Amazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.

World Wide Public Sector team is looking for an exceptional Customer Solutions Manager to join our fast growing National Security Sales Team to support sensitive and critical US Intelligence Community (USIC) cloud technologies and activities.

In the role of Customer Solutions Manager, you will spend the majority of your time driving initiatives with the account teams and customers. This role will be responsible being an advocate for the customer as they embark on and continue their cloud journey. The role requires someone that is comfortable working across a highly matrixed environment to solve complex business and technology problems. Ability to understand customer requirements and how they translate into cloud technology is required. Experience working with senior USIC customers and communications skills are also a requirement. You must bring an established understanding of community infrastructures, policies, and operational performance requirements. The role requires the successful candidate to possess highly-refined communication and technical skills, and have an ability to influence, earn trust, and deliver successful outcomes working at all levels of government.

This on-site position is based in Annapolis Junction, Maryland.

Key job responsibilities
* Meet regularly with customer leaders and mission owners to understand customer requirements.
* Participate in and support customer engagements focused on moving from first-call to active project/program moving to AWS.
* Provide programmatic and technical support to workload owners and teams, focusing on functional, operational, and technical optimization.
* Solicit feedback, identify and eliminate blockers, and coordinate AWS resources needed to move initiatives forward.
* Act as the Voice of the Customer to maintain Product Feature Request (PFR) portfolio, including building and maintaining roadmaps, managing PFR prioritization, and identifying and removing blockers.
* Gather and maintain information required to provide Amazon leadership with recommendations on project status, best path forward, and proposed next steps necessary for success.
* Meet regularly with Account Executives to provide status, plan, and manage the transfer of opportunities from prospect to workload in progress.
* Meet regularly with Amazon business leaders (such as customer account teams, hardware and software engineering leaders, and technical program managers).
* Willing to obtain AWS Certified Solutions Architect Associate within six months of hire.

This position requires that the candidate selected be a U.S. citizen, must currently possess and maintain an active TS/SCI security clearance with Polygraph.

About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.


- 5+ years of experience driving technology initiatives including 3+ years of customer-facing experience delivering technology enabled transformations
- Experience in project management and delivery and/or program-management
- Demonstrated technical breadth required, with experience in AWS and/or Cloud fundamentals preferred
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
- Current, active US Government Security Clearance of TS/SCI with Polygraph.

- Working knowledge of intelligence community procurement and contracting processes.
- Experience working within the software development and cloud computing industry is highly desired.
- Bachelor's degree and/or Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired.
- AWS certification(s) and/or other cloud provider certification(s)
- 1+ years of experience implementing AWS/cloud services
- PMP or project management related certification (SCRUM/Agile, Prince2, PgMP, Six Sigma, SAFe etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.