Austin

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. Amazon Business serves Public Sector customers that love the convenience of shopping online. However, federal, state and local procurement officials require solutions that fit how public entities operate. The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers. Senior account Representatives are responsible for both building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more. The Account Representative will ensure recommended solutions meet our customers’ procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. The ideal candidate will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.Roles and Responsibilities · Meet or exceed targets for customer acquisition and customer spend adoption. · Initiate prospecting and lead generation activities within Public Sector organizations. · Assisting customers with registration and presenting registered customers with Amazon Business account tours. · Educating and networking with key prospect and customer contacts. · Relay market needs and requirements back to internal Amazon teams including Product, Management, Technical and Category Management teams. · Drive customer satisfaction. · Work closely with marketing, merchandising, business development, customer service and other internal Amazon stakeholders. · This is an inside sales role.- BA/BS degree or equivalent work experience- 3+ years of B2B sales experience- Demonstrated track record of successfully identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of successfully positioning and selling solutions to new and existing customers and market segments- 5+ years of sales experience selling to Fortune 5000 senior leadership- Experience selling to procurement and/or supply chain roles- Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems- Experience with customer facing communication including leading in-person or virtual customer meetings, product demonstrations, or trainings- Demonstrated success identifying, prioritizing, developing, and growing a book of Public Sector and Government customer accountsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Ready to Revolutionize eCommerce? Join Amazon Veeqo's Rocket Ship!Are you passionate about transforming the eCommerce landscape? Do you thrive in high-growth environments? If so, we have an extraordinary opportunity for you!Veeqo, Amazon's crown jewel in shipping solutions, is seeking a dynamic Account Executive / Business Development Manager to fuel our explosive growth. Acquired by Amazon in 2021, Veeqo has already achieved remarkable milestones:• Reached S-Team goal status within one year• Triumphantly launched at Accelerate 2022• Received the green light for ambitious sales expansion.Our Vision: Become the ultimate back-office hub for eCommerce sellers, revolutionizing both on-Amazon and off-Amazon businesses.Your Mission (Should You Choose to Accept It):• Spearhead our outbound sales efforts, showcasing our cutting-edge Inventory and Shipping solution• Engage with Amazon MFN (Merchant Fulfilled Network) Sellers, demonstrating how our customer-centric features can skyrocket their success• Exceed high-impact targets in a fast-paced, exhilarating sales environmentThe Ideal Candidate:• A sales maverick with a proven track record in outbound sales• Embodies Amazon's core Leadership Principles: Deliver Results Customer Obsession Insist on Highest Standards Learn and Be Curious Bias for ActionWhy Veeqo?• Be part of a game-changing solution that's reshaping eCommerce fulfillment• Work with cutting-edge technology that's making waves in the industry• Unparalleled growth opportunities within the Amazon ecosystem• Collaborate with a passionate team of innovators and thought leadersAre you ready to make history in the eCommerce world? Join us at Veeqo, where your career will skyrocket alongside our meteoric growth!Apply now and be part of the future of eCommerce!Key job responsibilitiesThe Account Executive primary responsibility will be to proactively reach out to potential customers and generate new business opportunities for the company. This role will be engaging with prospects over the phone, email, or other communication channels to introduce our products or services, build relationships, and close sales.- Prospecting: A knowledge of hunting the correct point of contacts and levels will be needed. Comfort engaging with all levels (Management to C-Suite) is also needed. - Prospect Engagement: Initiate outbound calls to sellers and engage them in meaningful conversations- Introduce our product, highlight its benefits, and address any questions or concerns they may have- Encourage account sign up and channel connection- Build rapport and establish strong relationships with sellers through effective communication and active listening- Understand seller needs, challenges, and goals to position our offering as a valuable solutionProduct Knowledge: - Develop a deep technical understanding of our product, including Power features, it's benefits, and competitive advantages- Articulate this information clearly and persuasively to sellers, highlighting how our offering can meet their specific requirementsSales Presentations: - Deliver compelling sales demonstrations to sellers, via video communicationObjection Handling: - Address objections or concerns raised by sellers in a professional and persuasive manner- Provide accurate information, overcome objections, and position our offering as the optimal solutionSales Closing: - Utilize effective sales techniques to guide sellers through the decision-making process and active seller statusSales Metrics and Reporting: - Track and report sales activities, outcomes, and pipeline progress using Salesforce- Provide regular updates on sales performance, Voice of the seller, and key learning's to the sales manager or teamCustomer Relationship Management: - Maintain relationships with existing customers, ensuring their satisfaction and identifying upselling opportunities through Power Feature adoption- Nurture long-term relationships to drive life time value and referralsContinuous Learning: - Stay up to date with industry trends, product knowledge, and sales techniques- Participate in training programs, attend sales meetings, and engage in self-development activities to enhance sales skills and effectiveness- Written and verbal communication- Interpersonal skills experience- Persuasion and negotiation knowledge- Knowledge in self-motivation and target-driven- Experience to work independently and as part of a team- Knowledge with CRM (customer relationship management) software and sales tools- Experience to handle rejection- Results-oriented knowledge- Experience to adapt and willingness to learn- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of inside sales experience- Knowledge of procurement and source to pay methods at small and medium businesses- Experience influencing at all levels within an organization, particularly at the executive level- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Imagine what you could do here! The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! As a Channel Support Account Manager, you can experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations. This role has a wide range of responsibilities that are focused on Account Management. The position entails covering Collaboration, Planning, Forecasting and Replenishment (CPFR) weekly process with key channel partners. To achieve this end the main Account Management activities are: working with regional Supply Planning, Sales, and Sales Finance in the analysis, dedication and delivery of product. The Channel Support Account Manager is the single point of contact to the account for all monitoring, reporting, and communications of operational issues, from pre–Purchase Order (PO) activities receipt to Proof of Delivery (POD). ...

Imagine what you could do here. At Apple, we believe great ideas have a way of becoming great products, services. The Americas Logistics team is looking for an experienced Inventory Control Manager. The Inventory Control Manager plans, directs, organizes and controls Inventory Control activities required in maintaining the highest standards of inventory accuracy and efficiencies for the Apple Americas Logistics distribution network to include our third-party logistics partners (3PLs). You will interact directly with Apple Finance to manage inventory control activities in support of Sarbanes-Oxley requirements. You must be a stitcher who drives deep relationships and an influencer who uses their deep understanding of complex systems, to deliver executive level quantitative analysis. If this describes you then we should meet! ...

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Our Product Launch Readiness (PLR) and Reseller Operations New Product Introduction (RO NPI) teams are integral parts of the America’s (AMR) Operations Team. We are looking for exceptional candidates with strong leadership capabilities, capable of leading in both strategic and tactical situations, and adept in handling both vertically and laterally in the organization. The candidate must be capable of developing and utilizing analytical models to evaluate complex data sets, identify trends, and provide actionable insights to drive critical business decisions. The candidate will be responsible for building positive relationships with business partners both within and outside of our organization, demonstrating unyielding ownership and accountability, and using these strengths to influence the direction of the business in the function they support. ...

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers.We are looking for a dynamic, highly motivated Supply Demand Planner for our Americas Operations group. As a member of the Supply Demand Management (SDM) team, you will join a highly influential group within Apple, challenged to scale at the pace of the company’s overall growth. As a leader on this team you will play a critical role in ensuring operational and financial success for the organization.You will develop, communicate, and execute end-to- end product demand and supply plans across all channels of distribution in over 80 countries for a current or future product line. Product line assignments will be made at the time of hire in any of Apple’s multibillion-dollar businesses, including Mac, iPod, iPad, iPhone and Accessories. ...

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We are looking for an individual that understands the importance of business architecture and solution design for complex problems in Supply Chain.Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for process optimization and transformation? As part of our Operations Business Process Re-engineering (BPR) group, you will be responsible for implementing strategies, tools and processes that enable the business to grow, increase efficiencies, and drive innovation while improving customer experience. These solutions are typically new technical capabilities and/or the transformation of business processes to support a continuously evolving supply chain. You will be driving key initiatives that support a broad, cohesive operations supply chain strategy. Most important, you will be free to innovate, challenge the norms and drive transformation. ...

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We are looking for an individual that understands the importance of business architecture and solution design for complex problems in Supply Chain.The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Are you a deep thinker who excels at connecting the dots across multiple complex IS&T systems and seeing around corners by anticipating what could go wrong? Do you love to solve problems and have an uncanny knack for process optimization and transformation? As part of our Americas Operations Business Process Re-engineering (BPR) team, you will be responsible for reviewing business models, processes, and system architecture to ensure the integrity of Apple’s overall system designs and continuity of our supply chains. You’ll assist with developing solutions that support a broad, cohesive operations supply chain strategy. Most important, you will be free to innovate, challenge the norms and drive transformation. The ideal candidate will have deep process re-engineering experience with a focus on the solution architect domain, be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Experience optimizing global supply chain and B2C / B2B fulfillment processes and technology is required.Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization. You are willing to work at both a very detailed and strategic level. ...

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details and driving for excellence, we can make big impacts with our customers and our business.The Apple Online Store Sales Area Manager is a key position in managing and leading the day-to-day operations of the Apple Online Store contact center and driving sales performance, including leading and managing teams of supervisors and sales experts. ...

At Apple, we work every single day to craft products that enrich people’s lives. Do you love working on challenges that no one has solved yet? Do you like changing the game? We have an opportunity for a forward-thinking and especially talented Analog Mixed-Signal IC Designer. As a member of our dynamic group, you will have the rare and rewarding opportunity to craft upcoming products that will delight and inspire millions of Apple’s customers every dayApple Silicon Engineering is seeking qualified circuit designers to work on the next generation analog & mixed-signal (AMS) circuits for Apple’s world-leading systems-on-chip (SOCs)! Apple’s Ax SOCs are the brain of every iPhone and iPad. Several types of AMS circuits are used to connect them to the physical world as well as enable optimizing their performance. You will be part of a growing AMS team involved in design and productization on leading-edge CMOS process technology nodes! ...

At Apple, our products are revolutionizing the way people live across the globe. Within our Analog-Mixed/Signal group, your role will be crucial in pushing the boundaries of what our technology can achieve. We are dedicated to crafting high-quality, innovative hard IPs that surpass the ordinary, adjusting to the escalating complexity of SOC/PHY designs and multiplying projects within tight production schedules. Our environment thrives on these challenges, fueled by a team of exceptional individuals passionate about continual learning and making a substantial impact.If you excel in dynamic settings, relish collaborative problem-solving, and seek to make a societal impact through your work, you might be the ideal candidate for our team. At Apple, you'll join a culture that encourages you to take ownership of your career, supported by colleagues committed to making a difference. ...

Are you passionate about solving business problems through data driven decision making? We are looking for a Sales Analytics and Insights lead to partner with the AWS Global Sales & Sales Strategy teams to understand customer trends and market opportunities, surface insights on the productivity of our sales and Technical Sales teams, create metrics to measure success of programs, build automated mechanisms for internal planning and invent new ways of diving deep with data to uncover insights to help us serve our customers in their journey to the cloud.This role will require you to invent new ways of looking at the many dimensions of our business. This individual will collaborate effectively with internal end-users and cross-functional data teams to solve problems, implement new reporting solutions, and deliver successfully against high standards. A successful individual is a person that has a proven work ethic that drives the desired results. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”.This position will work with several stakeholders supporting the extended AWS Global Sales organization including Business Development, Marketing, Professional Services, Enterprise Support, Training and Certification and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies. This role will be responsible for supporting T2K from the WW Strategic Products team. This position will ensure that T2K is appropriately represented in Strategic Products and drive alignment with the T2K priorities & leadership direction. This role will integrate T2K accounts into the Industry Insights products and produce Industry-specific metrics across the T2K accounts (such as Industry Specialist Engagement and LoB Pipeline metrics).Key job responsibilities- Support annual planning activities to develop actionable insights focusing on mechanisms- Develop new ways to define and measure programs effectiveness and organizational productivity- Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives- Develop relationships and processes with sales, support, partner, finance, HR, sales operations, and other stakeholders to identify and address reporting requirements and develop new business insights.- Identify reporting issues, gaps in processes, and drive timely resolution - Support ad hoc analysis & participate on projects as needed- Be an expert in analytics tools required to support the teamAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasetsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.Do you have a strong passion for using data to drive business decisions, generate ideas, and inspire collaborators? As an Analytics Engineer on the Retail Store Analytic steam, you will help create and maintain the analytic data pipelines that empower the analytics and reporting key to decision making across Retail. Leverage large and complex data sources from across Apple. ...

Here at Apple, we create exceptional products that enrich our customers’ lives. We’re looking for an experienced project manager who’s passionate about bringing their skills to be a part of that mission. By leveraging product expertise and customer insights, our Wallet and Apple Pay New Product Support Engineering project managers lead teams in the development of support strategies for new Apple Pay products and services. In this role, we partner with product, engineering, and operations to create world-class customer product support experiences and resources. We lead cross-functional teams in leveraging our customer-centric perspective and technical savvy to proactively solution for potential customer pain points. ...

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you!If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience! ...

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you champion positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!AppleCare Technologies Quality Engineering (ACTQE) is an integral part of AppleCare's technological infrastructure. Our group focuses on delivering groundbreaking customer service through robust systems and efficient processes. As a leading software quality management professional, you'll be responsible for overseeing a team of Application Quality Engineers (SAP), working together to maintain the highest standards of quality throughout various stages of the software development lifecycle. As Quality Engineering Manager, you'll not only focus on recruitment, training, and performance evaluation but also work towards continuous improvement. Your leadership will be crucial in driving innovation in test planning and execution strategies. Moreover, you'll stay abreast of new technologies and their potential impact on the field of application testing. It is critical to adopt best practices and ensure consistency in the delivery of highly performant, scalable, and reliable applications. The ACTQE team works diligently to provide outstanding automated and manual testing solutions that cater to the unique needs of the AppleCare ecosystem. We're looking for an experienced Quality Engineering Manager who shares our passion for excellence and can help us achieve our vision of providing unparalleled customer support through the seamless integration of technology and human expertise. ...

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of balanced debate? If so, we want to talk to you! In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and teams and drive sophisticated changes across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully. As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems. ...

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide. As a BPR Project Manager you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience handling large global technical projects that interweave multiple functional teams and/or multiple systems. ...

The AppleCare Digital organization serves more than 6 billion customers per year across a broad range of online platforms. The organization is responsible for all end-user support and service digital content, web assets, customer-facing apps such as Apple Support App and Message Apple, Apple Communities, search engines such as Google and Baidu, and social media such as X, YouTube and Weibo. We are the highest volume post sales support function in Apple and enforce to the highest standard of quality and innovation on behalf of our customers worldwide.The Readiness & Response Program Manager has broad insight into and responsibility for ensuring a well-coordinated New Product Introduction including championing the most efficient customer-centric solutions from every aspect of AppleCare Digital. The role also coordinates post-launch / ongoing digital insight from social media, communities, SEO and the associated actions in support of a sustaining quality feedback loop. Finally, the role partners with cross-functional teams to identify and influence the implementation of opportunities to either improve NPI strategy or optimize existing support / service experiences. ...

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.AppleCare Engineering is seeking an experienced engineer who enjoys a variety of technical challenges to help maintain ongoing service supply for customers while maintaining the high quality standard Apple is known for. This role also includes defining technical strategies that ensure optimal financial and environmental efficiency of Apple service and Refurb operations. This will periodically require quick and creative solutions to ad-hoc changes in the global supply chain. This role requires communicating effectively with a wide range of partners from both technical and non-technical backgrounds. You will work closely with internal teams across product design, environmental, product operations, and AppleCare to define efficient, high quality, and environmentally sound engineering requirements. ...