Amazon.com Services LLC - A57

The Data Scientist in NLP within Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating and deploying solutions based on large pretrained language models into conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves model development in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation and assessment of dialogue quality and style of the conversational model.Key job responsibilities• Define and implement robust HITL strategies to effectively expedite LLM models scaling process.• Collaborate with human annotators and subject matter experts to establish clear guidelines and quality control measures.• Analyze feedback loops and iterate on model performance to ensure continuous improvement.• Conduct in-depth analysis of large-scale conversational datasets to identify patterns, trends, and potential challenges.• Independently document methodologies, findings, and results in a clear and concise manner, ensuring reproducibility and knowledge sharing.• Collaborate with cross-functional teams, including applied scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. • Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.• Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environmentIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamJoin our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- 3+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment- Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science ...

Amazon is looking for a Sr. Performance Marketing Manager to join Amazon Autos. We’re partnering with dealers and brands to redesign car shopping—making it more transparent, convenient, and customer-friendly. As part of this team, you will be a key player in bringing this brand to life, driving awareness of Amazon Autos and driving sales. You will have the opportunity to build a performance marketing program from the ground up, working in an agile startup atmosphere.About You:You’re an experienced marketing professional who loves to build. You think customer-first and balance strategic, creative, and tactical thinking to deliver thumb stopping advertising campaigns. In this role you will own paid user acquisition and growth efforts for a soon to be launched product. You will help set our go-to-market strategy and own campaign management and optimization, define the investment framework approach, build measurement capabilities and experimentation to scale Paid Media. Reporting into the Head of Marketing, you will collaborate with Finance, Creative, Product and BI to deliver on performance marketing goals and be required to present learnings & insights to leadership. You will formulate marketing initiatives that are deeply backed by data, and have experience driving customer growth for a new app or business.Key job responsibilities• Own paid advertising strategy and execution to drive customer acquisition that contributes to overall marketplace awareness and vehicle sales.• Build robust tracking, attribution, and overall data infrastructure in partnership with Product/BI teams.• Manage relationships with key partners in the advertising ecosystem (e.g. Google, Apple, Meta).• Provide performance reporting on all marketing campaigns and take relevant action on insights gained.• Collaborate closely with technical, business, finance and design teams within Amazon to manage simultaneous time-sensitive projects.• Experiment across platforms, conducting deep data analysis to uncover new opportunities for growth.• Identify and partner with external creative and/or performance agencies to deliver on goals- Manage the end-to-end execution of paid search campaigns, including keyword research, ad copy creation, bid optimization, and campaign performance analysis- Collaborate with the content, creative, and e-commerce teams to ensure search-friendly, conversion-optimized user experiences across Amazon Autos touchpoints - Partner with central teams to establish a strong affiliate marketing program for Amazon Autos- Optimize affiliate tracking, attribution and commissioning through rigorous testing with central team• Coordinate with other Amazon performance marketing professionals to leverage relationships, establish best practices for marketing.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 6+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

Want to lead and build a team which enables never been done before customer experiences at scale? Our work runs across the Amazon.com sites, shopping app, and Fire TV.We are the engineering team behind Brand Innovation Lab, Amazon's award winning advertising team. Specifically, our vision is to enable every developer and creative to do their best work. Not limited by capacity, but only by their imagination.Key job responsibilities- Manage a software development team- Drive strategic planning and project execution- Drive a culture of continuous improvement- Collaborate with engineers and other managers to architect and deliver the best solution for both our shopping and advertising customers- Ensure your systems are stable and can scale to support a growing business- Recruit, hire, and develop top talentBASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Amazon's Traffic Engineering organization builds innovative managed compute and networking solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. Traffic Engineering is making significant investments in edge computing, as we believe it will revolutionize the way our store builders and customers interact with our platform. By bringing compute, storage, and data processing closer to the source of the data, edge computing will enable faster, more responsive, and more reliable experiences for our customers and sellers, ultimately driving greater engagement and satisfaction.As the Principal Product Manager - Technical for Edge Compute Services, you will have the unique opportunity to define the product strategy and roadmap for these cutting-edge solutions. In this high-visibility role you'll enjoy exceptional autonomy and the freedom to shape the strategic direction of the product, make key decisions, and drive execution across the entire lifecycle. You'll work on technically sophisticated, mission-critical systems that power Amazon's vast ecosystem, leaving a lasting mark on the company and its customers. Key job responsibilities- Identify emerging trends, customer pain points, and opportunities in the edge computing landscape.- Define the long-term product vision and strategy for Edge Compute services, aligning with the overall Amazon Stores' business objectives and technology roadmap.- Develop a comprehensive product roadmap that prioritizes initiatives based on technical feasibility considering Amazon's complex distributed graph of services, and business impact for Amazon customers.- Work closely with engineering teams to translate the product strategy into detailed requirements, user stories, and technical specifications, ensuring on-time delivery of high-quality, customer-centric features.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- 7+ years of product or program management, product marketing, business development or technology experience ...

ARCADE team (Analytics team support MCF and BwP business) is seeking a highly motivated Data Engineer to solve innovative problems via business process and technology innovations. We are looking for an experienced Data Engineer to tackle complex and ambiguous problems that span numerous systems and organizations. As a Data Engineer, you will design, implement and support scalable data infrastructure solutions to integrate with multi heterogeneous data sources, aggregate and retrieve data in a fast and safe mode, curate data that can be used in reporting, analysis and machine learning models. You will be exposed to cutting edge AWS big data technologies. You should have excellent business and communication skills to be able to work with business owners and Tech leaders to gather infrastructure requirements, design data infrastructure, build up data pipelines and datasets to meet business needs. You stay abreast of emerging technologies, investigating and implementing where appropriate.Key job responsibilities• Design, implement, and support data warehouse/ data lake infrastructure using AWS bigdata stack, Python, Redshift, QuickSight, Glue/lake formation, EMR/Spark, Athena etc.• Develop and manage ETLs to source data from various Santos domain and SDO teams & operational systems and create unified data model for analytics and reporting.• Creation and support of real-time data pipelines built on AWS technologies including EMR, Glue, Redshift/Spectrum and Athena.• Collaborate with other Engineering teams, Product/Finance Managers/Analysts to implement advanced analytics algorithms that exploit our rich datasets for ML model development, statistical analysis, prediction, etc.• Continual research of the latest big data and visualization technologies to provide new capabilities and increase efficiency.• Build scalable and secure data infrastructure that will be used by BIEs to develop dashboards those are used by senior leadership.• Empower technical and non-technical, internal customers to drive their own analytics and reporting (self-serve reporting) and support ad-hoc reporting when needed.• Working closely with team members to drive real-time model implementations for monitoring and alerting of risk systems.• Manage numerous requests concurrently and strategically, prioritizing when necessary• Partner/collaborate across teams/roles to deliver results.• Mentor other engineers, influence positively team culture, and help grow the teamBASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines ...

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.Would you like to be part of a team that is solving challenging problems for Amazon’s Physical Stores? Are you passionate about delivering new experiences that delight our customers and building highly available and low latency systems that can scale up to ever expanding customer base? We are hiring an SDE II for contributing to the Physical Stores POS Devices charter.Physical Stores POS Devices team is one of the tech teams. Our charter is to build software running on devices that enable point of sale systems. This spans across traditional Point of Sale devices and Credit Card authentication in Amazon stores. We work to ensure that our systems are fault tolerant. We work together to build the charter and implement solutions that make our customer's lives easier.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

AMER Venue Systems Admin Engineer II, Event Productions (EP)This role is responsible for overseeing the programmatic health, and maintenance of production systems for Event Production Venues, leading the engineering team on delivering on annual goals and operational projects, as well as supporting the deployment and delivery of live event production sites across AMER. This is an exciting opportunity to work alongside company leadership, supporting high-impact events through system engineering operations and deployments throughout AMER.Key job responsibilitiesKey Responsibilities: •Lead System Engineering programmatic scrum meetings for project burndown Ensure the maintained health and success of all production equipment in AMER venues • Seek end-user feedback to ensure workflow and function of production equipment and software ensures team success within these production environments • Lead system engineering program to continually improve and retrofit live production systems that enable high-quality, efficient operations and meet high customer demand • Scale designs in partnership with cross-functional teams • Receive commissioned systems for upcoming deployments • Read and annotate architectural and construction drawings • Right-size and maintain the venue vision throughout system engineering projects• Receive commissioning from User Acceptance Testing through venue launch• Track, maintain, and communicate against systems engineering project delivery timelines • Maintain and update project system documentation• Create project standards documentation, including operational SOPs, functional drawing sets, project configuration and code files • Conduct research, develop test plans, and evaluate emerging technologies in the broadcast space • Proactively engage with operational teams to pursue process improvements • Follow and implement system engineering team standard operating procedures • Participate in new hire onboarding and development plans • Review programmatic team-related data and metrics • Improve communication across teams and services • Participate in System Engineering project planning for venue productions • Build and maintain strong relationships with partner groups and stakeholders • Ensure industry best practices are followed with a safety-first mindsetRequirements: • Strong background in audio, video, and lighting system design deployment • Deep systems knowledge of live and studio production engineering • Excellent organizational and interpersonal skills • Ability to think big and deliver results that raise the bar for customers • Strong focus and drive to constantly improve the customer experience • Ability to maintain focus across multiple projects while continuously improving the product • Professional communication skills with internal and external partner teams • Willingness and ability to travel up to 35% of the timeA day in the lifeA day in the life The Venue Systems Admin Engineer will give clear direction through communications to team members on-site and in remote locations, effectively lead meetings driving progress for intended results, and supports overall Event Productions to meet organizational goals and serve customers at a bar raising quality.About the teamEvent Productions Large Production Venue team of engineers and system engineers work daily with the installed production equipment, helping to plan and execute each event within the space for internal Amazon customers.BASIC QUALIFICATIONSBachelor’s degree in electrical engineering, IT, computer science, or equivalent 5+ years of influencing and motivating a team of technical professionals across multiple locations to achieve goals5+ years with video over IP technologies including SMPTE 2110, PTP, and NMOS 5+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) 8+ years in event production / broadcast television / entertainment / theatre production environment Ability to develop team members to troubleshoot audio/video signals in traditional SDI and IP ST 2110 environments Demonstrated ability to manage complex calendaring systems, inventory databases, including related metrics Demonstrated experience with system engineering management and familiarity with industry best practices and emerging technologies Understanding of venue and studio technologies such as video walls, cameras, VR, and lighting Ability to adjust work schedule to business needs, including occasional travel up to 40% ...

Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team builds services and tools through Machine Learning techniques to implement our policies to detect and mitigate sensitive content in across Alexa. We are looking for an experienced Principal Applied Science to build industry-leading technologies in attribute extraction, annotation, and sensitive content detection and interpretation across all languages, modal, and countries. A Principal Applied Scientist will be a tech lead for a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing related tasks. You will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Key job responsibilitiesA Principal Applied Scientist should have good understanding of NLP models (e.g. LSTM, LLMs, other transformer based models) or CV models (e.g. CNN, AlexNet, ResNet, GANs, ViT) where to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication skills and understand how to influence key stakeholders. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies.You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you.A day in the lifeYou will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation for worldwide coverage. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, model development, and solution implementation. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership.About the teamThe mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics.The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.BASIC QUALIFICATIONS· Master’s degree in Computer Science (Machine Learning, AI, Statistics, Mathematics, or equivalent)· 6+ years of experience in building machine learning models for business application especially applying NLP or Computer Vision to solve complex problems· Experience programming in Java, C++, Python or related language· Algorithm and model development experience for large-scale applications· Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives ...

This is a corporate and office-based position. This is a full-time, entry level position. Amazon is looking for recent and upcoming graduates with high-potential to join our Central Flow team. Amazon North American Customer Fulfillment (NACF) Planning and Execution Team (PLEX) is a central part of Amazon and at the heart of our supply chain processes. The Central Flow team focuses on operational execution, risk mitigation, and best practices to deliver for our customers.As a Central Flow Lead, you will have an opportunity to work with stakeholders across North America and develop a collaborative leadership style, while utilizing the tools and processes that have helped create the most customer-centric company on Earth. You will manage building workflow, guide the hourly and daily decision making of our operations leaders to help deliver on our customer promise via audits & daily syncs. Your main focus will be using data to quantify risk, provide guidance and direction, and influence our fulfillment centers deliver strategy. You will ensure that the Amazon sites you support have all the tools needed to succeed for any task during a shift. You will also get the chance to develop projects in partnership with your team leadership that will impact Amazon supply chain planning and execution. The Central Flow team provides critical operational insights and works with leaders to develop advanced and intuitive automated flow control for Amazon operations. Central Flow is comprised of multiple business verticals each tasked with monitoring and overseeing different aspects of daily operations throughout Amazon’s fulfillment network.Central Flow Leads will bring Amazon’s customer obsession to life in an execution focused environment. You will work on a team of engaged flow leaders to deliver a best-in-class fulfillment experience for customers and stakeholders. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Central Flow Leads are natural leaders who are comfortable with change and are always looking for ways to improve their operation through data-driven decision making. Central Flow Leads demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, willingness to learn new things, and a commitment to the customer and employee experience.Compensation: Hourly base pay ($23.32-$25.91 range - location based), sign on payments, and restricted stock units. Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Locations: Tempe, AZ and Nashville, TN Program Quick Facts and Location • This position is a corporate role in an office setting. • This position supports stakeholders across the US and Canada from centralized locations in Tempe, AZ or Nashville, TN.• This role requires ability to work night shift, varying time zones, weekends, and or holidays supporting Amazon Fulfillment Centers operating 24/7. • Relocation (if qualified) Key job responsibilities• Ensure procedures are followed for flow management and daily execution.• Partner with site management teams to establish and maintain quality control standards.• Maintain performance goals and targets to ensure accuracy and quality for customers. • Shifts will require willingness to work nights, weekends, and holidays • Work overtime as required based on business need.• Utilize existing tools, reporting, or data sources to deep dive problems and provide resolution or corrective action as needed. Eligible candidates must have work authorization without employer intervention to be considered for this role. Amazon is unable to provide any immigration related support or sponsorship now or in the future for this position. Proof of work authorization will be required prior to starting in the position.BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree with a conferral date between May 2023 and August 2025• Currently enrolled in a Bachelor’s program such as Supply Chain Management, Business Administration, Operations Management, or related areas. ...

Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Autonomy organization, and we are looking for a driven and talented Member of Technical Staff to join us to build state-of-the art agents.As an MTS on our team, you will design, build, and maintain systems for training and evaluating our best-in-class models. You’ll also work closely with our Applied Scientists to build systems to enable our organization to efficiently train large multimodal models.We operate at Amazon's large scale with the energy of a nimble start-up. If you have a learner's mindset, enjoy solving challenging problems and value an inclusive and collaborative team culture, you will thrive in this role, and we hope to hear from you.Key job responsibilities* Evaluate performance of the training infrastructure, diagnose problems and address any gaps that exist.* Develop reliable infrastructure to schedule training and model evaluation jobs across clusters.* Work closely with researchers to create new techniques, infrastructure, and tooling around emerging research capabilities and evaluating models to meet customer needs.* Manage project prioritization, deliverables, timelines, and stakeholder communication.* Illuminate trade-offs, educate the team on best practices, and influence technical strategy.* Operate in a dynamic environment to deliver high quality software.About the teamThe Amazon AGI SF Lab is focused on developing new foundational capabilities for enabling useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and fulfilled. The lab is designed to empower AI researchers and engineers to make major breakthroughs with speed and focus toward this goal. Our philosophy combines the agility of a startup with the resources of Amazon. By keeping the team lean, we’re able to maximize the amount of compute per person. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research.BASIC QUALIFICATIONS5+ years of non-internship professional software development experience5+ years of programming with at least one software programming language experience5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experienceExperience as a mentor, tech lead or leading an engineering team ...

Are you passionate about automation, optimization, knowledge extraction, and artificial intelligence through the use of Machine Learning, Computer Vision, Optimization, Natural Language Processing, and Recommender systems? We have a team of experienced scientists with a critical business mission making revolutionary leaps forward in these spaces. On this team you will work with large multimodal datasets to build generative and discriminative models for optimizing large-scale manufacturing and fulfillment processes, analyze and model customer reading behavior to measure engagement and detect risks, and build AI-based systems for helping indie authors make their businesses successful. This will involve combining methods from several science domains with domain knowledge across multiple businesses into sophisticated ML workflows. Our team has mature areas and green-field opportunities. We offer scientific autonomy, value end-to-end ownership, and have a strong customer-focused culture.As an Applied Scientist at Amazon, you will connect with world leaders in your field working on similar problems. You will be working with large distributed systems of data and providing technical leadership to the product managers, teams, and organizations building machine learning solutions. You will be tackling Machine Learning challenges in Supervised, Unsupervised, and Semi-supervised Learning; utilizing modern methods such as deep learning and classical methods from statistical learning theory, detection, estimation. Applied Scientists are specialists with the deep expertise to drive the scientific vision for our products. They are externally aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing that state-of-the-art for improving Amazon’s products and services. Come join us as we revolutionize the book industry and deliver an amazing experience to our Kindle authors and readers.Key job responsibilitiesGreat candidates for this position will be experts in the areas of data science, machine learning, computer vision, optimization, NLP, or statistics. You will have hands-on experience with multiple science initiatives as well as be able to balance technical leadership with strong business judgment to make the right decisions about technology, models and methodological choices. You will strive for simplicity, and demonstrate significant creativity and high judgment.About the teamKindle Direct Publishing (KDP) and Print On Demand (POD) have empowered a new wave of self-motivated creators, tearing down barriers that once blocked writers from reaching readers. Our team builds rich applications and systems that empower anyone to realize their dream of becoming a published author. We strive to provide an experience that is powerful, yet simple to use and accessible to all. We focus on building systems that enable authors to design high quality digital and print books, reaching readers all around the world. This role will help ensure we maintain the trust of both our Authors and Readers by ensuring all books published to Amazon meet our standards.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Amazon’s Retail Video Game team seeks an experienced Program Manager to drive our vision of "being where gamers are." In this high-impact role, you will focus on expanding collaboration with IP holders (internal and external) and navigate ambiguity to establish and deliver against strategies that maximize visibility, impact, and funding for pan-Amazon Video Game launch moments. You will be responsible for managing existing programs and delivering complex, cross-functional projects and negotiations aligned with team goals.This role offers an exciting opportunity to shape the future of gaming retail at Amazon, working at the intersection of entertainment, technology, and e-commerce. The ideal candidate is highly collaborative with strong strategic thinking, program management, and communication skills. If you're passionate about creating innovative gaming experiences and driving strategic partnerships, we want to hear from you! Key job responsibilities1. Strategic Partnership Development:* Collaborate with various teams across Amazon to identify and pursue strategic partnerships in the gaming and entertainment space* Build and maintain relationships with IP holders, publishers, and licensees to expand customer offerings and products.2. Cross-Media Content Strategy:* Develop strategies for retail opportunities related to video game adaptations in movies/TV* Negotiate licensed exclusives and digital promotions with internal and external partners.* Collaborate with content teams to leverage marketing opportunities for major product launches.3. Program Management:* Manage the overall schedule, proactively mitigate risks, and keep the scope of effort under control for transmedia and licensing partnership programs.* Drive decision-making, remove obstacles, and escalate issues to ensure program success.* Implement process improvement methodologies to optimize execution.4. Business Strategy and Analysis:* Understand relevant business requirements, goals, and key performance indicators (KPIs) for transmedia and licensing partnerships.* Identify stakeholder needs and help teams make trade-offs by considering the larger picture (e.g., customer experience, financial goals, compliance, legal, brand, public relations).* Determine and define success metrics for partnership programs.5. Cross-functional Collaboration:* Collaborate with Associates and Influencer teams to build partner-friendly business development plans for gaming-centric creators.* Develop standardized processes for digital promotional initiatives.6. Communication and Documentation:* Manage program communication, including creating strategic documentation.* Contribute to data collection, strategy development and input to bi-annual operational planningAbout the teamVideo Games are constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented & inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...

Amazon Advertising is the earth’s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys, helping advertisers build brand awareness, increase product sales, and more. This role can be based in Seattle or New York.Forecast and Strategy team (F&S) Team within Amazon Advertising is looking for an experienced professional with excellent analytical skills and strong business acumen to develop and implement our supply planning tools and mechanisms in a fast-paced and innovative environment, at a global scale.This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic planning/projects within Amazon Advertising. Some examples of project work may include support of long-term Amazon Advertising site strategy; planning models development, input forecasting and general project evaluation for Amazon Advertising network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables him/her to manage global network planning, a demonstrated ability to think broadly and strategically about Advertising initiatives and the ability to persuade executives to build consensus on objectives.Key job responsibilities· Create a reliable and effective capacity plan for the global Brand Innovation Lab team · Understand the creative development life cycle and assess the capacity requirement for different stages · Optimize capacity for the business across different country and vertical teams by balancing business impact, employee experience and cost effectiveness.· Identify productive measures and build reporting· Build and maintain KPIs that reliably reflect the end-customer experience· Partner with recruiting, business leaders, data and analytics teams· Create new reporting & analytic opportunities by analyzing and understanding key planning processes· Thought leadership on integration of new products/services supported by Advertising.· Document writing and presentations up to the director level.BASIC QUALIFICATIONS· Bachelor's degree · SQL and Excel experience · 5+ years of relevant experience in financial/business analysis, quantitative research or analyses. ...

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP organization's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day!Our team, Off-Search Sourcing and Relevance, has a mission to deliver relevant and useful shopping experience at non-Search pages at Amazon.com. We innovate technology solutions, develop cutting-edge machine learning models that incorporate deep product and shopper understanding, and conduct A/B tests to ensure that we identify all useful and relevant advertisements and provide them to downstream systems for click through prediction and ad auction.We looking for a Software Engineer with Machine Learning knowledge. As an engineer on the team, you will drive major product and engineering initiatives, build large-scale, low-latency distributed systems, build ML infrastructure and data processing pipelines. You will work with Product Managers and Scientists to solve complex problems at Amazon-scale, bringing your engineering skills together to launch solutions that will have direct customer impact.Key job responsibilities- Designing, coding, troubleshooting, and supporting data pipelines and online ad serving systems. Continuously work to understand our customers and our business- Architect and design ad serving systems that solve real-world customer use cases- Integrate your solutions with high volume and low latency distributed systems- Measure the impact and customer response to your solutions through rapid experimentationBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

As a Business Intelligence Engineer on the Finance team supporting Amazon Marketing Cloud, you'll play a critical role in unlocking data-driven insights to power the next generation of Amazon's advertising solutions. In this highly visible position, you'll tackle complex business challenges, design scalable data models, and build cutting-edge analytics - all with the goal of delivering innovative, impactful solutions. With a deep understanding of SQL and data visualization, you'll be a significant contributor who can consistently deliver high-quality, maintainable work with limited guidance. If you're a self-starter who thrives on solving ambiguous problems, loves collaborating with cross-functional teams, and is passionate about leveraging data to drive business strategy, this could be the perfect role for you.Key job responsibilitiesThe ideal candidate will be responsible for identifying and addressing complex business problems and opportunities to improve Amazon Marketing Cloud systems, processes, and tools. They will implement data-driven solutions by designing efficient data models and developing SQL/Python scripts, balancing customer requirements with technological constraints. The successful candidate will set data modeling standards and best practices, while also uncovering insights through statistical analysis. It will be crucial to collaborate closely with business customers, cross-functional teams, and senior leaders to refine requirements, solve problems, and deliver new solutions. When the business requires more granular data access, the candidate will help minimize bottlenecks and advise customers on self-service options. They will also own key metrics, prepare and automate reporting for business reviews, and support executive decision-making with data insights. Essential skills include a bias for action, strong attention to detail, the ability to learn quickly, and the capacity to adapt in a fast-paced, changing environment. The candidate must insist on high standards, make sound decisions, exhibit ownership and accountability, and apply appropriate technologies following best practices.A day in the lifeAs a Business Intelligence Engineer for Amazon Marketing Cloud, your days will be a dynamic mix of technical and collaborative work. You'll partner with product, finance, and engineering teams to design scalable data solutions powering new advertising innovations. You'll also analyze KPIs, forecast key metrics, and uncover insights to inform critical business decisions - including preparing and automating reporting for regular reviews.No two days will be the same, but you can expect a steady stream of new challenges, high-visibility projects, and opportunities to make a real impact. If you thrive on solving ambiguous problems, have familiarity with Spektr tables, and drive data-driven innovation, this role is sure to engage you.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Our Machine Learning training infrastructure (ML Infra) team is responsible for designing, implementing, and optimizing large-scale computing infrastructure that powers our cutting-edge AI and machine learning initiatives. We leverage advanced hardware, innovative software architectures, and distributed computing techniques to enable breakthrough research and product development across the company.We are seeking a Senior Machine Learning Engineer to join our team and lead the development of our next-generation ML training infrastructure. This is a high impact, high visibility role that will shape the future of our machine learning capabilities and contribute to the advancement of AI technology across the industry.Key job responsibilitiesLead the definition, design, architecture quality, implementation, and delivery of the most advanced, most difficult, most cross-cutting, and/or most ambiguous challenges spanning across our ML infrastructure.- Align the teams in ML Infrastructure and related organizations to a coherent technical vision and deliver systems that fit well together.- Exert influence over multiple teams, increasing their productivity and effectiveness. You hold peers and teams to a high bar for performance and efficiency, and aid teams through your expert guidance and example.- Considered to be an authority on technical issues by both the technical and research community, you are responsible for guiding difficult trade-off decisions and drive awareness about the impact and consequences of technical decisions on AI research and product development.- Demonstrate significant innovation, creativity, and judgement when solving challenging AI/ML infrastructure problems. Identify future skills needed across your organization and advocate for the development and/or acquisition of those skills to senior leaders. You scout top talent and recruit them to the company.- Actively mentor senior and Principal engineers, scale yourself by developing and institutionalizing best practices in AI/ML infrastructure and distributed computing across the organization.A day in the life8+ years of professional software development experience in distributed systems with emphasis on ML infrastructure- 8+ years of current programming experience building ML infrastructure using languages such as Python, C++ or Rust- Hands-on experience with parallel computing platforms such as CUDA, OpenMP, etc- Deep understanding of AI frameworks such as PyTorch, TensorFlow, and JAX, and their demands on underlying compute infrastructure, memory bandwidth, network interconnect, and storage as scale goes up- Knowledge of emerging AI hardware accelerators and architectures- Experience with containerization and orchestration technologies (Docker, Kubernetes)- Experience with cloud computing platforms (AWS, Azure, GCP) and their offeringsAbout the teamJoin our AGI team and work at the forefront of AI. Collaborate with top minds pushing boundaries in deep learning, reinforcement learning, and more. Gain valuable experience and accelerate your career growth. This is a unique opportunity to create history and shape the future of artificial intelligence.Mission of the team: We leverage our hyper-scalable, general-purpose large model training and inference systems to develop and deploy cutting-edge sensory AI foundational models that revolutionize machine perception, interpretation and interaction, with humans and with the physical world.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We're seeking an experienced Supply Chain Planning Manager to oversee our global supply chain planning and executional requirements including but not limited to Forecasting (Demand Planning), Supply Planning, Manufacturing Planning, Field OPS Inventory/Outbounds Planning, Planning KPI Management etc. for Amazon Key programs. In this role, you'll work through various internal and external stakeholders to manage the planning and last mile executional scope of supply chain in order to facilitate the integration of our technologies for our customers.You'll collaborate closely with cross-functional groups including Sales, Install Operations, Customer Service, Mapping, Manufacturing, Lab and Engineering. Using data and stakeholder insights, you'll create and implement successful supply chain plans for Amazon Key programs. Together, you'll drive reliable product installations for our customers and deliver great customer experiences.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in a supply chain planning role taking on short term, mid-term and long-term planning initiatives is essential.Key job responsibilities1. Lead and manage Amazon Key Supply Chain Planning areas i.e., Demand planning, Manufacturing Planning and Field OPS Supply Planning. 2. Manage Install Partner Supply and Replenishment Review on a weekly/bi-weekly basis for all global regions and install partners. 3. Lead the monthly Sales and Operations Planning (S&OP) Cycle to capture the short-term/mid-term sales demand, consolidate demand signals by hierarchies of programs/SKUs/geographies. 4. Propose a sound manufacturing plan on a monthly basis by taking S&OP inputs, supply chain policies and field variables into account for long term strategic planning, change management and on-time installation success. 5. Drive the quarterly and annual long-term Forecasting and Manufacturing Planning Processes by collaborating with Business Development, Sales, Install OPS and Finance Teams to meet program related strategic long-term objectives and inventory deliverables. 6. Collaborate with internal Trade Compliance and Logistics teams to facilitate compliant international shipping requests for internal Amazon Key stakeholders. 7. Maintain and facilitate onboarding of new vendors/warehouses/contract manufacturers on to the internal supply chain database systems to enable accurate data management and internal process flows. 8. Ensure adherence and implementation of Standard Operating Procedures (SOPs) across stakeholders to enable long term process evolution of planning practices for Amazon Key. 9. Develop and maintain key performance indicators (KPIs) to track the effectiveness of various planning areas and support operations.10. Analyze data to identify planning bottlenecks and recommend solutions for optimization through effective planning changes and process improvement strategies.11. Build and maintain strong relationships with Sales and Install OPS team members.12. Evaluate planning performance of end-to-end supply chain deliverables and address any performance gaps.13. Collaborate effectively with internal teams including Sales, Install ops, Customer Service, Mapping, Manufacturing, Lab and Engineering. 14. Communicate effectively with stakeholders at all levels, providing updates and seeking input.15. Contribute to the development and improvement of Amazon Key planning processes and products.16. Other duties and special projects will be assigned on a need to basis as it relates to supply chain planning and operational objectives. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Demonstrated experience in improving planning outcomes through planning performance management and implementation of KPIs. ...

Do you love data, analytics, and working with a diverse team of global stakeholders? Do you want to drive initiatives that directly impact the customer experience globally? If you answer “Yes” to these questions, you’ve clicked the right career opportunity. Please read on.We are looking for a Sr. Forecasting Analyst to join our Worldwide Capacity Planning team. Our team owns the forecasting models that determine customer service needs. You will be a part of the planning for Prime Day, Black Friday, Cyber Monday, etc. You will be responsible to drive process improvements, model improvements that will directly impact customer experience. Here is what you would be doing:• Forecast customer service contacts for Amazon Shipping and Delivery Support (SDS) vertical within Customer Service, responsible for planning for key events like Prime Day, Cyber Monday etc.• Analyze existing forecasting model performance and recommend improvements to improve forecast accuracy and reduce manual overlays • Work with upstream business teams to improve accuracy and mechanisms for inputs that directly impact forecast accuracy and therefore customer experience• Coordinate with program teams on new initiatives, understand business/customer impact and create forecast to support business/program launches• Lead discussions with leadership (L7/L8) on planning assumptions, highlight gaps in existing process and suggest mechanisms to improve customer experience• Analyze forecast variance, dive deep to understand root cause, create bridges for forecast variance and present in business reviews.• Partner with finance teams on monthly/quarterly financial reporting, to represent business story related to forecast variancesA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”BASIC QUALIFICATIONS- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- 5+ years of data analysis experience- 3+ years of managing stakeholders in cross-functional project experience- Experience defining program requirements and using data and metrics to determine improvements ...