Sales Operations Job Family

Come be a part of a rapidly expanding $35 billion-dollar global business! At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions that enable businesses to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions. Our customers include all types of businesses ranging from individual professionals to small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customers so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.We are looking for a Voice of Customer & Sales Alignment Specialist to consolidate feedback from various sources and align it with our central and partner team roadmaps as well as process and program enhancements. This role will play a crucial part in enhancing both customer experience and sales team effectiveness.Key job responsibilities-Develop and implement a comprehensive system to collect, analyze, and consolidate feedback from customers and sales teams-Create and maintain a centralized repository for all customer and sales feedback-Analyze feedback data to identify trends, patterns, and high-impact areas for improvement-Collaborate with product management, engineering, and partner teams to integrate insights into roadmaps and prioritize initiatives-Develop and present regular reports on customer and sales feedback to key stakeholders-Work closely with customer experience and sales enablement teams to implement improvements based on feedback-Create and maintain feedback loops to ensure customers and sales teams are informed of actions taken based on their input-Facilitate cross-functional meetings to align on customer and sales experience improvements-Develop metrics to measure the impact of implemented changes on customer satisfaction and sales performance-Stay up-to-date with industry best practices in customer experience and sales effectivenessThe preferred location for this position is Arlington, VA (HQ2), Seattle, WA (HQ), New York, NY or Austin, TX-Bachelor's degree in Business, Marketing, or related field-10+ years of experience in customer experience, sales operations, or product management roles-Strong analytical skills with the ability to translate data into actionable insights-Proven ability to work effectively with cross-functional teams-Strong project management and organizational skills-Experience in creating and managing roadmaps is a plus-Master's degree in Business Administration or related field-Certification in customer experience management or similar-Familiarity with agile methodologies and product development processes-Experience with CRM systems, feedback management tools, and data analysis software-Excellent communication and presentation skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,400/year in our lowest geographic market up to $237,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Sr. Business Planning Lead within the Sales Strategy and Operations team globally supporting the AWS Specialist and Partners Organization (ASP). Within the AWS SMGS organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. This role will be a member of the ASP Business Planning team supporting Global Business Planning Initiatives such as goals planning.This role will have the responsibility to develop, evolve, and deliver business planning strategies in coordination with the planning mechanism owners and cross-functional planning partners (Finance, Data Products, Operations), analyze data and customer feedback to drive business recommendations, and lead cross-SMGS initiatives including tool and product launches – all in an environment of rapid growth and increasing complexity. The ideal candidate has broad analytical skills and financial acumen, deep sales strategy experience, a curious mindset, ability to manage and prioritize in a complex, large, matrixed and ambiguous environment, as well as a demonstrated ability to influence without explicit authority.In this role, you will partner directly with the annual planning mechanism owners and work closely with members of the ASP Operations teams across AWS’ portfolio of products and services to ensure we are defining and launching effective planning mechanisms to support the AWS business.Key job responsibilities- Lead and co-lead cross-SMGS initiatives such as new tool and mechanism launches- Act as a trusted advisor to leadership and operations, leveraging business acumen, data and analyses to develop and iterate on annual planning processes, policies, and guidance - Develop and execute implementation, change management, and enablement plans for annual planning mechanisms- Manage interdependencies across large scale, complex, cross-functional initiatives - Deliver simple, scalable solutions to challenges during the annual planning cycle- Conduct complex data analysis, and identify patterns and trends in dataAbout the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- 7+ years experience developing and implementing systems/tools utilized for CRM, revenue reporting, forecasting, Salesforce automation, etc.- Intermediate to Advanced Excel skills and experience using Tableau or AWS QuickSight- Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights- 5+ years experience leading complex, high visibility, cross-functional programs- Experience defining, refining and implementing sales processes, procedures and policies and developing and cascading revenue targets and/or goals across matrixed organizations- Proven ability to operate independently in a fast paced, highly ambiguous, matrixed organization- Experience supporting sales organizations- Experience using Salesforce (or other CRM tool)- Experience developing data driven solutions to determine and drive improvement- Excellent verbal/written communication & data presentation skills with experience communicating to both business and technical teams across all levels of stakeholders- Experience leading through influence and gaining alignment and buy in from partner business planning teams- Ability to navigate complexity when problems involve multiple systems, teams, or processesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Join a $35 billion global business at the forefront of innovation, disrupting the B2B space and unlocking a $2 trillion opportunity. Leverage your expertise as a sales operations leader to drive efficiencies, maximize seller success, and propel this fast-growing startup to new heights.Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? We may have a role for you…Amazon Business (AB) teams drive the next wave of growth for our business, relentlessly innovating across a broad spectrum of functions including expanding our selection, offering competitive prices, improving world-class delivery, and providing exceptional value to our business customers. We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).In this role, you will work with AB3Ps Sales and Account Management teams and partner teams to achieve operational excellence across businesses processes, tools, reporting, and data. You will drive key deliverables that drive efficiencies to our Sales Teams in the US and Canada and growth for B2B Sellers. We are looking for a think big (outside the box) builder that wants to gain exceptional career experience, raise the bar, and work with a great team.Key job responsibilities• Develop and implement sales processes & mechanisms for sales teams, support teams, partner teams, and the broader organization.• Manage the Salesforce CRM Platform as the administrator to include data hygiene, pipeline, lead management processes, lead distribution processes, account management processes, dashboards and reporting.• Partner with 3P Technical CRM Team to drive automation of Salesforce processes, tools, and feature upgrades to increase sales process efficiency and maximize team effectiveness for customer relationships.• Collaborate with partner organizations and leadership to identify business goals, key results needed to deliver on those goals, and close the gap on productivity barriers.• Analyze sales data, seller trends, and Rep/AM performance data to create forecasts, reports, and provide key insights to drive business decisions.• Own the execution of key components of planning, sales team mechanism tracking, performance against goals, and key performance indicators (KPIs).• Manage interconnections between systems and ensuring accurate reporting and access to data-based insights.• Familiar with key operational competencies like change management, continuous improvement, and risk management.PREFERRED QUALIFICATIONS• Master’s in Business Administration (MBA), Finance, Economics, Computer Science, Engineering, or related field.• Experience managing one or more core operational domains like change management, continuous improvement, business management, risk management, or planning.• Familiarity with AI tools in support of Sales processes, especially ones that can be used with Salesforce. • Experience developing business analytics, data visualization, forecasts, models, reports, and/or presentations.• Experience with Lean Six Sigma, Value Stream Mapping, Six Sigma Greenbelt, Scrum, PMP, or other operationally focused industry certifications.A day in the lifeActing as the Chief Operations Officer for the Amazon Business sales team, you'll own key operational workstreams and serve as the Salesforce and systems administrator for the 3P organization. Streamline lead management, seller account distribution, and account management processes. Develop insightful reports and collaborate with product teams to support B2B requirements, launch new offerings, and optimize seller recruitment and account management. Drive efficiency and effectiveness across sales processes to empower account representatives and maximize seller success.About the teamWe are the Sales Strategy & Operations team for the AB 3P GTM (go to market) organization, focused on making Account Representatives (ARs) and Account Managers (AMs) more productive, sales processes more efficient, and maximizing the Amazon Seller experience. To deliver on this vision we do what it takes to make the sales processes better so that Account Representatives can focus on the Sellers and give them the best chance for success.- 10+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Experience using Salesforce (or other CRM tool) or BI tools- Experience presenting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As Senior Analyst, the analyst should troubleshoot customer issues related to AWS Billing and Cost management services and tools that might lead to widespread customer impact or financial risk. It requires to support three main work streams: KTLO, improving product/customer experience, and automation/process optimization.The KTLO work stream comprises serving as subject matter expertise by conducting in-depth root cause analysis and troubleshooting for AWS Insights and Optimization (AIO) (Cost Explorer, Cost and Usage Report, Budgets, Cost Anomaly Detection, etc.) and Billing Procurement Experience (BPE) (Cost Allocation Tags, Cost Categories, Billing Conductor, etc.) products related customer issues. This includes triaging and resolving customer issues, driving customer escalations to resolution by helping the customers transition to automation, leading escalation and event management (E2M), Large-scale events, onboard ticketing queues and leverage backend processes for effective resolutions on data/functional issues and save engineering teams time to focus on building/maintaining the tools.In addition, help the product/service teams by providing feature proposals (2 Pagers/1 Pagers) and recommendations for improving the product experience and capability based on customer tickets and multiple feedback streams and contribute to product roadmaps by creating Product Feature Requests (PFRs) or by adding Customer Influences (CIs) to existing PFRs. More specifically, collaborate with Product Managers on defining use cases, engaging stakeholders for approvals, writing Business Requirement Documents (BRD), Press Release/Frequently Asked Questions (PRFAQ). Analyst should Influence technical roadmaps (OP1s) by providing data driven metrics (tickets, PFRs with CIs), highlight the customer issue based on the product experience or functional capability. It also requires them to connect with PM/SDM on a monthly/quarterly cadence focused to discuss the historic trends on customer issues and product experiences, brainstorm and align on improvements. They should have the expertise to test and train/educate customer service teams to support for AIO and BPE product feature launches.Key job responsibilitiesResponsibilities:• Partner with cross-functional teams in identifying business needs, develop innovative solutions, and drive strategic initiatives that have a broader impact across the organization.• Ensure alignment and drive enterprise-wide initiatives that align with organizational goals and strategies.• Serve as a strategic partner and trusted advisor to executive leadership, influencing decision-making at the highest levels of the organization.• Possess exceptional communication and presentation skills to effectively convey complex information and influence stakeholders across AWS.• Lead cross-functional program management, perform advanced analysis and solve complex issues to influence decision-making at the executive level.• Require expertise to understand end-to-end knowledge of products, systems and processes. • Ability to propose/implement long-term scalable solutions and in the interim deliver short-term solutions.• Provide requirements to product and engineering teams based on customer friction points to improve the product/customer experience.• Analyze the risks or impact and identify the changes that may be introduced by the launch/change, proactively seek feedback from customers in evaluating the desired customer experience and test the new features to ensure customer success. • Ability to work with limited guidance and mentor individual contributors within the larger organization.• Be a strong communicator with an ability to deliver effective narratives.- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Come be a part of a rapidly expanding $35 billion-dollar global business! At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions that enable businesses to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions. Our customers include all types of businesses ranging from individual professionals to small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customers so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.The ideal candidate for this role is someone who will drive the effectiveness and efficiency of the sales organization by developing, managing, and implementing innovative sales enablement strategies. This role will focus on transforming the sales process to enhance productivity, support sales training and development, and align the sales team's efforts with overall business objectives. Key job responsibilitiesThe ideal candidate for this role is someone who understands a sales organization. This role is responsible for developing sales optimizations strategies, that effectively prepare and equip the sales organization for meeting individual and organizational goals. This person works closely with sales leaders to develop key strategies, processes, and mechanisms, as well as overall thought leadership.We are looking for a Sales Readiness Leader who will drive:• Sales Optimization Strategy. Develop and implement a comprehensive sales optimization strategy that aligns with business goals and drives sales performance. Collaborate with sales leadership to identify gaps in sales processes and recommend solutions.• Sales Readiness. Recommend programs, workshops, and upskilling opportunities to improve the skills and knowledge of the sales team. Create and maintain sales plays, playbooks, first call materials, and other sales-facing resources. Cross-collaborate with teams to drive change initiatives to drive sales improvements.• Sales Technology, and Tools. Evaluate, implement, and manage sales enablement tools and technologies to support the sales team. Ensure the sales team is effectively utilizing sales tools. Develop and track key performance indicators (KPIs) to measure the success of sales enablement initiatives.The preferred location for this position is Arlington, VA (HQ2) or Seattle, WA (HQ). - Bachelor's degree or equivalent- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 6+ years of sales operations or equivalent experience- Experience using Salesforce (or other CRM tool) or BI tools- Experience presenting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.