Embark on an exhilarating journey as the Senior Program Manager for Delivery Service Partner (DSP) Capacity Planning, where you'll be the driving force behind transformative change and operational excellence. In this pivotal role, you'll harness your strategic prowess to revolutionize processes, identify bottlenecks, and catapult efficiency to unprecedented heights. Your unique ability to create seamless roll-outs of organization-wide initiatives will be the cornerstone of your success, as you orchestrate cross-functional collaborations that span the entire operational spectrum. With your exceptional talent for building consensus and creating buy-in from both upstream and downstream partners, you'll spearhead game-changing programs that resonate throughout the organization. Your keen analytical mind will be put to the test as you establish and monitor cutting-edge KPIs showcasing operational excellence, implement robust data quality reporting mechanisms, and drive data-driven decision-making to ensure effective reporting and identification of challenges in delivering capacity. You'll have exposure to senior leadership, showcasing your ability to manage high-stakes operational improvement projects from inception to execution. Your strategic insights and collaborative spirit will be instrumental in optimizing end-to-end high-volume planning processes for the DSP program, ensuring the timely delivery of critical milestones that impact thousands of DSPs. High-volume events are major surge periods that require managing dependencies across multiple teams. You will partner closely with leaders from multiple teams in order to become a central figure that can lead in organizing high-volume rollout elements while having the broad scope to recognize risks that individual teams may not see. This role will also build mechanisms to protect the DSP experience by proactively assessing how different elements of high-volume execution could impact delivery partner sentiment. Get ready to lead capacity planning communication efforts that will captivate and mobilize teams across the organization, as you champion projects that will redefine the future of the DSP program. Your unwavering commitment to excellence and your ability to inspire and guide cross-functional teams will be the catalyst for unprecedented success, solidifying your position as a key architect of our DSP program's continued growth and innovation.

Key job responsibilities
- Analyze and optimize operational processes, identifying bottlenecks and proposing improvements to enhance efficiency.
- Establish and monitor key performance indicators (KPIs)
- Implement data quality reporting mechanisms
- Manage operational improvement projects from initiation to completion, coordinating with cross-functional teams
- Drive efficiencies and seamless execution throughout the end-to-end high-volume planning processes
- Lead capacity planning communication efforts

About the team
Have you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Similar experience in a service, manufacturing, fulfillment or distribution environment
- Ability to quickly build expertise and manage an increasingly complex problem across multiple stakeholder teams
- Ability to influence at an executive level and to share critical business insights.
- Bias for action with strengths in problem solving, issue-resolution, attention to detail.
- Project management skills with a proven ability to design workable solutions and drive projects to successful implementation.
- Strong business judgment and ability to create business playbooks

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.