San Francisco

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero’s Beta program.As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world.Key job responsibilities- Identify, document, and track software defects through the bug life cycle.- Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others.- Analyze test results and provide detailed reports to stakeholders.- Verify that software/product changes and new releases meet defined quality standards and requirements.- Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team.- Ensure proper software testing tools, environments, and infrastructure are in place.- Participate in product reviews, design reviews, and other development activities to provide a Beta perspective.- Stay up-to-date with testing best practices, emerging technologies, and industry trends.- Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. A day in the lifeAs a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success.About the teamThe eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home.BASIC QUALIFICATIONS- 3+ years of technical support, or 3+ years of software development experience- Experience troubleshooting and debugging technical systems- Experience driving collaborative projects from conception to delivery- Strong business acumen with a track record of success.- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities.- Ability to think strategically and tactically with attention to detail.- Capable of working closely with data and using analytics to problem-solve.- Ability to travel both domestically and internationally (<25%).- Bachelor’s degree or equivalent experience. ...

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.This role can be located anywhere in Northern California (the geographic area of primary support is San Francisco). Key job responsibilitiesThe ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.BASIC QUALIFICATIONS• Bachelor's Degree• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired• Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience• Skilled in MS Excel, Word, SharePoint & PowerPoint ...

Would you like to be part of a team that is redefining the technology industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help drive opportunities with leading AWS Consulting and Technology Partners in the US.As a Partner Sales Manager, you will drive top-line revenue growth through the engagement of AWS Partners.The ideal candidate has experience in creating and delivering Customer value by matching Partners' capabilities and solutions to customer needs identified by field sales reps and their teams. An ideal candidate should also have a demonstrated ability to succeed by working with cross-organizational groups, thinking strategically about business and technical challenges, and by building and conveying compelling value propositions around Partner capabilities.Key job responsibilitiesYour broad responsibilities will include defining and executing strategies to achieve Partner and Sales organization goals, establishing business and technical relationships with Partners, Sales teams, and Customers, and managing the day-to-day interactions between these organizations in order to create opportunities that ultimately deliver value to AWS Customers.You will be expected to:- Have a broad, holistic view of the AWS Partner community in local and regional markets and a deep understanding of partner capabilities and solutions that will delight AWS customers- Advise Sales teams and take on customer engagements to drive the value of Partner engagement and recommend qualified Partners that can meet and support AWS customer needs- Manage Partner engagement in AWS accounts with a focus on business outcomes to expand existing AWS footprint as well as originate new Customer engagements with Partners to grow overall revenue- Become a trusted member of the Sales team to develop and execute on joint Partner/Sales strategy, own opportunity execution with Partners, leverage Partner programs, and coach Partners on strategy and best practices- Work with Partner Solution Architects and Partner Development Managers on effective engagement with their Partners in local markets to drive solutions that deliver outcomesAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of field sales experience combined with partner engagement experience with a software, cloud, or technology vendor or vendors, working directly with Partners and Sales teams to create business and technology outcomes for Customers- 5+ years of demonstrated experience working and communicating with multiple stakeholders and cross-functional teams, including Sales reps and managers, solutions architects, Partner and direct marketing, business development, and other functional teams ...