AppleCare Technologies is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Support, Sales, Service, Digital & Logistics. We build strong relationships across the company and stitch AppleCare systems and processes enterprise-wide. We are seeking an experienced leader in software quality to oversee a team of Cross Functional Quality Engineers. The team is responsible for the preparation and execution of User Acceptance Testing activities on cross-functional systems projects/programs, such as the multi-year SAP Landscape Modernization Program. We collaborate closely with our development teams to build comprehensive test plans that span all phases of testing in the Software Development Lifecycle.In addition to managing recruitment, performance and development activities, you will also play a key role in continuously evolving the way we approach test planning and execution. You will keep up-to date on the latest technology solutions in market to generate innovative ideas to solve testing/quality challenges. You will drive adoption of best practices for application testing to ensure consistent delivery of quality, high performance and scalability.Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you foster strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!

Description

Lead and mentor team to ensure alignment with project goals and objectives. Provide guidance, support, and coaching to foster professional growth and development for each team memberOversee development of comprehensive testing strategies and ensure collaboration with stakeholders to define testing requirements and priorities.Oversee the execution of test plans, verifying thorough and accurate testing. Manage escalations and corrective actions as needed. Ensure clear reporting of test progress and metrics to stakeholders and managementCollaborate with cross-functional teams, including software developers, data scientists, product managers, and UX designers, to integrate testing activities into the software development lifecycle. Communicate effectively with stakeholders to address testing-related issues and opportunities.Identify and mitigate testing risks including technical risks, resource constraints, and schedule impacts. Proactively address issues to minimize disruptions to project timelines and deliverables.Drive continuous improvement initiatives to enhance testing processes, methodologies, and tools. Identify opportunities for automation and efficiency gains to streamline the testing workflow.Work with other Quality Engineering Managers to ensure testing processes and systems are created and implemented with a global perspective, and align testing strategies with overall project and AppleCare Technologies goals.Participate in developing the global AppleCare Quality Engineering Org strategy and be accountable for establishing operational objectives and work plans to achieve team goals

Minimum Qualifications

  • 2+ years of leadership or team management experience
  • 5+ years of software quality engineering experience.
  • SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is desired.
  • Demonstrated track record of developing effective and inclusive teams, comprising mid-career and experienced employees.
  • Experience in software testing and test automation frameworks.
  • Demonstrate success in managing multiple priorities, delegating, and establishing operational plans and management processes to deliver results in a fast-paced environment.
  • Ability to develop and maintain strong working relationships across all parts of the organization.
  • Demonstrate strategic thought leadership, innovation, and effectiveness in influencing others to drive meaningful change with high integrity.
  • Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization.
  • Ability to occasionally travel internationally and work off/weekend hours to support projects, as needed.
  • Bachelors degree or equivalent experience

Key Qualifications

Preferred Qualifications

  • Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

Education & Experience

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.