Training

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: Delivery Feedback & Insights (DFI), Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Lead with a focus on Training to join our team! As an Individual Contributor, the Training Lead is an integral part of our operations team, acting as the onboarding coordinator and trainer and will facilitate instructor led training for multiple processes. Simultaneously, this role will perform research and gather data and feedback to inform the training process to develop and implement innovative solutions that optimize the performance of the team. Key job responsibilities• Facilitate instructor led training for various processes.• Teaches Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Experience facilitating instructor led-training using various modalities such as ILT, vILT, eLearning- Experience using data and metrics to determine and drive improvements- Experience with learning development tools such as Articulate Storyline/Rise, Captivate, Camtasia, Adobe Creative Suite.- Understanding of adult learning methodologies such as ADDIE, Blooms, & Kirkpatricks- Experience with LMS Admin- 1+ years of using eLearning development tools such as Articulate Studio/Storyline, Camtasia, Captivate, Adobe Photoshop/Illustrator- 1+ years of performance metrics, process improvement or lean techniques experience- 2+ years work experience involving DSPs, DA's, and/or Last Mile Operations.- 2+ years Experience using Salesforce- Basic SQL/VBA knowledge a plus- Experience performing investigative workAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon Transportation Support SpecialistThis position requires a Class A commercial driver’s license (CDL) and is subject to Department of Transportation (DOT) regulatory requirements.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Transportation Support Specialists to work in our facilities throughout the United States. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers. As a Transportation Support Specialist, you will train drivers on safe driving practices and ensure drivers are in compliance with Amazon training, safety and maintenance standards. Training will involve a mix of both classroom and behind-the-wheel time. While primarily centered on creating and delivering driver training, Transportation Support Specialists will support elements of related Safety, Compliance, and Maintenance programs. Candidate must be at least 21 years old. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. As a Transportation Support Specialist you will: • Partner with Operations Managers and Area Managers to coordinate, facilitate, and measure training related activities • Track performance and provide identified retraining and process improvement opportunities to further develop CDL and non-CDL driver training • Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties • Create and communicate driver safety bulletins to local teams • Create new training content to address gaps in driver skill, or mitigate safety and compliance risk • Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices • Support equipment standard work within a node, including inspecting equipment, creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, managing campaigns and recalls, and maintaining unit history (e.g., for washes, warranties, registrations) • Work different shifts and travel to support other sites, up to 50% • Candidates must be able to travel to multiple sites within 250 miles of their home building and have reliable transportation. • Drive, maneuver, and load/unload a truck as scheduled using approved equipment (pallet jack, etc.), with or without reasonable accommodation • Knowledge of DOT/FMCSA(R) rules, regulations, and record keeping Basic Qualifications - High school or equivalent diploma- A valid Class A Commercial Driver’s License (CDL) and eligibility to drive in accordance with DOT requirements- Must hold a valid and active USA state driver's license- Previous yard driver/yard hostler experience at Amazon or equivalent driver experience- 1+ years verifiable CDL driving experience in the last 10 years- 1 + years of experience working with computers and Microsoft Office (including outlook, Word, and Excel)- Must be able to work 40 hours/week and overtime as required- Must be able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Must be able to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays- Must be at least 21 years of age Preferred Qualifications - Bachelor’s Degree or 2+ years Amazon experience- Interest in long-term career development through assignments in multiple FCs across the nation- 2+ years CDL driver training experience- 6+ months of Peer Driver Trainer (PDT) experience- Direct management/supervision experience of CDL drivers/employeesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.