Amazon Kuiper Commercial Services LLC

Project Kuiper is a global initiative to expand broadband access through a network of 3,236 satellites in low Earth orbit. Its goal is to deliver fast, affordable internet connectivity to unserved and underserved communities worldwide, helping to bridge the digital divide. As a Privacy Specialist on the Kuiper team, you will play a crucial role in operationalizing privacy practices across Kuiper's diverse customer base. This involves collaborating with stakeholders in legal, engineering, customer service to ensure privacy compliance and positive customer outcomes.Key job responsibilities- Manage multiple privacy-focused projects concurrently, with a sense of urgency and adaptability to ambiguity.- Conduct in-depth reviews of privacy-related processes and systems, using data analysis to identify and recommend mitigating measures.- Perform privacy assessments for Kuiper's applications, both launched and in development, working closely with product teams to address privacy obligations.- Liaise with cross-functional teams, including legal, and federated privacy groups, to integrate privacy considerations into project planning and decision-making.- Maintain deep expertise in evolving privacy regulations and standards, such as CPRA and GDPR, to ensure Kuiper's compliance.- Identify, track, and report on key privacy metrics to drive continuous improvement.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylumBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of experience in privacy or compliance roles- 3+ years leading projects involving automated and manual systems, supporting internal customers across multiple locations ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk!Key job responsibilities• Define and centralize Deal Desk Policy/Process organizational strategy, and are the single threaded owner of all Policy/Process related initiatives. • Collaborate with cross functional stakeholders to identify, investigate, and resolve existing deal policies and process escalations, blockers, issues, gaps, and pain points that impact deal velocity. • Leverage your organizational experience, advanced business judgement, and understanding of the impact on stakeholders to drive goals to completion. • Identify opportunities and define the roadmap to achieve organization-wide objectives while, streamlining or eliminating excess processes. • Influence teams to decouple from dependencies and eliminate problems that stifle innovation.• Cultivate best practices through analysis and reporting in support of continuous improvements• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are looking for a Learning Experience Designer with Technical Training experience. We are rapidly developing global training videos and courses for installation, troubleshooting, professional field service technicians, Customer Support Associate tools, systems, and processes training, as well as internal onboarding enablement. This includes, but is not limited to, instructional design, multimedia technologies, and training assessment strategies. We are seeking a candidate with a proven track record in delivering high-quality, interactive, and scalable learning content.The Kuiper Global Development team is focused on launching and operating the Kuiper service across the globe. A successful candidate will be highly analytical and a hands-on technical specialist, able to work extremely effectively in a matrix organization. They should be adept at understanding how Learning and Development models work in a customer-centric organization. We are looking for someone customer-obsessed and technology-savvy with a proven track record of developing and maintaining training programs.Project Kuiper's success requires team builders and leaders who are owners, and who possess the operational spirit needed to both create and support new initiatives. Our leaders solve complex, cutting-edge problems and get things done.Key job responsibilities• Design and develop engaging, interactive, and scalable training content (videos, courses, simulations) for various audiences (technicians, field service, customer support, internal employees)• Collaborate with SMEs to gather requirements and translate complex technical concepts into effective learning experiences • Apply instructional design principles (ADDIE) to create comprehensive training programs aligned with business goals • Leverage multimedia technologies, authoring tools, and LMS to deliver training in various formats (e-learning, instructor-led, blended) • Conduct training needs analysis, evaluate existing programs, and identify areas for improvement • Develop assessment strategies to measure training effectiveness and learner comprehension • Stay updated on trends, technologies, and best practices in instructional design and adult learning • Collaborate cross-functionally with stakeholders, SMEs, and project managers• Continuously improve training materials based on feedback, evaluation data, and changing business needs • Contribute to the development and maintenance of training documentation, guidelines, and standardsExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will lead our efforts to develop the mechanisms, workflows and budget to support our ongoing operations needs. This includes identifying internal and external partnerships and working across Amazon to develop and execute a compelling model of learning management and training. You will support customer support and field service operations to balance our business needs while ensuring we have a properly trained and educated workforce to support our customers.About the teamThe Global Development team mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.BASIC QUALIFICATIONSBachelor's degree in Instructional Design, Educational Technology, or a related field 3 years of experience in instructional design, curriculum development, or training program creation ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Amazon Kuiper is looking for experienced, self-starter Business Development Professional to drive adoption of Kuiper broadband and additional services with Mobility partners and end users. This is an exciting opportunity to shape the definition and execution of the Amazon Kuiper Business Development pipeline around the world. Amazon Kuiper Mobility solutions support airlines, business aviation owners, automotive OEMs, shipping and energy companies and many more use cases where satellite end points are connected on moving customer end points.Key job responsibilities- Contribute to the build out of Amazon Kuiper service revenue with specific focus on Mobility partners and end users. - Be customer obsessed. Think on behalf of the customer and work to meet the customer’s stated and unstated needs and aspirations - Execute strategic and tactical business development initiatives while working with key internal stakeholders (e.g., Amazon Kuiper product and engineering teams, legal, finance) and BD team colleagues. - Be the internal coordinator supporting complex contract negotiations and complex business requirements and activities which deliver results. • Adept at thinking strategically and analytically about business priorities, product, and technical challenges, with the ability to deliver target based results working cross-organizationally. - Excellent written and verbal communications including a passion for writing detailed strategic documents and a preference for a second fluent spoken language.- Consistently exceeds key performance metrics and delivers results.- Experience driving consensus across multiple internal and external stakeholders.- Must be able to articulate business value & technical approach. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeKuiper's Business Development strategy is well defined and yet each working day is different from the next. The satellite Mobility sector is global and our customer engagements take us around the world whether on video calls on supporting face to face engagements. We may start the day with a customer call with Australia and finish the day with a channel partner meeting in Austin. Taking time during a busy day to evaluate critical data points and develop strategies and tactics is important. As is the process of codifying these decisions and their outcomes.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 7+ years of developing, negotiating and executing business agreements experience- 7+ years of business development, partnership management, or sourcing new business experience- 7+ years of professional or military experience- Experience writing technical articles, speaking at technology conferences, and contributing to open source- Experience developing and executing on GTM strategies that are large in scope- Able to travel an average of 6 days per month with a peak of 10 days per month- Bachelor’s Degree or equivalent experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Technical Program Manager role will be at the forefront of driving the country expansion for Project Kuiper and launch readiness activities with cross-functional stakeholders. The role will own project plans, align teams, track progress for multiple inter-connected work streams, think globally and act locally in delivering the best customer experience in any region, and to make our international expansion repeatable, simple, and faster.Key job responsibilitiesThis Technical Program Manager is a highly visible role across the organization. You will drive alignment across Engineer, Finance, Accounting, Tax, Legal, Accounts Receivable, Customer Support, Sales and Business teams. We are looking for a highly analytical, resourceful, customer focused, team-oriented individual who also has the ability to work independently under significant time constraints to meet deadlines. You will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. This includes owning the end to end management and implementation of the communication between customers and internal teams for Kuiper country launches.You will own defining and delivering programs with significant complexity and cross-org impact, you will be able to propose and drive innovation that will improve customer experience in a wide and diverse set of industries and locations. You will work with stakeholders across from product engineering, Accounting, AR, Finance, Legal and Tax and innovate on how Kuiper builds up international business.You will own the definition and delivery of the program, including keeping stakeholders informed with status, holding teams accountable to their deliverables, identifying and resolving blocking issues to ensure the delivery.You will be responsible for understanding software design concepts and contribute to large scale architectural designs. You should be comfortable diving deep and understand the mechanism of multiple complex systems.You will be responsible for delivering the launch plans with internal and external stakeholders.You will own communication to senior/executive leadership tracking progress across various workstreams.You will manage new projects end-to-end and ensure our high standards.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space-based systems design and wireless systems.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 3+ years of working directly with engineering teams experience- 3+ years of software development experience- 3+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Commercial Revenue Operations (CRO) team is responsible for business strategy, customer experience, product management and system development for Kuiper’s enterprise solutions.As a Senior Integration Architect in Kuiper’s Commercial Revenue Operations you will define, design, architect and implement the middleware integration layer between business, ecommerce and networking systems to enable end to end execution of offer to contract, order to activate and order to cash systems. In this role you will require expertise in architecting, designing, maintenance and support of middleware solutions that facilitate seamless communication and integration between various systems including Salesforce CPQ, SAP BRIM, Amazon e-commerce APIs, Oracle Financial Applications and Kuiper’s networking systems. You will work extensively with product managers, technical program managers, engineering managers and software engineers to define and develop technical solutions. The ideal candidate will pioneer mechanisms and processes to enhance speed and scalability within our environment. This fast-paced team presents significant opportunities for self-motivated individuals who thrive on challenges, innovation, prioritize exceptional customer experiences, and can successfully oversee complex programs from inception to completion.Key job responsibilities- Integration Strategies: Collaborate with product managers, program managers, engineering managers, software developers, architects, and other engineering teams to integrate applications and systems, ensuring seamless functionality across the organization.- Produce design artifacts including system architecture, solution design documents, data models.- Solution Development: Develop, configure, and implement middleware technologies such as message queues, API gateways, Apache NiFi or other integration tools to facilitate data exchange and streamline processes - 3P Tool proficiency: Leverage 3P integration technologies such as Salesforce Mulesoft and SAP NetWeaver Process Orchestration to integrate workflows from 3P systems with 1P applications- Architecture Design: Design robust and scalable integration architectures utilizing AWS technologies, middleware, APIs, and connectors to achieve secure and efficient data exchange between diverse systems and modules. Also Implement security measures and adhere to compliance standards to ensure data.integrity and protection during integration processes.- Troubleshooting and Maintenance: Monitor middleware performance, troubleshoot issues, and optimize configurations to maintain system efficiency and reliability.- Collaboration and Leadership: Partner closely with cross-functional teams, providing technical leadership, guidance, and expertise to ensure successful integration projects.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylumA day in the life• System Assessment and Planning: Reviewing integration requirements and assessing existing systems. Planning integration strategies and approaches based on business needs• Middleware Configuration and Development: Developing connectors or adapters to enable seamless communication between systems• Integration Implementation: Actively working on integrating various applications, databases, or systems• Collaboration and Communication: Collaborating with software developers, architects, and other IT teams. Communicating progress updates, challenges, and solutions to stakeholders.• Engage in continuous learning, coaching, hiring, and team developmentAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Commercial Revenue Operations (CRO) team is responsible for driving business strategy, product management, customer adoption, system development and operations for Kuiper's commercial business.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Engineering, or equivalent- 5+ years of software development experience- Proficiency in middle-ware technologies such as Apache NiFi, message brokers, API gateways, etc. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The program manager (PM) will be working on large, complex, and strategic business and technology initiatives. They will develop a common vision and scope, establish timelines, and execute deliverables working across Kuiper and Amazon teams. The PM will own service launch planning, drive country readiness, manage operational readiness, align teams, and track progress for work streams across the globe. In addition, this position will work with marketing, sales, deal management, sales operations, customer operations, and customer support teams to help drive programs, practices, and process readiness for our commercial business in countries around the world. Key job responsibilitiesThe role requires exceptional written and verbal communication skills, facilitation skills, and theability to collaborate across multiple teams. This role will have high visibility and requires executive presence and be comfortable providing updates to SVPs, VPs, and Directors across Amazon teams. The PM has to be structured and flexible at the same time to accommodate learnings as the business scales. They will possess analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.The ideal candidate will be a seasoned change management leader that can earn trust, thrive in ambiguous situations, understand dependencies, and can bring multiple stakeholders on the journey. They will think strategically but execute tactically from inception to delivery, with demonstrated experience leading business, technology, and people-oriented programs. The PM is right a lot and has strong judgement, supported with data to solve problems.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 5+ years of post-undergraduate and pre-Master's professional or military experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of program or project management experience- 3+ years of managing, analyzing and communicating results to senior leadership experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Sr. Manager, Product Manager – Technical, will play a pivotal role in defining and implementing Kuiper satellite communication services. The successful candidate must have direct experience with satellite and/or wireless broadband services for residential (B2C) and enterprise, telecom, and transportation customers (B2B). Candidates must have deep expertise in one or more of the following domains, i.e. satellite RF (RAN), end-end service provider networking/routing (Transport), and integrated IT systems (OSS/BSS/NMS). Key job responsibilitiesIn this role, you will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.This role requires the ability to work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, have strong writing skills and be comfortable leading executive-level reviews. Candidates must be able to analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.The best candidates will have deep understanding of customer needs for modern telecommunication services. Candidates with demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting consumer and enterprise verticals will be preferred.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life- Define the products and service strategy for Kuiper services to meet requirements of different customer verticals- Create detailed product requirements documents based on an intimate knowledge of the specific customer verticals including use case prioritization, feature definition and product roadmap- Work with leadership team to set the customer strategy and make appropriate high-judgment trade-offs between features and speed-to-launch- Manage entire product life cycle from strategic planning to tactical execution and work with key internal and external stakeholders to deliver on that vision, e.g. engineering, sales, finance, operations, international- Responsible for launch plan and enablement, working to ensure that all teams have what they need to be successful- Establish goals and reviewing metrics to identify opportunities and deliver success- Research and identify new opportunities to innovate on behalf of our customers- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraintsBASIC QUALIFICATIONS- 7+ years of team management experience- 6+ years of experience with feature delivery and tradeoffs of a product- 6+ years of experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent experience ...