Sales Operations Job Family

Do you want to help transform an industry? Amazon Web Services (AWS) is seeking a creative and self-motivated Business Analyst to join our Financial Services Business Operations and Analytics Team. This role is based in the United States and is part of a global team focused on helping financial institutions of all types and sizes reinvent themselves through cloud adoption.In this role you will support the operational cadence of the business, which includes (1) developing metrics and tools to drive business decisions; (2) performing data mining to uncover customer insights; (3) partnering with internal stakeholders to identify customer opportunities; and (4) independently develop and maintain visual analytics dashboards. The ideal candidate is a natural problem solver, with strong organizational skills and a deep analytical background to support the continued growth of the business.This position will assist Financial Services Specialists in evaluating and forecasting business opportunities. To do this, you will use SQL and various CRM tools to derive well-vetted analyses and execute ad-hoc requests and reports as needed.This individual will need to collaborate effectively with internal end-users and cross-functional teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. Successful candidates for this role will have a proven work ethic and a track record of delivering results, with an ability to communicate effectively with technical and non-technical professionals across multiple geographies.Key job responsibilities• Support development of continuously-evolving forecast models and methodologies, supporting the quantitative analysis of the performance of our sales teams, customers, prospects, partners, markets, and products/services.• Develop relationships and partner with sales, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting issues.• Assist Financial Services Specialists in all aspects of evaluating their teams’ performance.• Identify reporting issues and gaps in processes, and then resolve them.• Support the design and implementation of reporting solutions to enable stakeholders to manage the business and make effective decisions.• Develop and drive critical business metrics to monitor and optimize the business.• Drive awareness and develop learning materials to ensure adoption of dashboards and reports.• Support data maintenance across multiple datasets.• Prepare ad-hoc analyses and participate in projects as needed.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project- Microsoft Excel experience- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Intermediate SQL knowledge.- Experience working within a high-growth, technology company- Advanced SQL knowledge to process complex datasets from multiple sources and experience with data analytics.- Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership of projects.- Strong written and verbal communication skills.- Excellent cross group collaboration skills.- Proficiency in Python or a similar programming language for automation of data extraction, processing, and computation.- Experience working with AWS products (Amazon Redshift, Amazon QuickSight, Amazon S3, for example).- Ability to operate independently in a lean, fast-paced organization- Demonstrated ability to define, refine, and implement processes, procedures, and policies.- Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.- Strong organizational, analytical, and communication skills.- Experience developing business analytics or equivalent- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Finance, business management and sales operations experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Contract Conversion & Integration (CCI) team enables global order processing, invoicing, revenue reporting, revenue forecasting, and financial audit capabilities within AWS Professional Services (ProServe). The team is comprised of 25 professionals globally across these functions.Our CCI team sits within the Global Operations Center and currently has team members spanning globally. You will be joining a tight-knit, collaborative group that cares about serving our customers and stakeholders In this role you will: Own and deliver all Project accounting for Professional Services within Amazon Web Services, Inc. ("AWS") Ensure complete and accurate project set up in project accounting system consistent with the contract statement of work. Be responsible for supporting our sellers with executing operationally sound and customer-obsessed engagements. Partner daily with cross functional teams including Sales, Legal, Business Operations, Systems, Insights and Finance. Develop reporting mechanisms, dashboards, and processes to continuously monitor data quality and integrity. This includes creating and coordinating user acceptance test plans for dashboards, advising on best practices and actionable insights based on analysis. Continuously review and optimize operational processes and seek opportunities to reduce transactional workload through deep dive and gap analysis, providing leadership recommendations for system integration and automation projectsKey job responsibilitiesOwn the setup for all Project accounting for Professional Services in the North America, Latin America and Canada regions, with particular focus to our US Federal Accounts which have a US Citizenship requirement; ensuring complete and accurate project and assignment set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs. Continually evaluate solutions for quality, business impact, and scalability. Facilitate scoping meetings with subject-matter-experts and project leads. Coordinate, design, and deliver training materials and content for internal team members and stakeholders. Leverage appropriate tools and delivery methods relative to usage, need, and audience — Wisdom, Wiki pages, Training platforms, etc. Develop scalable modules to maximize content re-use and ensure training programs are consistent and ready for a potentially global audience. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the CCI team, operational organization, sales organization, and the program management process.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.- 5+ years of Microsoft Excel experience- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience in finance, business management and sales operations- Experience reviewing and/or drafting legal agreements and purchase/service orders.- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology company- U.S. Citizenship, bonus if candidate has active security clearanceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. At AWS, we are building a team of customer obsessed professionals that will enable our customers to grow and scale their businesses using the world’s most comprehensive and broadly adopted cloud platform. AWS is looking for an experienced Business Operations Manager that will help manage and scale the operational support for our rapidly growing portfolio of work across the world's largest multi-national enterprises. The successful candidate would be passionate about operational excellence, guiding the business to optimize its impact on behalf of customers. The candidate must be detail oriented and tactically focused, but also must demonstrate a capacity to think strategically. Evolutionary and revolutionary ideas must be brought to bear to maintain operational pace with the innovations and value our cloud engineers deliver to our customers every day.In this role, you will be a key member of the Global Services Strategy & Operations team ensuring leadership has the necessary information to operate and execute efficiently. You will analyze initiatives, processes and provide recommendations for improvement. You will build scalable mechanisms to support business and program operation processes. You will have oral and written communication skills enabling you to dive deep into the data to find answers, and to summarize the data into a logical analysis that ensures all stakeholders are informed.Key job responsibilitiesTrusted Advisor to Leadership- Provide strategic guidance to Practice Leaders, bringing deep knowledge of business operations best practices.- Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. - Manage dashboards, reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future. - Lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning.- Develop and manage annual and multi-year meeting cadence to drive business planning.- Manage the preparation, agenda, and follow-up actions to complete forward looking business plans. - Anticipate the needs of your business and proactively develop new plans as needed. - Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Engagement Lifecycle Management- Opportunity pipeline analysis; work with leadership to forecast demand by specialty. Use data to predict where we need skills and capabilities and make appropriate hiring recommendations.- Partner with leadership to drive business continuity, unblocking teams when required. - Support Practice Managers in maximizing available capacity to staff customer engagements.Business Management and Analytics- Stakeholder management; act as a business partner to Global Services Security leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders in order to ensure they are doing what is best for the business and its people.- Provide support to diverse and geographically dispersed team of Global Services Security resources acting as the face of the business from new hire onboarding through the course of the Consultant’s career, providing general guidance and fielding questions about time entry and other compliance metrics and KPIs.- Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point.- Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.- Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.- Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Automotive & Manufacturing (AutoMfg) Industry Field Sales Operations leader role will manage a global team of sales operations and business analyst resources, directly supporting the AutoMfg Industry Business Unit leader and broader sales & technical team. Core sales strategy & ops responsibilities and functions include Annual planning, quota setting & HC management; forecast, pipeline, and opportunity management disciplines; strategic business insights & analytics/reporting; growth strategies and scale mechanisms. This leader will be a trusted advisor and partner to the AutoMfg IBU global AWS leader, as well as working across key AWS Stakeholders including global operations, partner, services, and marketing. They will partner with our global account management teams and other cross-functional teams in order to define, land, and execute against our strategic prioritiesKey job responsibilitiesKey responsibilities include, but are not limited to:• Contribute to global AutoMfg industry strategy and vision, and partner with Industry sales leaders to drive execution in the region• Designing and landing key business goals, drive programs, tooling, and dashboards to meet the rapid growth of the business and achieve attainment of strategic objectives• Collaborate with other operations managers to identify and implement best practices across regions.• Track and report key performance indicators, goals, efficiency and trend analyses during monthly business reviews• Lead strategic planning and annual planning activities for AutoMfg account teams• Develop management dashboards and reports that are actionable and automated, in collaboration with AWSI central Business Intelligence team• Drive process improvement and change management – lead and deliver training• Create and manage the operating cadence for account teams• Analyze data and trends to make informed recommendations to managers and drive change• Define requirements for specific tooling to support processes and optimize their day-to-day work• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.• Establishing mechanisms for global sales teams alignment around industry operating model• Overall change management related to new and enhanced global processes and mechanisms.A day in the lifeThis global leader (and team) will be deeply embedded in the AutoMfg Industry business unit, responsible for managing a world-class team, leveraging data to uncover actionable insights that help us serve our internal and external customers. This includes measuring the performance of the organization, supplying sales leadership with relevant and timely insights on the health of their business, and managing the worldwide sales operating cadence for the team. The team is also responsible for facilitating industry expertise and knowledge sharing across all AWS business units, by setting up mechanisms with key operational stakeholders across the entire AWS business.About the teamJoin our international, diverse team, which is going above and beyond for our most significant and influential customers in the Automotive & Manufacturing industry. The team is always focused on delivering the best results for our customer by working backwards from their needs.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. • 12+ years work experience, including one or more roles in a global technology/cloud company • Extensive experience leading Sales strategy & operations, Business Planning, Operations, Strategy, FP&A, Finance, Business Development, or other related fields• Experienced manager who has successfully lead & nurtured global, distributed and diverse teams• Demonstrated successful track record in planning and executing strategic business and sales priorities, including growth mechanisms, go-to-market strategy, and operational excellence practices• Deep experience working with CRM tools, revenue reporting, forecasting, sales force automation, etc.• Experience working in sales roles or supporting sales functions• Automotive & Manufacturing industry business experience or knowledge/exposure• Experience using GenAI to increase productivity and enhance business insights & analyticsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At AWS Professional Services, we are building a worldwide team of technical cloud computing architects to work on enterprise customer engagements around the world and helping our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for an exceptional Sales Operations Leader for the Worldwide business, with strong operational, financial, collaboration, and communication skills. This individual will manage a large team (up to 70) of operations managers and will be accountable for multiple key business processes to ensure a great experience for customers, high productivity of all consultants, and efficient execution of business operations. Key job responsibilities - People Management: Ensure our global business operations team is staffed with exceptional talent and that they are coached and developed for professional success. - Opportunity Pipeline and Revenue Management: Deliver pipeline and revenue forecasting reviews to ensure efficient execution in the sales cycle. Scale processes and reporting for continued simplification. - Business Planning: Provide business analytics and insights that influences strategy/tactics/behavior. Establish and lead meeting cadences to drive short and long term business planning. Deliver a planning process focusing on operating models and establishing the right experiments to address long term opportunities and challenges. - Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, with an emphasis on process automation/elimination. - Collaborate with cross-functional teams including Sales, Finance, and Strategy & Operations to ensure all methodologies, policies, and procedures are scaling to meet the needs of the business. - Lead initiatives across Business Operations and contribute to ProServe scale globally.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic Qualifications: -15+ years’ experience working in a Professional Services Consulting or Sales organization. -Successful record of accomplishment driving strategy and operations. - Experience managing territory planning for sales organizations.-Track record of managing complex programs and projects for internal stakeholders.-Undergraduate degree in business, organizational leadership, or human resource management or equivalent.-Experience with SFDC or other CRMs, and working knowledge of Financial Force or other PSA platforms. -Strong communication and writing skills with experience in leading diverse remote teams. -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers with business insights, financial analysis, and forecasting. -Entrepreneurial, self-starting attitude and willingness to jump in and get things done. -Demonstrated experience proactively collaborating cross functionally to identify, diagnose, and solve problems. Preferred Qualifications: - AWS Certifications - Experience managing global teams Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come be a part of a rapidly expanding multi billion-dollar global business! At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions that enable businesses to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions. Our customers include all types of businesses ranging from individual professionals to small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customers so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.We are looking for an experienced Sales Operations Manager to enhance our sales force productivity and revenue retention. The ideal candidate will be data-driven, process-oriented, and have a strong understanding of sales methodologies and CRM systems. Key job responsibilitiesThe ideal candidate for this role is someone who understands a sales organization. This role is responsible for developing sales optimizations strategies, that effectively prepare and equip the sales organization for meeting individual and organizational goals. This person works closely with sales leaders to develop key strategies, processes, and mechanisms, as well as overall thought leadership.We are looking for a Sales Operations Leader who will drive:-Analyze sales data and metrics to identify trends, opportunities, and areas for improvement-Develop and implement strategies to increase sales productivity and efficiency-Create and maintain sales forecasting models and reports-Optimize the sales funnel and lead management processes-Collaborate with sales leadership to define and track key performance indicators (KPIs)-Manage and improve CRM systems and sales tools-Implement strategies to reduce customer churn and increase retention rates-Work cross-functionally with Marketing, Product, and Customer Success teams to align goals and initiatives-Continuously evaluate and refine sales processes to drive revenue growthThe preferred location for this position is Arlington, VA (HQ2), Seattle, WA (HQ), Austin, TX or New York, NY- Bachelor's degree or equivalent- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 10+ years of sales operations or equivalent experience- Advanced knowledge of Excel- Experience using Salesforce (or other CRM tool) or BI tools- Experience presenting to senior leadership- Master's degree or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Principal Business Operations role will be at the forefront of driving programs related to payments, billing, invoicing, tax, accounting and reporting for Kuiper. In this role, you should be comfortable juggling between thinking big and the operational nuances of the work. You must be able to motivate and empower your team while having the backbone to support them when needed. You must be a self-starter with strong analytical and planning ability while being able to navigate the ambiguous landscape of Kuiper business. You must demonstrate strong ability to work with cross functional team and align on a shared strategy. This role will be the single threaded owner (STO) for large, complex, and strategic business and technology initiatives. The role will own project plans, align teams, and track progress for multiple inter-connected work streams.Key job responsibilities- Support product owners by delivering operational excellence and insights that ensure a world class product experience in Accounting, Finance, Invoicing and Billing domain functions.- Deliver operational excellence through program and project management best practices.- Prioritize active projects and backlog, considering known and potential unknown tradeoffs, through the perspective of a quantified impact to the customer.- Communicate updates on key programs and create KPI/metrics to Year One Enablement leaders and stakeholders.- Design, implement, and own mechanisms that scale across partner teams such as Finance, Accounting, AR, Legal, Tax, Engineering, Business in an agile environment to ensure delivery on metrics, goals, and team projects.- Actively seek ways to improve process efficiencies and effectiveness.- Proactively identify program blockers, propose solutions, and drive implementation across partner teams.- Influence, drive change, and own change management with or without authority to achieve outcomesExport Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylumA day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.Bachelor’s degree 7+ years of technical product or program management experience5+ years of working directly with engineering teams experience3+ years of finance experience 3+ years of people management experienceMasters degree or equivalent experience.7+ years of hands-on work managing complex technology projects experienceExperience managing programs across cross functional teams, building processes and coordinating release schedulesExperience using data and metrics to drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipExperience designing and implementing mechanisms that drive automation or standardization across business and technical partner teams.Strong analytical skills and comfortable in a data driven environment.An ability and interest in working in a fast-paced and rapidly-changing environmentExperience in Agile or Scrum methodologies.PMI certification.Business Analytics experienceExperience in product managementExperience in sales operationsExperience in sales enablementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The role of Sr. Sales Ops Manager is of paramount importance in shaping and steering the trajectory of Key for Business towards sustained success and accelerated growth. We are seeking a dynamic and highly accomplished professional with a proven track record in nurturing client relationships, driving cross-functional initiatives to grow the existing business and advocating for pioneering our smart, app-based access control solution.Key job responsibilitiesFormulating and Executing Business Strategy:Devise and implement an all-encompassing client relationship strategy that aligns seamlessly with the overarching growth objectives of the organizationIdentify new and promising opportunities, discern potential new business with existing clients, and craft shared strategies to broaden Key for Business's market presenceClient Relationship Management:Cultivate enduring and robust relationships with both existing and prospective clients, ensuring that their unique requirements are met and their expectations exceededDrive revenue growth through the meticulous identification of client needs, tailoring bespoke solutions, and adeptly negotiating contractsUphold unwavering commitment to customer satisfaction through adept communication, proactive support, and relentless attention to their needsComprehensive Product Mastery:Develop an unparalleled command of our suite of access control solutions, staying attuned to the latest industry developmentsAssume the role of a trusted adviser by educating clients and colleagues on the salient features and transformative benefits of our product offeringsIn-Depth Reporting and Data-Driven Decisions:Institute an efficient reporting system that consistently monitors progress, scrutinizes key performance indicators, and informs decisionsContinuously evaluate the efficacy of business growth and client experience strategies, making judicious adjustments to optimize outcomes- 5+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience using Salesforce (or other CRM tool) or BI tools- Experience presenting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The Contract Conversion & Integration (CCI) team enables global order processing, invoicing, revenue reporting, revenue forecasting, and financial audit capabilities within AWS Professional Services (ProServe). The team is comprised of 25 professionals globally across these functions.Our CCI team sits within the Global Operations Center and currently has team members spanning globally. You will be joining a tight-knit, collaborative group that cares about serving our customers and stakeholders In this role you will: Own and deliver all Project accounting for Professional Services within Amazon Web Services, Inc. ("AWS") Ensure complete and accurate project set up in project accounting system consistent with the contract statement of work. Be responsible for supporting our sellers with executing operationally sound and customer-obsessed engagements. Partner daily with cross functional teams including Sales, Legal, Business Operations, Systems, Insights and Finance. Develop reporting mechanisms, dashboards, and processes to continuously monitor data quality and integrity. This includes creating and coordinating user acceptance test plans for dashboards, advising on best practices and actionable insights based on analysis. Continuously review and optimize operational processes and seek opportunities to reduce transactional workload through deep dive and gap analysis, providing leadership recommendations for system integration and automation projectsKey job responsibilitiesOwn the setup for all Project accounting for Professional Services in the North America, Latin America and Canada regions, with particular focus to our US Federal Accounts which have a US Citizenship requirement; ensuring complete and accurate project and assignment set up in project accounting system consistent with the contract statement of work for all projects, while adhering to SLAs. Continually evaluate solutions for quality, business impact, and scalability. Facilitate scoping meetings with subject-matter-experts and project leads. Coordinate, design, and deliver training materials and content for internal team members and stakeholders. Leverage appropriate tools and delivery methods relative to usage, need, and audience — Wisdom, Wiki pages, Training platforms, etc. Develop scalable modules to maximize content re-use and ensure training programs are consistent and ready for a potentially global audience. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the CCI team, operational organization, sales organization, and the program management process.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. 5+ years of Microsoft Excel experience Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field Experience with sales CRM tools such as Salesforce or similar softwareExperience defining, refining and implementing sales processes, procedures and policies or equivalent 5+ years of finance, business management and sales operations experience1+ years contracting and government contracting experience Experience working within a high-growth, technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

This position will be responsible for Sales Operations and Business analysis for the Education and State and Local Government team within the Worldwide Public Sector (WWPS) Sales Operations organization. This will be a pivotal role that enables you to have significant business impact through your direct involvement in monthly and quarterly metrics, modeling, reporting, forecasting, and providing operations support and ensuring data quality. This position will be responsible for leading formalization of the financial and business reporting for the Education and State and Local Government team within WWPS. The role will include being a strategic partner to the sales team, owning requirements for various dashboards, and reporting and advising on operational metrics and key performance indicators to support the rapid growth of the AWS public sector business. The WWPS Sales Operations Analyst will work in collaboration and coordination with the Education and State and Local Government sales team they support, including account teams, partner teams, service teams, corporate finance and various other functions. The Operations Analyst will lead the formulation of dashboards, reporting and metrics; support Quarterly Business Reviews; help author strategic narratives, and recommend new ways of managing the business that can help accelerate growth. Key job responsibilities - Manage all aspects of Worldwide Public Sector reporting and analysis ensuring timeliness, completeness and accuracy of reporting - Provide strategic analysis and year/year, quarterly and monthly trend analysis - Market and industry analysis for education and state and local government markets- Help author narratives and provide data insights and analysis for Quarterly Business Reviews- Provide sales operations support to cross functional support teams across SLG/EDU, including but not limited to: Greenfield Acceleration, Marketplace, Specialists, CSMs and operate as a primary back-up and SME to support field operations Analysts with additional coverage during peak seasons- Own annual quota and/or goal setting process for support teams in coordination with external WWSO or WWPS teams- Operate as a strategic partner to the Operations leader for SLG/EDU- Work in close coordination with Finance to support headcount managementAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- Experience in finance, business management and sales operations- Experience developing business analytics or equivalent- Experience working within a high-growth, technology company- Experience using Microsoft Excel to manipulate and analyze data- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source projectAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, educational institutions and governments depend on AWS for secure cloud services and solutions.In this position you will be responsible for creating new business insights and developing strategies that will enable the World Wide Public Sector Org sales organization to continue to evolve and grow. As a key member of the Strategic Planning team, you will analyze various areas of the business, leading recommendations for senior leadership and track progress through implementation.Key job responsibilitiesIn this role you will:- Serve as liaison between Sales, Operations, and Planning teams to identify focus areas, progress long-term strategies, and drive action plans- Own deliverables for leadership reviews, annual planning, and regular performance updates (WBR, MBR, forecast calls, etc.)- Establish timelines, project plans, and expectations across various stakeholders- Automate and streamline reporting and performance updates through regular cadence of communications and / or interlocks with business and goal owners- Communicate in written and verbal form to senior leadership and also technical counterparts- Lead analytical projects focused on deep insights that enable goal and performance management decisions- Capture and structure data to meet reporting needs across the entire organization- Be the “source of truth” for each team’s performance and progress trackingA day in the lifeOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- 10+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience presenting to senior leadership- Experience working within a high-growth, technology company- Experience using Salesforce (or other CRM tool) or BI toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for an experienced Principal Customer Support Operations Leader to assist in scaling our operations for Project Kuiper. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service operations and lead the design of policies that will deliver world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in implementing and delivering successful customer operations programs and strategies. As a senior leader, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers.The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe. A successful candidate will be both highly analytical and a hands-on leader able to work extremely effectively in a matrix organization and is adept at understanding how Customer Support Operations works in a customer centric organization. We are looking for someone customer obsessed and technology savvy with a proven track record of managing operational teams and leading new initiatives. The ideal candidate for this job should be a self-starter who thrives in dynamic and fast-paced environments.Key job responsibilities• Oversee setting up and operating specialized customer support teams to handle trials, executive inquiries, escalations and support for Kuiper customers and partners• Develop the insights and present well-reasoned, data-driven proposals to cross-functional stakeholder teams on opportunities in the areas of performance management and process improvements.• Support development of strategies and programs to support global enterprise customers and influence prioritization of defect elimination projects within a matrix organization.• Develop then drive periodic business and program progress reporting and manage engagement with all stakeholders.• Work with our internal/external partners to track KPIs and deliver consistent performance of Customer Support operations.• Dive deep on executive escalations and create a model for timely resolution and continues improvement.• Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.• Deliver end-to-end continuous improvement programs, projects and initiatives.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. A day in the lifeYou will lead our efforts to develop the mechanisms, workflows and budget to support Kuiper Customer Support operations for specialized (non-call center) support functions, including trials, executive inquiries, escalations/Tier 3 and support for Kuiper enterprise customers. You will work across all lines of business of Kuiper to ensure resources are utilized in an efficient manner and establishing processes that will scale but also maintain a high-bar for customer obsession.- Bachelor’s degree or equivalent industry experience- 7+ years of customer service center management with a proven record of understanding and managing call center key performance indicators- 2+ years of Strong leadership and team management skills, with a proven ability to motivate and influence team members to achieve their goals.- 5+ years of experience in process development and improvement centered around consumer account services, technical support, and escalation resolution- Masters degree- Proven experience in building ground-up call center operations in multiple global locations- Experience in defining, building infrastructure and mechanisms to track KPIs across multiple functions across the org. - Proven track record of efficiently managing communications across all levels in the organization including senior leadership teams and external customers. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS’ growth is driving a rapid expansion of its contract operations team and has the need for a detailed, process orientated individual who will support contract onboarding for our private pricing customers. This will include managing multiple defined processes, ensuring data integrity within our systems, and communicating frequently with various teams. The successful candidate must be a strong communicator, be detail oriented, have the ability to manage multiple tasks simultaneously, and thrive in a dynamic, quickly changing environment.AWS has a strong culture of data-driven decision-making requiring timely, accurate, and actionable intelligence that delivers significant business value. Private pricing contracts help deliver business value by ensuring all custom terms are captured and documented appropriately. This is a wonderful opportunity to help build a process to better service our customers while ensuring all private pricing contracts are operationalized efficiently and accurately. Key job responsibilities• Own the process of onboarding Support for private pricing customers, including the enablement of AWS Support, facilitating communication between key parties, and implementation of agreements into contract management systems.• Act as a resource for in-house reporting including operational volume forecasts, pipeline summaries, and metric tracking• Utilize system data to draft in-depth custom pricing contracts• Actively participate/drive process and system improvements• Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements• Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems• Proactively identify and implement operational improvements, enhancements, and system customization that meet business requirements• Communicate effectively across all related channels to ensure transparency of processAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.• Bachelor’s Degree • 2+ years of relevant professional experience• 1+ years of experience in contract creation/review, very comfortable with contractual verbiage• 1+ years Business analysis and functional experience with quantitative, analytical, and organizational skills• Intermediate Excel skills (Pivot Tables, VLookups)• Experience using Salesforce• Experience supporting sales and/or tech teams• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams• Experience working with custom private pricing contracts• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects• Highly organized, have multi-tasking skills, and efficient in ambiguous situations• Strong attention to detail and excellent problem-solving skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $109,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is inventing on behalf of rights owners and has built the largest and most extensive brand protection program in the world. Amazon’s Trustworthy Shopping Experience (TSE) organization builds best-in-class and thought-leading tools and programs to help rights owners protect their intellectual property and ensure that their brand and products are represented accurately, delivering the right experience to customers. Amazon's Trustworthy Shopping Experience (TSE) team is looking for a Sales Operations Manager to work closely with cross-functional stakeholders to create, implement, and optimize processes, tools, and reporting that improve the overall efficiency and effectiveness our business development teams. The person in this role will act as a trusted advisor to our stakeholders, and become an extension of our business development efforts that translate into productivity toward goal attainment. This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun! KEY RESPONSIBILITIES - Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. - Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. - Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions. - Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanismsKey job responsibilities• Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. • Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. • Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions.• Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanisms.- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking an experienced and talented Enablement Lead to drive impactful cross-functional initiatives. This individual will develop and own mechanisms to enable our Global B2B teams. The Enablement Lead will operate as the single threaded owner of our Enablement project to support effectiveness of internal teams and revenue growth. This position will create and manage ongoing mechanisms to facilitate communication across the organization. This role will work to identify gaps in learning materials, create content, land those materials with sales, and ensure effectiveness. This role will be responsible for starting and owning workstreams across our Global B2B teams to design and build resources, and manage those workstreams to closure. This incumbent will be aligning with key stakeholders to establish annual learning roadmaps, and prioritizes against business strategy and needs. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 3+ years’ experience in program management, Enablement, Training, or operations improvement role- 2+ years of successful experience in the facilitation of large cross-functional teams in business operations and technology process improvement areas- 2+ years of experience providing enablement to Executives, Managers, Field Sales, and other business partners- Excellent communications skills including, presenting, editing, and writing as well as accuracy and attention to detail required.- Experience building enablement content in the Highspot platform- Strategic thinker that can take broad visions and concepts and develop structured plans, actions and measurable metrics and then execute those plans.- Sale Enablement experience at a large global enterpriseAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Worldwide Public Sector Business Operations team supporting AWS US Federal Professional Services (ProServe) is seeking an experienced, self-directed Business Operations Manager with strong operational, organizational, financial acumen, collaboration, federal government contracting, and communication skills to support the strategic and analytical needs of the growing US team. This is a high business impact role for a candidate who is passionate about driving operational excellence to maximize goal attainment across the business.Key job responsibilitiesTrusted Advisor to Leadership• Provide strategic guidance to ProServe Business Leaders, bringing deep knowledge of business operations and proven execution of implementing best practices.• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount, utilization and goal planning.• Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Business Management and Analytics• Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders to ensure they are doing what is best for the business and its people.• Lead business reviews, including pipeline and engagement hygiene inspection and deep dive analysis into gaps to goal; support strategies and initiatives to build and measure overall business health• Implement, monitor and analyze success metrics and drive predictability in our operations, with an analytical mindset and technical skills.• Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point for the ProServe Sales and Delivery team members and business partners across US WWPS.• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.• Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.• Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret (TS/SCI) security clearance.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Familiarity with Public Sector and knowledge of government acquisitions along with applicable mandates and polices that govern the process- Current, active US Government Security Clearance of Top Secret (TS/SCI)- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology company- MBA with concentration in Business or Finance- Strong verbal and written communications skills, and the ability to work effectively across internal and external organizations.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Web Services is hiring a research expert to design and implement research programs supporting AWS Sales, Marketing, and Global Services. Research is a key component to how we make data-driven decisions, and this is a unique opportunity to help shape how our sales organization delivers a world-class customer and employee experience. Key job responsibilitiesAs a Research Manager in Customer & Field Insights, you will be responsible for implementing global research projects that shed light on business problems. You will share these insights with sales leaders to help them improve the customer experience. As a research subject matter expert, you will also work with teams across the company to advise on research design and quality.The ideal candidate has a strong record of building and executing high-impact research programs using primary and secondary research and data analysis. This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You have strong business acumen and can view a situation from different points of view, from customers to account managers to sales leaders. You are comfortable with ambiguity and can make progress even with imperfect information. You support your ideas clearly with data, logic, and organization.A day in the life• Execute ongoing research programs and iterate to improve outcomes. • Support primary research targeting customers and our customer-facing employees and improve quality of research.• Provide guidance and best-practices for survey design and statistical analysis.• Design and implement new research projects that provide the sales organization with actionable customer and employee experience insights. • Design, develop, and implement mechanisms to deliver data, analysis, and actionable insights through performance dashboards and reports.• Work collaboratively to innovate on novel research techniques using AWS solutionsAbout the teamCustomer & Field Insights delivers actionable insights about what AWS customers and employees need. We achieve this by executing research to inform the go-to-market strategy for AWS, deepen our understanding of the customer experience and the field experience, and deliver insights to the AWS teams that can act on this data. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.- BS/BA degree or equivalent experience.- 2+ years of experience in relevant field, such as market research (agency or client-side), UX research, management consulting, business intelligence, decision science, sales strategy, or sales operations- 1+ years of experience with quantitative research methods (e.g., survey design, inferential statistics).- 1+ years of experience using quantitative tools (e.g., Qualtrics, SPSS, R, SAS, or Stata)- Experience with integrating data from different sources (e.g., surveys, telemetry, financials, behavioral, interviews) to identify patterns and derive insights.- Excellent written communication skills, ability to craft high-quality research reports for stakeholders.- MBA or other relevant advanced degree (e.g., Marketing, Statistics, Data Science).- Experience with dashboarding tools such as Tableau, QuickSight.- Experience with SQL or Python.- Experience using data to guide decisions and tell a compelling story that resonates with executive audiences.- Experience working within a high-growth technology company and/or a large-scale global sales organization.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.AWS Monetization (MZN) is looking for a Sales Operations Analyst to support monthly operations of revenue-related programs. This Analyst will be a point of contact for internal inquiries and escalations on month end processes providing data driven decisions and support. This position will contribute to short- and long-term solutions to drive process efficiency and effective controllership for the AWS month-end process cycles. This team member will have an opportunity to innovate through automation and participate in cross-functional team initiatives. This role will require engagement and alignment with accounting teams, finance teams, global operational teams, and product managers.Key job responsibilitiesThe successful candidate will be detail-oriented, highly analytical, and able to work effectively across multiple operational and finance teams. We are looking for an individual with a proven record of delivering results through strong accounting/finance skills, problem solving skills, and keen attention to detail. Excellent communication and organization skills are required along with the ability to anticipate and communicate risks to accounting, finance, business and tech leadership.A day in the lifeProactively evaluate, develop, and simplify working procedures to continuously improve the operations and reduce controllership risks.Project manage automation and improvement initiatives by communicating program status, risk, providing clear recommendations for resolution or mitigation to leadership.Establish and maintain critical relationships with internal partners including MZN Ops teams, Sales teams, product and engineering teams, and AWS Accounting to advocate for automated month end close accounting deliverables.Engage with cross-functional stakeholders to understand in-depth and improve existing models and processes.Support recurring and ad hoc reporting and deep dive inquiries for various internal/external stakeholders.Look around corners to provide predictive risk analysis and opportunities.About the teamOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of finance, business management and sales operations experience- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience using Microsoft Excel to manipulate and analyze data- Excellent written and verbal communication skills, including an ability to effectively communicate with both business and technical teams.- Experience working within a high-growth, technology company- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through- SQL knowledge- Experience in lean methodologies (Kaizen, Green Belt Six Sigma).Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS.At AWS, we are building a team of customer obsessed professionals that will enable our customers to grow and scale their businesses using the world’s most comprehensive and broadly adopted cloud platform. AWS is looking for an experienced Business Operations Manager that will help manage and scale the operational support for our rapidly growing portfolio of work across the world's largest multi-national enterprises. The successful candidate would be passionate about operational excellence, guiding the business to optimize its impact on behalf of customers. The candidate must be detail oriented and tactically focused, but also must demonstrate a capacity to think strategically. Evolutionary and revolutionary ideas must be brought to bear to maintain operational pace with the innovations and value our cloud engineers deliver to our customers every day.In this role, you will be a key member of the Global Services Strategy & Operations team ensuring leadership has the necessary information to operate and execute efficiently. You will analyze initiatives, processes and provide recommendations for improvement. You will build scalable mechanisms to support business and program operation processes. You will have oral and written communication skills enabling you to dive deep into the data to find answers, and to summarize the data into a logical analysis that ensures all stakeholders are informed.Key job responsibilitiesTrusted Advisor to Leadership- Provide strategic guidance to Practice Leaders, bringing deep knowledge of business operations best practices.- Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics.- Manage dashboards, reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.- Lead and review the end-to-end execution of annual planning process to include headcount, utilization, and goal planning.- Develop and manage annual and multi-year meeting cadence to drive business planning.- Manage the preparation, agenda, and follow-up actions to complete forward looking business plans.- Anticipate the needs of your business and proactively develop new plans as needed.- Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Business Management and Analytics- Stakeholder management; act as a business partner to Global Services Security leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders in order to ensure they are doing what is best for the business and its people.- Provide support to diverse and geographically dispersed team of Global Services Security resources acting as the face of the business from new hire onboarding through the course of the Consultant’s career, providing general guidance and fielding questions about time entry and other compliance metrics and KPIs.- Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point.- Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.- Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.- Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- 8+ years in a sales or operations function- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience presenting to senior leadership- Advanced degree (MBA)- Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions- Experience working within a high-growth, technology company- Ability to write clear, articulate, and concise business documentsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Head of Customer Optimization & Acceleration (CO&A) team, you will have the exciting opportunity to be part of a team whose goal is to make it seamless for customers to do business with AWS. The CO&A team helps simplify the customer experience by addressing complex operational issues as customers adopt cloud technologies. The CO&A team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) accelerating customer cloud optimization to lower cloud consumption costs and help our customers reinvest the savings into other innovative AWS services and products to accelerate their digital transformation.You will lead an international team across North America, LATAM, EMEA and APJ responsible for supporting our customers across these geographies. As a senior leader of leaders, you will define the vision and strategy for the function, working closely with our worldwide sales teams to deliver an outstanding customer experience.Your responsibilities will focus on recruiting, hiring and developing a team who will provide unparalleled business support to customers, including account management activities, cloud optimization efforts, and other programs focused on creating an excellent customer experience. Additionally, you will set performance goals and metrics, timelines and a formal tracking process to measure and manage progress. You should be a leader with exceptional organizational skills, prepared to work in a high-volume environment, with multiple sales teams in a fast paced, dynamic industry.This position must sit within one of our North America hubs: Seattle, Denver or New York City.Key job responsibilitiesTeam Management and Leadership:• Manage and mentor a team of CO&A Managers, providing guidance, coaching, and professional development opportunities.• Ensure effective resource allocation, workload distribution, and prioritization of tasks within the team and across geographies.• Foster a collaborative and high-performing team environment, promoting knowledge sharing and continuous improvement.Strategic Planning and Execution:• Develop and implement strategies to optimize customer cloud spend, drive cost savings, and maximize the value of reinvestment into AWS services and products.• Collaborate with cross-functional teams, including Sales, Product, Marketing, Partner, and other stakeholders, to align customer optimization and acceleration efforts.• Identify and address gaps or opportunities in customer optimization and acceleration processes, driving continuous improvement.Customer Engagement and Relationship Management:• Oversee the delivery of executive-level content, presentations, and workshops by the CO&A Specialists to customers.• Ensure that the team provides subject matter expertise in cost optimization, cloud economics, and commercial aspects throughout the customer life-cycle.• Foster strong relationships with customers, partners, and internal stakeholders to drive successful outcomes.Reporting and Analytics:• Establish and monitor key performance indicators (KPIs) to measure the success of customer transformation, optimization, and acceleration initiatives.• Analyze customer data and reports to identify trends, opportunities, and areas for improvement in cost optimization and acceleration strategies.• Ensure that the team effectively assesses and addresses customers' reporting needs related to cloud costs, usage, optimization, and acceleration initiatives.Team Development and Mentorship:• Provide leadership, guidance, and mentorship to the CO&A Specialists, fostering their professional growth and development.• Identify training needs and facilitate learning opportunities to enhance the team's skills and knowledge.• Promote a culture of continuous learning, innovation, and customer-centricity within the team.About the teamThe CO&A team is a highly skilled group of cloud experts dedicated to maximizing the value of our customers' AWS investments. Through their deep understanding of cloud economics and commercial strategies, they empower customers to optimize their cloud spend and drive significant cost savings. These savings are then strategically reinvested into innovative projects, enabling customers to accelerate their digital transformation and gain a competitive edge. With a customer-centric approach and a passion for continuous improvement, the CO&A team collaborates closely with customers to identify optimization opportunities, implement best practices, and unlock the full potential of the cloud. Their expertise and commitment to customer success make them invaluable partners in enabling reinvestment and driving business growth.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.- Minimum of 8 years of leadership experience in a sales or customer-facing management role, preferably in the technology or cloud computing industry, in a Leader of Leaders capacity.- Proven ability to build and maintain strong relationships with customers, partners, and internal stakeholders.- Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to executive-level audiences.- AWS Certified Cloud Practitioner- Strong analytical and problem-solving skills, with the ability to analyze complex data and identify opportunities.- Strong understanding of cloud economics, pricing models, and commercial aspects of cloud services.- Excellent leadership, coaching, and mentoring abilities.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.