Description Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements.Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience. This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs. ...

The AMR BPR System Configuration Team is looking for an individual who desires to join a team working as a liaison between business users and SAP setups. In this role, the candidate will have the opportunity for exposure to the diverse facets of Apple's order-to-cash process. The candidate will be expected to provide proactive communications to business teams in regards to system setup for scheduled events. The successful candidate will also be responsible for analyzing unexpected results and process mapping to understand the relationships between people, tools and systems. Ultimately, this role provides an opportunity to look for problems using Continuous Improvement methodology where the successful candidate will be expected to work with cross functional teams to improve and create workflow processes across the order-to-cash cycle. ...

At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare Support Enablement builds the monitoring and the metrics that drives the quality of our customer experiences. Anything and everything from Emergency Satellite support to resetting passwords, we’re measuring the quality, the efficiency and the outcomes of every assisted customer support interaction.As AppleCare Support engages with the rest of Apple to bring new Service and Support technologies to our customers, we need someone to provide focused support to our partners in IS&T, AppleCare Digital, AppleCare HW Service, and AppleCare Support Experiences. These teams are responsible for launching the support around products and services such as Apple Pay, our Satellite Technologies, Apple Account, AppleCare+ and many projects yet to come. ...

The AirPods team is seeking a hardworking System Electrical Engineer to join the engineering team! The team is responsible for developing and delivering all future AirPods products. Responsibilities include architecture, design, integration, validation, and documentation of various analog mixed signals subsystems: power, battery management, and audio. In this role, you will become the subsystem or domain expert and will be at the center of cross-functional interactions for that feature throughout the entire new product development cycle. ...