Signing bonus.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production.
The candidate must have experience in customer-facing roles and success in leading in-depth technical architecture discussions with senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.
Key responsibilities include:
- Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
- Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
- Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.
- Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers' requirements.
- Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and route non-technical issues for removal by the appropriate party.
- Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
- Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of the solution.
- Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected.
- Customer Satisfaction: Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.
Company Description: Surya is a provider of managed services focusing on cloud infrastructure and security.
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