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As an Engagement Manager, you will deliver and deploy Apple products for K-12, Higher Education, Government and Enterprise customers. The position is part of the Apple Professional Services (APS) team and will be responsible for managing services that enable our customers to realize their business objectives. The Engagement Manager will also analyze trends based on customer requirements and assign resources to meet the customer’s objectives, and partner with the greater APS team to find opportunities for new or revised processes. This role balances the needs of the customer and Apple to assign resources that meets or exceeds the requirements of service delivery.

Description

In this role, you will:Plan, organize, and manage all phases of a project lifecycle to ensure successful deliveryTeam player who effectively integrates, motivates and establishes relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the projectPlays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action itemsDisplay experience with change management and team engagementRecommended solutions that encompass process, technology, project and staffing plans (workflow documentation)Construction and communication of risk assessments and corresponding remediation plans relative to custom solution proposalsCreation of applicable services agreements (SOW) that specify processes, technology, staffing, results, commitments, risk, and project management aspects of the proposed solutionActively looks for ways to improve process efficiencies and effectiveness.Serve as a services subject matter expert to both internal and external customers and act with a sense of urgency when neededUse experience, innovation and judgment to make decisions that may be based on partial informationAbility to make decisions guided by policies, procedures and business plan with limited guidance

Minimum Qualifications

  • 3 years of experience leading the delivery of projects with external customers or equivalent experience
  • Experience with engagement management practices with methodical attention to detail
  • Ability to work with cross-functional teams to drive early and ongoing communication
  • Facilitation skills amongst both technical and non-technical audiences
  • Knowledge of services-related processes and technologies
  • Experience working with third party providers
  • Knowledge of operational risk assessment and impacts to service delivery
  • Strong presentation skills with stellar written, verbal and listening abilities
  • Experience working in a matrix environment, managing multiple stakeholders
  • BS/BA or equivalent experience

Key Qualifications

Preferred Qualifications

  • Familiarity with Apple products or technology is a plus
  • Understands the value proposition of Apple Professional Services and Apple Professional Learning a plus

Education & Experience

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.