AI Content Writer

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for highly motivated and talented candidates who will review generated data demonstrations and provide human feedback to train LLMs. The ideal candidate must demonstrate strong analytical and communication skills, attention to details, and a commitment to excellence.This is a nine month fixed temporary assignmentAs an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:• Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.• Operate with autonomy• Leverage and demonstrate expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel• Identify issues and proactively report operational challenges• Identify process improvement opportunities (enhancements and pain points) at process/ function level• Demonstrate the ability to support small to medium scale process improvement projects• Contribute in mentoring / training junior data associates on an ongoing basis• Troubleshoot issues related to process and conduct root cause analysis if requiredKey job responsibilities• Create original and engaging content across multiple work types to train LLMs.• Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.• Proofread and edit content to ensure high-quality standards, accuracy, and consistency.• Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.• Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.• Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.• Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.• Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.BASIC QUALIFICATIONS• Proven work experience as a Content Writer, Copywriter, or similar role.• Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. ...

Amazon Robotics - Technical Artist Co-op - January to June 2025, Virtual Systems

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day. This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities. In this role you will work closely with simulation engineers building virtual robotic worlds. You will bring these worlds to life while applying technologies such as Unity and Blender. You will be responsible for creating levels and art assets (2D and 3D) for a real-time graphics application. If this sounds exciting to you, please read on and apply! Current projects underway in hardware and software include autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.Responsibilities of the Technical Artist co-op may include:- Liaising between heads of programming and design teams- Researching and developing technical tools for a project- Setting up workflows of art production- Supporting artists and engineers in the 3D art pipeline- Assisting in asset performance and validation- Solving complex technical issues during development- Deciding on what software and tools are required for Digital Twin production- Developing and maintaining resources and pipelines along with programmers- Maintaining technical documentationBASIC QUALIFICATIONS- Enrolled in a degree program in Computer Science, Visual Effects, Graphic Art, Animation, or related field with at least one semester of school left after completion of co-op.- Must be eligible and available for a full-time (40h / week) 6-month co-op between January to June 2025- Substance Designer or substance painter- Experience with Maya, Houdini or Blender- Experience with Real-Time Photoreal shaders in any Game Engine- Good Understanding of PBR and MDL (Material Definition Language) ...

Applied Scientist II, Artificial General Intelligence

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and innovative applied scientist with a strong background in deep learning, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems.Key job responsibilitiesAs an Applied Scientist with the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of AI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in order to provide the best-possible experience for our customers.About the teamOur team has a mission to push the envelope of AGI, in order to provide the best-possible experience for our customers.BASIC QUALIFICATIONS- PhD, or Master's degree and 2+ years of CS, CE, ML or related field experience- 1+ years of building models for business application experience- Experience programming in Java, C++, Python or related language- Experience with deep learning techniques- Experience with LLM model training and fine-tuning ...

Applied Scientist, AGI Sensory Inference Science

Our mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs like speech, images, and video, enabling natural, empathetic, and adaptive interactions. We develop cutting-edge Large Language Models (LLMs) that leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval.We seek a talented Applied Scientist with expertise in LLMs, speech, audio, NLP, or multimodal learning to pioneer innovations in data simulation, representation, model pre-training/fine-tuning, generation, reasoning, retrieval, and evaluation. The ideal candidate will build scalable solutions for a variety of applications, such as streaming real-time conversational experiences, talking avatar interactions, customizable personalities, and conversational turn-taking. With a passion for pushing boundaries and rapid experimentation, you'll deliver high-impact solutions from research to customer-facing products and services.Key job responsibilitiesAs an Applied Scientist, you'll leverage your expertise to research novel algorithms and modeling techniques to develop systems for real-world interactions with a focus on the speech modality. You'll develop neural efficiency algorithms, acquire and curate large, diverse datasets while ensuring privacy, creating robust evaluation metrics and test sets to comprehensively assess LLM performance. Integrating human-in-the-loop feedback, you'll iterate on data selection, sampling, and enhancement techniques to improve the core model performance. Your innovations will directly impact customers through new AI products and services.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Applied Scientist, Artificial General Intelligence

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to build industry-leading Generative Artificial Intelligence (GenAI) technology with Large Language Models (LLMs) and multimodal systems.Key job responsibilitiesAs a Applied Scientist with the AGI team, you will work with talented peers to lead the development of novel algorithms and modeling techniques, to advance the state of the art with LLMs. Your work will directly impact our customers in the form of products and services that make use of speech and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in spoken language understanding.About the teamThe AGI team has a mission to push the envelope in GenAI with LLMs and multimodal systems, in order to provide the best-possible experience for our customers.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 1+ years of building models for business application experience- Experience programming in Java, C++, Python or related language- Experience with generative deep learning models applicable to the creation of synthetic humans like CNNs, GANs, VAEs and NF ...

Applied Scientist, AWS Industries

Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? Machine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The AWS Industries Team at AWS helps AWS customers implement Generative AI solutions and realize transformational business opportunities for AWS customers in the most strategic industry verticals. This is a team of data scientists, engineers, and architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and build applications to launch these solutions at scale. The AWS Industries team provides guidance and implements best practices for applying generative AI responsibly and cost efficiently.You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We’re looking for Applied Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.Key job responsibilitiesAs an Applied Scientist, you will-- Collaborate with AI/ML scientists, engineers, and architects to research, design, develop, and evaluate cutting-edge generative AI algorithms and build ML systems to address real-world challenges- Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production- Create and deliver best practice recommendations, tutorials, blog posts, publications, sample code, and presentations adapted to technical, business, and executive stakeholder. Publish novel developments in internal and external papers, forums, and conferences- Provide customer and market feedback to Product and Engineering teams to help define product directionAbout the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Master's degree in computer science, computer engineering, or related field- 2+ years of building machine learning models or developing algorithms for business application experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Experience with neural deep learning methods and machine learning ...

Applied Scientist, NeuroSymbolic Automated Reasoning

The Automated Reasoning Group is looking for an Applied Scientist with interest in building scalable machine learning systems. You will be part of a world-class team building the next generation of neuro-symbolic tools and services by combining Automated Reasoning and Machine Learning.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things.You will apply your knowledge to propose solutions, create software prototypes, and move prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever-growing demand of customer use. You will use your strong verbal and written communication skills, are self-driven and own the delivery of high quality results in a fast-paced environment.Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. See https://aws.amazon.com/security/provable-security/As an Applied Scientist in AWS AI, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will:* Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems using Automated Reasoning and Machine Learning* Apply software engineering best practices to ensure a high standard of quality for all team deliverables* Work in an agile, startup-like development environment, where you are always working on the most important stuff* Deliver high-quality scientific artifacts* Work with the team to help drive business decisionsKey job responsibilities* Design and implement scalable neuro-symbolic systems using automated reasoning and machine learning.* Collaborate closely with internal and external users to understand their requirements for AI agents and guardrails.* Proactively identify and explore new opportunities for deploying and leveraging neuro-symbolic solutions across various domains.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- PhD OR a Masters Degree with 4+ years of industry experience related to the field/role.- Experience with automated reasoning tools including automated theorem provers, program verifiers, interactive proof assistants. ...

AWS FSx Lustre - SDE II, FSx

We are looking for a Software Development Engineer to join the Amazon FSx for Lustre team. Launched in a Re:Invent keynote in November 2018, Amazon FSx for Lustre is a fast-growing AWS service that makes it easy for customers to launch and run high-performance file systems in the cloud. With Amazon FSx, in just minutes you can provision a Lustre parallel file system that can process massive data sets at up to hundreds of gigabytes per second of throughput, millions of IOPS, and sub-millisecond latencies. Customers already love the service, but we're just getting started. Come join the Amazon Web Services engineering team in our Boston Seaport location overlooking the Fort Point channel as we revolutionize the world of high performance computing (HPC) and cloud storage!AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. We maintain this rapid pace of innovation by treating each team like its own independent business inside AWS, directly accountable for their customers’ satisfaction, service innovations, growth, and meeting revenue goals.As a Software Development Engineer, you will design and build transformative new customers experiences on Amazon FSx for Lustre. Delivering a reliable and high-performance service at AWS scale requires engineers with deep technical expertise and lots of creativity. At Amazon, we expect engineers like you to interact with customers, to understand our business goals, to innovate rapidly, and to deliver high-quality and ground-breaking functionality.Embark on a journey with us to build a new service for AWS. We need your passion, innovative ideas, and creativity to shape the future of a nascent service at Amazon scale with a team that is super smart, driven to serve customers, and fun to work with!Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Cloud Technical Account Manager, Enterprise Support - Strategic Industries - Healthcare & Life Sciences

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout UsWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

Customer Practice Manager, NAMER-US-CST Enterprise

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS)? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) who can lead and support significant customer programs during the solution and sales pursuit stages. Our CPMs are accountable for helping enterprise customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape enterprise customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Establishing Executive relationships across Business & Technology groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions.- Preparing and presenting technical and commercial proposals to (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.A day in the lifeAWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamAbout AWS:Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 8+ years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling consulting/professional services with recurring revenue from accounts/territory.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. ...

Data Engineer, Alexa

This Data Engineering position is responsible for supporting the data pipelines & engineering needs for Alexa analytics and Machine Learning (ML) products. This Data Engineer will build and optimize logical data model and data pipelines for large, complex, datasets across a variety of Alexa analytics product(s), as well as be accountable for ongoing data quality, efficiency, testing, and maintenance. The Data Engineer should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. They will influence large-size data solutions/access to dataset(s) within our team's architecture, advising product managers, program managers, and other engineers on trade-offs and courses of action.We are looking for a passionate data engineer to optimize the consumption of these very large data sources we require to generate unique insights. As a data engineering leader within Alexa, we look to you for design, implementation, and successful delivery of large-scale, critical, or difficult data solutions involving a significant amount of work. You will share in the ownership of the technical vision and direction for advanced analytics and insight products. You will be a part of a team of top technical professionals developing complex systems at scale and with a focus on sustained operational excellence. Where needed, you integrate your team’s data solutions with those owned by other teams. You influence your team’s technical and business strategy by making insightful contributions to team priorities and overall data approach. You take the lead in identifying and solving ambiguous problems, architecture deficiencies, or areas where your team bottlenecks the innovations of other teams. We are looking for people who are motivated by thinking big, moving fast, and changing the way customers use data to drive profitability. If you love to implement solutions to hard problems while working hard, having fun, and making history, this may be the opportunity for you.The Data Engineer we are looking for:- Has knowledge of recent advances in distributed systems (e.g. MapReduce, MPP architectures, and NoSQL databases). You are proficient in a broad range of data design approaches and know when it is appropriate to use them (and when it is not).- Knowledge of engineering and operational excellence best practices. Can make enhancements that improve data processes (e.g., data auditing solutions, management of manually maintained tables, automating, ad-hoc or manual operation steps).- Works with engineers to develop efficient data querying and modeling infrastructure.- Understands how to make appropriate data trade-offs. Can balance customer requirements with technology requirements. Knows when to re-use code. Is judicious about introducing dependencies.- Writing code that a Data Engineer or Software Development Engineer unfamiliar with the system can understand.- Can create coherent Logical Data Models that drive physical design.- Delivers pragmatic solutions. You do things with the proper level of complexity the first time (or at least minimize incidental complexity).- Understands how to be efficient with resource usage (e.g., system hardware, data storage, query optimization, AWS infrastructure etc.)- Collaboration with colleagues from multidisciplinary science, engineering and business backgrounds.- Communicate proposals and results in a clear manner backed by data and coupled with actionable conclusions to drive business decisionsAbout the teamOur team owns a self-service analytics platform used by Alexa & AGI developers to identify trends in Alexa performance, assess customer impact, and troubleshoot failure patterns. Our customers include: scientists building and debugging ML models, analysts and researchers measuring the customer experience, developers troubleshooting defects and failures, and data teams building business reports and visualizing metrics.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Knowledge of distributed systems as it pertains to data storage and computing ...

Data Engineer, Amazon AGI, AGI Data Services

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on! We’re looking for a Data Engineer on Amazon’s AGI team to build world-class data platforms and deploy scalable data ingestion tools with a commitment to foster the safe, responsible, and effective development of AI technologies . The ideal candidate is an expert with Petabyte scale data ingestion, processing data, data modeling, ETL/ELT design and business intelligence tools and passionately partners with the business to identify strategic opportunities where improvements in data infrastructure creates outsized business impact. They are a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail) and enjoys working in a fast-paced team. The ideal candidate needs to possess exceptional technical expertise with largescale lakehouses, distributed computing at a scale of thousands of hosts on multiple clusters, Spark, BI systems and AWS services. Core Responsibilities· Design, implement, and support a platform providing ad hoc access to large datasets · Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using Spark or any other state of the art systems· Implement data structures using best practices for lakehouses· Model data and metadata for ad hoc and pre-built reporting, meeting read/write/summary optimized storages· Interface with business customers, gathering requirements and delivering complete reporting solutions· Build robust and scalable data integration (ETL) pipelines using Kotlin, Python, typescript and Spark· Build and deliver high quality datasets to support business analyst and customer reporting needs· Continually improve ongoing automating or simplifying self-service Data ingestion at scale for customers· Participate in strategic & tactical planning discussionsBASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Knowledge of batch and streaming data architectures like Kafka, Kinesis, Flink, Storm, Beam- Knowledge of distributed systems as it pertains to data storage and computing- Experience with SQL ...

Database Engineer III , AWS Database Migration Services

Position Responsibilities:Innovate and engineer solutions in the area of database technology. Apply engineering experience to automate databases at scale. Engage in ongoing database engineering process, partnering with development groups, and providing deep subject matter expertise input as stakeholders to design reviews. Advocate for bringing forward and resolving customer issues. Act as “Voice of the Customer” helping software engineers understand how customers use databases. Work with developers to refine and design tools migration and replication tools used by customers. Testing tools to improve quality, performance, and scalability. Help customers leverage tools for moving data into and around the AWS ecosystem. Work with customers to solve complex migration and replication problems. Gather feedback to drive improvements in the quality and functionality of tools. Work with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.Key job responsibilities- Working with developers to refine and design tools migration and replication tools used by our customers.- Testing our tools to improve quality, performance, and scalability.- Helping customers leverage our tools for moving data into and around the AWS ecosystem.- Working with customer to solve complex migration and replication problems.- Gathering feedback to drive improvements in the quality and functionality of our tools.- Working with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSK.BASIC QUALIFICATIONS* Master's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and one year of experience in the job offered, or as an Operations Research Analyst, Database Developer, or a related occupation. * Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field and six years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. * Must have one year of experience in the following skill(s): * (1) Designing and maintaining relational databases including Oracle, MySQL, Postgres or SQL Server; * (2) Systems engineering including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters and troubleshooting; * (3) Building and maintaining complex mission-critical production database systems; * (4) Knowledge of relational database internals (locking, consistency, serialization, or recovery paths); * (5) Experience with at least one scripting language: shell, Python, or Perl; * (6) Coding in procedural language for at least one database: PL/SQL, PL-SQL, or T-SQL. * Domestic travel required up to 25%. ...

Database Engineer, AWS Database Migration Services

There was a time when asked “where should I store my data”, the answer was always, “a relational database! Of course!” And it was a good answer… at the time. Well, not anymore, not always. Sure, relational databases are still very useful but we also have, non-relational databases, key-value stores, flat file stores, graph databases, and more. If you want to help Enterprises of all shapes and sizes move data into and around the various data stores available in AWS… we should talk! Are you also interested in streaming technologies such as Kafka or Kinesis Data Streams? Great!We are looking for talented database engineers that are passionate about data, replication, and data stores of all kinds. Do you have experience in some or all of: Oracle, SQL Server, MongoDB, PostgreSQL, MySQL, Redshift? Perhaps you have a bit of development experience? Say, C# or Java? If you do, and you’re looking for a position loaded with multiple technologies and interesting challenges, you may have found what you’re looking for.We are the Database Migration Service Database Engineering Team. We are passionate about helping customers move data into and around the AWS ecosystem. If you’d like to come join us, here are some items you’ll need in your toolbox: - A forward-looking attitude that keeps you aware of the latest in database and replication technologies. - A penchant for digging deep and attacking difficult and complex problems. - A curious nature that compels you to find creative approaches to problems where a solution seems elusive. - A sense of ownership that drives quality in everything you do. - A deep respect for our customers and their security requirements to keep their data safe.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 10021Key job responsibilitiesSpecific responsibilities include:Working with developers to refine and design tools migration and replication tools used by our customers.Testing our tools to improve quality, performance, and scalability.Helping customers leverage our tools for moving data into and around the AWS ecosystem.Working with customer to solve complex migration and replication problems.Gathering feedback to drive improvements in the quality and functionality of our tools.Working with AWS Services: DMS, SCT, RDS, Aurora, Redshift, S3, Kinesis, EC2, MSKBASIC QUALIFICATIONS - 5+ years as a DBA, Database Engineer, or similar role is required. - Experience with multiple relational databases. - Deep knowledge of Oracle or PostgreSQL Internals. - Bachelors in Computer Science or Engineering, or equivalent experience. - Deep understanding of data replication with experience in at least one replication technology. - General knowledge of the various types data stores: relational, data warehouse, file stores etc. - Excellent problem-solving skills. - Experience coding in PL-SQL, T-SQL, or similar ...

Executive Assistant , Artificial General Intelligence

The Amazon Artificial General Intelligence (AGI) organization is looking for an exceptionally bright and self-motivated Executive Assistant to support 2 Directors in our fast-paced, exciting, and growing organization in Boston, MA.This Executive Assistant will work in a team environment to build effective working relationships inside and outside of the group, driving forward business objectives, policies, and procedures while maintaining professionalism in dealing with senior executives. Key to success in this role is the ability to properly handle confidential information and manage multiple tasks in parallel, which you will deliver to tight deadlines with minimal guidance or supervision. As such, you must be skilled at anticipating problems, dealing with ambiguity, creating contingency plans, managing multiple priorities, setting expectations, problem solving, and organizing logistics. A successful candidate will help build a positive team environment and establish working relationships inside and outside of the group.Key job responsibilities- Management of complex calendar and scheduling- Coordinating travel to domestic and international locations- Track and help drive completion of key deliverables and follow up on outstanding items- Manage expense report coordination and submission- Organize, execute, and assist with team activities (meeting agendas, all-hands meetings, off-sites, and team social events)- Work closely with the leadership team, and other Executive Assistants to provide support to the organization- Management of team space, including office moves and reconfigurations- Management of highly confidential informationBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- 5+ years of executive assistant experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

Executive Assistant, Alexa Endpoint Experiences

The Alexa Endpoint Experiences (AEE) team seeks a driven, highly organized and proactive Executive Assistant to support the VP of AEE. This position will provide high-level support to the VP and his teams who are engaged in cutting edge technological work, while also coordinating with the EA team on organizational projects, and partnering with team members at the Boston location to create a lively and functional workplace. Additionally, this is a Lead EA role and will work with a fun and energetic team of executive assistants. Key job responsibilitiesThe EA is responsible to a broad variety of tasks including:• Managing an active VP calendar; meticulous attention to detail in scheduling, coordinating and planning internal meetings, agendas and appointments; planning detailed domestic and international travel, completing expense reports.• Optimizing executive effectiveness through partnership on priorities to react to a fast-moving calendar. • Coordinating with the EA team on organization-wide initiatives. • Serving as the "gatekeeper" to the executives' time, screening and prioritizing appointments/meeting requests while always providing polite and professional communication.• Communicating on behalf of the executives directly with the leadership team and other stakeholders across the organization.• Training other administrative staff on company policies and best practices.• Managing and maintaining the BOS21 Devices Locker, ensuring teams have access to Devices for testing promptly and smoothly. • Have fun at work and help others do the same!A day in the lifeOn a day-to-day basic, the Executive Assistant will maintain the VP's calendar, keeping it organized for weeks in advance. This involves maintaining strong working relationships with the VP, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings. Finally, this EA will play an instrumental role at the BOS21 office through maintenance of device storage, set up for team events, and being a general advocate of the team culture. About the teamThe Alexa Endpoint Experiences team is a dynamic and exciting set of teams, including those who work on the tech behind your favorite Alexa endpoints -- Multi-modal, headless, and more. The VP this role will be supporting is working on cutting edge products and the tech therein, which are important to all of Amazon. The VP is eager for an Executive Assistant to join to keep things organized and effective, and keep things fun. BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree- 4+ years of executive assistant experience ...

Executive Assistant, File Storage, FSx

Amazon Web Services (AWS) is seeking a dedicated, customer-obsessed, and high-performing Executive Assistant to support the File Storage Leadership Team. This role requires attention to detail, excellent organizational skills and the ability to meet tight deadlines while prioritizing and executing on tasks that have an impact across multiple teams. The ideal candidate will be an experienced planner and coordinator with the demonstrated ability to respond effectively and efficiently. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs, drive improvements for a geographically dispersed team, and understand handling of confidential information and be trusted to maintain data privacy. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. This role must be able to work successfully in a team environment and build effective working relationships inside and outside the group.Key job responsibilities* Manage complex calendars and scheduling with diplomacy and discretion.* Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.* Organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.)* Schedule cost effective air/hotel/ground transportation. Create detailed travel itineraries both domestic and international (including smooth transitions between time zones). Coordinate with in-house travel agents and manage international travel process. Submit expense reports in a timely fashion.* Coordinate closely with Recruiting teams, Facilities team, HR team, and other Executive Assistants within the Amazon community.* Track and help drive completion of key deliverables and follow up on outstanding items to include meeting notes and action items.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating -that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

ISV Principal Account Manager, Horizontal Business Apps

We are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, and product and partner teams to deliver business growth for AWS and our ISV customers? AWS is seeking an experienced Enterprise Sales Representative to lead and expand the business with our existing customer base.The Principal ISV Account Manager is responsible for creating and executing the account strategy and leading the extended team so the customer achieves its growth targets, thereby AWS achieving increased levels of revenue and service growth. It is critical that the Principal ISV Account Manager has an extensive track record of building and nurturing senior level relationships with complex customers, has a hands-on approach to developing new opportunities, public cloud technical acumen, has led a large team of extended resources, and is familiar with GTM partnerships.Key job responsibilitiesWe are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, The Principal ISV Account Manager is responsible for teaming with all aspects of the customer’s organization. This includes C-level executives, engineering, IT/operations, partner org, and sales.The skills required to build relationships across an account include creative systems thinking, visioning and executing via collaboration with an extended team to address customer's needs. The Principal ISV Account Manager is responsible for selling at the most senior level (C-level) within the account and implementing a broad strategy for earning customer acceptance and AWS service implementation. The Principal ISV Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for customer and balance that with AWS business needs. This includes dotted line responsibility for partnership and technical collaboration.A day in the lifeYou’re surrounded by innovation. You’re empowered with a lot of ownership. Your growth is accelerated. The work is challenging. You have a voice here and are encouraged to use it. Your experience and career development is in your hands. We live our leadership principles every day. At Amazon, it’s always “Day 1”.A day in the lifeDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of technology related sales, business development or equivalent experience- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent ...

IT Support Engineer I, IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.This position is located onsite in our corporate offices. Hours are Monday through Friday from 8 am to 5 pm.Key job responsibilities• Provide comprehensive technical support to Amazon Corporate employees.• Travel between buildings in local area as required.• Occasional travel to other US cities as required.• Look for innovative process improvements and participate on teams to implement change.• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.• Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.• Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.• Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution. • Manages ticket quality by executing ticket auditing across North America.• Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.• Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.• Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.• Interview candidates applying for new roles in OPC.• Identify and provide training for front-line support to assist in career development.• Provide in person support to internal customers for a variety of IT related software and hardware issues.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- 1+ years of working with windows server technologies experience- High school or equivalent diploma ...

Machine Learning Data Linguist I

We are looking for an Data Associate with experience in Linguistic Services in our Boston Location. In this Data Associate role, you’re comfortable with, and understand, the changes to the guidelines deployed in response to internal customers’ requests. You demonstrate the ability to adjust your workflows accordingly, and you prioritize strict compliance with regulatory requirements.Key job responsibilitiesIn this role, you will:* Build a thorough understanding of labeling guidelines and provide support to global sites.* Deliver high quality data output within deadlines.* Work autonomously with minimum direction.* Handle unique data analysis requests from a wide range of internal customers. Contribute to process improvements to reduce handling time and improve data output.* Dive deep into issues and implement solutions independently.* Provide quality expertise to other team members and coaching improvementsBASIC QUALIFICATIONS* BA or BS Degree * Experience with phonemic transcription in the International Phonetic Alphabet (IPA) and/or X-SAMPA. * Native level fluency in English. ...