Amazon Web Services, Inc.

Would you like to lead and grow a Business Development organization focused on helping our customers accelerate the adoption of Amazon Web Services through our Training & Certification services? Do you have experience building and developing a programs organization responsible for our skills transformation programs, certification, channel training and internal training? Do you deeply understand how AWS training and skills transfer to our customers can help them get started quickly on our platform, dramatically improve their operational efficiency, and help them leverage new AWS services to innovate? Can you lead a team to evangelize these benefits and many more to both internal and external customers? If so, this role might be an amazing growth opportunity for you. AWS is seeking a Business Development Manager to help us maintain our leadership position as our customers’ preferred cloud platform. The role focuses on evangelizing and selling our Training and Certification services. This team, which you will lead and build daily operations of, is critical to helping our customers accelerate their adoption of AWS cloud services. The ideal candidate will have clearly documented success in owning, defining, and executing programmatically against the needs and strategic priorities. Specifically experience with technical certification programs, authorized channel programs, and enterprise skill programs, which provide the right candidate the foundation for success. They should be familiar with customer challenges related to cloud adoption, and have experience helping customers overcome those challenges. They should deeply understand the business benefits of cloud computing compared to client owned/managed on-premise data center resources. They can clearly demonstrate through their career that they have built deep customer trust and delivered big results by helping create and execute long-term transformational training programs. They will be willing to operate both tactically, but can quickly zoom out to lead the organization with big, strategic thinking. They will have strong business acumen and regularly demonstrate to senior leadership their operational rigor. This candidate will have the opportunity to help drive the growth and shape the future of our Training and Certification services. Therefore, experience influencing product roadmaps will be important. Key job responsibilitiesThis role will develop and execute a vertical program strategy that includes bridging skills gaps and building trust with key stakeholders in AWS Training and Certification teams, and in our AWS field sales leadership and sales teams, solutions architects, partners and professional services organizations. To be successful in this role, this candidate will think strategically and analytically about the business, product, and rollout, and build and convey compelling enterprise skill, certification, training partner and public training programs, while working cross-organizationally to build the right customer programs at the right time. Your strategy should result in the closure of AWS Training and Certification opportunities, drive above historic growth of certifications, enable channel partners to develop successful AWS training practices, and drive public interest in our offerings.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree of equivalent experience ...

The AWS Marketplace & Partner Services Science team is hiring an Applied Scientist to develop science products that support AWS initiatives to grow AWS Partners. The team is seeking candidates with strong background in machine learning and engineering, creativity, curiosity, and great business judgment. As an applied scientist on the team, you will work on targeting and lead prioritization related AI/ML products, recommendation systems, and deliver them into the production ecosystem. You are comfortable with ambiguity and have a deep understanding of ML algorithms and an analytical mindset. You are capable of summarizing complex data and models through clear visual and written explanations. You thrive in a collaborative environment and are passionate about learning.Key job responsibilities- Work with scientists, product managers and engineers to deliver high-quality science products- Experiment with large amounts of data to deliver the best possible science solutions- Design, build, and deploy innovative ML solutions to impact AWS Co-Sell initiativesAbout the teamThe AWS Marketplace & Partner Services team is the center of Analytics, Insights, and Science supporting the AWS Specialist Partner Organization on its mission to provide customers with an outstanding experience while working with AWS partners. The Science team supports science models and recommendation systems that are deployed directly to AWS Customers, AWS partners, and internal AWS Sellers. BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of building machine learning models for business application experience- Experience with data querying languages (e.g., SQL)- Deep knowledge of natural language processing, deep learning, and recommendation systems- Experience programming in Java, Python or related language ...

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customersSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Support incident response operations• Become a technical resource that earns the trust of customer stakeholders before, during, and after a security event.• Contribute as part of a team that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.• Assist in the design, building, and deployment of solutions to automate security operations and incident response on AWS.• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our customers secure their workloads.• Innovate on behalf of customers by translating your thoughts into action-yielding results.• Mentor and invest in our team, partners and customers to raise the bar for our customers.• On-call required.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 1 years of threat detection or incident response experience- 1+ years of experience building/operating on the AWS platform- 2+ years of experience in technical IT security or related job role ...

Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? The AWS Industries Team at AWS helps AWS customers implement Generative AI solutions and realize transformational business opportunities for AWS customers in the most strategic industry verticals. This is a team of data scientists, engineers, and architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and build applications to launch these solutions at scale. The AWS Industries team provides guidance and implements best practices for applying generative AI responsibly and cost efficiently.You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.In this Data Scientist role you will be capable of using GenAI and other techniques to design, evangelize, and implement and scale cutting-edge solutions for never-before-solved problems.Key job responsibilitiesAs a Data Scientist, you will-- Collaborate with AI/ML scientists, engineers, and architects to research, design, develop, and evaluate cutting-edge generative AI algorithms and build ML systems to address real-world challenges- Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production- Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations adapted to technical, business, and executive stakeholder- Provide customer and market feedback to Product and Engineering teams to help define product directionAbout the teamABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment- Bachelor's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.This role supports services that focus on Infrastructure Automation/Governance, Configuration Management and Containerization. Infrastructure Automation encompasses services including AWS CloudFormation, Cloud Development Kit (CDK), Configuration Management, and AWS OpsWorks, which manages instances of Chef and Puppet. Automate, improve development, and release processes using CodeSuites, Elastic Beanstalk, AWS Service Catalog, and Control Tower for Governance. Responsible for building, deploying, and troubleshooting containerization technologies, which includes container networking on Docker, Elastic Container Service, Elastic Kubernetes Service.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: * You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. * You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience. Knowledge or experience with system administration, and troubleshooting operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). Knowledge or experience with administration and troubleshooting two or more of the following: DevOps/Deployment, Container Orchestration Management, and/or Configuration Management. Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes. ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilitiesThe TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.A day in the lifeYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Must be eligible to access and support AWS GovCloud.- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations- Bilingual in English and Mandarin ...

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies.- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales).- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs.- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services.- Deliver on annual bookings targets with deal structure aligned with key customer goals and AWS - Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- Experience with selling consulting/professional services with recurring revenue from accounts/territory.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals as well as being the local expert within the team. Candidates will be advocating cloud security best practices and provide technical solutions while working with our customers.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.•You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.•You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.•You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.•You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.•You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field.- Minimum of 1+ years of related professional and/or military experience.- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related) and understanding of identity and access management concepts, and technologies to secure corporate access (SSO, SAML, Identity federation) and experience securing architectures from various attacks (such as Distributed Denial of Service (DDoS), SQL Injection) and vulnerabilities and understanding of Cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure). ...

Do you like helping U.S. Federal agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks?At AWS, we're hiring experienced Frontend Engineers with experience in designing user experiences and interfaces (UX/UI), and building cloud-based applications at scale. Our consultants deliver proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects to assist organizations in harnessing the power of their data and unlocking the potential of advanced AI capabilities through user-friendly interfaces.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected be a US Citizen and have the abliilty to obtain an Secret security clearance.Key job responsibilitiesAs a Frontend Engineer and UX/UI designer, you are proficient in developing and deploying user interfaces with integrations to backend services. You will be working alongside scientists and Application Developers to develop novel solutions for real-world problems. You'll interface with customers to understand their vision, capture their pain points, and collect general requirements for their applications. You will also work independently with the customer to iterate on the design and functions of user interfaces and provide deep and meaningful designs of experiences for all application users. In addition, you will support the development of the user interface including writing custom scripts to build interfaces and integrate with backend components. As part of a larger team, you will support testing of the application and presentations of the application to broader audiences.This is a customer facing role, so you will interact directly with customers to understand their business problems and help them in define user experiences for their applications.Bonus: You have experience building infrastructure to host and serve applications at scale.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of experience as a user experience (UX) designer, product designer, interaction designer (UI), information architect, or similar role.- 3+ years of non-internship professional software development experience- 2+ years of using tools like Figma, Sketch, etc to design and create interactive mock-ups/wire frames of user interfaces- Experience programming with at least one software programming language ...

We are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, and product and partner teams to deliver business growth for AWS and our ISV customers? AWS is seeking an experienced Enterprise Sales Representative to lead and expand the business with our existing customer base.The Principal ISV Account Manager is responsible for creating and executing the account strategy and leading the extended team so the customer achieves its growth targets, thereby AWS achieving increased levels of revenue and service growth. It is critical that the Principal ISV Account Manager has an extensive track record of building and nurturing senior level relationships with complex customers, has a hands-on approach to developing new opportunities, public cloud technical acumen, has led a large team of extended resources, and is familiar with GTM partnerships.Key job responsibilitiesWe are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, The Principal ISV Account Manager is responsible for teaming with all aspects of the customer’s organization. This includes C-level executives, engineering, IT/operations, partner org, and sales.The skills required to build relationships across an account include creative systems thinking, visioning and executing via collaboration with an extended team to address customer's needs. The Principal ISV Account Manager is responsible for selling at the most senior level (C-level) within the account and implementing a broad strategy for earning customer acceptance and AWS service implementation. The Principal ISV Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for customer and balance that with AWS business needs. This includes dotted line responsibility for partnership and technical collaboration.A day in the lifeYou’re surrounded by innovation. You’re empowered with a lot of ownership. Your growth is accelerated. The work is challenging. You have a voice here and are encouraged to use it. Your experience and career development is in your hands. We live our leadership principles every day. At Amazon, it’s always “Day 1”.A day in the lifeDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of technology related sales, business development or equivalent experience- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent ...

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. The Concierge team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.As a Finance (Billing and Accounts) Manager, you'll engage with a selected group of Enterprise Support Customers. You will deal with advanced customer requests while having access to Senior Concierge resources to expedite issue resolution and strategic engagement, providing Subject Matter Expert level training, escalation support and deep dive analysis. You will address their most impactful billing and account issues by driving scalable and long-term solutions for their successful financial cloud journey. You will also own the Accounts & Billing strategy for your customers from end to end, demonstrating the highest level of Ownership to work backwards from the customers’ needs and execute their vision. In addition, you will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers, Sales and Solution Architects. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions.Key job responsibilitiesYour responsibilities will include, but will not be limited to:· Building close relationships with your customers to understand their business/operational needs and technical challenges· Delivering the Accounts and Billing section of the yearly Customer Support Strategy doc, defining appropriate S.M.A.R.T. goals on a monthly basis. · Resolving high severity and visibility emerging issues such as executive escalations and AWS organization billing related matters.. Advocating on behalf of the customers with Senior-level stakeholders to resolve immediate pain, drive continuous improvement initiatives, and pursue long-term solutions that enhance the Accounts and Billing experience · Driving accountability among all internal stakeholders contributing to the customers’ financial health.. Owning financial status communications with the Customer and internal teams· Lead and manage projects and/or portions of projects to improve internal and external experience· Evaluating requests such as multi-account recovery and access management, large architecture cost optimization, reserved instance analysis and others· Analyzing customer usage patterns and recommending the right methods for cost-effective service operations · Providing onsite customer support and/or handling critical conference calls with customers and support teams· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience· Assisting with Enterprise customer communication during AWS critical launches and support events · Assuming responsibility for developing detailed knowledge about AWS specific product and features About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 6+ years of technical experience working with computer systems and multiple technology domains- 6+ years of Customer Service and/or Account Management supporting customers in a technical environment- BS/BA degree and/or combination of related experience plus certifications ...

Would you like to be part of a team focused on helping the leading Australian Software businesses grow and succeed at the global scale? Do you have the business acumen and technical background to partner with executive stakeholders, align on AWS services and partnership programs to best support their growth strategies?As a Principal Account Manager you will work on the most complex ISV customers and opportunities, taking a leading role in developing their long-term strategy with AWS. Combining an informed view of the market with a deep understanding of emerging technology trends, you will support innovation across the segment. As a recognised thought leader, your influence on the strategy of our customers will be built through role modelling and delivery or bar-raising guidance to the broader ISV team.The ISV team focuses on Australian software companies who produce, maintain and distribute software. Our customers are business to business providers who generate revenue through software license sales or Software as a Service (SaaS) subscriptions. We help ISV customers leverage the cloud and modernize their platforms to reduce cost, increase agility and ultimately build better software products. We work at the edge of technology innovation in partnership with our ISVs and are focused on helping traditional ISVs transform, whilst also enabling the next generation of ‘born on the cloud’ Australian Unicorns. #aws-ags-ANZKey job responsibilitiesThe ISV Principal Account Manager will be part of a global team supporting our leading Australian software companies (ISV's). In this role, they will create compelling value propositions around AWS products, services and programs to help consistently deliver on desired customer outcomes. The blend of sales and technical skills this role requires will enable engagement at the C-Suite level, as well as with software developers and architects. Analytical thinking and the ability to thrive in fast-paced dynamic environments will be vital to enhance the ability to support our software customers build on AWS in new ways, and help them deliver those products to the market.• Work with customers to accelerate their business outcomes, and recommend AWS products and services in line with business needs.• Drive solutions discussions with your customers, diving deep into the details to solve complex challenges.• Work backwards from your customer's business needs to accelerate adoption of the most appropriate AWS services.• As a trusted advisor, use your interpersonal skills to influence a variety of stakeholders from technical teams to executives, and help ensure short-term technology decisions are aligned with long-term goals. • Help define the strategy by engaging and partnering with highly technical teams (Solutions Architects, Technical Account Managers, AWS professional services consultants and consulting/managed services partners).• Act as a thought leader in the wider community, playing a key role in educating, sharing best practices, presenting at events, writing white papers, blogs, and running workshops. • Serve as a key member of the ISV Sales team through influencing decision makers across multiple domains, to ensure customer success in building solutions on AWS which align to long-term business goals.A day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. BASIC QUALIFICATIONS• 10yrs+ technology sales experience with a focus on field sales (quota-carrying) in software, cloud or SaaS markets selling to C-level executives. • Experience in identifying, developing, negotiating, and closing large-scale technology deals.• Experience in proactively growing customer relationships, while expanding an understanding of the customer’s business. • Exceptional communication and presentation skills. ...

Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible. In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.A day in the lifeOn a typical day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+- 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)- 1-3 years of experience with Networking (TCP/IP, DNS)- 1-3 years of experience with Troubleshooting / Support for technical IT issues- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The AWS Enterprise Support Field Operations team is looking for a driven, enthusiastic, and creative thought leader with a strong operational experience to own business operations for a broad business sector. As a Business Operations Manager, you will be responsible for driving Enterprise Support strategy in the field while championing the needs of our internal customers.We are looking for a senior leader who will partner with Enterprise Support leadership to own operating margins, dive deep into business trends, lead strategic planning, and leverage their operations experience to drive field team efficiency while enabling the business to maintain a best in class customer and employee experience. This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to driving strategic planning activities such as building hiring models. An effective Business Operations Manager will also drive initiatives within the Field Ops team or among stakeholder teams in the direction of the organizational strategy.A successful individual will think strategically, act tactically, write effectively, and display strong analytical skills. The candidate must also be able to build strong cross-functional working relationships and manage multiple ongoing priorities in parallel.Key job responsibilities•Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives•Act as Single Point of Contact for the Line of Business•Drive operational optimization and efficiency while maintaining the ideal customer and employee experience•Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.•Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams•Drive strategic planning for one or many areas supported by the Field Operations team•Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope •Define and lead area’s rhythm of business•Drive business performance by tracking performance and attainment of objectives and goals.•Define and continuously drive education of strategic and operational metrics and showcase how operational decisions can impact customer experience.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.If you have questions or would like to submit a referral, please reach out to Bilal Malik at btmalik@amazon.com.About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 10+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you inspired to work with a team than launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS services?Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.See our section in Andy Jassy 2020 re:Invent keynote : https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516sWe have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.As a Front End Engineer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.This team is a great fit for you ifYou enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.You’d like to be directly responsible for solving real customer problems.You are a passionate learner and are motivated to take on new challenges.You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.Learn more about Amazon Connect here.Media coverage on Amazon Connect:http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcenthttps://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/https://techcrunch.com/2017/03/28/aws-amazon-connect/Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_Ihttps://youtu.be/rSzDFJGw5vgKey job responsibilitiesAs a Front End Engineer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.This team is a great fit for you ifYou enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.You’d like to be directly responsible for solving real customer problems.You are a passionate learner and are motivated to take on new challenges.You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.A day in the life* Participate in bi-weekly sprint planning* Attend daily standups with the team* Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager* Communicate weekly on project statuses* Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders* Contribute feature code and conduct code reviews for your teammates* Have Fun! Attend weekly team events to connect and build strong working relationshipsAbout the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...

Amazon is seeking motivated and hardworking individuals to fill an IT Support Associate II position at our IT Warehouse in Seattle. This IT Warehouse supports IT Offices throughout the Seattle area and across the U.S., providing either asset replenishment or procedural support. The successful IT Support Associate II will be responsible for utilizing his/her skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Warehouse and serves as a resource to Junior Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. Our organization approaches work as seeing no job as too small and no challenge as too big! The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. - Work within a team, coordinating activities and supporting multiple concurrent goals - Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved. - Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. - Follow all standard operating procedures (SOP) through the effective use of knowledge management. - Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users. - Assist with activities to triage and escalate any system or network outage to reduce downtime. - Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. ITSAs are also responsible for small projects within the Warehouse as well as team members for larger scale projects directed by more senior technicians. An IT Support Associate II is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. This position reports directly to the IT manager for the Warehouse. Physical Requirements: - Adherence to shift schedules and timeliness are key requirements - Willingness to work flexible shifts and scheduling, weekends, and holidays BASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- High school or equivalent- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

Come join a security team who focuses on ease of use and delighting our customers to build and support security services, used across all of Amazon, that secure our internal systems and networks.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.At Amazon Web Services (AWS), Security is our highest priority. Our team is responsible for inventing, scaling, and operating the foundational security services used across Amazon to secure our systems, processes, and data. We build authentication, authorization, and enforcement services that are used across our diverse internal teams as they build and deliver services for our customers. We support all of Amazon.com and AWS with our services, and need solution-oriented thinkers who are passionate about solving problems at scale, thinking through edge cases, and iterating quickly to delight our customers. You’ll love this team if you are passionate about security, and curious how we design security into the cloud and Amazon infrastructure from the minute a server hits our data center through how we securely administer and operate services. At Amazon, we are looking for engineers who know how to think through a problem, be creative, and who think outside the box in ways that benefit our customers. The intense focus we have on our customers is why we are one of the world’s most beloved brands – it is part of our company DNA. Our Engineers (you!) are obsessed with customer trust, building solutions that address real world risks, and thinking deeply about how humans use security systems to build elegant security that users love to use. We are looking for people who bring diverse perspectives, ask a lot of questions, and challenge the status quo. We are a team of out-of-the-box thinkers, who iterate quickly, and think deeply about how to build secure systems that are easy to use.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at skrystan@amazon.com for inquiries.10012Key job responsibilities- Build, deploy, and maintain security services that are used internally to support the US intelligence community. - Mentor other Systems and Systems Development Engineers in their career growth. - Work backwards from the customer to ensure our services are developed with features that meet the needs of our end users. A day in the lifeCloud Systems Engineers work on the latest technology that we deliver in support of our customers missions. We operate Linux based services through their full life-cycle, partnering with service teams to deploy, maintain, and sometimes, deprecate services. You will work as part a team ensuring no one is on an island and you will be empowered to learn new skills and build new products where you see a need for our customers.Team CultureWe work across the company on services that are always-on; the company depends on us. To perform our best, we value work/life harmony, flexible schedules, and unscheduled time to brain storm. We support established, and rapidly growing services, with a DevOps model, so you will be part of an oncall rotation every couple of months. Our challenges and goals are ambitious, often ambiguous, and we sometimes try things that don’t work. We embrace the learnings from failure and iterate quickly. We emphasize shipping rapidly, using automated releases and testing to deploy frequently, and deeply root causing issues to ensure that we stay fast. Almost all of our team works from home these days, but typically we are together in the office collaborating around a whiteboard, planning over coffee, or playing a video game during downtime.What you would doIn this role you will join an established and rapidly growing DevOps engineering team who is maintaining an existing security service while expanding the deployment, features, and capabilities to address significant new initiatives across the company. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 1+ years of systems administration experience (Linux/Windows).- Networking and troubleshooting experience.- Excellent communication skills and the ability to work well in a team.- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

At AWS, we use Artificial Intelligence to identify every customer need across all AWS services without customers needing to tell us about their issue, and then seamlessly connect them to the most appropriate resolution, eventually fulfilling the vision of a self-healing cloud. We are looking for a Sr PMT who is a relentless self-starter with a track record of delivery, someone with a true pioneering spirit who will boldly do what’s best for our customers. Leveraging a wide range of AI/ML and automation techniques, you will have an opportunity to invent, design, and launch solutions that will directly impact every customer across all AWS services. Key job responsibilitiesYou possess an established product management track record, experience launching mission-critical systems, and a well-rounded technical background in automation, GenAI / ML technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will be responsible for defining the roadmap for automation initiatives in AWS Support, including how GenAI can be leveraged to expand automation coverage and delivery velocity. You will partner with multiple science and engineering teams to build cohesive user experiences across the tools used to deliver our world-class Support. You will be at the forefront of ML and Cloud technologies with interactions across the full breadth of AWS services.About the teamThe AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love!BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 3+ years of experience in a technical product leadership role focused on automation, GenAI and/or ML ...

Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? Machine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The AWS Industries Team at AWS helps AWS customers implement Generative AI solutions and realize transformational business opportunities for AWS customers in the most strategic industry verticals. This is a team of data scientists, engineers, and architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and build applications to launch these solutions at scale. The AWS Industries team provides guidance and implements best practices for applying generative AI responsibly and cost efficiently.You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We’re looking for Applied Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.Key job responsibilitiesAs an Applied Scientist, you will-- Collaborate with AI/ML scientists, engineers, and architects to research, design, develop, and evaluate cutting-edge generative AI algorithms and build ML systems to address real-world challenges- Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production- Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations adapted to technical, business, and executive stakeholder. Publish novel developments in internal and external papers, forums, and conferences- Provide customer and market feedback to Product and Engineering teams to help define product directionAbout the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Master's degree in computer science, computer engineering, or related field- 2+ years of building machine learning models or developing algorithms for business application experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Experience with neural deep learning methods and machine learning ...