Job ID: 2867801 | Amazon.com Services LLC

Amazon North America Stores (NAS) Design organization is seeking our next UX Designer. Our team is dedicated to being the beacon of design excellence within the highly visual, emotive, and impassioned space where shopping and cutting-edge technology meet. We need your experience, optimism, and energy to build simple, fluid, and beautiful experiences that accommodate Amazon’s growing and diverse product selection (e.g. household basics, beauty, fashion, home and lifestyle, pets, automotive, electronics, and more), and give customers everything they need to make confident buying decisions while delighting them along the way. We are constantly spotting opportunities to set new standards and challenge the status quo, which is why we need people who are aligned with our leadership principles and ready to make a serious impact on our industry and the world. A UX Designer role on our team offers the opportunity to lead the design of innovative retail and platform shopping experiences across multiple big, exciting and diverse programs worldwide.

You would be perfect for this role if:

  1. You set and communicate a high bar for quality and challenge the status quo.
  2. You collect data and triangulate a variety of inputs into insights that inform your design solutions.
  3. You understand how to connect the dots and find opportunities between multiple touch points.
  4. You're passionate about leading design workshops, discovery activities, and creative reviews with colleagues at all levels.
  5. You're a master influencer and work strategically with executives and senior leaders to build alignment around broader design strategy and deliver best-in-class products.
  6. You are an empathic teammate and mentor who nurtures a thriving, collaborative design culture.
  7. You are a self-starter who is comfortable wearing many hats and can confidently navigate ambiguity.

Key job responsibilities:

  1. Create new shopping experiences for Amazon that solve problems in our most challenging and high impact areas.
  2. Responsibly and effectively advocate for the customer in a corporate environment; fostering a shared understanding of the customer-centric intersection between design, technology and business.
  3. Work closely with partners in research, design, engineering and product management to contribute to the architecture of near and long term user experience visions across applicable devices and locales.
  4. Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.
  5. Play a critical role, with your project team, in determining the right goals to go after, problems to solve, and trade offs to make within tactical sprints and future-looking planning (3-5 years out).
  6. To succeed, you will need to be creative, curious, comfortable working in new and ambiguous environments, and show a strong bias for action to deliver results. You will consistently develop and launch new ideas (0 to 1) along with step-change improvements to mature products by understanding the need to balance time and business constraints with providing the best possible experience for our customers. Because the scope of this position will extend across a number of programs, the ability to balance high-level, holistic reasoning with detail-oriented feature design is imperative.

BASIC QUALIFICATIONS

  1. Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices.
  2. Knowledge of usability principles and techniques.
  3. Knowledge of best practices for information architecture and design.
  4. Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar.
  5. Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
  6. Experience defining and maintaining design patterns and UX standards.

PREFERRED QUALIFICATIONS

  1. 8+ years of UX or interaction design experience, with 3+ years being in a lead product design, or equivalent, role.
  2. Familiarity with emerging technologies (e.g. GenAI) and bleeding edge design tooling.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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