Content Strategy Editor

The AppleCare Digital group, we help customers around the globe to get the most out of their Apple products. Our Content Strategy Editors work with a collaborative team that publishes content that helps customers and advisors find the answers they need, when and where they need them. We work to improve the customer experience, provide leadership and strategic input, create compelling keynotes, and collaborate to build harmony and foster a positive working environment. ...

Design Verification Engineer

At Apple, we work every single day to craft products that enrich people’s lives. Do you love working on challenges that no one has solved yet and changing the game? We have an opportunity for an outstandingly hardworking design verification engineer! As a member of our wide-ranging group, you will have the rare and extraordinary opportunity to craft upcoming products that will delight and encourage millions of Apple’s customers daily. This role is for a DV engineer who will enable us to produce fully functional first silicon for IP designs. The responsibilities include all phases of pre-silicon verification including but not limited to: establishing DV methodology, test-plan development, verification environment development including stimulus and checkers, test-writing, debug, coverage, sign-off for RTL freeze and tape-out. ...

Project Manager: Online Content

Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As a member of the AppleCare Digital team, you help customers around the globe to get the most out of their Apple products. You collaborate diplomatically, and you excel at prioritizing and sharing information. In this role, you’ll structure, plan, and project-manage time-sensitive publishing events. You’ll make critical decisions that affect processes, timing, and the customer experience. To be successful, you have excellent cross-organizational collaboration skills, clear and time-saving communication skills, the ability to develop project timelines, the strategic vision to prioritize conflicting business needs, and the tenacity to drive project tasks to completion. You are able to express your opinions, provide leadership and strategic input, create compelling keynotes, and collaborate in a way that builds harmony and fosters a positive working environment. ...

SerDes Circuit Design Engineer

We are seeking experienced Analog Mixed-Signal designers to join our high-speed SerDes team. Our team specializes in building next generation high-performance wireline transceivers delivering intellectual-property (IP) for Apple’s world-leading system-on-chip (SOC)!In this role, you will actively work with cross-functional Analog Mixed-Signal design teams to create state-of-the-art IPs key to Apple’s products. You will be challenged to make the best-in-class designs to surprise and delight Apple customers. With transforming the user experience in focus, you will get an opportunity to work on designs which makes the best systems. This enables you to learn to end-to-end system while exceeding the highest expectations of quality, innovation and efficiency.If you have strong fundamentals and a track record of tackling technical challenges, If you are passionate about learning new skills and improving the value of your work, If you like to be tuned to the bigger-picture while diving deeply into the details to innovate and solve problems, We invite you to join and grow with our team! ...

Support Knowledge Data Scientist

Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The AppleCare Business Insight, Operations and Systems (ACBIOS) team is seeking an innovative and passionate Support Knowledge Graph Data Scientist who is responsible for building analytical assets, and generating insights into the quality of Apple's products and software. This is an exciting opportunity to directly impact our customers' experience and support Apple products throughout their life cycle. ...

Apple Card Marketing Program Manager

At Apple, we don’t just build great products — we create a kind of wonder that revolutionizes entire industries. It’s the diversity of our people and their ideas driving the innovation in everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.The Apple Wallet, Payments, and Commerce team is growing and adding innovative new features to our products. We’re looking for an experienced Marketing Program Manager to help support complex cross-functional initiatives within the Marketing team. This is an incredible opportunity to play a critical role in some of the most important marketing programs at Apple! In this role, you will be responsible for project managing complex cross-functional marketing programs.You will have the opportunity to manage marketing programs from concept through delivery, partnering cross-functionally with a diverse team of individuals across product, data science, analytics, creative, digital marketing, and business development. You will play a key role in establishing essential program management structure and working to move projects along within Apple and with Apple Card partners. You have a deep excitement and understanding of our brand, our vision and objectives, and the customer experience. You have experience managing complex, cross-functional programs in large organizations. You have strong marketing sensibility, good technical understanding, a willingness to roll up your sleeves to play whatever team role is required, and an ability to excel in ambiguous situations.You will be working in a highly-energized environment with some of the most inspiring, creative, and diverse individuals in the industry. We're growing rapidly and encourage you to apply for this phenomenal opportunity today. ...

AIML - Design Manager, Communications

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.Apple’s AI and Machine Learning Communications team is focused on inspiring, informing and connecting Apple employees with the knowledge and tools for working in Machine Learning. Our team works to deliver exceptional content in many forms—events, video, text, graphic design, motion, and more. We are excited by the many ways we can create inspiring and memorable content and experiences. ...

AppleCare Instructional Designer

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Instructional Designer works with business partners to identify training needs and create instructor-led, web-based, and virtual training using cutting-edge technology and innovative solutions. You will partner with multiple teams to forecast potential contact drivers, plan troubleshooting, and curate a learning experience for our Advisors that meets them “where they are.” You will challenge learners’ understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. ...

AppleCare Strategic Quality Process Improvement Program Manager

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In the Quality projects space, we partner with worldwide cross-functional teams to implement effective quality initiatives that will improve customer support workflows, improve performance and deliver outstanding customer experience while prioritizing the needs of the business in a thoughtful and scalable way. We collaborate with operational and project teams on high-level requirements and strategies on projects that impact global support teams ensuring the highest level of customer experience is maintained. We consult on program KPI design, lead problem solving efforts against performance gaps, prioritizing the needs of the organization in a scalable way. ...

Mixed-Signal IP Firmware Engineer

At Apple, we work every single day to craft products that enrich people’s lives. Do you love working on challenges that no one has solved yet? Do you like changing the game? We have an opportunity for a results-oriented and extraordinarily hardworking FW Design Engineer. As a member of our multifaceted group, you will have the outstanding and great opportunity to craft upcoming products that will delight and encourage millions of Apple’s customers every single day. ...

Procedures Content Strategist

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. ...

Software Engineer, Production Development - Wallet & Payments

Are you passionate about solving problems? Always looking for opportunities to avoid a production problem even before it happens? If yes, Let’s talk. At Apple, the opportunities are endless for creative and passionate minds! Apple Pay is looking for Software Engineer for Applications who is hands on at solving problems and nurtures a cross functional team to keep apple products up and available at high reliability. You would lead/work with a team of exceptional engineers who work in Apple Pay Products.The Wallet and Payments Production Development team is looking for a Software Development Engineer to help design, implement and maintain various tools to streamline and automate Engineering Operations processes. You must be a proactive, motivated self-starter with strong development and scripting skills in various development disciplines. In this position, you will have the opportunity to collaborate with cross-functional engineering and EPM teams to ensure the level of stability, quality, and security that our customers entrust in Apple. ...

Sr SAP Cybersecurity Engineer, Enterprise Systems

The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!As a part of Apple's Information Systems & Technology team, the Senior SAP Cybersecurity Engineer will be responsible for delivering three core departmental responsibilities: ERP-Centric Threat Prevention & Detection, Incident Response, and Digital Forensics. You are someone with authoritative level knowledge of ERP processes and Information Security principles and disciplines coupled with an appetite for risk discovery, critical thinking, and phenomenal communication skills. ...

Sr. Training Development Manager, AppleCare

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. The diversity of our people fuels the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.This is an opportunity to join the AppleCare Training and Content Development team to lead a group of talented managers focused on the training needs of support staff that serve Apple customers. ...

Web Development Manager - AppleCare Support Foundations

At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. When we bring passion and dedication to our jobs and there's no telling what we could accomplish together.Our team is looking for an exceptional manager to lead a tenured team of interactive media designers and developers. This multidisciplinary team focuses on the training and development needs of support staff serving Apple customers. You and your team will bring a passion for high-quality web solutions that support instructional- and information-design methodologies. ...