Key job responsibilities
Conduct quality audits on individual workflows and units delivered by Data Associates
Coach and calibrate Data Associates co-located at your site to improve performance
Provide detailed insights on Data Associate-level quality and identify root causes of issues
Perform manual reviews to validate automated quality measurement systems
Document and report quality findings accurately and efficiently
Perform audits to support deep dives and escalations as needed
Maintain strict compliance with quality standards and procedures
Work closely with Quality Audit Managers to improve processes and implement best practices
Contribute to continuous improvement initiatives within the quality assurance team
BASIC QUALIFICATIONS
Experience in Machine Learning/Data Labeling operations
Strong analytical and problem-solving skills
Excellent attention to detail
Strong communication skills in Business English
Experience with quality management tools and systems
Ability to work in strict compliance with internal guidelines
Understanding of data annotation and quality metrics
Proficiency in Excel and data analysis tools
Ability to work effectively in a team environment
Adaptability to changing priorities and workloads
PREFERRED QUALIFICATIONS
Prior experience in a quality assurance role within the tech industry
Familiarity with AI and machine learning concepts
Experience with speech or language data
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