Job Description
Role:
Senior Unified Communications Engineer
Location:
Washington DC (Hybrid)
Client:
DC Government
Job Description:
Major Duties
- Maintains core infrastructure for Cisco Voice and Video systems.
- Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications.
- Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues.
- Installs and upgrades the following Cisco voice systems: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways.
- Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.
- Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling.
- Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications.
- Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues.
- Programs Cisco voice and video devices in bulk.
- Runs reports from GUI interfaces and/or CLI.
- Accepts escalated trouble tickets from other Unified Communications team members.
- Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies.
- Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services.
- Participates in on-call rotational UC operation support program and always carries communication device(s).
- Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests either as primary or standby on-call representation.
- Creates implementation and test plans for changes in production.
- Implements configuration changes in accordance with the change management processes and procedures.
- Submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests in front of the advisory board.
Required:
Cisco Certification Network Professional (CCNP) Mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software is required.
Responsibilities:
- Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
- Identifies improvements to project standards to achieve high quality services/products.
- Identifies best practices and standards for the use of the product.
- Delivers support and design for industry specific technologies that require integration with systems or networks.
- Interacts with executive level business users or technical experts.
- Functions as a niche technical SME.
- Lead experience with technical expertise across large, complex implementations for systems.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience.
Experience:
- Cisco Certification Network Professional (CCNP): 4 years
- CISCO Unified Communication Manager: 8 years
- CISCO Unity Connection: 8 years
- 11-15 yrs. conveying technical and functional concepts: 10 years
- 11-15 yrs. preparing complex technical documentation: 10 years