Austin

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.Our Business Process Re-engineering (BPR) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs. ...

Amazon's Andon Cord team is looking for a Senior Manager, Program Management to lead program management initiatives across marketplaces to improve the customer experience and scale Defect elimination efforts worldwide. The role is highly collaborative and requires driving close alignment upstream and downstream, on large-scale initiatives that are a mix of identifying and delivering on new opportunities as well as process standardization to maximize the Defect Elimination impact of the Andon Cord mechanism.Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls.The role will require close partnership with Product, Science and engineering teams within Worldwide (WW) Defect Elimination to develop and deliver on complex roadmaps. The role will also work with Retail/3P Business and Operations teams, Fulfillment Center, Customer Service Operations/Amazon Customer Excellence Systems (ACES) in addition to WW Defect Elimination stakeholders to deliver a high-quality customer experience and standardize it across all Amazon marketplaces. The ideal candidate will have proven leadership ability as well as thrive on ambiguity. This candidate should be a self-starter with a penchant for diving deep into large datasets and can influence leadership across multiple organizations to align them towards a common vision. This position will also lead a team of highly skilled Program Managers in order to continuously improve the customer experience.Key job responsibilities- Champion Defect Elimination within and outside the Customer Service Org and be the go-to person for all things related to Andon Cord resolution.- Lead a team of Program Managers to streamline Andon Cord resolution and address resolver pain-points to improve resolution quality as well as speed of resolution.- Actively and effectively network with other teams, including Retail/3P Business and Operations, Transportation, Fulfillment Center and all Customer Service (CS) support functions to devise solutions that drive a “first-time right” approach to Defect Elimination and safeguard customer experience.- Proactively identify opportunities for innovation and invention, pilot the best ideas, and then implement broadly if proven to be advantageous.- Manage prioritization and trade-offs among technical and operational lift, and competing priorities across multiple stakeholder teams.- Be the voice of the customer and drive strategic product vision and roadmap to amplify the defect elimination impact of Andon Cord.- Drive alignment with senior leaders and key cross-functional partners; regularly report out to them in an effective and concise manner.- Partner closely with other program/product leaders, customer & seller facing teams, operations teams and tech leadership to champion resolution to seller concerns.- Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. - Hire and develop a high performing team of Program Managers, raising the bar with each hire and mentoring your team to attain their business and career goals.- Design the right team structure and mechanisms to meet long-term business goals.A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects, and adhere to business plans towards shared objectives.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan- Bachelor's degree- 7+ years of team management experience- Experience in a senior leadership position requiring a high degree of comfort exercising high-judgment leadership decisions in fluid environments, a clear bias for action and a track record of delivering results- MBA- Experience implementing repeatable processes and driving automation or standardization- Quantitative analytical abilities, experience with “big data” preferred.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

As a Sr. Partner Sales Manager, you will have the exciting opportunity to deliver on our strategy to build mind share of Amazon Web Services and grow adoption of cloud-based solutions. In the role, you will establish and maintain C-level, sales, and product relationships with strategic GSI/SI consulting and ISV partners to drive AWS services revenue with AWS account teams and customers. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these accounts, you will be responsible for creating and closing opportunities with partners that drive top line AWS revenue growth and overall market adoption with AWS customers.You will possess both a business background that enables them to engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and sales executives to support the AWS and SI sales processes. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. You should be a self-starter who is prepared to develop and execute against partner account plans and a territory coverage plan and consistently deliver on revenue targets. The position also requires a strong technical acumen, along with working knowledge of software architecture and the enterprise software landscape.Key job responsibilities1. Drive revenue and market share in a defined territory or industry vertical with multiple account teams and partners and/or with a specific list of strategic consulting partners with defined revenue and win targets2. Meet or exceed quarterly revenue targets by helping GSI/SI and ISV partners originate and work with AWS sales teams to close opportunities that drive AWS revenues with prospects and customers.3. Build deep relationships with customers and strategic partners appropriate to your territory to fully understand their business, solutions and technical needs4. Develop and execute against a comprehensive account/territory plan supporting multiple account teams and/or specific assigned partners to drive achievement of revenue and win goals5. Execute this plan while working with key internal stakeholders (e.g. account teams, specialist sales teams, services teams and BD, partner marketing and partner development resources)6. Develop long-term strategic relationships with key strategic and relevant partners7. Create & articulate compelling value propositions around AWS services to customers and partners8. Maintain a robust sales pipeline9. Work with partners to extend reach & drive AWS adoption10. Support partners as they develop their solutions through formal AWS APN programs in partnership with AWS OneTeam and other resources11. Ensure customer and partner satisfaction12. Provide technical and architectural resources to assist your partners in customer engagements and their delivery of solutions to market13. Drive business development initiatives in your territory in partnership with Partner Development resources and marketing and GTMS teams to help drive opportunities to solutions built on AWS and ensure that AWS is their preferred platform14. Prepare and give business reviews to AWS senior management teams15. Manage contract negotiations and AWS funding programsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.-7+ years of experience in technology-related sales, consulting partner management, or business development. -5+ years of experience working with multiple stakeholders and cross-functional teams (e.g., account management, marketing, solution architects, program managers, and product teams). -Experience increasing technology adoption and creating long-term transformational account strategies. -Experience working with and presenting to C-level executives, IT leaders, and other lines of business.-10+ years of technology-related sales management and field operations experience with a software or cloud solutions vendor, leading teams selling to Fortune 2000 accounts. -Experience working with global/enterprise accounts. -Ability to engage and influence C-level executives. -Proven track record of accelerating sales cycles and driving realized revenue.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

We are seeking an experienced and driven Senior Technical Product Manager to join our Infrastructure Product Management team to partner with customers and stakeholders on the discovery phase of the product development lifecycle to identify pain points in existing solutions and document these as formal business requirements. In this role, you will partner with strong technical leaders to drive definition of customer problems, business requirements, launch and post-launch measurement. You will also serve as a key player with partner teams across the company, working to align interests and implement scalable solutions. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment.The right candidate will possess a strong product management background. Using best practices, you will implement process and technical solutions that align with our organizational goals, enhance the user experience, and continuously evolve to meet the ever-changing demands of the business. You will develop product and capability roadmaps, always looking to raise the bar and take full advantage of the tools and technology available. This is a hands-on role, directly driving implementation of these solutions across key stakeholders. In Corporate Infrastructure Product Management, we are responsible for a wide variety of global initiatives that cross business teams and operations groups within Amazon Corporate. Product Managers are responsible for the catalog data accuracy, to include new product induction and product replacement for entries which have reached the end of their life-cycle. This role will apply technology products to solve problems and delight customers.Product Managers use technical understanding which ensures accurate representation of a technology (benefits and risks) and the underlying Supply Chain limitations and opportunities for a proposed feature. This will impact a product’s customer experience (CX), feature usability, success metrics, engineering team goals, and may impact organization-level goals. This role will work independently, seeking direction when needed to bring the Product Management team to the next level. - Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon Pharmacy, we're tackling some of the most complex challenges in healthcare with the innovative spirit of a start-up and the resources of Amazon. This role demands a high level of dedication, resilience, and a commitment to continuous improvement. We believe in work-life harmony – where passion for our mission aligns with personal fulfillment.In our team, we're committed to raising the bar in healthcare technology, with a relentless focus on our customers. We're seeking a Sr. Product Manager - Tech who thrives on challenges, seeing them as opportunities to innovate. You'll need to balance strategic thinking with hands-on problem-solving, always keeping the customer at the center of your decisions.If you're energized by the idea of transforming healthcare through technology and aren't afraid to tackle ambitious goals, this role could be your next big challenge. We're looking for someone who can lead with confidence, learn with humility, and inspire others to push beyond their comfort zones.As our Sr. Product Manager - Tech, you'll play a crucial role in realizing our vision of becoming the most trusted Customer Care organization in the healthcare industry. Your focus will be on harnessing Generative AI and advanced technologies to create exceptional, trustworthy automated experiences that set new standards in customer care. Key job responsibilitiesIn 2025, you'll spearhead the development and implementation of innovative solutions that not only delight customers but also build unwavering trust in our services. This role requires adaptability, strategic thinking, and the ability to navigate complex challenges while consistently driving results that elevate our Customer Care to unprecedented levels of reliability and excellence.You will:• Define and execute the vision for AI-driven customer care solutions• Utilize AWS Connect to enhance our customer interaction capabilities• Lead the evolution of our Knowledge Management tools• Collaborate across operations, business, and technology teams• Work closely with other AHS Product, Tech and UX leaders to create intuitive, customer-centric solutions• Continuously elevate product excellence and customer experience (internal/external)• Understand Generative AI and its practical applications in customer experience• Enabled AWS Connect based experiences• Have a strong background in Knowledge Management systems• Lead and influence in ambiguous environments• Customer-centric philosophy and data-driven decision-making skills• Exceptional resilience and problem-solving skills to address complex, evolving challenges• Ability to thrive in a fast-paced environment with high standardsA day in the lifeYou'll be at the forefront of our efforts to revolutionize healthcare delivery. Your work will directly impact our ability to provide accessible, affordable, and convenient pharmacy services to millions of customers. You'll have the opportunity to:• Solve complex healthcare challenges using cutting-edge technology• Work in an innovative environment with substantial resources• Collaborate with some of the brightest minds in tech and healthcare• Make a tangible difference in people's lives by improving medication accessibilityWe are reshaping the healthcare, and looking for individuals who are eager to learn, embrace challenges, and redefine what's possible in healthcare technology.- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon's Andon Cord team is looking for an execution-oriented Sr. Program Manager to lead program management initiatives across marketplaces to improve the customer experience. Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. The ideal candidate will have to use defect information to drive customer experience improvements throughout the consumer business. We work with product managers, scientists, analysts, engineers, retail partners, and defect elimination specialists. We are seeking a Sr. Program Manager who has proven leadership ability, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. This Sr. Program Manager will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.Responsibilities will include managing key performance metrics (KPIs) across Andon Cord, developing new KPIs, reporting, owning graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience, and developing and managing standard operating procedures (SOP) and adherence to these practices among various Amazon leaders.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 2+ years of driving process improvements experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon Security is seeking a Senior Technical Program Manager with a strong delivery record and proven program management experience to join our Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon.This role will support security excellence initiatives Defensive Security, analyzing operations, identifying opportunities, and managing the execution of projects and programs. This role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, communicating with leadership, and transforming nebulous needs into actionable security solutions. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams. You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.Key job responsibilities- Develop and execute project plans with an impact across Amazon business units to drive security excellence across vulnerability management, incident response, and secure software development.- Lead initiatives aimed at identifying and eliminating security risks for Amazon across subsidiaries and business lines- Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers- Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals- Demonstrate the ability to break abstract goals into attainable, measurable work items- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized programAbout the teamThe Defensive Security Operations team is a group of highly-skilled technical and non-technical program managers that sits between two of Amazon’s high-impact security teams: incident response and vulnerability management. Given this placement, no two days are exactly the same, but our mission of supporting the continuous operational developments of these two teams to protect Amazon’s data never changes. Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. - 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 4+ years working within one or more security domains- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? Device, Digital and Alexa Support (D2AS) technology organization is seeking an experienced software development engineer to join the engineering team. The D2AS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology. The job will give you direct experience building software included on the Amazon Echo, Amazon Fire, and Amazon mobile apps, helping millions of customers around the world.Key job responsibilities- You will solve difficult problems, applying appropriate technologies and best practices.- Work with your team to invent, design and build software that is stable and performant.- You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic.- You consider the legacy of the code you produce and write code that a Software Developer unfamiliar with the system can understand.- You limit the use of short-term workarounds. - You do things with the proper level of complexity the first time (or at least minimize incidental complexity).- You create flexible software without over-engineering. - You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.)- You work on project ideas with customers, stakeholders, and peersA day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWe at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?Work hard. Have fun. Make history. The Role We are looking for exceptional SDE to join the DeviceOS team to design, build, and support scalable solutions to run best-in-class models on our devices. In this role you are responsible for leading the development of OS stack, to advance the state of the art with conversational software solutions. You will solve complex problems in hybrid computing technologies, and build solutions to leverage heterogeneous compute sources to achieve optimal solutions for compute work load acceleration on the device. You will drive the system architecture, and spearhead the best practices that enable a quality infrastructure. In this role you will closely with HW teams, Deep Learning scientists, and other cross disciplinary teams to analyze requirements and customer experiences, research existing technologies, and build proof-of-concepts for quick validations of new approaches.You will dive into an ambiguous problem spaces and meticulously distill out design choices, trade-offs, and priorities. You will Investigate, prototype and deliver new and innovative system solutions, participate in design reviews, API development, and documentationYou love to share best practices, influence and align teams, and be a technical ambassador for software reuse across the wider Amazon organization.- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Knowledge of neural deep learning methods and machine learning- Knowledge of HW accelerators, preferably for machine learning workloads- Working knowledge of ML model optimizations on HW accelerators.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon World Wide Grocery Data Tech(WWGDT) is seeking an experienced and proven Software Development Engineer (SDE) to lead medium to large cross-functional strategic initiatives that support WWGDT strategic goals. This is a unique opportunity for someone inspired by WWGDT core values and is interested in Amazon’s high-growth grocery business to bring their whole self to the role.Key job responsibilitiesAs an SDE, you are responsible for setting a high bar throughout the software development and deployment lifecycle, including design, development, documentation, testing, and operations.The ideal candidate will have a strong background in software and application development, data warehousing and interest in linking data to key business trends, business judgment, intense curiosity, and superior written and verbal communication skills. He/she will work closely with the business and technical teams to analyze many non-standard and unique business problems and use creative problem solving to deliver results.He/she will be a self-starter, comfortable with ambiguity, able to think big and be creative while paying careful attention to detail and will enjoy working in a fast-paced and dynamic environment.A day in the lifeWork with your leadership to define and execute the data engineering strategy for WWGDT.Leverage SQL and coding skills (e.g., .Net, Python, Java, etc.) to extract, transform, and load data.Collaborate with internal and external teams to scope, design, build, and support data pipelines focusing on performance, cost, operational excellence, continuous improvement as well as delivering business value.Work within multiple technology stacks including working within custom built proprietary AWS framework to deliver data solutionsParticipate and lead standups and design sessions, maintain Jira health, and create artifactsLead and mentor your peersAbout the teamWe enable sophisticated, fact-based decision making across WWGDT by delivering constantly evolving technology and analytic capabilities. This team will solve challenging and novel problems every day and have the opportunity to redefine the grocery industry while collaborating with multiple teams across WWGDT and WholeFoods Market(WFM). You will be able to enjoy and contribute to the unique blend of Amazon and WFM Tech culture. You will be based out of Austin, TX, one of the best places to live and work. Most importantly, you’ll be contributing to WFM's Higher Purpose of Nourishing People and the Planet!- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $151,300/year in our lowest geographic market up to $261,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Apple, we believe in the power of technology to enrich people's lives. Everything we build is designed to empower people, including our advertising platform. We deliver ads in a way that benefits both customers and advertisers — helping people discover content, supporting creators, and protecting and respecting everyone’s privacy. Our technology makes advertising possible on the App Store, Apple News, Stocks, and Apple TV. We help developers and marketers of all sizes drive app discovery across the App Store. Our display ads on Apple News and Stocks let advertisers promote their products alongside trusted content in a brand-safe environment, while supporting publishers and journalists. Sponsorship integrations and experiences in live sports on Apple TV help advertisers connect with captivated audiences. Everything we do is with the unwavering commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone. ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. AWS Cloud Optimization Success team is seeking a Senior Guidance Content Solutions Architect (SA) who will define and maintain guidance for business and technical architectural guidance in accordance with the AWS Cloud Adoption and Well-Architected Frameworks. We want to help our customers understand how the best practices from the AWS Cloud Adoption and Well-Architected Frameworks apply to their business, environment, workload, and operational excellence, enabling them to adopt cloud and operate secure, reliable, performant, cost efficient, and sustainable workloads while delivering business value. The transformation from traditional linear distribution architectures to cloud architectures is accelerating at an amazing pace. This senior autonomous role will focus on customer-facing guidance through remote and on-site engagements, and participation in the global architecture guidance leadership. Your role will be a thought leader and a community leader within AWS with a focus on the development and improvement of prescriptive guidance that will help AWS customers identify their business and technical architectural guidance on AWS. You will then be available as a consultant during the development and operational phases. You will work with our product teams to define requirements and features desired by our customers. You will be a member of the global architecture subject matter experts, ensuring success for customers that develop and operate workloads in the AWS Cloud. You will also be speaking at AWS events and developing whitepapers, creating and delivering labs, and creating other content, including reference implementations. Key job responsibilitiesThis is an opportunity to be part of history and transform businesses through cloud computing adoption and growth.- As a trusted advisor, solve some of the most complex and large-scale challenges faced by AWS customers, ranging from rapidly growing cloud-native start-ups to global enterprises migrating to AWS.- As a Thought Leader, provide the focus to a community of Subject Matter Experts to create content that will better deliver prescriptive guidance to AWS Customers. If curation of guidance from communities is not possible, author the content firsthand.- Constantly gather feedback from AWS customers to gain a deep understanding of their needs and technical challenges, and to ensure they achieve the greatest value from AWS as they scale.- Collaborate, research, develop, validate, and publish customer-facing technical content as reference architectures, best practices, blogs, and other artifacts.- Collaborate with and support broader AWS teams, Professional Services, and AWS Partners in order to deliver maximum value to customers.- Influence customers and internal stakeholders to adhere to AWS guidance.- Present advanced level guidance content to customers. Take part in and lead deep-dive education and technology design exercises to help customers throughout their digital transformation lifecycle from adopting cloud to creating world-class Well-Architected solutions.- Collaborate with product and engineering teams on product definition and bringing new features and capabilities to the platform.- Lead large organizational initiatives, serving as a key influencer and contributing to strategic planning.- Program-manage through creating and validating a strategic roadmap, with multiple completion milestones and reviews.- Help with uplifting and enablement for implementations and capabilities of customers, while mentoring other AWS field team members.- Contribute to the growth of the organization by helping to hire, coach, and mentor other members of the team.- This position can have periods of up to 20% travel.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. - Technical degree required; bachelor's degree in Computer Science or Engineering or related technical field of study.- 5+ years of hands-on experience as a Solutions Architect/Consultant (strategizing, business planning, reviewing, deploying, managing and architecting workloads in a production environment).- 3+ years of experience in technical thought leadership within infrastructure or cloud-computing. Experience in publishing technical blogs and papers on the cloud business and technical architectural best practices.- Experience mentoring, coaching, and developing emerging technical resources.- Program management experience.- Relevant industry and technical cloud certifications (AWS Solutions Architect Professional).- Familiarity with AI/ML/GenAI technologies and their application on content management lifecycle.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

What we doThe Security Issue Management team builds solutions that keep Amazon systems and data secure on behalf of the Amazon customer. Our customers range from security engineers who need a comprehensive understanding of Amazon systems and their security state, to service teams who need solutions that make it easy to build and operate secure systems. We use the latest technology, including AWS, to solve security problems at Amazon scale. We employ automation and machine learning to reduce, or eliminate, manual effort to help our internal customers raise the security bar. We have bold goals to stay ahead of the curve on security and delight our customers with intuitive and effective products.What you will doYou will work closely with your customers, partner teams, and core product engineering teams to ensure the needs of your customers are clearly understood and effectively addressed. You will collaborate with the senior leadership team to drive key engineering and business decisions that achieve the right outcomes. Since our systems are foundational to the Amazon ecosystem, you will also have the opportunity to learn about various businesses across Amazon.What we are looking for: Successful candidates for this position must have experience working with customers to understand their needs, decompose those needs into executable roadmaps, and drive execution to deliver the needed outcomes. They must possess strong verbal and written communication skills, be self-driven, able to dive deep into the technical designs, and ensure delivery in a fast-paced environment. You will be able to think big to develop a plan and invent mechanisms that scale to meet the broad and diverse needs of teams across Amazon. You will have a strong customer obsession, working to deeply understand the needs of your customers and relentlessly looking to improve their experience and make them more productive.Why you want to be on the Security Issue Management teamWe are technology professionals, who are genuinely passionate about continuously improving the security of Amazon systems on behalf of Amazon customers. We also take pride in reducing the effort required for service teams across Amazon to build and maintain their systems securely. We are on a mission, have fun working together, and have a culture of learning and career growth.Key job responsibilities- Build and contribute to roadmap: Identify customer needs, technology/industry trends, challenges, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience.- Manage ambiguity: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience.- Lead large and complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements.- Collaborate with stakeholders: Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, business intelligence teams) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.- Focus on customers: Stay connected to customer trends, needs, and pain points in the cloud space. Collaborate with customer researchers to deliver customer insights that identify and drive customer experience improvements.A day in the lifeYou will own and contribute to programs that evaluate the customer experiences supported by security issue management services, as well as technology/industry trends and the voice of the customer. You will join an expanding team, leverage your skills, and apply a variety of methodologies to drive these programs. You will collaborate with product teams and senior leaders to provide insights and drive improvements that help us achieve our vision to be Earth's Most Customer-Centric Company.About the teamWe are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings to raise the bar in security. Security issue management system is SDO’s centralized tool with the goal of becoming the only place SDO builders need to go to understand and manage their security issues and to drive action on the highest security risk areas of the business as well as for security teams to drive campaigns efficiently and effectively while simultaneously reducing the effort teams spend on security related tasks.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- 3+ years of software development experience- Experience working in or with Security teamsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we are obsessed with customer trust. AWS Security enables Amazon business leaders to securely develop and operate to maintain customer trust by guarding the confidentiality and integrity of Amazon and customer data and content. We assess risk, classify data and systems, detect potential intrusion, and render useless the value of data that may be leaked.Are you passionate about managing a security program at scale? Amazon’s AWS Security team is looking for a customer obsessed, talented, creative, and driven security engineer to scale our capabilities through automated solutions. As a security technical program manager, you will use various datasets from multiple business units to build innovative automated reporting to surface key insights and provide risk analysis capabilities for our internal builder teams. Responsibilities - Analyze various disparate datasets from multiple business units, to surface actionable security insights. - Build machine learning models to enable automated risk analysis capabilities, discovery, classification, and scoring capabilities across third party software. - Engage with partner teams to identify and develop process improvements, automation capabilities, and minimize risk exposure. - Conduct architecture and design reviews on third party platforms. - Develop key metrics to assess impact on risk reduction across builder team products and services. - Develop automated reporting capabilities to surface new insights to support ongoing initiatives. - Rapidly prototype pragmatic solutions using data.Key job responsibilities• Define, scope, manage, and ensure the successful delivery of security reviews and other security initiatives and products from start to finish. This includes collecting business and systems requirements from stakeholders, authoring specifications, driving end-to-end project schedules, reducing risks, and reporting status• Collect inputs from business, security, technical teams, and other stakeholders to build program plans to implement desired security outcomes• Break large and complex projects down into manageable pieces, develop functional specifications, ruthlessly prioritize, and deliver projects in a successful and timely manner• Define goals and drive clarity for ambiguous or poorly defined problems, and drive them to resolution• Analyze various disparate datasets from multiple business units, to surface actionable security insights.• Build automated risk analysis capabilities, discovery, classification, and scoring capabilities across third party software.• Engage with partner teams to identify and develop process improvements, automation capabilities, and minimize risk exposure.• Provide both structured and creative thinking in a dynamic, evolving, multi team environment• Communicate effectively at multiple levels, build trust across the organization, and demonstrate discretion with sensitive information- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. The diversity of our people fuels the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.This is an opportunity to join the AppleCare Training and Content Development team to lead a group of talented managers focused on the training needs of support staff that serve Apple customers. ...

Do you have a passion for crafting entirely new solutions? Be a part of a world-class silicon design team which delivered an incredible high performance M1 chip for our Mac line of products and chips for our flagship products (iPhone, iPad, Mac, Airpods, HomePod and Watch). As part of our Digital Custom Group (DCG), you’ll take imaginative and revolutionary ideas and determine how to turn them into reality! You and your team will apply engineering fundamentals and start from scratch if needed, bringing forward-thinking ideas to the real world. Join us, and you’ll help design the foundation that allows us to bring customers experiences they’ve never before envisioned!This is a highly visible role at the heart of a silicon design effort, making a critical impact delivering products to market quickly. Your designs will strongly influence CPU / GPU / SoC / Neural Engine / Camera designs in Apple's Custom Silicon group. ...

Imagine what you could do here. At Apple, great ideas have a way of becoming great products and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. The industry is accustomed to Apple taping out the SOC’s for our various products at a rigorous pace. In order to achieve this, Apple’s world class chip is driven by top notch engineers. Are you ready to join our team and help us deliver the next groundbreaking Apple products? ...

Join the Apple Service Engineering team as a Site Reliability Engineer and be part of something extraordinary. At Apple, your ideas have the power to shape the future of our products, services, and customer experiences. Bring your passion and dedication, and watch your vision become reality.As an SRE, you'll play a pivotal role in supporting and scaling cloud services for thousands of development and operations engineers. Our services demand uncompromising scalability, high availability, and seamless performance. This is a hands-on position where you'll establish SRE practices for our private/public cloud service, accelerating our ability to deliver thousands of applications reliably and consistently. If you're driven by designing, engineering, and running systems that make a real difference for our customers, Apple is the perfect place for you. ...

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Support Experience organization partners across Apple to build world-class support journeys and leverages our customer expertise to influence the design of Apple products and services. We do this by representing the AppleCare Contact Center across a wide variety of cross-functional partners including Digital, Retail, Service, Engineering, Marketing, and more.Our Cross-Channel Strategy team is responsible for collaborating with our channel partners to create simple, intuitive, and seamless assisted support experiences for Apple customers. It is an outstanding opportunity to optimize the customer experience while simultaneously representing the organization beyond the contact center. ...

The iPhone teams is seeking a hardworking System Electrical Engineer. You will be working in a creative and upbeat engineering team developing future iPhone products with responsibilities for the design, implementation and integration of variety of analog function blocks and subsystems including power, audio, battery management, and sensors. This is a great opportunity to be at the focal point of many multi-functional interactions with Apple internal HW/SW teams, Contract Manufacturer teams, and IC vendor teams throughout different development stages. We expect you to be familiar with the design of portable low-power products, preferably with experience in a consumer electronics environment dealing with high-volume and high-quality products. ...