Amazon.com Services LLC - A57

Amazon Undiscovered Small Business Accelerator (USBA) is seeking a Senior Manager, Business Operations to support the Growth Accelerator organization. This position will 1) drive operations mechanisms, reporting directly to the L8 leader, manage internal and external cultural engagement and overall employee satisfaction, 2) partner with the leadership team to develop and drive operational processes such as business reviews, finance and operations, goal management, AURIS, all-teams meetings and have general ownership of the organization’s business cadence and, 3) work closely across USBA cross-functionally with 3P teams, and business partners from Finance, HR, Legal, and Recruiting to ensure structure, prioritization, and programs tracking that execute on the USBA vision. The ideal candidate influences successfully at all levels, thinks strategically, is a talented writer, a strong organizer, takes initiative, and operates effectively across many teams. The candidate will thrive in ambiguous situations, navigating between the details and big picture, and playing the primary role of owner of our organization’s most visible documents including: monthly and quarterly business reviews, annual operating plans, 3-year vision plans, and the supporting artifacts, including but not limited to plan of record, resource planning and resource management. Able to succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This candidate will develop and drive high-level strategic initiatives, but can also roll up their sleeves, dig in, and get the job done. This role will leverage business acumen, leadership experience, technical skills, and influence over authority to promote alignment and deliver data driven results. Being able to anticipate bottlenecks, escalate effectively, anticipate and make trade-offs, and balance the business needs versus technical constraints. The ability to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner is expected. High judgment, negotiation skills, ability to employ scalable mechanisms, and leadership are essential to success in this role.Key job responsibilitiesKey job responsibilities:• This detail-oriented leader will wear many hats, as a business liaison working across other teams at Amazon, and as a thought leader and business partner for the organization• Design and manage operating mechanisms to drive the rhythm of the business across the Growth Accelerator organization• Responsible for driving the creation and maintenance of operating plan (OP) documents and other business documents, identify potential risks and opportunities, and surface insights to management to improve the health of the business• Support the leadership team (LT) on strategic direction, goals & operating priorities, team engagement, and operating performance management priorities. Specifically, all related headcount and costs aligned to OP• Ensure implementation and execution of auditing and operating mechanisms, including tracking goals, escalations, forward looking program needs, review of VP+ documents• Standardize and scale best practices and learnings across the organizationLead monthly reviews with leaders to maintain alignment of programs and solutions to strategic roadmap and OP documents• Ensure programs are coordinated across the organization by establishing a cross-functional governance model• Facilitate reviews of future-facing ideas with the LT on a monthly basis to drive progress on programs and pre-empt escalations and issues• Align and execute agenda/topics for leadership offsite meetingsBASIC QUALIFICATIONS- 7+ years of program or product management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree in management, business administration, economics, engineering, or marketing- Experience working with, presenting to and influencing senior executives up to VP level ...

As a UX writer focused on conversational design, you’ll be instrumental in defining and refining user interactions within our AI-powered conversational product. In this role, you’ll collaborate with cross-functional teams, including product managers, UX designers, engineers, and data scientists to deliver an optimized, cohesive, intelligent conversational experience that delights our sellers. You’ll help shape and test key features, onboard APIs, and optimize hero use cases, ensuring our solutions meet the highest standards of quality and user satisfaction.About youYou’re a designer who’s passionate about leveraging conversational AI to solve meaningful problems. You're a precise communicator with a discerning ear for voice and tone, and you have the ability to ruthlessly eliminate the unnecessary. You’re obsessed with understanding the nuances of how our customers think, and you fiercely advocate on their behalf for the best possible solutions. You strive to ensure that customers have the right information—presented in perfect harmony with the visual and interactive design elements of the UX. You quickly gain expertise in the products and services to which you provide content, using them with the mindset of the customer. You proactively gather data to inform your decisions, and demonstrate sound judgement when faced with ambiguity. You identify opportunities and risks, escalate effectively, and ensure resolution.Key job responsibilitiesGeneral• Work with cross-functional partners to onboard, test, troubleshoot, and align functionality with conversational content design principles.• Partner with product and UX teams to design and optimize conversational features that enhance user engagement and address critical user needs.• Participate in the ideation and development of new conversational features, translating complex processes into simple, intuitive conversational flows.• Develop user journeys and personas to guide the design and refinement of key features, advocating for a user-centered approach.Conversational quality evaluation• Conduct regular assessments of conversational interactions to ensure high-quality responses, clarity, consistency, and relevance.• Identify patterns, gaps, and improvement opportunities in conversational flows, leveraging data-driven insights and user feedback.API and feature onboarding and integration• Partner and collaborate with engineers, science and product teams to optimize and understand API/feature functionalities. Work with design to integrate workflows and map API capabilities to conversational use cases.• Define and document requirements for API-based interactions, ensuring a smooth, user-friendly experience when new APIs and features are incorporated.Design conversational hero use cases• Design hero use cases that showcase the capabilities and value of conversational solutions, ensuring these cases set a high standard for quality and functionality.• Collaborate with stakeholders to define tone, style, and language that resonates with users and aligns with our brand.A day in the lifeA typical day could start with meeting with key stakeholders and design partners to discuss the scope and requirements of an ongoing project. After these initial meetings, your focus would shift to concentrated, collaborative work to develop the right content to support the user experience. This could involve research, writing, editing, ideation, evaluation, and refinement to craft content that effectively meets the user’s needs and aligns with our high standards for conversational quality. You will engage with stakeholders to refine content interactions. You may have multiple projects occurring simultaneously and will be responsible for managing dueling priorities.About the teamYou will be embedded in a UX team that owns the search, support, and communications experiences on Seller Central, the tool third party Sellers use to run their business on AmazonYour peers will be UX designers, researchers, scientists, and product who are all addressing facets of seller workflows.BASIC QUALIFICATIONS- Have an available online portfolio- Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar- 2+ years of UX writing or related experience ...

The Amazon Financials Foundation Services (AFFS), a division within Amazon’s eCommerce Services Organization (eCS) is an innovator in business systems integration and defining the future of financial accounting at Amazon scale. Our systems are advancing one of the world's most scalable, reliable, and secure e-commerce ecosystem and responsible for processing hundreds of billions of dollars in transactions, in multiple currencies and countries. We are at the center of Amazon’s key initiatives and fueling the growth of Amazon’s businesses worldwide by constantly raising the bar on the speed at which business teams can integrate with our systems. We are working on leveraging AI/ML techniques (including unsupervised techniques and Large-Language-Models) to reduce the time Finance Operations teams and Accountants spend time on monthly financial data analysis process.Key job responsibilitiesAs an engineer in AFFS, you will be part of a team of high performing engineers to build, scale, monitor, and optimize services that are the foundation for Amazon's financial reporting. We reliably handle data in high volume and velocity. You will interface with teams and systems inside and outside of our org including Business Systems, Financial Systems, and Accounting. Our mission is to provide a world-class customer experience through scalable and robust software.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon Games is seeking a highly effective Senior Machine Learning Scientist to build and integrate novel ML, RL and Generative AI (Gen AI) approaches into our game pipelines and customer experiences. In this role, you will work closely with our game development studios and operations teams to research and develop generative AI-powered tools, pipelines and features across Amazon Games.At Amazon Games, our ambition is to create bold new experiences that foster community in and around our games. Our team of game industry veterans develops AAA multiplayer games and original IPs, with teams in Seattle, Orange County, San Diego, Montreal, and Bucharest. Amazon Games, through its Studios, Publishing, and Prime Gaming divisions collaborating with external partners, aims to develop, publish, and deliver compelling AAA games and content experiences for gamers to discover.Key job responsibilities- Drive the research, implementation, and productionizing for ambitious and complex AI/ML initiatives for Amazon Games.- Collaborate with game team engineers, designers and artists to design, develop, and integrate new generative AI tools into developer workflows.- Proactively identify and solve problems that affect the quality of life for players, operations, and other developers.- Stay up to date with and analyze the latest advancements, in generative AI technology, and continuously improve product features where meaningful improvements in cost, scalability, quality, or functionality can be achieved.- Consult and contribute to evaluations of other internal or 3rd ML, RL and Gen AI services that could be leveraged by the project or the organization.A day in the life- You thrive in a collaborative environment where your decisions have significant impact and influence.- You are passionate about building game experiences that delight players.- You deliver great workflows, tools, and game innovations to your fellow developers and constantly seek improvement.- You want to be part of something exciting and unique in the gaming ecosystem.About the teamThe Amazon Games Studio AI Research team focuses on artificial intelligence innovation in gaming. Our highly skilled, multi-discipline team works across Machine Learning, Reinforcement Learning, and Generative AI to reimagine game development. We work closely with first-party game developers and partner studios to bring creative visions to life. Our mission is to use AI responsibly to transform gameplay experiences, enrich narratives, and provide creators with practical tools to optimize their production pipelines.BASIC QUALIFICATIONS- Master's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field- 5+ years of building machine learning models for business application experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning- 6+ years of applied research experience- 3+ years of experience in mentoring junior colleagues or contributing as a leader by interviewing, managing a team or similar- 1+ years of experience in Game development (or similar entertainment field) including working with game designers and artists ...

On the Business Partnership (BP) Team within Finance Operations (FinOps), you will find yourself working with multi talented and dedicated people committed to driving financial improvement, scalability, and process excellence. As Amazon continues to grow, we are recruiting a FinOps Business Partner in Non-Inventory Accounts Payable to drive expansion in complex and innovative situations. You will lead critical initiatives across businesses, tech teams, and other stakeholders to drive change and implement scalable solutions to increase Vendor Experience, Amazon productivity and Free Cash Flow (FCF).You will work with leaders across the world from a diverse range of organizations, including Transportation, Operations, Tax, Marketing and Legal, using your analytical and problem-solving skills to manage complex and high visibility priorities in a fast-paced, ambiguous environment. This role operates with a significant level of autonomy and is an ideal opportunity for a driven finance professional looking to broaden Core Finance experience in a project driven, operational area of finance.This role provides the opportunity to really make a difference in a high growth environment where your ability to identify and drive change will be key. So if you thrive in ambiguity, love solving complex problems and want to do that in Earth’s most customer-centric company, come and join us!Key job responsibilities- Build financial and operational analyses to drive global growth and scale, using data to influence senior leadership decisions, defining project plans and delivering high-quality, systematic solutions to prevent and eliminate defect- Partner with upstream business and technology teams to develop and deliver continuous system and process change, ensuring process excellence and highest levels of controllership- Define key performance indicators – develop metrics and service level agreements for core programs and processes, tracking delivery against program objectives- Drive resolution of critical vendor issues, working with FinOps Services and cross-functional teams to deep dive root cause, drive correction and improve customer experience- Communicate program and policy updates to senior leaders and employees across multiple business and finance teams- Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.- Identify and quantify financial and operational risks and opportunities, driving ad-hoc projects as required- Develop mechanisms to seamlessly support new program and tool launches worldwide.- Work cross-functionally to identify key opportunities in process, technical, and human interfaces and develop and implement plans to capitalize on those opportunities and measure and monitor success and impactsBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 4+ years of applying key financial performance indicators (KPIs) to analyses experience- 4+ years of creating process improvements with automation and analysis experience- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 5+ years of Accounts Receivable or Account Payable experience- Experience building financial and operational reports/data sets that inform business decision-making experience ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.Amazon Robotics is seeking students to join us for a 5-6 month internship (full-time, 40 hours per week) as Data Science Co-op.Please note that by applying to this role you would be considered for Data Scientist spring co-op and fall co-op roles on various Amazon Robotics teams. The internship/co-op project(s) and location are determined by the team the student will be working on.Learn more about Amazon Robotics: https://amazon.jobs/en/teams/amazon-roboticsAbout the teamAmazon empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.BASIC QUALIFICATIONS- Currently enrolled in a Master's or PhD program in Data Science, Mathematics, Statistics, Computer Science, Robotics, Engineering, Machine Learning, Computer Vision, Operations Research, Mathematics, Economics, Computer Science or a related quantitative field- Degree program must be based in the United States with an expected graduation of December 2025 or later- Must be eligible for and available for full-time (40 hours per week) internship based out of the assigned office location for the whole duration of the internship/co-op- At least 1 year of relevant academic research or industry experience within relevant science disciplines such as Machine Learning, Applied Statistics, Computer Vision, Optimization, or related- At least 1 year of experience working as a data scientist or a similar role involving data extraction, analysis, statistical modeling, and communication- At least 1 year of experience using data querying languages (e.g. SQL), scripting languages (e.g. Python), or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) ...

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP organization's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day!Our team, Off-Search Sourcing and Relevance, has a mission to deliver relevant and useful shopping experience at non-Search pages at Amazon.com. We innovate technology solutions, develop cutting-edge machine learning models that incorporate deep product and shopper understanding, and conduct A/B tests to ensure that we identify all useful and relevant advertisements and provide them to downstream systems for click through prediction and ad auction.We looking for a Software Engineer with Machine Learning knowledge. As an engineer on the team, you will drive major product and engineering initiatives, build large-scale, low-latency distributed systems, build ML infrastructure and data processing pipelines. You will work with Product Managers and Scientists to solve complex problems at Amazon-scale, bringing your engineering skills together to launch solutions that will have direct customer impact.Key job responsibilities- Designing, coding, troubleshooting, and supporting data pipelines and online ad serving systems. Continuously work to understand our customers and our business- Architect and design ad serving systems that solve real-world customer use cases- Integrate your solutions with high volume and low latency distributed systems- Measure the impact and customer response to your solutions through rapid experimentationBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Data Scientist in NLP within Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating and deploying solutions based on large pretrained language models into conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves model development in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation and assessment of dialogue quality and style of the conversational model.Key job responsibilities• Define and implement robust HITL strategies to effectively expedite LLM models scaling process.• Collaborate with human annotators and subject matter experts to establish clear guidelines and quality control measures.• Analyze feedback loops and iterate on model performance to ensure continuous improvement.• Conduct in-depth analysis of large-scale conversational datasets to identify patterns, trends, and potential challenges.• Independently document methodologies, findings, and results in a clear and concise manner, ensuring reproducibility and knowledge sharing.• Collaborate with cross-functional teams, including applied scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. • Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.• Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environmentIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamJoin our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- 3+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 40 hours/week - Tuesday - Saturday 8:45am to 5:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.Key job responsibilities- Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input- Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues- Serving as an escalation point, owning resolution of the most complex, cross-organizational issues- Communicating directly with internal teams to investigate, define workarounds, and resolve defects- Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms- Prioritizing issues using case management tools based on customer impact- Contributing to training and documentation for internal and external users- Automating standard procedures through scripting and data APIs to analyze high-volume transaction data- Proactively identifying solutions, communicating trends, and suggesting customer experience improvements- Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting- Driving continuous improvement and shaping support strategy and technology approach- Identifying emerging issues and influencing product prioritization through technical investigationBASIC QUALIFICATIONS- 6+ years of experience in technical troubleshooting or similar- 5+ years experience in demand or supply-side programmatic advertising- Desire to work in a customer-facing capacity to deliver technical implementations and solutions- Experience in technical writing or documentation- Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues- Deep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issues ...

Are you passionate about solving complex customer and business problems at scale? As a Product Manager in the IT Product and Development team, you will play a critical role in defining product vision, strategies and, roadmaps for our IT product suites. You will be at the forefront of customer interactions across the full breadth of Amazon businesses, surrounded by team members who are passionate to improve customer experiences.Key job responsibilitiesThe key job functions of the role include:- Create strategies for IT products leveraging Data Science and Machine Learning- Manage project lifecycles, from customer research, through strategic planning and roadmaps, to launch, product adoption and customer feedback- Implement the go-to-market plan and execution, working to ensure that internal teams have what they need to be successful- Define goals and monitor key performance metrics to identify opportunities and improve product performance- Identify and research opportunities to innovate on behalf of AmazoniansA day in the lifeIn this role, you will engage with internal customer groups to identify problem to solve, opportunities for growth, and define product requirements and goals. You'll partner with User Experience researchers and designers to define the user experience. You'll work with Technical Program Managers and Software Developers to build products that bring long term value and deliver continuous improvements to your customers.About the teamThe IT Product and Development team builds a suite of technology experiences to help corporate Amazonians self-serve and engage with IT support. We build automations to empower IT Support Engineers to solve customers' IT issues. Our team is continually striving to innovate and improve product management and development standards to deliver robust and cutting edge technology.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you excited by the idea of developing personalized experiences for Amazon customers as they shop? Are you looking for new challenges and to solve hard science problems while applying state-of-the-art recommendation system modeling techniques? Join us and you'll help millions of customers make informed purchase decisions while also advancing the state of Amazon's science by publishing research!Key job responsibilities- Participate in the design, development, evaluation, deployment and updating of data-driven models for shopping personalization.- Use expertise in supervised and uplift learning algorithms to improve ML performance- Research and implement novel ML and statistical approaches to add value to the business.- Design A/B tests and conduct statistical analysis on their results- Work with distributed machine learning and statistical algorithms to harness enormous volumes of data at scale to serve our customers- Work closely with internal stakeholders like the business teams, engineering teams and partner teams and align them with respect to your focus area- Present and publish science research, contributing to Amazon's science community- Mentor junior engineers and scientists.About the teamOur team's mission is to surface the right payments-related recommendations to customers at the right time, helping create a rewarding and successful shopping experience for Amazon's customers. Our team's culture is highly collaborative, with an emphasis on supporting each other and learning from one another. We dedicate time each week to focus on personal development and expanding our knowledge as a team. We also highly value having a big impact, both for Amazon's business and for our customers.BASIC QUALIFICATIONS- 4+ years of applied research experience- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning- Experience with reinforcement learning- Publication record on machine learning methods ...

This is not a corporate, remote or office-based position. This is a ten-week internship (40 hours per week) during the summer of 2025 located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals eager to develop a collaborative leadership style with a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced supply chain environments where standing, walking, and having on-the-production floor conversations are common.As an Area Manager Intern, you will have the opportunity to learn how to coach, motivate and mentor a team of Amazon associates in a warehouse environment. Amazon provides extensive training and development to become an exceptional people leader. Your main focus will be learning to manage a team as well as developing a summer project in partnership with your site leadership. Term: 10 weeksOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.44/hr in our lowest geographic market up to $31.49/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Access to Amazon's Medical Advice Line, Employee Assistance Program (EAP), and financial benefits.Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Summer relocation and housing assistance provided if eligible. Key job responsibilities• Learn to coach, manage and develop a team of 50-100 Amazon Associates• Drive standard work and continuous improvement through an intern project • Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with all requirements anticipated to be completed between December 2025 and August 2026 ...

This is not a corporate, remote or office-based position. This is a ten-week internship (40 hours per week) during the summer of 2025 located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals eager to develop a collaborative leadership style with a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced supply chain environments where standing, walking, and having on-the-production floor conversations are common.As an Area Manager Intern, you will have the opportunity to learn how to coach, motivate and mentor a team of Amazon associates in a warehouse environment. Amazon provides extensive training and development to become an exceptional people leader. Your main focus will be learning to manage a team as well as developing a summer project in partnership with your site leadership. Term: 10 weeksOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.44/hr in our lowest geographic market up to $31.49/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Access to Amazon's Medical Advice Line, Employee Assistance Program (EAP), and financial benefits.Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Summer relocation and housing assistance provided if eligible. Key job responsibilities• Learn to coach, manage and develop a team of 50-100 Amazon Associates• Drive standard work and continuous improvement through an intern project • Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with all requirements anticipated to be completed between December 2025 and August 2026 ...

This is a corporate and office-based position. This is a full-time, entry level position. Amazon is looking for recent and upcoming graduates with high-potential to join our Central Flow team. Amazon North American Customer Fulfillment (NACF) Planning and Execution Team (PLEX) is a central part of Amazon and at the heart of our supply chain processes. The Central Flow team focuses on operational execution, risk mitigation, and best practices to deliver for our customers.As a Central Flow Lead, you will have an opportunity to work with stakeholders across North America and develop a collaborative leadership style, while utilizing the tools and processes that have helped create the most customer-centric company on Earth. You will manage building workflow, guide the hourly and daily decision making of our operations leaders to help deliver on our customer promise via audits & daily syncs. Your main focus will be using data to quantify risk, provide guidance and direction, and influence our fulfillment centers deliver strategy. You will ensure that the Amazon sites you support have all the tools needed to succeed for any task during a shift. You will also get the chance to develop projects in partnership with your team leadership that will impact Amazon supply chain planning and execution. The Central Flow team provides critical operational insights and works with leaders to develop advanced and intuitive automated flow control for Amazon operations. Central Flow is comprised of multiple business verticals each tasked with monitoring and overseeing different aspects of daily operations throughout Amazon’s fulfillment network.Central Flow Leads will bring Amazon’s customer obsession to life in an execution focused environment. You will work on a team of engaged flow leaders to deliver a best-in-class fulfillment experience for customers and stakeholders. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Central Flow Leads are natural leaders who are comfortable with change and are always looking for ways to improve their operation through data-driven decision making. Central Flow Leads demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, willingness to learn new things, and a commitment to the customer and employee experience.Compensation: Hourly base pay ($23.32-$25.91 range - location based), sign on payments, and restricted stock units. Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Locations: Tempe, AZ and Nashville, TN Program Quick Facts and Location • This position is a corporate role in an office setting. • This position supports stakeholders across the US and Canada from centralized locations in Tempe, AZ or Nashville, TN.• This role requires ability to work night shift, varying time zones, weekends, and or holidays supporting Amazon Fulfillment Centers operating 24/7. • Relocation (if qualified) Key job responsibilities• Ensure procedures are followed for flow management and daily execution.• Partner with site management teams to establish and maintain quality control standards.• Maintain performance goals and targets to ensure accuracy and quality for customers. • Shifts will require willingness to work nights, weekends, and holidays • Work overtime as required based on business need.• Utilize existing tools, reporting, or data sources to deep dive problems and provide resolution or corrective action as needed. Eligible candidates must have work authorization without employer intervention to be considered for this role. Amazon is unable to provide any immigration related support or sponsorship now or in the future for this position. Proof of work authorization will be required prior to starting in the position.BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree with a conferral date between May 2023 and August 2025• Currently enrolled in a Bachelor’s program such as Supply Chain Management, Business Administration, Operations Management, or related areas. ...

Are you inspired by simplifying complex problems and workflows for your customers? Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications servicing our vendor community. We are raising the bar on vendor experience and need a talented, passionate UX Designer to create innovative new solutions, along with optimizations for existing vendor processes and workflows, helping to shape what’s next for our global supply chain ecosystem.A UX Designer in this organization determines where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence and force multiply across all of Amazon supply chain and retail organizations. This role needs to be capable of operating autonomously in partnering with product stakeholders from supply chain-focused teams across global marketplaces to research, define requirements and design solutions for difficult problems across the end-to-end vendor supply chain experience. To be successful in this role you must be a critical, inventive thinker with proven expertise solving difficult design problems, have strong attention to detail, excitement for understanding and using data, and an ability to communicate your recommended solutions effectively. Key job responsibilities- Analyze customer problems through data and research to inform and design solutions with measurable impact.- Work closely with product and business teams to develop use cases and high-level requirements, and successfully partner with cross-functional UX peers to build seamless experiences that work backwards from users.- Independently deliver UX solutions. Work through ambiguity, adapting your approach to meet the needs of multiple stakeholders, with consideration for technical feasibility.- Quickly and iteratively create journey maps, flows, prototypes, and mockups as needed to effectively conceptualize and communicate the right detail for the audience.- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval; write effectively to communicate design rationales and benefits to Amazon customers.- Develop and maintain detailed user-interface and interaction specifications.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.- Measure the success and effectiveness of the experiences you’re designing.- Demonstrate leadership in design thinking, including critiquing, providing design feedback, and conducting retros & research that can influence engineering team decisions to enable optimal solutions for our users.About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build vendor experiences that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.BASIC QUALIFICATIONS- 3+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio- Experience in design, prototyping and research tools including Figma and UserTesting ...

Our Machine Learning training infrastructure (ML Infra) team is responsible for designing, implementing, and optimizing large-scale computing infrastructure that powers our cutting-edge AI and machine learning initiatives. We leverage advanced hardware, innovative software architectures, and distributed computing techniques to enable breakthrough research and product development across the company.We are seeking a Senior Machine Learning Engineer to join our team and lead the development of our next-generation ML training infrastructure. This is a high impact, high visibility role that will shape the future of our machine learning capabilities and contribute to the advancement of AI technology across the industry.Key job responsibilitiesLead the definition, design, architecture quality, implementation, and delivery of the most advanced, most difficult, most cross-cutting, and/or most ambiguous challenges spanning across our ML infrastructure.- Align the teams in ML Infrastructure and related organizations to a coherent technical vision and deliver systems that fit well together.- Exert influence over multiple teams, increasing their productivity and effectiveness. You hold peers and teams to a high bar for performance and efficiency, and aid teams through your expert guidance and example.- Considered to be an authority on technical issues by both the technical and research community, you are responsible for guiding difficult trade-off decisions and drive awareness about the impact and consequences of technical decisions on AI research and product development.- Demonstrate significant innovation, creativity, and judgement when solving challenging AI/ML infrastructure problems. Identify future skills needed across your organization and advocate for the development and/or acquisition of those skills to senior leaders. You scout top talent and recruit them to the company.- Actively mentor senior and Principal engineers, scale yourself by developing and institutionalizing best practices in AI/ML infrastructure and distributed computing across the organization.A day in the life8+ years of professional software development experience in distributed systems with emphasis on ML infrastructure- 8+ years of current programming experience building ML infrastructure using languages such as Python, C++ or Rust- Hands-on experience with parallel computing platforms such as CUDA, OpenMP, etc- Deep understanding of AI frameworks such as PyTorch, TensorFlow, and JAX, and their demands on underlying compute infrastructure, memory bandwidth, network interconnect, and storage as scale goes up- Knowledge of emerging AI hardware accelerators and architectures- Experience with containerization and orchestration technologies (Docker, Kubernetes)- Experience with cloud computing platforms (AWS, Azure, GCP) and their offeringsAbout the teamJoin our AGI team and work at the forefront of AI. Collaborate with top minds pushing boundaries in deep learning, reinforcement learning, and more. Gain valuable experience and accelerate your career growth. This is a unique opportunity to create history and shape the future of artificial intelligence.Mission of the team: We leverage our hyper-scalable, general-purpose large model training and inference systems to develop and deploy cutting-edge sensory AI foundational models that revolutionize machine perception, interpretation and interaction, with humans and with the physical world.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.In this role, you will partner with Product and Tech leaders in development of sophisticated risk models to predict and monitor high-risk areas, ensuring proactive and responsive risk management, collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. The ideal candidate will demonstrate outstanding written and verbal communication skills, meticulous attention to detail, a data-driven mindset, and the ability to effectively manage stakeholders while earning the trust of our carrier partners. Collaboration and autonomy are essential qualities for success in this role. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history! Key job responsibilities• Assist Amazon transportation stakeholders (e.g., risk partners and business leaders) with identifying and managing potential risks (e.g., regulatory, operational, or reputational) in their core processes that if left untreated could impact strategic objectives. • Apply risk management framework to Amazon transportation programs and influence the product landscape for audit and controls. • Identify and address gaps in risk coverage through meticulous data analysis and awareness of emerging risks. • Collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations. · Analyze existing policy and process gaps, and develop solutions to close them.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- 2+ years of experience developing, validating, and improving risk models related to transactional or transportation risks, preferably in a logistics, e-commerce, or financial services environment. ...

Amazon strives to be Earth's most Customer-centric company, and that now extends to Healthcare. One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.Amazon One Medical is hiring Sr. Financial Analysts for multiple positions. Finance is critical to the success in our mission. We see the entire picture, and are a cornerstone to driving the right investments, maintaining controllership, and distilling down the right stories to push our business forward. The Sr. Analyst will be responsible for several important workstream as we drive the financial health, investments and internal operations of One Medical. We are looking for leaders to support our external partnerships, build our operations or Enterprise sales finance division, or take on FP&A workstreams.Key job responsibilities- Partner with the business and finance leaders to develop long-term strategies and new initiatives to delight our customers- Partner with Business Intelligence, Science and FinTech to implement data driven reporting, and driver-based forecasting solutions.Potentially work on:- Real Estate expansion strategy- Clinic Operations Finance - Reducing our Cost-to-Serve- Ecosystem partnerships and negotiations- FP&A workstreams and mechanismsBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

How can we improve the shopping experience on Amazon.com by tailoring what we display on our pages based on customer interests and preferences? How do we use generative models to help us innovate in different ways to enhance the shopping experience? How do we generate personalized content that helps customers shop at scale? Our team's stated missions is to "grow each customer’s relationship with Amazon by leveraging our deep understanding of them to provide relevant and timely product, program, and content recommendations." Recommendations at Amazon is a way to help customers discover products. Our team strives to better understand how customers shop on Amazon (and elsewhere) and build models that streamline customers' shopping experiences by showing the right products at the right time. Understanding the complexities of customers' shopping needs and helping them explore the depth and breadth of Amazon's catalog is a challenge we take on every day. Using Amazon’s large-scale computing resources, you will design and deploy state-of-the-art models that help customers shop on Amazon. You will ask research questions about customer behavior, design state-of-the-art models that help customers shop, and deploy these models to production. You will participate in the Amazon ML community and mentor Applied Scientists and software development engineers with a strong interest in and knowledge of ML and generative AI. Your work will directly benefit customers and the retail business. We are looking for a passionate, hard-working, and talented Applied Scientist who has experience developing state-of-the-art models and deploying them to production. You will have an opportunity to make an enormous impact on the design, architecture, and implementation of cutting edge products used everyday by people you know.BASIC QUALIFICATIONS- 5+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Experience in a wide breadth of modeling approaches and applications ...