JOB DETAILS:
While we prefer local candidates, this role can be remote and located anywhere across the globe. This is a Monday through Friday Systems Engineering role supporting various client sites in the Greater Boston area.
COMPENSATION:
Base salary starting at 130K commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.
BENEFITS / HIGHLIGHTS:
- 100% paid medical plan including health, dental, vision
- Matching 401K
- Life Insurance
- Paid holidays
- Referral bonuses
- Paid training and certifications
- Company social events: quarterly team outings, retreats, holiday parties, game nights
What You'll Do:
- Support our customers with great Customer Service, resolving mostly high-level support incidents.
- Identify opportunities and areas of improvement while interacting with clients.
- Work with clients to suggest technical solutions that meet their business needs.
- Work on new installs, migrations, troubleshooting, and projects.
- Interface with third-party vendors and act as the liaison for the client.
- Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments.
- Responsible for detailed time tracking of work and client interactions.
- Participate in team building, knowledge/experience sharing, and regular feedback and process improvement initiatives.
- Serve as an escalation point for Tier 1 and 2 engineer support issues.
- Participate in on-call rotation and after-hours/weekend projects and troubleshooting as needed.
- Stay on top of new technology and industry trends.
What You'll Need:
- Bachelor's Degree or equivalent working experience.
- 10+ years' experience in an IT Engineering support/Consultant role, preferably at an MSP but not required.
- You are a team player that can live by the NENS core values.
- A passion for customer service.
- Exceptional written/oral communication skills and the ability to listen.
- Reliable transportation required and the ability to walk/stand for 8+ hours a day.
- Ability to work in a fast-paced, ever-changing environment.
- Strong work ethic and self-motivated with the ability to manage multiple priorities.
- Strong time management skills.
Technical Knowledge & Experience:
- Advanced experience in multiple areas of the Microsoft O365 suite. SharePoint migration experience is a must-have skill.
- Advanced Cloud experience with MS Azure in particular, AWS as well (setup, configuration, troubleshooting/support).
- Advanced experience in Microsoft server and workstation technologies.
- Advanced experience in server virtualization technologies.
- Advanced network skills (LAN, WAN, Wireless, Firewalls, Switching).
- Experience with Security Technologies or MFA (Okta).
- Experience with Disaster Recovery (plan creation, tabletop exercises, and implementation).
- Proven background of providing excellent customer service.
- Demonstrated analytical and troubleshooting skills.
- Demonstrated experience with backup and recovery solutions.
- Demonstrated experience with storage technologies.
- Experience with automation and scripting (PowerShell).
- Humility and ability to escalate issues where there is no clear path to resolution.
- Ability to identify opportunities and areas of improvements for clients.
- Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, AWS, VMware, Okta.