Job Description

BioView is seeking a highly professional customer-focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the BioView imaging products line. He/She will be responsible for providing prompt support to our users while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the BioView products, including the biological, computerized, and optical features of our products.

Essential Duties and Responsibilities

  1. Installation of BioView systems at customer sites
  2. Training of new users to successfully operate the BioView systems & software
  3. Demonstrating BioView systems and applications
  4. Provide remote and on-site support to BioView customers by installing, fine-tuning, and maintaining BioView systems and applications
  5. The position requires diagnosing and resolving mechanical, hardware, software, and system failures
  6. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
  7. Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions globally

Requirements

  • Bachelor’s degree or equivalent in life science, biomed, or a technical field
  • Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage
  • Excellent communication (verbal and written) and interpersonal skills
  • Problem solver with good technical aptitude and troubleshooting skills
  • Ability to understand computer algorithms and to tune parameters
  • Outstanding ability to explain, demonstrate, and present new biological and technical concepts to new users

Other Requirements

  • Handle stress effectively
  • Willingness to work outside of normal working hours and in rare cases on weekends
  • Valid Passport
  • Valid driver license

When not traveling, work is from our office in Billerica, MA.

Company Description

Our Mission is to improve cancer patient assessments and outcomes. BioView develops, manufactures, and markets innovative Automated cell imaging and analysis platforms for use in cytology, cytogenetics, and pathology at clinical and research laboratories that wish to digitize and streamline their analysis workflow. BioView’s industry-leading platforms offer advanced capabilities for Fluorescent and Bright-field based applications driven by Artificial intelligence. Starting from automated FISH Analysis of tissue and cell suspension for cancer and genetic abnormalities to automated whole slide imaging for digital pathology and quantitative IHC scoring application for nuclear & membrane staining. Bringing liquid biopsy to clinical practice, we are a world leader in providing solutions for Circulating tumor cells detection, enumeration, and characterization. Our all-in-one DeNovo system offers high levels of speed, standardization, and sensitivity. It is easy to operate and can be integrated with any CTC enrichment method, as well as any combination of immunofluorescence and FISH markers. NGK – New Karyotyping is an innovative platform powered by deep learning that dramatically enhances technician efficiency and productivity and introduces first-of-a-kind supervisor monitoring tools and an ISCN results generator that is directly linked to an online supporting cytogenetics database. Our customers leverage offline analysis and web-based applications to collaborate with their colleagues and explore new business opportunities.

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