Key job responsibilities
- Analyze shipping data to identify high-impact shippers and develop tailored improvement strategies
- Conduct comprehensive onboarding sessions for new shippers, providing guidance on policies and best practices
- Engage with top defect-driving shippers to collaboratively develop and implement action plans
- Lead initiatives to re-engineer business processes and eliminate root causes of shipping defects
- Communicate findings and recommendations to both internal and external stakeholders, driving continuous improvement
A day in the life
As a Shipper Performance Specialist, you'll start your day by reviewing the latest shipping data to identify trends and opportunities. You might then lead an onboarding session for a new shipper, walking them through key processes and answering their questions. Later, you could find yourself deep-diving into a persistent defect issue, collaborating with cross-functional teams to develop a solution. Your afternoon might involve a check-in call with a high-impact shipper to review their progress and offer additional coaching. You'll wrap up your day by preparing a weekly report summarizing key findings and recommendations for leadership review.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
About the team
The Shipper Performance Coaching and Enablement team is dedicated to optimizing Amazon's transportation operations by empowering our shipping partners. We focus on data-driven decision making, continuous improvement, and collaborative problem-solving to enhance the overall shipper experience. Our vision is to create a seamless, efficient shipping ecosystem that benefits both Amazon and our partners. By joining our team, you'll play a crucial role in shaping the future of Amazon's shipping operations and contributing to our customer-centric mission.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
PREFERRED QUALIFICATIONS
- Bachelor's degree
- Experience with SQL
- 2+ years work experience in logistics, operations, supply chain, transportation, or equivalent
- Lean Six Sigma knowledge
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.