Principal Technical Program Manager, Search Platform Technologies

Amazon Search creates powerful, customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. We're seeking an experienced Principal Technical Program Manager with a strong technical foundation to join the Search Relevance and Ranking team and enhance our Search experience for customers. Amazon Search helps customers find the products that match their intent, serving a diverse global audience across various platforms. With billions of searches and substantial revenue, Amazon Search's impact is widespread and significant. Our access to a wealth of data enables us to employ machine learning for creating smarter and personalized experiences for both customers and selling partners.As a Principal Technical Program Manager, you will lead the Amazon Search ranking program, driving its strategic direction and overseeing day-to-day execution. Partnering with a cross-disciplinary leadership team, you will build and deliver innovative search experiences and technologies. Your responsibilities include managing worldwide project schedules, writing specifications, and launching products, all while tracking progress through metrics. As a program leader, you will navigate uncertainties, anticipate challenges, and balance business needs with technical constraints to ensure optimal outcomes. This high-impact role requires strong decision-making, creative problem-solving, and seamless collaboration with global Retail product and science teams. You will be key to delivering both immediate results and long-term value for customers and the business, with support from search leadership. In this role, you will:* Collaborate with search ranking experts to define the strategic vision and roadmap for empowering customers worldwide to discover the best products. This involves partnering closely to develop, evaluate, and adopt new ranking features tailored to diverse audiences.* Develop and refine search ranking roadmaps and requirements, ensuring clear experiment milestones and actionable steps toward delivering innovative search experiences.* Partner with global teams and signal providers, understanding the unique needs of each marketplace and category to deliver ranking services in sync with worldwide launch timelines. Lead cross-functional efforts from ideation to launch, coordinating internal and global activities.* Analyze and optimize internal processes and mechanisms, identifying inefficiencies in prioritization, planning, tracking, execution, and communication through regular business reviews. * Increase visibility and awareness by regularly communicating with leadership on status, risks, innovative proposals, and challenges through strong written communication.* Identify and resolve search defects and address escalations swiftly using a streamlined process, driving data-based activities to generate meaningful insights and recommendations for improvement.* Mentor and support fellow Technical Program Managers, fostering growth and collaboration within the Search Relevance organization.This role offers the opportunity to shape the future of search ranking at a global scale, drive impactful change, and lead cross-functional efforts that directly enhance the customer experience.- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Systems Technical Program Manager, Kuiper Enterprise Service Delivery

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.As a Systems TPM on the Kuiper Enterprise Service Delivery team you will support Proof of Concepts, demos, and tech trials at Executive Briefing Centers (EBCs) and on-site with customers. You will be working directly with customers to enable Kuiper broadband service at their location, orchestrating all required activities to activate the service and train the customer to operate it. You will also support partners and system integrators who work closely with Kuiper to deploy and validate our LEO satellite solutions, providing best practices and resolving critical escalations. In this role, you will advocate for the customer and contribute to building product and solution roadmaps. You will build sales enablement material, tech notes and technical trainings for Kuiper internal teams, AWS, as well as partners and system integrators. Additionally, you’ll run tests on the Kuiper network using the latest customer terminals and compare / benchmark with competitor products to clearly demonstrate Kuiper's advantages, differentiation and explain to partners and customers the best tests to use when they evaluate Kuiper satellite solutions.You will collaborate with engineering, product management, and business development leaders to plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to enterprise customers.You will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scale to additional enterprise customers globally.This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamYou will be joining a team focused on driving enterprise service delivery mechanisms for all of the customer facing hardware, software and systems for Project Kuiper.- Experience with IP networking and wireless technologies and testing these technologies- Design, implementation, or consulting in applications and infrastructures experience- Specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree in computer science, engineering, mathematics or equivalent experience- Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Kanban)- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients- Experience delivering enterprise connectivity solutions including HW- Experience working within software development or Internet-related industries- Experience working as a Solutions Architect or Systems Engineer preferably in wireless cellular or satellite technology- Certifications and/or relevant work experience deploying cloud-native applications and microservices for enterprise IT workloads, preferably on AWS- Strong RF domain expertise with experience managing site surveys, assessing link budget/SINR, signal interference, spectrum management / coordination with other wireless systems- Working experience with (wireless) networking software stack and troubleshooting different layers of the stack.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. Technical Program Manager, AWS Security, Control Automation

Amazon Web Services (AWS) is rapidly expanding its global presence. AWS adheres to multiple industry frameworks by strategically implementing new IT processes and product security features to accommodate the requirements and to expand our global customer base. AWS Security Assurance Engineering is seeking an experienced, self-motivated Senior Technical Program Manager (TPM) with a balance of Security & Compliance depth, and strong interpersonal skills to join our team. In this role, you will help to shape the technical, product, and execution vision for AWS's compliance landscape. You are the bridge between our software development team and the audit stakeholders. You will lead, scale, and inspire technical projects towards controls, evidence, and workflow automation.Key job responsibilitiesThe successful candidate will manage technical projects to perform deep-dives into AWS security controls and create remediation plans in support of a comprehensive security assessment and risk remediation program. This candidate will identify, track and mitigate security and certification gaps through technical leadership, collaboration, and management of change with partners across AWS. About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Principal Technical Program Manager, Search Relevance Prod. Mgt

The Amazon Search Ranking and Relevance team is responsible for helping customers find relevant products that meet their expectations in terms of price, quality, and convenience. Our goal is to make shopping easy and enable customers to shop with confidence.We are currently seeking a Principal TPM to join our team and utilize machine learning (AI, ML) to enhance the Amazon Search experience. The mission of this role will be to ensure that customers perceive Search as a trusted friend that directly answers their questions, assists them in exploring Amazon's extensive selection, and empowers them to shop with confidence, knowing that they have made the right choice.Key job responsibilitiesAs the Principal TPM for Search Ranking and Relevance, your role is to create and execute the vision and strategy for the Relevance team's new products. Your focus is on delivering excellent shopping experiences for customers by understanding their shopping intents and incorporating relevant features on the search page. The ideal candidate should have experience in a fast-paced environment and a strong bias for action.You will collaborate with global teams to identify and prioritize needs, influence the organization, and create high-quality search experiences. Your expertise in search engines and recommender systems will be crucial in expanding beyond the current offerings. Success in this role requires a customer-centric approach, innovative thinking, and effective communication.Working closely with a team, you will create scalable shopping experiences that contribute to a delightful shopping experience for Amazon customers. This is a technical role that may require a tech assessment.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWithin the Search Relevance and Ranking team, our mission is to empower customers to shop effortlessly and confidently. We achieve this by providing relevant products and information through a well-organized interface. This is made possible by utilizing AI and ML models to gain deep insights into customer behaviors and preferences. By doing so, we ensure the delivery of the most relevant results that align with customer goals. Our access to a wealth of data enables us to create smarter and personalized experiences for both customers and selling partners using machine learning.Our team is known for its high motivation, collaborative culture, and genuine enthusiasm for the work we do. We uphold strong entrepreneurial values and maintain a proactive approach. In this role, you will address customer challenges, define a strategic vision, prioritize, and invest in innovative recommendation technology. Additionally, you will create innovative models and tailored search experiences globally and across all devices. This high-impact role requires creative thinking and enjoys strong executive support.As a leader, you will promote teamwork, collaboration, and commitment among diverse teams, ultimately delivering a satisfying customer experience. You will have full ownership, from strategy development to execution, performance assessment, and daily oversight of search relevance and ranking programs.- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Principal Technical Program Manager, Fulfilment by Amazon - Amazon Warehousing and Distribution

Are you looking for an opportunity to create a new supply chain product? We are a startup team working working to enable organizations across the world with reliable, cost effective and flexible end-to-end supply chain solutions, to help them scale, succeed and offer best in class experience to their customers.We are looking for tech leaders who are seeking opportunities to build a new multi-tenant, software-as-a-services (SaaS) offering for our customers using AWS technologies. You’ll be joining a team building a new world class product. We aim to create a highly technical, entrepreneurial, collaborative and fun culture.The ideal candidate will be an innovative, seasoned technical leader with a demonstrated history in delivering results. This leader will have managed complex program spanning across multiple organizations and have ability to dive deep on customer experience, architecture, and technical details. Success in this role requires close collaboration with senior leaders/execs across Amazon and the ability to influence their technical architecture. Successful candidates will demonstrate strong business judgment, ability to define visionary architecture and customer products. Key job responsibilities - Lead planning, and execution of complex large scale technical program involving highly distributed, large scale services. - Play a critical role in the broad business planning, working closely with senior executives to develop business targets and resource requirements. Help form long-term technical and business strategy and goals. - Understand business context to decisions made within and across groups. - Work closely with product managers, engineers, scientist to architect and develop the best technical design and approach. Be a hands-on technical leader and contributor. - Maintain a current understanding of industry and technology trends.- Work with globally distributed team.- 5+ years of hands-on work managing complex technology projects experience- Experience in technical program managementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Technical Program Manager II, Enterprise Engineering

We are looking for a self-motivated Technical Program Manager (TPM) with strong interpersonal skills and experience leading large scale initiatives. The successful candidate will manage technical projects and workstreams within our systems and software engineering group, maintain critical services used by tens of thousands of Amazonian teams, and drive new innovation by working with customers to develop greenfield solutions for Amazon's evolving needs.Enterprise Engineering is an internal IT organization dedicated to improving the productivity of all Amazon employees through well scaled, highly available enterprise solutions. As Amazon meets the challenges of constant growth, Enterprise Engineering is the key organization that will ensure Amazon's productivity platform needs are well integrated, streamlined, and effective for driving business results. As a Technical Program Manager (TPM), you will be responsible for driving and delivering multiple complex projects simultaneously. In this role, you will provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints. You will provide technical leadership that gets software applications built and integrated into the AWS ecosystem. You will work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.Our ideal candidate will have a strong PM/TPM background, with demonstrated experience leading cross-organizational technical program management of Cloud infrastructure & DevOps projects, and will have a deep technical background in building services in Cloud leveraged by many.- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedule- A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects Able to collect, analyze and present data sets support project goals and initiativesAbility to communicate effectively with both technical and non-technical individuals.- Exceptional written and verbal communication, and comfortable presenting in large groups and handling high-pressure communication with senior management Experience with managing large cross-functional projects- Strong organizational skills, successful track record of coordinating between multiple project stakeholders, technical program managers, and software development teams.- Experience in creating and managing complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams in support of business goals.- Hands-on experience with agile methodologies and proven leadership skills. Technical program management experience in managed IT services, Cloud services industry preferred - CSM, PMP or related certification with strong skills in technical /non-technical documentation writing - Request for Proposals, Project scoping, SOW, Executive summaries, Status reports.- Strong technical experience in *AWS or related Cloud service offerings is preferred * or related Cloud service offeringsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Technical Program Manager, Alexa Customer Journeys

Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager to help customers find new experiences on events they enjoy, with Alexa.You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads. The role is focussed on program that spans across multiple teams and also across time zones, with a broad program scale.Key job responsibilities* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels* Make tradeoffs while balancing the business needs with technical constraints* Work closely with product and engineering teams to define near term and long term product roadmap* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time* Serve as a trusted advisor to product and engineering teamThis role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.About the teamThe Alexa Customer Journeys team builds products and technology that simplifies customers lives. Our products are used by millions of customer, across Amazon devices, WW. Our teams invent on behalf of our customers and have a ton of fun along the way!- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Principal TPM, Delivery Choices

Are you interested in joining an innovative team that is at the forefront of solving complex business problems? For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine massive customer impact with retail invention, solving huge business and technical challenges along the way.Delivery Choices team provides customers with delivery products to meet their needs of consolidation, convenience, precision and sustainability.Key job responsibilities- You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details- You will be responsible for delivering results despite working in an ambiguous environment- You will need a strong bias for action and be able to handle multiple priorities simultaneously- You will define strategy and build and execute road maps for the programs you own.- You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.- Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Technical Program Manager, Devices and Services Sustainability Accelerator

Amazon Devices is looking for a Sr TPM to help drive new, carbon-reducing technologies into our products, services and operations. The Sr TPM will play a pivotal role in defining and implementing product line strategies and initiatives to help new business areas decarbonize to reach net zero. They will also work cross-functionally across the Amazon Devices to develop and implement sustainability programs that will bring about measurable environmental benefits. The successful candidate must have a solid understanding of sustainability or hardware development to translate this knowledge into actionable initiatives for devices products. The successful candidate also has strong communication, analytical skills, and the ability to apply systems thinking to complex, fast moving problems. In this role, you’ll work across many groups, get broad exposure to the entire business and engage with external technology ventures. At the same time, in the midst of this big organization you will get the opportunity to have true ownership and effect real change to the product and the business.Key job responsibilitiesThe ideal candidate should possess a strong program management background, have experience leading large/complex/cross-organizational projects, and have a well-rounded technical background. As a Sr Technical Program Manager, your responsibilities will include writing specifications, driving project schedules from design to release, managing the production launch for a product/feature, and using metrics to provide status along the way. You will lead and coordinate design and implementation efforts, coordinating across multiple teams to develop optimal solutions. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.Sr TPMs need to not only excel in operating at a strategic level but also need to understand when to dive deep to keep the project on track. Along with that, Sr TPMs need to clearly and concisely communicate, both verbally and in writing, with senior management on status, risks and required mitigations to maintain project commitments. Sr TPMs are expected to support the team in making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. This role is a good fit for someone creative, who has strong customer focus and product sense, combined with an established track record in consumer technology products.A day in the lifeA day in the life- Work with leadership team to set the customer strategy and make appropriate high-judgment trade-offs between features and sustainability needs- Manage entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision, e.g. engineering, product management, etc- Establish goals and reviewing metrics to identify opportunities and deliver success- Research and identify new opportunities to innovate on behalf of our customers- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraintsAbout the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create? Within Lab126, the Sustainability organization focuses intently on reducing our carbon impact and making our products and their experiences more sustainable for business and the planet.- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. Technical Program Manager , AWS ADC Hardware & MDCs - Tactical Edge Mission Engineering

The AWS Secure Connection Services (SCS) team delivers a portfolio of AWS cloud services to government customers who have unique access control, security, and compliance requirements in Amazon Dedicated Cloud (ADC) regions like AWS GovCloud. We are looking for a passionate, innovative, results-oriented Sr. Technical Program Manager (TPM) to join the AWS SCS team to support requirements for our classified government customers.As a TPM on the AWS SCS team, you will:- Lead projects and programs spanning Modular Data Center (MDC), software development, technology lifecycle management, focusing on DevSecOps, software security, and cloud-based solutions. - Engage with customers and work to ensure that our systems and services scale to meet diverse government customer requirements in restricted access and classified regions. - Interface with Software Development Engineers and Vendors, support manufacturing and design discussions, and help ensure that the quality of deliverables exceed our customers’ expectations. - Drive process and technology improvements that reduce friction for customers and proactively address issues that help AWS meet a range of customer needs globally. - Work backwards from the customer to solve big technical challenges and drive stakeholder communication. - Work across business, product, and engineering teams to balance technical trade-offs, costs, and development solutions to delight our customers. As you develop both broad and deep expertise, you will build a network of contacts and colleagues from across AWS as you creatively solve exciting new challenges.This position requires that the candidate be a U.S. citizen.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.10012Key job responsibilities- Work directly with software engineering teams, implement agile methodologies, manage dependencies, develop program roadmaps and timelines, facilitate application security reviews, unblock engineering workstreams, track deliverables and deadlines, and ensure stakeholder alignment.- Drive software development best practices such as automated testing, continuous API monitoring, role-based authentication/authorization, auditing, and implementation of security controls (encryption at rest/in-transit, mitigation against man-in-middle attacks, API throttling, etc.).- Enforce automation of software builds, deployment and maintenance using CI/CD pipelines, infrastructure as code, and continuous scanning.- Identify, baseline, and deliver goals in collaboration with Software Development, Data Center Engineering, and Product/Program Management teams.- Work with vendors and partners to architect, build, integrate, validate, and deploy complete edge and cloud solutions to public sector customers.- Build a deep functional knowledge to deliver on the service requirements with highest precision and establish feedback mechanisms to track progress towards programmatic objectives.- Deliver medium to high complexity projects and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, and customer experience. - Work with cross-organizational stakeholders to ensure product readiness, software availability, and forward deployment readiness. The Technical Program Manager facilitates timely delivery of projects on roadmap to support the team and department vision.- The TPM also needs to communicate effectively with cross-functional stakeholders both within and outside the organization. Keep abreast of performance trends, raise risk/issues, escalate effectively, eliminate blockers (within span of control), and establish mitigation strategies for issues.- Apply your writing and program management skills to create, document, and implement an operations strategy/roadmap. - You will support design, build, and deployment of software solutions within customer environments.- You will present program status to senior leadership. Your expertise will influence the team’s decisions to drive secure and scalable solutions.Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at for inquiries.A day in the lifeThe ideal candidate should be an innovative, results driven professional with solid people skills and a strong problem-solving capability. The individual will be responsible for driving strategy and initiatives. The candidate should work with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to craft and implement a strategic vision and make independent decisions with sound judgment to attain that vision. This individual needs to manage change and have the ability to build the right mechanisms to support our organization and influence other teams.About the teamThe Tactical Edge / Mission Engineering Group within SCS designs, develops, and delivers emerging edge capabilities to enable the use of AWS services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.- 6+ years of technical program management working directly with software engineering teams experience- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Exceptional operational, analytical, and interpersonal skills to drive overall strategy and teams across organizations- Strong written and verbal communication skills with the ability to present complex technical information to a variety of audiences aligning to an innate ability to influence projects and teams by inspiring, motivating, and negotiating.- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Experience in networking, control systems, building management systems, and systems engineering including rack cabinet enclosure construction methodologies with knowledge of routers, switches, UPS, etc.- Experience in data center operations support, manufacturing, or field operations with knowledge of construction methodologies and knowledge of networking requirements- Experience with data management and data analytics tools and systems, such as SQL, Quicksight, Redshift, Python or other scripting languages and data analytics tools alongside experience creating Integrated Master Schedules (IMS) and project plans- Current, active US Government Security Clearance of Top Secret or aboveAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. Technical Program Manager, Amazon Business

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business team is seeking a Senior Technical Program Manager who wants to disrupt the way businesses purchase online. Our team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different needs than the traditional Amazon customer base. To succeed in this role, you must be a passionate advocate for the customer, always looking to invent and simplify on their behalf. You must think big and build a solution that can scale to meet the global needs of thousands of customers spending millions of dollars with Amazon each year. You must earn trust with technical credibility, pragmatic decision making, and follow through working with technology teams across Amazon. And you must dive deep into the technical and experience details to ensure we exceed the high expectations of our customers every day. This role requires a unique blend of business acumen and technical skills and being able to operate at the intersection of the two.Key job responsibilities- Drive and deliver multiple complex projects simultaneously- Provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints- Work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps- Lead cross functional development teams from design through delivery- Accountable for driving the entire product lifecycle, from product definition through specification, coding, quality assurance, data security and privacy, and launch to the world- Communicate with senior leadership on status, risks and change control- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience with end to end product delivery including roadmap strategy- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- 3+ years of software development experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Technical Program Manager, Infra Supply Chain Automation

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Supply Chain Management (SCM) Team is building next generation enterprise supply chain products on native AWS from ground up. Come and be part of the team that enables Amazon AWS to rapidly grow and continue to be the pioneer and widely recognized leader in Cloud Computing, and have immediate impact on the thousands of developers and businesses around the world.We are looking for Senior Technical Program Manager who can own the scoping, planning, and execution for challenging and high impact projects. This Senior TPM role will be highly visible across AWS Infra teams as well as other Amazon business units. You will be partnering with and influencing the direction of multiple engineering teams within and outside of AWS SCM to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects and will have excellent knowledge of supply chain space. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or multiple priorities. As a Senior TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.A day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 5+ years of technical program management working directly with software engineering teams experience- 3+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. Technical Program Manager, Reverse Logistics (RL) Engineering

Lab126 is an inventive research and development company that designs and engineers high-profile, portable, hand-held consumer electronics products, like the Echo and Kindle. The products we design and engineer are easy-to-use and offer users benefits that are only made possible through tightly integrated digital technologies and wireless connectivity.The ideal candidate for the Sr. Technical Program Manager role will be a strong leader, capable of influencing cross-functional teams and managing multiple projects in a dynamic environment. A deep understanding and background in test solution development, deployment, and qualification in a production environment with additional experience driving test requirements and best practices into HW/SW development organizations. The candidate will be highly organized and data driven. You will work closely with an internal inter-disciplinary teams, external partners, and operations to drive key aspects of product definition, execution, test and delivery. You must be responsive, flexible and able to succeed within an open collaborative peer environment.Key job responsibilities· Lead internal and external engineering teams to deliver a solution that is robust and consistent· Drive execution of projects with both internal and external engineering and operations teams· Drive technical tradeoff discussions on product specifications and operational processes· Collaborate with cross-functional teams and operations partner(s) to record, drive and ensure resolution of all technical and process issues· Influence cross functional teams across the organization to drive out program risk and eliminate technical and operational blockers· Present project status to the leadership team· Establish, implement and drive schedules and validation plans for engineering readinessA day in the lifeAs the Technical Program Manager of the NPI test process within Reverse Logistics, on a daily basis, you will work with a broad cross-functional team responsible for launching some of our most complex products. Your day will likely begin with updates from the European and Asian stakeholders for product readiness, launch, and any sustaining critical issues. Then you will focus on managing priorities across all Amazon, Ring, Blink, and other product lines. Using your knowledge of service and repair test processes, you will drive requirements for changes to product design if applicable. To end your day you will work with product management, factory, and HW/SW engineering teams to scope new technology and innovation required for the new product launches.About the teamAmazon Devices Reverse Logistics owns global warranty and services for all Amazon Device products. The Reverse Supply Chain vision is to power the circular economy by giving consumer electronic products another chance to be loved.- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience working as an Operations or Engineering Program Manager with a test engineering backgroundAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Principal Technical Program Manager, IT Product and Development

You will be responsible for leading Amazon IT’s AI transformation by completely re-architecting IT systems from the data layer up through all customer facing experiences. At Amazon, we're working to be the most Customer-centric company on Earth. Amazon IT’s Product and Development team (IT PnD) anticipates each employee's unique needs and fuels our colleagues’ success by providing a delightful onboarding experience, equips them with the software and hardware tools to excel, and provides swift reliable support. We are looking for a smart and experienced Principal Technical Program Manager who is passionate about AI and has the technical skill and influence to accelerate its adoption in ways that simultaneously drive more delightful IT experiences and greater efficiency. The right candidate is a natural goal-oriented leader who collaborates seamlessly with stakeholders across the IT organization to gain alignment and drive strong results. They work back from customer outcomes to gain deep understanding of problems and opportunities, and skillfully structure programs and mechanisms that catalyze team-level execution and decision making to deliver customer value as efficiently and effectively as possible. Key job responsibilitiesYou possess a strong technical program management track record, demonstrated experience launching critical products and services, and a well-rounded technical background in current AI and web technologies. You will be responsible for leading Amazon IT’s evolution in the era of AI. This multi-year cross-cutting program consists of a portfolio of AI-centric sub-programs focused on completely re-architecting Amazon IT from the data layer up through all customer facing experiences. Your contributions will reshape how Amazon IT provides self-service and assisted support, eliminates experience defects, enables faster and more successful new hire onboarding, and provisions the most appropriate software and hardware assets for employees. By having a wide-angle view of the foundational technical investments and business opportunities, you will improve customer outcomes by connecting otherwise independent initiatives, while also improving development efficiency through greater reuse of foundational AI building blocks. Due to your contributions, the application of AI will accelerate, enabling greater productivity for employees and efficiency for IT as a whole. A day in the life- Build and lead the execution of program mechanisms and plans across Amazon IT- Drive alignment, collaboration and execution on shared executive-level goals.- Align senior leaders and influence teams across IT on a common future vision and strategy.- Work with product, design, engineering, and science teams on integrating AI foundations and solutions into their products.- Be the primary point of contact for all program stakeholders.- Dive deep into technical systems and products.- Embrace ambiguity and skillfully detangle and clarify to enable teams to move faster.About the teamAmazon IT Product and Development's mission is to delight Amazonians and fuel their productivity by (1) delivering a seamless new-hire experience that accelerates onboarding speed, (2) enabling productivity with hardware and software assets optimized for individual and team success, and (3) providing exceptional self-service and assisted IT support services to quickly solve or prevent problems. Our deep passion to understand and anticipate our customers' needs, drives our commitment to ensure that every interaction is personalized, effortless, and empowering, so employees can achieve their best work from Day 1 and thrive throughout their career. We believe a high performing team with high job satisfaction are aligned when we foster an environment where authenticity, inclusion, fairness, recognition, innovation, and growth thrive. - 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 8+ years of hands-on work managing complex technology projects experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr Technical Program Manager

Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for Amazon’s 1.5 million employees and the hundreds of millions of customers? If so, we’re looking for you!The vision of Inclusive Experiences & Technology (IXT), within PXT, is to create inclusive experiences for our worldwide base of employees, customers, and communities. Born Inclusive is a new program with the IXT Product & Technology team that will provide the tools, processes, and metrics to enable product, engineering, user experience, and science teams across Amazon to easily build inclusion into products that exist already, as well as into everything that they create, so every new product from Amazon is born inclusive. It is truly Day 1 as we build our Product & Engineering organization from the ground up. We are rolling our sleeves up to bring this vision to life, demonstrating ownership, bias for action and humility in all that we do. No job is below any member of the team, and we partner closely with each other, across IXT/PXT and Amazon to realize our mission. We are customer obsessed, working backward from customer needs in everything we do.We seek a talented Technical Program Manager who is looking for the next opportunity to innovate, build, and learn, delivering software solutions end-to-end and at scale. In this role, you must combine your technical and project management / PMO skills to deliver cross-functional initiatives. You want to work on initiatives that are high-visibility, require high leadership judgement, creative thinking and technical problem solving. You thrive in a fast-paced, high-stakes environment, and are energized by a fast-growing team that needs you.You are highly organized, communicate roadmaps clearly and transparently, and relish getting things done in a structured and controlled manner. You earn trust with stakeholders across organizations by understanding their challenges and partnering to prioritize and deliver capabilities that solve problems at scale. You will understand risks, issues, blockers and show strong bias for action in resolving these to ensure the success of our program. You will succeed in these endeavors by combining your technical experience with your ability to listen to, learn from, and communicate with a diverse group of collaborators. You hold our team, as well as partner teams, accountable and to high standards; you have a “whatever it takes” attitude about delivering results. You have demonstrated experience with technical program management in software development, from scoping/writing requirements, testing, CI/CD, technical design review and operational excellence.This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilities Lead multiple concurrent product development programs that have broad cross-organizational and architectural impact, with autonomy. Establish foundational support for the program from inception, including establishing and owning internal mechanisms such as business reviews, bi-weekly updates, internal wiki pages, etc. Support delivering the roadmap for IXT-owned products by partnering closely with product managers to triage tickets, establishing mechanisms to engage with cross-functional teams and identifying ways to improve our products’ performance. Use data to drive and measure process improvements that enhance our operational effectiveness. Partner closely with product and engineering in the development of new technologies built-for-builders, in a continuous effort to deliver a world-class customer experience, Born Inclusive for all Amazon employees and customers. Serve as a technical leader in IXT: Translate technical and business requirements into backlog stories, review technical designs, coordinate deliverables with partner teams, track and report on delivery of core programs. Evangelize the working backward process. Report into the Sr Manager, IXT Product & Technology, engaging with Director and VP leaders in IXT/PXT regularly.- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Technical Program Manager, Traffic Engineering

Are you passionate about driving impact to a core function at one of the largest companies in the world? Is the prospect of modernizing infrastructure of interest to you? How about having the opportunity to work on the intersection of Networking, Cloud Tech, Machine Learning Ops and Big Data? Then this role might be the one for you!Amazon Traffic Engineering builds innovative managed networking solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. We identify and support the foundational infrastructure capabilities, tools, and datasets needed to support rapid global expansion of Amazon's SOA (Service Oriented Infrastructure), built on top of AWS technologies. We seek a passionate, technical and results-oriented Sr. Technical Program Manager to help manage aspects of a high visibility, high impact modernization program.Key job responsibilities• Coordinate work across multiple teams and organizations within Amazon• Own the strategic roadmap and tactical milestones and own the updates to various stakeholders• Manage relationship with customers, stakeholders and partners - helping address major roadblocks in adoption of the new technology• Manage timeline, dependencies, and deliverables- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience building and evaluating system-level technical design- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- 3+ years of software development experience- Experience leading highly technical programs involving infrastructure, complex systems, systems engineeringAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sr. Systems TPM, Kuiper Enterprise Service Delivery

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.As a Systems TPM on the Kuiper Enterprise Service Delivery team you will collaborate with engineering, product management, and business development leaders to engage with enterprise customers. In this role you will collaborate with the team evaluating commitments during the pre-sales stage, plan and execute technical on-boarding and acceptance testing for Kuiper Satellite Services delivered to customers.Key job responsibilitiesYou will develop system integration best practices, processes, and tools to ensure solution deployment can be documented, automated, and scale to additional enterprise customers globally. You will support Proof of Concepts, demos, and tech trials at Executive Briefing Centers (EBCs), roadshows, and on-site with customers. You will also support field service partners and system integrators who work closely with Kuiper to deploy and validate our LEO satellite solutions, providing best practices and resolving critical escalations.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeIn this role, you will advocate for the customer and contribute to building product and solution roadmaps. You will build sales enablement material, tech notes and technical trainings for Kuiper internal teams, AWS, as well as partners and system integrators. Additionally, you’ll run tests on the Kuiper network using the latest customer terminals and compare / benchmark with competitor products to clearly demonstrate Kuiper's advantages, differentiation and explain to partners and customers the best tests to use when they evaluate Kuiper satellite solutions.About the teamExport Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.You will be joining a team focused on driving enterprise service delivery mechanisms for all of the customer facing hardware, software and systems for Project Kuiper.- Bachelor's degree in engineering, computer science or equivalent- 5+ years of working directly with engineering teams experience- 3+ years of technical product or program management experience- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps- Experience working as Solutions Architect, Sales Engineer or equivalent within telecommunications or cellular industries- Certifications and/or relevant work experience deploying cloud-native applications for enterprise IT workloads, preferably on AWS- Strong RF domain experience managing site surveys, assessing link budgets, signal interference, spectrum management / frequency coordination with other wireless systems- Deep understanding of telco backhaul and hardware requirements including L2/L3 transport, acquisition, mobility, and system integration with existing OSS / BSS systems- Detailed understanding of managed network services for enterprise and government, including, convergence of satellite and terrestrial networks, and specific use cases addressing mobility, cloud and IOT integrationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Technical Program Manager, Middle Mile Planning and Optimization

It’s no secret that Amazon Freight Management (Middle Mile) is evolving from outsourcing freight to external trucking companies to managing it in-house partnering with our Line Haul Service Providers (LSPs). Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage and the key differentiating factor. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries to big-screen TV’s, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem.We are building Day 1 products to predict, schedule and route thousands of units of freight containing millions of units on a weekly basis. We are building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers.We are looking for an experienced Technical Program Manager to tackle complex and ambiguous problems that span numerous systems and organizations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. They will work with senior product and engineering leaders to define strategy and requirements. They will design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, they will be expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. Working cross-functionally, they will identify and secure commitment from tech teams across the company for new initiatives, driving consensus on the technical approach. The ideal candidate will have a well-rounded, technical background as well as a history of leading large projects end-to-end. They will own the team efforts to coordinate and unify road maps and technical direction across multiple complex systems and own the launches. They will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy and manage the roadmap, change management process. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success.As a Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. As well as partner with program managers to help support the strategic deliverables while working with engineering to support important technical efforts.The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators.Key job responsibilities- You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details- You will be responsible for delivering results despite working in an ambiguous environment- You will need a strong bias for action and be able to handle multiple priorities simultaneously- You will define strategy and build and execute road maps for the programs you own- You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run- Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Technical Program Manager, Tech Integration, GES Sustainability & Automation (GES S&A)

Manage the technical integration of Sustainability & Automation projects within Amazon's IT environment. Responsible for ensuring solutions are designed with compliance in mind, and bridge the gap between Info-sec requirements and project execution requirements. Act as the Subject Matter Expert (SME) on Amazon infosec policies and processes by staying informed in an every evolving landscape, and educate project owners about these requirements. Be the final point of escalation for issues with technology during deployments.Key job responsibilities-Understand, educate, and enforce technical standards and specifications with internal and external partners.-Experience working within Amazon's IT environment, specifically IT topology, networking, device compliance, and troubleshooting.-Evaluate current working procedures and tools and identify areas to streamline the process to make it more customer friendly.-Act as subject matter experts for IT and Information Security policies within Amazon, educating our vendor base on guidelines and ensuring compliance.-Define forward looking strategy for IT components of technology.-Coordinate and engage with different teams across the network to accomplish projects.-Conducting standing meetings/calls with internal stakeholders to discuss design & integration requirements and provide status updates.-Perform yearly reviews of technology to maintain compliance by OEMs.-Identify and manage project risks.-Up to 20% Travel, domestic & international.A day in the lifeResponsible for acting as the bridge between ensuring solutions deployed by the GES S&A organization are designed with compliance in mind. That technologies have a path towards compliance prior to deployment. Everyone understands how to ensure their projects are compliant before starting to build. Keep everyone updated on the status of projects, and compliance initiatives. Maintain a close connection with IT, OpsTech & Central, so they are always aware of what's new and changing in the space. Act as SME for escalations for new & existing technology.About the teamGES S&A Tech integration team is a small team of SMEs who make sure that Sustainability & Automation technologies meet Amazon's high bar for compliance and security. The team balances the need for fast production, with the need for compliance, by coming up with designs that work best for all stakeholders. This group focuses on ensuring compliance is top of mind, and that all internal stakeholders and vendors maintain, and develop with compliance from the start.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan- 4+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree in engineering, computer science or equivalent- 3+ years of analytical, quantitative, communication, and presentations experience- 3+ years of working directly with engineering teams experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Principal Tech Program Manager, FBA Inbound

READY TO DO SOMETHING BIG?How would you build the next generation of mission critical systems and services that power the ability to send, store and manage billions of products across the globe on behalf of our selling partners?Fulfillment by Amazon (FBA) is the Amazon service for world-wide sellers that offers access to Amazon’s vast distribution network as a service. Similar to how AWS provides infrastructure as a service, FBA allows sellers to only pay for what they use, creating a seamless experience to leverage our world-class infrastructure. Sellers in 135 countries worldwide, from Fortune 50 companies to hundreds of thousands of small businesses and entrepreneurs, rely upon our world-leading technology to grow and thrive on Amazon’s Marketplaces.In a very real way, we are changing lives with the work we do. FBA team members wake up every day thinking about how to enable our sellers to be successful by building highly scalable and highly reliable platforms. Enabling seller success allows us to provide Amazon customers with unparalleled selection and pricing. FBA is a win for sellers and a win for customers.What is Fulfillment by Amazon (FBA)?_ ( Fulfillment by Amazon (FBA) team_ ( a Principal Technical Program Manager with FBA, you will lead broad cross-organization efforts from the early stages through release. You will work closely with product managers, engineering managers, scientists and engineers to build the next generation of seller platforms. You will be responsible for influencing organization's product and technical roadmap and technical architecture. You will be driving organization-wide engineering and operational excellence initiatives. You will represent difficult trade-off decisions and solutions clearly to leaders up to 3 levels above to help them understand decisions and options. You will leverage your technical knowledge to drive technical trade-off choices. You will be able to identify when a technical solution requires additional technical guidance. You will manage cross-functional and cross-organization communication to ensure all stakeholders are informed, and needs are aligned. You will guide the technical direction and decisions to deliver a solution that meets Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.“Third-party sellers are kicking our first party butt. Badly. And it’s a high bar too because our first-party business has grown dramatically over that period, from $1.6 billion in 1999 to $117 billion this past year. The compound annual growth rate for our first-party business in that time period is 25%. But in that same time, third-party sales have grown from $0.1 billion to $160 billion – a compound annual growth rate of 52%. To provide an external benchmark, eBay’s gross merchandise sales in that period have grown at a compound rate of 20%, from $2.8 billion to $95 billion. Why did independent sellers do so much better selling on Amazon than they did on eBay? And why were independent sellers able to grow so much faster than Amazon’s own highly organized first-party sales organization? There isn’t one answer, but we do know one extremely important part of the answer: We helped independent sellers compete against our first-party business by investing in and offering them the very best selling tools we could imagine and build. There are many such tools, including tools that help sellers manage inventory, process payments, track shipments, create reports, and sell across borders – and we’re inventing more every year. But of great importance are Fulfillment by Amazon and the Prime membership program. In combination, these two programs meaningfully improved the customer experience of buying from independent sellers.” —Jeff Bezos, 2018 Letter to Shareholders- Bachelor's degree in computer science, electrical engineering or a related discipline 10+ years of engineering and engineering management experience- 5+ years of technical program/project management experience- Understanding of software development processes and experience shipping commercial software on time- Experience setting organizational level goals, analyzing cost/benefit of large initiatives, formulating program and project charters and driving delivery across multiple business and engineering teams- Experience discovering the true requirements underlying feature requests, recommending alternative technical and business approaches, and leading engineering efforts to meet timelines- Strong customer relationship skills- Excellent oral and written communication skills, as well as the ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements and prioritize tasks- Ability to handle multiple competing priorities in a fast-paced environment- Master's Degree in computer science, electrical engineering or a related technical discipline- Strong business and technical vision- Experience building solutions for large scale distributed systems- Experience defining and championing best practices across a software organization- Experience working with external technology partners and enterprise customers- High degree of comfort presenting to senior management, business stakeholders, and external partnersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.