language processing, autonomous driving, voice recognition, 3D visualization applications, computational fluid dynamics and latest scientific research? Want to design products that make this happen at a global scale? The Amazon EC2 Accelerated Computing Product team is actively looking for seasoned product and technical leaders to help us build the future!The Product: Amazon EC2’s accelerated computing instances features GPUs, FPGAs and Amazon built chips to enable customers of all sizes to turbo charge their deep learning/AI, HPC, graphics, and visualization applications. Customers around the world – from startups, to research institutes, to established enterprises – use EC2’s accelerated computing instances to develop and deploy the next generation of intelligent services. This ‘Accelerator Platform’ is ideal for deep learning training models, fluid dynamics, computational finance, seismic analysis, molecular simulations, genomics, and rendering applications.The Team: The EC2 Accelerated Computing PM team brings new customers to EC2, and the team is in charge of delivering EC2 instances that offer the best price/performance in the cloud, are quick to get started with, and easy to scale elastically. The team builds and operates products that are defining the experience and economics of smart applications, and you’d be helping us make history with the next generation cloud computing platforms.You: We’re seeking Product Managers who have a passion for developer-focused products, work backwards from their customers and move fast to keep up with the quickly evolving market landscape. You’d be joining a core group of experienced EC2 Product Managers who have helped build and scale products at Amazon such as the most powerful GPU training platform in the cloud and industry’s first instance featuring custom built accelerator for machine learning inference.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Come join a smart, innovative team that’s operates in the highly interesting space of AI, ML, Graphics and HPC, is obsessed with serving its customers and is having fun doing so in a start-up-like environment!Key job responsibilitiesYou would be responsible for:- Developing detailed and crisp business requirements for product specifications and service architecture- Engaging with AWS customers, sales and business development teams to understand customer feedback and crisply understand their pain points.- Working closely with engineering teams, design, and program management in an agile environment to deliver products to market- Managing prioritization and trade-offs between customer experience, performance and operational support- Driving product launches, including working with public relations team, executives, finance, marketing, and legal stakeholders for your product- Proactively identifying and resolving issues that may impair the team's ability to meet strategic, financial, and technical goals- Defining high-quality roadmaps based on team strategy and vision- Interfacing and partnering with all levels of the AWS and Amazon business leadershipBASIC QUALIFICATIONS- BS degree in computer science or electrical engineering- 5+ years of working as a Technical Product Manager experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Be a strong leader who can prioritize well, and who understands how to drive focus and excellence within a strong, talented team. ...

Principal TPM, CRRE-ICS, Incident Command Systems

We’re hiring a Technical Program Manager (TPM) to help shape and drive Incident Command System’s engineering efforts as part of the incident response program for the worldwide Amazon retail websites.We are re-imagining incident management & response for Amazon’s retail operations. Amazon is evolving faster than our incident management/response programs can keep up. It’s time to change that. You’ll be reporting directly into the single threaded owner for incident command systems and will be responsible for driving programs across multiple “two-pizza” teams. You’ll be directly responsible for helping curate complex user requirements and drive adoption of both greenfield and established tooling. When Amazon is under duress, every single minute matters. Your efforts will have an impact and influence on Amazon executive decisions and every single team at Amazon that interacts with our centralized control centers or outage calls. You’ll be required to dive into the depths of post incident analysis to understand what went wrong, how we can improve it for the future, and how blind spots will be covered in the future. Amazon incidents are complex, fast paced, and deeply nuanced. If you like a challenge, this is certainly an eye opening one. This will be a fascinating and critical culmination of technical deep diving, high impact judgment calls, program/product/process management, and sweeping assessments of company wide readiness for handling and managing incidents.As a TPM on this team, you will own short-term (< 1 year) and long-term (3+ year) vision for your programs, influence how the team operates and determine the most important new programs to initiate. You will define, scope and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of business/system requirements and creation of software architecture specifications. You will raise the bar for engineering excellence by assessing, improving and automating existing programs, tools, processes and operations. You will force-multiply your impact by introducing programs focused on improving monitoring/detection of customer impacting degradations and best-in-class incident management tooling to reduce effort, cost, duration of incidents.Your ability to work independently, address ambiguity, manage dependencies, communicate effectively, and dive deep into technical details is essential. Successful candidates will be able to balance think big with realism, deliver achievable software plans, while communicating progress to executive audiences. You will help refine and track the appropriate fine-grained metrics that best represent our efforts and progress to accelerate detection and remediation of customer impacting events. This role has the scope to affect Amazon’s entire ecosystem of tens of thousands of services and make a difference to both our customers and developers. Enhancing Amazon’s incident response posture creates a flywheel of improvements that include adoption of best practices across all organizations.About the teamThe Incident Command Systems team at Amazon is responsible for envisioning and building programs, which consistently improve remediation times for outages. This group consists of multiple 2-pizza teams (teams of 6-8 engineers) that each own software components for monitoring, anomaly detection of website degrading issues as well as incident management software used during these outages.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience ...

Infrastructure TPM, Infra Capacity Delivery, Infra Capacity Delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We’re seeking an experienced Infrastructure Technical Program Manager in Herndon or Arlington, VA to oversee data center build projects in the Northern Virginia region. You will lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment. Along the way, you will use your judgment, negotiation skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.The candidate must be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success. Being able to stand up cross-functional teams, establish trust with a variety of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery is a must.The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess 3-7+ years of experience in tactical project management of highly technical initiatives, as well as strategic program management. They will be able to apply a variety of project management tools, methodologies and techniques for all phases of the project lifecycle and exhibit demonstrated experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking. Experience with MS Project, Asana, Tableau, and systems integration a plus.The candidate will work through ambiguity, competing priorities, and be capable of understanding mechanical/electrical engineering concepts. Experience in managing data center infrastructure deployments is a plus. Candidates possessing a background in architecture/design, mechanical/electrical engineering, software/hardware engineering, data center infrastructure/operations, and/or construction, who have transitioned to a program management discipline will have a distinct advantage.If you enjoy the challenges of deploying highly technical and innovative projects at massive scale, this job is for you!About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Experience with varying scenarios of infrastructure builds- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- 5+ years of experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management ...

Maintenance Ops Readiness Sr. TPM, Field Services Engineering, Maintenance Team

The Data Center Engineering Availability team is looking for a Maintenance Ops Readiness Sr. TPM to serve as a technical resource and leader. The builder will serve as a technical resource in the development of maintenance programs for power and cooling equipment within AWS Data Centers. This individual will be responsible for driving large-scale global projects and initiatives that directly impact availability for our customers. They will continually improve existing programs, while at the same time solve new problems. The role will require an individual who is comfortable operating in a highly ambiguous space and can deliver and define solutions to problems. They will be capable of growing and adapting their skill sets as the team scope changes. It will be expected that this individual is capable of writing one to six page narratives on efforts and present, both written and verbal, up to the Director level.This role is for Herndon, VA only and not open for other locations. This is an on-site role.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesOur Maintenance Ops Readiness TPMs are individuals who demonstrate initiative and proactively seek solutions to problems.• Own and deliver large-scale and complex global engineering and operational programs and initiatives that directly impact capacity delivery and availability for our customers.• Partnering with and influence the direction of multiple engineering and operations teams within and outside of AWS to deliver complex/cross-functional projects• Mentor, train, and develop career progression for members of the organization .• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.• Develop, improve, and share operational best practices across the region and with peers globally.A day in the lifeAs a Maintenance Ops Readiness TPM, you will work closely with multiple stakeholder teams to define and implement global maintenance standards for assigned domains. You will work with software development teams to identify and implement automation opportunities, and you will explore opportunities to utilize RCM and implement CBM to your domain.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of analytical, quantitative, communication, and presentations experience ...

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